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Written on: 03/12/2010
I am extremely disappointed with this company
I checked on their website which stated the item was in stock
I then 'phoned you and spoke to a female assistant who checked and said the item was definitely in stock and ready for immediate delivery
On this information I placed an order immediately
This was quite clearly untrue - as they told me that their supplier cannot provide you with the item - but I was told verbally it was in stock!
Having received their e-mail informing me of their… Read Full Review
Written on: 29/11/2010
Surely I wouldn't recommend KITBAG or a friend! I asked them to deliver a product in London for a friend of mine that was coming to Brazil. After 7 working days product had not been delivered (starting point=despath from KITBAG warehouse)by the incompetent Royal Mail and how my friend was leaving London for 2 months I just lost the order. As the shirt was personalized they didnt give me a refund nor allowed me to resend the merchandising for my home address in Brazil. And they still say they… Read Full Review
Written on: 26/11/2010
This was the first time buying boots online.
I tried the boots i wanted at my local size and made sure i had the right size before buying from kitbag.
I than emailed kitbag asking if they had my size in stock and they replied saying they do. So i took a leap of faith and bought them for 112pounds including shipping (UPS express 1-4 days)
I made the purchase through paypal, on Tuesday and the boots came to where i live in Australia on Friday.
I am very very happy i got the boots $100… Read Full Review
Written on: 26/10/2010
I have bought Liverpool pants and some football boots! I payed for them saturday night! Tuesday morning I had my products at my door! I live in Romania...so it took one day to come from Manchester to Ploiesti where I am living! very pleased with products and UPS and Kitbag services!
btw I think you should ask for an express delivery and nothing wrong can happen!… Read Full Review
Written on: 14/10/2010
i ordered a pair of footy boots, then in a second order i ordered two pair of shinpads. the money was taken from my account immeditely. then about a few days later they said one of the pairs of shin pads was out of stock so they would refund my account for that one pair. then about a week later, they then said the other pair of shin pads was out of stock. As for the foot boots, im still waiting for them. its been close to 2 weeks now. they said they have sent the boots so it seems they have got… Read Full Review
Written on: 27/09/2010
Since my first order i've ordered 4 more boots from KITBAG and once again only HIGH praises! FAST delivery, easy transaction with Paypal or credit card, communication was excellent & quick via email and Facebook (response in less than a day), product quality spectacular, price even better, always has specials. Recommend KITBAG to all, from Australia :)
Shipping express took a week whereas standard postage took 2 wks… Read Full Review
Written on: 14/09/2010
Unbelievably brilliant site. Easy to use site and transaction process, VALUE FOR MONEY!!! and Delievery was SUPER FAST. Recommend to ALL!! That is all i have to say, only high praises from me!!!… Read Full Review
Written on: 23/07/2010 by Flogo brownie (1 review written)
After viewing several cheaper websites but reading nothing but bad reviews, I decided to spend a little extra in order to ensure good service.
The Website was well laid out and easy to navigate. Also, the store is well stocked, in my opinion.
As for the delivery, the website stated the item would arrive within 1-3 days. The item arrived on the third morning. Couldn't ask for any more than that.
The Order tracker was useful as it gave me an idea of which day it would arrive.
Overall, Top… Read Full Review
Written on: 29/06/2010
I would never use this site again i ordered a england shirt with rooney on the back. they sent the shirt with the print peeling off, i sent it back and then two weeks later they sent the same one back still peeling away!
I would advise anyone thinking of using this site not to… Read Full Review
Written on: 24/06/2010
This is the first time I order from Kitbag.com and I must say I was very pleased with the service and products I ordered.
I was a little bit concerned because I never ordered anything from outside the USA but it turned out just fine. Some of the reviews I read were also of concern to me but I guess I was fortunate that my order went smooth without any processing delays or wrong sizes.
