Carcraft Reviews - www.carcraft.co.uk

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★★★☆☆
2.9 / 5
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★★★★☆

“A pleasant experience!”

Written on: 10/03/2014 by Bazzhill (1 review written)

We went to Carcraft with the intention of looking for a specific vehicle which we knew they had. We were met at the door by a young man who was funny and knowledgable and at times a bit OTT, however he was a car salesman and most people, myself included, tend to mistrust them and their methods. I have to say this was not the case and we ended up buying a different vehicle to the one we wanted,not because we were talked into it, simply because we thought it better suited to our purpose. We got… Read Full Review

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Tayne1991's Response to Bazzhill's Review

Written on: 14/03/2014

CANCEL THE DRIVE HAPPY PACKAGE!! ITS KNOWN AS THE 'NOT ACTUALLY COVERED' PACKAGE!! CARCRAFT WILL SCREW YOU OVER!!!

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Bazzhill's reply to Tayne1991's Comment

Written on: 01/04/2014

That's interesting as we've already had occasion to take advantage of the ' Drive Happy Package' and the fault on the vehicle was repaired promptly and without any cost to us. We've also had the vehicle serviced recently and were happy with the result.
I quite simply cannot see any justification for your comments.

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★★★★★

“Brilliant!!!!”

Written on: 10/03/2014 by Sweeneysc74 (1 review written)

Overall a brilliant experience with carcraft! They do everything they can To help you get the best possible deal/outcome! I would 100% recommend to anyone who's looking at buying a Car!… Read Full Review

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★★★★★

“carcraft”

Written on: 06/03/2014 by Stout75 (1 review written)

Very friendly very helpfull the staff was briliant with us we are very happy customers thank you carcraft we will recomend carcraft to family and friends… Read Full Review

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★☆☆☆☆

“Carcraft Chertsey”

Written on: 05/03/2014 by Aughen82 (1 review written)

That is the worst company in Earth. Total rip off, overpriced cars and totally dodgy method. Smile before you get the car and don not care after. Everything hide in the middle of book to avoid misleading and misaling; no transparency of credit checks and always go with the Finance companies they are in conivence. PLEASE DO NOT GO TO CARCRAFT, PLEASE DO NOT GO TO CARCRAFT, PLEASE DO NOT GO TO CARCRAFT, PLEASE DO NOT GO TO CARCRAFT,PLEASE DO NOT GO TO CARCRAFT… Read Full Review

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Vectra356's Response to Aughen82's Review

Written on: 19/05/2014

GOOD FOR YOU.YOU HAD A LUCKY ESCAPE.P.S WELL DONE FOR TAKING THIS COMPANY TO COURT AND WINNING.IF I EVER BUMP INTO YOU I WILL BUY YOU A PINT OR TWO.

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★★★★★

“Quick, friendly polite ”

Written on: 03/03/2014 by Marlond58 (1 review written)

We heard rumours carcraft wasnt the best, but my experience was the opposite, couldnt fault anything, polite, friendly and made us feel very comfortable. :)… Read Full Review

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★★★★★

“Fantastic, friendly service!”

Written on: 03/03/2014 by juliaandsteve (1 review written)

We found all of the staff who helped us very helpful and friendly. We are very pleased with our whole experience at car craft. And I am over the moon with my new car! I would definitely recommend car craft to anybody looking to purchase a new car… Read Full Review

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★★★★★

“excellent customer sevice”

Written on: 26/02/2014

The staff at the sheffield branch were so helpful at such a stressfull time, they took all the hard work out of buying a new vehicle. Nothing was too much trouble for any member of staff. They even managed to keep a 2 year old occupied for the 3 hours it took to finalise the deal… Read Full Review

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★★★★☆

“A bit of messing around to start with more down to...”

Written on: 24/02/2014 by bikenut4270 (1 review written)

A bit of messing around to start with more down to finance but in long run very help staff at carcraft and ver happy with the service will go there again… Read Full Review

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★★★★★

“amazing customer service”

Written on: 24/02/2014

I have purchased a car previously from a dealership, but nothing can compare to the customer service that I recieved from guys at car craft Birtley, one guy in particular went far and beyond my exsprctations. you were made to feel comfortable and at ease about our car choices. it didnt feel like a hard sale the advisor was amazing and kept us informed all the way. Even taking time to send a text the following day to thank us for our purchase and saying he hopes we enjoy our car. big pat on the… Read Full Review

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Vectra356's Comment

Written on: 03/03/2014

Wait until the car goes wrong.Then you will have serious problems with this lot.I know plenty of people who have.

