One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
71.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Excellent customer service”

Written on: 22/08/2014 by Babycham246 (1 review written)

Second year running now I've used your company & hopefully won't see a need to change now. I renewed my policy today with (KW9) & recieved very informative information & advice, she explained everything fully to me & when I got to something that needed more in depth explanation then this she did happily, in clear concise English....very happy with all your services & pricing & will be using you again in future. .....many thanks… Read Full Review

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★★★★★

“one call first usage”

Written on: 22/08/2014 by paul0010 (1 review written)

like to say that the advisor was a really good contact to make within your firm. I had a little trouble getting through the system as the phone numbers weren't working properly leaving me anxious as I had paid and couldn't make contact. She soon sorted out my fears with his "happy and willing to do everything" attitude… Read Full Review

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★★★★☆

“Done and dusted”

Written on: 22/08/2014 by Myersno160 (1 review written)

Agent KW9 was very helpful when renewing my car insurance over the phone. She re-quoted based on some changes in my situation and managaed to reduce my renewal price slightly. Although I wasn't happy with how much my insurance cost, I was very happy with the customer service. Knowledgeable, clear, quick and efficient. Would recommend… Read Full Review

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★★★★☆

“good service and polite nice to hear English spoken”

Written on: 22/08/2014 by Gonzales89 (1 review written)

good service and polite nice to hear English spoken… Read Full Review

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★★★★★

“I needed explanation of procedure after my car written...”

Written on: 22/08/2014 by Rodolfou478 (1 review written)

I needed explanation of procedure after my car written off which I bought back. Totally satisfied and renewal done within minutes. Thank You… Read Full Review

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★★★★☆

“Great”

Written on: 22/08/2014 by Clarke113 (1 review written)

Loved being able to print out straight away at my own convenience. Much more up to date way to renew and stay on top of my paperwork. This is a great product… Read Full Review

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★☆☆☆☆

“Really disappointing stay well away from this company”

Written on: 21/08/2014 by terryryan (2 reviews written)

When things go wrong - its impossible to get it resolved. This company can cause major issues for you and you will waste hours trying to sort things out - end even though you try your best. While they are quick to renew etc etc, the problem comes in when you cancel the insurance due to moving. I was moving house and countries I asked to cancel my insurance - I was told a letter would be emailed shortly, I asked for this letter to be email as we were moving the next day. One arrived stating… Read Full Review

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★★★★☆

“DD6 very helpful”

Written on: 21/08/2014 by 198Proctor (1 review written)

DD6 was very pleasant and helpful only critasism I was placed on hold for a very long time!!!… Read Full Review

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★★★★☆

“AA2”

Written on: 21/08/2014 by Sutton177 (1 review written)

Was very impressed on how quick it was to renew my policy. I had received a letter, email and text to say the insurance group was unable to collect my renewal payment. This was very handy as I thought I was automatically covered. Rung to say what had happened and it was so easy from then on. I had changed the card from which last year's premium was taken. Many thanks for your help and quickness on sending through my policy documents to my email for me to retrieve… Read Full Review

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★★★★★

“easy and efficient”

Written on: 21/08/2014

Very impressed with product knowledge, courtesy and care of the young lady handling my call… Read Full Review

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★★★★☆

“A very good service, again. No complaints, thanks very...”

Written on: 21/08/2014 by Teaselsmum (1 review written)

A very good service, again. No complaints, thanks very much… Read Full Review

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★★★★★

“Prior to my call i thought gone were the days when...”

Written on: 21/08/2014 by kanosike (1 review written)

Prior to my call i thought gone were the days when efficient, resonable and professional customer service take calls. Speaking with ep2 today made me change my concept and perception about that. EP2 was very helpful, patient and professional with the way she dealth with my querries and at the end of the call, i was very please one call car insurance. I would therefore have no hesitation in recommending you guys to friends and families… Read Full Review

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★★★★☆

“Quick & Efficient”

Written on: 21/08/2014 by BriantheVet (1 review written)

Quote was cheapest. All documents arrived very swiftly… Read Full Review

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★★★★☆

“Customer service”

Written on: 21/08/2014 by NathalieRalston (1 review written)

Called Dawn today re my renewal quote. I found Dawn to be very helpful and polite. I was refreshing to talk with someone in an insurance company with the time and disposition to deal with my questions fully. Thanks Dawn… Read Full Review

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★★★★☆

“Renewed my policy ”

Written on: 21/08/2014 by Byrdvb499 (1 review written)

AA2 renewed my policy. Quick at answering the phone polite and clearly spoken. First number I got through the post wasn't available and had to redial to another number, but no issues. I don't like car insurance as it's so expensive but when tried to get quotes elsewhere but was easier and convenient to renew for a second year running. I am covered for everything I need including 90 days in Europe… Read Full Review

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★★★★★

“Great servce...great communication. .”

Written on: 21/08/2014 by Carley417 (1 review written)

Ep2....thanks very much. ...and your colleague who phoned me back. ..awesome service… Read Full Review

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★★★★★

“Good service delivered”

Written on: 21/08/2014 by Lizethj486 (1 review written)

Have renewed my insurance with One Call again this year. When I had to make a claim KW9 was so helpful and friendly that I felt very well looked after and valued as a customer.Felt I was speaking to a proper person than somebody reading from a script… Read Full Review

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★★★★★

“New Car Insurance Policy”

Written on: 21/08/2014

From the very start(SM5) was very polite and helpful through out. Would recommend to family and friends. I will also be getting in touch to insure our two cars. … Read Full Review

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★★★★☆

“first class”

Written on: 21/08/2014 by 286Noonan (1 review written)

great service from ER2 thank you… Read Full Review

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★★★★★

“Good value good service good savings”

Written on: 21/08/2014 by vvWeeks197 (1 review written)

Really pleased with my quote for motor insurance for the next year, it all has everything I need for piece of mind. I would highly recommend the service to family and friends… Read Full Review

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