Limo Broker Reviews

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★★★☆☆
2.6 / 5
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★★★★★

“Outstanding Day”

Written on: 13/08/2013 by NewlyWed2013 (2 reviews written)

Hired a limo, wedding car and 2 coaches for my wedding 3 weeks ago (long honeymoon reason for delay) All vehicles were on time, look great and drivers were smart and polite. The limo had a little trouble getting to our street but the driver cleverly reversed so I didn't ruin my dress. The driver of the Limo even gave the kids a ride around the block at the reception. The whole thing really made the day. Many thanks again to all involved from start to finish… Read Full Review

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Reviewerreview's Response to NewlyWed2013's Review

Written on: 17/10/2013

Check out the Watchdog programme aired on the 16th of October + read earlier reviews. According to the reviews this company has an over 60% chance of getting it wrong. DO YOU WANT TO RISK YOUR SPECIAL DAY ON THESE ODDS?

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★★★★★

“Awesome”

Written on: 05/08/2013 by Ryanboss (1 review written)

After using limobroker last year for my birthday night out in cardiff, i decided to use them again for my annual shareholders charity event. Again a seemless service. Thanks guys. R… Read Full Review

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Reviewerreview's Response to Ryanboss's Review

Written on: 06/08/2013

Don't forget - Over 62% of reviewers do not recommend this company - Best read earlier reviews to see Why!

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Reviewerreview's Response to Ryanboss's Review

Written on: 17/10/2013

Check out the Watchdog programme aired on the 16th of October + read earlier reviews. According to the reviews this company has an over 60% chance of getting it wrong. DO YOU WANT TO RISK YOUR SPECIAL DAY ON THESE ODDS?

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★☆☆☆☆

“wedding car not the one we ordered ”

Written on: 31/07/2013 by rowledge88 (1 review written)

I phoned up for my wedding an ordered a white range rover at first he said there wasnt one for that date, then i got told to hold.... then he came back and said there was one for that date. I also asked for blue ribbon and champaign. the wedding day came and the range rover came but it was black had white ribbons and no champaign. i have complaind to them and they are saying that i dint aask for it. i would addvise going else were as you may not get what you want and then get lied to buy them… Read Full Review

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Sue14785's Response to rowledge88's Review

Written on: 17/08/2013

I wish I had seen the following BEFORE booking: Whatdotheyknow.com

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★★★★★

“Happy with limo/service”

Written on: 31/07/2013 by Bensonboy (1 review written)

Hired a 24 seater party bus, perfect as there were 18 of us a we couldn't find a vehicle. This was a coach conversion do had the limo luxury a coach space. I'm getting married next year and the mrs has already asked for it for her Hen… Read Full Review

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Reviewerreview's Response to Bensonboy's Review

Written on: 17/10/2013

Check out the Watchdog programme aired on the 16th of October + read earlier reviews. According to the reviews this company has an over 60% chance of getting it wrong. DO YOU WANT TO RISK YOUR SPECIAL DAY ON THESE ODDS?

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★★★★★

“happy with service”

Written on: 23/07/2013 by sandraaundra (1 review written)

booked a pink hunner loved jt looked amazing and turned up on timr and ive already booked again fr christmas - thansk to everyone at limo broker and the driver who were amazing cheers again… Read Full Review

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Reviewerreview's Response to sandraaundra's Review

Written on: 25/07/2013

Best See earlier reviews to see why they only rate 2.5 of of 5 - Scoundrels

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★☆☆☆☆

“DO NOT USE THIS COMPANY - VERY POOR!”

Written on: 21/07/2013

We booked to have a wedding car (aug 2013) and right from the start, the company could not get a thing right. They could not spell our names, nor get our address correct and when confirming the price we had agreed to, put it up by £80! The price you will be quoted IS NOT THE PRICE YOU WILL PAY! We then were given the wrong car on the confirmation email which was highly frustrating. We had to phone them 6 times to get the correct car and wait a further 3 weeks until we finally had… Read Full Review

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Reviewerreview's Comment

Written on: 25/07/2013

This is so sad - My advice would have been not to pay any outstanding money and to take them to the small claims court to recover your deposit. ITS NOT TOO LATE TO TAKE LEGAL ADVICE - DO NOT SUBBUMB TO THESE BULLIES!!!!

