One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.8 / 5
8154
75.8% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Renewal”

Written on: 14/05/2015

Really pleased with the online renewal that Scott Rollins assisted me with today...now happy with price and the professional way it was dealt with...well done one call you,ve got me for another year… Read Full Review

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★★★★★

“Change of motor vehicle”

Written on: 14/05/2015 by Jessicaa48 (1 review written)

I have just finished a call with the agent. I found her very pleasant to talk to, and extremely efficient in the changing of my motor vehicle. I have been insured with One Call for some years now and have always been very satisfied with the service… Read Full Review

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★★★★☆

“Good efficient service”

Written on: 13/05/2015 by johngonewrong (1 review written)

First time I have used live chat. Spoke to agent BM1 to change my cover over to a new vehicle, handled very smoothly . Thank you… Read Full Review

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★★★★★

“Great Car Insurance”

Written on: 13/05/2015

Friendly, helpful guy (RD7) - clearly explained exactly what was and wasn't included in the policy and what additional services I could also purchase and their cost. Good value for money - very pleased… Read Full Review

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★★★★★

“Great Service from One Call”

Written on: 13/05/2015 by jamesprouten (1 review written)

I used the online chat service today to arrange for a change of vehicle with One call. I spoke to a lady who was exceptionally helpful and I could arrange everything using the online chat which is very convenient and much better than being on the phone. I was very surprised to see this option available and work so well. Will definitely be using one call again. … Read Full Review

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★★★★☆

“renewal of car insurance”

Written on: 13/05/2015

The renewal quote I recieved was the same as last year which I was happy to accept however on checking other companies I could find a cheaper quote. I rang One Call and the call handler was very helpful, she checked and explained that they couldnt reduce the quote but could offer me cheaper excess which I was happy to accept. the only issue I have is with the £30 booking fee which I find a little steep especially as I have been with One Call for the last few years, I think this could be… Read Full Review

Soulto76's Comment

Written on: 14/05/2015

I was looked after by (SP5) Advisor who has been so sweet and helpful throughout the whole process of my policy purchase/car insurance due to kick by tomorrow. Ref:8516779........The policy is also relatively cheaper than those i visited earlier on as I been looking for more than months to get better quote....onecall made it today so i m pleased.

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★★★★☆

“policy”

Written on: 13/05/2015

elexcellent service responded quickly to my questions… Read Full Review

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★★★★★

“Car insurance renewal”

Written on: 13/05/2015 by EliannaSmith139 (1 review written)

My second year for good cover and on renewal discussion, the staff were most helpful and two issues sorted. Highly recommended (EF2)… Read Full Review

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★★★★☆

“Value for money”

Written on: 13/05/2015 by lasky100 (1 review written)

Very happy with One Call. They're friendly and professional to deal with and importantly represent good value for money. I have just renewed with them… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/05/2015 by Manxfalcon (1 review written)

I spoke to an adviser (KW/9) about a problem with renewal of my car insurance. She was very polite and gathered the information she required to complete the task very efficiently. I would recommend the company as a good one stop way of insuring your car… Read Full Review

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★☆☆☆☆

“Complete rip-off merchants!”

Written on: 13/05/2015 by Hardingbl1963 (1 review written)

Would NEVER deal with this company again - with six weeks left to run on my policy they wanted £83 for change of vehicle (to a similar rated vehicle)when the annual premium was just £220. I have cancelled and re-insured with a different company. Phoning them takes ages and the operators are surly & ill-informed… Read Full Review

By Onecall-Insurance

Written on: 14/05/2015

Hi Hardingbl1963, we're sorry to hear you're unhappy with the service you have received. If you'd like us to look into this further please head to our existing customer section and chat with an adviser live. thanks - one call insurance

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★★★☆☆

“Certificate unreadable”

Written on: 13/05/2015 by NoemiHenderson (1 review written)

Insurance certificate document sent via email was unreadable printer couldnt make head or tail of it, requested another clearer version so I could copy it, she sent me exactly the same unreadable one back, lets hope I never have to produce it to the law… Read Full Review

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★★★★☆

“Fast and pleasant renewal”

Written on: 12/05/2015 by Walsh486 (1 review written)

MY2. Ringing to renew my policy was fast and pleasant. Docs all arrived the same day thanks… Read Full Review

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★★★★★

“Renewal ”

Written on: 12/05/2015 by robbomcc66 (1 review written)

Very happy with service provided by ONECALL and (KW9) All very quick and easy documents arrived fast by email.renewing insurance can be stressful but was talked through every step of renewal so can recommend… Read Full Review

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★★★★★

“Renewal”

Written on: 12/05/2015 by helen75 (1 review written)

Called One Call as my policy with them is due for renewal. Call handler was very helpful, he re-quoted my policy with a lower excess to compete with other quotations I had.Renewal process quick only slight negative was having to call and re-request my policy documents as I did not receive them in the stated 72 hours. However on re-request were sent to me via email within minutes. Thank you… Read Full Review

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★★★☆☆

“My difficult insurance”

Written on: 12/05/2015 by Evansjb410 (1 review written)

Found it difficult to use internet to send NCB and Drivers License. Had to resort to postal service. Telephone connection O.K… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 12/05/2015 by 13perth (1 review written)

took out insurance with one call insurance sent no claims and license, 2 weeks later they stole money from account stating there was a claim , (rubbish) told them to cancel , got my insurance from my original company. They retained my credit card details and last 3 numbers which is illegal,and stole money from my account. one call insurance costomer service is a joke they cant deal with complaints , so they just put the phone down, one call insurance should be kicked of insurance websites,Do… Read Full Review

By Onecall-Insurance

Written on: 14/05/2015

Hi 13perth, if you'd like us to investigate this please head to our social media site and message us directly so we can look into your account. thanks - one call insurance

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★★★★★

“Excellent Service”

Written on: 12/05/2015 by jen_mc (1 review written)

Great customer service. Will recommend you to all of my Family / Friends. Thank you!… Read Full Review

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★★★★★

“Efficient service”

Written on: 12/05/2015 by Gracelyn12 (1 review written)

Personnel very professional, esp KW9! The telephone manner was encouraging and not forceful. Very helpful with changing details on the policy. There appears a wider choice of insurance companies to choose from in comparison to other brokers. Great service!… Read Full Review

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★★★★★

“Buying car insurance”

Written on: 11/05/2015 by Yummymummyto3beauts (1 review written)

I spoke with sp5 on the phone and she was great couldn't ask for a better service , she went through everything clearly so I could understand… Read Full Review

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