EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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EDF Energy Electricity

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★☆☆☆☆

“Avoid using EDF as your electricity supply”

Written on: 15/03/2013

EDF are the worst electricity company around in my experience with them. I have received nothing but hassle off them they are trying to charge me for somebody elses bill and said because the bill is in my name that I am responsible for the bill... In knowledge this is illegal..!… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

You need facts and evidence before you progress with this i.e; dates you moved into the property, who was there before you, all the communication that you have had with EDF to date. Unfortunately if the bill is in your name and the agreement is with you, then you are probably liable.

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★☆☆☆☆

“The worst service I have ever received from any company”

Written on: 15/03/2013

I think it's all been said. Truly awful service in every way. For sheet incompetence I have never sen anything like it. Have switched now but still have outstanding issue over what I believe to be incorrect bill. Please, don't even consider using them… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Join the gang! Sadly by the looks of things they may be given the thumbs up by the Gov for a Nuclear station....All about the money, not the service unfortunately for us.

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Flightdeck1's Comment

Written on: 26/04/2013

That is a worry if they can not run the company now what are they going to do with a Nuclear station BANG!

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★☆☆☆☆

“Do not change to EDF”

Written on: 14/03/2013

Changed to EDF Blue Price promise 4 months ago and I now regret it. Messed up my payments and personal details which I could not update as they had recorded them wrong so wouldn't reconise me when I went on line. When I went with them they took a meter reading and assured me that the agreed amount was more that enough to cover my bills, and that as my price was fixed it would only change if my usage went up. I am so careful electric and heating and have even turned my thermostat down by 1… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Customer Service with EDF is a thing of the past. The only interest they have is ensnaring you as a customer to enrage you as a customer. The Shoody Mis-management from this bunch, should make them hang their heads in shame. It is all about profit. Change suppliers as EDF are one of the worst, if not the worst!

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★☆☆☆☆

“Awful service made very complicated”

Written on: 02/03/2013

The most disorganised mess of a company. Regret switching to them and never will again even if they claim to be the cheapest. Switched my electricity to them, then my gas. This was my first mistake, doing this separately caused no end of problems. Id signed up for paperless billing and was told i could look at my bills online. They suggested I merge the two separate accounts for gas and electricity into one account, I thought that sounded sensible and agreed to it. This led to me not being able… Read Full Review

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Gabriel1234's Comment

Written on: 26/03/2013

Unfortunately for you the next step will be your details sent through to their debt collecting company through their lack of communication. Just make sure you keep the paper trail. This must be one of the worst organisations, left of a leash to do as they please. A true indicator of lack of care and control culture in the UK.

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★☆☆☆☆

“Monthly Bills Far to High ”

Written on: 25/02/2013 by ice198625 (1 review written)

Been with EDF Energy for just over a month now and had my Gas & Electric bill which in my opinion is far to high, We always turn lights off when not using them the only thing on in this house is the PC, & TV on a daily basis my Electricity bill came through at £92.01 for one month, My misses uses the radiators about 2 or 3 hours a day sometimes not even that and we got a gas bill for over £82.01 Do not know how an earth these people can say they are cheapest and that blue price promise is a… Read Full Review

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Sunnylife's Response to ice198625's Review

Written on: 05/03/2013

EDF is horrible, I moved out of my house, where I stayed for 6 months, first they send me a final bill totaling £376.70 covering 3 months, after I paid for it, they removed this bill from my edf online account, and added a new final bill asking me to pay £102 for the same period?! Now I can't even view the 376.70 bill I paid for....got no proof of what has been going on.

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Gabriel1234's Response to ice198625's Review

Written on: 26/03/2013

If you have time read the rest of the comments and replies on here and you will find that Customer Service does not exist, internal communication is dire and basically they could not give a hoot about their Customers. Do not rely on them to keep an accurate record for your billing, you will need to do for facts and evidence as to what they are not doing....Change while you can!

