Amigo Loan Reviews

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★★★★☆
4.3 / 5
914
86% of users recommend this
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  • Speed of Application

  • Customer Service

  • Value For Money

Comment from Review Centre

Note from Review Centre.

As of 19th March 2012 FLM Loans has changed its name to Amigo Loans.
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★★★★★

“Excellent Service and Friendly Staff!”

Written on: 19/02/2014

Right from the beginning the level of service was excellent. The online application was easy to do, the phone call with customer service was handled very easily, through to the speedy payment. Checking the status of the account online is an excellent way of keeping track on how the account is progressing. Thoroughly recommend Amigo Loans… Read Full Review

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★☆☆☆☆

“Guarantors beware!”

Written on: 18/02/2014

My daughter has just paid off her loan (thank goodness) after countless txt messages to myself (her guarantor) every time she was one day late with the payment. My daughter would always contact Amigo explaining her difficulties with the payment and she also advised them that we (her parents) were no longer in a position to help through ill health. This did not stop them contacting me, ringing me at work, not listening to me etc. Staff were very rude to me and would not stop talking when I… Read Full Review

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Amigoloans's Comment

Written on: 05/03/2014

Hi there,

My name's Scott, I work at Amigo and wanted to reply to address some of your points, as it's clear you aren't happy with your experience with us.

Before we agree to pay out any loan, we have a 20-30min phone conversation with every borrower and guarantor, where we ensure both the borrower and guarantor can afford their repayments and run through exactly how the loan works and what you can expect from us.

During this call, we promise the guarantor that we'll contact them as soon as a payment is missed, as it's important that the guarantor knows, as they've agreed to make payments if the borrower can't and we don't want the payment to be any later, as it can result in extra interest being accrued, which isn't good for anyone. Unlike almost every other lender in the UK, we don't charge a penny for a later or missed payment, so you would never be charged a fee if the payment was late.

I'm sorry you feel that a member of our team was rude to you, if you can email us with your contact details, I'd really like the chance to have this investigated, to see what we could have done differently, as we never want a customer to feel like you've mentioned in your review.

We only ever ask a guarantor to pay if the borrower has missed a payment, just like you've mentioned it was when you were younger.

As soon as I receive your email and the calls have been listened to, one of the team will contact you to talk through what's happened.

Thank you,

Scott @ Amigo

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★★★★★

“fantastic customer service”

Written on: 16/02/2014

I loved every bit of the application process. Clear, concise, supportive staff… Read Full Review

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★★★★★

“Quick an easy service”

Written on: 14/02/2014

Application was very simple, received a text almost instantly for confirmation. Friendly Phone call with advisor was quick and hassle free. Would recommend this service to anyone… Read Full Review

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★★★★★

“my life back on track”

Written on: 12/02/2014

after haveing our first ever family holiday since me and my wife got married 20 years ago with both of our sons and our eldest girlfriend too' the time we had together realy ment alot to us all.haveing realy enjoyed our first ever holiday abroad ,then trying to get it together for christmas we got a little stuck trying to play catch up. a friend recomended amigo loans but probabley like most never thot we'd ever be axcepted for anything but happily we can definatly smile as we've been give the… Read Full Review

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★★★★★

“Quick, easy and trustworthy - a fab idea”

Written on: 12/02/2014

This process was so easy and efficient. After applying for my loan with the blessing of my guarantor, Amigo were in touch to have a chat within a few hours. They also texted of straightaway to acknowledge receipt of my application,ywhich was great. After a 20 minute conversation with a really pleasant advisor, I knew I was doing the right thing by trusting Amigo with my custom: I created a future budget to ensure I would be able to afford the repayments over the next 4 years and prevent me… Read Full Review

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★★★★★

“Quick and helpful ”

Written on: 07/02/2014

Very happy with the service I have revived I have topped up my previous loan and would Recommend to anyone. Been a very quick and helpful service from and very polite team… Read Full Review

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★★★★★

“spot on”

Written on: 06/02/2014

very prompt I would recommend to anyone in certain situations.very professional.well done amigo staff where great to… Read Full Review

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★★★★★

“feel valued at last!”

