Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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★★☆☆☆

“pretty slow”

Written on: 13/03/2013

Its cheap but its slow. Its ok when connecting wireless devices,you get a decent signal all around the house but i get about 2mbps on speedtest.net and it doesn't like youtube.Forget watching HD streams. When i want to watch anything from sky on demand i have to set it downloading about 15 mins before i want to watch the programme. I'm disapointed but i suppose its ok for how much it costs. But next year i will be going back to Virgin and thats saying something… Read Full Review

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Shchoudh16's Comment

Written on: 13/03/2013

Do you live in London?

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★☆☆☆☆

“Really slow, worst ever!”

Written on: 11/03/2013

Sky's internet seems to be very slow at most times, internet just crashes due to very slow speeds. I wouldnt recommend sky at all, using them is very bad… Read Full Review

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★☆☆☆☆

“I was suprised by the ratings here ...”

Written on: 15/02/2013

Sky being such a big company, I thought that the would be a mixed bag. I've only seen one positive review (I didn't see them all) and he clearly appears to be planted (I'm a writer and have been offered work planting reviews). Most days, I use the internet for work - that is writing. Most days I have trouble getting a proper connection. When I pressed the 'Review' button to put this review on, it took me two attempts, due to the connection going. There appears to be some angry people here. I… Read Full Review

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★☆☆☆☆

“JUST CANT GET IT RIGHT!”

Written on: 15/02/2013 by fedupsky (1 review written)

Sky what can i say been a customer since the day they started but no more just cant believe how bad they are!!!I have since December of last year been trying to get broadband and phone from them first two times I tried to get fiber optic a complete joke could not give me dates I was promised so we changed to normal broadband first date they gave me was fine then they changed it !!!!So today after 4 weeks with out a home phone there meant to turn up they text i must be in and i wait all day… Read Full Review

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★☆☆☆☆

“Poor service.... but excellent customer service staff”

Written on: 13/02/2013 by MarcWatt (3 reviews written)

The broadband service is just poor.... less than 0.4 mb/s... The customer service staff are excellent though I've got to say. I've bee getting put through to the guys in Northern Ireland and they are incredibly helpful - but the problem is not solved and just keeps reoccuring. We've got an engineer coming out next week, fingers crossed it can be sorted… Read Full Review

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★☆☆☆☆

“Not in the script ”

Written on: 13/02/2013 by Diablo007 (2 reviews written)

Sky is a great product until things go wrong , everytime I've come across , e-mail , satellite , router or broadband problems , i know it's going to be at least a week before anything is sorted , honestly I think I could build a computer with all the condescending web pages they send me , if your problem is not in their script you've had it . My latest adventure is the broadband switch over , when I was with Bt the speeds were around 12 mb , which were quite good really , now they've gone down… Read Full Review

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★☆☆☆☆

“Shockingly bad!”

Written on: 10/02/2013

The internet is really bad, it stops working every so often and disconnects every Sunday for some reason. Its incredibly slow as it constantly fails to load web pages and send emails… Read Full Review

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★☆☆☆☆

“It should be called 'Sky Dial-Up' - INCREDIBLY SLOW !”

Written on: 10/02/2013 by SunilRaja (2 reviews written)

The speed is ridiculously slow. In WD23 (Bushey/Watford) we get average speeds of 1.9mbps download and 0.6mbps upload speed. To put this into context, it took 3 hours to download Bourne Legacy on Apple TV. Accessing basic websites is slow and anything more demanding than simple browsing is painful. Downloading Apps and newspaper updates on iPad/iphone is very painful - so slow that I often switch off the wi-fi for the newspaper updates as its quicker on my cellular network (3G). There is… Read Full Review

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★☆☆☆☆

“no tv con”

Written on: 30/01/2013

when comparing prices sky never mentionned until after first bill they were going to charge me £30 over the course of a year for not having their rubbish tv expressely asked any extra to add they replied no no way of getting recompense a joke voting with my feet how can you charge someone for not having something and not telling them there is a word to describe this you can decide has anybody out there had to pay for goods or services not supplied … Read Full Review

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★☆☆☆☆

“Worst broadband ever but then again it is bt”

Written on: 26/01/2013 by stewiebee (1 review written)

Where to start firstly sky advisors who are robots who read scripts and any off the cuff remark a customer says that is not in the script confuses them.We are told that bt insist on them doing a checklist before a bt engineer is notified.We are warned that if it is our fault we will be charged.Emails that will they say be answered within 24 hours either go unanswered or take more than a week to reply.Lets be clear sky to tv well even though it is expensive.But sky should stop selling bt… Read Full Review

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★☆☆☆☆

“Worse than Dial Up. ”

Written on: 26/01/2013

Negatives: It took a very long time to set (several weeks). It is slow About once every 3 hours it disconnects and you have to restart the router, disable your internet connection on every device you are using the internet and then reconnect on each device. Sometimes the internet does not come back up for several hours. We phoned up for a solution and they couldn't give us one, it's just a bug.. I live in London, so can't really blame being in the middle of nowhere for bad… Read Full Review

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Stewiebee's Comment

Written on: 26/01/2013

Day 10 nothing as changed same rubbish service no repairs to my broadband.How can sky think this is acceptable.They should be ashamred of how i have been treated as a customer.Come the end of our contract let them even try to keep us as customers.Sky's slogan is "believe in better" - well I did believe in better and all I got was rubbish broadband and abysmal customer service.I have just checked my emails 5 emails sent to sky and 1 reply i suppose they think not bad for £65 a month.The service is getting worse not suprising when you give your advisors scripts and no productive way of dealing with a customers complaint.The service is simply terrible they care when you first sign up and when you want to leave.I will post everyday until someone does something usefull not scripted and gets my broadband fixed.I can truly say that every time i contact sky by phone i get the exact script read to me everytime.I had a stroke a year ago, and still they say unplug this turn off this try a new micro filter.Same rubbish no fix.Sky you cannot fix my problem i need bt openreach engineer like last time i had similar problem and bt fixed it.Stop treating your customers so badly we are fed up.

