EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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★☆☆☆☆

“Very unpleasant over the phone ”

Written on: 26/01/2014

working for a letting agent have to speak to all suppliers on many occasions. I find EDF the most unhelpful and unpleasant to deal with. Customer service is horrible and they sound like they are not interested in speaking to any of their customers. We advise all our customers not to use them at their properties… Read Full Review

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★☆☆☆☆

“How is this company allowed to remain in business?”

Written on: 13/01/2014 by Olderthaniusedtobe (1 review written)

I have had to deal with EDF for two addresses I have lived at. On both occasions my dealings with EDF were utterly frustrating and unproductive. Their "helpline" has a typical waiting time of 10 -15 minutes, when you get through the staff may or may not be helpful... their online system is bug-ridden and not fit for purpose. They made numerous mistakes with my details which took ages to sort out. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Are they new to all this?”

Written on: 30/12/2013 by LongSufferingBob (2 reviews written)

Of course they aren't, but you'd never know it. Dealing with them is like being the first customer ever, and having them make it up as they go along. Utterly hopeless web-site. Emails that are self-contradictory and asking you to log in to do things that you can't do when you get there. Latest one was asking me to send a meter reading (already done anyway) by the 26th; email sent on the 28th; sums it up. And this after taking weeks to take over the contract anyway, so not exactly putting… Read Full Review

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★☆☆☆☆

“edf are a rip off”

Written on: 23/12/2013

Hi friends, Please don't register with this supplier, they have over charged me and are a rubbish company. I was previously with eon and I made a mistake by registering with edf. They have charged me 3 times more than what eon use to charge me.I have contactedthe financial ombudsman who will be dealing with the issue.And I have gone back to my old supplier. Please don'trregister with edf, don't be fooled. … Read Full Review

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★☆☆☆☆

“Long wait, just to be cut off!”

Written on: 08/12/2013

These people sent me a debt collection notice for a bill I never received, and a house I don't even own! They have a standing charge too. Their call centre cut me off after waiting 20 minutes! I can't recommend this company!… Read Full Review

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★☆☆☆☆

“EDF won't return my credit balance!”

Written on: 21/11/2013 by hazelmurphy (2 reviews written)

Since switching from EDF in August I have been asking for return of my £175 credit balance. All I get are emails saying the complaint is being dealt with , and the latest email blaming the new energy company. I have spoken to them on several occasions , each time gives a further excuse for non payment. I was led to expect refund after my final bill but NO luck. I am now considering the Energy Ombudsman or County Court to get my money back… Read Full Review

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Gabriel1234's Response to hazelmurphy's Review

Written on: 04/12/2013

How unfortunate for you but, totally unsurprising, as all of the time it is their account it is making additional profit for them. Now if the boot was on the other foot and you owed them money, their collection agency would already be on your case. With regard to the ombudsman unfortunately they are about as useful as a Chocolate fireguard and rumour has it support only the bigger users not residential. You would be better off going through your local CAB Office who now 'I believe' deal with smaller cases....Good luck!!

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★☆☆☆☆

“The World is in Chaos!”

Written on: 21/11/2013 by jasoncooke93 (55 reviews written)

What a PITA switching from S.Power to EDF. Transferring from NPower to S.Power last year was just as bad. Anything and everything including lost 1st meter reading and 2 weeks later nobody had processed it, and then they entered it incorrectly, over-inflated final bill, online account problems, 10 days wait for a support email response and now my account after 30 days still shows as "nearly there", patronising gits! It's yet another messed-up process, to add to a long line of business cock-ups… Read Full Review

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Gabriel1234's Response to jasoncooke93's Review

Written on: 04/12/2013

Absolutely agree with you! Customer service practically non existent but, do you not agree this is also down to incredibly poor training from 'top down'...The old saying 'lead by example' still applies here, because lets face it, the majority of the 'lead' these days, could not arrange a 'knees up in a brewery'.....You never know their could actually be a big establishment out there that offers a structured, upright, honest, decent business, with well trained staff and they could also be in it for the Business and not the big bucks?? ....but until that time, to when we discover them, we can keep dreaming....

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★★★★☆

“2 years of good service!”

Written on: 21/11/2013 by WebKinect (2 reviews written)

When i purchased a new build property 5 years ago it appeared the builders (or whoever is responsible for these things) had chosen British Gas as my gas and electricity supplier. At the time i was one of the many people who couldn't be bothered with the hassle of changing suppliers so i stayed with BG. 3 years later after watching Marten Lewis on the tv talking about how simple it was to change suppliers I went to Compare The Market and found EDF to be the cheapest with a massive saving of… Read Full Review

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Gabriel1234's Response to WebKinect's Review

Written on: 04/12/2013

You have been lucky...In fact from what I believe....a needle in a haystack.
They are still one of the greedy six.