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★★★★☆

“Wedding cars booked”

Written on: 15/07/2013 by Stevemcd (1 review written)

Booked multiple cars and all went well all card arrived in pristine condition, one was a couple minutes late but we were aware. Will book again in the future… Read Full Review

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Reviewerreview's Response to Stevemcd's Review

Written on: 26/07/2013

This company has a 2.5 rating, so effectively it suggests they provide a good service only 50% of the time. If you want to take a 50-50 chance that your car will turn up, be the car you asked for, and that you will get the service you paid for, then the best of luck to you. HOWEVER, YOU WOULD BE WISE TO READ THE REVIEWS OF THE 50% WHO HAVE HAD A LESS THAN POSITIVE EXPERIECE WITH THIS COMPANY!!!

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★★★★★

“Happy with service all round”

Written on: 15/07/2013 by Bob1966bob (1 review written)

Hired a 22 seater part bus. Initially had issues trying to find a limo of this size eventually limo broker sorted it and gave me a nice discount too. Weather was baking an thankfully the aircon was working which made a difference. Vehicle was a minibus converted into bus and I have to admit looked amazing, had a great party atmosphere in there. I've booked it again for my 25th birthday in February 2014. Thanks again for a great weekend… Read Full Review

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★★★★★

“Prom party ”

Written on: 13/07/2013

Thanks so much for a great evening , the limo was fab the driver was early and the girls had plenty of time to have photos taken , the girls were the envy of the prom as your limo was by far the best one there . Thanks once again . Nicola , Romford , prom date 10th July 2013… Read Full Review

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★★★★★

“Thanks limo Brokers”

Written on: 08/07/2013 by Holtyp (1 review written)

Booked a party bus for a stag weekend and all was great. From booking to the night was nice and easy. We were down from Manchester to London for a stag weekend - limo broker sorted out a top limo for the boys, and even sorted out night club entry for us which was handy as none of us know London. Ill recommend to anyone for limo hire Cheers boys … Read Full Review

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★☆☆☆☆

“Have never been so angry/upset with a company”

Written on: 28/06/2013 by Sophiet08 (1 review written)

I booked this limo as part of my sisters hen doo, they picked us up and a Leon changed the time of my pick up with out asking me so we could not get picked up. I then had to pay £160 on trains and taxis to get everyone back. Now they are refusing to refund the money even though they didnt pick us up and cost me more mooney. I have never dealt with such a bad company with awful customer service, i would strongly advise everyone to avoid this company at all costs and if you already have i hope… Read Full Review

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Irons12345's Response to Sophiet08's Review

Written on: 05/07/2013

Sophiet08, Please report them to Trading Standard Cardiff. They already know all about them, why they have not shut them down I do not know.
And also start legal action against them through the small claims court. This can be done on line for about £30. They will dispute the claim, but carry on, it will not go to court as Limo Brokers WILL settle out of court. They have done this a number of times.
I hope no one else books through this company, it will end in tears!!
You have been warned!!!!

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Sue14785's Response to Sophiet08's Review

Written on: 18/08/2013

This may help: This may help Whatdotheyknow.com

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Queenm's Response to Sophiet08's Review

Written on: 15/07/2013

My sister has had or is having a terrible experience with them too..

First they said they will match price she found by not disclosing booking fee and vat then 2 days later they call and ask her to pay more or else she has the option to cancel, the same time they refuse to give her time to think about it and push her to saying ok by almost threatening her with the fact she won't be able to find the same car on the same day... 2 minutes later she calls them back to say she wants no dealings with them then they refuse to give her back her deposit.

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Irons12345's reply to Queenm's Comment

Written on: 22/07/2013

This is common with them, they bully people into cancelling there bookings, then with holding there deposits.(there T&Cs say they can do this) As my previous comments said you will have to take them to court to get your money back. But do not cancel your booking, insist they supply the vehicle you have booked. They will not be able to do this, as they do not own any Limos they are only a broker. When it does not turn up, you then have a case to sue for breach of contract. Customer services will just keep you hanging on the line. This is another ploy of there's.

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Reviewerreview's reply to Irons12345's Comment

Written on: 26/07/2013

I agree about not paying them any additional fees and taking them to the small claims court to recover deposits etc. However, if you do not cancel the booking and get another vehicle elsewhere and a vehicle from Limobroker does turn up on the day (even if it not what you asked for, which is often the case) their terms and conditions state that you have to pay for it. So effectively you could end up paying for two cars. These terms and conditions are the key to their success, but has anyone challenged it? Are they actually enforceable? THEY ARE BULLIES AND WORK IN A CULTCURE OF GREED, WHILST RUINING HARD WORKING CUSTOMERS SPECIAL DAYS!!!!

