Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.1 / 5
29% of users recommend this
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  • Value For Money

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★☆☆☆☆

“Sent me the wrong size, pretended they wanted to fix it”

Written on: 05/11/2013 by StephenRiquelme (2 reviews written)

I frequently order from online retailers as the selection is always better than the retailers here in Canada. I ordered a pair of Real Madrid Adidas training pants in size 2xl from Kitbag.com for $52 CAD. Once I recieved my order I was excited to try them on, only to find out I had recieved a Large instead of a 2XL. These pants have a particularly tight fit on the lower leg so the Large was definitley not going to do. I emailed the customer service team and to my suprise I got a response within… Read Full Review

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★☆☆☆☆

“Just... no”

Written on: 04/10/2013 by FUKCkitbag (1 review written)

If they cancel your order (because they suddenly find out that the product is not in stock), you will not get a refund. They say it is for your own safety. Security reasons. F u c k kitbag. Namaste… Read Full Review

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★☆☆☆☆

“Terrible. Do not order from them”

Written on: 27/09/2013 by Jws14 (1 review written)

Ordered two football shirts sept 3 dispatch email. Now sept 27 received nothing. Requested express post to resend items due to their incompetence and save me some time. Refused my request and ignored their error. Never again… Read Full Review

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★★★★★

“very happy”

Written on: 27/07/2013

overall very happy with this service did take a few extra days to come but was very pleased with the price… Read Full Review

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★☆☆☆☆

“They always lie to you on emails and phone”

Written on: 03/07/2013

I have ordered a kit from Kitbag website and they told me it will be shipped within 3 days and will receive the product within 14 days. I can tell you that after many calls, and emails, the product never reached to me. months can past without them carring about you and if you order something from them you should know that the money they take within a minute but without a given product… Read Full Review

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★★★★★

“My Favorite Website to buy football gear! ”

Written on: 28/04/2013 by cr74life (1 review written)

This is a great website to buy football gear. I've bought over 10 items from kitbag and i have to say I'm impressed. The shipping is great from Australia. I've always received my item before 2 weeks which I'm satisfied! Don't listen to what that the others have to say because this a great website!!!… Read Full Review

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★☆☆☆☆

“Never received the item. They didn't take responsability.”

Written on: 11/04/2013 by Georgelh (1 review written)

I never received the product. They had a ridiculous policy of not answering any queries before 17 working days of dispatch but then after 30 calendar days they say they are no longer responsible for the product and cannot track the parcel with the delivery company. Ridiculous… Read Full Review

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★☆☆☆☆

“Site Shut Down!”

Written on: 07/03/2013 by onelskd (1 review written)

This is the worst online shoping experience ever! They should be Shut down for business as they don't know how to operate an online business. I placed my order on 14th of February, it's March 8th and still no sign of it. And no one is replying to my emails or requests. Most frustrating bit, they have sent the item via non trackable DHL service. Which brilliant mind thinks of that? Never ever shop at Kitbag.com!!!!!!… Read Full Review

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★☆☆☆☆

“Still waiting on a package”

Written on: 26/02/2013 by thisplacesucks (1 review written)

Ordered on February 6th, still waiting. I was told I have to wait until March 1st to investigate the status of my order. It doesn't take this long to receive a package, I don't care where you ship from, get a new delivery service… Read Full Review

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★☆☆☆☆

“Absolutely abysmal service ”

Written on: 31/01/2013 by katiewithycombe (1 review written)

I ordered a football shirt for my son with name on the back. One wash and one letter came off, another began to peel. I called customer services who said there was nothing they could do, as they had no more shirts. The woman was SO unhelpful, I asked for the Customer Services Manager - who, in fairness, called me back within half an hour. She asked me to return the shirt and they would fix or replace. I sent it on Tuesday 8th January by recorded - so they got in on the 9th January. I have… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 24/12/2012

I WOULD NEVER RECOMMEND THIS ONLINE STORE TO ANYONE. EVEN MY WORST ENEMY! ORDERED ITEMS IN NOVEMBER 2012. ORDER SAT THERE FOR 2 WEEKS. FINALLY DESPATCHED AND IT IS NOW XMAS EVE DEMEBER 2012 AND I STILL DONT HAVE MY ORDER. THEY WERE VERY QUICK TO TAKE MY MONEY THOUGH!!! I SERIOUSLY DONT KNOW HOW THESE GUYS ARE IN BUSINESS. I RECEIVED THE SAME DEFAULT POOR RESPONCE FROM THEIR SO CALLED CUSTOMER SERVICE DEPARTMENT EVERYTIME. 'WE WILL LOOK INTO....' STOP LOOK AND START DOING! THE ONLY GOOD THING… Read Full Review

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★★★★★

“I never normally comment but feel they deserve it!”

