One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Good customer service ”

Written on: 07/12/2014 by Kira1950 (1 review written)

Very helpful and good prices… Read Full Review

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★★★★★

“good service straight to the point”

Written on: 06/12/2014 by dyTempleton179 (1 review written)

Good posative service with great price and great service, and good speach… Read Full Review

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★★★★★

“Great customer service ”

Written on: 06/12/2014 by krOwen361 (1 review written)

I rang up this morning and got a response to my call straight away. The member of staff was very polite and friendly. She was experienced and was able to attend to my query straight away. Every step was explained to me and I felt at ease throughput the call. The staff member did discuss future quotes but didn't pressurise me into receiving them… Read Full Review

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★★★★★

“Simplicity!”

Written on: 06/12/2014 by Veronicap1981 (1 review written)

Perhaps I am wary of comparison sites so I find One Call Insurance Brokers the answer - you only have to submit documents the once, and the rest is sorted by their experienced advisers. This year I had a query and it was dealt with over the telephone with clarity and the outcome satisfactory. I was contacted well in advance of the renewal date, which gave me ample time for my query… Read Full Review

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★★★★☆

“Easy, secure & sorted!”

Written on: 06/12/2014 by Marlon353 (1 review written)

Very good service; a return phone call at the agreed time, a local company based in Yorkshire so no language issues & great service. After re-checking through all my details, the price I had online was what was offered, she reviewed the excess and was able to reduce this from £400 to £150 without increasing the premium :-). She gave me good advice to help me decide on whether to take the option of a guaranteed hire car rather than the courtesy car. The payment set up was new to me -… Read Full Review

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★★☆☆☆

“Hopeless customer service”

Written on: 05/12/2014 by MrBobK (2 reviews written)

Renewal quote £100 - £150 more than rivals. Emailed 5, yes 5, times to ask them to call me to discuss. One week later STILL WAITING. Raised the failure to respond as a complaint. STILL WAITING for them to acknowledge. Pretty good service for a 2 year customer eh?… Read Full Review

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★★☆☆☆

“Hopeless customer service”

Written on: 05/12/2014 by MrBobK (2 reviews written)

Renewal quote £100 - £150 more than rivals. Emailed 5, yes 5, times to ask them to call me to discuss. One week later STILL WAITING. Raised the failure to respond as a complaint. STILL WAITING for them to acknowledge. Pretty good service for a 2 year customer eh?… Read Full Review

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★★★★★

“Great overall service”

Written on: 05/12/2014 by 1diamond151 (1 review written)

Great service and polite, friendly staff. Prompt reply and acknowledements for application. Staff kb5 very helpful… Read Full Review

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★★★★★

“Very pleasant person on the phone and the renewal...”

Written on: 05/12/2014 by BraxtonTrujillo425 (1 review written)

Very pleasant person on the phone and the renewal process was trouble free… Read Full Review

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★★★★☆

“Satified with chat on line”

Written on: 05/12/2014 by AbramO'Neal1958 (1 review written)

The operator "Thomas" contacted me immediately and sorted out my query to my satisfaction. I would recommend this service to my friends and family… Read Full Review

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★★★★★

“Great Service”

Written on: 04/12/2014 by Piercehd144 (1 review written)

No problems with the service at all. Great price and coverage… Read Full Review

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★★★★★

“Brilliant service, Get onto this company NOW!!!”

Written on: 04/12/2014 by Blueabram12 (1 review written)

I have had an online chat with TD1 today and he answered all my questions in a way that I could understand. The service was excellent and the operator extremely helpful in re-direction for other quotes for holidays and the car insurance is sorted. Thank you for a simple website to work within to gain a brilliant service. The best ever, and no hassle -all you get is helpfulness and politeness… Read Full Review

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★★★★☆

“Quote”

Written on: 04/12/2014 by shaun2001 (1 review written)

Good over the phone manner ( JR7) was helpful without being pushy and although we had phone issues all was sorted… Read Full Review

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★★★★★

“good news to hear”

Written on: 04/12/2014 by McCoy303 (1 review written)

I spoke with your staff member SC7, she is a credit to your company, so pleasant helpful and I could not have been spoken to in a beter manner. I hope she gets some recognition for her skills. once again a credit to your company… Read Full Review

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★★★★★

“renewal”

Written on: 04/12/2014 by Maverick472 (1 review written)

Very helpful service. Everything explained in detail. Didnt have to wait too long for phone to be answered… Read Full Review

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★★★★☆

“Quick, effortless, efficient”

Written on: 04/12/2014

I wasnt too happy with my renewal car insurance quote I received from One Call (I have been with the company for few years now. It was more expensive than last year. I phoned One Call after checking out other quotes online (didnt have to hold for too long on the phone either!) and the staff member was very helpful and managed to get me a cheaper quote a good deal cheaper with all the same cover as last year - and cheaper than the quotes online too. She was helpful and straight to the point… Read Full Review

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★★★★★

“Very professional service”

Written on: 04/12/2014 by AnikaJenkins (1 review written)

excellent service from Agent AA2… Read Full Review

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★★★★★

“Very good service”

Written on: 04/12/2014 by Trinity1949 (1 review written)

I found the staff very helpful patient and polite and very knowledgeable about the insurance polices on offer. I would recommend to family and friends… Read Full Review

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★★★★★

“Disappointed with first phone call”

Written on: 04/12/2014 by SanaaFox1947 (1 review written)

Disappointed with first phone call, took over an hour to answer, then customer services could not do anything for me. I had a call back from Agent(AA2) she very nicely went through everything with me, after which she gave me what I wanted, home insurance at the right price for another year!! We are very pleased....Thanks to Agent(AA2)… Read Full Review

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★★★★☆

“New policy with One Call”

Written on: 03/12/2014 by Highmerch (1 review written)

I've just renewed my car insurance through One Call. I found JR7 very helpful and knowledgeable in setting up the policy, and, £90 cheaper than my renewal, for a almost identical policy. Shame they do not offer wrong fuel insurance. The proof of the pudding will be if I have to make a claim! (hopefully i'll never know) Warning. The basic Breakdown cover carries a £20 callout charge!!!!!!!!! … Read Full Review

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