EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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EDF Energy Electricity

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★☆☆☆☆

“Rip Off!!”

Written on: 26/06/2013

Received gas bill for winter period of £250 based on an actual reading, asked them to send same bill out but with partners name on, they asked for meter reading which I gave, bill arrived for £594!!!! Asked how it could be double the amount when they only took an actual reading one month prior to this (April - only have gas fire on and cooker and even then not often)didn't get a satisfactory answer just said not a faulty meter and basically pay up. Explained the bill for the whole year… Read Full Review

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Dmtnx18's Comment

Written on: 27/06/2013

The exact same thing has happened to me. The bill I received was for £2500. They explained that I was underpaying on electricity and that they hadn't charged me for gas for over two years. The amount they claimed I was spending on gas seemed ridiculously high for my one bedroom flat, but I got the same response as above 'the reading looks right'.

My only recommendation would be to make sure they're taking in to account the 'billing code', which means they can only charge you for energy you've used in the last year.

EDF, what do you think you're doing?

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Gabriel1234's Comment

Written on: 28/06/2013

Hello,

Just for information EDF do have a Facebook page where you can ask them directly or voice your opinions along with others.
As follows:
Make sure you retain a strong paper trail of all communication
log all your communication with EDF be it Phone, email or chat (get a printed copy of the EDF chat)
Keep all your bills as evidence
If you can, make sure you take your own meter readings month on month
Contact the Collection Company directly and put them in the picture as to what has happened and what you intend to do (at least that way you know that you have communicated with them)
Lastly but by no means least if you have a direct debit set up cancel it.

Support and advice can be obtained via your local CAB (Citizen Advice Bureau) an appointment may be necessary or if you are fortunate to have your own legal help get them involved. The foundation of any good Business should be to offer an excellent, upright and honest service or product to the customer....

Have a read back on other comments if you get a chance.

Good Luck (Don't get brow beaten)

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★☆☆☆☆

“Appalling Lack of Customer Service”

Written on: 25/06/2013 by Moulton99 (1 review written)

Have left this rating due to very poor service from EDF, and not just from their appalling call centres. The straw that broke the camels back for me was that I was working from home today & had a really rude representative of EDF Energy park on my drive without permission, then knock on my door to obtain the latest electricity/gas figures. I asked reasonably why he had parked on my drive when there was parking nearby & his reply was that he always did this. Absolutely no manners, and no… Read Full Review

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Gabriel1234's Response to Moulton99's Review

Written on: 26/06/2013

Hello,

Well what can I say but I believe the representative on behalf of EDF spoke volumes about the training by showing ..Little or no respect, for the customer with a law unto themselves attitude. With regard to the money debited from your Account this does not surprise me at all. If you care to read previous reviews you will see many others caught unaware by the EDF 'dipping into' effect. If you had gone over your overdraft would EDF have paid the charges??

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Moulton99's reply to Gabriel1234's Comment

Written on: 01/07/2013

I very much doubt it! In my experience EDF seem oblivious to behaving responsibly towards their customer base - it seems completely irrational to me that any company would debit their customers accounts for lets face it, very large amounts of money, but do not let those customers know about, and hence budget for, the debit. In my case, I was very lucky that I had an overdraft in place.

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★☆☆☆☆

“Appalling!”

Written on: 16/06/2013 by funkyflower67 (1 review written)

Changed to EDF in May 2013 from Eon. Switch went through on 16th May for electric and 24th May for gas. Received a communication from them to say they would be taking a payment of £63 on 4th June so we did not start the account in arrears and another payment on 25th June for £138 - fair enough I thought. Noticed yesterday that not only had they taken the £63 but eight days later on 12th June they had taken another £75 Direct Debit. I had not been informed this would be taken. Contacted… Read Full Review

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Gabriel1234's Response to funkyflower67's Review

Written on: 24/06/2013

Hello, this does not surprise me at all. I am not quite sure if their is a clause in the EDF contracts (small print of course) covering them for taking any amount from an Account holder as and when they please. I have had a conversation with a Bank in past concerning another organisation who randomly dipped in and took money, only to be told that they should not do this but, once you give any organisation your Account details effectively you are putting your trust in them and unfortunately not all organisations are trust worthy. Use this as a learning curve and you will choose wisely next time..... Good luck!

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Funkyflower67's reply to Gabriel1234's Comment

Written on: 24/06/2013

Hello, thanks for your response. I have now gone through the bank and they confirmed that the £75 Direct Debit should not have been taken and it has been refunded. In addition, I have now finally had an apology from EDF that they did not inform me the amount was being taken.

