Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
26% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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★☆☆☆☆

“Worst customer service of any company I've come across”

Written on: 03/04/2014 by LifeofMan (1 review written)

I've been a Sky+ HD, telephone and broadband customer for the best part of 3 years and during that time had very little issues with the (non-customer support) service received in return for my £60 pcm. The broadband was always fast and reliable, the phone line was always active and the HD TV quality was great. When we first signed up to Sky 3 years ago, they confirmed an installation date and then didn't even turn up/communicate they were no longer coming so having taken a day off work… Read Full Review

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★★★★★

“I Love sky”

Written on: 03/03/2014 by Averic1970 (1 review written)

I know how infuriating it can be when you don't get what you pay for. I have to say Sky have been great with me the internet wasn't brilliant but that's just my area. I have just upgraded to Fibre Optics and found it brilliant and the customer service has been excellent. Sorry to see unhappy folk out there. Mike… Read Full Review

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★☆☆☆☆

“Sky broadband...”

Written on: 25/02/2014 by Danieljacs (1 review written)

I play a lot of Xbox live and never have I had such terrible connection since joining sky. I get disconnected atleast three times a day. Even my apps like Netflix are starting to slow down. I have been playing online for about six years now and never had any problems with it until I used sky! Every gamer I chat with have told me that sky has the worst reputation for Internet and now I can totally agree!!! I Would not recommend this to anyone it is simply the worst company for Internet that… Read Full Review

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Swiftdetailer's Response to Danieljacs's Review

Written on: 14/04/2014

Feel yer pain brah!

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★☆☆☆☆

“Nothing but poor connection.”

Written on: 05/02/2014

Purely horrendous, I can't even have another tab open in my explorer if I am watching a video on YouTube or any other video site as it stops the stream and makes it pause which is seriously frustrating. If I'm connected on my phone also it affects the connection to the computer massively. Worst decision I've ever made switching to Sky. Yes it may be cheaper but the connection from BT was much more powerful than this. Sort your connection out guys, it's a joke… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 05/02/2014

I was an o2 customer of many years, moving house in January 2014, and agreed to take Sky at the new address as they have taken over o2. It has been trouble from my first call. I have six A4 sheets of notes detailing calls and issues. Records of calls seem to disappear into thin air, staff don't do what they've promised, don't call back when they've said they will. There are 20 minute waits to get through to support at Shepton Mallet - the only place that can deal with BT Openreach. I was… Read Full Review

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Maggieclive1971's Comment

Written on: 30/06/2014

I have read this review on sky broadband as well as others. Thank goodness I did because I was in the process of joining sky broadband & talk. Now, thanks to these reviews I am staying put with virgin broadband & bt landline. Virgin & bt might be more expensive but you only get what you pay for.

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★★☆☆☆

“they lied”

Written on: 28/01/2014 by firebyrd (40 reviews written)

I left Post Office Homefone as they were a complete disaster leaving me with no broaband for three months. I joined sky at a fixed rate for one year. After the first month they increased my payment and again after the second month not by a lot but thats not the point I joined at a FIXED RATE. I also find the speed of broadband is very slow and it keeps freezing, my partner who lives separate from me says she has this same slow speed and freezing so it seems it's them and not our equipment. I… Read Full Review

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★☆☆☆☆

“Rubbish from start to finish”

Written on: 21/01/2014

Broadband supposedly going to be put in on 30th December - Engineer came and thought he was coming out to fix a fault - unable to service. 3 weeks later and God knows how many phone calls and still unable to get a date for installation that I want. Customer service no use - Bt openreach no use Giving up and going back to Virgin… Read Full Review

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Ryro96's Comment

Written on: 03/02/2014

same this happened to my ma

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★☆☆☆☆

“Stay away from Sky”

Written on: 20/01/2014 by SSouth (1 review written)

Was very happy with the service from O2, reliable broadband with consistant speeds of 13-14Mb, no dips. Customer Service was always excellent too. So I was very disappointed when I was informed Sky had bought them. Oh no I thought that's the end of that! So I decided to move to someone else but I was contacted by Sky with an unbelievablely good offer for a load of TV channels called Entertainment Extra +, phone line and broadband. I decided to give it a go last June 2013 and signed up with Sky… Read Full Review

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Rejrobertson's Response to SSouth's Review

Written on: 21/01/2014

I have same problems even lost my mobile service Sky said the change over would not happen for 5 working days!!!! but am now shutdown cannot get back my BT broadband

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★☆☆☆☆

“What happened sky ”

Written on: 12/01/2014

been a long term customer with sky and it saddens me to say I think they are now one of the worst companies around, your broadband speeds are so slow you get fed up waiting on pages to load, miss items on eBay because the damn router decides to ask for username and password, even though I've been signed in consciously. downloads speeds are 0.1kb its laughable if you weren't charging us serious money to view constant repeat programmes, phone lines with no dial tone and snail broadband... yes I… Read Full Review

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Adavancedkid's Comment

Written on: 14/04/2014

Totally agree with every word in this review...very very slow download and several times a day I do not have any internet at all. Struggled to do my online course, submit assignment etc . Stay away..I am certainly leaving and NOT returning. Paying for a service that I do not receive..

