Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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★☆☆☆☆

“Moving home with Sky broadband...”

Written on: 02/05/2013

Not happy with Sky Broadband. We are moving home and I was told that as soon as the Sky broadband disconnects at our old house, I must call Sky again to reorder broadband for the new house. Sky broadband was cut off a week before our move. I arranged for the new phone line to be activated the next day at the new house which it did. So I contacted Sky to order the new broadband but then they advised me that I can only contact them again in a weeks time to order and it will take another 2… Read Full Review

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★☆☆☆☆

“Terrible internet and phone service!”

Written on: 28/04/2013

We took out Sky broadband with free weekend calls in September last year. For the first month or so we did not encounter problems, however ever since then we have had internet cutting out frequently at random times, and the phone line not working for days on end. The phone line produces no dial tone, and since we receive no mobile signal in the house, this is very problematic, and we are missing out on free calls. When we inform Sky, they tell us it will be fixed within 72hrs, but this doesn't… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

often these problems are caused by unwilling or disrespectful costomers, if their is a fault on the line affecting broadband and talk, ultimately it is openreach who will fix it and they can be slow to do this if dig work is needed.

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★☆☆☆☆

“Total pants ”

Written on: 27/04/2013

Don't both with this provide for broadband because its rubbish should stick to the tv side of things they are good at… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

ur broadband comes down the same line no matter who ur with, sky were the first to offer truely unlimited bb and also dont traffic manage, if ur broadband was pants, it was probably because u were on the wrong wireless channel or you refused to go through a very simple troubleshooting procedure to find out the problem, meaning you, the customer was most likely total pants

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★★★★★

“Absolutely Fantastic Service”

Written on: 26/04/2013

Sky have been faultless. When moving into our new flat, we discussed with many people which provider to pick having had issues with each of the main rivals on the market. We chose Sky through a friends recommendation and within one week they were around! Booking and registering was easy with the help of 'Sky Chat' where the staff message you through the process, we were sent the router within 3 days and also received reminders about the set-up before they arrived and the day before. The… Read Full Review

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★☆☆☆☆

“Total rubbish”

Written on: 21/04/2013

Where do I start? Having been a Virgin broadband customer for years, we thought we would go to Sky because their TV is brilliant. Anyway we got coaxed into getting a full package because we could get 'Sky Go' for free -- what they failed to tell us, you can only get it on 'IOS' and 'Android' or laptop (all our family have Windows Phones)....!!!! Right, so we get their broadband (unlimited), which is part of the package. Everything was fine for the first 2 months, then it all went downhill. For… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

deary me, what silly advisor u must have had, u clearly have an intermittent connection, assuming your internet light goes off or amber when it drops, it is a very simple ts procedure.

try router in master socket with all other equipment from other sockets removed and using no extension cables and monitor - possible faulty extension socket or filter.

if that does not solve, get in ur test socket if u have one and monitor, possible faulty faceplate, sky can replace this.

still not solved, try another filter.

if this doesn't do it then sky will probably replace router and if this doesnt do it then they will send BT Openreach around to look at ur line

its that simple, it really is, intermittent connections are usually equipment problems. oh, the new sky hub is a very good router so they listened

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★☆☆☆☆

“F»»»ing terrible ISP”

Written on: 18/04/2013

I will get straight to the point and keep it simple; Sky is the worst Internet 'service provider' out there. I didn't think it was possible for any ISP to be worse than Virgin Media was, but wow I've been proven wrong. I swear if I find out where the servers are located I will blow them up into oblivion and urinate on the shattered remains because that's what you deserve. It's impossible to do anything during peak hours because the internet completely dies every half hour or so, so much for… Read Full Review

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Techexpert's Comment

Written on: 14/05/2013

im assuming ur connecting wirelessly as if ur speed was dropping via ethernet during evening then u would be smart and call sky tech and they would treat as a throughput issue and would be escalated or it would be a line or equipment fault (unlikely).

so, its very very simple, change ur wireless channel, make sure ur router aint got no electrical interference around it and possibly change to 54g performance on the mode.

sky do not traffic manage their broadband, so it is either wireless issue (most likely) or throughput.

ring up and sort it out and stop complaining

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★☆☆☆☆

“Avoid at all costs ”

Written on: 17/04/2013 by Ambjmb (1 review written)

Just awful. My family were told that our Internet speed would be 10meg. So we got it and its been a month now and it's only 2.6. Its terribly slow and pretty much unusable. We phoned to ask why we were promised 10 but only recieving 2.6, the man who took our call said 'if you pay an extra £20 a month we will speed it up'. Of course we were livid because we were lied too and now being told that we can have faster Internet but only if we pay extra. Will be using BT as soon as this contract is… Read Full Review

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Techexpert's Response to Ambjmb's Review

Written on: 14/05/2013

this comment is completely false, it is not in any ISP's interest to slow speeds, it does not cost them anymore money.

call sky tech support and they will tell u what ur minimum and estimate speeds are from ur exchange, they MUST provide u with minimum otherwise it is a technical fault.

NO advisor would have told this customer what he just said, otherwise, this would be a mis-sell and would lead to disciplinary measures. he may have mis-understood the advisor who told them that fibre is available for £20 a month.

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Maxlenn's reply to Techexpert's Comment

Written on: 01/06/2013

I have a feeling that a lot of these negative comments are just made up by some rival ISPs. the comment above is nonsense - 2.6 meg is neither slow or unusable.

