Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.0 / 5
29% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 24/12/2012

I WOULD NEVER RECOMMEND THIS ONLINE STORE TO ANYONE. EVEN MY WORST ENEMY! ORDERED ITEMS IN NOVEMBER 2012. ORDER SAT THERE FOR 2 WEEKS. FINALLY DESPATCHED AND IT IS NOW XMAS EVE DEMEBER 2012 AND I STILL DONT HAVE MY ORDER. THEY WERE VERY QUICK TO TAKE MY MONEY THOUGH!!! I SERIOUSLY DONT KNOW HOW THESE GUYS ARE IN BUSINESS. I RECEIVED THE SAME DEFAULT POOR RESPONCE FROM THEIR SO CALLED CUSTOMER SERVICE DEPARTMENT EVERYTIME. 'WE WILL LOOK INTO....' STOP LOOK AND START DOING! THE ONLY GOOD THING… Read Full Review

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★★★★★

“I never normally comment but feel they deserve it!”

Written on: 20/12/2012

I ordered from Kitbag after a night of net buying with alcohol! I ordered from Kitbag as they were 30% cheaper than anywhere and equally the only company with product available (Nike Blazers High Tops)! the following day i looked on Trust Pilot and a few others and really began to regret ordering the shoes! HOWEVER....... I ordered on the Tuesday and received them on the Friday perfect shoes in perfect condition with perfect service! I am glad i didn't go with my gut instinct and start a PayPal… Read Full Review

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★☆☆☆☆

“Disgusting customer service!! ”

Written on: 20/12/2012

Ordered from them beginning of December ready for Christmas. on the 11th day i received an email to say the printing on the Portugal shirt was not available, Evan tho the took the money out my account and shirt was still on the website. i then rang and the man on the phone told me that it was in stock and they would send it out on a next day delivery for me. i then received another email a couple of hours later saying the printing wasn't available again!! so i rang back and the women on the… Read Full Review

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★☆☆☆☆

“Personalised shirt problem, customer care - don't care”

Written on: 13/12/2012 by Gillymax (1 review written)

I ordered a personalised shirt from the Everton site for my son in plenty of time for Christmas. It arrived with a spelling error. I telephoned customer services to be told to send a picture which I did. I asked for confirmation that the email was received- this didn't arrive. I then called them back in the evening to be asked to send the image again, I asked for confirmation again, still no joy. Today the original operator asked for a picture of the label on the plastic bag, I questioned why… Read Full Review

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★☆☆☆☆

“5 Star worst company ever”

Written on: 06/12/2012 by henrycolton (1 review written)

ordered twice from this company, and both times i was disappointed in their service. The first time they cancelled my order without telling me and i waited for a week before contacting them, by the time i contacted them, they said they dont have the stock, and they cancelled it without giving me a refund. I have to tell them to refund me the money if not i dont think they would even do anything to justify that. The second time, i placed an order thinking this time round they might do better… Read Full Review

Wilsam's Response to henrycolton's Review

Written on: 04/09/2013

I agree with you kitbag it is the worst disorganised company in Manchester that I work for and the most ridiculously on line selling company where effectiveness and customer satisfaction are lacking compare to some others company in Manchester. managers and supervisor are not taking seriously customer complaints and issues.

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★☆☆☆☆

“Don't turst these guys”

Written on: 25/11/2012 by mrguy (1 review written)

Their website told me it was free delivery. Paypal told me free delivery. I'm charged express delivery at 33 GBP. I asked for a refund of shipping or cancel my order. No response apart from automated emails about shipping. By the time I get a personal response the order has shipped so they couldn't cancel it. Multiple emails sent to their nonexistent customer service, feedbag, store manager. No replies. Wiorst customer service ever. I feel totally ripped off… Read Full Review

Clrnc's Response to mrguy's Review

Written on: 26/11/2012

What the! I got the exact same problem as you. I sent at least 20 emails and they send me the exact same bloody stupid automated reply that doesn't even answer to me question. I feel totally ripped off and upset

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★☆☆☆☆

“Kitbag ”

Written on: 23/11/2012 by Barcafan4512 (1 review written)

I ordered a simple hoodie. Received a jacket and invoice for some guy in Belgium (I live in Germany). Then was asked to send the item back via tracked delivery and they would resend my ordered item as soon as they receive the tracking number. It has now been three weeks since the return was delivered. So far nothing but senseless E-Mails telling me about various times they need to "process my return". Strangely the Belgian guy received his jacket right after I had resent it. And don't get me… Read Full Review

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★★★★★

“Great all round”

Written on: 21/11/2012

I'm pleased I didn't read reviews about this company before ordering, because I probably wouldn't have! I ordered a rugby shirt, it arrived within their specified delivery time, and I'm thrilled with it. Pricey yes, but I was hoping for a good quality productb, and it was certainly that.Simply couldn't be more delighted… Read Full Review

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★☆☆☆☆

“Terrible - avoid kitbag, avoid kitbag!”

