One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
70.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★☆

“No pressure motor renewal”

Written on: 25/07/2014 by Loganf130 (1 review written)

A very helpfull member of staff (AA2) talked me through re insuring my vehicle in just a few minutes. Really pleased and have now recommended them to others… Read Full Review

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★★★★☆

“Brilliant service, good price”

Written on: 24/07/2014 by Annoe (1 review written)

I took out a policy today and would compliment the young lady who dealt with my enquiry. She was pleasant and polite and explained the policy in detail - a credit to your company. The price was very competitive and I would recommend the company to friends - I hope the after sales service is as good should I have the misfortune to make a claim!… Read Full Review

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★★★★☆

“One call”

Written on: 24/07/2014 by martinblack1975 (1 review written)

New policy. Spoke with the advisor after going on line. Sorted out there and then. No long waits on the phone… Read Full Review

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★★★★☆

“Wow! Premium Reduced!”

Written on: 24/07/2014 by 468McCormick (1 review written)

Near the end of my first year with One Call I received an invitation to renew my car insurance and was delighted that the premium was reduced! That's a first, nowadays firms tend to penalize loyalty. I rang and quickly got through to KW9 who soon dealt with the renewal. I have not had a claim so cannot comment on that but so far I'm very satisfied and I did like the key tags you provided last time (an unexpected bonus)… Read Full Review

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★★★★★

“excellent”

Written on: 24/07/2014 by KovacJan (1 review written)

Operator was absolutely profesional and friendly I felt very good and this operator have nice voice and she is very capable operator and very profesional.She is like angel!!!!!!!!!!!!!!!!!!Thank you so much I wish you all the best. Jan Kovac… Read Full Review

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★☆☆☆☆

“change of car on policy”

Written on: 24/07/2014 by Danthemedic (1 review written)

The operator ,she was absolutely brilliant , however to change the car over the admin charges were nearly as much as the cost of change which effectively doubled the overall cost!! Also being charged £1 surcharge to use a debit card is ridiculous !!! Its a shame as the operator was really helpful and explained things Avoid like the plague at all costs… Read Full Review

By Onecall-Insurance

Written on: 30/07/2014

Hi Danthemedic - I am pleased to hear that you found our adviser to be helpful and polite. Our administration charges are reflective of the charges we incur when setting up a motor insurance policy as well as bank charges for using such method of payment. If you would like to speak to someone with reference to this, you can visit our existing customer section and complete an online enquiry form.
Thank you
One Call Insurance

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★★★★☆

“Excellent Service”

Written on: 24/07/2014 by PEC1012 (1 review written)

Quick, easy and excellent service at a reasonable cost… Read Full Review

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★★★★★

“i recommend emma plant”

Written on: 24/07/2014 by mickmona (1 review written)

after one and a half hours on the phone being passed from extension to extension I was finally passed on to an advisor who provided me with a first class service in my opinion she is an asset to the insurance company… Read Full Review

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★★★★★

“Fast and helpful”

Written on: 24/07/2014 by McClellanxd356 (1 review written)

My policy change was dealt with very efficiently by Gavin Mee, who was most helpful. I have always found ONE Call easy to deal with and enjoy the benifits of their cover… Read Full Review

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★★★★★

“Great service and price”

Written on: 24/07/2014 by 431Stevens (1 review written)

Had a quote from this company via compare the market for home and contents insurance. They were not the cheapest but I was looking for the best cover with value for money and they gave it! I spoke to Fran (FJ1) who was very helpful and went through the policy with a fine tooth comb it was exactly what I wanted. We added home emergency also for a nominal fee and we still saved £185 from our existing policy for better cover. You must give this company a try. Geoff Camm… Read Full Review

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★★★★★

“Car Insurance Renewal”

Written on: 24/07/2014 by Beckett167 (1 review written)

LB6 dealt with my call and payment for Car Insurance. I can only say that LB6 was filled with professionalism and energy within all the dealings that I had. Everything was explained fully and clearly to me. The Policy was clearly explained and their was no hidden surprises in the pricing or the policy, indeed there was nothing that I did not need included… Read Full Review

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★★★★☆

“best value for money”

Written on: 24/07/2014 by McKnightet167 (1 review written)

Online quote was brilliant...was called by an agent withing hours and soreted my housing insurance… Read Full Review

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★★★★☆

“Sales”

Written on: 24/07/2014 by epGreene104 (1 review written)

the Legal Policy addition was explained in a clear and lucid manner… Read Full Review

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★★★★★

“THE CUSTOMER SERVICE IS BRILLIANT !”

Written on: 23/07/2014

I had occasion to speak to a number customer service assistants as several problems had to be ironed out prior to my signing up for One Call Car Insurance. Every person I spoke to was helpful, courteous, patient and polite - nothing was too much trouble. I had dealings with Kate (KA4), Jamie (JH3), Steven (SH4), Sam (SH7). I also have a note of Regan's name and in addition received help from a manager with the name Kate. ALL of these people went the extra mile, which had the effect that that… Read Full Review

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★★★★★

“Efficient service”

Written on: 23/07/2014

KB6 was very helpful and ensured I was covered for everything I needed. I have contents and buildings insurance and got the best deal I could. Very pleased with service this far. Hope the service is as good if I ever need to claim but hopefully I won't need to test this ever… Read Full Review

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★★★★☆

“House and Contents Insurance”

Written on: 23/07/2014 by Kristin333 (1 review written)

Call agent KB6 was very helpful and answered all of my questions so that I was sure that I had the correct level of cover and explained wording which I was unsure of. The call was cut short and the agent rang me back straight away. Hopefully I won't have to claim but if I do I hope that it is as easy to do… Read Full Review

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★★★★★

“online queries”

Written on: 23/07/2014 by spanishomlette (1 review written)

had a query about change of address and could not get it done online. contacted customer services by email and received a prompt reply from a th advisor who sorted the problem out straight away. Good service… Read Full Review

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★☆☆☆☆

“THEY PAY £10 IF YOU WRITE A GOOD REVIEW”

Written on: 23/07/2014 by 232Banks (1 review written)

** AVOID*** ***Warning*** They pay £10 if you write a good review hence they have a a reasonable review/feedback. Once you have taken the policy. They don't care about you any more. You call and no answer. When they do answer, they are not interested in you. … Read Full Review

By Onecall-Insurance

Written on: 30/07/2014

Hi 232Banks - Thank you for taking the time to leave your review. We offer ALL customers £10 deduction on their renewal for sharing their feedback positive or negative. This is so that we can provide honest and unbiased reviews to current and prospective customers. The review centre are an independent reviewing function that we have no control over as a company displaying on their website. We trust that our comments respond to your review but should you need anything else you can contact us via our existing customer section on our website.
Thank you
One Call Insurance

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★★★★★

“Bright friendly service”

Written on: 23/07/2014 by frasergang (1 review written)

I rang up about my renewal quote, (I've been with them for 2 years)and had found a lower quote elsewhere, Adam matched this and kept a customer… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 23/07/2014 by 496Jenkins (1 review written)

LH5 was an extremely courteous person who listened to my query regarding renewal of my policy. She fully understood my issue and went the extra mile to ensure that I was fully satisfied and therefore retained my business. She was an absolute pleasure to deal with and made sure that I was fully informed at each stage of the process, explaining why I was being placed on hold and fully explaining the documentation I would receive and what the next steps should be. I would have no hesitation… Read Full Review

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