EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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★☆☆☆☆

“Poor at every level”

Written on: 07/04/2014 by stevemac1976 (1 review written)

Joined EDF through a comparison site a month and a half ago. Heard nothing from them them until a series of rather criptic emails started coming from them saying there was "an important message" for me. I needed my account number to read them but I have no idea what my account number is as I have had no communication from them. I opted to create an online account in order to view my bill and get access to my account number... I couldn't though because guess what, I needed my account number to… Read Full Review

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★☆☆☆☆

“I bought a flat to rent out and decided to change from...”

Written on: 13/03/2014 by phangantiger (5 reviews written)

I bought a flat to rent out and decided to change from British Gas to EDF. 6 weeks later the change had not gone through - EDF kept on changing the date supply would start. It became apparent that the changeover would only be after the new tenant moved in - which was not possible - and so I cancelled the transfer. The new tenant moved in and changed the British Gas Contract into his name. March arrives and I get two direct debits for £114 taken out of my account. EDF are billing and… Read Full Review

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★☆☆☆☆

“Electrickery de Fault - ”

Written on: 25/02/2014 by Aurorab4 (1 review written)

Rubbish Rubbish Rubbish Rubbish Rubbish! Don't even know how I ended up with this company as a supplier. I never requested or signed anything with them, just started getting bills from them. I say started getting bills but for the first 2 years only, then after that they failed to bill me for an entire year even after repeated phone calls and then they started sending my final demands for £543 swiftly followed by Notices of Warrants to enter my property. This has been going on since 2012… Read Full Review

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★☆☆☆☆

“WAITING FOR MY CREDIT and NO ONE RESPONDING TO MY EMAILS”

Written on: 06/02/2014 by MBAPTISTA (1 review written)

I am a customer that moved from the UK at the end of last year, am due a credit of £153.74 and have sent email requests over the last couple of weeks with NO RESPONSE. It amazes me how, when they are due money they are all over you like a rash. WHEN THE OTHER WAY AROUND HOWEVER, they seem to avoid you!!!!!!!!!!! I am now overseas as I clearly explained when closing my account, and to be calling the call center to be placed on hold for ages is not an option as that is going to cost me more… Read Full Review

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Sonnyxx's Response to MBAPTISTA's Review

Written on: 06/05/2014

I am waiting for my cheque to arrive from edf for £135 they said they sent it on the 21st of April an would take 5-7 working days they are useless just keep saying they sent it and it's unusual I haven't got it, really helpful! Not! I'm glad I'm not the only one having issues with them don't feel so alone!

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★☆☆☆☆

“terrible horrific”

Written on: 30/01/2014

waited 16 mins for call answer ripped off via prepayment, promised refund never materialised… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 26/01/2014 by firebyrd (56 reviews written)

I was with this company some years ago but left them. I got my final bill and paid it. After being with my new supplier for two years I suddenly got another final bill from EDF for £118 addressed to the occupier. I rang them and the aggressive woman demanded I pay it so I explained I was no longer with them and my final bill had been paid, She said can, you pay till the date you left us and I couldn't get her to understand I had paid until the date I left them I also pointed out this latest… Read Full Review

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★☆☆☆☆

“Very unpleasant over the phone ”

Written on: 26/01/2014

working for a letting agent have to speak to all suppliers on many occasions. I find EDF the most unhelpful and unpleasant to deal with. Customer service is horrible and they sound like they are not interested in speaking to any of their customers. We advise all our customers not to use them at their properties… Read Full Review

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★☆☆☆☆

“How is this company allowed to remain in business?”

Written on: 13/01/2014 by Olderthaniusedtobe (1 review written)

I have had to deal with EDF for two addresses I have lived at. On both occasions my dealings with EDF were utterly frustrating and unproductive. Their "helpline" has a typical waiting time of 10 -15 minutes, when you get through the staff may or may not be helpful... their online system is bug-ridden and not fit for purpose. They made numerous mistakes with my details which took ages to sort out. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Are they new to all this?”

Written on: 30/12/2013 by LongSufferingBob (2 reviews written)

Of course they aren't, but you'd never know it. Dealing with them is like being the first customer ever, and having them make it up as they go along. Utterly hopeless web-site. Emails that are self-contradictory and asking you to log in to do things that you can't do when you get there. Latest one was asking me to send a meter reading (already done anyway) by the 26th; email sent on the 28th; sums it up. And this after taking weeks to take over the contract anyway, so not exactly putting… Read Full Review

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★☆☆☆☆

“edf are a rip off”

Written on: 23/12/2013

Hi friends, Please don't register with this supplier, they have over charged me and are a rubbish company. I was previously with eon and I made a mistake by registering with edf. They have charged me 3 times more than what eon use to charge me.I have contactedthe financial ombudsman who will be dealing with the issue.And I have gone back to my old supplier. Please don'trregister with edf, don't be fooled. … Read Full Review

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★☆☆☆☆

“Long wait, just to be cut off!”

