Limo Broker Reviews

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★★★★☆
3.9 / 5
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★☆☆☆☆

“Avoid Limo Broker and Cars 4 Stars”

Written on: 20/06/2013

Booked a Limo in May for a Hen Party. Got a quote online but was told upon calling to book that this could not be honoured as the Pink limo we wanted was not in our area. After a lot of haggling agreed a higher price for a white limo that would be decorated pink inside and two bottles of bubbly would be thrown in. The limo arrived, no pink inside, was shabby, no bubbly, no ice in ice buckets, some glasses still had labels on. Air conditioning not working and only one music channel. Worst was… Read Full Review

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Salisbuk's Comment

Written on: 24/06/2013

I booked Cars For Stars for our Royal Ascot trip on 22nd June 2013. Firstly i was quoted £990 and the final invoice was £1000. When i rung to find out what the extra £10 was for i was told it was a booking fee....news to me. I was told we would park on whats called The Heath and that a Gazebo and Chairs would be provided....there were 16 of us and only ten chairs were provided. The Party Bus which we booked should have seated 16 unfortunately my daughter had to sit on a deck chair because it was so cramped....the bus leaked water through the lights and the driver only had a limited selection of music because his Cd,s kept jumping. On arriving at Ascot i had to pay an extra £120 to park on The Heath which i knew nothing about as i told on booking that was where we would be parking anyway. Our driver did his best to make our day successful and we did have a great but that was no thanks to Cars For Stars...i have complained to them via an email and as yet had no reply....looking forward to our return trip next year to Ascot but Car For Stars will NOT be a part of it

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★☆☆☆☆

“Untrustworthy”

Written on: 11/06/2013

I phoned and asked to book a Hummer for my daughter's prom. They assured me they could supply the vehicle, and I could have a white or pink hummer. When I called back to book the vehicle, there were a few extras that needed adding to the price - VAT and a booking fee. I let this go because they could supply the vehicle my daughter wanted, and paid the deposit. When the confirmation email came through, it was a white limo of a completely different type. When I phoned up to ask what happened to… Read Full Review

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★★★★★

“Daughters 8th birthday - Thanks Limo Broker”

Written on: 28/03/2013 by MattR12 (1 review written)

Booked an 8 seater pink limo for my birthday, it arrived on time, clean and with all that was promised - they called saying they may be late but they were there on time. Will book again for my daughter [name removed] next year… Read Full Review

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Reviewerreview's Response to MattR12's Review

Written on: 03/04/2013

BEWARE - READ 5 REVIEWS + BACK TO SEE WHY THEY HAVE ONLY BEEN RATED 2.5 STARS!!!!!

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★★★★★

“Made our night”

Written on: 28/03/2013 by Goodybag (1 review written)

Thanks you guys, hummer was awesome. Made our night. Will be back in touch for birthday celebrations. Bring it on… Read Full Review

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Reviewerreview's Response to Goodybag's Review

Written on: 03/04/2013

BEWARE - LOOK BEYOND THE FIRST 4 REVIEWS TO SEE WHY THEY HAVE ONLY RECIEVED 2.5 STAR RATING OVERALL !!!!

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★★★★★

“Great Service”

Written on: 26/03/2013 by HorseRacingEvents (1 review written)

Booked a Hummer and Chrysler for Cheltenham race for my clients great sales staff, quick and easy process, great cars all on time, looked great and impressed my clients! Will use again as we are an events company that cater nationally! Cheers again!!… Read Full Review

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★★★★★

“Amazing service A*”

Written on: 26/03/2013 by Yidarmy13 (1 review written)

I used this company to hire a hummer for a 21st birthday I called office and the staff there really knew what they were doing and gave very good description of the cars they had to offer. I had a great deal much cheaper than other companies I tried and the hummer was excellent we had bottles of champagne to drink whilst we travelled to our destination. The driver was very helpfull and gave us his card just incase we wanted him to pick us up any earlier. I highly recommend limo broker and will… Read Full Review

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★★★★★

“Thank You”

Written on: 25/03/2013

Had limousine tonight for my daughters 10th birthday, she has just got home and is expressing how amazing her time was, Thank you for making her night special… Read Full Review

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★★★★★

“Previous Customers of that company are obviously confused”

Written on: 23/01/2013

After reading previous reviews i personally find it ridiculous on what people have writ as comments. I have used the company several times and had nothing but excellent customer service from the sales team. People in generally never read terms and conditions and that's why certain problems may occur like color of a vehicle. I mean does anyone ever read them ? I have and it does clearly state that due to certain circumstances i.e. vehicle breakdown or accident, The company may change the… Read Full Review

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Reviewerreview's Comment

Written on: 28/01/2013

I am glad this perdson has had ecellent service from Limo Broker, it is comforting to know that not even they can be 100% incompetent.om

Howevr, Limo Brokers ability to get things wrong is unparalled, and their reputation amongst the industry is not good either. It is one thing having terms and conditions, and another to deliberately use them in order to avoid providing the service and vehicle that has been booked.

