Carcraft Reviews - www.carcraft.co.uk

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★★★☆☆
3.0 / 5
53% of users recommend this
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  • Customer service

  • Value For Money

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★★★★★

“love my new car ;-)”

Written on: 14/04/2014

I found there service very helpful, they done their best to find me finance and now I have a lovely car and not some clapped out old banger :-) I am so grateful and would recommend any of my friends to carcraft. Thank you so much guys ;-) fumbs up… Read Full Review

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★★★★★

“brillant”

Written on: 09/04/2014

I recieved excellant service at carcraft. All staff were friendly, helpful and welcoming. I was in there for a good couple of hours and the staff were really good at making sure i was okay. Finalising the deal took a long time and even went beyond the opening hours. The staff were more than happy to work over to ensure i could drive away with my new car… Read Full Review

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★★★★☆

“Fantastic efficient great service”

Written on: 08/04/2014 by Missgucci786 (1 review written)

Great service had a call on the day i enquired an appointment was made thier and then During the appointment the staff team were very informative jolly and made us feel at ease was a long process though Realy enjoyed driving the cars and drive away with the car i liked. Staf looked afrer me and gave me a courtesy call… Read Full Review

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★★★★★

“great service thanks”

Written on: 07/04/2014 by Barbs82 (1 review written)

I was pleased with the range of cars the honesty and assisstance from all the staff and their patience and I'm very happy with my new car!… Read Full Review

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★★★★★

“I got my car the" Carcraft" way.”

Written on: 07/04/2014 by leighroy (1 review written)

My car was written off after a motorcycle ran into the side of it and l needed to replace it. The plan was to do the rounds of local car dealers to find a new one. I expected to be running around all day but l got to Carcraft and that was it. The staff were friendly and well informed, everything l asked was explained patiently and in order to make my choice test drives were arranged in various vehicles. Nothing was too much trouble for the staff and every member of the team that l spoke to were… Read Full Review

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★★★★★

“helpful and friendly”

Written on: 31/03/2014 by marktf (1 review written)

After browsing around the showroom I decided on a car from the web which was at a different location, the car was collected, cleaned and deliverrd to my home later that day. I spoke with 3 members of staff and all were helpful and friendly… Read Full Review

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★★★★★

“Fast, friendly and efficient service”

Written on: 31/03/2014 by Jonesesarah (1 review written)

My car failed it's MOT and I went to Carcraft as I needed a replacement quickly. I'll admit that I arrived with the expectation if pushy salesmen shod sell you anything to get a deal. I couldn't have been more wrong! All staff were friendly, efficient, reassuring and answered all of my questions and more. Completely changed my opinion would definitely recommend:-) I'm thrilled with my new car. Great service thanks Carcraft Trafford!… Read Full Review

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★★★★★

“I appreciated the honesty of the sales team and also...”

Written on: 30/03/2014 by Cgee92 (1 review written)

I appreciated the honesty of the sales team and also their patience in completing the process of documentation etc. friendly staff and very polite and also very calming as taking out a car on finance can be very stressful but they really did make me feel comfortable. Great car and great deal do far so good… Read Full Review

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★☆☆☆☆

“Poor avoid ”

Written on: 24/03/2014 by Tombickery (1 review written)

Don't use these go to available cars much better staff terrible service wait all day the. They mess about would not recommend to anyone but will tell people to avoid with a 10ft pole… Read Full Review

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★★★★☆

“Car Craft Enfield”

Written on: 22/03/2014 by Devinemm428 (1 review written)

Sales people really cool and friendly and listened to everything. Finance team took there time and were very rude. Highly recommend Antony & George… Read Full Review

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★★★★★

“good choice to pick from ”

Written on: 22/03/2014 by 415Sawyer (1 review written)

A warm welcome on arrival, told sales team what I needed, and they found me exactly the right car. I would recommend to family and friends, and I would definitely go back if needed. I even offered 2 cups of tea which was an added bonus. There was nothing to say I didn't like, all staff were friendly and very helpful, could answer all my questions. … Read Full Review

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★★★★★

“Vauxhall Insignia”

Written on: 22/03/2014 by Anabelg44 (1 review written)

Iain Usher. My third car from Carcraft Enfield. As always service was friendly, efficient with no hard sell. He was brilliant and talked me through all the different optkions re the finance, the packages offered by Carcraft via a via servicing. There was no pressure, I was able to compare the Insignia with other models on show, so I felt that I got the car that I wanted rather than the car Carcraft wanted to sell. Full marks to the advisor for a very professional job enhanced by the obvious… Read Full Review