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★☆☆☆☆

“I regret switching to EDF”

Written on: 23/02/2013

Switched to EDF's Blue+Price Promise 3 months ago. It appears they have managed to bungle setting up my Direct Debits so I am paying far too little. Was previously with Scottish Power - had no problems with them at all and now regret switching. Before that with Virgin Energy - terrible, took over a year to for them to fix a billing problem - basisically they could'nt bill me for electricity for about a year. I fear something similar is happing again with EDF. Why do these energy suppliers have… Read Full Review

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Gabriel1234's Comment

Written on: 25/02/2013

EDF's Blue Price Promise actually means, the air will be blue once you start dealing with their call centre staff, the Promise does not exist and if it does all it means is that the air will be blue as your discover the lack of service, communication and the 'pluck a figure out of the air' approach to your usage. Well the Price is self explanitory if you understand double dutch and the lovely big salary and bonus the CEO recieves. If you are looking for a recent article on EDF's fun and games (cause it ain't a service!!) read Daily Mail page 26 article mentioning EDF....Reality as it is! EDF must be spending a small fortune with the debt collection agencies...

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★☆☆☆☆

“Executive Team EDF Terrible”

Written on: 10/02/2013

I have been with EDF Energy for Gas and Electricity for almost two years now and even before I started with them I had problems, they had set up direct debits without my prior authority which I would say is illegal. Anyway within the time I have been with them, they have missed taking payments from my bank and I would say that this is continuous, they don't care when you email them. On 31 January I submitted meter readings and they didn't bill me, I had an email trail with a few of their… Read Full Review

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Gabriel1234's Comment

Written on: 12/02/2013

How unfortunate for you. A word of warning if you are still with EDF and have a DD set up with them they will also take any monies owed randomely as they are an authority unto themselves and do not respond to anyone. Good luck with all the organisations that you have written too they must have such a backlog of complaints now. Realistically the problem should be trouble-shot directly at EDF not through a third party. This is total mis-management by an company that does not give a hoot....Reaping whlie they can...How long can they carry on for?

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★☆☆☆☆

“TERRIBLE - AVOID AT ALL COSTS. DONT EVEN DESERVE 1 *”

Written on: 01/02/2013 by dudleysdad (1 review written)

EDF failed to correctly set up the DD for my bill. 3 months into the contract I received a threatning letter saying we will be taken to court for non-payment. No previous notification received. When i ring them they are like automatons on the phone but finally one of them admitted that EDF had made a mistake and apologies, setting up a new DD. Today, Jan 13, we receive a letter telling us that they are seeking court action for non-payment of the bill and that they had tried to contact us on… Read Full Review

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Gabriel1234's Response to dudleysdad's Review

Written on: 06/02/2013

If you care to look at other comments on this site you will realise that you are not alone here. This 'EDF' is designed to upset, annoy, frustrate and alienate customers. I agree with you avoid.

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Cheltonianbird's reply to Gabriel1234's Comment

Written on: 13/06/2013

We have been with EDF for 18 months and during that time DD has been put up twice from£120 t0m £164 and now £193! The £164 increase was only in November and is based on past years useage. They can't seem to understand that it is necessary to be paying this amount for 1 year to get out of a debit situation and we cant afford to pay £193

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Gabriel1234's reply to Cheltonianbird's Comment

Written on: 14/06/2013

Hello, Well firstly I would request an answer as to why has their been such an increase and also look to see if your usage at home has changed at all. If you believe the bill is incorrect challenge this with EDF first, if unsuccessful, the Energy Ombudsman. In the meantime shop around for better deals where potentially you could get a capped rate so you know what you would be paying month on month. (No shocks) Request a monitor so that you can recognise what is using your fuels. There are some decent packages out there if you care to shop around. Do it now before you get sucked down the hole of out of control Energy debt. Also if over a quarter of your salary or money is being spent on Fuel this is seen as Fuel poverty therefore, support is available for FREE insulation of your property..Look on any Energy website to see how they can help you. Finally your local Council maybe into the Collective switching, give them a call to find out. Good Luck!

