One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554 012
★★★★☆
4.2 / 5
17006
84.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Quick, fast, efficient”

Written on: 30/11/2016 by blondiey (1 review written)

Phoned up to change my insurance to a different card and business insurance. Was delt with very quickly and effieciently. Great customer service. … Read Full Review

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★☆☆☆☆

“Empty promise..!”

Written on: 30/11/2016 by SPRITZER5 (1 review written)

Needed NCB period for new insurer. Telephoned and after waiting (6th in queue) was assured that I would be emailed with confirmation of NCB within minutes - NOTHING..! Telephoned again 3 hours later - waited and waited (21st in queue) then gave up. Tried to get an operator for online chat... no success. Finally, emailed but now 5 hours later nothing forthcoming. Simple request, they must dozens of these each day but not even an acknowledgement that its being dealt with. Poor communication… Read Full Review

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★★★★★

“Change wrong letter for number plate ”

Written on: 30/11/2016 by Myla92 (1 review written)

Just have wrong letter on number plate sorted out really quick thanks feeling happy… Read Full Review

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★★★★☆

“Br3”

Written on: 30/11/2016 by EfrainTennant359 (1 review written)

Very helpful. Good price… Read Full Review

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★★★★★

“Alterations ”

Written on: 30/11/2016 by cbMcGrath245 (1 review written)

He was very helpful in responding to my query regarding a alteration to my policy… Read Full Review

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★★★★☆

“Better attitude ”

Written on: 30/11/2016 by 4Tierney (1 review written)

He was polite and understanding. I still object to the £55 cancellation charge but at least he and his colleague made up for the abysmal service given to me. On requesting an increase in mileage he gave me a quote 3 Times my existing premium. Hence my cancellation… Read Full Review

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★★★☆☆

“Admin charge”

Written on: 30/11/2016 by jankeyian (1 review written)

br3 took my call and she was polite when I told her I wanted to change my address. I was not happy at all when I learned that it would cost me £39 admin fee to change this and also £27.43 premium adjustment. What started out as a very reasonable car insurance premium has now cost me big time. br3 couldn't explain why the admin fee was so expensive. Not happy at all… Read Full Review

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★★★★★

“friendly polite patient”

Written on: 30/11/2016 by missy32 (1 review written)

MC8 took my telephone call didnt have to wait too long. MC8 was patient with me collecting my bank details and asked if he could help me with anything else. I have been with my current insurer for a number of years and one call offered a much better car insurance deal almost £16.00 a month cheaper (with extras) Recommendation loyalty to loyal customers who have always paid on time… Read Full Review

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★★☆☆☆

“£40 to change address!”

Written on: 30/11/2016 by Htp2 (1 review written)

Just dealt with a lady here Yd2, as I needed to alter my address due to a house move. Felt the service very bland and rushed, standard call centre robotic service, getting the numbers through which is fine. However I do think charging £40 admin fee just to change my address is absolutely disgusting! Fair enough the policy price hasn't changed even though I am in a better area, I can live with that but feel £40 is an extortionate amount just for an admin fee!!! Will definitely be going… Read Full Review

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★★★★★

“Good Service”

Written on: 30/11/2016 by GClay (1 review written)

Spoke to a agent today lu1 regarding my car insurance very helpful pointed me in the right direction would recommend one call to my friends… Read Full Review

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★★★★★

“zb1”

Written on: 30/11/2016 by izz8870 (1 review written)

getting through was really quick very helpful and kind lady efficient and worked everything out for me proffesionally .. zb1 She needs a credit as previous customer was so unkind to her and she was so up beat even after it… Read Full Review

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★☆☆☆☆

“Cancelling a policy”

Written on: 30/11/2016 by fleet2028 (1 review written)

I phoned up to say that my car has to be scrapped as it will cost more to fix than it is worth and was told to do that will cost me almost £52. I dont understand why as nit is not a choice that I have… Read Full Review

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★★★★★

“car change”

Written on: 30/11/2016 by BaileyAlvarado (1 review written)

Excellent quick and good service Zb1 very helpful… Read Full Review

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★★★★☆

“Renewals are easiest I've found”

Written on: 30/11/2016 by Proudy77 (1 review written)

Always been happy with service and price, the renewal process is extremely easy. In the occasional time I've called with a question they have been very helpful. I would definitely recommend it my family and friends. Mh06 extremely helpful… Read Full Review

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★★★★☆

“Good work”

Written on: 30/11/2016 by Edweirdo (1 review written)

mg1 dealt with my problem in a very professional manner… Read Full Review

Mubs_786's Response to Edweirdo's Review

Written on: 30/11/2016

excellent service received

mh6

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★★★★☆

“Incredible service”

Written on: 30/11/2016 by Aritchie64 (1 review written)

Aw6. Was an absolute joy to deal with. Renewing my insurance has never been so easy. Thank you… Read Full Review

Edweirdo's Response to Aritchie64's Review

Written on: 30/11/2016

mg1 dealt with my enquiry very well.

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Mubs_786's Response to Aritchie64's Review

Written on: 30/11/2016

yes it is

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Edweirdo's Response to Aritchie64's Review

Written on: 30/11/2016

mg1 dealt with my problem very professionally

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★★★★★

“thankyou as4. You made my day.”

Written on: 30/11/2016 by E21baur (1 review written)

thankyou as4. Was a very pleasant lady and sorted out my insurance that had not been renewed almost instantly. A pleasure to deal with and would recommend to anyone… Read Full Review

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★★★★★

“As4 a pleasure to deal with”

Written on: 30/11/2016 by Bigkevhogg (1 review written)

I rang today and spoke to as4 what a lovely girl nothing to much trouble for her lovely telephone manner a credit to one call brilliant… Read Full Review

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★★★★☆

“yd2 hits the spot”

Written on: 30/11/2016 by 16Hayes (1 review written)

My wonderful advisor was able to talk me through the endorsements on my insurance and laid all my fears to rest Professional knowledgeable friendly patient Well done One Call… Read Full Review

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★★★★☆

“Direct Debit Query”

Written on: 30/11/2016 by Abbott398 (1 review written)

I spoke to one your operatives today regarding the wording on the credit company's agreement. She admitted she hadn't come across it before and said she would find out what it meant. She did this very quickly and explained it to me very clearly… Read Full Review

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