Written on: 06/02/2014

This is our second loan with amigo, the process is non invasive and yet utterly professional. We would only ever take a loan out with amigo as the way we have been treated has been exceptional. Thank you rib and the team you have been fabulous… Read Full Review

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★★★★★

“so helpful”

Written on: 05/02/2014 by davidrodd (1 review written)

a very quick and friendly service the Lady via i dealt with was a very understanding and lovely girl the process was quick and she made me feel at ease and not intrusive with the questions that see needed to ask and the money was in my account in less that a hour even when she said it could take up to 48 hours overall a very good experience… Read Full Review

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★★★★★

“Couldnt be more greatful!!! Excellent Service”

Written on: 03/02/2014 by ameliasmum12 (3 reviews written)

Just when I thought no-one would touch me with a barge pole I tried Amigo and couldn't believe the service I was given. From start to finish the whole process took just over 24 hours! Applied on a Thursday funds were in my guarantors account by the Friday - staff were great, everyone I spoke too was kind and considerate and did not judge my circumstances like other lenders. Didn't realise I would have to go through my credit file but then after doing this it has given me the determination to… Read Full Review

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★★★★★

“Couldnt be more greatful!!! Excellent Service”

Written on: 03/02/2014 by ameliasmum12 (3 reviews written)

Just when I thought no-one would touch me with a barge pole I tried Amigo and couldn't believe the service I was given. From start to finish the whole process took just over 24 hours! Applied on a Thursday funds were in my guarantors account by the Friday - staff were great, everyone I spoke too was kind and considerate and did not judge my circumstances like other lenders. Didn't realise I would have to go through my credit file but then after doing this it has given me the determination to… Read Full Review

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★★★★★

“Couldnt be more greatful!!! Excellent Service”

Written on: 03/02/2014 by ameliasmum12 (3 reviews written)

Just when I thought no-one would touch me with a barge pole I tried Amigo and couldn't believe the service I was given. From start to finish the whole process took just over 24 hours! Applied on a Thursday funds were in my guarantors account by the Friday - staff were great, everyone I spoke too was kind and considerate and did not judge my circumstances like other lenders. Didn't realise I would have to go through my credit file but then after doing this it has given me the determination to… Read Full Review

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★☆☆☆☆

“having had a loan for 18 months now with them lost my...”

Written on: 29/01/2014 by thedevil666 (1 review written)

having had a loan for 18 months now with them lost my job had them reduce my mother who is crippled and insult and cause her distress threatened with court action etc all because my payment was 3 days late this company is a joke … Read Full Review

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★☆☆☆☆

“disgraceful customer service”

Written on: 29/01/2014 by vijays121 (1 review written)

Amigo loans are a joke. I have never experienced such bad service from a loans company. Service is terrible. The staff treat you like vermin. They are very predujiced. Shamelessly disgraceful customer service. DO NOT WASTE YOUR TIME WITH THIS TERRIBLE COMPANY. STAY CLEAR OF AMIGO LOANS. THEY WILL RIP YOU OFF… Read Full Review

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Amigoloans's Response to vijays121's Review

Written on: 05/03/2014

Hi there,

My name's Scott, I work @ Amigo.

I wanted to reply as it's clear you're unhappy with something that's happened.

I can assure you that we're not prejudiced against anyone. We try to treat everyone equally and pride ourselves on the level of service we give.

I'd really like to speak with you, to find out exactly what happened that made you feel like this. I can assure you that if any member of staff showed prejudice towards any customer, we would take drastic and serious action. We do not tolerate this kind of behaviour.

If you can send your contact details to us, I can contact you to find out what happened and then investigate to see if any action needs to be taken.

Thank you,

Scott @ Amigo

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★★★★★

“brilliant”

Written on: 27/01/2014 by becks06 (1 review written)

the team are great brilliant how they keep you up dated very happy customer and great with they payment :-) thank you… Read Full Review

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★★★★★

“Amigo are the best”

Written on: 27/01/2014

Excellent speedy service excellent staff I would highly recommend to anyone. I applied for aloha for a car and received it the next day mega… Read Full Review

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★★★★★

“Best loan company I've ever used!”

Written on: 26/01/2014 by alimac1973 (1 review written)

Most hassle free company I've used. Easy application, the speed of payout and contact between myself, my guarantor and Amigo was first class. I have used them from my initial loan to a topup and never had any problems. First class service and I would recommend to anyone looking for a personal loan… Read Full Review

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★★★★★

“SIMPLY THE BEST”

Written on: 25/01/2014

Has to be the most helpful, fast and efficient loan company you could deal with, whole process completed within 48 hours,excellent staff friendly and helpful, I cannot rate this company highly enough,Does what it says on the tin (lol) Puts all the others to shame, dont deal with anyone else..HIGHLY RECOMMENDED… Read Full Review

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★★★★★

“First Class Loans”

Written on: 24/01/2014 by Darran.H (1 review written)

The service is absolute first class I was informed all the way through applying for my loan all questions answered to a t they cover everything in black and white and verbly. Would recommend to anybody… Read Full Review

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