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★☆☆☆☆

“Worst Service Ever”

Written on: 12/01/2014

Since switching to Sky last month I have been left without a working phone line on 3 separate occasions and forced to spend a fortune phoning their premium rate customer service number from my mobile many times. Often just to get cut off and have to start again. I was promised speeds of 40MB but have an average of 12 -18 and several days of a fault and no service at all. Sky have arranged about ten engineer visits since I joined and not a single engineer has fixed the problem. Don't switch… Read Full Review

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★☆☆☆☆

“Complete ***wits :))”

Written on: 05/01/2014

Having switched ISP to Plusnet last May 2013 when Sky bought o2 Broadband the stupid fools at Sky keep sending me an automated bill every month since i paid my final bill in June ,as i did not want to be fully signed up with Sky again having already experienced their dismal service rip off pricing in the past . Last email bill reminder December 2013 . Sky: Please pay for your Home Broadband and home phone "We thought you should know that your Home Broadband and home phone account of £37.24… Read Full Review

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★☆☆☆☆

“Worst broadband ever”

Written on: 31/12/2013 by Mistersoonxx7 (1 review written)

I have the normal sky broadband package which means paying about 8 pound a month let me just say this is the worst broadband i have ever come across. It always has the yellow light for some reason and slows me down whenever im on the phone, ipad or even the xbox. I get a connection then every 2 minutes it sends me to the sky page and it annoys me to death i DO NOT recommend sky broadband because it is just a joke… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 14/12/2013

There are no words to describe this horrible service 1 Poor broadband speeds 2 Terrible Upload speeds ( Speed caps ) 3 Router it is a toy 4 MER authorization, 3 party routers not allow 4 Cancellation period it is eight days!, but your broadband is fully functional after ten days !! ? 5 No static IP addresses, bonded lines or annex M 6 Completely incompetent tech support,troubleshooting that's all what you can expect. 7 complains, with Ofcom or financial ombudsman only, don't even try with… Read Full Review

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Peterjamesedwards's Comment

Written on: 20/12/2013

Agreed; SKY broadband is getting to be almost unusable. Was fairly fast for first year, then slowed right up. Had six months of slow speeds and loss of connection for at least a day every week. A Rip Off.

PJE

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★★☆☆☆

“An utter farce from the beginning”

Written on: 12/12/2013

After carefully weighing up my options I decided that I would give Sky a go, and I'm sorry to say that I wished I hadn't. I cannot comment on the reliability or the speed of Sky broadband as well over two weeks after signing up with them I'm still without a service. The sign-up procedure was quick and easy, but that's where the good points end. Firstly, it took over a week to get an engineer out. When he did arrive, he started to set up before saying that he had to pop out briefly. Three and a… Read Full Review

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★☆☆☆☆

“Disaster”

Written on: 12/12/2013

The worst service ever, poor speed, rubish router, stupid ToS, no help from customer service… Read Full Review

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★★★★☆

“Fast and easy to deal with costumer service”

Written on: 02/12/2013 by Marcio45 (1 review written)

Putting things into perspective, before taking tv and broadband to sky nearly an year ago I was with Virgin media, with so many problems and so my expectations of costumer service were really low. Had nearly a year of almost perfectly working service from sky until my broadband speed suddendly dropped a few weeks back. It wasn't a massive issue as I still had a stable connection but today I decided to do something about it. I got in contact with sky on the online chat. I explained the issue… Read Full Review

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★☆☆☆☆

“UNRELIABLE PROMISES DON'T BE FOOLED ”

Written on: 30/11/2013

FIRST MONTH UPON INSTALLATION OF SKY BROADBAND IT WAS REALLY GOOD I EVEN RECOMMEND IT TO SOME OF MY RELATIVES AND FRIENDS, BUT THEN AFTER A MONTH THE INTERNET CONNECTION IS GETTING WEAK AND MOST OF THE TIME FAILED, WHEN I HAD THE CHANCE OF USING THE SKYPE I CAN'T SEE THE OTHER END WHOM I WAS TALKING THE SAME WAY THEY CANNOT SEE ME, THEN I STARTED TO MAKE A CALL, COMPLAINED SEVERAL TIMES BUT THE PROBLEM STILL THE SAME IT DOESN'T DO ANY GOOD, NOT TO MENTIONED OF HAVING A HARD TIME TO CONTACT THE… Read Full Review

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★☆☆☆☆

“absolute rubbish”

Written on: 27/11/2013 by EXPER_GAMER13 (1 review written)

i have had sky internet for the past few ears and the download speeds are absolute rubbish i am paying for unlimited 20mb download and i never reach speeds over 80Kbs.I tried several times to contact them and when they answear they tell me to do the same things every time like chage my fliter or restet my router and i think there servuce is just terrible for that reason. I would never recomend sky broadband to anyone they are over priced and terible with there customers… Read Full Review

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★★☆☆☆

“Sky broadband, TV and phone package”

Written on: 24/11/2013 by JWV529N (21 reviews written)

In hindsight I've have purchased this elsewhere. Engineer fitted the dish but was not neat and tidy and I had to make him re-run the cables down edge of wall rather than middle and he had a bad attitude. TV works well but to get the good channels would be very expensive such as movies and sports. Phone line is fine. Broadband is average and not always reliable. They made mistakes with our bill and overcharged us and its costing more than expected, be careful about what you sign up for… Read Full Review

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★☆☆☆☆

“Nothing has changed!”

Written on: 21/11/2013

Well I applied for the Sky package - tv, phone and broadband on 2nd October. I am still awaiting broadband connection as I write today (21/11/13). In comparison my son very recently applied for Virgin broadband and was up and running 10 days later. I had an equally appalling experience with Sky many years ago trying to get broadband and finally gave up, going to another provider so should have known better. However all these years on, I stupidly assured myself that it must have changed and got… Read Full Review

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