Tom Tom Go 910 Reviews

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Tom Tom Go 910
★★☆☆☆
2.0
20.0% of users recommend this
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  • Ease of Use

  • Clarity of Instructions

  • Map Accuracy

  • Value For Money

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Latest Reviews

“I can only assume all the other reviews are for the...”

★★★★★

written by on 11/10/2010

I can only assume all the other reviews are for the new 910. I have a refurb, Hard disk version, which cost £90...Best money I have ever spent. Bought it to go on a long holiday in USA, crossed many borders..UNIT WORKED 100%, VERY ACCURATE, NEVER FROZE, VERY EASY TO USE.. As for being sensitive to temperature, I used this in death valley at 160 degrees ground temperature..car A/C failed, Tom Tom never skipped a beat !!!!!
The cost of this unit in the UK was less than the cost of hiring one in the US so the unit is now free !!!
I use it all the time here in the UK & it is really reliable.I have not tried the map upgrade facility as....WHO CARES !!!!!!! civilian satnav is only an aid, If you want 100%, get a military spec differential unit. VERY PLEASED, WOULD BUY AGAIN..

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“We bought this Tom Tom Go 910 for £500 and within 2...”

★★☆☆☆

written by on 05/08/2009

We bought this Tom Tom Go 910 for £500 and within 2 years the battery stopped working. We also had non stop issues with trying to find GPS signal even thoughwe live in central London. Price is ridiculous for what you get especially when you consider the poor reliability

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“Tom Tom Go 910 have some of the most expensive map...”

★☆☆☆☆

written by on 05/04/2009

Tom Tom Go 910 have some of the most expensive map updates in the industry. Now they charge for the map update based on the length of time it has been since your last update.

If you do not want the automatic annual, quarterly update, they will not allow you to just download a map update.


The original 910 GO was great because it had an 18 gig hard drive and ran under unix. Once they went the Microsoft route, and started using only flash memory cards, they severely limited the products and their capability.

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“Clear picture, nice size, clear voice, No bluetooth...”

★★☆☆☆

written by niurka on 28/12/2008

Clear picture, nice size, clear voice, No bluetooth compatibility with most phones. Can't get all the addresses, a lot of places that not show off on this equipment. I bought this GPS for $ 645.00 and I think is not worth it, got lost several times in Miami and Tampa because the GPS never found the place.

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“First time the TomTom Go 910 failed (not charging so...”

★★★☆☆

written by on 12/11/2008

First time the TomTom Go 910 failed (not charging so battery gradually died) the company really quickly arranged for pick up and repair. However after only a couple of weeks use same problem occurred only wouldn't start up. Company slower now especially as I'd indicated that I wasn't happy about getting another repair and wanted another unit.
Will keep you informed.

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“Besides the initial problem I had with the cigarette...”

★★★★☆

written by on 07/09/2008

Besides the initial problem I had with the cigarette adapter charger burning out, I have not experienced any other problems with my TomTom 910. Great features include finding nearby restaurants, Post Offices, shopping centers, etc listed by closest to nearest, I am very pleased with my unit.

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“I was disappointed with this purchase. The particular...”

★☆☆☆☆

written by on 27/08/2008

I was disappointed with this purchase. The particular unit we bought seemed to have difficulties simply registering to the satellite network. This happened despite us purchasing a completely new unit that was at the time the best unit offered by the manufacturer.
Despite having tested all of the variables (eg in different cars, out of cars entirely, various locations UK and abroad, sunny/cloudy days, when fully charged and when partially charged) there was no pattern to the problems.
The unit went back and while turnaround time on this was great, despite having a part replaced this made no difference to the unit. Roughly 60% of the time it still seems to take 20 to 30 minutes to connect to the satellite network - so ok to use on occassion but certainly not quality that I expected after paying hundreds of pounds.
My next purchase of a sat nav will probably be a different brand - something simpler, cheaper and hopefully better. A smaller unit is probably going to be easier to quickly slip into a bag when leaving the car too. Sounds like a small consideration but satnavs really have to be locked in the glovebox each time you leave the car or taken with you - it's a hassle so a smaller more portable unit would be far better.