Not surprisingly, as I have now cancelled my Direct Debit, they have issued me with a bill so I didn't have to wait "until the end of the year" after all!!

My switch to another company goes through next month, but meantime they will not be able to take any more money from my bank account - interestingly enough my bill was £97 for the time I had been with them and they would have taken a total of £276 by Direct Debit - if they did this to every customer they have a tidy amount of money stashed away to earn interest on!

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Gabriel1234's reply to Funkyflower67's Comment

Written on: 31/07/2013

Hello,

Ummmh, your last comment was very worrying. I was led to believe that corporates were transparent, honest and upright lol!!

Oh but I live in the past...

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★☆☆☆☆

“Do not deserve any stars”

Written on: 13/06/2013

1)Poor communication.Did not communicate that they'd terminated my contract and made me incur a massive bill from the original supplier. 2) Billed me wrongly over a year later and did not admit it was their fault. 3) Call centre is a joke. The wait time is outrageous,the staff are rude, discourteous and passively aggressive. 4) Do not care about their customers complaints, have not fed back on a complaint lodged over half a year ago. LEAVE THEM NOW… Read Full Review

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Gabriel1234's Comment

Written on: 14/06/2013

Hello, Don't be too disgruntled and don't let their inefficiency ruin your Year. If you shop around their are some pretty good deals out there, with alternative suppliers, who actually offer really good customer service and sound like they do care...Good Luck

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★☆☆☆☆

“On Going Uphill Battle”

Written on: 05/06/2013 by PJ73 (1 review written)

I transferred over to EDF in March 2011 as I felt EON's prices were just too high and they were refusing to remove the prepayment meters in my flat. EDF took both gas and electric accounts over and fitted new meters and I have paid a monthly direct debit to cover both fuels ever since. Long story short, in February of this year I realised there was an issue as I continued to have EON insisting the gas meter/account was theirs. On further investigation by EON (who have been fantastic) it… Read Full Review

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Gabriel1234's Response to PJ73's Review

Written on: 10/06/2013

Unfortunately, for you, this is NOT unbelievable. Until you have had dealings or experience of EDF you do not realise the stress they can cause to any individual. They are non-transparent in their actions/readings and tend to 'pluck' figures from the air with no explanation at all. Anyone who gives Bank Account details to this company are opening themselves up to a 'help yourself' process for this supplier. If you care to read back on various other reviews you will realise that you are dealing with a very dysfunctional business (not organisation cause they certainly are not that). Poor Communication internally, no customer service and frankly I believe they do not give a hoot because they are big enough and profitable enough to not give a hoot. Any Company that spends and squanders amounts on advertising to bring in additional custom while not wanting to retain existing business, will eventually crack and disappear. Reputation is built on the best form of publicity being 'word of mouth'...

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★☆☆☆☆

“AVOID!”

Written on: 21/05/2013

In January we decided to switch energy companies from British Gas to EDF as BG had been undercharging us & sent us a bill for £600 just before Christmas! We have been with EDF for 5 months & have had nothing but problems. Our first bill was £74 & ever since it has been £120. We hardly use our heating as we live in a bungalow, so it doesn't take much to heat it. We were not warned of the increase in price. EDF just tried to take the £120 from our bank, which we did not have enough funds… Read Full Review

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Gabriel1234's Comment

Written on: 03/06/2013

How unfortunate for you that you have been treated in this way, by these Energy Bullies because, effectively that is what they are. I think like many of us you will have to use this as a learning curve. A pay metre might be better for you even though it may be worth just shopping around for a capped rate from an alternative supplier. (capped meaning you pay a fixed rate with them for so many years that does not fluctuate i.e' £50 each month) Fuel is not going down in price but did you know that if your Energy is taking up at least a quarter of your income you could qualify for FREE Wall cavity insulation, loft insulation and various other bits from Energy suppliers to make your home warmer. Go onto any Energy Supplier website and see if you fit the criteria. Prepare for winter in advance. Good Luck:)

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★☆☆☆☆

“Avoid at all costs. ”

Written on: 12/05/2013 by Inkitpierceitburnit (14 reviews written)

Dreadful company. From the very beginning, when the rude, condescending crone on the other end of the telephone reponded to my request to have the key meter removed and replaced with a standard credit model with "well, you DO realise that you have to undergo a Credit Search? Which you may not pass" to the demand for £200 when I informed them that I was moving out. I was puzzled. I had dutifully provided a meter reading EVERY month for the 9 years that I lived there. Apparently, EDF saw fit to… Read Full Review

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Gabriel1234's Response to Inkitpierceitburnit's Review

Written on: 03/06/2013

Totally agree....The Blue Promise with EDF, alone, is an indicator to the customer what EDF are about. Once you start dealing with their incompetence the air will be 'blue' the language 'blue' and that is how they will leave you feeling 'blue'.