It seems to me reading through the reviews that a lot of 'unforseen circumstances' happen when dealing with Limo Broker.

One thing I do agree with though, is that customers should read the terms and conditions they are signing up to. I have also read them and in fact the only thing they do promise is that they don't promise to give you what you ask for!

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Windsorboy's Comment

Written on: 29/01/2013

Any company that values its customers doesn’t think that they are the ones in the wrong. If clients aren’t understanding the booking process then a good business makes changes to make it easier to understand or clarifies any potential issues like ' vehicles not being what you booked'.

A company that has nothing to hide - doesn’t put the phone down on people complaining, it doesn’t lie, it doesn’t pass the buck. From the numerous complaints on here (lets face it, will be a fraction of the disgruntled customers) it is obvious that the company culture is to take the money and then worry about providing the service, the customer comes last. This comes right from the top, from the owner.

Advice - don’t use them, the comment above mentions Supermarkets, and yes, if I was intentionally ripped off and lied to I would never use the place again, and I hope people avoid Limo Broker and sister companies like Coach Broker like the plague!

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Reviewerreview's Comment

Written on: 02/02/2013

Incidentally, they also trade as : CARS FOR STARS, WEDDINGCARHIRE AND WEDDINGCARHIRE, AMONGST OTHERS!

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 18/01/2013 by Heapmor1 (1 review written)

I booked a Hummer with this company only to get confirmation that they had booked me a jeep! They took a deposit from me for this, I called them to tell them they had booked the wrong vehicle for me. I then got loads of excuses from "your wife said it was ok" to "if you cancel this hire you will loose your deposit". Anyway I did cancel and I have finally got my deposit back after two weeks of calls and finally threatening them with the legal action. My advice - take a little time and save money… Read Full Review

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★☆☆☆☆

“AVOID LIMO BROKERS AND ANY COMPANY THEY DEAL WITH”

Written on: 04/12/2012 by woohugonnet (1 review written)

THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS. I booked limo brokers reading for our sons wedding. I rang to check all was ok on friday for his wedding on Sunday “no problem” was the reply. On Sunday at 11.30 we waited and waited. I recieved a call to say “Sorry theres been a mix up the limo has been double booked but we can get to you for 12.10pm” that was to late the wedding would have started. They then told me to get a taxi. What a nerve. We got to the wedding after squeezing everyone… Read Full Review

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★★★★★

“Great experience!”

Written on: 03/11/2012

I booked 2 x limos through limo broker for a corporate event in London- I was slightly alarmed when I read all the terrible reviews but our experience was great- limos turned up early, drivers were friendly and helpful, booking simple. Limo Broker used High Profile Limos- I'm sure each company they outsource to varies a lot so I would definitely recommend booking with them directly to save yourself some money!… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 01/10/2012

booked a pink stretch limo for my wedding next year. i made it very clear at the time of booking that i did not want a party car as it is to be a church service. Was told by David in sales not to worry as it was be a pale pink car with cream leather seats and would be tasteful. When i got the confirmation i saw that the booking had been out sourced to go dutch limos. When i checked their website i noticed the only two pink limos were the party type suited to hen nights with pearlescent paint… Read Full Review

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Jbains's Comment

Written on: 15/12/2012

Hi, I too had (name removed) speak to me in such away. Trying to put the blame on me. She advised a manager would call me, to no avail. Please advise on the outcome of your outcome. Thanks j

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★★★★★

“Saved the dAy”

Written on: 24/08/2012 by Sarahht1 (1 review written)

We booked a hummer for a hen party through what turned out to be a bogus company. I called Limo Broker explained what had happend and they were able to sort our transport out last minute. They were friendly and helpful, we have since booked wedding cars as well for the event later this year. Would recommend and use again. Special mention to Leon who was so helpful… Read Full Review

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Lizmercer's Response to Sarahht1's Review

Written on: 03/10/2012

you were lucky, this company has let me down badly. Avoid at all costs

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★★★★★

“Positive experience all round”

Written on: 03/08/2012 by Seren64 (1 review written)

