Carrentals.co.uk Reviews

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★★★★☆
4.4 / 5
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★☆☆☆☆

“Wolf in sheep clothing”

Written on: 21/04/2014 by 356Duffy (1 review written)

Nobody at this company takes ownership of any customer service issues. Had a number of problems and get brushed off. All the senior people appear to be hiding… Read Full Review

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Carrentals01's Comment

Written on: 30/04/2014

Hi there

Carrentals.co.uk is the UK's leading car rental price comparison site comparing car hire prices from over 50 suppliers. As a comparison site we offer customers the ability to search for their car rental needs in one place and then allow them to book directly with the supplier of their choice. Our customers ultimately book directly with their chosen supplier and the contract is between customer and direct supplier, not Carrentals.co.uk

That said, we take customer satisfaction very seriously and should the service from any of our suppliers fall short of customer expectation then we would want to know so that we are able to feed this back to our suppliers in the hope that future customers so not experience such issues.

If you would like to contact us directly please do so or alternatively please visit our Forum where we will be more than happy to hear your comments and help you.

Kind regards
Kind regards
Carrentals Customer Support

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Lyjawi's Comment

Written on: 05/06/2014

I agree completely.

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Lyjawi's Comment

Written on: 05/06/2014

I agree completely.

Reply to this comment
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Lyjawi's Comment

Written on: 05/06/2014

I agree completely.

Reply to this comment
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★★★★★

“want a hire car you,ll find the best deal here”

Written on: 20/04/2014 by Stuartlikestoroam (3 reviews written)

we wanted a car that would take 5 people 3 suitcases 2 carry on cases with a fair fuel policy ( collect with a full tank return with a full tank )no pay over the top fuel prices at the hire desk with a little searching found just the the right car well done carrentals… Read Full Review

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★★★★★

“want a hire car you,ll find the best deal here”

Written on: 20/04/2014 by Stuartlikestoroam (3 reviews written)

we wanted a car that would take 5 people 3 suitcases 2 carry on cases with a fair fuel policy ( collect with a full tank return with a full tank )no pay over the top fuel prices at the hire desk with a little searching found just the the right car well done carrentals… Read Full Review

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★★★★★

“easy booking process”

Written on: 20/04/2014 by KasonWeeks (1 review written)

easy on line booking at a good price able to miss out extra insurance costs… Read Full Review

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★★★☆☆

“CALL CENTRE NIGHTMARE”

Written on: 20/04/2014 by Martinkl464 (1 review written)

The prices are very competitive however, the assistance of the call centre/helpline (the number you ring at the top of the website) is quite frankly abysmal. They had no idea about what their website says (I tried booking using amex which according to the site it accepts and indeed it allows you to select this and insert the card details) however, when I tried to make the booking it failed on several occasions even though the card is fine and the details inserted correct. At first I was told… Read Full Review

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★★★★★

“Car hire made simple”

Written on: 20/04/2014 by 452Gonzales (1 review written)

Car hire can be a minefield, very timeconsuming and confusing. This process was quite straightforward clearly presenting the cost of each of the numerous car rental companies for a particular car class. Identifying the various individual inclusions, exclusions and options was transparent. Whether the actual hiring process at my chosen rental agency / location will be that simple and time efficient remains to be experienced… Read Full Review

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★★★★★

“Easy, Fast, Great Value”

Written on: 20/04/2014 by 129Hastings (1 review written)

I found a suitable car and added extras at a great price… Read Full Review

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★★★★★

“Large car selection”

Written on: 19/04/2014 by DrewGomez37 (1 review written)

A very large selection to choose from. You need to check your hire company to see if they are on or off airport. Cars to suit all pockets… Read Full Review

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★★★★★

“Good experience all round”

Written on: 18/04/2014 by Quinnster (1 review written)

Got on to the website through a link on "Martins Money Tips" and was very surprised how easy it was to use. The best thing was I had previously been quoted 78 GBP through another site and have saved almost half by booking through this site. No negatives for me, all positive this time out… Read Full Review

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★★★★★

“Very quick and simple to book. Would definitely...”

