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Written on: 04/02/2011
Very simple, Gatwick closed due to the snow, told by airport not to travel, printed it ll out. Phoned Saga who said it would only accept claim if we had booked in. Told them we had booked in 24 hrs before departure on-line. Had boarding passes etc. Saga then said that they would not accept on-line book in. We had to go to airport. Told them again that entire airport was closed and so couldn't book in even if we could get there. No joy. Claim refused. AVOID… Read Full Review
Written on: 07/12/2010 by lochmaddy (1 review written)
This is my first time with Saga Travel Insurance and my last. Was stranded in Gatwick last week,spent most of the day trying to get my ticket sorted to get to Glasgow.In the end got a tranfer from London City Airport and to Glasgow at 8pm. Had to stay overnight in hotel for my connection to the Western Isles, the next day.
Today hoping to get some help with missed departures , was told "we only give you missed departure if your going overseas ", nothing in the UK. Told her I thought my cover… Read Full Review
Written on: 05/11/2010
I bought saga insurance for a cruise holiday my husband and I were taking on the 24th April 2010, unfortunately due to the volcanic ash cloud rearing its head my husband who suffered a heart attack in 1998 felt under to much pressure to go ahead with the holiday, when buying the insurance I informed Saga all of our health issues including the heart attack and was accepted.
When I tried to claim for the missed holiday I was told that my reasons were not acceptable as I had not told them my… Read Full Review
Written on: 11/08/2010
My dad rang the SAGA travel insurance call centre for a quotation, not sure if he could get cover for his wife. The operator wasnt interested in listening, was very rude to this 70 yr old man and even told him to 'just answer Yes or No'He was so upset he put the phone down. He rang back later and asked for the duty manager, the next day he had a call from someone who said they would investigate and get back to him. 1 week later we are still waiting. My dad has since rung the Post Office… Read Full Review
Written on: 16/06/2010
I have had an annual policy with SAGA for 2 years. I declared my existing condition of gallstones. I recently report that I have been placed on awaiting list for surgery. SAGA cancelled my annual policy.
The operator informed me initially that my policy would continue but when I rang to ask where my written confirmation was I was told that the policy was being cancelled. This reflected my earlier experience that the operators are incompetent and mislead customers.
The company misleads the… Read Full Review
Written on: 10/05/2010
After buying annual travel insurance from SAGA, my mum (a non-smoker) was diagnosed, and successfully treated for lung cancer with a lobectomy. As she was recovering well, we arranged a trip to the Canaries. She phoned to check that her annual policy would still be valid. Although staff were generally polite when called, it took weeks to get an answer. The staff at Saga never phoned back when they said they would, the underwriters generally had been given the wrong information, or had just… Read Full Review
Written on: 25/04/2009
I have been a home insurance customer of Saga for some years. I have never made a claim, and I have paid my premiums, including interest, by direct debit. Recently, I decided to take advantage of a special offer by another company and cancelled my policy with Saga. The cancellation charge was a whopping £35. No reward for loyal customers then. My new insurers were astounded; they said this was the highest cancellation charge they had come across. Luckily, the new insurers were willing to… Read Full Review
Written on: 17/03/2009 by teddytom (1 review written)
I have just received a travel insurance renewal reminder from
Saga. It is showing a huge 42% increase over what I paid last year.
No explanation, no justification. A ripoff!
Do be sure to check alternatives before renewing with Saga.
I have, and have found at least five insurers quoting a lower premium than I paid Saga LAST YEAR… Read Full Review
Written on: 26/04/2007 by NeilHamp (2 reviews written)
Good overall policy providing you do not require anything unusual… Read Full Review
Written on: 30/05/2006 by Nancy Scotson (1 review written)
Saga's staff seemed to be well trained in fobbing off the customer. Delaying tactics, and generally doing anything to avoid spending money to help a travel insurance claimant… Read Full Review
As rated by real users
" Awful service and ridiculous excuses " Read More
Written by nickiwheeler
" Travel insurance renewal " Read More
" Very efficient " Read More
" Terrible & Dishonest " Read More
" AVOID LIKE THE PLAGUE " Read More