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Written on: 10/12/2012
They need too have a serious look at their procedures. I ordered some trousers that showed as in stock. 4 days later I received alternative trousers as the ones I wanted were now out of stock. I did not want elastic waist and none zip pockets. Zip pockets was why I ordered the original from a full page advert. I then contacted customer services on a 10ppm number ( 70p for the wait time in the que) They said the required product was coming in in 4 days. Why did they send the wrong product… Read Full Review
Written on: 06/11/2012 by LuLu007 (3 reviews written)
I ordered a toaster which was very poor quality and looked like it had been tampered with and used. Email correspondence was friendly, but I asked for a refund - including delivery. However, I only received a refund for the toaster I returned. I also found the same toaster cheaper elsewhere. So, I am struggling to find reasons to ever shop with them again… Read Full Review
Written on: 31/10/2012 by mrhiggins (1 review written)
I have ordered from chums for a long time now - I have never had a major problem with them at all. Their goods are good quality and last longer than most products do. If I ever have had a problem I can speak to them via their customer services number.. since then I see online (where I do most of my shopping with them now) they have implemented a live chat system if their is any problems - I have used this once and this is very quick and effective, definitely worth a go if your stuck or you have… Read Full Review
Written on: 18/08/2012 by MRS.SIMMS.DAUGHTER (1 review written)
My 77 year old mother bought a three piece suite in July last year, the cushions were all odd sizes, it is sooo uncomfortable to sit on then just before the guarantee ran out the springs broke in one of the chairs, they are fobbing her off now saying she is not entitled to her money back and that the manufacturers will arrange to come and fix it, this was two months ago and she hasnt heard anything since. I am writing to the furniture ombudsman as the customer service is a disgrace and… Read Full Review
Written on: 19/07/2012
My elderly father ordered a pair of shoes a couple of months ago but the firm sent the wrong pair (their mistake) He returned them straight away, asked them to send the correct pair, and he still hasn't received them. They have had his money and when he rang the company, they said he would receive them at the end of August… Read Full Review
Written on: 04/05/2012 by Catherine_London (1 review written)
My elderly dad asked me to order him a mobile table from Chums. I ordered it and the item was rickety and sloped forward so there's was no chance of a cup of tea staying upright. Unfortunately he had binned the box so I could not return it. I did try and email the company but I did not receive a reply (awful!!!) so that's £30 down the drain. In future I will check all companies before ordering. Avoid this company… Read Full Review
Written on: 01/05/2012 by Goldcap (15 reviews written)
The dear old mother-in-law gave me a copy of the Chums catalogue as she knew I wanted a couple of items and had seen some in the book. Off went I signed up and placed my order. Some three weeks later I e-mailed them to find out what had happened to the items, only to be told there had been a problem with my order at the warehouse. 'Never mind we will send them priority' and fair enough they turned up two days later. Unfortunatly, both items were too large so off they went back to Chums via one… Read Full Review
Written on: 02/04/2012 by Rosemary2 (1 review written)
I orderd a skirt in Brown for my mother as she can't get out to the shops. They sent Taupe which was another colour that they made it in. I sent it back and only received the cost of the skirt not the postage and as they sent the wrong item I think they should have refunded it all. I wouldn't use them again… Read Full Review
Written on: 09/01/2012
I have ordered twice from them and they delivered both products within a reasonable time. The first product I was happy with but the second product did not quite fit properly so I sent it back within 7 days. Unfortunately I was refunded for the product, but not the postage costs. This policy for me contradicts the 'spirit' of the Distance Selling Regulations, which is disappointing. Thus beware that you will not be refunded postage for returns unless it is faulty or damaged… Read Full Review
Written on: 12/12/2011 by TracyEly (1 review written)
29th October place an order for a globe decanter for my Dad's birthday on the 4th November. Realised it could take up to 10 days for delivery which was fine. After 10 days, no delivery! Emailed them and was advised it was out of stock but stock would be replenished in a week and then sent. At the time of ordering their website did not state it was out of stock, otherwise I would not have ordered it! Emailed them again and was advised it was dispatched and would take up to 10 days for… Read Full Review
Written on: 31/10/2011 by raheny47 (1 review written)
As usual,delivery time was as promised and prompt,but,BEWARE!!! the 10p per minute call charge to place your order. After 5 attempts on the 18th October to actually speak to someone,2 of which were just cut off in mid-call,i've just checked on my call charges for my phone,and the calls cost £8-00!! When this is added to the cost of the order.i.e.£59.97+£4-25p&p= ££64-22 a total of £72-22 is arrived at. Why,in heaven's name,are people being charged 10p per minute to give ANY company… Read Full Review
Written on: 15/04/2011 by jackfinn (1 review written)
I really don't know why so many people have had problems with Chums. I have shopped for years and only once had an issue which turned out to be no fault of theirs (the item was actually left in my greenhouse but no-one told me). I've just bought a sofa and chair and we are very happy. Its hard to get old-fashioned quality at a decent price. Try yourself before believing all these negative comments… Read Full Review
Written on: 04/04/2011 by ErrorOfTheTongs (1 review written)
When I first started using Chums, they were OK, but in recent years, they seem to have gone down the pan. I ordered some cotton trousers some time back but the stupid thing about them was that the tie cord fastens at the front INSIDE the trousers, which means that the waist band of the trousers themselves bells OUT at the front. Earlier ones I bought from them had the cord tying on the OUTSIDE of the trousers, so that the waistband was held IN. Another annoying factor is that the… Read Full Review
Written on: 29/01/2011
Hi, I'm a Team Mger at Chums and i'm sorryfor he negative comments on here about our company. We are striving to give a better service and have now implemented a new phone system in to deal with calls quicker. We really apreciate ALL orders we recieve… Read Full Review
Written on: 09/01/2011
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.And I have dealt with many as I am chronic ill and only shop online.
Beginning of November 2010 I ordered some chair cushions for myself. These eventually arrived. Were not great quality but were a special offer so not expensive and do the job for now.
I aloso ordered some armchair cusions for my mother and her neighbour, clearly staing the delivery address which is a few hundred miles away from me. After a couple of weeks two for my mother… Read Full Review
Written on: 30/12/2010
IF ONLY I HAD LOOKED AT THIS SITE FIRST!!!
Ordered several items, they took the amount from my card IMMEDIATLEY, 26 Nov. Part of the order arrived just prior to Christmas. Many e-mails later, they phone me, 30/12/10, saying that overdue items will not be stocked or never were! and will send me a cheque for the balance which I should receive in 10 - 14 days. They CANNOT credit the card they took it from!!! I now have to pay off my card for something I do not have. So they will have had MY money… Read Full Review
Written on: 10/11/2010
Wish I had found these reviews first!
Beware what they advertise is not true.MOPS should be ashamed.
Premium phone line, beware!
Never think of sending money to this outfit.
Have a look at Jolliman,delivered in 48hours… Read Full Review
Written on: 29/10/2010
I ordered a coat for my nan in July still not had called spent around £10 in calls said they do cheque trace they never received the cheque because when they get orders they all get put on one pile and cheque just get cashed . yes take my money first so sometimes orders go missing what a awful way to run a business, and I know someone who worked for this company BEWARE CON ARTISTS they take your money and that is all they are bothered about, the profit margins are sky high. Dont be ripped off… Read Full Review
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