Carcraft Reviews - www.carcraft.co.uk

★★★☆☆
3.3 / 5
1654
63% of users recommend this
  • Customer service

  • Value For Money

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★★★★★

“Fantastic car buying experience”

Written on: 17/11/2014 by freddie723 (1 review written)

I was pleasantly surprised by the quality of customer service and satisfaction I received as I have never bought a new car before let alone been to a big car dealer. I would definitely recommend to friends or family as I thought the whole experience was top class. I liked the fact that the sales guys/girls were not pushy and were not leaning you towards a particular car and you at the end of the day was in sole control of what you liked and didn't like. There was nothing really that I would… Read Full Review

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★★★★☆

“Excellent Car Buying Experience”

Written on: 17/11/2014 by None20 (1 review written)

I have always been wary of buying from a Car Supermarket but the team were extremely friendly and helpful without being pushy. There were plenty of cars to choose from and they showed me the best for my desired requirements without showing me cars that I was not interested in. I liked the fact that they are open late into the evening and that I drove my vehicle home the same day. I will definitely go back in the future. … Read Full Review

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★★★★☆

“Good when we needed help.”

Written on: 17/11/2014 by Driscoll353 (1 review written)

Not in the best place we could be to get credit. Had our own business which went under a couple of years back so this made us awkward to lend to. However, Carcraft took us on and gave us a chance so I'm grateful for that. Pro's: we got sorted out and it was on the same day. Cons: Finance dept took 5 hours to get us sorted out. One thing worth adding was that when I said I was concerned about the time taken and that I was thinking of going to get some lunch, they told me to go to their… Read Full Review

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★★★★☆

“Probably the best at second hand car sales”

Written on: 16/11/2014 by Brayan334 (1 review written)

Good quality cars, but of a fuss when it comes to getting the faults sorted... Quite a few trips to Newport can really become a pain in the neck. Mechanics don't cover the seats when servicing your car. And you have to ask for a coffee during your 6 hour wait to change a number plate. Also the Apr on car finance can be high. Having said all this. They are by far better than any car sales place I've ever known. They can get you finance where others can not. The cars are newer and in 3 hours… Read Full Review

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★★★★☆

“I brought a car from car craft last week and found...”

Written on: 16/11/2014

I brought a car from car craft last week and found that the staff was very helpful, they took my needs into account to find the right car at the right price for me.. The only down side is the mechices didn't really seem to no what they was doing when it can't to changing a bulb.. But saying that it have recommend to a friend. Code O9EBX… Read Full Review

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★★★★☆

“Pleased with Car”

Written on: 16/11/2014

Service was good, however took some time to complete purchase, I was there for about six hours very good car, nice drive good condition etc.- 4F1AP… Read Full Review

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★☆☆☆☆

“They are a back street garage with a high street name”

Written on: 15/11/2014 by Kendal473 (1 review written)

This is a follow up to a previous review. Carcraft are a joke. They have had my car in 5 times now since july. 5 times they have damaged it further. I wouldnt trust them with a pencil. They claim they did not do the damage but agree to repair it. Why would you agree to repair damage you are adamant you did not do????? The staff are incapable of carrying out the simplest tasks. They can talk the talk but deffinately can not walk the walk. They make arthur daley look like an honest good car… Read Full Review

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★★★★☆

“It's good ”

Written on: 14/11/2014 by Ross237 (1 review written)

Good company looked after very well would recommend anyone impressed with the car it's self you staff are very polite BGI9O… Read Full Review

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★★☆☆☆

“NOBODY GIVES YOU ANYTHING FOR FREE”

Written on: 14/11/2014 by hfCoyne331 (1 review written)

Well first thing first , i had an online valuation . I took my car to carcraft for part exchange and i was planning to get one car on finance. They offered me deals with of the finance and later when i signed a few paperworks , i was told finance providing company is not offering the same SORT OF price on monthly basis. I was still happy and i took the finance deal with them. As they promised to give some discount , they said they did but you know what ,only at the end i came to know the value… Read Full Review

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★★★★☆

“helpfall peplos good cars Z7ABL”

