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Written on: 03/07/2012
I ordered an adidas Team GB Tennis Tee shirt in April. I had an expected date of May 5 (careful, they use dd/mm/yy date format). A month went by with no word. I logged on and it still said back order with no other information. I sent an email to customer support asking why and when. I got an email back after 4 days telling me my order was on back order (exactly what I told them in my email). I responded and asked for more information and did not get a reply. I then had to call England… Read Full Review
Written on: 19/06/2012
I ordered 2 shirts, one for myself and one for my sister. We did not here anything after a week so phoned up and it turned out they had a problem with printing and could not send me the shirt in time for the event (my 18th birthday). Many of my friends ordered shirts and had the same problem. The company were not planning to tell me about the problem, I had to phone up in order to find out. I would never use this website again and would reccomend every to stay clear of it. It is a complete… Read Full Review
Written on: 16/06/2012
Ordered 185$ of goods (shirt, pants and socks) from them, after 3 weeks I emailed them and still no answer in a week (they promise on their contract to reply within 72 hours). I have no idea where my stuff is, but they have my money. I wish I could destroy this company… Read Full Review
Written on: 23/03/2012 by TygeRInfantrY (1 review written)
After searching high and low for the away FC Barcelona 2011-2012 kit I finally found a place that had my size in stock. The best part about this is that Kitbag fully customizes your choice name & number as well as choice of badge and/or patch to match your favorite configuration. Unfortunately they do not yet offer UEFA kit choice but otherwise these guys got it all together....I looked at several websites in America and they were usually all routed through a European website for customization… Read Full Review
Written on: 16/01/2012 by MInoo (1 review written)
I was after very ugly range of sweatshirts and pants from Canterbury and the cheapest place I found was Kitbag. After reading some of the reviews I was put off ordering through them. I bought them from RUF and then I found out they seem to be the same company. I used kitbag website to place the second order for similar items for my daughter. Both times the items arrived on time and the items were well packaged and in very good condition. I will definitely use them again and recommend them to my… Read Full Review
Written on: 16/12/2011
I've purchased football shirts and got delivered very fast. However, the shirts were defected when I received them. It was a terrible quality. I've immediately informed Customer Service, but they don't care. They will never reply back to your complaints, even though you send them photos to show/prove the terrible quality of the items… Read Full Review
Written on: 19/10/2011 by yogatee (1 review written)
They took my money on 21st September 2011. No goods received so I emailed several times no response what so ever. I phoned spoke to two women who stated I had to wait until October 10th as sent by post. I waited until 10th October and was then allowed to fill in a claim form as no goods yet they had my money!!! I am disabled, have a full time nurse plus my husband works from home so we are all here 24/7, we have excellent door bells as I need to have them yet no one ever came with a parcel. Our… Read Full Review
Written on: 23/08/2011 by christianhd (1 review written)
Have used Kitbag for four orders to the U.S. Items on sale were really great and affordable. Newer items, however, caused delay after delay. My fourth order will take three months to complete. I wont be using Kitbag again. Christian Washington, DC… Read Full Review
Written on: 27/04/2011
Bought sports clothes worth £ 117.75 and not received the product in Brazil. The company claims that as I made contact after 30 days they do not return the money. Absurd.
E-mail the company in response to non-delivery of products:
Thank you for your email,
Please can you confirm as to why you have not contacted us earlier to advise that you have not recieed your goods as we have a disclaimer on our site to advise that you need to report any missing goods with in 30 days of despatch… Read Full Review
Written on: 08/04/2011
I had a steal on Mercurial Superfly's and a Man Utd. Jersey. I had it shipped to the US and it took about 4 days including the day of purchase. I liked how they ship internationally and the prices are reasonable. The shipping was incredibly quick, even with standard shipping. I would definitely buy from here again… Read Full Review
Written on: 28/03/2011
I ordered a Barcelona FC shirt for my husband from Kitbag. I got a confirmation email saying that the item was in stock and that delivery should be up to 10 working days from shipping. I got a shipping confirmation email five days later and that I should not contact them before 17 working days. 33 days later I got in touch with them and they said that the period of 30 days has passed and there ws nothing they could do. None of the emails said anything about shipping. Apparently they mention… Read Full Review
Written on: 21/01/2011
I needed a new pair of football boots and so I searched around the internet for some cheap boots. I fell over the website of kitbag and I thought it looked very credible and easy to use. Therefore I ordered a couple of Superfly's for me and a friend. From I ordered until I had them it took 44 hours. The shop is in england and I live in Denmark and i think that is fast delivery… Read Full Review
Written on: 22/12/2010
Bought a pair of Puma v-Konstrukt III size 9 football boots. The price was £29.99 which was an incredible bargain. Postage cost was £4.50. Ordered on a Friday and the boots were received on the following Wednesday. Pretty swift delivery for me during the busy Xmas period… Read Full Review
Written on: 12/12/2010
They shouldn't promise 3 to 10 business days if it is not going to get there in those days. This company is worthless… Read Full Review
Written on: 03/12/2010
I am extremely disappointed with this company
I checked on their website which stated the item was in stock
I then 'phoned you and spoke to a female assistant who checked and said the item was definitely in stock and ready for immediate delivery
On this information I placed an order immediately
This was quite clearly untrue - as they told me that their supplier cannot provide you with the item - but I was told verbally it was in stock!
Having received their e-mail informing me of their… Read Full Review
Written on: 29/11/2010
Surely I wouldn't recommend KITBAG or a friend! I asked them to deliver a product in London for a friend of mine that was coming to Brazil. After 7 working days product had not been delivered (starting point=despath from KITBAG warehouse)by the incompetent Royal Mail and how my friend was leaving London for 2 months I just lost the order. As the shirt was personalized they didnt give me a refund nor allowed me to resend the merchandising for my home address in Brazil. And they still say they… Read Full Review
Written on: 26/11/2010
This was the first time buying boots online.
I tried the boots i wanted at my local size and made sure i had the right size before buying from kitbag.
I than emailed kitbag asking if they had my size in stock and they replied saying they do. So i took a leap of faith and bought them for 112pounds including shipping (UPS express 1-4 days)
I made the purchase through paypal, on Tuesday and the boots came to where i live in Australia on Friday.
I am very very happy i got the boots $100… Read Full Review
Written on: 26/10/2010
I have bought Liverpool pants and some football boots! I payed for them saturday night! Tuesday morning I had my products at my door! I live in Romania...so it took one day to come from Manchester to Ploiesti where I am living! very pleased with products and UPS and Kitbag services!
btw I think you should ask for an express delivery and nothing wrong can happen!… Read Full Review
As rated by real users
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