Saga Travel Insurance Reviews

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★★☆☆☆
1.7 / 5
18% of users recommend this
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★☆☆☆☆

“WHAT A SCAM!”

Written on: 03/04/2012 by Lamplady (1 review written)

I took out Saga insurance last April. Rang them in August as i dropped my laptop and it broke. Was told i wasnt covered as I didnt have extended warranty and portable electricals are not covered, so I swallowed this. Rang again in March this year as I lost my watch on holiday and again they said you are not covered as you dont have cover away from the home. I remember taking out the insurance and asking specifically about jewellery being covered away from home, as I travel a lot and i was… Read Full Review

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Casalingo's Response to Lamplady's Review

Written on: 23/04/2012

I know where your coming from SAGA are a bunch of charlattans, my poor friend lost her husband recently and despite ripping them off for£800 they dont want to compenste her for the cancelled cruise, bad people

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★★☆☆☆

“accessing policy documents online”

Written on: 22/03/2012

I just bought Saga insurance online, when they emailed the policy documents their website would not let me access them, crucial as I leave in 2 days and won't be home to collect post before I go. Instead it gave 0845 nos to ring. I rang and complained about lack of website access. Far from apologising, the operator told me that he did not like my attitude...ie that of customer annoyed by the total inconvenience of trying to get what I've paid for. Lives up to its name, turns a simple… Read Full Review

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Shoeburyness's Comment

Written on: 29/08/2014

I also bought saga insurance online and have had the same problem of not being able to access my documents online , I rang them they said its because I was using an Apple I pad and there systems do not like apple , so I tried using my Microsoft computer , I still could can not down load my documents, I rang again they said they would send them in 5 to 7 days time , but what is the point when I should be able to down load them. After reading all these negative comments I think I will be cancelling the insurance and going else where.

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★☆☆☆☆

“We have used SAGA over the last few years for single...”

Written on: 03/03/2011

We have used SAGA over the last few years for single trip cover but this year we are going to Europe a few times and thought we get an annual trip cover quote. However, I have a proven aortic valve which is leaky and my husband had a stent fitted two years ago in his heart. Neither of these problems require follow up and both of us are deemed fit and healthy. However, we were refused annual cover and quoted a stupid amount for single trip insurance. The sales reprepresentative also sounded… Read Full Review

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★☆☆☆☆

“Very simple, Gatwick closed due to the snow, told by...”

Written on: 04/02/2011

Very simple, Gatwick closed due to the snow, told by airport not to travel, printed it ll out. Phoned Saga who said it would only accept claim if we had booked in. Told them we had booked in 24 hrs before departure on-line. Had boarding passes etc. Saga then said that they would not accept on-line book in. We had to go to airport. Told them again that entire airport was closed and so couldn't book in even if we could get there. No joy. Claim refused. AVOID… Read Full Review

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★☆☆☆☆

“This is my first time with Saga Travel Insurance and...”

Written on: 07/12/2010 by lochmaddy (1 review written)

This is my first time with Saga Travel Insurance and my last. Was stranded in Gatwick last week,spent most of the day trying to get my ticket sorted to get to Glasgow.In the end got a tranfer from London City Airport and to Glasgow at 8pm. Had to stay overnight in hotel for my connection to the Western Isles, the next day.
Today hoping to get some help with missed departures , was told "we only give you missed departure if your going overseas ", nothing in the UK. Told her I thought my cover… Read Full Review

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★☆☆☆☆

“I bought saga insurance for a cruise holiday my...”

Written on: 05/11/2010

I bought saga insurance for a cruise holiday my husband and I were taking on the 24th April 2010, unfortunately due to the volcanic ash cloud rearing its head my husband who suffered a heart attack in 1998 felt under to much pressure to go ahead with the holiday, when buying the insurance I informed Saga all of our health issues including the heart attack and was accepted.
When I tried to claim for the missed holiday I was told that my reasons were not acceptable as I had not told them my… Read Full Review

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Impassive's Comment

Written on: 30/11/2010

I believe that if the person who left this review is unhappy with how the claim has been dealt with, that contact should be made with the insurer to try to resolve this. The same goes for anyone who takes to these websites to complain, rather than approach their insurer directly.

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Guest's Comment

Written on: 30/11/2011

Impassives comments look more like a SAGA's representatives view of the process. I like independant reviews, they give an individual confidence that the supplier is providing a worthwhile service. All the reviews I have read about insurance travel say the samething \"they do not pay out\". I think the insurance industry should take some of these comment onboard.

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★☆☆☆☆

“My dad rang the SAGA travel insurance call centre for...”

Written on: 11/08/2010

My dad rang the SAGA travel insurance call centre for a quotation, not sure if he could get cover for his wife. The operator wasnt interested in listening, was very rude to this 70 yr old man and even told him to 'just answer Yes or No'He was so upset he put the phone down. He rang back later and asked for the duty manager, the next day he had a call from someone who said they would investigate and get back to him. 1 week later we are still waiting. My dad has since rung the Post Office… Read Full Review

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★☆☆☆☆

“I have had an annual policy with SAGA for 2 years. I...”

Written on: 16/06/2010

I have had an annual policy with SAGA for 2 years. I declared my existing condition of gallstones. I recently report that I have been placed on awaiting list for surgery. SAGA cancelled my annual policy.

The operator informed me initially that my policy would continue but when I rang to ask where my written confirmation was I was told that the policy was being cancelled. This reflected my earlier experience that the operators are incompetent and mislead customers.

The company misleads the… Read Full Review

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★☆☆☆☆

“After buying annual travel insurance from SAGA, my mum...”

Written on: 10/05/2010

After buying annual travel insurance from SAGA, my mum (a non-smoker) was diagnosed, and successfully treated for lung cancer with a lobectomy. As she was recovering well, we arranged a trip to the Canaries. She phoned to check that her annual policy would still be valid. Although staff were generally polite when called, it took weeks to get an answer. The staff at Saga never phoned back when they said they would, the underwriters generally had been given the wrong information, or had just… Read Full Review

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☆☆☆☆☆

“I have been a home insurance customer of Saga for some...”

Written on: 25/04/2009

I have been a home insurance customer of Saga for some years. I have never made a claim, and I have paid my premiums, including interest, by direct debit. Recently, I decided to take advantage of a special offer by another company and cancelled my policy with Saga. The cancellation charge was a whopping £35. No reward for loyal customers then. My new insurers were astounded; they said this was the highest cancellation charge they had come across. Luckily, the new insurers were willing to… Read Full Review

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☆☆☆☆☆

“I have just received a travel insurance renewal...”

Written on: 17/03/2009 by teddytom (1 review written)

I have just received a travel insurance renewal reminder from
Saga. It is showing a huge 42% increase over what I paid last year.
No explanation, no justification. A ripoff!
Do be sure to check alternatives before renewing with Saga.
I have, and have found at least five insurers quoting a lower premium than I paid Saga LAST YEAR… Read Full Review

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★★★★★

“Good overall policy providing you do not require...”

Written on: 26/04/2007 by NeilHamp (3 reviews written)

Good overall policy providing you do not require anything unusual… Read Full Review

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☆☆☆☆☆

“Saga's staff seemed to be well trained in fobbing off...”

Written on: 30/05/2006 by Nancy Scotson (1 review written)

Saga's staff seemed to be well trained in fobbing off the customer. Delaying tactics, and generally doing anything to avoid spending money to help a travel insurance claimant… Read Full Review

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Roetmoped's Response to Nancy Scotson's Review

Written on: 18/09/2009

I found this review very helpful because - concise and clear (plus we are having a very bad time with saga travel insurance and it's interesting to read other's experiences)

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