One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.8 / 5
7857
75.2% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
? Ask our helpful community of experts about this product or company
One Call Car Insurance - www.onecalldirect.co.uk - Ask a question now

Media Gallery for One Call Car Insurance - www.onecalldirect.co.uk

One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“fantastic ,brilliant, great value”

Written on: 07/04/2015 by DominiqueMoran1993 (1 review written)

I found the service to be friendly ,cheerful,honest and helpful… Read Full Review

Report this review
★☆☆☆☆

“robbed my money”

Written on: 07/04/2015 by charlie92 (1 review written)

they stole money out of my account although iam not a customer and no one had used my card still waiting for my money back [£319-03 ]after a week they seemed to know what I was talking about makes me wonder how many other people they have robbed who may have not noticed… Read Full Review

By Onecall-Insurance

Written on: 17/04/2015

Hi Charlie - if this has not been resolve please head to our existing customer section on our website to live chat with an adviser - Thanks.

Reply to this comment
Report this review
★☆☆☆☆

“Absolutely disgusting company . Day light robbery...”

Written on: 07/04/2015 by GIGI020 (1 review written)

Absolutely disgusting the way this company treating us . Tried to cancel the policy and charged us over 1000 pounds stating that we took extras out which is an absolute lie. Charged us 10 pounds to get copy of the phone recording when we allegedly stated that we want extras. Surprise surprise after 2 months no cd arrived just threatening letters and more charges . Contacting financial ombudsman immediately… Read Full Review

By Onecall-Insurance

Written on: 17/04/2015

Hi GIGI020 - head to our existing customer section on the website to speak with an advisor on online chat - who will be able to look into this for you - Thanks.

Reply to this comment
Report this review
★★★★☆

“Saved me money on my renewal”

Written on: 07/04/2015 by simonj226 (1 review written)

A simple search on the comparison sites revealed OneCall as an option to consider and when I then got a prompt call from their Sales Advisor (Username SP5) and she was very friendly and helpful, looked at a few options I requested before I made the decision to switch my insurance to OneCall. They saved me money on my renewal too!… Read Full Review

Report this review
★★★★★

“username JC1 Justin Carnell”

Written on: 07/04/2015 by barbaraagb (1 review written)

Really good service. All my questions was answered and this was one of the only customer service people that were actually nice. Thanks… Read Full Review

Report this review
★★★★☆

“happy so far”

Written on: 07/04/2015 by IzabelleMcNamara (1 review written)

only took out my insurance today, cheapest quote I found including breakdown, everything was explained to me by AH6 and she even got my excess cheaper for me without my monthly instalments going up! im happy so far apart from the website is a little dodgy I entered my details but not everything I had entered was showing on there system like my telephone nunber and email adress. Also you dont have the option to change the breakdown cover you have to phone and speak to someone would be better if… Read Full Review

Report this review
★★★★★

“One Calls the Best.”

Written on: 06/04/2015 by cheesy66pasta (1 review written)

Best Insurance company I have been with, my premiums go down each year… Read Full Review

Report this review
★★★★★

“Very good service”

Written on: 06/04/2015 by Isabella489 (1 review written)

N57 was very patient in explaining my policy to me and courteous you are a credit to your company. I would certainly refer this service to family and friends. Thank you… Read Full Review

Report this review
★★☆☆☆

“Wrong Paperwork sent by Insurance Company”

Written on: 04/04/2015 by ROBINHOOD25 (1 review written)

Why sent me a schedule with a total price of £207.19 then take ££287.19 from my bank. Why send me a letter offering to get £10.00 off my renewal quote when you cannot get the first quote right. Why send me a Pin number 69907 that will not work to allow my into my account… Read Full Review

Report this review
★★★★★

“Great live chat”

Written on: 04/04/2015 by 286Medeiros (1 review written)

Straight forward enquiry sorted without fault,perfect customer service,thanks to GM1,your perfect would recommend to everyone… Read Full Review