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★☆☆☆☆

“Trying to bill me for over 4k”

Written on: 10/05/2013

EDF has been a horrible company, they always said they were billing me the correct amount since signing up with them and three years later, after never receiving an adjusted bill or anything I have been told that my bill is over 4k. They had told me that they read my meter once a year ago and that my account was up to date, when I signed up they said that my account would be read and adjusted every quarter which was never done. I never received a bill and they have never made an actual reading… Read Full Review

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Gabriel1234's Comment

Written on: 03/06/2013

Unfortunately, like you, I learned the hard way with this Company. What they tend to put in writing is totally different to what they tell you verbally. Once you get into the 'maze' of the call centres dotted all around the uk and India this is beyond belief, as communication does not appear to be apparent, using the cloak of 'data protection' which is total poppycock. No one, in-house, can make a professional decision and I believe by now, that their collection Agency would also be in some sort of legal battle with them. As long as you have everything in writing vs what they have delivered you should be covered if you should need to go through the Energy Onbudsman... Word of warning though if they still have your Bank details cancel any DD..

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★☆☆☆☆

“VILE COMPANY AVOID!!!!”

Written on: 29/04/2013 by doodah (6 reviews written)

I went with this company after having someone visit me on my doorstep saying how they can cut my electricity bills for me, this was Dec 2008. In April 2009 i was finally signed over to this awful company. I was on economy 7 due to having storage heaters so had 2 readings day and night. I had meter readers regularly coming to my home to read the meter and every month i would pay what i owed by Direct Debit. In Novemeber of 2010 and me being 8 mths pregnant i got a letter form EDF asking for me… Read Full Review

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Gabriel1234's Response to doodah's Review

Written on: 02/05/2013

Nothing surprises me about this lot as they have absolutely no honest, accurate robust system or Training in place, it is a case of "The computer say's no". They will deny ever saying something or offering something and only admit it if the hard factual evidence is pushed under their noses and even then they will still ignore it. EDF have expressed nothing but a lack of care for the everyday customer. Just a quick question when you moved to your new Energy Company did you feel like a massive weight was lifted from your shoulders...Isn't it sad that Suppliers who we choose to use can make life so miserable for their Customers? Something is most definitely amiss as it is the likes of us that pay their wages? (David and Goliath) .

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Doodah's Response to doodah's Review

Written on: 03/05/2013

I feel so much better now i have moved from this awful company i would of moved a long time ago if it wasn't for them putting me in debt in the first place then trying to steal money form my bank account! Makes you wonder how many more people they have done it too especially those that don't have online banking or check their accounts on a regular basis!! They are now saying i owe them just over £217 as they haven't billed me since Oct 2012. They want the money in 10 days. I have said it has taken them 3 mths to sort out my final bill and that is just estimated too so i will pay £5 a week nothing more! After the meter readers came to my house to read the meter i would actually call EDF to tell my readings as the meter readers were adament i was using more electric at night than in the day! How i don't know????

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Dunnber's reply to Doodah's Comment

Written on: 03/07/2013

I'm having the same problem with edf, I've only got a bill because i asked for one. They are saying i owe £2617.45.For a year. £1000 of that is from them doing this before. I pay £214.00 a month for my electric and they said when i rang them about this bill that my ongoing usage is on £135.00 a month. So really impossible to owe this amount. They have said that i use most of my electric at night between 12-7 am when we are all asleep. Then they tried to say it was my water tank because its on 24/7 and has been for 9 years. I've now made a complaint, they have 8 weeks to sort it out or it will be going to the ombudsman. I'm stuck with them until this is sorted. I've said that i'm not paying by direct debit and i want quarterly bills with my meter readings.

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Gabriel1234's reply to Dunnber's Comment

Written on: 31/07/2013

If this is accurate most certainly cancel your DD and immediately visit your local cab or the Energy Ombudsman. Energy bills are expensive but to this extent....There are lots of suppliers out there that will support you in getting it right and accurate. Good Luck.

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★☆☆☆☆

“Massive monthly charge increase.”