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★☆☆☆☆

“worst company i have ever dealt with”

Written on: 14/04/2013

i have had sky broadband for 7 weeks and it hasn't worked ever, sky are unable to fix the problem as they say they do not have the network capacity nor will they let me leave without paying an early cancellation charge, i am having to make a complaint to the communications ombudsmun service sky have done nothing but lie to me since i signed up all they want is your money once they have it they couldn't care less about the customer… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 11/04/2013

I recently changed my broadband and phone from Talk Talk to Sky. With Talk Talk I was receiving B/band at 14meg with Sky it's 0.6meg. The simplest of tasks is almost impossible to perform on line now. Most sites take about 5 mins or so to open now. People have said Sky seldom goes wrong. Utter rubbish. I constantly keep getting " Opps somethings gone wrong looks like your signal has dropped" Wouldn't recommend Sky to anyone. Waist of money and I am now locked into a contract for a service that… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 05/04/2013 by Hollandrock (1 review written)

After taking over from O2, this service is absolutely terrible. It consistently drops down and is horrifically slow compared to what I used to get. Huge lag spikes happen every couple of minutes. Really, really, really, poor service… Read Full Review

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★☆☆☆☆

“TERRIBLE SORT IT OUT”

Written on: 04/04/2013

I AM SICK OF SLOW SPEEDS I CANT EVEN WATCH A YOUTUBE VIDEO ANYMORE WITHOUT IT LAGGING... I HAVE TRIED TO USE THE INTERNET TODAY AND IT HAS DISCONNECTED OVER 20 TIMES AT LEAST WITHIN 1 HOUR. BLOODY RIDICULOUS. WILL BE SWITCHING TO VIRGIN MEDIA ASAP… Read Full Review

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★☆☆☆☆

“worst provider”

Written on: 03/04/2013

I havnt seen any worst provider like SKY.The speed of internet is very slow and takes to buffer while watching videos.You cant even download a software , the connection disconnects automatically and gets connected.It took me 15 hrs to download a QTP software a Big joke.I would never ever go for sky again… Read Full Review

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★☆☆☆☆

“worst provider”

Written on: 03/04/2013

I havnt seen any worst provider like SKY.The speed of internet is very slow and takes to buffer while watching videos.You cant even download a software , the connection disconnects automatically and gets connected.It took me 15 hrs to download a QTP software a Big joke.I would never ever go for sky again… Read Full Review

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★☆☆☆☆

“The broadband is just terrible, extremely slow...”

Written on: 03/04/2013

The broadband is just terrible, extremely slow internet. The speed has been inconsistently slow and incredibly frustrating since I switched from BT. Maybe it is due to my location but BT was at least double the speed of Sky. Just utterly frustrating and disappointing… Read Full Review

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★☆☆☆☆

“5 Years of Slow Speeds, Poor Connectivity & Hassle”

Written on: 01/04/2013 by jasoncooke93 (42 reviews written)

On top of this, phoned Sky today requesting a refund for March's BB payment as the connectivity has been about 80% uptime. Would they refund me a measly £10 - at the first time of asking in 5 years - not for love nor money. I've arranged to leave… Read Full Review

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★☆☆☆☆

“Avoid! Unreliable, Unusable at peak times, VERY SLOW.”

Written on: 26/03/2013

I swapped to sky fibre after being a long term very satisfied bt adsl customer, i was excited about the idea of on demand tv and multiple devices all online at once and it seemed like a good idea to have my tv phone and broadband in one bill. WOW was i disapointed the connection has been unreliable dropping to unusable speeds at peak times, i have contacted sky repeatedly about the problem but unfortunately for me at peak times when my internet becomes unusable this coinsides with the time sky… Read Full Review

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★★★★★

“Brilliant, no trouble!”

Written on: 25/03/2013

We used to be with BT Broadband until we moved houses and were planning on sticking with them until we seen a Sky sales agent at our local ASDA. We already had Sky T.V with the full package and thought "why not" and just add the phone and broadband. It took a little while to get the internet installed, probably around 2/3 weeks from time of buying, phone was put in within 3 days. So far I have no complaints, there's been a few times where it has disconnected several times but this has only… Read Full Review

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★☆☆☆☆

“5 months and 8 engineers later the problem with my...”

Written on: 21/03/2013

5 months and 8 engineers later the problem with my phone line and broadband has still to be resolved I had a full week of everything running smoothly until yesterday for some unknown reason sky requested that an engineer go to the exchange and since then my phone line has been dead and no internet connection I have the same engineer coming out today who worked for 4 hrs last week to get it up and running why the hell send an engineer to the exchange to fix something that was fixed last week… Read Full Review

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Aura's Comment

Written on: 23/03/2013

Would you still recommend Sky please, or go elsewhere? I am with TalkTalk and I hate their customer service.

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★☆☆☆☆

“Sky broadband and phone ”

Written on: 20/03/2013 by zerocool007 (1 review written)

i have had sky broadband and phone since i moved into my place over a yr ago. but ever since i have had endless problems with it cutting of hen it feels like it cutting of when you answer the phone or make a phone call and every time having to wait about ten to 15 mins for it to rest it self. i have phoned sky many many many times and had engineers come out and fix this and fix that but nothing changes sky have confirmed i have a problem on my line but the cant fix it or sum thing i guess. the… Read Full Review

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★★★★☆

“Better Than Virgin”

Written on: 16/03/2013

I dont know what all the negative reviews are about, I was connected on wednesday and first few days was slow was advertised between 7.5 and 15mb down my phone line. First few days i was at 2.2 - 5mb and over the week end its gone to 10mb. Its faster and better than the Virgin media connection i had which was 60mb. In terms of faster i mean browsing, not downloading obviously but it works great and for £7.50 a month i won't complain about it, Customer service been alright up to now least… Read Full Review

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