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★☆☆☆☆

“Outrageous Organisation”

Written on: 26/01/2013 by Mwell (1 review written)

EDF have managed to put a 'civil collection agency' onto my new address - in order to chase a bill which has already been paid - i was in rented accommodation and had received my deposit back - WHICH YOU DO NOT GET UNLESS ALL BILLS HAVE BEEN SETTLED and i have now been forced to pay an extra 74 pounds - although as i said i already had evidence of this being paid as their debt collectors or harassers were becoming too much - a company called LCS. An outrageous situation, making me ill. I hate… Read Full Review

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Gabriel1234's Response to Mwell's Review

Written on: 06/02/2013

I can really sypathise with you initially when I first had dealings with EDF's mismanagement of my Account I was incredibly angry which in turn turned to frustration, then onto amazement about the lack of communication, the lack of customer service and even care. This has now become laughable. I am also dealing with LCS through EDF, the conflict between customer and provider and LCS is unbelievable. How an Business of this magnitude has manged to stay afloat has amazed me. Note I do not use the word Organisation (meaning organised) as they are not, Customer service also does not apply as they do not offer this. What is offered is a bulldozer way of dealing with honest paying customers,therefore recommendations take your custome elsewhere and spread the word of the shoddy practice this bunch offer....

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 12/01/2013 by kenjohns (1 review written)

My problem is paying them any money. It took them 6 months to accept that I existed and now I have left them they continue to chase money even though I have letters from them agreeing I have paid in full. They are now threatening to shut the electricity off, but they do not supply me Scottish Power do, and yet when I call them all I get is that these letters are sent in error. I am keeping a log off all calls and promises, all letters and e-mails and it really is consuming hours of my time. I… Read Full Review

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Gabriel1234's Response to kenjohns's Review

Written on: 06/02/2013

Unfortunately the only people that really log onto review centres like this are the one's that wish to complain like you and I, living in hope that we may get a fair service and a fair deal instead of all the rubbish and mismanagement that we have had to endure over the last year or so. I believe that a Business or ship is only as good as whoever is steering at the helm? The proof is in the pudding. Excellent service usually filters down, rubbish service likewise!! This is what Customer Service is being rewarded for, effectively a rubbish service!

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★☆☆☆☆

“PLEASE NEVER USE EDF!!!!!!!!!!”

Written on: 13/12/2012 by ROSIEANDDAZ (1 review written)

Hi, i changed to EDF when Uswitch said they was cheaper OMG i have never paid so much electric in my life no one is at my property in the day and I usually spend £10 a week and now im spending £25 a week i know prices have gone up but this is a joke. i called and ask why this is they got me to check to see if there was a debt on the meter and there is not. so they want me to take a reading for 4 days grr you just lied when i signed up about your prices. the only good thing is they have a… Read Full Review

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Gabriel1234's Response to ROSIEANDDAZ's Review

Written on: 13/12/2012

I wish their was a way that this site could be publiscised and the general public made more aware of what they are letting themselves in for by joining this supplier. Customer Service is very poor and follow ups even worse, conflicting information with amounts for bills pulled out of a top hat.....Move away as quick as you can....

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★☆☆☆☆

“DIRECT DEBIT CHANGES”

Written on: 02/12/2012 by weetroot (1 review written)

My last bill a few weeks ago stated that they would increase my DD by £10.00 per month in January 2013. At the bill date I was £170.00 in credit so I called their "customer services" and told them that I did not want to increase my DD and the young lady said she would take care of it. I emailed to confirm that I did not wish to pay the increase. I got a reply back that they would carry on with the increase as I would use more power during the winter and this would be to my benefit after… Read Full Review

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Gabriel1234's Response to weetroot's Review

Written on: 07/12/2012

Please don't hold your breath if you are seeking a decent, honest and upright and professional service as you will not get this. EDF are not phased by threats of such and run the 'ship' as they please. Customer service or mutual respect for the customer does not apply, only pushing new products and the Blue Tariff. If you pay by DD keep an eye on your Account...