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“At time of purchase the TomTom 910 was the...”

★☆☆☆☆

written by on 27/08/2008

At time of purchase the TomTom 910 was the top-of-the-line tomtom sat nav model. Bought new for several hundred pounds and figured that weightiness and high price tag would equate to reliability and robustness. Big mistake.
The unit we bought was unreliable from the outset. It has difficultly connecting to the satellite network about 60% of the time - regardless of country, continent, location, car model (in fact if in car at all), software updates, level of battery power, cloudy day/sunny day. It can often take up to 20 to 30 minutes to register.
Accordingly the new unit was returned to Tomtom. They quickly repaired (didn't replace despite being new) and sent it back with an unspecified repair - after spending several hundred pounds I would have liked to know why this was faulty. The repairs didn't fix the problem.
A casualty of a busy lifestyle, this unit now lives in the glovebox. It is usually used only for long car trips - ie when it doesn't matter if the unit takes half an hour to register. If we have to stop enroute then we leave it on and lock it in the glove box - this is so we don't lose the connection and potentially have to wait an extra 20 minutes for the thing to reconnect to the satellite network if we don't have a printed map with us!
My experience on this occassion has been that money spent on sat navs DOES NOT equate to reliability and quality. My next purchase will be a different brand. I will buy a smaller unit with less whistles and bells in the hope that it's sat nav function is reliable.
Would also like to say to first time buyers that size does matter in the sat nav world. All sat navs, cables and holder usually need to be locked in the glove box to deter thieves - this is also a good idea for insurance reasons. This becomes a pain with a bulky unit like the GO910. For me it would be far easier and convenient to have a smaller model so I can simply tuck it into my bag or jacket in wintertime than to worry about unplugging and locking this away each time I leave the car. Also would be handy to have the unit while walking sometimes. Setting aside the reliability issues I find the unit is also just too heavy to be worth carrying - far to heavy for a handbag anyway.
A good feature of this sat nav is that you can find alternative routes if there is a traffic jam or road block (even in an area you know roughly but mightn't know the back-doubles). Don't get to use this much though as my unit has been so unpredictable it's not worth the grief and annoyance of getting it out of the glove box.
To a friend would definitely suggest a different model and would explain that my experience with this brand has been disappointing too.

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Tom H's Comment

Written on: 30/08/2008

Some sat navs struggle to get an accurate fix in newer cars that have either heated or UV reflective windscreens. If you hold a piece of white A4 paper against the outside of the screen and the glass is either slightly blue/green tinted or has regular thin lines when you look at the paper from the inside of the car, it's likely to block GPS signals.<br/>Plus, I wonder if the new technology in the Tom Tom 910 might still be "too new" and have some minor bugs?

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“Connection between the windscreen dock and the Tom Tom...”

★☆☆☆☆

written by thehighlander on 19/08/2008

Connection between the windscreen dock and the Tom Tom failed. More time than not, poor design it is a known issue with these units and is not fit for purpose, £330 pounds for not a lot

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“Sent my whole TomTom 910 back to the manufacturers,...”

★☆☆☆☆

written by Donaldo on 08/07/2008

Sent my whole TomTom 910 back to the manufacturers, who charged me £100 for repair, it came back a week later exacty the same as when I sent it to them. So a big no-no on that front.

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“Given price and care taken of the machine I am very...”

★☆☆☆☆

written by graemeP on 25/05/2008

Given price and care taken of the machine I am very dissappointed to find it impossible to use after only a couple of years use.

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“The TomTom Go 910 gives clear and quite accurate...”

