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Written on: 27/07/2010
Goods received but shoes too small. Clearly not size on box. Returned immediately 28 days ago but no refund forthcoming although they say refund in 10 working days. No answer to e-mails. No response to letter so far. Refuse to pay excess 0871 phone charge. What is worrying is that some conditions of return not not comply with Distance Selling regulations ( they cannot charge a restocking fee and cannot charge for repacking )… Read Full Review
Written on: 27/04/2010 by PrepaidCardreview (5 reviews written)
Cant disagree enough with the review above - have been a long standing customer and they have provided good standard products at a decent price level. You get what you pay for Chums in my opinion are value for money… Read Full Review
Written on: 13/01/2010
I don't know how to put the rating as 0.5 but I would put it at even less than that.
I placed an order on 17th Dec, recieved an email comfirming my order and stating the items were in stock and would be recieved in the next 7 to 10 days. The money was taken from my account on 18th Dec.
6th Jan - Phoned the company to ask where my order was. I couldn't get through. When i called the automatic system stated the call would be answered within 3 min, and being charged at 10p per min. After 10 min… Read Full Review
Written on: 11/01/2010
I ordered goods in Sept 09, still awaiting delivery. Overcharged and had to be reimbursed. Made numerous 'phone calls and when I was able to get through I was told blatant lies, i.e your items were dispatched yesterday only to be told over a week later that they had just been sent! I,ve paid for these goods and I am still waiting. Trading Standards are the next place of call. Wonder if Chums read these reviews if so they should be ashamed… Read Full Review
Written on: 04/07/2009
I ordered a pair of shoes on Chums, and paid for express 48 hour delivery as they were needed in a hurry. My credit card was charged, and I received a confirmation email from the payment system and from Chums themselves. A week later, still no shoes, and on phoning the customer care number provided in the email, I was informed that they had no record of my order, and that they couldn't help with online orders anyway - I'd have to use email… Read Full Review
Written on: 14/01/2009
I have used Chums before, and service was satisfactory. However today I managed to obtain a quick reply, and was told that my order had been despatched on 6th January. The delay was because they had been busy. I used to work in customer support, and would never have considered that an excuse. I do not have high hopes of receiving my order and found your site while searching for information on any other problems with this supplier… Read Full Review
As rated by real users
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Written by ferrarie
" excellent customer service and wonderful product " Read More
Written by ameliaking11
" Best customer care I've ever come across " Read More
" Very poor customer service " Read More
" Absolute Nightmare and gave out my personal details " Read More