Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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★☆☆☆☆

“Tried to leave Sky. They made it impossible.”

Written on: 12/11/2013 by nikki38 (1 review written)

Was fed up with paying so much for Sky TV and decided to dump TV, calls and broadband at the same time. Where to start? (Line is BT). Was told I didn't need a Mac code to move to Plusnet as they didn't hold the line; accepted them at their word - big mistake. So eventually they cancelled everything for a month ahead and I felt good, for a while. Signed up to Plusnet without trouble, but they wanted/needed the Mac code. Called Sky - can't do it because we are in the process of closing the… Read Full Review

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★☆☆☆☆

“Slow internet”

Written on: 28/10/2013 by Thatisjustwhatithink (1 review written)

Don't ever use sky internet. When I'm using the internet and my brother is online on the play station it freezes everyone now we have to decide who will use the internet at what time. Was with aol and has no complaints but thought I'd try sky because of the offer and I regret it. Since the brought out their super fast broadband they have significantly reduced the speed of there normal interest plan. It's just a scan to make u buy their "fast broadband". Very disappointing… Read Full Review

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★☆☆☆☆

“sky keep away”

Written on: 22/10/2013

trying to cancel sky. Cost a fortune on phone calls , takes you round in circles , sent a number of emails ,slow reply ,when they reply via email they ask for you to phone them ,spent 38 mins on phone ,I have on a number of occasions, a waste of time ,I have now given ,asked to pay , to get out of contract I do not recall taking on, they said I could not pay to get out,? like a number of you guys have been with sky, from day 1 ,look after the new ,they forget how they got this big… Read Full Review

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★☆☆☆☆

“Huge problems cancelling - sky breach their own T&C,s”

Written on: 16/10/2013 by Edfellows (2 reviews written)

Trying to cancel sky is a nightmare. Sky lists four methods to cancel in their terms and conditions. But try to use one of the methods other than a call on their premium rate number, and they don't accept your notice. Instead you get directed to call. Then you are kept on the line for costly phone call at your expense while they try to persuade you not to cancel. Then they agree to cancel as long as you accept that it is several days since you canceled. If you point this out they get stroppy… Read Full Review

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★☆☆☆☆

“Stay away from Sky like the plague! ”

Written on: 13/10/2013

The worst broadband company ever, terrible customer service, all they do is run you around in circles trouble shooting the same procedures , nothing gets fixed. Connection drops ever 2 min, and its like this for days with no help from sky. Im going to report them to ofcom, they are taking peoples money and not providing a service. They also tricked me into a contract, they said if I got a new router the problem would be fixed, but in return I would be getting into a new 12 month contract. Guess… Read Full Review

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★☆☆☆☆

“Sky Customer Service and Broadband”

Written on: 12/10/2013 by kritialla (2 reviews written)

Hi, I have a problem with the SKY Broad band speed. Problem is my Internet is intermediately stopping and Performance is terrible and I called 5 times to the customer service, but nothing happened. Every time they we will observe for 24 Hours and inspite of the net down they say it is working and they close my ticket on there own. Very rude and careless attitude to the existing customer. Don't go Sky. Sky is waste in service. And more point, when you want to a add some channel its not as… Read Full Review

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Mak2013's Response to kritialla's Review

Written on: 13/10/2013

Same issue here, sky wont help. Worst customer service ever. Going to report them to ofcom and switch to another provider. This has been an on going problem for the last 4 months

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★☆☆☆☆

“Communication Equipment does not belong to Sky”

Written on: 11/10/2013

The trouble I am experiencing is that SKY are happy enough to take my money every month (and periodically increasing the bill for lame reasons) but when I called to explain that my broadband had gone really slow, they advised the equipment at the exchange is not theirs (belongs to BT)and couldnt do anything about it. The Customer Services chap then went on to say that I was at the furthest point from the exchange and would not receive a great bandwidth anyway. I decided at that point, it was… Read Full Review

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★★☆☆☆

“Cant fix faults”

Written on: 09/10/2013 by Helter (1 review written)

If you had asked me six months ago I would have given Sky at least a 4 star rating. They have given me solid internet for years and any problems usually got sorted within a day. However, now we have a packet loss and line drop issue that has been dragging on for 5 months. Three visits from OpenReach, several line tests (the line signal is excellent) and profile updates and innumerable diagnostics tests with the support crew has only resulted in more bulldung. I was told the router was the… Read Full Review

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Hardwin's Response to Helter's Review

Written on: 11/10/2013

I just got of the phone after 3 hours of advisors hanging up and constant rubbish...I say we all join up and start an online petition...I am uploading a telephone conversation with sky to YouTube and you will here the advisor contradict themselves and then hang up feeling we going in circles. have been played a full and now sky claim I never rang over the past6 months to complain bout the fibre. the say the 5 boxes I have are not on their system and they have no proof of me calling in so they will not refund any money for failed service. so how di I get these boxes I asked them and then the hung up again....mmmmm

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★☆☆☆☆

“SkyBroadband Phillipines terrible performance, poor...”