Written on: 08/12/2013

These people sent me a debt collection notice for a bill I never received, and a house I don't even own! They have a standing charge too. Their call centre cut me off after waiting 20 minutes! I can't recommend this company!… Read Full Review

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★☆☆☆☆

“EDF won't return my credit balance!”

Written on: 21/11/2013 by hazelmurphy (2 reviews written)

Since switching from EDF in August I have been asking for return of my £175 credit balance. All I get are emails saying the complaint is being dealt with , and the latest email blaming the new energy company. I have spoken to them on several occasions , each time gives a further excuse for non payment. I was led to expect refund after my final bill but NO luck. I am now considering the Energy Ombudsman or County Court to get my money back… Read Full Review

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Gabriel1234's Response to hazelmurphy's Review

Written on: 04/12/2013

How unfortunate for you but, totally unsurprising, as all of the time it is their account it is making additional profit for them. Now if the boot was on the other foot and you owed them money, their collection agency would already be on your case. With regard to the ombudsman unfortunately they are about as useful as a Chocolate fireguard and rumour has it support only the bigger users not residential. You would be better off going through your local CAB Office who now 'I believe' deal with smaller cases....Good luck!!

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★☆☆☆☆

“The World is in Chaos!”

Written on: 21/11/2013 by jasoncooke93 (57 reviews written)

What a PITA switching from S.Power to EDF. Transferring from NPower to S.Power last year was just as bad. Anything and everything including lost 1st meter reading and 2 weeks later nobody had processed it, and then they entered it incorrectly, over-inflated final bill, online account problems, 10 days wait for a support email response and now my account after 30 days still shows as "nearly there", patronising gits! It's yet another messed-up process, to add to a long line of business cock-ups… Read Full Review

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Gabriel1234's Response to jasoncooke93's Review

Written on: 04/12/2013

Absolutely agree with you! Customer service practically non existent but, do you not agree this is also down to incredibly poor training from 'top down'...The old saying 'lead by example' still applies here, because lets face it, the majority of the 'lead' these days, could not arrange a 'knees up in a brewery'.....You never know their could actually be a big establishment out there that offers a structured, upright, honest, decent business, with well trained staff and they could also be in it for the Business and not the big bucks?? ....but until that time, to when we discover them, we can keep dreaming....

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★★★★☆

“2 years of good service!”

Written on: 21/11/2013 by WebKinect (2 reviews written)

When i purchased a new build property 5 years ago it appeared the builders (or whoever is responsible for these things) had chosen British Gas as my gas and electricity supplier. At the time i was one of the many people who couldn't be bothered with the hassle of changing suppliers so i stayed with BG. 3 years later after watching Marten Lewis on the tv talking about how simple it was to change suppliers I went to Compare The Market and found EDF to be the cheapest with a massive saving of… Read Full Review

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Gabriel1234's Response to WebKinect's Review

Written on: 04/12/2013

You have been lucky...In fact from what I believe....a needle in a haystack.
They are still one of the greedy six.

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★☆☆☆☆

“Problems switching out - incompetent staff”

Written on: 20/11/2013 by actonian (2 reviews written)

I began the switch from EDF once their rates were no longer competitive in mid August. First problem with the switch was that they had a disagreement with my new provider about my final bill readings - even though I gave them both my readings. They said this would mean a slight delay in sorting out the final bill but they came through on 17 and 22 October for gas and electric. It showed a credit of more than £100. I would have expected the money to be paid directly into the account from which… Read Full Review

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Hazelmurphy's Response to actonian's Review

Written on: 22/11/2013

EDF must run the company on our money, they also have £175 of my money.
I switched in August and still no refund. I am now considering using the energy ombudsman.

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Gabriel1234's Response to actonian's Review

Written on: 04/12/2013

EDF spend a small fortune on Advertising and also currently sponsor the London eye, all on their massive profit!!!
Rumour has it that they will also be in business with China on Nucleur power here in the UK....
The staff are poorly trained and the internally lack of communication laughable...Good Luck with getting your money back.