Written on: 22/10/2012 by dissatisfiedx10 (1 review written)

Unfortunately if you try and order something from a football club, kitbag the jokers are the actual people you contract with. I have tried on 3 seperate occasions to order from kitbag, the awful company and kitbag is terrible. the customer service is like speaking to primary school children, they just lie for the sake of it! 3 times i waited 3 weeks and still haven't received a single shirt from kitbag ltd - and different clubs. kitbag ltd should be avoided if possible. save yourself the… Read Full Review

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★☆☆☆☆

“Make sure you pay for tracked delivery”

Written on: 19/10/2012

If you are going to go with Kitbag, make sure you pay extra for tracked delivery. Kitbag seriously do not care if you parcel turns up otherwise! And with paying for tracked delivery, maybe cheaper to order locally!… Read Full Review

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★★★★☆

“Everything went perfectlly”

Written on: 12/10/2012 by asfggg (1 review written)

Ordered a pair of nikes internationally, took about 13 working days. Can't comment on the customer service since it wasn't needed. The only complaint i have is that the box had been ripped through transportation but that can't be soley blamed on the company. Was worried after reading these reveiws and did keep track of the working days since they do give you a very short time frame to submit an enquiry. Overall was happy with the product… Read Full Review

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★☆☆☆☆

“Incompetence and blatant lies”

Written on: 04/10/2012 by balls-up (1 review written)

Having ordered from Kitbag before on one occasion and everything being good I ordered from them again, everything probably would have been fine again if I hadn't had to contact their customer services. Why they bother employing actual people in this department is a mystery as they were unhelpful and seemingly incompetent at even replying to a simple email query. I called their customer service number and was blatantly lied to, told I couldn't cancel my order as it had been packed and was going… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 22/09/2012

Ordered over three weeks ago, had been dispatched, but still no delivery. Will never order there again. Customer service is useless… Read Full Review

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★☆☆☆☆

“ KITBAG=RUBBISH”

Written on: 12/09/2012 by kitbagsux (1 review written)

Unfortunately Everton Online store goes through Sh%tbag, i mean Kitbag. Evertons mail tells me free delivery to Australia on items over 50 squids. Great timing i say, i want the new kit, some baby kits for my 1 yr olds bday and my best friends upcoming birth. So i order away. Over a week goes by and no 'order sent' confirmation. So i log into my account. Cheers for cancelling it and not telling me. They say i got the wrong address, i put in what i was meant to, somehow it doubled up by city and… Read Full Review

Cr74Life's Response to kitbagsux's Review

Written on: 28/04/2013

Your rubbish. this is the best website ever.

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★★☆☆☆

“9WorkingDays(14DaysTotal),4PrintedJerseysNotDispatchedYet”

Written on: 12/09/2012

Hi, I am an Australian Citizen/resident, who made a online purchase on this UK website. I made the purchase on Thursday 30 August 2012 (6:58pm Sydney time = 9:58am London time) with express delivery. The website states that world wide express delivery takes 1-4 working days from dispatch date. The website also states that personalised items will be dispatched usually within 3 working days of the order date. 3 Sept ’12: [3rd working day] - I called Kitbag to query if my order had been… Read Full Review

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★★★★★

“GREAT SERVICE AND PRODUCTS”

Written on: 11/09/2012 by asrenalfan89 (1 review written)

i live in australia and being a massive footbal fan i wanted to purchase the new home shirt for arsenal a friend told me kitbag being a authentic supplier of football goods was the best place to go. i put in my order and 1 week later i received it i was able to track its every move and even have email notifications. I will be definately orderinig from kitbag.com again… Read Full Review

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★☆☆☆☆

“S%*T Service”

Written on: 08/09/2012 by DarenK (1 review written)

I am from England but reside in the USA for now so for the Olymoics I ordered some Team GB merchandise. Never showed, I contacted them and they promised to send a replacement, that never showed. Contacted family back in the UK who called their head office to find out that neither the original order or the "replacement" order had been shipped and they could provide no proof of postage. … Read Full Review

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★★★★☆

“This store is cheap and easy to use!”

Written on: 03/09/2012

If I'm honest, I read plenty of negative reviews about kitbag.com after purchasing two Manchester United shirts, and became quite nervous. This was completely unnecessary as both shirts arrived in perfect condition in the allocated time. These negative reviews were ridiculously biased. Both of my shirts had specialised printing on them as well as badges. They were also being shipped to New Zealand! They arrived around 3 weeks after the purchase was made with a credit card, and I had almost no… Read Full Review

Msood87's Comment

Written on: 27/10/2012

dude... could u comment on the quality of the jersey? i just ordered a jersey and I heard that kitbag sells not original but replicas of the original soccer jerseys.. is that true? What did u think of your product?

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Dri4Z's Comment

Written on: 29/10/2012

Both of my jersey's are originals mate. No problems whatsoever with either of them and the shirts are great. No difference between them and the ones that a mate ordered from the ChelseaFC website except the price!

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★☆☆☆☆

“SUCKS”

Written on: 06/08/2012 by fddfgh (1 review written)

Ordered items 4 WEEKS ago and i havet received it yet... definitely NOT buying from them anymore… Read Full Review

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★☆☆☆☆

“Unreliable and bad service”

Written on: 09/07/2012

As there delivery time stated in their web page was 7 days I ordered goods to take abroad with me. They still haven't arrived after 14 days so I will have to leave without them… Read Full Review

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