Written on: 20/12/2012

I ordered from Kitbag after a night of net buying with alcohol! I ordered from Kitbag as they were 30% cheaper than anywhere and equally the only company with product available (Nike Blazers High Tops)! the following day i looked on Trust Pilot and a few others and really began to regret ordering the shoes! HOWEVER....... I ordered on the Tuesday and received them on the Friday perfect shoes in perfect condition with perfect service! I am glad i didn't go with my gut instinct and start a PayPal… Read Full Review

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★☆☆☆☆

“Disgusting customer service!! ”

Written on: 20/12/2012

Ordered from them beginning of December ready for Christmas. on the 11th day i received an email to say the printing on the Portugal shirt was not available, Evan tho the took the money out my account and shirt was still on the website. i then rang and the man on the phone told me that it was in stock and they would send it out on a next day delivery for me. i then received another email a couple of hours later saying the printing wasn't available again!! so i rang back and the women on the… Read Full Review

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★☆☆☆☆

“Personalised shirt problem, customer care - don't care”

Written on: 13/12/2012 by Gillymax (1 review written)

I ordered a personalised shirt from the Everton site for my son in plenty of time for Christmas. It arrived with a spelling error. I telephoned customer services to be told to send a picture which I did. I asked for confirmation that the email was received- this didn't arrive. I then called them back in the evening to be asked to send the image again, I asked for confirmation again, still no joy. Today the original operator asked for a picture of the label on the plastic bag, I questioned why… Read Full Review

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★☆☆☆☆

“5 Star worst company ever”

Written on: 06/12/2012 by henrycolton (1 review written)

ordered twice from this company, and both times i was disappointed in their service. The first time they cancelled my order without telling me and i waited for a week before contacting them, by the time i contacted them, they said they dont have the stock, and they cancelled it without giving me a refund. I have to tell them to refund me the money if not i dont think they would even do anything to justify that. The second time, i placed an order thinking this time round they might do better… Read Full Review

Wilsam's Response to henrycolton's Review

Written on: 04/09/2013

I agree with you kitbag it is the worst disorganised company in Manchester that I work for and the most ridiculously on line selling company where effectiveness and customer satisfaction are lacking compare to some others company in Manchester. managers and supervisor are not taking seriously customer complaints and issues.

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★☆☆☆☆

“Don't turst these guys”

Written on: 25/11/2012 by mrguy (1 review written)

Their website told me it was free delivery. Paypal told me free delivery. I'm charged express delivery at 33 GBP. I asked for a refund of shipping or cancel my order. No response apart from automated emails about shipping. By the time I get a personal response the order has shipped so they couldn't cancel it. Multiple emails sent to their nonexistent customer service, feedbag, store manager. No replies. Wiorst customer service ever. I feel totally ripped off… Read Full Review

Clrnc's Response to mrguy's Review

Written on: 26/11/2012

What the! I got the exact same problem as you. I sent at least 20 emails and they send me the exact same bloody stupid automated reply that doesn't even answer to me question. I feel totally ripped off and upset

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★☆☆☆☆

“Kitbag ”

Written on: 23/11/2012 by Barcafan4512 (1 review written)

I ordered a simple hoodie. Received a jacket and invoice for some guy in Belgium (I live in Germany). Then was asked to send the item back via tracked delivery and they would resend my ordered item as soon as they receive the tracking number. It has now been three weeks since the return was delivered. So far nothing but senseless E-Mails telling me about various times they need to "process my return". Strangely the Belgian guy received his jacket right after I had resent it. And don't get me… Read Full Review

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★★★★★

“Great all round”

Written on: 21/11/2012

I'm pleased I didn't read reviews about this company before ordering, because I probably wouldn't have! I ordered a rugby shirt, it arrived within their specified delivery time, and I'm thrilled with it. Pricey yes, but I was hoping for a good quality productb, and it was certainly that.Simply couldn't be more delighted… Read Full Review

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★☆☆☆☆

“Terrible - avoid kitbag, avoid kitbag!”

Written on: 22/10/2012 by dissatisfiedx10 (1 review written)

Unfortunately if you try and order something from a football club, kitbag the jokers are the actual people you contract with. I have tried on 3 seperate occasions to order from kitbag, the awful company and kitbag is terrible. the customer service is like speaking to primary school children, they just lie for the sake of it! 3 times i waited 3 weeks and still haven't received a single shirt from kitbag ltd - and different clubs. kitbag ltd should be avoided if possible. save yourself the… Read Full Review

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★☆☆☆☆

“Make sure you pay for tracked delivery”

Written on: 19/10/2012

If you are going to go with Kitbag, make sure you pay extra for tracked delivery. Kitbag seriously do not care if you parcel turns up otherwise! And with paying for tracked delivery, maybe cheaper to order locally!… Read Full Review

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