One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
71.2% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Good Value & Good customer service”

Written on: 14/08/2014 by sianiem (2 reviews written)

Easy renewal, despite checking prices still came out on top and very efficient. She was very helpful, prompt, friendly and efficient (KW9)… Read Full Review

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★☆☆☆☆

“Terrible company. Buyer beware”

Written on: 14/08/2014 by shinac (1 review written)

Very hard to get through to his company ... press i, press 3, press, press press and if you happen to press the wrong option, they will make you call again and there phone lines are never answered - had to go through their facebook page to get them to call me back. They then wanted to take £49.00 admin for 30 seconds of nothing after I said I wanted to cancel as their phone and customer services are absolutely terrible. They are difficult to get hold of in times of need and when they do come… Read Full Review

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★★★★☆

“Car NCB query”

Written on: 14/08/2014 by RayanPruitt358 (1 review written)

A change of insurers caused a delay in receipt of my NCB confirmation. James (JP5) was extremely helpful in dealing with this issue and providing me with a time extension in order to obtain the relevant documentation from my previous insurers… Read Full Review

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★★★★★

“good car insurance”

Written on: 14/08/2014

I had rung up for a quote. I had already looked on a comparison web sight and one call to me was the best choice as you got breakdown cover and protected no claims included for about twenty pound more. they were very efficient on the phone and I was really pleased with the service I would definatly use them again… Read Full Review

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★★★★★

“Friendly & helpful”

Written on: 14/08/2014 by Audrey25 (1 review written)

Went through all the options with AA2 who was very helpful & informative… Read Full Review

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★★★★★

“The young lady (RT6) I spoke to was friendly polite...”

Written on: 14/08/2014 by 211Lancaster (1 review written)

The young lady (RT6) I spoke to was friendly polite and knowledgeable she explained and answered all of my questions… Read Full Review

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★★★☆☆

“Home Insurance”

Written on: 14/08/2014 by Moore1979 (1 review written)

Spoke to KW9. Was impressed how quickly she did my renewal. I was a little disappointed as the online quote I got from One Call Insurance was cheaper but only for new customers. It would be nice if there was a loyalty discount for existing customers especially when they have been a customer for many years… Read Full Review

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★★★★★

“Third year renewal made with advisor KW9”

Written on: 14/08/2014 by Alessandroh480 (1 review written)

This is the third renewal I have made with One Call the price has been very competitive this time the Adviser was KW9 who was was very helpful and clearly knowledgeable. I checked the usual comparison sites and there was no reason not to renew. My only problem I have is the use of 0844 numbers to make a claim but most companies have fallen into that trap. Fortunately I have not had to make a claim… Read Full Review

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★★★★☆

“very fast and freindly”

Written on: 14/08/2014 by 304Kendall (1 review written)

nice person to deal with very politekw9 would recommend to family member… Read Full Review

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★★★☆☆

“one i like”

Written on: 14/08/2014 by Adrienne145 (1 review written)

nice easy and clear online/staff very easy to talk to i never thought it could be so simple and easy and a nice friendly person on other end of the phone. wesite amazing for uploading proof of docs ect. this is one for me in batley west yorks… Read Full Review

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★★★★★

“Five Star Service”

Written on: 13/08/2014 by jomaffei (1 review written)

I have renewed my insurance with one call for the third year running I always find the staff members very helpful and polite and hope to insure with them for many years to come, this time it was AA2 that dealt with my renewal and got me the very best price possible and I am very grateful thank you xx… Read Full Review

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★★★★★

“Strictly professional individual. SH4”

Written on: 13/08/2014 by Nelly39 (1 review written)

I spoke to a very polite and understanding gentleman (SH4) and I was ready to cancel my car insurance after only a week due to a previous conversation that I had with another member of staff regarding a general enquiry. The first member of staff that I spoke to gave me incorrect information, was not polite or caring at all. After having a look on the internet for a better deal, I phoned One Call again and I was going to cancel the policy but straight from the beginning of my conversation with… Read Full Review

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★★★★★

“excelent brilliant great customer service by aa2 she...”

Written on: 13/08/2014 by Peter447 (1 review written)

aa2 was great, she was customer focused and very professional… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 13/08/2014 by MacKinnon15 (1 review written)

I wanted to change my policy to a new car. I was on hold for 45 minutes! After complaining about the wait, the procedure took another 30 minutes! The lady just took so long I actually hung up. I couldn't be bothered anymore. Tried their online support, and that was a waste of time. They also decided to up my monthly direct debit for no apparent reason, so had to call and fix that. The customer service generally sound un-responsive and don't really care about customer service. Seriously… Read Full Review

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★★★★☆

“One Call... All you need for car insurance!”

Written on: 13/08/2014

Exactly it says on the tin and then some! They are efficient and deal with your call and not waste your time like other insurers. They were the cheapest and had excellent phone manner explaining everything you need to know. My customer services person (KW9) was especially helpful and helped me set up everything in a matter of minutes. I had an incident with my car previously and it can be a nightmare where lots of calls and exchanges of details and repeating yourself to different people. This… Read Full Review

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★★★★★

“KW9 VERY GOOD CUSTOMER SERVICE”

Written on: 13/08/2014 by moonlight28 (1 review written)

One call is exactly what happens,dealt with very quickly and re-priced with in seconds to match comparison sites ( i actual fact you were cheaper ), very freindly lady who sorted out my policy in minuetes ,not hours very well done.I will be reccomending you to all my family and friends, didnt get my baby olag toy but did get a better price… Read Full Review

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★★★★★

“Very Helpful”

Written on: 13/08/2014 by denisei69 (1 review written)

This lady was very helpful and even considerate with my call and requests. She was also very patient when I asked her to hold on the line whilst I got my car mileage from the car. She was extremely polite,courteous and it was a pleasure to speak with someone so pleasant for a change. Her ID is KW9… Read Full Review

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★★★★★

“Very east process thanks to user KW9”

Written on: 13/08/2014 by taNolan419 (1 review written)

PROCESS WAS FAST AND EFFICIENT AND ALL ELEMENTS WERE MADE VERY CLEAR BY KW9. I will be recommending this service to my friends & family. THANKS… Read Full Review

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★★★★☆

“Good in our experience”

Written on: 13/08/2014 by ksRowe471 (1 review written)

Found generally good to deal with, as others have mentioned the call center is a bit tricky to get an answer from! When we did we were dealt with very well & quickly & received excellent service thank you. (Car insurance)… Read Full Review

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★★★★★

“KW9”

Written on: 12/08/2014 by brodybear (1 review written)

Spoke to KW9 about a query about my renewal and was sorted quickly and efficiently in a few minutes and with £150 cheaper insurance… Read Full Review

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