One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.8 / 5
74.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Great Call-handler”

Written on: 21/02/2015 by 205McBride (1 review written)

I have just spoken to the person I dealt with at the call handler centre and she was really good and dealt with my call in a friendly and efficient manner. Well done.er2-… Read Full Review

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★★★★☆

“Policy change”

Written on: 20/02/2015

I was very happy with the service from the  operator. She explained online the process precisely… Read Full Review

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★★★★☆

“Happy with outcome”

Written on: 20/02/2015 by LadyMotor (1 review written)

Although I spent over 15 minutes on the phone, only about 3 of them were connected to a human :) However I was very pleased with the outcome of the call as the member of staff sf5 was very professional, courteous, apologetic for my wait, and most of all gave me a good deal. Thank you… Read Full Review

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★★★★☆

“Good Service on telephone”

Written on: 20/02/2015 by londonboris (0 reviews written)

Good experience with buying car insurance at competitive rates. Staff JA2 very helpful and efficient… Read Full Review

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★★★★★

“Multi car insurance Ryan Gray Ref RG6”

Written on: 20/02/2015 by Sesame22 (1 review written)

Very happy with the telephone process, the person who dealt with me was very professional and I would not hesitate to recommend the company, the premium quoted for both cars was very competitive… Read Full Review

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★★★★★

“What a pleasure to talk to”

Written on: 20/02/2015 by TimmH (1 review written)

Spoke to JA2 at one call and She was an absolute pleasure to talk to and sorted my Van insurance out witout any issues and got me a great deal. It's so refreshing to have someone that knows their products, is able to advise comprehensivly and is genuinly kind and helpfull. I cannot recomend them enough… Read Full Review

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★★★★☆

“Service”

Written on: 20/02/2015 by Renewalman. (1 review written)

Ref. KM3 I found the service & the way my enquiry was handled was excellent from start to finish. All the documentation came through very quickly & when I raised a question-one phone call soon provided an answer. The agents were efficient & courteous. The one thing I am unsure about is that when I paid the extra to lower my excess I expected some paperwork to confirm this. Overall-very good. Could not really expect anything better… Read Full Review

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★★★★★

“car insurance ”

Written on: 20/02/2015 by trevd66 (1 review written)

Cheapest price i could find and straight foward to fill in your details on line to get a quote after which I rang them as I like to speak one to one ,must be my age. Went through all the details and that was it ,saved about £30 and if you get someone else to take insurance with them u get £25. Job done … Read Full Review

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★★★★★

“So helpful nothing ,to much trouble ”

Written on: 20/02/2015 by 459Power (1 review written)

Helpful ,quick and easy to talk to .very polite . Nothing to much trouble … Read Full Review

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★★★★★

“Insurance renewal”

Written on: 20/02/2015 by XzavierHumphrey4 (1 review written)

Everything was explained thoroughly and carefully. I was given a new quote resulting in a saving on original renewal figure. I have been with One Call for a number of years now and have had no reason to change. The girl I spoke to was KW9. Thank you… Read Full Review

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★★★★☆

“car insurance review”

Written on: 20/02/2015 by SergioBuckley (1 review written)

jh5 was helpful well mannerd & gave all the information clearly & i would have no problem telling family & friends… Read Full Review

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★★★★★

“Very polite and efficient”

Written on: 20/02/2015 by ilBender7 (1 review written)

Very polite and efficient, no stress easy business… Read Full Review

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★★★★★

“Upgrade”

Written on: 20/02/2015 by Axel167 (1 review written)

Phoned to add protected no claims & done promptly & politely - with no extra cost!… Read Full Review

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★★★★☆

“car insurance renewal”

Written on: 20/02/2015 by JulietHowe (1 review written)

very helpful staff and easy to deal with I would recommend them… Read Full Review

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★★★★★

“Reminded me my car insurance was due and hey presto...”

Written on: 19/02/2015 by stelondon (2 reviews written)

AA2 was excellent. Told me I had forgotten to buy the car insurance premium which was due in a couple of days. Hey presto within minutes all paid and completed. AA2 was kind, polite and knew exactly what to do. What I really liked is that AA2 was based in a call centre from the UK - no problems understanding strong accents and she understood local terms too. she explained everything fully and when I asked if she was upselling, she made it clear that was not the case. … Read Full Review

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★★★★★

“Advisor aj1”

Written on: 19/02/2015 by bpChase133 (1 review written)

Patient chap, fully willing to change this and that for a better price if possible. Fully explained as he went what he was looking at etc etc., and explained some of the legal jargon in easy bites. Did as he said, ie sent e-mails with policy straight away. What I liked was there was no push sell, and even though I had compared quote to others gleaned on web sites, this beat 99%… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 19/02/2015 by LeylaBlackwell (1 review written)

Very helpful sorted my original enquiry and also offered additions that would be beneficial to my policy… Read Full Review

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★★★★☆

“KM3 ”

Written on: 19/02/2015 by Surreybhoy (1 review written)

This is not a review of the entire service I have received, but rather the last call where I found KM3 the most helpful person I have dealt with at One Call to date (after several calls). I have been trying to sort out an open claim from previous cover I thought was closed, and One Call were going to cancel my insurance unless I could prove the previous open claim was not my fault. I loaded proof of this but could get anywhere until KM3 got involved and spoke to the insurer, who agreed to… Read Full Review

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★★★★★

“good”

Written on: 19/02/2015 by kwHubbard199 (1 review written)

just to say I had a good chat to TD1 AND WAS VERY IMPRESSED all info was good… Read Full Review

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★★★★★

“Highly recommended”

Written on: 19/02/2015 by Ibbo08 (1 review written)

After purchasing my commercial vehicle insurance with one quote I am 110% happy with the service I recieved, AH6 was polite and very helpful to answer any question I had, nothing was too much and everything was explained in detail Brilliant service and so glad to be on board! … Read Full Review

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