★★☆☆☆

written by JudthoRaj on 07/05/2008

The TomTom Go 910 gives clear and quite accurate directions when it worked although sometimes lost coverage amongst tall buildings (which I understand is a common problem). However, it stopped working after about 3 months (it was stored inside a compartment of the car for convenience and safety and one theory I have is that it may have failed due to repeated slight overheating. However, given other reviews, the device may just be unreliable).

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“I bought my Tom Tom Go 910 just over 12 months ago -...”

★★☆☆☆

written by tizzo on 10/02/2008

I bought my Tom Tom Go 910 just over 12 months ago - it has frozen on me several times - I have managed to reboot it in the past - but this time - it will not have any of it and refuses to work. I had an inbuilt system before - but when my company changed car models I decided to buy one. I bought the Tom Tom as they appeared to be popular - usually means they are successful - but I have to say it cost a fortune and did not deliver. There is no question that it is easy to use - but is useless and worthless when it gives up after just over 12 months - I can see from other reviews that this does seem to be problem that Tom Tom need to get to grips with - I won't be buying another.

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“I feel that this particular sat-nav is way overpriced....”

★☆☆☆☆

written by on 19/12/2007

I feel that this particular sat-nav is way overpriced. I am not happy with the inaccurate mapping display and mine has even locked up now! the only good point in my opinion is the battery length.

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“I was very excited about getting a Tom Tom Go 910, but...”

★★☆☆☆

written by daibat on 20/10/2007

I was very excited about getting a Tom Tom Go 910, but now I have, I prefer my tomtom on my ipaq. Really is a poor quality, unreliable and badly designed load of rubbish. Certainly my last from this range.
I can't imagine for the life of me what the point is in a navigator that has picture viewer, mp3 player or whatever. Bluetooth I used. Only when I was on holiday in my hire car but it worked well. None of the remotes I've had (3 so far) have come out of the boxes because I can't think my life is complicated enough without trying to use a remote control to operate such a device.

This is my third. The first died on day one and was replaced with a reconditioned model which I told them nicely to put it somewhere dark. Number three I've had for a few months and it works fine but if you run the battery out, you have to reset it to work again (Always carry a paper clip in your wallet if you want to carry it).
Who ever would have imagined we'd want a navigator so big you can't put it in your pocket? It is stupidly big and heavy too.
No stylus means that my fingers which are not fat are too big to type an address without really concentrating hard. This topped with the fact that when typing it takes far too long to register each typed character, makes it a clumsy system when need to change routes on the move.
The screen mount lasted almost a month. What a load of rubbish! The device is so heavy too that even before it fell to the floor leaving the insert on the screen it would only face the floor with the device attached during a long journey unless you did what I did and put it right to the bottom of the screen sitting on the dash making it more difficult to attach and remove the device. A replacement mount costs about £50. That is unforgivable for what it is because in truth I wouldn't put the entire units worth as being much more.
The mount is just too short! Why oh why do they think we all have 5 foot arms? If you can reach the device when it's attached to the holder anywhere in your car you either have a very small car or like apes you walk on your knuckles.
Cost is too much and for those of you who may read this in advance of buying one, buy one only if you have a medical condition, which prevents reason or you are not of this planet in which case "Zoggy chooga" to you.

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John Thompson's Response to daibat's Review

Written on: 23/10/2007

I have used my 910 for well over a year, and it's just fine.
<br/>
<br/>The original screen mount failed, so I agree with you on that point.
<br/>
<br/>The 910 has a reliable hard drive which backs up onto your PC as part of the supplied software package, making it fail safe in terms of lost data, the Bluetooth works well and offers streaming audio, whats more the latest option of an FM mount means you can link it to your car stereo.
<br/>
<br/>It is still the ultimate SatNav, and has most of the Western world on board.

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“It's a good device to get you from A to Z but not as...”

★★★☆☆

written by tarekmsi on 01/05/2007

It's a good device to get you from A to Z but not as good as Tom Tom would like us to believe. All the additional frills are not so good and not worth the extra money. I cannot compare it with other devices as this is my first. I owned this device and used it for over a year.