Written on: 07/10/2013

Hi Everyone, I have been living in the Philippines for 7 years. For quite some time I used PLDT myDSL, which delivered pretty much what it promised. I had a few outages each year but they were usually fixed within 72 hours of reporting. Then I switched to SkyBroadband... At first it seemed OK, then I noticed poor performance in the evening. Turns out that there are a lot of dropped packets in the evening time... It did not take me long to realize that during peak times Sky had overloaded the… Read Full Review

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★☆☆☆☆

“Pie in the Sky”

Written on: 01/10/2013

Forced to move by O2 abandoning its long standing customers and shipping us to the Monopoly board owned by Sky. Customer services virtually non existent. Chalk n' cheese compared with O2. Speeds slow, drops connection for hours and hours on end. "help tool" so patronising its unreal - and doesn't work! Makes BT look reasonable! Wish I had an alternative!!!… Read Full Review

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★☆☆☆☆

“Switch to another provider and they will cut you off early”

Written on: 23/09/2013

I switched from Sky to Plusnet. Not only did Sky delay the order resulting in me having to pay another month, a day after they charged me for another months service, they cut me off. This was three days before the due cut off date. Avoid Sky!… Read Full Review

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★☆☆☆☆

“bulok ang int”

Written on: 23/09/2013

bulok ang internet na to poor service.. never expect na aayusin nila pag may trouble… Read Full Review

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★☆☆☆☆

“Tried to move from Sky and they cut me off a day early”

Written on: 12/09/2013 by sitheking (1 review written)

Move from Sky yesterday and they cut my broadband off a day early and then told me it was a problem with my line. Phone line worked fine and none of our neighbours had any problems. Plusnet had no problem connecting us today… Read Full Review

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★☆☆☆☆

“Good luck getting a house move done quickly”

Written on: 11/09/2013

After being a good Sky customer for a cpl years we moved house and after a bungled cancellation with an incompetent staff member who half cancelled the broadband service we were then left without Internet earlier than we asked for. We were without Internet for 2 weeks then we moved into the new house, waited a further 3 weeks for an engineer to come around and install the Internet. We then received a text to say it is not connected and to call them ASAP. Called them only to be told it will be… Read Full Review

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★☆☆☆☆

“Beware !!!”

Written on: 11/09/2013 by MichaelNH (2 reviews written)

My 12 months contract with the sky ended in February 2012, and I was out of contract, we moved in August 2012 so I phoned to Sky to cancel my contract but they said I don't have to cancel, just moved my old number into a new house, no one advised me that I have a new contract , never sent an email, letter, nothing. In February 2013 I found a good TalkTalk deal , I phoned Sky to cancel my contract I thought I was still out of contract !!! But they told me that I can't cancel because I still have… Read Full Review

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★★☆☆☆

“Unscrupulous ”

Written on: 01/09/2013 by Mo180 (1 review written)

Left Sky Broadband in June to tell them i will be changing my ISP from them to another provider ,although they did try to offer me half price broadband £3:50p month which i refused because i was sick of my inconsistent sometimes throttled internet, poor speed and questionable billing . My billing gripe was only to be confirmed when i checked my bank statement today to find to my horror they had deducted a months line rental July-August 3rd despite not being with them since 3 July ,they… Read Full Review

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Asterix100's Response to Mo180's Review

Written on: 04/09/2013

Same here cancelled my Sky broadband & phone line rental months ago changed to Plusnet yet Sky still insist on billing me !!
letter they sent me ...
We noticed you've cancelled your Direct Debit. So we can't take the payment for your latest bill.
Please call us to pay.
If you don't set up another Direct Debit, or tell us how you'll pay for future bills, we might have to suspend your account.
Best regards,
The Sky Home Communications Team

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★☆☆☆☆

“Waste of money.”

Written on: 31/08/2013

All right then I'm going to keep this short. I like sky broadband because its not too costly, that's all I like about it and even then it's not exactly worth it. No to what I hate about it. I do not recommend you get broadband form sky unless you like gettin your broadband disconnected for 5 hours a day, yeah that's right. 5 hours in fact my broadband is disconnected right now. Sky is rubbish. It incredibly slow at around 11pm in fact it's slow all the time. I'm paying for an… Read Full Review

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Heojinus's Comment

Written on: 01/09/2013

can't be more agree with you. I just get rid of this terrible broadband.

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★☆☆☆☆

“Consistently poor service”

Written on: 29/08/2013

I only chose sky due to the fact that there was no limited to the download speed on my tariff, unfortunately when your download speed is nowhere near the 'up to 8 Meg' shown on the product, the limited becomes irrelevant. Regularly I sit at 3Meg download speed but it can go as low as 0.1Meg for prolonged period of time… Read Full Review

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Guyon33's Comment

Written on: 07/10/2013

I have a similar experience. Their network is overloaded in the evening and there is little you can do about that.

I'm canceling my Sky Broadband connection and going back to PLDT There is a lock in fee, but I'm simply not going to pay them.

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★★★★★

“Relieved”

Written on: 20/08/2013 by TheSpawnOfSatan (2 reviews written)

We recently left Virgin Media and were really worried about having Sky installed as I had read so many reviews about slow, inconsistant speeds. Well, after a month of using their broadband service I am relieved. We were quoted estimated speeds of 6.8-13.9 Mbps when we signed up for the service. Our telephone exchange is about 1.5 miles away (although probably much more in actual cable distance). I was panicking that our unlimited ADSL broadband wasn't going to be fast enough for what we need it… Read Full Review

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★☆☆☆☆

“just the worst ever....... i would not recommend them ”

Written on: 14/08/2013 by themeat (1 review written)

The service i have received from sky is the worst EVER .... the speed was as slow as dial up and have been messed around for months on end.i would not recommend sky to my worst enemy, don't get me wrong they are very polite on the phone and will talk to you as long as you like, but just don't seem capable of fixing anything. after 7 engineer visits and 3 phone line failures my internet speed is still under 1 mgeg.The service i have received from sky is the worst EVER .... the speed was as… Read Full Review

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