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Coreservers's Response to weetroot's Review

Written on: 08/12/2012

us as well, we're £225 in credit, and they've just told us they are increasing from £68 to £93 a month. time to move on from this shower of criminals

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★☆☆☆☆

“Billing mistakes and rejected meter readings”

Written on: 24/11/2012

I have been with EDF for almost 18 months and I have never been able to submit an online meter reading. The website just won't accept it. They have also made billing errors that they refuse to correct. Customer service is a joke. It's as if their computer system makes decisions at random and no-one in the call centres has the authority to correct the mistakes. That's if you ever get through in the first place, because you end up on hold for ages. E-mail support is even worse because it takes… Read Full Review

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Gabriel1234's Comment

Written on: 29/11/2012

Hello, why don't you have a read of the other reviews on this site it will give you real insight into this Company that frankly "don't care". The average time for aphone to be picked up through a call centre is 20 mins plus unless you cheat and use the option button that you wish to purchase as a new customer. Tricking EDF into thinking this could be potentially new Business this way the phone will be answered in under 5 minutes. Chat is excellent in you are interested in talking to someone on the other side of the world who knows absolutely nothing about your account or original phone calls but know everything about sellin you an additional product. EDF were on Watch Dog a few weeks ago and also in the Daily Mail because of an appalling service. A change is as good as a rest.....Escape before they send you insane!! Good Luck>>>

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Sunnylife's Comment

Written on: 05/03/2013

I used EDF electricity and gas, the company is horrible, I moved out of my house, where I stayed for 6 months, first they send me a final bill totaling £376.70 covering 3 months, after I paid for it, they removed this bill from my edf online account, and added a new final bill asking me to pay £102 for the same period?! Now I can't even view the 376.70 bill I paid for....got no proof of what has been going on.

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★☆☆☆☆

“SHOCKING SERVICE!!”

Written on: 24/11/2012

I am in the middle of changing suppliers, sorry i did now as it has taken 4 months, now they require picture of the meter boxes, also had to call them about 3 times, each call takes around 40 minutes to answer, were are the staff especially during the winter months. terrible company would not recommend… Read Full Review

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Gabriel1234's Comment

Written on: 29/11/2012

As of 20.11 on 29th November 2012:
No answer to the phones

Please note: We are experiencing high call volumes at the moment via our contact centre, therefore there are various other ways you can contact us...
(ummm I wonder why??)

Our Live Chat service is currently busy, please try again later.
(Umm I wonder why?)

Change your supplier now while you can as it will only get worse!!!



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★☆☆☆☆

“Hard to contact, random bills & rejected meter readings”

Written on: 23/11/2012 by Louba_Lou85 (1 review written)

Where to begin! I switched to EDF in May and regret it horribly. I was drawn in by a cheaper tariff and signed up initially for monthly DD payments. I used to pay quarterly online with Npower and never had any problems so i contacted EDF to ask to switch to quarterly payment. I may as well have asked for the moon on a stick. After 3 emails to them and 3 very slow responses confirming the change had been made i continued to recieve monthly bills. It was as though the amounts had been plucked… Read Full Review

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Gabriel1234's Response to Louba_Lou85's Review

Written on: 29/11/2012

I left EDF four months ago and have been with British Gas since then who offer an excellent service in comparison to this 'shoddy' model which cannot be called an organisation as they are far from it. There is absolutely no way on earth that staff are trained to acceptable standards and I personally believe that they make it up as they go along.

As of this evening the contact system looked like this:

No answer to phones.

Please note: We are experiencing high call volumes at the moment via our contact centre, therefore there are various other ways you can contact us...

Our Live Chat service is currently busy, please try again later.

You can bet your boots the majority of this was not repeat business...Good on you for switching back!!

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★☆☆☆☆

“Bad Billing and Customer Service”

Written on: 23/11/2012 by Krissyb01 (1 review written)

I am just about to move energy companies for EDF, After chasing them for nearly a year they all of a sudden produced a bill for £690 for electricity, they then billed me for 1 month for £188.60 and then again for this month of £93.92 - Who uses that much electricity especially since I work full time and I am hardly ever at home! Phoned them and they claim it could be because the bills are estimated and if I wanted to rectify then I would have to produce a meter reading (Eh - What am I… Read Full Review

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Gabriel1234's Response to Krissyb01's Review

Written on: 29/11/2012

Have a read of previous reviews, this company should not be allowed to operate.
I was previously estimated of a utility usage £497.00 for the year ok £500 for two months?? I also work therefore, believe I must have had some sort of leak straight into EDF's profit bag!!

