Chums Reviews - www.chums.co.uk

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★☆☆☆☆

“RE: Chums ”

Written on: 04/04/2011 by ErrorOfTheTongs (1 review written)

RE: Chums

When I first started using Chums, they were OK, but in recent years, they seem to have gone down the pan. I ordered some cotton trousers some time back but the stupid thing about them was that the tie cord fastens at the front INSIDE the trousers, which means that the waist band of the trousers themselves bells OUT at the front. Earlier ones I bought from them had the cord tying on the OUTSIDE of the trousers, so that the waistband was held IN. Another annoying factor is that the… Read Full Review

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Guest's Response to ErrorOfTheTongs's Review

Written on: 02/01/2012

If you look at SAYNOTO0870 , there is an ordinary number for Chums.
I always look for an 01 number, as my calls are all included in my phone tariff.

0151 549 0320

C.Nixon

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★★★★★

“Hi, I'm a Team Mger at Chums and i'm sorryfor he...”

Written on: 29/01/2011

Hi, I'm a Team Mger at Chums and i'm sorryfor he negative comments on here about our company. We are striving to give a better service and have now implemented a new phone system in to deal with calls quicker. We really apreciate ALL orders we recieve… Read Full Review

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Guest's Comment

Written on: 09/12/2011

That's a joke - nearly a year later and it's not much better - I placed an order on the 25th November 2011 - sent 3 emails to you and NO RESPONSE - you have my moeny I have no goods!!!!!!!!!!!

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Bobjan1's Comment

Written on: 14/01/2013

January 2013.
Two years later and still the same old story. They've taken our money and haven't supplied the goods after waiting over a month. Now they say that they have no record of our order and won't refund the payment.
I'm quite sure that , in the words of the above team manager, the company appreciate all orders they receive - they take the money immediately from the customer's account and don't supply the goods.
I wonder if they would like to explain how this differs from theft?

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Guest's Comment

Written on: 19/06/2012

A Team Manager and can't even spell.

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Rosemary2's Comment

Written on: 02/04/2012

Yeah, you got £5 out of me for sending the wrong goods. Some improvement.

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★☆☆☆☆

“THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.And I...”

Written on: 09/01/2011

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.And I have dealt with many as I am chronic ill and only shop online.

Beginning of November 2010 I ordered some chair cushions for myself. These eventually arrived. Were not great quality but were a special offer so not expensive and do the job for now.

I aloso ordered some armchair cusions for my mother and her neighbour, clearly staing the delivery address which is a few hundred miles away from me. After a couple of weeks two for my mother… Read Full Review

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★☆☆☆☆

“IF ONLY I HAD LOOKED AT THIS SITE FIRST!!! ”

Written on: 30/12/2010

IF ONLY I HAD LOOKED AT THIS SITE FIRST!!!
Ordered several items, they took the amount from my card IMMEDIATLEY, 26 Nov. Part of the order arrived just prior to Christmas. Many e-mails later, they phone me, 30/12/10, saying that overdue items will not be stocked or never were! and will send me a cheque for the balance which I should receive in 10 - 14 days. They CANNOT credit the card they took it from!!! I now have to pay off my card for something I do not have. So they will have had MY money… Read Full Review

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★☆☆☆☆

“Wish I had found these reviews first! ”

Written on: 10/11/2010

Wish I had found these reviews first!
Beware what they advertise is not true.MOPS should be ashamed.
Premium phone line, beware!
Never think of sending money to this outfit.
Have a look at Jolliman,delivered in 48hours… Read Full Review

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★☆☆☆☆

“I ordered a coat for my nan in July still not had...”

Written on: 29/10/2010

I ordered a coat for my nan in July still not had called spent around £10 in calls said they do cheque trace they never received the cheque because when they get orders they all get put on one pile and cheque just get cashed . yes take my money first so sometimes orders go missing what a awful way to run a business, and I know someone who worked for this company BEWARE CON ARTISTS they take your money and that is all they are bothered about, the profit margins are sky high. Dont be ripped off… Read Full Review

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★☆☆☆☆

“Ordered two items. One picked incorrectly (corduroy...”

Written on: 28/10/2010

Ordered two items. One picked incorrectly (corduroy trousers sent instead of fleece lined waterproof), the other an unacceptable substitute sent without first seeking acceptability.

An appalling introduction to this company. I shall not use them again.

It remains to be seen how quickly they refund… Read Full Review

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★☆☆☆☆

“i bought two do not know the name you call i call...”

Written on: 20/09/2010

i bought two do not know the name you call i call them apron coats they what women round the house when cleaning i paid them over the internet the had taken the out my bank account; i receied them they were to big so i used their returns service and sent them back to replace medium size on 28th of july 2010 i have not heard from them since; i have the proof of post slip… Read Full Review

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★☆☆☆☆

“I ordered two pairs of trousers for my husband on 6...”

