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Written on: 18/01/2011
absolutly awful. They call themselves a ski specialist tour operator but they don't seem to understand that people research the resort and hotel before they go. We were booked to go to a hotel in Ellmau, Austria as we were taking my daughter and the resort was very child friendly. when we arrived at Innsbruck airport we got to the bus to be transferred to our hotel to be told there was a problem with our booking and to go to the Inghams desk to be breifed on what was going on. The area manager… Read Full Review
Written on: 04/01/2011 by Skewif (2 reviews written)
Very disappointed. I have been skiing 3-4 times a year for 35 years and have never been on such a badly organised and chaotic holiday. It seems there is very little internal communication. They made many errors with our booking and the travel arrangements (changing our flight but not telling us is just one) They make the customer jump through many hoops to correct their own errors. Description of Chalet was far from correct. All 14 people in the chalet complained about the poor service from… Read Full Review
Written on: 29/07/2010 by lorraine33 (1 review written)
caouldnt be better treated very well. mini bus to our hotel excellent service.always there to anwser questions.would use them again top quality treatment before and during our hols very personal treatment alround well done inghams… Read Full Review
Written on: 20/07/2010
We went to Bansko 7-14 July and stayed at the Orphey Hotel. Hotel very nice and room large and clean.
Food was not good and there certainly isn't any need to serve blue mould bread with sweaty cheese for packed lunch.
Bulgarian evening in the hotel was a 4 course meal which wasn't good and the evening should have added live music in the restaurant which never materialised.
The area of Bansko wasn't geared up for the summer season and transport was abysmal
All in all it's the first Inghams… Read Full Review
Written on: 21/06/2010
i went to mayrhofen in austria on the 12th-19th june 2010 through inghams it was my first time going to austria and i must say i was very impressed with both the holiday and the inghams rep i though they were very helpful the whole week i have no complaint at all and would certainly recommend austria and travellin with inghams to my family and friends… Read Full Review
Written on: 09/03/2010
My party booked to go away roughly two weeks before departure in order to get a good deal. The deal we found was online, but we rang up to check some details with a rep prior to purchasing the holiday. We flew to Salzburg, Austria and were due to have our accommodation allocated on arrival, which was the obvious option as we are three young professionals, happy to stay in most places. However, one of the most vital pieces of information we rang to establish was the distance of the resorts from… Read Full Review
Written on: 27/01/2010 by mooseloose (1 review written)
I recently went on a ski holiday with inghams and i was extremely disappointed. The reps could not wait to get rid of you unless you were spending a fortune. There was no support offered to my partner and I whatsoever in terms of the fact that there was nothing for us to do other than ski. We are not skiers and were under the impression there would be a lot more to do, as was implied on the website and pre-trip package. The reps were extremely rude and unhelpful and quite obviously there just… Read Full Review
Written on: 13/01/2010
Have just returned from a holiday to ~Courmayeur, due to strike action at Geneva, luggage was not loaded onto the plane. The flight was operated by Thomson, Staff deliberately mis-informed passenger's. Two weeks later we still have not received any luggage, nor have Inghams contacted us about this matter. They have however sent numerous emails inviting us to book another holiday- NO THANKS… Read Full Review
Written on: 04/05/2009
I have used Inghams for three years now (Lake Garda, Lake Balaton and the Tatra Mountains). On each occasion I have been impressed by the locations of the hotels, the comfort of the rooms and the friendliness of the staff.
There are two disadvantages that I have found: they tend to use the cheapest airlines (a little too much Ryaniar and Easyjet for my liking) and bookings seem to be half board and it is difficult to avoid buffet dinners - not pleasant, especially if there are lots of… Read Full Review
Written on: 06/03/2009
Change of hotel in December after booking in August. No explanation other than original hotel fully booked. Either the hotel refused the booking at a late stage or Inghams tried to book it late. Poor food and room d cor in Hotel Elizabeth in Ischgl. This is a 4* hotel allegedly… Read Full Review
Written on: 28/01/2009
We had a fantastic holiday with Inghams, and would definetely be going back to Levi and staying in the same accommodation.