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★☆☆☆☆

“Answer your phones!!!!”

Written on: 10/11/2012

Am leaving EDF after 8 years based on tariff, and shocking customer service....who has got a spare hour to wait for them to answer their phone? I dont care if its a freephone number-just get your staffing sorted to take the volume of calls you have! Its ridiculous!!!!… Read Full Review

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Gillian2102's Comment

Written on: 13/11/2012

I have been trying to get through to them for 5 days now to discuss bill payment. I have been on hold for up to 40 minutes and had to give up each time. They will be cutting me off soon unless I can get to speak to someone. Tried emailing them and it says they take 10 days to reply to an email! Shocking!

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Gabriel1234's Comment

Written on: 14/11/2012

Try a carrier pigeon which will prove to be a lot more effective alternatively take alook at the Daily Mail dated 14th Novemebr page 47....

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★★☆☆☆

“Service or lack of”

Written on: 07/11/2012 by dah0444 (9 reviews written)

Had an account with EDF until Sept 12 left as only available tarrif was Standard. Move accounts elsewhere ( gas to one firm electric to another. Cheapest way?) Then tried to recover credit balance. 3 times various statements it was being done all with long waiting time for phone answer. Guess what no refund. Trying again today waiting on phone 18mins so far still no answered.Whoops phone goes dead after 27mins......... Email waste of time as minimum answer time is 10 days. Have known emails to… Read Full Review

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Gabriel1234's Response to dah0444's Review

Written on: 07/11/2012

Not a lot!!
It may be a better option for you to contact your local CAB.

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Laney66's Response to dah0444's Review

Written on: 08/11/2012

Try calling the Complaint Resolution team direct on 0800 904 7450 at 8.30am that's the only time I can get an answer.
In 2 months I have had 4 acc no's & an address 250 miles away linked to my acc. Also 2 d/d for 2 unknown acc's linked to my bank acc. They have taken too much via d/d & have now changed my credit from £221 to £41 & are still billing me £138 this month. Needless to say I am making a lot of early morning calls to EDF & checking my EDF & bank acc's daily

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Gabriel1234's reply to Laney66's Comment

Written on: 14/11/2012

Hi, have a look at the Daily Mail dated November 14th 2012 page 47 literally dedicated to these scoundrels....

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★☆☆☆☆

“Illegal switch over of electric”

Written on: 07/11/2012 by stevensteven (1 review written)

My father receiced a phone call from EDF trying to sell him their electric and all he said was "send me some info and I will look at it and see if you are cheaper" but EDF took that as a green light that he wanted to switch to them ! . I have phoned them twice both calls took over 30 minutes to answer ! which just shows you what kind of company they are. They say they can't do anything because they have to go through due process. I am getting onto ofgem today in the hope they will do something… Read Full Review

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Gabriel1234's Response to stevensteven's Review

Written on: 07/11/2012

You may be better off going to your Cit Advice b that now have a specialist dealing with consumer complaints. My advice to you (1) make sure that this company have no access to Account details meaning Bank Accounts to take funding.(2) Go to a new supplier that will offer your family a service that is understandable, aplicable, honest and accessible to read on line. In other words change suppliers!

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★☆☆☆☆

“That Website...”

Written on: 06/11/2012

You get a mail saying your bill is ready for viewing and when you try to access it you can't open the files. E-mail complaint will be responded to in "10 working days". Hanging on the phone for 30 minutes to try and speak to someone.... Monumentally inept… Read Full Review

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Gabriel1234's Comment

Written on: 06/11/2012

prepare yourself as the frustration will just continue......If you are seeking good customer service and an uncomplicated professional system to follow, you are going to be disappoined!! It does not get better!!

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