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★☆☆☆☆

“Problems switching out - incompetent staff”

Written on: 20/11/2013 by actonian (2 reviews written)

I began the switch from EDF once their rates were no longer competitive in mid August. First problem with the switch was that they had a disagreement with my new provider about my final bill readings - even though I gave them both my readings. They said this would mean a slight delay in sorting out the final bill but they came through on 17 and 22 October for gas and electric. It showed a credit of more than £100. I would have expected the money to be paid directly into the account from which… Read Full Review

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Hazelmurphy's Response to actonian's Review

Written on: 22/11/2013

EDF must run the company on our money, they also have £175 of my money.
I switched in August and still no refund. I am now considering using the energy ombudsman.

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Gabriel1234's Response to actonian's Review

Written on: 04/12/2013

EDF spend a small fortune on Advertising and also currently sponsor the London eye, all on their massive profit!!!
Rumour has it that they will also be in business with China on Nucleur power here in the UK....
The staff are poorly trained and the internally lack of communication laughable...Good Luck with getting your money back.

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★☆☆☆☆

“Absolutly awful!”

Written on: 18/11/2013 by Dex1 (1 review written)

Stay away from EDF, so many people I know have had issues with them including myself! Thought all was going fine with them up until we had moved house. As they had the cheapest tariff for us (or so we thought) we changed the supplier of our new house to edf. They obviously had all of our up to date details, including the landline number, mobile, email, home address and also my partners mobile number. 8 months after we had moved I checked our bank online to discover a week previous edf had… Read Full Review

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Gabriel1234's Response to Dex1's Review

Written on: 04/12/2013

So sorry to hear this but, isn't it amazing that a chosen supplier for a utility can cause so much stress in one's life. I went to hell and back with EDF but, it was a great learning curve for me just to just reinforce how large organisations have no ideas about customer services, honesty and transparency. Their poor staff! Imagine being trained to not respect or understand the needs of the customer and give out conflicting information. I would love to see the training maual or meet the trainers (if any at all) Laughable isn't it, but shame on the CEO! Does he care, no probably gleefully looks at his paycheque each month...

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Ouchnutshot's Response to Dex1's Review

Written on: 09/02/2016

Maybe if you looked at the statistics you will see the average wait time to speak to an EDF employee (between 8-6 mon fri). You will see the average wait time is under 2 minutes.

It's very easy to judge when we only have one side of the story! I'm sure if it was cut and dry you would have been refunded. And rude staff? Ofgem are so hot on electrical companies now that any rude staff would have been dismissed long ago.

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★☆☆☆☆

“Very poor service”

Written on: 14/11/2013 by Oaky43 (1 review written)

Had misfortune to switch...website down, poor customer service… Read Full Review

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Gabriel1234's Response to Oaky43's Review

Written on: 04/12/2013

Switch to another supplier that offers you a decent service!

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★☆☆☆☆

“Terrible company - hold your money, poor customer...”

Written on: 09/11/2013

EDF are a terrible company. No customer service whatsoever. Happy to call you a liar if your gas reading does not ever increase because they simply refuse to believe that a human can live without gas. (I have no gas appliances). They then ask you to send in photo evidence of the meter reading - basically, they want you to save them from paying G4S to go out and read it. So when I refused to do so, it's a stalemate and they have my money (I switched suppliers and want my credit back). It's… Read Full Review

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Gabriel1234's Comment

Written on: 04/12/2013

Unfortunately Customer service does not exist with this Company...They make massive profits through people like you and I. You don't have to put up with it though 'Switch' you are the customer remember...

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Sto.nino90's Comment

Written on: 14/05/2014

edf is the worst company ever....I hate it, i regret to switch them over..i wont recommend it ..Avoid edf people..horrible customer serivce can't get through to ring them..wasting time and cost a lot of fortune of telphone bills..

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★☆☆☆☆

“Stay away! They don't care and it shows.”

Written on: 09/11/2013

EDF seem to come out fairly well in price comparisons for electricity but this is more a case of the best of a bad job as all energy providers are ripping us off. EDF's customer "service" is not poor, it's non-existent. They don't care and it shows. Limited information is provided about accounts and energy usage, basic enquiries about tariffs and off-peak periods are ignored (I suspect to keep people paying more than they need to) and complaint handling is dreadful. We were told by the meter… Read Full Review

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Gabriel1234's Comment

Written on: 04/12/2013

So why not change by either approaching your local council to see if 'collective switching' is happening within your area, bulk buying for large amounts of people for a better deal alternatively go to Uswitch.co.uk to see what they recommend for your area and usage...Good luck! (Don't forget you are the customer so you have a choice)

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★☆☆☆☆

“stolen money. disgusting service”

Written on: 05/11/2013 by sarah0608 (1 review written)

Edf set up a 25 pound per month dd. Fine then all of sudden decided to help themselves once a week to my wages. Over an hour on the phone not allowed to speak to a manager as they are having a meeting im slapped with 50 pound of phone call charges and was in credit of 110 pound in my gas only to be told i cant have that money bank. So edf make interest on my money while i face bank charges and phone bills. Worst company customer service ever… Read Full Review

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Gabriel1234's Response to sarah0608's Review

Written on: 04/12/2013

....and unfortunately not much support out their to help. The Ombudsman focuses on bigger business so why not try your local CAB for support and advice. EDF are one the worst of the big six and will forever feed out conflicting information to it's customers who they don't seem to really care if they keep or not....Its all about profit!!!