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Hamiltonmhammie's Comment

Written on: 24/02/2013

I was about to sign up but have read the first reviews. I won't bother now as I don't need the stress you are all getting. Thanks for your reviews.
Mary

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★☆☆☆☆

“Worst Fibre Broadband ever!!! dont sign up to Sky!!!”

Written on: 23/01/2013 by nmellor (1 review written)

I recently signed up to Sky Fibre with a promise that i would get a download speed of 40mbps, i waited the 10 days for the line to settle as i was only getting 10mbps.. now after 3 weeks, i am only getting 0.7kbps thats on fibre?? i was getting more on my ADSL?? sky are rubbish, i have been in touch and they said they are looking into it. i wrote to them saying to sort it out or i am cancelling, on the last day of the time i gave them they wrote to me saying.... yep we are looking into it?… Read Full Review

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Billybhoy1888's Response to nmellor's Review

Written on: 10/03/2013

Had my sky fibre installed on 8.3.13, what an absolute joke, my ADSL connection was 5.8 meg, most of today ive had a 400k connection on this so called SUPER FIBRE , im sorry i ever switched, and as for their fibre team they are totally clueless and have blamed everything from my WIFI setup to the DLM optimizing my line to BT openreach having service issues

DONT BOTHER ITS GARBAGE

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★☆☆☆☆

“One Whole Minute”

Written on: 15/01/2013 by mnjjl (1 review written)

It took me about a minute to load this page, I think that pretty much sums it up for you… Read Full Review

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★☆☆☆☆

“Sky Broadband - Value for money...NOT!!”

Written on: 14/01/2013 by Gazni (1 review written)

Dear Reader, Please read this before you decide to get Sky Broadband!! I have been a customer with sky for 7 years..I know why am I still with them? Like most families (Mom Dad 3 kids)we like the sky tv service and the phone deal is not bad either so we suffer on with a rubbish broadband service and even worse Sky Help Customer Services Manager replies or not replies I mean! I worked for a multinational work place service provider who had similar habits. But I left as I could not sell to… Read Full Review

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Stewiebee's Response to Gazni's Review

Written on: 26/01/2013

Sky do tv the best in uk.then they sell bt openreach broadband the worst in the uk.The problem is we have bt or virgin both bad so we cant win we are truly screwed.

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★☆☆☆☆

“Half speed”

Written on: 10/01/2013

I am on 40mb but I get 25mb. i get told I am getting 40mb from SKY. Liars. They are doing something to their network but no-one knows what...yet… Read Full Review

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★☆☆☆☆

“Complete Rubbish”

Written on: 06/01/2013

I've not come across a worse broadband than sky's. It takes me forever to do work, watch youtube clips and much worse. Forget about connecting your xbox 360 or any other devices to watch videos: sky can't even supply enough speed to watch sky go! I've researched a few problems and they know what issues they have but do no more than acknowledge this. But don't take my word for it...read the reviews on sky's own website! they can't even get good reviews on that! VERDICT: terrible service, don't… Read Full Review

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★★★☆☆

“Works well after initial hurdles”

Written on: 31/12/2012 by Kirillius (6 reviews written)

After passing quite a few initial hurdles it works quite well. Speed is good and mostly consistent apart from some occasional busy days like on public holidays. Had initial problems with setup as a I didn't have a phone socket: Signed up with them telling them I needed a socket. They sent me the router and sent me a message saying everything is ready and active. Called them again saying I still didn't have a socket. They booked a time to send a BT engineer. BT engineer came and did something… Read Full Review

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★☆☆☆☆

“Half speed sky fibre broadband”

Written on: 22/12/2012 by Shadwuk (1 review written)

If you are thinking of getting fibre broadband with Sky then don't. I've been signed up for an also service for a number of years without issue and decided to switch to the faster service. Only one problem, from the 40mb service, you get half the speed or less. There is a forum completely full of people with this issue (over 600 posts), sky never give updates to anyone yet happily admit they have a problem. the real insult is the fact we have to pay for this half speed service with no… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 20/12/2012 by sab786 (1 review written)

Sky broadband is the most useless ever... My mobile reception has to run off broadband and everytime u make a call from your landline the sky broadband cuts out which results in my mobile reception cutting. Sky tech team are useless they keep you on hold for over an hour before they answer then expect you do to self tests to test the line that the broadband is running off. They won't cancel agreement, so basically paying money for a service I am not receiving... Never go to Sky total con!! Was… Read Full Review

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★★★★★

“Sky Broadband worked for me”

Written on: 19/12/2012

My experience of Sky Broadband has been superb, I was a BT Broadband customer for 10 years but wanted to change due to a truly atrocious customer service where I ended up contacting BT’s MD direct just to get someone to check my line having spent over 4 hours on the phone to an Indian call centre when my broadband dropped., I should probably point out I am a IT specialist\engineer, whatever else you want to call me with over 15 years experience so knew the fault wasn’t in the… Read Full Review

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