One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
20198
85.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★☆

“New Car”

Written on: 19/07/2017 by iyBuckley134 (1 review written)

I bought a new car rencently and had to change my insurance cover it was fast and easy over the phone also the representative were very helpful indeed I would definitely recommend one call insurance to friends and family in the future the only negative was the waiting time on the phone apart from that it was great thank you again… Read Full Review

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★★☆☆☆

“Hidden charges”

Written on: 19/07/2017 by EvangelineBird (1 review written)

From originally taking out car insurance thinking it was cheaper than my last the price has almost doubled and can't get out of it without paying… Read Full Review

By Onecall-Insurance

Written on: 27/07/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Steven (SH4)

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★★★★☆

“Sorted first time.”

Written on: 18/07/2017 by Derake (1 review written)

Makes a pleasant change for an insurance company to tell you they will transfer your insurance to another car free of charge… Read Full Review

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★★★★★

“just great !!”

Written on: 18/07/2017 by Kelsie440 (1 review written)

just great, no nonsense like some of the other providers out there, this is my 2nd year not bothered to shop around as the quote is cheaper than last year,thanks… Read Full Review

Andyffm's Comment

Written on: 19/07/2017

Hi I called today to change address details and was put straight through to ja9 on the phone who was a great help to complete this and made it so easy.
Thank you One Call.

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★☆☆☆☆

“Phone call to them”

Written on: 18/07/2017 by Sandburnsteve (1 review written)

Passed from my insurance to the finance company three times for over 40 mins rubbish service shame on you and your call centre .You don't know wot you are doing… Read Full Review

By Onecall-Insurance

Written on: 27/07/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Steven (SH4)

Reply to this comment
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★★★★★

“Excellent Insurance Company. Unlike SO many others!”

Written on: 18/07/2017 by IssacWare154 (1 review written)

The rates are a lot better than every other insurance provider. The staff all speak fluent English and are very professional. Everything is just so easy. Call them before you try anyone else!… Read Full Review

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★★★★☆

“No problems - but forget about telematics”

Written on: 18/07/2017 by 123Skinner (1 review written)

Insurance was a nightmare in the beginning as the telematics app did not record my journeys. Once deleted no problems… Read Full Review

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★★★★☆

“Very Helpful throughout”

Written on: 17/07/2017 by I4N5 (2 reviews written)

I had a false claim made against me. It took them a while to sort it out. However the 20 minutes i spent online with a rep he was able to give me more information i ever got before. I still need to call back tomorrow however i know where we are with the process and i hope it will be sorted tomorrow. What had gone before using the online service had nothing to do with him.it would of been nice to get the correct information in the first place from the claims team. It didn't however help with the… Read Full Review

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★★★★★

“Very helpful”

Written on: 17/07/2017 by Kingryan (1 review written)

All done easily and advisor  was very helpful. Hope we never need to claim… Read Full Review

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★★★★☆

“Very helpful insurance company”

Written on: 17/07/2017 by Ahmed89fokrul (1 review written)

The company was very helpful to me in giving me an extension to make my payment. However the waiting time needs to improve. Thank you!… Read Full Review

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★★★★☆

“call to register change of vehicle and cost updates”

Written on: 17/07/2017 by brianbayes (1 review written)

your representative was very good articulate and on point I thought the transfer fee £39-00 a little steep you retained the business and we didnt shop around. We were not advised whether there would be any additional paperwork dowm loaded non recieved to date to confirm changes… Read Full Review

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★★★★★

“Change of vehicle.”

Written on: 17/07/2017 by J5NOM (1 review written)

I called & got excellent service from the operator to update my policy for a change of vehicle. It was dealt with promptly and professionally. The only thing that I wasn't happy with was why £39 admin to spoil it?… Read Full Review

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★★★★★

“new car”

Written on: 16/07/2017 by Moshe216 (1 review written)

Had just bought a new car & needed to change my insurance over & it was dealt with quickly & efficiently… Read Full Review

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★★★★★

“Quick and easy”

Written on: 16/07/2017 by joTemple135 (1 review written)

This is the second time I have called to get revised premium quotes for possible change of vehicle. Each time call dealt with promptly and professionally. Pleased with new premiums, but why £39 admin to spoil it? … Read Full Review

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★★★★★

“Great Service”

Written on: 16/07/2017 by npTucker278 (1 review written)

Just amended my policy to reflect a new vehicle, great sevice as usual, polite, friendly and super efficient (plus a great price) well done One Call… Read Full Review

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★★★★★

“change vehicle details ”

Written on: 16/07/2017 by ezLevesque72 (1 review written)

Changed vehicle details very smooth and quick and wasn't ripped off!a reasonable fee was charged… Read Full Review

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★★★★☆

“Comprehensive Cover Best ”

Written on: 16/07/2017 by Paisleyr193 (1 review written)

I found the claim very easily navigated He was very helpful filling in the blanks for me as the claim was processed. If it's not broke don't fix it. So I will be staying with this insurance company… Read Full Review

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★★★★★

“Query”

Written on: 16/07/2017 by BryantCahill221 (1 review written)

This matter was handled professionally and with courtesy… Read Full Review

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★★★★★

“quick and helpful service”

Written on: 15/07/2017 by Andre183 (1 review written)

i was required to respond to insurer's query on vehicle description. jd9 answered me, i found him to be tolerant and very helpful. also he dealt with the matter quickly. therefore i have reccommended this service to all my family and freinds.i was pleased with his manners. the call handling was very efficient. … Read Full Review

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★★★★☆

“medical”

Written on: 15/07/2017 by Gravesvk267 (1 review written)

I called regarding a medical enquiry for my wife. Although the person with whom I spoke could not answer my question personally, he quickly spoke to a colleague, who was able to give me an answer. Good communication… Read Full Review

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