One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
70.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Another great experience”

Written on: 19/07/2014 by LaSirena2 (2 reviews written)

One Call staff are excellent! Bridie has just guided me through setting up car insurance. She discussed everything carefully with me and made sure I understood the policy and all the elements of it. One Call staff are always focused on you as the customer and do the job as it should be done. Thank you again for making insurance buying a pleasure not a chore!… Read Full Review

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★☆☆☆☆

“customer service terrible”

Written on: 19/07/2014 by Vance434 (1 review written)

i have tried to get through to customer services to amend the mileage limit on my policy around 10 times over 2 weekends , the phone is never answered. Emails are never satisfactorly resolved and they wanted to charge £55 to increase my mileage limit!… Read Full Review

By Onecall-Insurance

Written on: 21/07/2014

Hi Vance - I am sorry to hear that you have struggled to get through to us. Our weekends are exceptionally busy. I can recommend using our "existing customer" section on our website. Thank you, One Call Insurance.

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★★★★★

“customer satisfaction survey (Kerry Barlow)”

Written on: 19/07/2014 by Spenna68 (1 review written)

I found the service excellent very helpful and dealt with my query in a efficient and polite manner… Read Full Review

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★★★★★

“Home Insurance”

Written on: 19/07/2014 by GarrettRobb (1 review written)

Very quick efficient service at a very competetive price… Read Full Review

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★★★★☆

“NEW INSURANCE QUOTE”

Written on: 19/07/2014 by CelesteMoss (1 review written)

EVERYTHING WAS DONE EASILY AND SMOOTHLY AND KB5 (KERRY BARLOW) WAS VERY HELPFUL AND QUICK WHEN I CALLED. I WAS PLEASED WITH THE PRICE AND MONTHLY PAYMENTS, THE SWIFTNESS OF RECEIVING DOCUMENTS AND WOULD RECOMMEND TO FAMILY OR FRIENDS. THE POLICY INCLUDES EVERYTHING I NEED AND HOPEFULLY SHOULD I NEED TO UTILISE THE INSURANCE IN FUTURE, THE SERVICE WILL BE JUST AS GOOD… Read Full Review

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★★★★★

“EXCELLENT COMMUNICATION”

Written on: 19/07/2014 by Alvaradoew230 (1 review written)

ENQUIRY WAS ABOUT MY INSURANCE CERTIFICATE!! THIS MATTER WAS SORTED IN ABOUT 3 MINUITS… Read Full Review

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★★★★☆

“car insurance renewal with KM3”

Written on: 19/07/2014 by jdWood191 (1 review written)

helpful on the telephone (KM3), reduced my quote to meet cheaper quote obtained elsewhere… Read Full Review

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★★★★☆

“CAR RENEWAL INSURANCE”

Written on: 19/07/2014 by dmMcCleary89 (1 review written)

I received very good service from AA2. My only complaint was that I had to wait some 10 minutes before I was put through to a person… Read Full Review

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★★★★☆

“would recommend”

Written on: 19/07/2014 by Cullen295 (1 review written)

I changed my vehicle over today after waiting 10 minutes to get through i spoke to a young lady PM2. She apologized for the wait, and was very helpful, changed my vehicle over in minutes! Would recommend to anyone… Read Full Review

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★★★★★

“happy days”

Written on: 18/07/2014 by AidanWilliamson (1 review written)

KB5 was excellent today very helpful and pleasant to deal with quick and easy id say to anyone try one call… Read Full Review

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★★★★★

“Fantasic customer service from KM3”

Written on: 18/07/2014 by JohnBride (1 review written)

KM3 was very helpful when I was reviewing my car insurance today, she was able to answer all of my questions quickly and helped me to renew my insurance for another year. The process was quick, easy and hassle free. I would highly recommend One Call Group to anyone… Read Full Review

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★★★★★

“amazing and prompt service”

Written on: 18/07/2014 by niastar124 (1 review written)

Kerry Barlow was fantastic, made it simple and easy to understand. I would recommend to anyone… Read Full Review

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★★★★★

“One Call are great - user friendly website and good...”

Written on: 18/07/2014 by Suejoy (1 review written)

Thank you One Call. Your website was so easy to use, although I hadn't realised until right at the end that I would need my documentation for uploading. I chatted with an advisor who advised me that I could provide proof up to 10 days after agreeing to buy the policy. She was friendly and patient (she had to wait for my replies - I was at work at the time)I was really impressed by everything and I will have saved £150 on my renewal premium - Saga wanted £380 for the same cover. Well Done One… Read Full Review

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★★★★☆

“Cheap car insurance but watch the details”

Written on: 18/07/2014 by McElroybj405 (1 review written)

Good cheap car insurance that covers most of your needs at a basic level. But do watch the details that get transfered from Confused.com. Some some reason my wife's speeding conviction which is on Confused did not (so One Call say) get transfered across with the rest of my data. Initially One Call were going to charge me a hefty fee to have the data added after I had taken out the policy but on me complaining bitterly it was reduced. I wrote twice to complain and ask why my wife's details… Read Full Review

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★★★★★

“Renewal of Home Insurance”

Written on: 18/07/2014 by Derrick341 (1 review written)

Renewal of Home Insurance dealt with efficiently and effectively - thank you (AA2) … Read Full Review

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★★★★★

“friendly helpful good service”

Written on: 18/07/2014

(AA2)Very helpful lady, friendly efficient. Plus good price for my insurance , offered other insurance related services but didn't try any hard sale. Recommended… Read Full Review

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★★★★☆

“Renewing my policy”

Written on: 18/07/2014 by mb180cdise (1 review written)

I found my renewal experience today very helpful and informative and carried out in a friendly manner.I found experience gave me peace of mind and a necessary task completed for another year… Read Full Review

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★★★★★

“Very Efficient”

Written on: 18/07/2014 by Deshawn267 (1 review written)

Although I received many phone calls to get me to renew, they were very welcome reminders that I had to do something. The operator (AA2) was very efficient in her dealings and I was not on the phone very long. The price was excellent, so I renewed. If this happens again, I will be renewing with OneCall again… Read Full Review

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★★★★☆

“Renewal of cover”

Written on: 18/07/2014 by KaitlynnStevens1990 (1 review written)

AA2 was very clear and understanding in dealing with my concerns. At the same time she was efficient and processed the matter with alacrity… Read Full Review

Robwroy's Comment

Written on: 18/07/2014

I just had a quick on screen chat to confirm a detail about the insurance quote I had received online. They were swift to pick up my enquiry and fast to give me the information I needed.

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★☆☆☆☆

“No refund”

Written on: 18/07/2014 by 17Castro (1 review written)

My father in law canceled his insurance after 15 days. He supose to received his money back minus cancelation fee and fee for the days he had been insured. He received a email from Onecall stating that he will receive his money between 6 - 8 weeks . It has been already 8 and a half weeks and he hasn't received anything. We tried to contact the. But as usuall they didn't reply Worst insurance company i've dealt with… Read Full Review

By Onecall-Insurance

Written on: 21/07/2014

Hi - I am sorry to hear that you have not received your refund at yet. Please send an enquiry form to us via the "existing customer" section on our website. Thank you, One Call Insurance.

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