Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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★☆☆☆☆

“absolute excrement”

Written on: 27/06/2013 by mikelkca (1 review written)

speeds of less than .5 mbps , do i really need to say more , at least when i was with bt it was around 2 mbps , and it was constant ! think twice before going for their offers , my speed isn't even fast enough to watch on demand tv , ! if i want to buy a film i'd hate to think how long it would take to download !… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 27/06/2013 by MrUnderdog (1 review written)

Moved to sky from wannadoo/orange for both phone and internet now have regular disconnects.Told by customer service that "I should be patient" and "You could go to mcdonalds and use wifi"!!!!!.Just been disconnected again this time for three days for several hours each on three occasions,so I had no internet or phone,I am afraid to even look at my mobile bill!!!. Sky customer service broadband "service status" was "not availible" when I tried to find out what was going on via my mobile.Sky… Read Full Review

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★★★★☆

“Great Value, Great Speeds, Mostly Consistant”

Written on: 25/06/2013 by petercotton9999 (1 review written)

I moved from Tesco Broadband after having a shocking experience with speeds of only 2mbp. I decided to get Sky TV as my Virgin contact has expired and the Broadband/Phone/TV package seemed like a good deal. I was sceptical about their broadband as I've heard mixed reviews. The first week or so was slow, with maximum speeds of up to 5mbps. But this is to be expected while the line is tested for maximum consistent speeds. After a week, the speed levelled out at about 11mbps, and has pretty much… Read Full Review

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★☆☆☆☆

“Awful, slow, unreliable”

Written on: 12/06/2013 by BeloDentro (1 review written)

because of what seemed like a good deal we Switched to Sky Broadband on 31st May and by 4th of June we couldn't take it any more it is soooo slow, you cannot do anything other than basic surfing and even then its unreliable. I actually had to connect my laptop to my iphone hotspot in order to use my 3g and had no problem whatsoever watching bbc iplayer. I have cancelled now (which took two hours and conversations with about 8 people) and gone back to my original provider who i've never had… Read Full Review

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★☆☆☆☆

“Sky Broadband connect - traffic control policy - beware”

Written on: 09/06/2013

Due to the traffic control policy which seems to be implemented whether or not you are a "heavy user" this product does not seem suitable for anything other than basic web surfing. What is a little bit annoying is that they do not quantify what level of usage is deemed heavy. From my results monitoring hostlink response times it didn't seem to matter whether I had viewed a single web page or tried to do some online gaming. Speeds seem to be throttled down during peak times as a matter of… Read Full Review

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★☆☆☆☆

“Rubbish broadband”

Written on: 03/06/2013

In a tiny house with Sky broadband, it doesn't work. We wake up every day with no wi-fi and Sky tell us it's our set up. We remind them it's their set-up and we still have no wifi. Rubbish rubbish rubbish. If anyone can see how tiny our house is and how short a distance any signal needs to travel, then they wouldn't complain. But according to sky it's us. Hmmm...? It's the window you can't see out of. It's the car with no wheels. It's the internet with no Internet. It's 0 out of 5… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 02/06/2013

Sky are absolutely shocking when it comes to customer service. I would not recommend them to my worst enemy. I have had nothing but problems they haven't returned calls. Taken weeks to reply to emails etc etc… Read Full Review

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★★★★★

“I'm impressed...”

Written on: 31/05/2013 by Maxlenn (1 review written)

I switched from BT Infinity to Sky Broadband on the 28th of May. after reading so many negative comments I hesitated at first, but couldn't afford to pay BT over £50 every month, so after speaking to one of Sky's representative on the phone I decided to go for it. it's such a good deal compared to BT - I'm saving hundreds. the switch as been straightforward - on the 28th at about 9am the connection with BT stopped, so I plugged in the Sky Hub and that was it - within few hours it was up and… Read Full Review

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Maxlenn's Response to Maxlenn's Review

Written on: 02/06/2013

*update*

I run a speed test this morning and it came to: 15.53 MB/ps.



