One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
18047
85.0% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★☆

“change of vehicle”

Written on: 21/02/2017 by jonjd (1 review written)

used the computer chat line with nice lady bh 1 who was very helpful on all aspects of the change of vehicle to my policy. Not being a computer expert she was helpful and polite at every stage - very well done… Read Full Review

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★★★★☆

“fast response and very helpful ”

Written on: 21/02/2017 by danielle31n (1 review written)

used the online chat service today to make some changes to my policy. It was very fast and a nice change to waiting on hold for ages like other companies. Agent was extremely helpful and polite and my query was sorted in no time. I thought the administration charge was quite steep but that is my only negative. my new papers came through almost immediately via email which was brilliant… Read Full Review

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★★★★★

“change of car details”

Written on: 21/02/2017 by AubreeCasey (1 review written)

a easy way of changing my details with the operator being very helpfull… Read Full Review

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★★★★☆

“Very Good Insurance Company”

Written on: 21/02/2017 by karis1990 (1 review written)

Will be taking my new insurance out with One call, very cheap and covers everything I need. Very helpful on the online chat. Thanks … Read Full Review

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★★★★★

“Great car insurance services”

Written on: 21/02/2017 by Gustafson442 (1 review written)

I had a problem with uploading my documents and when I contacted the insurance company I got a fantastic help. Thank you so much for your efforts… Read Full Review

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★★★★★

“Great Service”

Written on: 21/02/2017 by tonymc1954 (1 review written)

Great service to transfer my policy easily and quickly , thank you both… Read Full Review

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★★★★☆

“Efficient service provision”

Written on: 21/02/2017 by Stephanie262 (1 review written)

Contacted the online chat to resolve an issue. Problem sorted immediately. Both courteous and effective. Would use again… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 20/02/2017

She answered my call. She was very polite and clearly answered all of my questions. It was easy to swap over car insurance from my old car to my new car. I had to pay a little extra, so was transferred to a secure line to make payment. So I felt it was safe making the transaction. Great prices and great service. Thanks … Read Full Review

Liamboothy's Comment

Written on: 21/02/2017

Outstanding customer service. She was polite and had me, the customer, as her priority. She managed to find a deal that worked for both of us and for this, I thank one call!

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Monikazeid1's Comment

Written on: 21/02/2017

They are really great

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★★★★☆

“car insurance renewal”

Written on: 20/02/2017 by kiTobin193 (1 review written)

Staff helpful good to be able to talk to someone, pricing good, and happy to use this company. Easy to use and you can phone and talk to staff… Read Full Review

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★★★★☆

“Excellent help and ease of use”

Written on: 20/02/2017 by 153Shoemaker (1 review written)

The representative that dealt with my enquiry did an amazing job. Very good it was a pleasure to have been in contact with her… Read Full Review

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★★★★★

“Agent was extremely polite and knowledgeable answered...”

Written on: 20/02/2017 by Woodward407 (1 review written)

Agent was extremely polite and knowledgeable answered my questions with efficiency… Read Full Review

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★★★★★

“Advisor was very helpful and couldn't do enought to...”

Written on: 20/02/2017 by LoreleiLacroix246 (1 review written)

Advisor was very helpful and couldn't do enought to help me,thanks for your execllent service… Read Full Review

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★★★★★

“Saving an Old Lady ”

Written on: 20/02/2017 by JudyAnn6 (1 review written)

My driving liecence was not registered properly I rang got all the help I needed because I am ill and not thinking clearly your team were amazing now I'm insured and legal thanks for all your help … Read Full Review

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★★★★☆

“Renew insurance”

Written on: 20/02/2017 by Light085 (1 review written)

The service was very helpful and easy to follow. I was a little disappointed about the cancellation charge so I just changed my car over and the advisor was very good … Read Full Review

Monikazeid1's Response to Light085's Review

Written on: 21/02/2017

The charges are in every single insurance at the moment

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★★★★★

“Easy Change of car insurance”

Written on: 20/02/2017 by Macdonar (1 review written)

I needed to change over my car insurance and my initial phone call put me 17th in the cue but I was advised to try the chat site. This I did and would recommend it to everyone as the Agent dealt with my enquiry quickly and efficiently. It was an excellent customer experience… Read Full Review

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★★★★★

“great online chat ”

Written on: 20/02/2017 by albert74 (1 review written)

live chat to change my direct debt and it did not take long to get my issue resolved thanks for help saved me a lot of time… Read Full Review

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★★★★★

“Changing Registration details between one car and the...”

Written on: 20/02/2017

The two vehicle needed to have their registration numbers swapped over and new Insurance Certificates sent through via e-mail for both vehicles, which the operator dealt with very clearly. The two revised Insuance Certificates came while I was still on the phone… Read Full Review

Tonymc1954's Comment

Written on: 21/02/2017

Excellent service by the staff , very quick and easy changeover , thank you

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★★★★★

“Excellent thorough service”

Written on: 20/02/2017 by Drew243 (1 review written)

Agent was knowledgeable and helpful. A good straightforward service. Thank you… Read Full Review

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★★★★★

“Very helpful and friendly thanks ”

Written on: 20/02/2017 by Kilgore405 (1 review written)

Thank you great service from the agent today… Read Full Review

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★★★★★

“No problemo to change vehicle”

Written on: 20/02/2017 by Brown79 (1 review written)

Great service by the young lady, nothing was a problem my change of vehicle was sorted in no time also no extra charge except admin .would use again great service well chuffed… Read Full Review

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