One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
20552
85.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Thank you cr7 for ur help”

Written on: 27/08/2017 by WillGilbert (1 review written)

Very helpful and friendly I'm now happy I can drive my new car cheers… Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★★★★☆

“Car insurance renewal ”

Written on: 27/08/2017 by 275May (1 review written)

I renewed my existing car insurance today and found the agent C/1 extremely helpful He was clear in all his answers to my questions and dealt with my renewal efficiently … Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★★★★★

“Car insurance renewal”

Written on: 27/08/2017 by Reeves1988 (1 review written)

Good service from si1 He found a cheaper quote which I was happy with. Easy and efficient phone call as all was explained to me. I like being able to contact One Call on a land line rather than the expensive phone lines most companies use… Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★★★★☆

“New Policy”

Written on: 27/08/2017 by jiMacLeod162 (1 review written)

re4 was quick, efficient and helpful. Followed up my online quotes with a thorough check of the details… Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★★★★★

“Very professional and helpful”

Written on: 27/08/2017 by Gabriellen254 (1 review written)

The person I dealt with was extremely helpful, knowledgeable and professional in her dealing with the issue I asked her to sort for me. she was very pleasant in her manner. Thank you I would highly recommend One Call to my friends and family… Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★☆☆☆☆

“Don't!!”

Written on: 26/08/2017 by Tianac481 (1 review written)

These are not worthy of your trust or money! Go somewhere else and stay away!!… Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Steven (SH4)

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★★★★★

“Phone service excellent!”

Written on: 26/08/2017 by Whalenlh257 (1 review written)

I had a number of questions before proceeding with renewal & was really impressed that all were answered by my first point of contact on the telephone- thus avoiding the need to keep repeating myself. The renewal premium was also v good value for money… Read Full Review

By Onecall-Insurance

Written on: 30/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★☆☆☆☆

“poor service”

Written on: 26/08/2017 by ZaidShaffer (1 review written)

no one knows what they are doing. have spoke to 3 different people who have all said different things.you gave me 7 days to sort problem but it was in hand so you cancelled policy thanks… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Steven (SH4)

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★☆☆☆☆

“Disgusting and condescending call centre”

Written on: 26/08/2017 by Barrbn120 (1 review written)

Told i have supplied incorrect information, but what was incorrect was not explained to me. Finally my previous insurance company helped me and talked to One Call and identified the problem with the difference being what I had put down as having not claimed in 9 years but the no claims bonus transferred was only 5 years. Finally One Call (after 2 1/2 hours on the phone) admitted that this difference made no difference to the premium as it was a classic car insurance, but would cost me an extra… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Steven (SH4)

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★★★★☆

“car insurance renewal”

Written on: 26/08/2017 by Kaylyn63 (1 review written)

staff member sn8 was very helpful and answered all my questions… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★☆

“Great, friendly service ”

Written on: 26/08/2017 by PaytonBeebe79 (1 review written)

Really friendly service on the phone for a renewal. Went out of her way to find me best quote… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★★★★★

“excellent servive, prompt and informative ”

Written on: 26/08/2017 by 406Hastings (1 review written)

this is my first time with One call insurance, so until 12 months have past, and any situations have been dealt with, I can not really make any comment on service, but the initial set up was first class, everything clearly explained, and promptly dealt with by the person I dealt with lets see what the future brings, appy days… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★★

“Renewal quote”

Written on: 26/08/2017 by 304Fournier (1 review written)

Staff member I spoke to was helpful, polite and efficient… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★★

“Excellent value for money!”

Written on: 26/08/2017 by jqGordon143 (1 review written)

Found through online comparison site where I found the application process to be quite straightforward and easy to complete saving myself over £60 on my previous insurance policy. My husband will be considering One Call for car insurance as well when his insurance is due for renewal… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★★

“Being a new client ”

Written on: 25/08/2017

Excellent customer service. Great product knowledge. Staff extremely friendly and helpful.. Good follow up call. Best of all. Saved me a fortune. Halved my cost of insurance.. I have recommended you to friends and family… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★★

“Customer service ”

Written on: 25/08/2017

Jy5 was very helpful. He advised I could reduce my excess and be covered for uninsured driver, which i couldnt do when taking policy cover online. Yes maybe at an extra cost but more beneficial to drivers. Was great at explaining the benefits which I appreciated and having the curtesy call really helped. 10/10 for the call handler… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★☆

“My first time with one call car insurance. Staff very...”

Written on: 25/08/2017 by Janetc1 (1 review written)

My first time with one call car insurance. Staff very helpful. Premium half of previous insurance company… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★☆

“Car Insurance Quote”

Written on: 25/08/2017 by SusanStocker (1 review written)

Very imprest with the quote and found the girl good but did find she spoke a little to fast. … Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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★★★★★

“Best value car insurance uk.”

Written on: 25/08/2017 by IzabellaDoyle38 (1 review written)

One Call car insurance adviser hm3 was very helpful very good value renewal, not a problem to renew will use again… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

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★★★★★

“CD Scotland”

Written on: 25/08/2017 by Indyref2 (1 review written)

rk4 was very helpful and clear with the answers to my questions… Read Full Review

By Onecall-Insurance

Written on: 29/08/2017

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind regards
Steven (SH4)

Reply to this comment
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