Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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★☆☆☆☆

“worst provider”

Written on: 03/04/2013

I havnt seen any worst provider like SKY.The speed of internet is very slow and takes to buffer while watching videos.You cant even download a software , the connection disconnects automatically and gets connected.It took me 15 hrs to download a QTP software a Big joke.I would never ever go for sky again… Read Full Review

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★☆☆☆☆

“worst provider”

Written on: 03/04/2013

I havnt seen any worst provider like SKY.The speed of internet is very slow and takes to buffer while watching videos.You cant even download a software , the connection disconnects automatically and gets connected.It took me 15 hrs to download a QTP software a Big joke.I would never ever go for sky again… Read Full Review

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★☆☆☆☆

“The broadband is just terrible, extremely slow...”

Written on: 03/04/2013

The broadband is just terrible, extremely slow internet. The speed has been inconsistently slow and incredibly frustrating since I switched from BT. Maybe it is due to my location but BT was at least double the speed of Sky. Just utterly frustrating and disappointing… Read Full Review

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★☆☆☆☆

“5 Years of Slow Speeds, Poor Connectivity & Hassle”

Written on: 01/04/2013 by jasoncooke93 (43 reviews written)

On top of this, phoned Sky today requesting a refund for March's BB payment as the connectivity has been about 80% uptime. Would they refund me a measly £10 - at the first time of asking in 5 years - not for love nor money. I've arranged to leave… Read Full Review

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★☆☆☆☆

“Avoid! Unreliable, Unusable at peak times, VERY SLOW.”

Written on: 26/03/2013

I swapped to sky fibre after being a long term very satisfied bt adsl customer, i was excited about the idea of on demand tv and multiple devices all online at once and it seemed like a good idea to have my tv phone and broadband in one bill. WOW was i disapointed the connection has been unreliable dropping to unusable speeds at peak times, i have contacted sky repeatedly about the problem but unfortunately for me at peak times when my internet becomes unusable this coinsides with the time sky… Read Full Review

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★★★★★

“Brilliant, no trouble!”

Written on: 25/03/2013

We used to be with BT Broadband until we moved houses and were planning on sticking with them until we seen a Sky sales agent at our local ASDA. We already had Sky T.V with the full package and thought "why not" and just add the phone and broadband. It took a little while to get the internet installed, probably around 2/3 weeks from time of buying, phone was put in within 3 days. So far I have no complaints, there's been a few times where it has disconnected several times but this has only… Read Full Review

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★☆☆☆☆

“5 months and 8 engineers later the problem with my...”

Written on: 21/03/2013

5 months and 8 engineers later the problem with my phone line and broadband has still to be resolved I had a full week of everything running smoothly until yesterday for some unknown reason sky requested that an engineer go to the exchange and since then my phone line has been dead and no internet connection I have the same engineer coming out today who worked for 4 hrs last week to get it up and running why the hell send an engineer to the exchange to fix something that was fixed last week… Read Full Review

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Aura's Comment

Written on: 23/03/2013

Would you still recommend Sky please, or go elsewhere? I am with TalkTalk and I hate their customer service.

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★☆☆☆☆

“Sky broadband and phone ”

Written on: 20/03/2013 by zerocool007 (1 review written)

i have had sky broadband and phone since i moved into my place over a yr ago. but ever since i have had endless problems with it cutting of hen it feels like it cutting of when you answer the phone or make a phone call and every time having to wait about ten to 15 mins for it to rest it self. i have phoned sky many many many times and had engineers come out and fix this and fix that but nothing changes sky have confirmed i have a problem on my line but the cant fix it or sum thing i guess. the… Read Full Review

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★★★★☆

“Better Than Virgin”

Written on: 16/03/2013

I dont know what all the negative reviews are about, I was connected on wednesday and first few days was slow was advertised between 7.5 and 15mb down my phone line. First few days i was at 2.2 - 5mb and over the week end its gone to 10mb. Its faster and better than the Virgin media connection i had which was 60mb. In terms of faster i mean browsing, not downloading obviously but it works great and for £7.50 a month i won't complain about it, Customer service been alright up to now least… Read Full Review

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★★☆☆☆

“pretty slow”

Written on: 13/03/2013

Its cheap but its slow. Its ok when connecting wireless devices,you get a decent signal all around the house but i get about 2mbps on speedtest.net and it doesn't like youtube.Forget watching HD streams. When i want to watch anything from sky on demand i have to set it downloading about 15 mins before i want to watch the programme. I'm disapointed but i suppose its ok for how much it costs. But next year i will be going back to Virgin and thats saying something… Read Full Review

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Shchoudh16's Comment

Written on: 13/03/2013

Do you live in London?

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★☆☆☆☆

“Really slow, worst ever!”

Written on: 11/03/2013

Sky's internet seems to be very slow at most times, internet just crashes due to very slow speeds. I wouldnt recommend sky at all, using them is very bad… Read Full Review

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★☆☆☆☆

“I was suprised by the ratings here ...”

