Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.1 / 5
29% of users recommend this
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★☆☆☆☆

“Bought sports clothes worth £ 117.75 and not received...”

Written on: 27/04/2011

Bought sports clothes worth £ 117.75 and not received the product in Brazil. The company claims that as I made contact after 30 days they do not return the money. Absurd.
Vanderlei

E-mail the company in response to non-delivery of products:

Thank you for your email,

Please can you confirm as to why you have not contacted us earlier to advise that you have not recieed your goods as we have a disclaimer on our site to advise that you need to report any missing goods with in 30 days of despatch… Read Full Review

Ryles23's Comment

Written on: 10/11/2011

This strikes me as absolutely bizarre as if you call up before a certain amount of days they tell you \"It hasn't been long enough to make a claim, wait X days\" But if you call them up X days later you're told \"It's too late to make a claim, you only had X days\" - That window is probably 7 days, which not everyone has the time for, especially if you're in Brazil where time zones are different.

I'm sorry for your loss and bad experience, I hope you received your money. Don't put it past going to your bank and requesting a chargeback.

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★★★★★

“I had a steal on Mercurial Superfly's and a Man Utd....”

Written on: 08/04/2011

I had a steal on Mercurial Superfly's and a Man Utd. Jersey. I had it shipped to the US and it took about 4 days including the day of purchase. I liked how they ship internationally and the prices are reasonable. The shipping was incredibly quick, even with standard shipping. I would definitely buy from here again… Read Full Review

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★☆☆☆☆

“I ordered a Barcelona FC shirt for my husband from...”

Written on: 28/03/2011

I ordered a Barcelona FC shirt for my husband from Kitbag. I got a confirmation email saying that the item was in stock and that delivery should be up to 10 working days from shipping. I got a shipping confirmation email five days later and that I should not contact them before 17 working days. 33 days later I got in touch with them and they said that the period of 30 days has passed and there ws nothing they could do. None of the emails said anything about shipping. Apparently they mention… Read Full Review

Yogatee's Comment

Written on: 19/10/2011

I am having the same problem. I am disabled and order a kit for my grandchild hey took the money out straight away it did not arrived so I emailed straight away no reply from them. I phoned and spoke to a customer service lady twice. She stated my parcel was due to be delivered by the postman and as I had not received it I would have to wait until the required 15 days which was 10th October 2011. I phoned again as nothing had come and I was then allowed to print off and get my carer to post the claim form. As we did not trust them we got a certificate of postage as proof and as luck would have it the post man took it staright away so it would get there a week ago. I heard nothing still over £48 out of pocket so I emailed again and again nothing. Today my nurse wrote as well and I was now told the parcel was left in a secure place!!! Where? we have no secure place, someone is in24 hours a day we had no ring of the bell bearing in mind we have a loud bell due to my illness and we are in all day and night. We had no card nothing the parcel was never brought here. However, we now have to fight again to get our money back for goods we still have not received it is disgusting. They have not even apologised the firm are awful. I am ill stressed and cannot sleep due to them. I cannot afford to be out of pocket but my nurse said we will take it up with CAB .

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★★★★★

“I needed a new pair of football boots and so I...”

Written on: 21/01/2011

I needed a new pair of football boots and so I searched around the internet for some cheap boots. I fell over the website of kitbag and I thought it looked very credible and easy to use. Therefore I ordered a couple of Superfly's for me and a friend. From I ordered until I had them it took 44 hours. The shop is in england and I live in Denmark and i think that is fast delivery… Read Full Review

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★★★★★

“Bought a pair of Puma v-Konstrukt III size 9 football...”

Written on: 22/12/2010

Bought a pair of Puma v-Konstrukt III size 9 football boots. The price was £29.99 which was an incredible bargain. Postage cost was £4.50. Ordered on a Friday and the boots were received on the following Wednesday. Pretty swift delivery for me during the busy Xmas period… Read Full Review

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★☆☆☆☆

“They shouldn't promise 3 to 10 business days if it is...”

Written on: 12/12/2010

They shouldn't promise 3 to 10 business days if it is not going to get there in those days. This company is worthless… Read Full Review

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★☆☆☆☆

“I am extremely disappointed with this company ”

Written on: 03/12/2010

I am extremely disappointed with this company
I checked on their website which stated the item was in stock
I then 'phoned you and spoke to a female assistant who checked and said the item was definitely in stock and ready for immediate delivery
On this information I placed an order immediately
This was quite clearly untrue - as they told me that their supplier cannot provide you with the item - but I was told verbally it was in stock!
Having received their e-mail informing me of their… Read Full Review

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★☆☆☆☆

“Surely I wouldn't recommend KITBAG or a friend! I...”

Written on: 29/11/2010

Surely I wouldn't recommend KITBAG or a friend! I asked them to deliver a product in London for a friend of mine that was coming to Brazil. After 7 working days product had not been delivered (starting point=despath from KITBAG warehouse)by the incompetent Royal Mail and how my friend was leaving London for 2 months I just lost the order. As the shirt was personalized they didnt give me a refund nor allowed me to resend the merchandising for my home address in Brazil. And they still say they… Read Full Review

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★★★★★

“This was the first time buying boots online. ”

Written on: 26/11/2010

This was the first time buying boots online.