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Irons12345's reply to Reviewerreview's Comment

Written on: 26/07/2013

Hi, there T&Gs are the contract from them to you. By signing up to them you now have a contract with them. And the deposit is non-refundable even if they cannot supply the limo booked.
What they do is promise to supply the limo, then on the day or a couple of days before change the booking, so you have no time to get a replacement. And as soon as you ask for your deposit back you get the Its non-refundable. Trading Standards (Cardiff) have been investigating there working practices for over a year now, but don't seem to have done anything about them. As has been said, PLEASE DO NOT BOOK with them, They will let you down and rip you off!!!

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Reviewerreview's reply to Irons12345's Comment

Written on: 26/07/2013

Hi - I know their dodgy practises and wouldn't touch them with a barge pole. I can't see how any judge could find their terms as fair and reasonable, and using excuses as to why they change the booking or are unable to provide the vehicle that has been booked happens far too often to be just coincidence? I suppose it would be difficult to prove that they were deliberately using these tactics as a matter of course in order to collect non-refundable deposits without providing any service. However, it does indicate at the very least that they, and their associates, are so unreliable or just plain incompetent that they are unable to provide what they promise in so many instances - and are unwilling to take any responsibility!!! What is needed is a whistle blower and someone to challenge these terms in court? However, if trading standards aren't having any effect then what chance the rest of us?

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Irons12345's reply to Reviewerreview's Comment

Written on: 29/07/2013

Hi Again.
I can confirm that I did start legal action against them last year for the recovery of the deposit they stole off my daughter. They were issued with legal papers and we had a firm court date to hear the case. I wrote to Trading Standards asking for them to be present in court to hear the case. They declined the offer!! Lime Brokers defended the case right up to 2 days before it was due to be heard, then bombarded me with offers to settle out of court.(with a silly low offer). I refused, but received 4 calls in one day getting more and more aggressive with me. In the end I stopped the case as I really did not trust this company not to turn up my house, as they threatened me.Just do not use them is the only way to save any agro.

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Rowledge88's reply to Irons12345's Comment

Written on: 31/07/2013

hi i booked with them for the 27th july 13 for my wedding and they sent the wrong car with nothing that i wanted would i succeed in taking these to court? they have now lied and said that that was not what i asked for.

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Irons12345's reply to Rowledge88's Comment

Written on: 01/08/2013

Hi Rowledge88.Firstly I am really sorry to hear that the Limobrokers have ruined another brides big day!!!
If you read back through the posts this has happened to loads of Brides!!!
If I was in your position I would first write to the Limobrokers giving them a chance to reimburse you for your loss. Make sure it is sent recorded delivery or they will deny receiving it. You must give them 14 days to reply. If as I expect they write dismissing you, then you can start a small claims court case against them. (Google Small Claims Court) for the website. They will send you an online form to fill in. It will cost you about £30. They will check to make sure it is a legitimate claim. If they think it is they will issue them with a court summons to appear before a court of your choosing. Rember they are based in Cardiff, so they will not be keen on sending someone to defend it as the cost will properly be more than you are asking for. And do not be put off by them defending the case, they do not want to go to court as the bad publicity is not what they want. Best of luck!! Feel free to ask any more information.

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★☆☆☆☆

“Avoid Limo Broker and Cars 4 Stars”

Written on: 20/06/2013

Booked a Limo in May for a Hen Party. Got a quote online but was told upon calling to book that this could not be honoured as the Pink limo we wanted was not in our area. After a lot of haggling agreed a higher price for a white limo that would be decorated pink inside and two bottles of bubbly would be thrown in. The limo arrived, no pink inside, was shabby, no bubbly, no ice in ice buckets, some glasses still had labels on. Air conditioning not working and only one music channel. Worst was… Read Full Review

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Salisbuk's Comment

Written on: 24/06/2013

I booked Cars For Stars for our Royal Ascot trip on 22nd June 2013. Firstly i was quoted £990 and the final invoice was £1000. When i rung to find out what the extra £10 was for i was told it was a booking fee....news to me. I was told we would park on whats called The Heath and that a Gazebo and Chairs would be provided....there were 16 of us and only ten chairs were provided. The Party Bus which we booked should have seated 16 unfortunately my daughter had to sit on a deck chair because it was so cramped....the bus leaked water through the lights and the driver only had a limited selection of music because his Cd,s kept jumping. On arriving at Ascot i had to pay an extra £120 to park on The Heath which i knew nothing about as i told on booking that was where we would be parking anyway. Our driver did his best to make our day successful and we did have a great but that was no thanks to Cars For Stars...i have complained to them via an email and as yet had no reply....looking forward to our return trip next year to Ascot but Car For Stars will NOT be a part of it

