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Written on: 01/05/2012 by Goldcap (15 reviews written)
The dear old mother-in-law gave me a copy of the Chums catalogue as she knew I wanted a couple of items and had seen some in the book. Off went I signed up and placed my order. Some three weeks later I e-mailed them to find out what had happened to the items, only to be told there had been a problem with my order at the warehouse. 'Never mind we will send them priority' and fair enough they turned up two days later. Unfortunatly, both items were too large so off they went back to Chums via one… Read Full Review
Written on: 02/04/2012 by Rosemary2 (1 review written)
I orderd a skirt in Brown for my mother as she can't get out to the shops. They sent Taupe which was another colour that they made it in. I sent it back and only received the cost of the skirt not the postage and as they sent the wrong item I think they should have refunded it all. I wouldn't use them again… Read Full Review
Written on: 09/01/2012
I have ordered twice from them and they delivered both products within a reasonable time. The first product I was happy with but the second product did not quite fit properly so I sent it back within 7 days. Unfortunately I was refunded for the product, but not the postage costs. This policy for me contradicts the 'spirit' of the Distance Selling Regulations, which is disappointing. Thus beware that you will not be refunded postage for returns unless it is faulty or damaged… Read Full Review
Written on: 12/12/2011 by TracyEly (1 review written)
29th October place an order for a globe decanter for my Dad's birthday on the 4th November. Realised it could take up to 10 days for delivery which was fine. After 10 days, no delivery! Emailed them and was advised it was out of stock but stock would be replenished in a week and then sent. At the time of ordering their website did not state it was out of stock, otherwise I would not have ordered it! Emailed them again and was advised it was dispatched and would take up to 10 days for… Read Full Review
Written on: 31/10/2011 by raheny47 (1 review written)
As usual,delivery time was as promised and prompt,but,BEWARE!!! the 10p per minute call charge to place your order. After 5 attempts on the 18th October to actually speak to someone,2 of which were just cut off in mid-call,i've just checked on my call charges for my phone,and the calls cost £8-00!! When this is added to the cost of the order.i.e.£59.97+£4-25p&p= ££64-22 a total of £72-22 is arrived at. Why,in heaven's name,are people being charged 10p per minute to give ANY company… Read Full Review
Written on: 15/04/2011 by jackfinn (1 review written)
I really don't know why so many people have had problems with Chums. I have shopped for years and only once had an issue which turned out to be no fault of theirs (the item was actually left in my greenhouse but no-one told me). I've just bought a sofa and chair and we are very happy. Its hard to get old-fashioned quality at a decent price. Try yourself before believing all these negative comments… Read Full Review
Written on: 04/04/2011 by ErrorOfTheTongs (1 review written)
When I first started using Chums, they were OK, but in recent years, they seem to have gone down the pan. I ordered some cotton trousers some time back but the stupid thing about them was that the tie cord fastens at the front INSIDE the trousers, which means that the waist band of the trousers themselves bells OUT at the front. Earlier ones I bought from them had the cord tying on the OUTSIDE of the trousers, so that the waistband was held IN. Another annoying factor is that the… Read Full Review
Written on: 29/01/2011
Hi, I'm a Team Mger at Chums and i'm sorryfor he negative comments on here about our company. We are striving to give a better service and have now implemented a new phone system in to deal with calls quicker. We really apreciate ALL orders we recieve… Read Full Review
Written on: 09/01/2011
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.And I have dealt with many as I am chronic ill and only shop online.
Beginning of November 2010 I ordered some chair cushions for myself. These eventually arrived. Were not great quality but were a special offer so not expensive and do the job for now.
I aloso ordered some armchair cusions for my mother and her neighbour, clearly staing the delivery address which is a few hundred miles away from me. After a couple of weeks two for my mother… Read Full Review
Written on: 30/12/2010
IF ONLY I HAD LOOKED AT THIS SITE FIRST!!!