Written on: 12/09/2010 by patsycarol (1 review written)

I ordered two pairs of trousers for my husband on 6 July. One pair arrived and was advised the second pair would be despatched shortly. Despite several e-mails I am still waiting. I have requested to cancel the order and have asked for a refund. I am still waiting. I really wish I had read the reviews on this site before ordering from this Company. The trousers are for my husband who is severely disabled and I am unable to take him to the shops for clothes… Read Full Review

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★☆☆☆☆

“*******BEWARE OF THIS COMPANY******* ”

Written on: 20/08/2010

*******BEWARE OF THIS COMPANY*******

Most online traders do not take your money until the goods are despatched. 1 month later, it finally arrived. They sent the wrong item. It is now another month, they haven't collected nor refunded. This item was for my Mum who is a disabled pensioner just out of hospital recovering from a serious illness. Customer service is not highly rated in this situation - God help the rest… Read Full Review

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★☆☆☆☆

“My pensioner father ordered some trousers and despite...”

Written on: 04/08/2010

My pensioner father ordered some trousers and despite spending another £6.20 on calls to them has still not received anything! They ignore my e-mails too!
He just cannot afford to loose this money from his pension!

Useless company!… Read Full Review

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★☆☆☆☆

“I placed an order on 4th of July and sat back and...”

Written on: 29/07/2010

I placed an order on 4th of July and sat back and waited, paid the £4.00 for postage so didn't expect to wait for too long. By the 10th, still no delivery so I sent an email to enquire on the progress, received a reply on the 14th saying that my order was in THEIR warehouse and would be leaving shortly for delivery.
On the 15th I received another reply, from a different member of staff, to the same email first of all getting my name wrong then asking for my postcode. The postcode was on the… Read Full Review

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★☆☆☆☆

“Goods received but shoes too small. Clearly not size...”

Written on: 27/07/2010

Goods received but shoes too small. Clearly not size on box. Returned immediately 28 days ago but no refund forthcoming although they say refund in 10 working days. No answer to e-mails. No response to letter so far. Refuse to pay excess 0871 phone charge. What is worrying is that some conditions of return not not comply with Distance Selling regulations ( they cannot charge a restocking fee and cannot charge for repacking )… Read Full Review

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★★★★☆

“Cant disagree enough with the review above - have been...”

Written on: 27/04/2010 by PrepaidCardreview (5 reviews written)

Cant disagree enough with the review above - have been a long standing customer and they have provided good standard products at a decent price level. You get what you pay for Chums in my opinion are value for money… Read Full Review

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Patsycarol's Response to PrepaidCardreview's Review

Written on: 12/09/2010

You have been fortunate. How I wish I had also got what i paid for.

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★☆☆☆☆

“I don't know how to put the rating as 0.5 but I would...”

Written on: 13/01/2010

I don't know how to put the rating as 0.5 but I would put it at even less than that.

I placed an order on 17th Dec, recieved an email comfirming my order and stating the items were in stock and would be recieved in the next 7 to 10 days. The money was taken from my account on 18th Dec.

6th Jan - Phoned the company to ask where my order was. I couldn't get through. When i called the automatic system stated the call would be answered within 3 min, and being charged at 10p per min. After 10 min… Read Full Review

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★☆☆☆☆

“I ordered goods in Sept 09, still awaiting delivery. ...”

Written on: 11/01/2010

I ordered goods in Sept 09, still awaiting delivery. Overcharged and had to be reimbursed. Made numerous 'phone calls and when I was able to get through I was told blatant lies, i.e your items were dispatched yesterday only to be told over a week later that they had just been sent! I,ve paid for these goods and I am still waiting. Trading Standards are the next place of call. Wonder if Chums read these reviews if so they should be ashamed… Read Full Review

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☆☆☆☆☆

“I ordered a pair of shoes on Chums, and paid for...”

Written on: 04/07/2009

I ordered a pair of shoes on Chums, and paid for express 48 hour delivery as they were needed in a hurry. My credit card was charged, and I received a confirmation email from the payment system and from Chums themselves. A week later, still no shoes, and on phoning the customer care number provided in the email, I was informed that they had no record of my order, and that they couldn't help with online orders anyway - I'd have to use email… Read Full Review

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★☆☆☆☆

“I have used Chums before, and service was...”

Written on: 14/01/2009

I have used Chums before, and service was satisfactory. However today I managed to obtain a quick reply, and was told that my order had been despatched on 6th January. The delay was because they had been busy. I used to work in customer support, and would never have considered that an excuse. I do not have high hopes of receiving my order and found your site while searching for information on any other problems with this supplier… Read Full Review

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