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★★☆☆☆

“Untrustworthy & go back on their promises”

Written on: 17/06/2013

I booked a Ferrari to take my husband to the church on our wedding day. Firstly as others have said they added extras onto the cost when it came to booking that were never mentioned when getting a quote. I let this go after haggling the price down a little. There was confusion who was supplying the car - a driver or the company themselves, they could not send me any pictures and eventually 2 months before the date phoned to say they couldn't get me the car and would send a Audi instead. This… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 11/06/2013

I phoned and asked to book a Hummer for my daughter's prom. They assured me they could supply the vehicle, and I could have a white or pink hummer. When I called back to book the vehicle, there were a few extras that needed adding to the price - VAT and a booking fee. I let this go because they could supply the vehicle my daughter wanted, and paid the deposit. When the confirmation email came through, it was a white limo of a completely different type. When I phoned up to ask what happened to… Read Full Review

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★☆☆☆☆

“I phoned Limobrokers to book a pink limo, the colour...”

Written on: 15/05/2013 by madamgeneva (1 review written)

I phoned Limobrokers to book a pink limo, the colour was my only stipulation. They informed me that a pink limo is more expensive than a white one. I understood, so I paid the extra. I spoke with their sale representative ‘Liam’ and he assured me that this was no problem. There were a few phone calls to negotiate price, but I never faltered on requiring the pink limo. I eventually booked and received my e-mail confirmation. There was no mention of colour, so I called them back. They told… Read Full Review

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★☆☆☆☆

“Stay well away!”

Written on: 12/05/2013 by Minnie3 (1 review written)

This company is a complete nightmare! After placing my initial enquiry online they constantly bombard u with emails phone calls and give u what u think is a good price. I decided to go ahead but told them I didn't have a exact address of where I wanted to be picked up and was told that that didn't matter I could hold the limo with £60 deposit and once I know address change it later. I agreed was put through to someone who said it was now £98 to hold limo! There was a booking fee of 38 added!… Read Full Review

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★☆☆☆☆

“WORST EVER. EVER!!!!!!!!!!!!!!!!!!!!”

Written on: 10/05/2013

Please don't use this Limo service.... They lie to you, promise things that never arrive.. when you complain, they SAY they will try and sort things out.. they don't. They are currently avoiding my calls because they sold me a baby bentley limo with 6 bottles of champagne and birthday decorations BUT INSTEAD! I got a chrysler limo with two bottles of champagne, no decorations. Limo Broker look forward to hearing from my solicitor… Read Full Review

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★☆☆☆☆

“Complete rubbish”

Written on: 08/05/2013 by mal007 (1 review written)

I requested a car for my friends wedding. I was given a price and then redirected to their 'payment team', he immediately asked me for my card details which I thought was odd so I specifically asked him to confirm my deposit of £50 - he did so and then asked for my card details again, I gave him the details and suddenly the deposit changed to £84. I realised at this point that I had been ripped off. On top of this they then sent me an invoice for £54 and just increased the overall amount… Read Full Review

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★☆☆☆☆

“most unprofessional company”

Written on: 01/05/2013

I was given a quote by this company for a very competitive limo price, but when I followed this up, I was told that I'd never spoken to that company and that they never gave me that quote. My calls were being avoided by the man who gave me the quote and they refused to allow me to speak to management!… Read Full Review

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★☆☆☆☆

“Beware of Limo Broker- They are terrible, do not touch!”

Written on: 13/04/2013

Please do not use Limo Broker under any circumstances, they are the worst, most unprofessional, rude, company I have ever come across. Everything went wrong with this company. On my sisters wedding day, my sister's bridesmaid had to drive the brides limousine car because the chauffeur was too sick to take my sister to the venue! The staff are rude, they promised accessories with the bridal and bridesmaid car like champagne and balloons but they never arrived. When I made a previous complaint… Read Full Review

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Reviewerreview's Comment

Written on: 19/05/2013

This company also trades under different names - Cars for Stars, Compare Wedding Cars.co.uk, Weddingcarhire.com and .co.uk as well as others.

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