Report this review
★☆☆☆☆

“Not even to my worst enemy ”

Written on: 04/04/2015 by Mattien115 (1 review written)

Just awful.yiu ask to cancel your renewal and then they take a loan out without your concent for £ 3541.44. Forget doing a claim. You need to take 4 weeks off work just to get to speak to someone that can actually do a proper job. If saddam Hussain owned an insurance company this would be it.be aware… Read Full Review

Report this review
★★☆☆☆

“very poor breakdown”

Written on: 04/04/2015

my husband had the misfortune to break down on a exceptionally cold evening, he has just finished treatment for cancer, after 3 hours wait they still had not arrived, so he got a cab and came home, he went back the next day and waited about 2 hours for recovery, eventually he was recovered to a garage, we dealt with the commercial legal as they are the recovery agents, who apologised and refunded the premium, which was acceptable, however we now have a mobile phone bill for £30.00 for all… Read Full Review

Report this review
★★★★☆

“very happy with LH7”

Written on: 04/04/2015 by JoselynFigueroa (1 review written)

Was very happy with the way LH7 delt with the problem I hadand his ability to deal with my problem… Read Full Review

Report this review
★★★★★

“One call did it all.”

Written on: 03/04/2015 by Rihard (1 review written)

Very courteous service from MC7 everything explained in detail and price was slightly negotiable could not refuse the deal looking forward to a second year of carefree motoring .One Call Did it All. … Read Full Review

Report this review
★★★★★

“Query on car changed on Policy Document & travel abroad”

Written on: 03/04/2015 by TJSwallow (1 review written)

using the chat line was extremely easy and very helpful on both the Insurance query and driving abroad. I got answers to both quickly and efficiently and received an email with copy of the Insurance Certificate within 10mins. of the query. There was nothing that I didn't like about the service and it was easier doing a chat line than waiting in a phone queue… Read Full Review

Report this review
★★★★★

“Very happy today”

Written on: 03/04/2015 by hockwood (1 review written)

We got our renewal for the car insurance this week, and it was £50 a month. So we decided to compare different companies for a quote. In a few minutes we found One call Insurance, it matched our cover and was £30.00 a month cheaper. Brilliant. So called them and got everything explained, sorted and set up in a short length of time. CL1 was really helpful, he answered all our questions and went through the whole procedure with us and made sure we were completely satisfied with everything. We… Read Full Review

Report this review
★★★★★

“good experince”

Written on: 03/04/2015 by Bryantpf1976 (1 review written)

staff on the phone were very paitont with me as i was unsure of what i was letting myself in for a great conversation berween myself and staff.I wwould reconmend to family and friends… Read Full Review

Report this review
★★★★★

“Excellent ervice”

Written on: 03/04/2015 by 491Kirk (1 review written)

On 24th March,2015 my parked and unattended vehicle was hit the following day I receive a curtesy car and my cat was removed to the Garage and subsequently deemed to be uneconomical to repair.one the 1st Apil I received my insurances very fair offer,which I accepted. From the date of the accident until. Settlement of my claim only took 7 days. All of the staff were friendly and helpful and I cannot recommend One Call Insuance highly enough. Thanks to everyone for the efficient and prompt manner… Read Full Review

Report this review
★★★★☆

“great Customer Service”

Written on: 02/04/2015 by slcook10 (1 review written)

I have just taken a policy out with One Call I found them good value for money there staff are very helpful and professional . I did most of my queries on the web chat and everything was explained fully what I didn't understand as I found some of the policy wording confusing. I think having such great staff like the lady that dealt with me is an asset and a great marketing tool to your company. I will definitely recommend to other people… Read Full Review

Report this review
★★★★★

“customer service ”

Written on: 02/04/2015 by woofand (1 review written)

I have just updated my insurance and it was very quick and easy The young lady WAS VERY HELPFUL… Read Full Review

Report this review
overview