I tried the boots i wanted at my local size and made sure i had the right size before buying from kitbag.

I than emailed kitbag asking if they had my size in stock and they replied saying they do. So i took a leap of faith and bought them for 112pounds including shipping (UPS express 1-4 days)

I made the purchase through paypal, on Tuesday and the boots came to where i live in Australia on Friday.

I am very very happy i got the boots $100… Read Full Review

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★★★★★

“I have bought Liverpool pants and some football boots!...”

Written on: 26/10/2010

I have bought Liverpool pants and some football boots! I payed for them saturday night! Tuesday morning I had my products at my door! I live in Romania...so it took one day to come from Manchester to Ploiesti where I am living! very pleased with products and UPS and Kitbag services!
btw I think you should ask for an express delivery and nothing wrong can happen!… Read Full Review

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★☆☆☆☆

“i ordered a pair of footy boots, then in a second...”

Written on: 14/10/2010

i ordered a pair of footy boots, then in a second order i ordered two pair of shinpads. the money was taken from my account immeditely. then about a few days later they said one of the pairs of shin pads was out of stock so they would refund my account for that one pair. then about a week later, they then said the other pair of shin pads was out of stock. As for the foot boots, im still waiting for them. its been close to 2 weeks now. they said they have sent the boots so it seems they have got… Read Full Review

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★★★★★

“Since my first order i've ordered 4 more boots from...”

Written on: 27/09/2010

Since my first order i've ordered 4 more boots from KITBAG and once again only HIGH praises! FAST delivery, easy transaction with Paypal or credit card, communication was excellent & quick via email and Facebook (response in less than a day), product quality spectacular, price even better, always has specials. Recommend KITBAG to all, from Australia :)
Shipping express took a week whereas standard postage took 2 wks… Read Full Review

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★★★★★

“Unbelievably brilliant site. Easy to use site and...”

Written on: 14/09/2010

Unbelievably brilliant site. Easy to use site and transaction process, VALUE FOR MONEY!!! and Delievery was SUPER FAST. Recommend to ALL!! That is all i have to say, only high praises from me!!!… Read Full Review

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★★★★★

“After viewing several cheaper websites but reading...”

Written on: 23/07/2010 by Flogo brownie (1 review written)

After viewing several cheaper websites but reading nothing but bad reviews, I decided to spend a little extra in order to ensure good service.
The Website was well laid out and easy to navigate. Also, the store is well stocked, in my opinion.
As for the delivery, the website stated the item would arrive within 1-3 days. The item arrived on the third morning. Couldn't ask for any more than that.
The Order tracker was useful as it gave me an idea of which day it would arrive.
Overall, Top… Read Full Review

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★☆☆☆☆

“I would never use this site again i ordered a england...”

Written on: 29/06/2010

I would never use this site again i ordered a england shirt with rooney on the back. they sent the shirt with the print peeling off, i sent it back and then two weeks later they sent the same one back still peeling away!
I would advise anyone thinking of using this site not to… Read Full Review

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★★★★★

“This is the first time I order from Kitbag.com and I...”

Written on: 24/06/2010

This is the first time I order from Kitbag.com and I must say I was very pleased with the service and products I ordered.

I was a little bit concerned because I never ordered anything from outside the USA but it turned out just fine. Some of the reviews I read were also of concern to me but I guess I was fortunate that my order went smooth without any processing delays or wrong sizes.

I placed the order on June 7 and I received the products today (on June 23). I was told that international… Read Full Review

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★★★★★

“Delivered to Australia on time without any problems or...”

Written on: 25/01/2010

Delivered to Australia on time without any problems or damage to my order(Nike tiempo football boots). Really happy with the price and quality of product. Easy to understand website as well as a simple ordering process… Read Full Review

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★★★★★

“I often look at review websites before I buy things,...”

Written on: 16/12/2009

I often look at review websites before I buy things, but I dont very often take the time to write reviews, so here goes. I bought a Manchester United jersey on KITBAG.com on Saturday and wanted to get it personalised. I found the jersey I wanted, picked the letters and was expecting to wait 7-10 days (normal for postage time to Ireland). I couldnt belive it when it arrived by courier on Tuesday (3 days later). I had chosen express postage, but that was because it was Christmas time and I was… Read Full Review

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★☆☆☆☆

“I ordered a cricket shirt and a hat and paid sxtra for...”

Written on: 22/07/2009

I ordered a cricket shirt and a hat and paid sxtra for the 1/2 day delivery Three days later my order had not arrived but there was not word from Kitbag as to why
I rang them and was informed that one item was not in stock but they had not bothered to contact me to tell me as I could then have arranged for the part order to be sent
I did that over the phone and rang the next day to check that my part order had been dispatched and was told that it still had not gone out
This is disgraceful… Read Full Review

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★☆☆☆☆

“I had previously ordered two personalised shirts from...”

Written on: 19/07/2009

I had previously ordered two personalised shirts from Kitbag without a problem.

Third time unlucky....I ordered a Chelsea goalkeeper shirt including official name and number printing, complete with 2 x Premier League badges on the sleeves. Paid an extortionate amount of money to have it delivered quickly, as it was a birthday gift.

The shirt rocks up 5 days later and there are no Premier League badges to be seen, despite my actual order being labelled over the bag and delivery receipt. What… Read Full Review

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