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★☆☆☆☆

“don't do it these people are fraudsters”

Written on: 20/03/2014 by driodmart (1 review written)

Liars liars liars liars liars Do not believe a word they say. Yes that includes you Mario the regional manager. Yes Mario I am still waiting for my £350 hush money. All you proved was that not only are your paper contracts worthless which we knew already but you are also complicit in the poor salesmanship of your staff. The car itself is good the sales techniques are poor the finance agreement should be burnt as is full of nasty surprises Mario may I also suggest that to provide the… Read Full Review

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★☆☆☆☆

“DO NOT USE CARCRAFT”

Written on: 17/03/2014 by kaykaicai (1 review written)

we went to car craft Leeds to purchase a new car after we had so many problems with ours,when we arrived we explained we had a car in mind and also a monthly budget to stick to,we spent the next 7 hours practically arguing about the car as they were choosing a car that they wanted to sell not what we wanted,the salesman was arrogant and rude throughout he didnt give us much choice in the matter!!,we reluctantly agreed to take the car they chose as we didn't want further problems when with the… Read Full Review

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★★★★★

“excellent services ”

Written on: 17/03/2014 by DarioMeyer115 (1 review written)

The service was superb,but was there for some few hours and was starving. We were waiting for paper work to be sorted out and get the new car, so i think carcraft should provide snacks for customers. I really enjoyed the day there with my family ,place was really big, different lovely cars, about a thousand or more. i got seat Ibiza, have just started using it, the car is fantastic, classic design front view. Love it… Read Full Review

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★★★★★

“staff where helpful”

Written on: 17/03/2014 by ajBarry140 (1 review written)

Turn up and the staff where happy to see us and offered us a drink told us to have a look at the cars and then sorted the paper work out there was no presser selling and i drove the car home the same day very happy with the service. well done carcraft… Read Full Review

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★★★★☆

“A pleasant experience!”

Written on: 10/03/2014 by Bazzhill (1 review written)

We went to Carcraft with the intention of looking for a specific vehicle which we knew they had. We were met at the door by a young man who was funny and knowledgable and at times a bit OTT, however he was a car salesman and most people, myself included, tend to mistrust them and their methods. I have to say this was not the case and we ended up buying a different vehicle to the one we wanted,not because we were talked into it, simply because we thought it better suited to our purpose. We got… Read Full Review

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Tayne1991's Response to Bazzhill's Review

Written on: 14/03/2014

CANCEL THE DRIVE HAPPY PACKAGE!! ITS KNOWN AS THE 'NOT ACTUALLY COVERED' PACKAGE!! CARCRAFT WILL SCREW YOU OVER!!!

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Bazzhill's reply to Tayne1991's Comment

Written on: 01/04/2014

That's interesting as we've already had occasion to take advantage of the ' Drive Happy Package' and the fault on the vehicle was repaired promptly and without any cost to us. We've also had the vehicle serviced recently and were happy with the result.
I quite simply cannot see any justification for your comments.

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★★★★★

“Brilliant!!!!”

Written on: 10/03/2014 by Sweeneysc74 (1 review written)

Overall a brilliant experience with carcraft! They do everything they can To help you get the best possible deal/outcome! I would 100% recommend to anyone who's looking at buying a Car!… Read Full Review

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★★★★★

“carcraft”

Written on: 06/03/2014 by Stout75 (1 review written)

Very friendly very helpfull the staff was briliant with us we are very happy customers thank you carcraft we will recomend carcraft to family and friends… Read Full Review

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★☆☆☆☆

“Carcraft Chertsey”

Written on: 05/03/2014 by Aughen82 (1 review written)

That is the worst company in Earth. Total rip off, overpriced cars and totally dodgy method. Smile before you get the car and don not care after. Everything hide in the middle of book to avoid misleading and misaling; no transparency of credit checks and always go with the Finance companies they are in conivence. PLEASE DO NOT GO TO CARCRAFT, PLEASE DO NOT GO TO CARCRAFT, PLEASE DO NOT GO TO CARCRAFT, PLEASE DO NOT GO TO CARCRAFT,PLEASE DO NOT GO TO CARCRAFT… Read Full Review

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Vectra356's Response to Aughen82's Review

Written on: 19/05/2014

GOOD FOR YOU.YOU HAD A LUCKY ESCAPE.P.S WELL DONE FOR TAKING THIS COMPANY TO COURT AND WINNING.IF I EVER BUMP INTO YOU I WILL BUY YOU A PINT OR TWO.

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