I placed the order on June 7 and I received the products today (on June 23). I was told that international… Read Full Review
Written on: 25/01/2010
Delivered to Australia on time without any problems or damage to my order(Nike tiempo football boots). Really happy with the price and quality of product. Easy to understand website as well as a simple ordering process… Read Full Review
Written on: 16/12/2009
I often look at review websites before I buy things, but I dont very often take the time to write reviews, so here goes. I bought a Manchester United jersey on KITBAG.com on Saturday and wanted to get it personalised. I found the jersey I wanted, picked the letters and was expecting to wait 7-10 days (normal for postage time to Ireland). I couldnt belive it when it arrived by courier on Tuesday (3 days later). I had chosen express postage, but that was because it was Christmas time and I was… Read Full Review
Written on: 22/07/2009
I ordered a cricket shirt and a hat and paid sxtra for the 1/2 day delivery Three days later my order had not arrived but there was not word from Kitbag as to why
I rang them and was informed that one item was not in stock but they had not bothered to contact me to tell me as I could then have arranged for the part order to be sent
I did that over the phone and rang the next day to check that my part order had been dispatched and was told that it still had not gone out
This is disgraceful… Read Full Review
Written on: 19/07/2009
I had previously ordered two personalised shirts from Kitbag without a problem.
Third time unlucky....I ordered a Chelsea goalkeeper shirt including official name and number printing, complete with 2 x Premier League badges on the sleeves. Paid an extortionate amount of money to have it delivered quickly, as it was a birthday gift.
The shirt rocks up 5 days later and there are no Premier League badges to be seen, despite my actual order being labelled over the bag and delivery receipt. What… Read Full Review
Written on: 05/05/2009 by crossedlanding (1 review written)
I really wanted to buy a Chelsea FC home shirt, but I just never managed to buy one from the official US megastore... simply because the shirts were too costly. I heard that Kitbag was a good merchant, albeit a few flaws. So I decided to give Kitbag a try.
They had a sale on certain 08/09 hero jerseys, so I chose to buy a LS Chelsea home shirt with Joe Cole printing for $30; including shipping, my shirt cost me $42 (half of what it would cost me to buy it from elsewhere). After I had placed my… Read Full Review
Written on: 25/01/2009
I bought a Man united training jersey form kitbag for $7, and another for $23, both outstanding quality and the real deal. I also purchased a Liverpool away jersey for $38. Man UTD t-shirt for $10, and a calender for only $1.
I live in America and I ordered with standard shipping which states 11-15 days. It took 11 days to reach my house and everything was intact… Read Full Review
Written on: 28/12/2008 by rsweeny (1 review written)
I have had too many bad experiences with this retailer. When ordering a Celtic shirt for my nephews birthday I never received it. We spoke to the seemingly unhelpful customer service personnel who twice said that they would put the order through but alas it was never received.
More recently my wife had problems with their web site where the shipping always defaulted to the more expensive 2-3 day option regardless of which dial button she selected.
Once again customer service seemed unhelpful. The… Read Full Review
Written on: 12/08/2008 by QuangNguyen (1 review written)
I think Kitbag is OK. I ordered R. Madrid kit 2008/2009 and it looks good. Delivery as fast as it states. So nothing is wrong so far, I've not contacted them therefore can't really comment on the customer service… Read Full Review
Written on: 20/05/2008 by kingellesar (1 review written)
Poor customer service, ordered the new Spurs shirt day before it was meant to come out. Received it 1 week and 2 days later, with loose threads, and part of the lettering on the back of the shirt not stuck down. Their customer support is poor as well, they got my first name wrong in an email, and it took them 4 days to ring me up, despite me sending two emails complaining… Read Full Review
Written on: 08/04/2008 by bazxy (1 review written)
I had bad shoping experience at kitbag.com I was overcharged, part of my order was canceled, customer service was useless. I will never deal with tem again. Unreliable service, items out of stock, overcharges, bad attitude of the customer service… Read Full Review
As rated by our community of reviewers
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Written by Emmalucketti