One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554 012
★★★★☆
4.1 / 5
14080
83.3% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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★★★★★

“Online Chat”

Written on: 23/07/2016 by Matthews1983 (1 review written)

Spoke to staff member, such a greta service and very very helpful, also found the online chat easy to use and quick to respond. I will be recommending a friend/friends… Read Full Review

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★★★★★

“Easy, clear communication”

Written on: 23/07/2016 by McDonaldnv192 (1 review written)

Very easy to use this service, the operator was clear in their communication, no delay. Thank you… Read Full Review

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★★★★★

“Great and quick service”

Written on: 23/07/2016 by KennaMitchell82 (1 review written)

Always use the chat. These guys have this down to the T. The agent was the person that helped me and sorted things out really quick… Read Full Review

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★★★★★

“very helpful service ”

Written on: 23/07/2016 by Figueroa1992 (1 review written)

Really helpful customer service provided that put me at ease and sorted out the problem efficiently and effectively. Fantastic service… Read Full Review

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★★★★★

“Good friendly service ”

Written on: 23/07/2016 by Adrianv98 (1 review written)

I liked the quick service, for the change over of cars, very quick, and happy. Good stuff… Read Full Review

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★★★★★

“live chat response”

Written on: 23/07/2016 by Nylah1982 (1 review written)

live chat was conducted professionally and conclusive. Excellent service from One Call. … Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 22/07/2016 by TerryEl (1 review written)

Complained that my insurance had been increased by £60 overall. Been with this company for 4 years without making a single claim and this is how I'm treated as a loyal customer. Spoke to a lady (who refused to give me her full name) in the renewals centre who was very condescending and started to raise her voice, albeit that it was ME that had a valid complaint. She then insulted me with a discount of £1 per month and seemed surprised that I was not happy!!! She then told me that if I decided… Read Full Review

By Onecall-Insurance

Written on: 25/07/2016

Hello,
Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Vicky

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★★★★★

“Excellent Repeat Service”

Written on: 22/07/2016 by ScorpioOggy (1 review written)

I received my Renewal Notice and called to notify One Call of a few changes since my last policy commencement, I spoke to a very helpful representative within your renewals department. After giving him a few changes he dealt with my requests both efficiently and with the upmost courtesy and respect as a valued customer and thanked me for renewing my policy for another 12 months. He was most helpful in his manner and I would not hesitate in recommending One Call to all my friends and… Read Full Review

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★★★★★

“Very good!”

Written on: 22/07/2016 by Adamsrw (1 review written)

Very good service. Led me through everything and made sure that I understood all the terms and conditions. Very helpful!… Read Full Review

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★★★★☆

“Cheap”

Written on: 22/07/2016 by Vicentej1975 (1 review written)

I would recommend one call car insurance because its cheapest way for me to go… Read Full Review

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★★★★☆

“No Fuss - No Mess - No Tears!”

Written on: 22/07/2016 by Moss1971 (1 review written)

My call regarding a renewal was dealt with by the agent in a very calm and professional manner, even when I said I would call back after checking other insurance providers, she still didn't get pushy or forceful. After checking out other companies, I still found myself calling again for the best price I could find online, I asked for the agent who then processed the next 12 months car cover without fuss, mess or tears! Thank You One Call!… Read Full Review

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★★★★☆

“Good Efficient Service”

Written on: 22/07/2016

I thought the service was very good. Clear and concise information, helpful and very efficient… Read Full Review

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★★★★★

“Renew Car Cover”

Written on: 22/07/2016 by Srebeh (1 review written)

Dealt with an agent, Who was Charming and efficient. Covered all points required in easily understandable voice. Was sympathetic to our needs and kindly obtained a discount in the initial Quote price, which then matched a Quote which We have received from Swinton Insurance brokers… Read Full Review

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★★★★★

“Simply the best ”

Written on: 22/07/2016 by rigbymarie (2 reviews written)

Easy to access and get ansers with live chat and phone very friendly staff always happy to help and solve problems you may hav I will be with this Insuranc for a long time if nothing changes about it I hav also got my mum and freind on it who are also very happy… Read Full Review

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★★★★★

“Transfer insurance to new car”

Written on: 22/07/2016 by Charliekay365 (1 review written)

Rang one call and after a short wait got through to a helpful guy that handled my request to swap my insurance to cover my new car. He explained the costs involved, premium and administration fees. All done in a few moments. This is my second year with one call and so far been fine… Read Full Review

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★★★★★

“Great to deal with”

Written on: 22/07/2016

Called in to make a change to my policy, Advisor dealt with my query efficiently and quickly provided me with a price. Very happy with the service, would recommend… Read Full Review

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★★★★☆

“Easy enough and pleasant staff”

Written on: 22/07/2016 by exLake151 (1 review written)

Easy enough and pleasant staff… Read Full Review

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★★★★★

“Change car details”

Written on: 22/07/2016 by cazzahens (1 review written)

The agent helped me today and dealt with my enquiry prompt thank you… Read Full Review

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★★★★★

“Fab quick effective service”

Written on: 22/07/2016 by Ginaleedavies (1 review written)

I had been trying to phone but was in a queue, so I tried this service instead. The response was quicker and very easy to use. Definately be using this again. Fab :)… Read Full Review

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★★★★★

“Live Chat with Brodie Excellent”

Written on: 22/07/2016 by MAS766 (1 review written)

Having had major failure issues with the IC website on Thursday evening and 45 mins on hold via the telephone without getting throgh. The Chat with Brodie this morning answered all my questions and put my mind at rest but also showed flaws in your website uploading as to what happens when things go wrong! i.e. nothing to help in the video etc. Howeverthis mornings expericence has helped me through last nights issues/frustrations, and many thanks to Brodie for doing so. … Read Full Review

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