Written on: 17/04/2013 by mikels (1 review written)

In Sep last year I transferred my gas and electricity supply to EDF. My usage was based on the last 12 months actual usage. The monthly payment was set at £94.00 per month. This was broadly in line with my previous supplier but the rate was fixed until 2014, instead of 2013. My March direct debit was increased to £168.00 with no notification by email, although I have a paperless account. It turns out I had been advised in March that this would happen but for me to know I would have to check… Read Full Review

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Gabriel1234's Response to mikels's Review

Written on: 26/04/2013

Well unfortunately, for you, you are on a 'rocky road' as communication or should I say lack of communication is something that EDF specialise in. The expensive marketing campaign selling the 'Blue' promise is executed very well in leading to new customers, with most unaware that the continual increasing cost on their bills funds this advertising. Do not expect this lot to be upright and plead 'yes this is our error' because it will not happen...Change again while you can or you will be well out of pocket and good luck!

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Mikels's reply to Gabriel1234's Comment

Written on: 30/04/2013

Much to my surprise I got a phone call a few days back from Customer services who, on he basis that summer should be coming, agreed my usage on gas, which was the problem, should be less over the next few months. They suggested lowering my direct debit by £54.00 per month which brought it down to an increase of about £10.00 per month. The whole lot to be checked in August. As I have a fixed tariff until April 2014 I will live with this, assuming nothing disastrous happens in August, and re-evaluate then as changing tariffes before summer would be a good move. Thanks for your interest.

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★★★★★

“Ply up to now”

Written on: 09/04/2013 by Manchester12 (1 review written)

I don't now yet but the customers service Was ok and they have given me a fix price E.on was ripping me of any way let u now How the out come goes with edf… Read Full Review

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Gabriel1234's Response to Manchester12's Review

Written on: 11/04/2013

Good Luck but, don't hold your breath......When you feel that you are being ripped off anything seems better than the service you are receiving and unfortunately you have bought into just that 'anything'..

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★☆☆☆☆

“Poor Service”

Written on: 02/04/2013 by TiptreeJam (1 review written)

The prices were on a par with other providers of gas and electricity. However their customer service was very poor. As a result I left in early Jan and had £100 credit. Despite them saying credit will be refunded promptly after complaining a number of times the latest date I have for my refund is mid April… Read Full Review

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Gabriel1234's Response to TiptreeJam's Review

Written on: 11/04/2013

As per previous reviews don't be surprised if the next communication informs you that you in fact owe them the £100...EDF blow like the wind....

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★☆☆☆☆

“owfull!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! avoid all costs”

Written on: 28/03/2013

well where do i start first they couldnt set my account up properly then when moving it took 6 months to pay my final bill finally, a customer service lady done it manually i then recive a automatic bill another 6 months later asking for £400 when i had recived a refund, on top of this i found out a few days later a debt collection agency has sent me a letter asking for the money all this stress has been caused by some useless wastes of spaces!!!!!!!!!!… Read Full Review

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Gabriel1234's Comment

Written on: 02/04/2013

Well this does not come as any surprise. Effectively, what this Company is saying, is firstly, the Computers do not have the capacity to deal with a straight forward Account Set up, (How many customers do EDF have?) manually works better, secondly the Accounting system does not work effectively to understand 'debit' vs 'credit', current usage or longterm expectant usage, instead it is easier for each specialist department to call in a debt collecting agency to sort out their own inefficiency problem? 21st century failure at it's best! Do you not agree?

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★☆☆☆☆

“money stealing ”

Written on: 24/03/2013

i asked for my money i was in credit by was told it would be in tuesday now wednesday rang up today and they failed to even put it through. refused to let me speak to a manager! and refused to do anything to transfer it today even though it was there fault! now looking into switching! never go with them they steal ur money refusing to give it back. there is nothing i like what so ever!… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Now if the boot was on the other foot and you owed them they would be down on you like a ton of bricks. Don't be surprised if the next bill you receive tells you that it was an error and in fact you owe them that amount. EDF are not based on facts....

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Davidvbrown's Comment

Written on: 27/03/2013

EDF supplied both electricity and gas to me. When I switched to BG my final bills were :Electricity £127.23 debit. Gas £320 credit. Did not get re-imbursed. Waited. Bills and final demands came for electricity bills. Rang up complaints. Said Hey - you are billing me but you owe me the balance . They said )h Sorry but your gas credit has already en applied to your electricity bill and the 127 is the final bill for both Accepted it dubious. Now I study the bill - there is no connection between the bills. They said oh sorry - it is a bit obscure but we are changing it. Tell you what, We'll give you another month to pay the electricity. And not the initiative of the complaints guy - has to be company policy.

