Terrible!! I ordered 2 pairs of beach shoes and a wetsuit for my daughter in late may. Nothing has arrived I have tried phoning the company and nobody picks up. Funninly enough there is no 'track my order' service. This is disgraceful and I have had to explain this to my bank numberous times. Do not use this compay. In future I will read reviews for oline sistes before using them to order three items.

Please do not use this company. If you can get your goods from another then do so - you will save yourself a lot of grief. I have never come across an internet (supposedly family run) company that has absolutely no customer service. I placed an order for a wetsuit on 11th July which was supposed to be dispatched within 2 days -I'm still waiting and have had no response to telephone messages or e-mails. I have since placed the order with TWF who sent it to me within 48 hrs. I only wish I used them in the first instance. This is the first review I have written,I felt I had to warn other customers to avoid at all costs - you will just be disappointed.

I ordered a wetsuit for my daughter on 10 July for a holiday we're going on on the 26th. Website claimed they usually dispatched within 2 days or would notify if goods were going to be delayed. I waited 10 days, then started to chase: no response yet either to my e-mails or phone messages. I now want to cancel, since I can't see them getting the wetsuit to us in time, but since they won't respond to me, I don't know how to do this! I've never had this sort of experience from an online retailer before and am really really unimpressed with them.

I have now been waiting for my delivery for a month. I have written multiple emails to the company and left phone messages. Emails are not answered. Nothing is been explained. The most disappointing thing in this is that one orders for ones children, they expect to get their kit, they don't get it; how to explain to them all of this. The company advertises themselves as a family run business, and that does not square. I would strongly advice not to order from this compnany unless you are prepared to just hang about and see what happens. Do not expect any communication from their part.

Ordered 2 wetsuits of different sizes (as I was unsure which would be best) for my daughter when we were on holiday in scotland, Born2becool promised next day delivery by courier for the sum of £7. Five days later after numerous phone calls which blamed the couriers for delays,one wetsuit finally turned up on the day we were leaving, sent by royal mail 2nd class post!!!! Needless to say the wetsuit sent was too small and too late, even though I'd been payed for and been promised the larger size also. I left voice mails on weekly basis, threatened with legal action and returned the wetsuit recorded deliver. I had one return call, very apologetic promising a full refund. I am still waiting for this 8 months on. They owe me £60.00. DO NOT DEAL WITH THIS COMPANY UNLESS YOU LIKE GIVING MONEY AWAY FOR FUN!!!!!!!

This company is all smiles until they take your money, then it's excuses, excuses. I have had to go to my bank to recall my payment as I have had no contact since returning my goods. These people are scammers don't do business with them and post where ever you can about how bad they are so no one else is fooled by them

Appalling customer service, no item received, I’ve had one email in two weeks suggesting I will receive a refund, which of course hasn’t arrived. In the current economic climate I am left with the suspicion that there is something wrong with the functionality of this company. Buyer beware. There are plenty of very good suppliers out there I suggest you go to one of them instead!

Great advice over the phone re children's sizing, goods arrived quickly and are super. Would highly recommend!

I ordered a pair of girls snow boots on the 3rd October 2011 from this company. Order completed and paid on the website. Immedietly received an email for the company with my order datails. Within 24 hours received another email telling my order has been completed. By this point i'm assuming my order is possibly on route to me. 7 days pass and i have had no contact from the company or received my order. I attempted to contact the company to enquire about my order and am met either by an engaged tone or and answer phone. I leave a message for them to return my call in relations to my missing order quoting all my order details. I receive no call back or in fact any contact from the company. I attempted to contact the company in the following 3 days again leaving my contact details and my order reference - Still i receive no contact from the company. After 11 days of receiving no order and failing to contact the company despite my efforts i finally left a voice mail stating that! I was required to threaten the company in a sense prior to them taking any positive action in relation to my order, and informed them that i would be contacting the office of fair trading in relation to them having my money and me having received no order. I, believe it or not, received a phone call from a woman within an hour of leaving my voicemail for born to be cool. She stated that my item had been sent and had no excuses for not returning any of my numerous calls/voicemails. She stated that AS A GESTURE OF GOOD WILL she will post \"another\" pair of snow boots to me and would recontact me the following day with the tracking reference number - What exactly did i pay for when i paid postage?! Needless to say, the followig day i received no call with tracking reference number. After leaving another irrate voice mail i received an email from her with a tracking reference number. I did not receive my order until 16 days after i initially placed my order - in my opinion this simply was not good enough! I was contacted approx 12 days after my order was placed - prior to receiving my order - and offered a full refund due to the fact that i had not yet received my order. I gladly accepted. I was also informed that they would send me out \"a free pair of ski socks\". I would only receive these if i removed my negative reveiw from this site. Although i am now happy with having received my order of snow boots and a refund due to the problems experienced I will not be bought with a pair of socks and feel it neccessary that other people are aware of the negative experience i had. I have not received the socks and very much doubt i would now anyway. My advice - if you want your snow wear for this year dont order from born to be cool!!\"