One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.7 / 5
71.9% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
? Ask our helpful community of experts about this product or company
One Call Car Insurance - www.onecalldirect.co.uk - Ask a question now

Media Gallery for One Call Car Insurance - www.onecalldirect.co.uk

One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Value for money car insurance cover”

Written on: 13/09/2014 by Jayden480 (1 review written)

I have now been insured with One Call for four years. The cost of insurance has been maintained at a very competitive rate throughout. The renewal notices have always been sent in the post well in advanced of the renewal dates. It has always been clearly explained what I need to do if I want to stay with One Call or leave. In my case I have always opted to stay, so the policy has always automatically renewed without any action having to be taken by myself. On the renewal dates the correct… Read Full Review

Report this review
★★★☆☆

“Long phone delays”

Written on: 13/09/2014 by valf1 (1 review written)

Once you actually get to speak to somebody - my lady was AA2, the service was very good and efficient. However, I tried to phone several times , waiting at least 20 mins each time before finally I got through. If I hadn't got the assurance that they would wave the fee for changing my car I would have gone elsewhere where I had been quoted cheaper insurance. Please sort your waiting times out or at least give customers an idea where they are in the queue!… Read Full Review

Report this review
★★★★☆

“Renewal”

Written on: 13/09/2014 by tidders (1 review written)

Rang One Call to renew my House & Contents Insurance ... a long wait to talk to someone but when I got through AA2 was more than helpful and dealt with me very quickly and efficiently. Would not hesitate to recommend… Read Full Review

Report this review
★★★★★

“driving with confidence”

Written on: 13/09/2014 by ken622 (1 review written)

I would like to thank AA2 for the service and information given to me via a phone call about renewing my car insurance.. Thank you Amy… Read Full Review

Report this review
★★★★★

“Renewal of policy”

Written on: 13/09/2014 by 469Byrne (1 review written)

Excellent, friendly service. Quote beat any other company I tried - all in all a great team well done… Read Full Review

Report this review
★★★★★

“Excellent Sales Person. Terrible phone line.”

Written on: 13/09/2014 by chambredog (1 review written)

I have only today purchased my policy so cannot yet comment about anything other than the sales team. They were very efficient and helpful despite terrible phone line. Reasonably priced and good product… Read Full Review

Report this review
★★★★★

“Car Insurance”

Written on: 13/09/2014 by crackers786 (1 review written)

Spoke to Staff member on the renewals team and they were absolutely fantastic. Got me the best quote and explained everything in detail. Very Quick and efficient. Very detailed in explaining the benefits of the insurance and most importantly honest. The advisor is a credit to One Call Insurance… Read Full Review

Report this review
★★★★★

“. Brilliant service. ”

Written on: 13/09/2014 by Kristenc155 (1 review written)

AA2 brilliant service. Professional and polite… Read Full Review

Report this review
★★★★☆

“quick response”

Written on: 13/09/2014 by soneram (1 review written)

I emailed late one night for my renewal details I had immediate reply and next morning my new policy was emailed to me no hassle was easy to download and renew great service yes I would recommend them to anyone looking for insurance… Read Full Review

Report this review
★★★★☆

“Good Service”

Written on: 13/09/2014 by Essencee87 (1 review written)

The girl on the service desk was excellent and very efficient. The quote was also very competitive. I would recommend them to others… Read Full Review

Report this review
★★★★☆

“Good customer service”

Written on: 13/09/2014 by JaidynO'Keefe (1 review written)

Spoke to AA2 about my renewal and was dealt with quickly and politely. I was offered an excellent renewal premium and I am very happy to stay with One Call for another year. The policy details were explained simply and easy to understand. Very satisfied… Read Full Review

Report this review
★★★★☆

“Price Match Renewal”

Written on: 13/09/2014 by Greyson259 (1 review written)

I've been with One Call for 5 years now and would thoroughly recommend them. I had a 3 year fixed quote policy and was about to start the 3rd year but decided to check whether they really do come out with the best possible price. They didn't and so I telephoned today and spoke to customer advisor KW9 and she matched what I had found on the web without loosing any of the benefits I've had over the past years. So now I can continue with them and will save myself from getting a load of new… Read Full Review

Report this review
★★★★☆

“Renewal Car Insurance”

Written on: 13/09/2014 by SelahGraves133 (1 review written)

Ref - KW9 Excellent service, very fast and efficient. The price was a competitive too which was the cheapest around which is especially good as usually insurance companies boost the price up after a year. So I no endless searching for new quotes. … Read Full Review

Report this review
★★★★★

“Renewal”

Written on: 13/09/2014

Pleasant staff who dealt with my renewal details very quickly. Job done I would have no hesitation in recommending OneCallDirect to friends and relations from my experiences with this company… Read Full Review

Report this review
★★★★★

“Home and Contents.”

Written on: 13/09/2014 by Mitchell232 (1 review written)

Nice company to use, Phone is answered fairly quickly, staff are very nice and can answer any questions, setting up Home and Contents Insurance is easily achieved, Have used the company before and their price's are very keen… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 12/09/2014

I spoke to an adviser. He dealt with my renewal very efficiently and quick. A lovely friendly service thankyou… Read Full Review

Report this review
★★★★☆

“Recommended Company”

Written on: 12/09/2014 by Philafghan1878 (1 review written)

Very happy with the way One Call conducted their business and my customer adviser, was very helpful… Read Full Review

Report this review
★★★★★

“very good indeed.”

Written on: 12/09/2014 by binny1942 (1 review written)

i did a search on line and onecall came up with the best price and the best deal, especially when i compared the benefits, i spoke with some one called called charmaine, who helped me a great deal, especially as i was having difficulty with my bank,ie Santander, who for some unknown reason would not process my payment to you. they did inthe end, with the help of charmaine and i am pleased to say everything was satisfactory. i look forward to being insured via your office, many thanks, brian… Read Full Review

Report this review
★★★★☆

“Very easy service”

Written on: 12/09/2014 by GiovanniBallard (1 review written)

I found this to be a very simple service to use with simple language and clearly explained terms etc.both operatives I spoke to but particularly KW9 were very friendly and helpful and explained everything clearly. I had rung off the first time as I hadn't appreciated that the silence was whilst my quote was being checked. when I called back this had already been added to my notes and the second operative KW9 explained what had happened and made sure we avoided it a second time. this slight… Read Full Review

Report this review
★☆☆☆☆

“Do not use - a disgusting company”

Written on: 12/09/2014 by Clayz173 (1 review written)

After realizing that the advertised 'free breakdown cover' was in fact very expensive I cancelled the policy within minutes of applying on line. This policy was for an elderly friend and as the company would not accept my cancelling the policy I cancelled the credit card payment. My friend called several times to cancel the policy but was told she still had to pay an admin fee. My friend finally paid the admin fee as she was so frightened after receiving threatening letters from the baliffs… Read Full Review

By Onecall-Insurance

Written on: 18/09/2014

Hi Clayz173 - We are sorry to hear that you felt the Breakdown cover was not quite right for your friend. Unfortunately where policies are taken out there is required administration whether it is live or cancelled so unfortunately a charge is generated. If you or your friend would like to discuss the further, you can get in touch via our existing customer section on our website. Thank you ~ One Call Insurance.

Reply to this comment
Report this review
overview