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Gabriel1234's Comment

Written on: 27/03/2013

The Company has no Policy or should I say no legal above board policy.....I think your next move should be contact with the Energy Regulators.
EDF should not be allowed to withhold your money and if you are with British Gas they should have offered you advice before taking you on as a Customer. Good Luck..

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★☆☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 21/03/2013 by celenti (1 review written)

I am in the process of changing to EDF big mistake.My transfer will take less time than the 4-6 weeks they estimate actually 26 days which meant I would be leaving Scottish Power 5 days before my contract ends and am therefore obliged to pay an early termination fee. Realising this I then cancelled my new contract with EDF within their 12 day cooling off period but they conveniently ignored this email so I am now commited to EDFand to paying the penalty payment to Scottish Power. What I dont… Read Full Review

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Gabriel1234's Response to celenti's Review

Written on: 26/03/2013

Unfortunately you are partially correct EDF are one of the worst Companies (won't call them organisation as they do not know the meaning of the word) to deal with. The Blue promise actually means the air around you will be totally 'blue' all the time you are with them. They have absolutely no respect for the Customer, the staff do not communicate in house, try the chat room in India while you are on the phone in the UK, at first its hassle after a while (about 6 months) it becomes unbelievable. Obviously proving to succeed in the 21st century you need no Management skills or Business skills at all or communication skills!! (Hope for some) Good Luck with your change!!

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★☆☆☆☆

“Even one star is too generous”

Written on: 18/03/2013

I switched to the blue+ fixed tariff about 4 months ago and everything was going so well until... I tried to switch the bank account used to pay my bill, contacted customer services and was assured everything would be fine. My account was £191 in debit at the time (not too unusual as it was the end of Fed and I'd only opened the account in December). The next thing I know, I'm sent a bill for the full £191 expecting payment two weeks later. Customer services inform me this is becuase I… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

You should have immediately cancelled your Direct Debit!! Any good, professional, honest organisation would let you know how much would be taken and what changes would need to be made to your DD payments. Overall EDF treat their Customer like idiots. Change, keep the paper trail and fight your corner....

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★☆☆☆☆

“Avoid using EDF as your electricity supply”

Written on: 15/03/2013

EDF are the worst electricity company around in my experience with them. I have received nothing but hassle off them they are trying to charge me for somebody elses bill and said because the bill is in my name that I am responsible for the bill... In knowledge this is illegal..!… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

You need facts and evidence before you progress with this i.e; dates you moved into the property, who was there before you, all the communication that you have had with EDF to date. Unfortunately if the bill is in your name and the agreement is with you, then you are probably liable.

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★☆☆☆☆

“The worst service I have ever received from any company”

Written on: 15/03/2013

I think it's all been said. Truly awful service in every way. For sheet incompetence I have never sen anything like it. Have switched now but still have outstanding issue over what I believe to be incorrect bill. Please, don't even consider using them… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Join the gang! Sadly by the looks of things they may be given the thumbs up by the Gov for a Nuclear station....All about the money, not the service unfortunately for us.

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Flightdeck1's Comment

Written on: 26/04/2013

That is a worry if they can not run the company now what are they going to do with a Nuclear station BANG!

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★☆☆☆☆

“Do not change to EDF”

Written on: 14/03/2013

Changed to EDF Blue Price promise 4 months ago and I now regret it. Messed up my payments and personal details which I could not update as they had recorded them wrong so wouldn't reconise me when I went on line. When I went with them they took a meter reading and assured me that the agreed amount was more that enough to cover my bills, and that as my price was fixed it would only change if my usage went up. I am so careful electric and heating and have even turned my thermostat down by 1… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Customer Service with EDF is a thing of the past. The only interest they have is ensnaring you as a customer to enrage you as a customer. The Shoody Mis-management from this bunch, should make them hang their heads in shame. It is all about profit. Change suppliers as EDF are one of the worst, if not the worst!

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★☆☆☆☆

“Awful service made very complicated”

Written on: 02/03/2013

The most disorganised mess of a company. Regret switching to them and never will again even if they claim to be the cheapest. Switched my electricity to them, then my gas. This was my first mistake, doing this separately caused no end of problems. Id signed up for paperless billing and was told i could look at my bills online. They suggested I merge the two separate accounts for gas and electricity into one account, I thought that sounded sensible and agreed to it. This led to me not being able… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Unfortunately for you the next step will be your details sent through to their debt collecting company through their lack of communication. Just make sure you keep the paper trail. This must be one of the worst organisations, left of a leash to do as they please. A true indicator of lack of care and control culture in the UK.

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