written by on 28/03/2024
Tried to find my No Claims following an accident, No (number to) Call, couldn't log into website using current details, couldn't register on web site using details, site chat totally un responsive. Broker called business only contact number and told ne they were 33 (thirty-three) in queue. Bank cant find contact details, but apparently still trading! You have been warned !!!
written by Laylah227 on 18/03/2024
A first class service from "L" for got his code number... he made every effort to help in my renewal for my car insurance. I would not hesitate in recomending One Call insurance, excellent staff member, above and beyond service. Will definitely return.
written by gsbarhati on 17/03/2024
very good service and nice staffs, i already 3 years with them I always received good support from them I strongly recommend to every one and I want to say thanks One Call Insurance
written by Davidsonwp117 on 03/03/2024
Everything about the issue I had was dealt with efficiently and promptly. No issue at all. Always good to be able to speak to speak to a person which is important to older People
written by on 26/02/2024
Having decided to purchase one last new car before I give up driving I tried to get a Cover Note this using the Portal, but it would not work, and the Live Chat was useless, and I was 'cut off' while typing a reply. The dealer needed a cover note to process the sale, but I could not get a Cover Note through the Chat Line because I did not own the car today. In desperation I rang the Vulnerable land line, and a young lady was very helpful, and was able to arrange the Cover Note. I trust that I shall now be able to purchase the car on Friday as arranged with the dealer. Why was I told via the Portal that it could not be done, when in past years of car purchase I have never had such a problem. Why is it not possible to speak to a person when having a query like this? I am very grateful to have been able to resolve the issue with the lady from the Vulnerable phone line, who was so helpful and kind and patient with me.
written by Beldev on 26/02/2024
Mc2 was very helpful with my inquiry Understood my my problem was very effective in his advice
written by 322Lyons on 23/02/2024
I was intending to leave One Call having shopped around for a more suitable/cheaper quote for home insurance. Used live chat with the full intention of informing I was not renewing. The agent listened to my concerns and requirements carefully. With her endeavours, we managed to reach a level of cover and a quote that was perfect for my needs. The live chat was professional, friendly, informative and productive. I was very impressed and appreciative. I didn’t feel rushed or pressured. There was no hard sell, just a desire to help in a way that worked for all parties involved. Well done!
written by JCBeare1 on 23/02/2024
I was very pleased with the response of your customer service team into responding to a query that I had. I was dealt with quickly on the chat and an email was send within 24 hours of the request. The information received was accurate and comprehensive.
written by Kakoo1 on 23/02/2024
Did not make me happy but stressed me saying I missed payments this has happened twice now the have not updated card details still had my old card number new card was not updated so the the operator sorted it out and updated new card hope this does not happen again
written by 205Reed on 14/02/2024
Not so good was the 'frozen' algorithm-generated quote which had 'thawed' by date of purchase, nor the fact that the online means of communication is dysfunctional in this case (very rare - and possibly/probably not an error on their part). However, agent A24 corrected - in fact superseded - the first problem, and an alternative was delivered par excellence by LJ2 as a solution to the second. What a pleasure, and relief from today's pigeon-hole-only-computed level of service
written by Theodoren45 on 14/02/2024
Service excellent from BN1 today. I advised I’d installed tracker device and BN1 confirmed it was up and running signalling correctly - all good to go thank you
written by on 12/02/2024
I am disappointed that again I have had what amounts to a threatening letter from one call. Assumptions were made that the tracker was disconnected or faulty and it wasnever considered that I might not have used the car despite taking on a pay as you drive policy.if this happens again I will take the live chats to the police as I find this harassment frightening. It is a similar approach to the post office scandal. Fortunately MArshall is able to put things right.
written by ukPereira176 on 12/02/2024
One call insurance was very helpful with the renewal quote
written by 324Ritchie on 10/02/2024
Great swift response from a very knowledgeable agent on live chat. I completed my car insurance renewal policy in a few minutes and was very happy with the outcome. I would definitely recommend this company to friends and family. Thank you.
written by captain321 on 07/02/2024
took out the policy about a year ago....fitted the gps device within ten days of policy start date and hey presto! everything`s working fine, i get billed every month as per i am supposed to....no issues. easy to chat to via the online portal my only gripe is i would prefer to speak to someone on the phone....a phone number should be provided....for the customers.
written by Pugh352 on 06/02/2024
BN1 Was so helpful and patient and resolved my query quickly. He was most helpful and clarified all questions I had and confirmed that we were both understanding things we discussed and were both of the same understanding. Very important when using this method of conversing. He was excellent . Also very polite.
written by Debsdachs on 06/02/2024
Pleased with the ease of accessing my policy through the portal and seeing how much I was sending each month.
written by on 05/02/2024
Today, MC2 helped me with a query about my car insurance. As always the LIVE CHAT connection was answered promptly. As previously written, MC2 is very polite and professional and was able to answer my question very quickly. Thank you for an efficient service.
written by Greeryf348 on 30/01/2024
The operator MC2 was very knowledgeable, professional, polite, friendly and patient. He answered my questions to my satisfaction. I would recommend One Call Pay by Mile to all low mileage users as a very cost effective and competitive way to purchase car insurance. Also a very competitive renewal premium offered.
written by Anderson371 on 22/01/2024
Quick, no fuss, so far so good Good service easily understood Alittle patience helps monitor your useage
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