Carrentals.co.uk Reviews

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★★★★☆
4.4 / 5
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★★★★☆

“Quick, Easy, Functional”

Written on: 30/06/2014 by richardpettit (1 review written)

The website was easy to use and provided a clear breakdown of prices, except the excess coverage which was an additional 20%. I liked the way the website flows through the relevant information and each of the decisions are clearly explained. I don't like the fact it claims no hidden fees, but steers you towards the excess insurance at the last minute… Read Full Review

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★☆☆☆☆

“Misleading website”

Written on: 30/06/2014 by Peter572014 (1 review written)

I mistakenly decided to use the Carrentals.com website instead of going directly to Hertz to book a car at Edinburgh Airport. Have completed the search and being offered a £29 deal I then noticed they had added their own insurance to the deal taking the total over £53. It was informed I could cancel this additional £24 if I found the car hire cover better. Due to a change of plan I decided to cancel my reservation within their 48 window using the on-line cancellation feature. The small… Read Full Review

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Carrentals01's Response to Peter572014's Review

Written on: 07/07/2014

Hi there.

We are very sorry for the confusion while making your booking.

Firstly, please check that you booked through us Carrentals.co.uk and not Carrentals.com as they are a separate company.

The insurance we offer at the time of booking is through a third party, Questor, and so the supplier would not have been able to cancel this for you.

The Questor Insurance product is offered in two places during the booking process so if I could just take a minute to explain how our site works, this may help explain to you how you purchased by mistake.

First of all, the insurance is offered on the booking form where customers are required to tick a box to agree to the insurance terms and conditions. If customers do not wish to include the insurance with their booking, they need to select this option and continue their booking without the insurance. The booking will not go through unless one of these two actions is taken.

If a customer does not select insurance on the booking form, we present an overlay page to customers after they have clicked "book now". The overlay page double checks that the customer did not want insurance and the reason for this is because it is a very important part of car hire and we want to be sure that people are aware of what they have said no to.

Again, the option to include this insurance is not pre-selected and the customer must tick a box to select this product and agree to the T&Cs of the insurance. If a customer does not want to include the insurance, they can click the large box which says "continue without Insurance".

At no point do we try to sell this product without a customer’s knowledge. It is not in our interest or that of Questor's to take money without customers knowing exactly what they are paying for. Please rest assured our aim is to provide good value car hire and good customer service.

I do hope that this clarifies the situation for you. You can cancel this insurance directly with Questor by using the contact details found in the insurance confirmation email you should have received after booking. If you cannot find Questors contact details or have any other queries, you can contact our customer support team who will pass your cancellation request onto Questor for you.

Kind regards

Carrentals.co.uk

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★★★★★

“Easy to use, good prices!”

Written on: 28/06/2014 by KorbinLarsen262 (1 review written)

Easy to use, good prices!… Read Full Review

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★★★★☆

“Carrental ZRH”

Written on: 24/06/2014 by dwSullivan282 (1 review written)

Booking easy Good value for money Perfect product offer at airport - got even upgrade to larger car Could be useful to replace paper voucher by electronic voucher (rental partner did not accept pdf file on smartphone will use in carrentals in the future again - really what I need … Read Full Review

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★★★★☆

“Easy and good price. No hidden cost. Everything was...”

Written on: 22/06/2014 by MarshallJordan390 (1 review written)

Easy and good price. No hidden cost. Everything was clearly shown… Read Full Review

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★★★★★

“Easy, Peasy”

Written on: 19/06/2014 by enGrant182 (1 review written)

A very intuitive, easy-to-use site and best of all it provided me with an excellent value for money hire cost :)… Read Full Review

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★★★★★

“Good efficient service”

Written on: 17/06/2014

The booking was easy, price was good , excess policy very reasonable - the only issue was that I wanted to change the pick-up time and couldnt without making a call. However the service call was well handled and efficient… Read Full Review

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★★★★★

“Quick and easy”

Written on: 14/06/2014 by 418McDonough (1 review written)

Found the car I wanted quickly and easily. Easy!… Read Full Review

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★★★★☆

“Mini hire”

Written on: 13/06/2014 by RAandEM (1 review written)

Everything was fine except we should have been told up front the cost of pick up from final destination… Read Full Review

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★★★★★

“Great rental in Bali”

Written on: 13/06/2014 by Fightingcouple (1 review written)

We rented a mid sized car for our vacation to Bali. the website adn entire process was simple and easy to understand. The car was ready and waiting for us when we arrived. Return was equally as hassle free. Price was very fair… Read Full Review

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★★★★☆

“Easy to book”

Written on: 09/06/2014 by 167McIntyre (1 review written)

it was very easy to book a car through this web site...also good prices! a couple of clicks and all our troubles were sorted!… Read Full Review

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★☆☆☆☆

“After Service TERRIBLE”

Written on: 05/06/2014 by Wyatt435 (1 review written)

Good site to find and search vehicles but when the booking process breaks down and you get charged more money they do not want to know. I contacted them and explained my dilemma and they declined to refund their error and I book cars with them in the US for 6 months each year. Using Ebookers now. Enough Said… Read Full Review

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Carrentals01's Comment

Written on: 09/06/2014

Hi,

Thank you for your review.

We're very sorry to hear you are not happy with the service you have received.

As we are mainly a comparison site, we do not supply any car hire ourselves so the issue may have been with one of the suppliers we work with.

However, if you booked through our booking engine (powered by the broker Holiday Autos) and would like us to look in to this again, please contact us.

Kind regards,

Carrentals.co.uk

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★★★★☆

“Easy to use, good prices”

Written on: 31/05/2014 by 1986Montgomery (1 review written)

I got better prices through carrentals.co.uk than other sites. It was easy to use and compare options… Read Full Review

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★★★★☆

“Great car deal”

Written on: 30/05/2014 by flSantiago91 (1 review written)

good site, easy to find the car you want, sale through the booking finished in 5 minutes… Read Full Review

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★★★★★

“Constantly gives full comparisons & excellent prices!”

Written on: 29/05/2014 by TheGlobalTravellers (1 review written)

Have used this comparison site many times now and they have never disappointed me. Excellent coverage in comparing & locating great priced car hire. I would definitely recommend their services… Read Full Review

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★★★☆☆

“Was ok and they phoned me up to see of I had intended...”

Written on: 27/05/2014 by Seamusu296 (1 review written)

Was ok and they phoned me up to see of I had intended to drop off at different airport… Read Full Review

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★★★★★

“easy to book ”

Written on: 26/05/2014

I was impressed with the clarity of the information provided and the ease of booking. The price was good as well and if the airport collection and drop off are as efficient I will definitely recommend your company to family and friends… Read Full Review

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★★★★★

“Great Prices, Easy Website and Reliable”

Written on: 23/05/2014 by Alaniq321 (1 review written)

I have been using Carrentals.co.uk for many years. Never had any problems with them. Easy to book online, clear responses for choice of vehicle and rental company and very importantly, never have any credit card problems when trying to pay. 

So many online sites make paying by credit card difficult or troublesome but this is easy with Carrentals.  I've always had reliable service at the pick up point by the rental company accepting the Carrentals pre-payment voucher. All in all an excellent
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★★★★☆

“Great”

Written on: 21/05/2014 by McKenna246 (1 review written)

Great service. I'd try it again… Read Full Review

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★★★★★

“Easy to use, excellent choice and good prices”

Written on: 19/05/2014 by McCallum211 (1 review written)

Easy to use, excellent choice and good prices… Read Full Review

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