The accommodation at Levi Chalet was really good. The chalets were warm, clean, and homely. Really loved the fact that it came with it's own sauna. The accommodation was great apart from the mezzaine, which we did'nt need to use.
Inghams staff in resort were fantastic. We personally enjoyed their great spirit, and enthusiasm on all of the excursions that we went on… Read Full Review
Written on: 16/12/2008 by dr999 (1 review written)
Inghams have so far proved very unhelpful and I haven't travelled with them yet. I booked to go to Austria this year and they have now changed the flight to 5.30am, which means my young children will have to get up at 1.30am to make the flight. I did not book a flight this early. In fact paid a higher price to book a flight at a reasonable time. I only knew of this change when I received the tickets. I have complained to Inghams and they have so far refused to do anything and state this is… Read Full Review
Written on: 02/11/2008 by geoff bailey (1 review written)
The hotel and food, accomodation, etc. were 2nd. to none. The chosen airline (first choice) was a total disaster. 3 hour delay on the out ward flight. On the return I paid a premium for extra legroom seats and was given one with a broken armrest STUCK TOGETHER WITH PARCEL TAPE. to add insult to injury the cabin staff then gave out the remainder of the extra leg room seats free of charge to other passengers. (I had paid 30 euro for mine). Complaint to First Choice later brought a dismissive… Read Full Review
Written on: 05/10/2008 by zillertal (1 review written)
I have been to Mayrhofen with Inghams several times staying at the Landhaus Roscher. This hotel is always very nice. This year the Inghams rep gave one of the best intro talks I have heard full of local knowledge with no pushing of excursions, but I am sure that people still bought them because they could trust his advice… Read Full Review
Written on: 19/09/2008 by MJ Radcliffe (1 review written)
Had a really well organized and beautiful holiday with Inghams in Slovenia. As a single person you did not get the good room but that is a universal problem.
Both Hotels would not provide tap water in the Restaurants. Enough there to enjoy if and when you wanted it, recommended for the independent traveller. Would not hesitate to recommend Inghams to travel with… Read Full Review
Written on: 06/08/2008 by gibbsmichael (1 review written)
Transport delays are sadly the norm these days, but often local difficulties can be solved by an efficient local representative. They are increasingly crucial to a good holiday, but it appears from recent experience that they not able to meet even the basic needs. The hotels chosen by Inghams have usually been good, and staff have always been helpful and willing to help when asked. We await comments regarding our latest difficulties which will determine if we continue to use them again… Read Full Review
Written on: 12/07/2008 by Linda Williamson (1 review written)
We travelled with Inghams on the William tell Express tour in June/July 2008. We were met at every stage of the tour by smiling, helpful reps. Each stage of our trip, staying in 3 hotels, went extremely smoothly and our cases all arrived when expected having been transported by the Swiss rail system. Each resort rep was very helpful with regard to travelling around and what to do. None of them pushed their excursions and we were very impressed as this was our first trip with Inghams… Read Full Review
Written on: 10/07/2008 by kirbz (1 review written)
Have never used Inghams before but definitely will again. Fantastic service rep met us at departure airport to make sure we were okay which I have never had before and at resort airport a rep was waiting there for us. He was very informative on journey to the hotel as well. Whilst in resort we had a really bad storm and rep even took the time to phone us to make sure that we was okay. On return had a nice e-mail saying hope we had a nice holiday. I must say I was very impressed!… Read Full Review
Written on: 22/03/2008
I thought they were really really good, there much better than the lager tour groups. I was really impressed. I have been on 4 Holidays with different tour groups and I think this on is the best. The customer services was great. The rep always asked how the holiday was going. The rep was easy to find. There weren't any bad points… Read Full Review
Written on: 19/02/2008 by jegcarey (1 review written)
Having paid, booked and after having our Ski holiday to La Plagne confirmed we were then told that our chalet in Plagne Village had been booked out previous to our booking and Inghams did not have an alternative accommodation for us. No apology was given.I would not use Inghams as they do not deliver holidays as detailed on the booking form… Read Full Review
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