Written on: 18/04/2014 by ddBurns1979 (1 review written)

Very quick and simple to book. Would definitely recommend, although beware of the extra excess cover included at the end!… Read Full Review

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★★★★☆

“Good value”

Written on: 17/04/2014 by Javionv204 (1 review written)

I picked carrentals.co.uk because they had 7% cashback on Topcashback.co.uk and also the cheapest rates i could find. I was very happy to discover there were no hidden extras as well, so all in all I'm very pleased… Read Full Review

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★☆☆☆☆

“Very very disappointed”

Written on: 16/04/2014

No stars but you can't pick no stars! Reserved a car, and the booking was then passed onto erentals and then passed onto atlas choice. Got all the bits of paper but no voucher. After 6 days I called atlas who said they would call the rental co and call me back. They didn't. Sent me an email saying the car wasn't available and offered alternatives at £100 more. Called to tell them I was disappointed but the response was we're a booking agency and that's the way it is!!!! Cancelled and am… Read Full Review

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Carrentals01's Comment

Written on: 30/04/2014

Hi there,

Many thanks for taking the time to review our company.

We are very sorry to learn that you were not happy with your recent car rental experience.

Please accept our apologies for the inconvenience this has caused you. A lot of car hire companies work on an On Request basis. This means that they will advertise the cars as they do hope that if that car is selected they will then go to the car hire fleets that supply them and these companies will have cars available for this time.

Unfortunately sometimes, as was in your case, the cars are not available and the supplier then come back to the customer to advise them that the booking has not been fulfilled and in most cases they will try to offer you an alternative car if there are any available, although this can be sometimes at a higher price.

Normally car hire suppliers don't take any money for a car that is on request, they will still take your credit card details but they normally only take payment once they have confirmed that the car is available.

We do advise customers to book well in advance to avoid disappointment, although sometimes in some very popular locations this is not always a guarantee either.

If you would like to contact us directly please do so.

Again our apologies.

Kind regards,
Carrentals.co.uk

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★★★★★

“Happy to recommend”

Written on: 16/04/2014 by Corinnec372 (1 review written)

We had a very good experince renting via Carrentals. I would not hesitate to use them again… Read Full Review

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★★★★☆

“can book at last minute!”

Written on: 16/04/2014 by geFletcher479 (1 review written)

i was positively surprised to be able to book a hire car in germany about 6 hours before i arrived - and received the booking voucher in plenty of time to print it out!… Read Full Review

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★★★★★

“Fantastic - quick and easy! I would definitely book...”

Written on: 15/04/2014 by 79Bruce (1 review written)

Fantastic - quick and easy! I would definitely book via Carrentals again :-)… Read Full Review

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★★★★★

“easy to book”

Written on: 15/04/2014 by 238Browne (1 review written)

Good prices, easy to follow website. Quick to make the booking… Read Full Review

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★★★★☆

“Great visual choice”

Written on: 14/04/2014 by Katrina210 (1 review written)

What I found best is that they really have all of the options listed in a way that is clear and concise. Click on an offer it opens an other window, i.e. you don't loose what you already had and can compare various offers. Only downside, some car rental offer all inclusive other not and this is only clear when you read the details… Read Full Review

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★★★★★

“Car Rentals”

Written on: 14/04/2014 by ldekock (1 review written)

Excellent service on the web, collection and drop-off. Call centre experience was terrible on trying to change collection point. Agent did not listen to the question and carried on about the insurance option, gave up due to difficulty to communicate. Over-all good service and unfortunate that the call centre could not give the same service… Read Full Review

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★★★★☆

“Good competitive price”

Written on: 14/04/2014

The website was simple enough to use and booking was fairly fast. The prices quoted were also competitive and compared favorably against other car rental companies. The area which I would encourage for improvement would be details on the car supplier as it was not made known to me all throughout the booking process and I had to call the recommended supplier 121carhire.com to ask for the information and the call cost quite a bit. The information on the car supplier is quite important as I… Read Full Review

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★★★★☆

“Easy to do with great prices.”

Written on: 14/04/2014 by Bowendn378 (1 review written)

The only problem was we tried to put the excess insurance feature in and it didn't go through… Read Full Review

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