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★★★★★

“Carcraft in Wednesbury is the best”

Written on: 18/02/2014 by mck5692 (1 review written)

The staff members involved in helping us get our car were outstanding in their jobs, we had difficulty gaining finance from a number of companies but the staff member persisted with us and eventually got us finance for a lovely black Peugeot 308. I would certainly recommend Carcraft to anyone and certainly the Wednesbury branch as all members of staff that we met were very helpful, polite and friendly… Read Full Review

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★★★★☆

“Friendly helpful service. ”

Written on: 17/02/2014

We walked into car craft at 11am and was greeted in pleasant friendly manor. After going through 5mins of paperwork and a couple of questions about what we was looking for we we're lead to the cars in our price range. The service we received was at its best and can't fault the customer service. Once we chose a car time dragged on due to many factors, such as, waiting around for the finance to go through and being taken through all the small print. To cut a long story short we was waiting over… Read Full Review

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★★★★★

“Verry help full ”

Written on: 17/02/2014 by Scottunderwood88 (1 review written)

The guys was very help fall with helping me find the car I wonted also with the finance Of the car to thay tock the price of the car down so it would meat My buget and even deleverd the car the same day I am very pressed With the happy driver package with the free servicing and mots for five years and it is also good to no If anything gose rong with the car in five years it's covered And not going to cost me a peny… Read Full Review

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Vectra356's Response to Scottunderwood88's Review

Written on: 25/03/2014

Wait until your car goes wrong such as gearbox or something major like that,then you will have major problems with this company.
The drive happy package is a parcel of shite,TRUST ME !!!!!!!!!!!

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★☆☆☆☆

“DO NOT USE CARCRAFT!!!!!!!!!”

Written on: 14/02/2014 by tayne1991 (1 review written)

I have had far too many problems with carcraft.. the email below is sent to the cheif executive customer service and my finance company. (ignore grammar or spelling mistakes lol) Dear CECS and any other contact to have received this email. I am going to keep this email short but straight to the point. I will give you as much information for you to get the relevant information. I purchased an Alfa Romeo Mito from you in May 2012, registration of YE09 PXP, to which the tracking was not… Read Full Review

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★★★★★

“a great car buying experience”

Written on: 12/02/2014

Had a great time at carcraft, the salesman was fantastic!… Read Full Review

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★☆☆☆☆

“On line £2000 cheaper than in store”

Written on: 11/02/2014

Rip do dual pricing don't understand the word no then bombard you with phone calls even when you have told them you have bought else where - we went to the Rochdale branch - they are very misleading through out the sale their choice is ver little the exact same cars are at least two thousand pound cheaper on the internet how many customers have been ripped off then they try to buy your business with £500 cash back - this week I have leanrt a lot about car companies the only one I would… Read Full Review

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★★★★★

“Can't remember everyone who dealt with me but all very...”

Written on: 10/02/2014 by Garybrennan708847 (1 review written)

Can't remember everyone who dealt with me but all very accommodating friendly and professional the car they found was taylored to my needs… Read Full Review

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★★★★★

“Great customer service”

Written on: 10/02/2014 by Iain141 (1 review written)

Fantastic service throughout, well looked after and kep upto date through whole process… Read Full Review

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★★★★★

“Excellent Customer Experience ”

Written on: 10/02/2014

Carcraft Chertsey were fantastic throughout my experience. They were friendly, helpful, not pushy and I have been there since and received exactly the same. I would recommend them highly and I got a great car at a great price. Excellent customer experience and value for money… Read Full Review

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★☆☆☆☆

“If I knew then what I know now....”

Written on: 07/02/2014

On day service was pleasant albeit took 5 and a half hours from start to finish...however post purhcase services has been awful! I advised on the day of purchase I intended to pay off the car in full a week later but due to personal circumstance could not return to do so and enquired if this could be done telephonically. I was advised by both the salesman and finance rep that this would be fine - all could be done over the phone with no need to return to the showroom once I walked out. Almost… Read Full Review

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★★★★★

“no pressure”

Written on: 07/02/2014

From entering the building , viewing all the cars , talking about the finance , there was no pressure put on you to buy a car . If you needed something or a wanted to now something there was someone there to talk to Woul defanatly recomend carcraft to anyone. … Read Full Review

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