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★☆☆☆☆

“Absolutely f-_-cking ridiculous ISP”

Written on: 27/05/2013 by jewjawrkaknfjkwan (1 review written)

Can't believe I live in a supposed 1st world country in 2013 and have an internet connection like this. I'm only home for a few weeks at my parents and I'm using their internet, I'm not even paying for it or using it for long but I still felt the need to write a review on it. Using the highest speed package and I live 5 miles away from a major UK City. Takes me 20 minutes to load a low quality youtube video. Average download speed is around 150kb/s-50kb/s. Internet will just cut out… Read Full Review

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★☆☆☆☆

“Terrible connection! ”

Written on: 23/05/2013 by Horus17 (1 review written)

The connection is absolutely terrible I have to reset the rooter every 5 minutes as it disconnects as soon as I reconnect it. Many online features don't load due to the rubbish broadband signals such as videos or online games etc. Don't go with Sky as its complete garbage! My cistern on my toilet provides a better connection then this company can!… Read Full Review

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★☆☆☆☆

“Poor Unreliable Connection and Poor Speed. Avoid Sky”

Written on: 16/05/2013

I have had Sky Broadband for many years and I am now going to leave. The connection I get is unreliable and slow. It was better but every few months the speed mysteriously drops. I change nothing on my side but Sky always claim it is my equipment that is the issue. It takes ages to get through to anyone helpful at Sky. Last time I had an issue, it took 20 phone calls and 2 different BT engineers to improve my connection. 3 months later I am getting speed and connectivity problems again. Sky is… Read Full Review

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★☆☆☆☆

“Moving home with Sky broadband...”

Written on: 02/05/2013

Not happy with Sky Broadband. We are moving home and I was told that as soon as the Sky broadband disconnects at our old house, I must call Sky again to reorder broadband for the new house. Sky broadband was cut off a week before our move. I arranged for the new phone line to be activated the next day at the new house which it did. So I contacted Sky to order the new broadband but then they advised me that I can only contact them again in a weeks time to order and it will take another 2… Read Full Review

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★☆☆☆☆

“Terrible internet and phone service!”

Written on: 28/04/2013

We took out Sky broadband with free weekend calls in September last year. For the first month or so we did not encounter problems, however ever since then we have had internet cutting out frequently at random times, and the phone line not working for days on end. The phone line produces no dial tone, and since we receive no mobile signal in the house, this is very problematic, and we are missing out on free calls. When we inform Sky, they tell us it will be fixed within 72hrs, but this doesn't… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

often these problems are caused by unwilling or disrespectful costomers, if their is a fault on the line affecting broadband and talk, ultimately it is openreach who will fix it and they can be slow to do this if dig work is needed.

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★☆☆☆☆

“Total pants ”

Written on: 27/04/2013

Don't both with this provide for broadband because its rubbish should stick to the tv side of things they are good at… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

ur broadband comes down the same line no matter who ur with, sky were the first to offer truely unlimited bb and also dont traffic manage, if ur broadband was pants, it was probably because u were on the wrong wireless channel or you refused to go through a very simple troubleshooting procedure to find out the problem, meaning you, the customer was most likely total pants

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★★★★★

“Absolutely Fantastic Service”

Written on: 26/04/2013

Sky have been faultless. When moving into our new flat, we discussed with many people which provider to pick having had issues with each of the main rivals on the market. We chose Sky through a friends recommendation and within one week they were around! Booking and registering was easy with the help of 'Sky Chat' where the staff message you through the process, we were sent the router within 3 days and also received reminders about the set-up before they arrived and the day before. The… Read Full Review

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★☆☆☆☆

“Total rubbish”

