One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554 012
★★★★☆
4.1 / 5
14731
83.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Still the Best”

Written on: 24/08/2016 by Douglas198 (1 review written)

Prices for insurance are constantly going up, I find it frustrating, that having not had a claim for over 45 years drivers like me are subsidising the drivers that do make claims. That said I still find One Call the best, the sales team are always friendly and helpful, and can usually come up with the best solution to suit my needs. I am usually inundated with quotes at this time of year, i can only hope that One Call can continue to compete for my future needs. Thank you One Call… Read Full Review

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★★★★☆

“One call did it”

Written on: 24/08/2016 by JeremiahBlackwell (1 review written)

The wait to speak to someone was not to long, and the person i spoke to was very helpful and polite.It didn't take long to change my insurance from one car to another. Very pleased with verything… Read Full Review

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★★★★★

“Good service”

Written on: 24/08/2016 by TurnerBuchanan153 (1 review written)

I find the staff pleasant and helpful and that you are avalible 24 hours.Also your prices are very competitive… Read Full Review

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★★★★★

“insurance renewal”

Written on: 24/08/2016 by gyHoover215 (1 review written)

I received very good service from the person I spoke to. Very quick and efficient… Read Full Review

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★★★★★

“Changing vehicle insurance”

Written on: 24/08/2016 by CalebTucker1980 (1 review written)

Superb service, all questions answered and no hassle what so ever. Would recommend to friends and family as One Call to be the best out there, oh and the cheapest. Many Thanks… Read Full Review

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★★★★★

“helpful staff”

Written on: 24/08/2016 by May457 (1 review written)

I had lost my documents on an old computer ,went on about 5 mins ago and she was very helpful and really quick ,cant fault this company or its staff… Read Full Review

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★★★★★

“Change to policy”

Written on: 24/08/2016 by ckConley432 (1 review written)

Very quick, simple to do over the phone and satisfied with the outcome… Read Full Review

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★★★★☆

“EXPLANATION WAS FINE. After the call I had to listen...”

Written on: 23/08/2016 by 276Pennington (1 review written)

EXPLANATION WAS FINE. After the call I had to listen to lengthy story half of which was about direct debits when I always pay annually...boring… Read Full Review

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★★★★★

“Having a bad day! and then....”

Written on: 23/08/2016 by Wells500 (1 review written)

Picture this, bad day in office, hot, tired and grumpy! to add to this I break down on the way home, well at least my car did (but it was a close run thing!) Didn't have any insurance details on me, no phone numbers, my mobile was running low on battery, 2 mile walk home, scoured my drawers for policy details, still nothing! Then things started to look up, quick search online, found your details, selected live chat and within 5 minutes all was good with the world, except for the car! Calling… Read Full Review

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★☆☆☆☆

“Money Grabbing”

Written on: 23/08/2016 by jameswalkden (1 review written)

If I could give no stars I would have. The only reason I`m writing this review is to whinge. The only saving grace to what should have been a painless and stress free telephone call was the politeness of the operator. I merely called to change my registration plate details on my ONLINE ONLY policy, note the emphasise to ONLINE ONLY. That means no paperwork, no letter writng, no postage charge no nothing. The operator had pressed the few key board keys nesessary before the end of the… Read Full Review

By Onecall-Insurance

Written on: 24/08/2016

Hello,

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

I do apologise you are unhappy with the charge for making this change but as per our terms of business agreement we do explain all amendments to your insurance policy will result in an administration fee of up to £39.00

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★★★☆☆

“Not so obvious and unimpressed”

Written on: 23/08/2016 by JakaylaMcKee (1 review written)

The agent decided to argue how much I paid for a b/down call out, I think I know what I was charged. Overuse of word obviously and bad attitude until she knew she could make a sale. Overall very disappointed. Customer service leaving a lot to be desired. If you hadn't have been cheaper I wouldn't have renewed… Read Full Review

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★★★★★

“Good policy very helpful representative.didn't have to...”

Written on: 23/08/2016 by damarlill (1 review written)

Good policy very helpful representative.didn't have to wait too long on phone. Was told to mention SM4… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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★★★★★

“Really great service”

Written on: 23/08/2016 by sweetiepie1 (1 review written)

I called yesterday regarding my car insurance quote and have to say that the lady wasn't very helpful. Today, the lady I spoke to was helpful and very efficient. She managed to reduce my premium and explained everything fully to me. Any questions I asked she answered in plain English. Al in all a happy experience. Thank you… Read Full Review

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★★★★☆

“Renewal Car Notice”

Written on: 23/08/2016 by Loopylindy (1 review written)

I have just renewed my car insurance policy over the phone, the member of staff was very courteous, helpful, and efficient at her job, explaining everything I needed to know and understand, I was then transferred to the secure payment section where I received the same treatment. I would definitely recommend One Call Issuance to anyone… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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★★★★★

“Excellent customer service!”

Written on: 23/08/2016 by Megan1983 (1 review written)

Excellent renewal service. They managed to reduce my premium by contacting the underwriters to clarify my imminent change of living arrangements with my partner. Would recommend to family and friends and it's so nice to have a UK call centre. Thank you One Call for all your help!… Read Full Review

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★★★★☆

“easy and quick”

Written on: 23/08/2016

Just renewed my car insurance and found the procedure easy and quick to complete. SM4 went through all details to double check all correct. Only problem was he spoke a little too quickly… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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★★★★★

“My Aygo Car Insurance”

Written on: 23/08/2016 by jsmac (1 review written)

Good service, SM4 very helpful, policy renewed without too much hassle… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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★★★★★

“Excellent help and service. Resolved issues easily....”

Written on: 23/08/2016 by Haidenm1965 (1 review written)

Excellent help and service. Resolved issues easily. Pleasant manner and very polite… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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★★★★★

“Quick and efficient”

Written on: 23/08/2016 by vbJordan117 (1 review written)

C listened and responded to my requirements. The service was prompt and as pleasant as possible… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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★★★★★

“Customer service”

Written on: 23/08/2016 by KamronFanning (1 review written)

I recently contacted One Call regarding vehicle insurance amendment. Quickly answered the call, able to speak to someone in person and the query was dealt with quickly, friendly and efficiently… Read Full Review

By Onecall-Insurance

Written on: 23/08/2016

Hi
Thank you for your feedback we do appreciate this.
Kind Regards
Regan

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