Ordered several items, they took the amount from my card IMMEDIATLEY, 26 Nov. Part of the order arrived just prior to Christmas. Many e-mails later, they phone me, 30/12/10, saying that overdue items will not be stocked or never were! and will send me a cheque for the balance which I should receive in 10 - 14 days. They CANNOT credit the card they took it from!!! I now have to pay off my card for something I do not have. So they will have had MY money… Read Full Review
Written on: 10/11/2010
Wish I had found these reviews first!
Beware what they advertise is not true.MOPS should be ashamed.
Premium phone line, beware!
Never think of sending money to this outfit.
Have a look at Jolliman,delivered in 48hours… Read Full Review
Written on: 29/10/2010
I ordered a coat for my nan in July still not had called spent around £10 in calls said they do cheque trace they never received the cheque because when they get orders they all get put on one pile and cheque just get cashed . yes take my money first so sometimes orders go missing what a awful way to run a business, and I know someone who worked for this company BEWARE CON ARTISTS they take your money and that is all they are bothered about, the profit margins are sky high. Dont be ripped off… Read Full Review
Written on: 28/10/2010
Ordered two items. One picked incorrectly (corduroy trousers sent instead of fleece lined waterproof), the other an unacceptable substitute sent without first seeking acceptability.
An appalling introduction to this company. I shall not use them again.
It remains to be seen how quickly they refund… Read Full Review
Written on: 20/09/2010
i bought two do not know the name you call i call them apron coats they what women round the house when cleaning i paid them over the internet the had taken the out my bank account; i receied them they were to big so i used their returns service and sent them back to replace medium size on 28th of july 2010 i have not heard from them since; i have the proof of post slip… Read Full Review
Written on: 12/09/2010 by patsycarol (1 review written)
I ordered two pairs of trousers for my husband on 6 July. One pair arrived and was advised the second pair would be despatched shortly. Despite several e-mails I am still waiting. I have requested to cancel the order and have asked for a refund. I am still waiting. I really wish I had read the reviews on this site before ordering from this Company. The trousers are for my husband who is severely disabled and I am unable to take him to the shops for clothes… Read Full Review
Written on: 20/08/2010
*******BEWARE OF THIS COMPANY*******
Most online traders do not take your money until the goods are despatched. 1 month later, it finally arrived. They sent the wrong item. It is now another month, they haven't collected nor refunded. This item was for my Mum who is a disabled pensioner just out of hospital recovering from a serious illness. Customer service is not highly rated in this situation - God help the rest… Read Full Review
Written on: 04/08/2010
My pensioner father ordered some trousers and despite spending another £6.20 on calls to them has still not received anything! They ignore my e-mails too!
He just cannot afford to loose this money from his pension!
Useless company!… Read Full Review
Written on: 29/07/2010
I placed an order on 4th of July and sat back and waited, paid the £4.00 for postage so didn't expect to wait for too long. By the 10th, still no delivery so I sent an email to enquire on the progress, received a reply on the 14th saying that my order was in THEIR warehouse and would be leaving shortly for delivery.
On the 15th I received another reply, from a different member of staff, to the same email first of all getting my name wrong then asking for my postcode. The postcode was on the… Read Full Review
Written on: 27/07/2010
Goods received but shoes too small. Clearly not size on box. Returned immediately 28 days ago but no refund forthcoming although they say refund in 10 working days. No answer to e-mails. No response to letter so far. Refuse to pay excess 0871 phone charge. What is worrying is that some conditions of return not not comply with Distance Selling regulations ( they cannot charge a restocking fee and cannot charge for repacking )… Read Full Review
As rated by our community of reviewers
" Wish I knew better " Read More
" Perfect online " Read More
Written by ocbeha
" LB Big Box Zombicide Kickstarter Edition + Space Hulk " Read More
" Do not order with this company! " Read More
" Terrible Customer service and return policy " Read More