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★☆☆☆☆

“Absolutly awful!”

Written on: 18/11/2013 by Dex1 (1 review written)

Stay away from EDF, so many people I know have had issues with them including myself! Thought all was going fine with them up until we had moved house. As they had the cheapest tariff for us (or so we thought) we changed the supplier of our new house to edf. They obviously had all of our up to date details, including the landline number, mobile, email, home address and also my partners mobile number. 8 months after we had moved I checked our bank online to discover a week previous edf had… Read Full Review

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Gabriel1234's Response to Dex1's Review

Written on: 04/12/2013

So sorry to hear this but, isn't it amazing that a chosen supplier for a utility can cause so much stress in one's life. I went to hell and back with EDF but, it was a great learning curve for me just to just reinforce how large organisations have no ideas about customer services, honesty and transparency. Their poor staff! Imagine being trained to not respect or understand the needs of the customer and give out conflicting information. I would love to see the training maual or meet the trainers (if any at all) Laughable isn't it, but shame on the CEO! Does he care, no probably gleefully looks at his paycheque each month...

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Ouchnutshot's Response to Dex1's Review

Written on: 09/02/2016

Maybe if you looked at the statistics you will see the average wait time to speak to an EDF employee (between 8-6 mon fri). You will see the average wait time is under 2 minutes.

It's very easy to judge when we only have one side of the story! I'm sure if it was cut and dry you would have been refunded. And rude staff? Ofgem are so hot on electrical companies now that any rude staff would have been dismissed long ago.

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★☆☆☆☆

“Very poor service”

Written on: 14/11/2013 by Oaky43 (1 review written)

Had misfortune to switch...website down, poor customer service… Read Full Review

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Gabriel1234's Response to Oaky43's Review

Written on: 04/12/2013

Switch to another supplier that offers you a decent service!

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★☆☆☆☆

“Terrible company - hold your money, poor customer...”

Written on: 09/11/2013

EDF are a terrible company. No customer service whatsoever. Happy to call you a liar if your gas reading does not ever increase because they simply refuse to believe that a human can live without gas. (I have no gas appliances). They then ask you to send in photo evidence of the meter reading - basically, they want you to save them from paying G4S to go out and read it. So when I refused to do so, it's a stalemate and they have my money (I switched suppliers and want my credit back). It's… Read Full Review

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Gabriel1234's Comment

Written on: 04/12/2013

Unfortunately Customer service does not exist with this Company...They make massive profits through people like you and I. You don't have to put up with it though 'Switch' you are the customer remember...

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Sto.nino90's Comment

Written on: 14/05/2014

edf is the worst company ever....I hate it, i regret to switch them over..i wont recommend it ..Avoid edf people..horrible customer serivce can't get through to ring them..wasting time and cost a lot of fortune of telphone bills..

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★☆☆☆☆

“Stay away! They don't care and it shows.”

Written on: 09/11/2013

EDF seem to come out fairly well in price comparisons for electricity but this is more a case of the best of a bad job as all energy providers are ripping us off. EDF's customer "service" is not poor, it's non-existent. They don't care and it shows. Limited information is provided about accounts and energy usage, basic enquiries about tariffs and off-peak periods are ignored (I suspect to keep people paying more than they need to) and complaint handling is dreadful. We were told by the meter… Read Full Review

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Gabriel1234's Comment

Written on: 04/12/2013

So why not change by either approaching your local council to see if 'collective switching' is happening within your area, bulk buying for large amounts of people for a better deal alternatively go to Uswitch.co.uk to see what they recommend for your area and usage...Good luck! (Don't forget you are the customer so you have a choice)

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★☆☆☆☆

“stolen money. disgusting service”

Written on: 05/11/2013 by sarah0608 (1 review written)

Edf set up a 25 pound per month dd. Fine then all of sudden decided to help themselves once a week to my wages. Over an hour on the phone not allowed to speak to a manager as they are having a meeting im slapped with 50 pound of phone call charges and was in credit of 110 pound in my gas only to be told i cant have that money bank. So edf make interest on my money while i face bank charges and phone bills. Worst company customer service ever… Read Full Review

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Gabriel1234's Response to sarah0608's Review

Written on: 04/12/2013

....and unfortunately not much support out their to help. The Ombudsman focuses on bigger business so why not try your local CAB for support and advice. EDF are one the worst of the big six and will forever feed out conflicting information to it's customers who they don't seem to really care if they keep or not....Its all about profit!!!

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