One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.2 / 5
18903
85.3% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

Media Gallery for One Call Car Insurance - www.onecalldirect.co.uk

One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★☆

“Insurance renewal ”

Written on: 21/04/2017 by HadassahMcKenzie (1 review written)

Dealing with sn8 who demonstrated great customer service and delt with the renewal process efficiently. She didn't mind repeating information and really great to deal with. Thank you for your assistance today… Read Full Review

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★★★★★

“Change of car mid policy”

Written on: 21/04/2017 by Ukencraft (1 review written)

Excellent customer service from Rb9 young man was helpful and happy easy to speak too making my experience a pleasant one and happily no difference to my policy… Read Full Review

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★★★★★

“5 years with One Call”

Written on: 21/04/2017 by EthenFoster440 (1 review written)

I have been with One Call car insurance for the last 5years. There customer service has been excellent either by phone or by the chat lines , there staff are very friendly and cannot do enough to help you,they deffinantly go the extra mile and would recommend them to anyone… Read Full Review

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★☆☆☆☆

“one chnage to resolve then I moved”

Written on: 21/04/2017 by Deragtar (2 reviews written)

My wifes renewal for car insurance arrived yesterday and as it was 14% higher than last year I called to ask why. I was offered a slight resuction but did mention I was not enamered and would look elsewhere On a like for like basis LV provided cover over £100 cheaper. 1 call demands a telephone call to cancel at renewal-- talk about every trick in the book to change my mind but I told them --I gave you a chance this morning and I have arranged cover elsewhere the representative resorted to 'I… Read Full Review

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★★★☆☆

“CLAIM”

Written on: 21/04/2017 by Unhappy42 (1 review written)

After a man came over into my lane on a roundabout leaving me with nowhere to go and bumping into me I phoned my insurance company, One Call. It was not my fault but they phoned this man up who disputed liability, havent a clue what he said but my insurance company told me that as there were no witnesses I would most likely have to take joint liabilty. I spoke to 2 people on the phone, RP3 and LB9F, not sure which reference is for who. I can say the woman who spoke to me was very helpful and… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 21/04/2017 by EmmaJane17 (1 review written)

This is my second year now with One Call. I called to make a few changes to my policy the lady that took my call was fantastic, she came back with a even cheaper price for me. Great customer service… Read Full Review

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★★★★☆

“Efficient and helpful”

Written on: 21/04/2017 by JRS47 (1 review written)

Renewed my insurance for a 2nd year & was great to discover they could price match with any cheaper quotes. The lady I spoke to was very efficient and dealt with my renewal quickly and easily. My only quibble was that I received a text saying I could get a further £10 reduction should I renew with them but was then informed this would apply to next years quote. This wasn't made clear in the text message & not sure I'll remember for next year! Confusing message but otherwise happy with the… Read Full Review

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★★★★☆

“2nd car quote”

Written on: 21/04/2017 by Ciarak1968 (1 review written)

Had the pleasure of talking to a lovely lady today, user name ke5, she helped me get a great quote on a 2nd car and really explained everything clearly. She was very pleasant throughout the whole conversation and continuously explained what she was doing and what was still needed. I couldn't be happier with the service I received… Read Full Review

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★★★★★

“Very helpful guy. ”

Written on: 21/04/2017 by TrevonKenny95 (1 review written)

Short and sweet insured in Five minutes really helpful guy. Mr ik7 thanks… Read Full Review

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★★★★★

“Simple, Fast & Reliable.”

Written on: 21/04/2017 by knLloyd334 (1 review written)

I liked the idea that you were told that you were busy and where you were in the call queue. Because the service is quick, it cuts down the waiting time on the phone… Read Full Review

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★★★★☆

“claim”

Written on: 21/04/2017 by Duganet312 (1 review written)

Recently had no fault accident in which other car did not stop One call staff very helpful and patient Had to buy another car as other one written off Staff made change of insurance and costs clear All staff helpful and patient and explained things well and clearly thank you to all who assisted me… Read Full Review

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★★★★★

“Excellent service..”

Written on: 21/04/2017 by luWade180 (1 review written)

I dealt with agent MK4..after my accident (which wasn't my fault)..He was magnificent,from start to finish… Read Full Review

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★★★★☆

“Needed help downloading my policy”

Written on: 21/04/2017 by GinaCarpenter (1 review written)

Rang for help downloading my policy, had my policy within a few minutes, and given extra help with useful numbers for me to contact. Nice easy service so far. many thanks… Read Full Review

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★★★★☆

“Customer care ”

Written on: 21/04/2017 by Abagaily13 (1 review written)

I called in to get my policy information, I was answered by an agent. She was very helpful with all the questions I had and found her to be very polite. Good customer service… Read Full Review

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★★★★★

“Very polite and helpful, agent did everything she...”

Written on: 21/04/2017 by Jimenak1991 (1 review written)

Very polite and helpful, agent did everything she could to help me. I'd rung about a refund and she resolved the problem straight away. We also had a laugh and it was good to speak with someone that I could understand and who understood me. Excellent customer service… Read Full Review

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★★☆☆☆

“Not understanding a problem or offering any help ”

Written on: 21/04/2017 by JovanyDelaney (1 review written)

Due to family emergency and unclear instructions given to me when taking out the policy and boosting the policy and then sending emails to my dedicated advisor unaware she had left the company I am now face with heavy penalities from close finance and my bank .One cal advisor offered zero assistance with my issue… Read Full Review

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★★★★☆

“Happy Chappie”

Written on: 21/04/2017 by Munozsv152 (1 review written)

I already have building and contents insurance,,when my renewal for car insurance came,it was more than I expected,,I did some research & found cheaper quotes,,I rang one call,without much hassle they reduced the premium & improved my policy,,,Thank you… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/04/2017 by Petersonnj396 (1 review written)

Thank you One Call Car Insurance for a very quick service, understanding and for being very helpful in my situation. Well done… Read Full Review

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★★★★★

“Renewal of car insurance”

Written on: 21/04/2017 by oiMcDonald264 (1 review written)

Phoned to renew my car insurance, really easy and straight forward. Done and dusted in less than 10 mins and at a sensible price. Thank you… Read Full Review

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★★★★★

“Renewal”

Written on: 21/04/2017

Just changed insurance over to new car. the person I dealt with could not have been more helpfull and polite. She is a credit to your company Regards … Read Full Review

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