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★★★★★

“Worth staying”

Written on: 01/11/2013 by Lisa15 (1 review written)

I have been a customer for a few years now and I cannot fault them. Prices have always been the lowest by far compared to the other suppliers and their online service is easy to manage which means I am always on top of my payments with no surprises… Read Full Review

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Gabriel1234's Response to Lisa15's Review

Written on: 01/11/2013

Hi, You must have slipped under their radar according to the other responses, which appear to paint a more realistic picture of EDF without the rose coloured glasses....Totally disagree that their prices have been lowest, I think Scottish Power had (past tense) the lowest prices for a very long time..

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★☆☆☆☆

“worse customer service.”

Written on: 28/10/2013 by yasmingrantham (1 review written)

I been waiting on hold for 1 hour and 45 min they hang up first time second time at 82 min they hang up now i'm still holding for last 28 min. I definitely want to leave them. No one answer. Music is rubish. and they play the song over and OVERRRRRRRR ohhhhhhhhhh come on… Read Full Review

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Gabriel1234's Response to yasmingrantham's Review

Written on: 29/10/2013

Try going into their chat room as you hold, just to pass the time and have a conversation with a call centre operative on the other side of the world who has only been trained to sell additional products and not trained to understand customer needs. Initially it is frustrating after several months of banging your head against an Incompetent and ineffective brick wall it becomes laughable. This organisation sorry wrong word 'shower' are being endorsed and progressed as 21st century opportunity involved in Nuclear Power!!! God help us...

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★★★★★

“Fantastic”

Written on: 27/10/2013 by moylie1964 (3 reviews written)

I am somewhat puzzled by the other comments on EDF? We switched to EDF to supply our electricity and gas 3 years ago and I have seen our bills stay stable since our switch. We pay £64 a month for electricity and gas by direct debit Their website is good and informative and so easy to enter meter readings. I have recently had telephone contact with them and this was no a traumatic experience quite the opposite in fact. After the phone call concerning the fitting of a new meter I felt I had been… Read Full Review

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Gabriel1234's Response to moylie1964's Review

Written on: 29/10/2013

How much have they paid you?

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Aceflyer's reply to Gabriel1234's Comment

Written on: 15/01/2014

As you have appointed yourself as the official Knock EDF spokesperson, are you calling this reviewer a liar or are people not allowed to have an opinion if it is opposed to yours. I find your comment offensive

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★☆☆☆☆

“EDF are incompetent”

Written on: 24/10/2013 by JLDave (2 reviews written)

moved my contract 3 months ago, but they are completely unable to organise and agree a final reading. meanwhile they have £1000 in their bank they won't give back to me avoid them they are totally useless… Read Full Review

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Gabriel1234's Response to JLDave's Review

Written on: 29/10/2013

They will not give it back to you, as it is probably funding the expensive marketing campaign that they have, or the sponsorship they have with the London eye, or potentially the new contract that they have won for the Nuclear powerstation working in conjunction with China? Alternatively your money could be compensating another dissatisfied customers who have chosen to take them through the courts through breach of Contractual Terms and conditions promised via their Pie in the sky service? Yeah What service?

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★☆☆☆☆

“Uncontactable EDF”

Written on: 23/10/2013

EDF cannot be contacted by phone. Appauling customer service. Would not buy from them again. You have been warned… Read Full Review

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Gabriel1234's Comment

Written on: 29/10/2013

EDF cannot be contacted online, by phone, chat or any type of communication. The only calls that they respond to is new business, any problems end up being dealt with their collection agencies as they do not understand or care about current customer needs. It is all about profit...

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★☆☆☆☆

“Bills are lies”

Written on: 18/10/2013

I have a bill from x/04/2013 - y/10/2013 Called today as there is a payment missing off of it, from z/05/2013 to be told there isn't and it is showing on the previous bill - even though the payment was after the last bill was released. my point to EDF was, even if that is the case, surely something covering a time frame should list all payments/costs in that time frame. It's simple, basic sense. It's bad enough that the layout has just chnaged and only summarise that there were some payments… Read Full Review

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Gabriel1234's Comment

Written on: 20/10/2013

EDF deny everything unless you place the facts and evidence under their noses but the only way to do this is through their collection Agency which many of their Customers have now formed a relationship with. EDF's bills are mis-leading, inaccurate and totally unfair they would confuse the most intellectual person backed up by a call centre operative working on a SAP system that chooses its own figures and information. British Gas may have increased there prices but I still feel I am getting a transparent service from them where they put me in control of my usage....Change why you can because things will not get better they will drive your to despair...Good Luck!

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