Written on: 21/04/2013

Where do I start? Having been a Virgin broadband customer for years, we thought we would go to Sky because their TV is brilliant. Anyway we got coaxed into getting a full package because we could get 'Sky Go' for free -- what they failed to tell us, you can only get it on 'IOS' and 'Android' or laptop (all our family have Windows Phones)....!!!! Right, so we get their broadband (unlimited), which is part of the package. Everything was fine for the first 2 months, then it all went downhill. For… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

deary me, what silly advisor u must have had, u clearly have an intermittent connection, assuming your internet light goes off or amber when it drops, it is a very simple ts procedure.

try router in master socket with all other equipment from other sockets removed and using no extension cables and monitor - possible faulty extension socket or filter.

if that does not solve, get in ur test socket if u have one and monitor, possible faulty faceplate, sky can replace this.

still not solved, try another filter.

if this doesn't do it then sky will probably replace router and if this doesnt do it then they will send BT Openreach around to look at ur line

its that simple, it really is, intermittent connections are usually equipment problems. oh, the new sky hub is a very good router so they listened

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★☆☆☆☆

“F»»»ing terrible ISP”

Written on: 18/04/2013

I will get straight to the point and keep it simple; Sky is the worst Internet 'service provider' out there. I didn't think it was possible for any ISP to be worse than Virgin Media was, but wow I've been proven wrong. I swear if I find out where the servers are located I will blow them up into oblivion and urinate on the shattered remains because that's what you deserve. It's impossible to do anything during peak hours because the internet completely dies every half hour or so, so much for… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

im assuming ur connecting wirelessly as if ur speed was dropping via ethernet during evening then u would be smart and call sky tech and they would treat as a throughput issue and would be escalated or it would be a line or equipment fault (unlikely).

so, its very very simple, change ur wireless channel, make sure ur router aint got no electrical interference around it and possibly change to 54g performance on the mode.

sky do not traffic manage their broadband, so it is either wireless issue (most likely) or throughput.

ring up and sort it out and stop complaining

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★☆☆☆☆

“Avoid at all costs ”

Written on: 17/04/2013 by Ambjmb (1 review written)

Just awful. My family were told that our Internet speed would be 10meg. So we got it and its been a month now and it's only 2.6. Its terribly slow and pretty much unusable. We phoned to ask why we were promised 10 but only recieving 2.6, the man who took our call said 'if you pay an extra £20 a month we will speed it up'. Of course we were livid because we were lied too and now being told that we can have faster Internet but only if we pay extra. Will be using BT as soon as this contract is… Read Full Review

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Techexpert's Response to Ambjmb's Review

Written on: 14/05/2013

this comment is completely false, it is not in any ISP's interest to slow speeds, it does not cost them anymore money.

call sky tech support and they will tell u what ur minimum and estimate speeds are from ur exchange, they MUST provide u with minimum otherwise it is a technical fault.

NO advisor would have told this customer what he just said, otherwise, this would be a mis-sell and would lead to disciplinary measures. he may have mis-understood the advisor who told them that fibre is available for £20 a month.

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Maxlenn's reply to Techexpert's Comment

Written on: 01/06/2013

I have a feeling that a lot of these negative comments are just made up by some rival ISPs. the comment above is nonsense - 2.6 meg is neither slow or unusable.

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★☆☆☆☆

“worst company i have ever dealt with”

Written on: 14/04/2013

i have had sky broadband for 7 weeks and it hasn't worked ever, sky are unable to fix the problem as they say they do not have the network capacity nor will they let me leave without paying an early cancellation charge, i am having to make a complaint to the communications ombudsmun service sky have done nothing but lie to me since i signed up all they want is your money once they have it they couldn't care less about the customer… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 11/04/2013

I recently changed my broadband and phone from Talk Talk to Sky. With Talk Talk I was receiving B/band at 14meg with Sky it's 0.6meg. The simplest of tasks is almost impossible to perform on line now. Most sites take about 5 mins or so to open now. People have said Sky seldom goes wrong. Utter rubbish. I constantly keep getting " Opps somethings gone wrong looks like your signal has dropped" Wouldn't recommend Sky to anyone. Waist of money and I am now locked into a contract for a service that… Read Full Review

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