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“I searched for a GPS with multiple maps the TomTom 910...”

★★★★★

written by cmy5chi on 28/03/2007

I searched for a GPS with multiple maps the TomTom 910 and a host of others including Garmin, which I also had earlier until some 2 weeks ago which was nicked out of my C5 Break!!!

I read and re-read.... and after comparing my previous experience with the Garmin (model refrained for not wishing to promote them for their bad service and yearly pricey upgrades!!!), I have to admit, the TomTom 910 I now had unpacked some days ago, is an AWESOME deal on the level of the consumer gadgets!!

With 20 Gigs... I have also downloaded a ton's worth of digi pics during my holidays both last year and beginning of this year and they now slide (speed is variable from 1-sec to manual switch on each frame) adding extra distraction to monotonous long drives, this is a breeze & delight! As for the short battery charge, I carry the desktop dock with me, so its on it in a matter of mins once I get to my hotel room should I be travelling abroad in other European countries. I will definitely have this next to me wherever I fly to, it will be an integral instrument when renting a SUV to sightsee!

With an optional FM transmitter dock mounted plus the FREE giveaway of the TMC antenna provided, this easily puts other makes and models by the kerbside!

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“The TomTom Go 910 is a truly awful piece of kit. Over...”

☆☆☆☆☆

written by paul clegg on 26/01/2007

The TomTom Go 910 is a truly awful piece of kit. Over priced and over hyped. This is the 4th sat nav I have used in a professional capacity, but not the worst. That prize can go to the Garmin Quest. The Magellan 600T I recently purchased, and sent back, came with a broken car mount stem and seized up after 1 days use. Technical Help told me how to perform a full reset as if it were a common occurrence, but the 1 day it was working for me, it performed OK.

The TomTom Go 910 is a top of the range model, costing around £400, but in my opinion, is little better than directions written on a piece of paper. I will use my 3 year old semi broken Blue Media sat nav, which cost much less, in preference to this pile of self-important junk. If the Blue Media range costs around £300 for a bare bones model, then the TomTom Go 910 should sell for about £50. How the product has won awards is beyond me, TomTom should concentrate on providing a sat nav product and kick the photo, MP3 and Bluetooth into touch.

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176891_Bombom101's Response to paul clegg's Review

Written on: 27/01/2007

Hmm. I disagree, as I work at Halfords, and I get a lot of experience with Tom Tom's. They are very simple to use, and they are a very accurate sat nav. I don't think there is anything wrong with them at all.

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Judthoraj's Response to paul clegg's Review

Written on: 07/05/2008

I found this review helpful because...it was detailed and accurate.

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Taylor9991's Response to paul clegg's Review

Written on: 28/01/2007

I agree. The Tom Tom Go 910 Satellite Navigation system is far too overpriced.

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“I have to agree with all the comments that I have read...”

★★★☆☆

written by Lowenna on 05/01/2007

I have to agree with all the comments that I have read on this site, I should have done a bit more homework before buying the 910. On balance I should have gone with my gut feeling and bought a Garmin which now I have compared side by side, is a far superior unit.
If you're looking for basic navigation & plenty of features then this unit could be for you, but if its raw navigation that you're after then there's far better on the market.
I purchased the unit new at less than half of the original £499rrp - I'd like to say I had a bargain but after using it unfortunately I can't.

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“Total cost of product came to almost £400. It ceased...”

☆☆☆☆☆

written by christine whittaker on 03/01/2007

Total cost of product came to almost £400. It ceased to function properly shortly after third usage and TomTom customer care was wholly ineffectual. I returned the product 3 weeks ago and the latest up-date says that they have no parts in stock and repair will take at least another 2 weeks. Buy a good map or a cheaper Garmin (which I have had on loan for months) and save yourself a lot of money.

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