Written on: 14/11/2014 by mark.kelley (1 review written)

i whent to carcraft to get finance on a car i was helped through the process with one off there reps and got approved was very happy with the xpereance i received i have got some problems with the car but it is book in for them to have a look and hopforly salt it out Z7ABL… Read Full Review

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★★☆☆☆

“Started well but quickly went downhill”

Written on: 14/11/2014 by Jenleeds (1 review written)

I went to Carcraft to get an idea of boot size of different cars. Having just had a baby we needed a bigger car but didn't know which one. The salesman was at first really helpful - found out what our needs were and helped us find the perfect car. Test drive went really well and then we got back to the showroom and started to negotiate on price which is where things went downhill. I was keen to look around elsewhere to make sure the price was a good one but he wanted to make a deal that day. I… Read Full Review

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★★★★☆

“Good service and Quick turnaround”

Written on: 14/11/2014 by Vespasian-Clouddancer (1 review written)

We've bought from Carcraft before, and having browsed the internet knew they had the type of car we wanted. We were pleasantly welcomed when we arrived. It was a little disconcerting to be the only customers at the time (Mid Week/Early morning). The salesman was knowledgeable about current stock and easily showed us around, he took the hint that we wanted to look around without being badgered but remained close enough to answer questions. The test drive of the first car we considered went… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 14/11/2014 by Osvaldol317 (1 review written)

Staff very helpful and welcoming, really looked after us through the whole process! Fantastic Service!! Delighted with the Car and would recommend to family and friends… Read Full Review

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★★★★★

“amazing”

Written on: 14/11/2014 by alexc95smartcar (1 review written)

sharon tour helped us out i looked on the website found a car i loved and then went to get it on the same day 10/10 for service very friendly to… Read Full Review

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★★★★★

“My second car from carcraft”

Written on: 14/11/2014 by dazzler73 (1 review written)

This is my second car from carcraft staff are friendly and helpful got me the car I wanted under my budget and with the warranty theye offer you cam have upto 5 years worry free motoring the only downside was it took 3 hours for them to sort the sale out then I had to wait till the following day for the car as it had a blow on the exhaust which wasno there fault but they did deliver it to me… Read Full Review

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★★★★☆

“Only went for a repair...”

Written on: 14/11/2014 by markd82 (1 review written)

Took my car in recently for a repair and left with a stunning new car which was found to fit my budget, I would of never thought I could afford a car as good as this. Always takes a while with all the different processes they do through out the deal but worth the wait in the end. 07OXD… Read Full Review

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★★★★☆

“happy”

Written on: 14/11/2014 by JulianneFranklin200 (1 review written)

Happy with my new car got what I wanted sales lady Charlotte Easton was brill finace was drawn out but got sorted in the end very good choice of cars just wish I'd have got more for my old car V4MJE… Read Full Review

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★★★★★

“good service”

Written on: 14/11/2014 by Kael416 (1 review written)

lovely staff and not at all pushy the process took quite a long time but im very pleased with the vehicle I would definitely recommend you and would buy from you again… Read Full Review

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★★★★☆

“Good customer service ”

Written on: 13/11/2014 by SadieFewer (1 review written)

went with an open mind, ended up coming home with a new car. i must say the car is fantastic and there are no faults. i would recommend using carcraft again. the process of the finance was a bit draining and long, but did drive away happy. the only thing was the price they gave me for my old car. i do think i could of got a fair bit more, but was a quick sale so only my own fault! (wasn't anywhere near what they gave me online either) the woman making the sale was really nice not pushy at… Read Full Review

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★★☆☆☆

“Feel cheated! Loads of information withheld up till...”

Written on: 13/11/2014 by Craig416 (1 review written)

Managed a good bargain for the new car. Unfortunately, 1) Staff did not check I had the necessary documents for application of finance, causing me to have to worry about having the car taken back from me, and making a number of trips back to the branch to sort things out. 2) Staff did not explain beforehand the conditions of sale when taking on the financial agreement, meaning I had to pay for more than I expected after the price was agreed… Read Full Review

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