Written on: 15/02/2013

Sky being such a big company, I thought that the would be a mixed bag. I've only seen one positive review (I didn't see them all) and he clearly appears to be planted (I'm a writer and have been offered work planting reviews). Most days, I use the internet for work - that is writing. Most days I have trouble getting a proper connection. When I pressed the 'Review' button to put this review on, it took me two attempts, due to the connection going. There appears to be some angry people here. I… Read Full Review

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★☆☆☆☆

“JUST CANT GET IT RIGHT!”

Written on: 15/02/2013 by fedupsky (1 review written)

Sky what can i say been a customer since the day they started but no more just cant believe how bad they are!!!I have since December of last year been trying to get broadband and phone from them first two times I tried to get fiber optic a complete joke could not give me dates I was promised so we changed to normal broadband first date they gave me was fine then they changed it !!!!So today after 4 weeks with out a home phone there meant to turn up they text i must be in and i wait all day… Read Full Review

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★☆☆☆☆

“Poor service.... but excellent customer service staff”

Written on: 13/02/2013 by MarcWatt (3 reviews written)

The broadband service is just poor.... less than 0.4 mb/s... The customer service staff are excellent though I've got to say. I've bee getting put through to the guys in Northern Ireland and they are incredibly helpful - but the problem is not solved and just keeps reoccuring. We've got an engineer coming out next week, fingers crossed it can be sorted… Read Full Review

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★☆☆☆☆

“Not in the script ”

Written on: 13/02/2013 by Diablo007 (2 reviews written)

Sky is a great product until things go wrong , everytime I've come across , e-mail , satellite , router or broadband problems , i know it's going to be at least a week before anything is sorted , honestly I think I could build a computer with all the condescending web pages they send me , if your problem is not in their script you've had it . My latest adventure is the broadband switch over , when I was with Bt the speeds were around 12 mb , which were quite good really , now they've gone down… Read Full Review

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★☆☆☆☆

“Shockingly bad!”

Written on: 10/02/2013

The internet is really bad, it stops working every so often and disconnects every Sunday for some reason. Its incredibly slow as it constantly fails to load web pages and send emails… Read Full Review

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★☆☆☆☆

“It should be called 'Sky Dial-Up' - INCREDIBLY SLOW !”

Written on: 10/02/2013 by SunilRaja (2 reviews written)

The speed is ridiculously slow. In WD23 (Bushey/Watford) we get average speeds of 1.9mbps download and 0.6mbps upload speed. To put this into context, it took 3 hours to download Bourne Legacy on Apple TV. Accessing basic websites is slow and anything more demanding than simple browsing is painful. Downloading Apps and newspaper updates on iPad/iphone is very painful - so slow that I often switch off the wi-fi for the newspaper updates as its quicker on my cellular network (3G). There is… Read Full Review

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★☆☆☆☆

“no tv con”

Written on: 30/01/2013

when comparing prices sky never mentionned until after first bill they were going to charge me £30 over the course of a year for not having their rubbish tv expressely asked any extra to add they replied no no way of getting recompense a joke voting with my feet how can you charge someone for not having something and not telling them there is a word to describe this you can decide has anybody out there had to pay for goods or services not supplied … Read Full Review

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★☆☆☆☆

“Worst broadband ever but then again it is bt”

Written on: 26/01/2013 by stewiebee (1 review written)

Where to start firstly sky advisors who are robots who read scripts and any off the cuff remark a customer says that is not in the script confuses them.We are told that bt insist on them doing a checklist before a bt engineer is notified.We are warned that if it is our fault we will be charged.Emails that will they say be answered within 24 hours either go unanswered or take more than a week to reply.Lets be clear sky to tv well even though it is expensive.But sky should stop selling bt… Read Full Review

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★☆☆☆☆

“Worse than Dial Up. ”

Written on: 26/01/2013

Negatives: It took a very long time to set (several weeks). It is slow About once every 3 hours it disconnects and you have to restart the router, disable your internet connection on every device you are using the internet and then reconnect on each device. Sometimes the internet does not come back up for several hours. We phoned up for a solution and they couldn't give us one, it's just a bug.. I live in London, so can't really blame being in the middle of nowhere for bad… Read Full Review

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Stewiebee's Comment

Written on: 26/01/2013

Day 10 nothing as changed same rubbish service no repairs to my broadband.How can sky think this is acceptable.They should be ashamred of how i have been treated as a customer.Come the end of our contract let them even try to keep us as customers.Sky's slogan is "believe in better" - well I did believe in better and all I got was rubbish broadband and abysmal customer service.I have just checked my emails 5 emails sent to sky and 1 reply i suppose they think not bad for £65 a month.The service is getting worse not suprising when you give your advisors scripts and no productive way of dealing with a customers complaint.The service is simply terrible they care when you first sign up and when you want to leave.I will post everyday until someone does something usefull not scripted and gets my broadband fixed.I can truly say that every time i contact sky by phone i get the exact script read to me everytime.I had a stroke a year ago, and still they say unplug this turn off this try a new micro filter.Same rubbish no fix.Sky you cannot fix my problem i need bt openreach engineer like last time i had similar problem and bt fixed it.Stop treating your customers so badly we are fed up.

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Hamiltonmhammie's Comment

Written on: 24/02/2013

I was about to sign up but have read the first reviews. I won't bother now as I don't need the stress you are all getting. Thanks for your reviews.
Mary

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