I was horrified at having to call this company to secure transport for my hen night! I had really done my research and I could not get a vehicle from anywhere and believe me, they were a last desperate resort! However, the service I received surprised me. A broker called Mac answered my call and I was treated with the utmost courtesy and politeness. I felt he really went out of his way to get me my transport which, knowing how stuck I was, he provided at a very competitive price. The service… Read Full Review

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Lizmercer's Response to Seren64's Review

Written on: 03/10/2012

this company let me down

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★★★★★

“i had great time, beautiful car”

Written on: 10/07/2012 by emilyrose (1 review written)

i read the reviews on this website and booked with limo broker, i booked an 8 seater lincoln to take me and my partner to a hotel in coventry, i had a lovely service, my partner and i arrived all relaxed from our lovely limo journey and very happy, never trust anything until you'v tried it yourself… Read Full Review

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Guest's Response to emilyrose's Review

Written on: 20/07/2012

this has got to be fake as i cannot find any more good reviews. limo broker is not even a proper company, its all a scam. they cancelled on a 15 girls prom party bus a day before the prom... its just disgusting. however we had already paid the 100 pounds deposit and thankfully we all got our money back after a 2 hour argument on the phone.

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Lizmercer's Response to emilyrose's Review

Written on: 03/10/2012

awful company, avoid at all costs

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Emilyrose's Response to emilyrose's Review

Written on: 20/07/2012

Written on: 15/11/2010

Review of Limo Broker
We rented a hummer limo from limo broker and they were really good in offering a good service and of course the best quote.

I spoke to their customer services department to change the time and they did this for free as the booking didn't cross over with anyone else' booking, now that's honesty!

Thank you for making our day really special.


Value For Money

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Emilyrose's Response to emilyrose's Review

Written on: 20/07/2012

i would like to point out that i am not a liar and this is a genuine review!!!

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★☆☆☆☆

“We ordered a white Cadillac limo for our daughters...”

Written on: 04/07/2012 by hamblinp (1 review written)

We ordered a white Cadillac limo for our daughters Prom. All was confirmed and deposits paid. On the day,a clapped out PINK Jeep turned up. We had asked for non alchoholic "champagne"...we actually got one bottle of Fanta for 10 girls. When the driver was challenged about the state and colour of the car,he couldn't care less. To really top it off,the driver took them to a destination 10 miles away from the correct address,leaving the girls half an hour late for their Prom. Anyone knows the… Read Full Review

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★★★★★

“You made a great impression”

Written on: 22/03/2012 by screeners (1 review written)

Thank you so much for this confirmation. I would like you to say a big thank you to Leon in Sales for me - my fifteen year old lad initially spoke to him and he was treated like an adult - unusual these days!! Scott came off the phone a very happy person knowing that he had booked a "pussycat" limo for him and 15 of his school mates - thanks Leon - you made a great impression on him!! Apologies also for my pestering over the last few days - Scott has not been happy with me - I just completely… Read Full Review

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★☆☆☆☆

“PLEASE NEVER USE THIS COMPANY. ”

Written on: 20/02/2012 by KELLIE36 (1 review written)

please never use THIS. they dont give you want you have asked FOR. we booked a black 16 seat hummer for a birthday party and was sent a clapped out old ford LINCOLN, (IT was horrible and really spoilt the EVENING) it was also meant to be decorated INSIDE, it had two BALLONS. driver told us that this is always happening and they wont do nothing about IT. rang the company on the monday who were sooooooo rude and said they were going to do nothing about IT. i really wish i had of read some reviews… Read Full Review

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★★★★★

“Great service”

Written on: 14/02/2012 by jenkinson123 (1 review written)

Recently just booked 11 Hummers for a date in Monday for a Corporate event to entertain clients @ Manchesters MEN arena. The service had to be perfect and we were trying to impress. As a broker they found no problems getting the vehicles that we needed and the price that I had budgeted. On the day the job went perfect and we are looking to do this on a quarterley basis. Great work guys. Steven Jenkinson… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 27/01/2012

WILL RUIN YOUR EVENT. Absolute disaster of a service, drivers turn up late with no ability to follow a sat nav, customer services rude and abrasive. No apology will be made when they ruin your event and no refund will be made. We are currently taking legal action against this company. AVOID… Read Full Review

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Nel1986's Comment

Written on: 10/02/2012

I am Terrified by all these Negative reviews! booked a limo for cup final at wembley with these before reading all the reviews. Are they really that bad??

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Fransergent's Comment

Written on: 16/02/2012

Yes, they really are that bad. Cancel your booking and find another company. Even if you lose your deposit, at least your event won't be destroyed by this company.

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