Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.0 / 5
29% of users recommend this
  • Customer Service

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  • Value For Money

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★☆☆☆☆

“Stay away from Kitbag !!!”

Written on: 07/01/2014

First order has been cancelled by Kitbag without any reason, and without any message, I had to discover it on their webpage. Then I had to place the order again what has been confirmed and charged to my credit card in full. Only two weeks after they charged it to my credit card, they made a part shipment and cancelled one part of the order because they run out of stock. Now a other week later I am still waiting for the refound for the cancelled part of the order. No email from Kitbag at all, I… Read Full Review

By Kitbag.com

Written on: 04/02/2014

Hi,

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“not good”

Written on: 04/01/2014

i ordered a glasgow rangers home white shorts and it says i will be at my house in 2 days l its been 3 days now if it doesnt come to me intil friday im cancelling my order … Read Full Review

By Kitbag.com

Written on: 04/02/2014

Hi,

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“pirates dont touches”

Written on: 21/12/2013

11 th december orded a real madrid tracksiut for my son .Paid with paypal no tracksuit arrived .Countless emails later still no response item or refund in fact they say they cant find order I have sent them paypal reference as the payment was £51 still no response or refund avoid these pirates at all cost do not order from this company… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 18/12/2013

No item, no refund, still waiting.... If you ring up be prepared to be hanging on for half an hour to be told you should receive refund in 2-3 days which never materialised - AVOID!!… Read Full Review

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★☆☆☆☆

“Terrible terrible terrible o”

Written on: 16/12/2013

I ordered goods from Kitbag.com. I have never received items and never heard back from them, even though I have sent over ten e mails complaining!!!!!… Read Full Review

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★★★★☆

“it was great”

Written on: 14/12/2013 by marineblues (1 review written)

hello friends, this is for all those who are afraid of online shopping...., kitbag.com is a fabulous site for all those who are mad about buying all sports stuff, i have myself ordered a barcelona track suit and france rugby team sweat shirt.., and i must say the products are great and really worth.., initially i got afraid when i saw lot of negative reviews about kitbag not delivering the goods..., but i must say this is all false . i received my stuff, yes it got late by 10-15 days but they… Read Full Review

Dianeabbot's Response to marineblues's Review

Written on: 18/12/2013

I am wondering do you work for them?

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★☆☆☆☆

“CUSTOMER SERVICE? THE DON'T PROVIDE IT”

Written on: 14/12/2013

A BIRTHDAY PRESENT FOR MY GRANDSONS 4th BIRTHDAY STILL HAS NOT ARRIVED (14th DECEMBER)HAVING BEEN ORDERED 4th DECEMBER AND PAYING £6.95 FOR EXPRESS DELIVERY! 38 MINS. ON PHONE TO PREMIUM RATE NUMBER RESULTED IN A MANAGER CALLING ME BACK ON A LAND LINE NUMBER (1Oth DECEMBER). ASSURANCES WERE GIVEN THAT I WOULD HAVE A CALL BACK THE NEXT DAY - NO SUCH LUCK. CALLS TO THE LAND LINE GET AN REPLY THAT DUE TO UNFORSEEN CIRCUMSTANCES THEY CANNOT TAKE CALLS ON THE NUMBER AND TO CALL BACK AFTER 9.00AQM… Read Full Review

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★★★★★

“no problems”

Written on: 13/12/2013 by ronocosh (1 review written)

ordered 3 pairs trainers great price and ordered them on the 10th dec and got today 13th dec was a bit conserened after reading the reviews and was glad when they all arrived today perfect so pleased… Read Full Review

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★★☆☆☆

“Poor quality on shirt printing”

Written on: 12/12/2013 by JS1974 (1 review written)

I ordered three football jerseys with names and numbers printed on back. Two out of three number printings were very low quality work. I could do better job myself with an iron. Customer service exists, but it's really slow and it bothers that every mail I receive is from a different person. Just stay away from this shop, there are better options out there… Read Full Review

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★☆☆☆☆

“Shocking service stay clear..”

Written on: 21/11/2013 by Carl2482 (1 review written)

I ordered a football strip for my sons 7th birthday. I never recieved the item the delivery driver left It by my gate However there was no delivery note through the door. Spoke to their customer service team who initially were Really helpful the agreed to send a replacement. A week went by no replacement my sons bday had passed So I rang in the system there was no notes about a replacement Item.. SHOCKING I don't know how they are still in business… Read Full Review

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★☆☆☆☆

“Sent me the wrong size, pretended they wanted to fix it”

Written on: 05/11/2013 by StephenRiquelme (2 reviews written)

I frequently order from online retailers as the selection is always better than the retailers here in Canada. I ordered a pair of Real Madrid Adidas training pants in size 2xl from Kitbag.com for $52 CAD. Once I recieved my order I was excited to try them on, only to find out I had recieved a Large instead of a 2XL. These pants have a particularly tight fit on the lower leg so the Large was definitley not going to do. I emailed the customer service team and to my suprise I got a response within… Read Full Review

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★☆☆☆☆

“Just... no”

Written on: 04/10/2013 by FUKCkitbag (1 review written)

If they cancel your order (because they suddenly find out that the product is not in stock), you will not get a refund. They say it is for your own safety. Security reasons. F u c k kitbag. Namaste… Read Full Review

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★☆☆☆☆

“Terrible. Do not order from them”

Written on: 27/09/2013 by Jws14 (1 review written)

Ordered two football shirts sept 3 dispatch email. Now sept 27 received nothing. Requested express post to resend items due to their incompetence and save me some time. Refused my request and ignored their error. Never again… Read Full Review

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★★★★★

“very happy”

Written on: 27/07/2013

overall very happy with this service did take a few extra days to come but was very pleased with the price… Read Full Review

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★☆☆☆☆

“They always lie to you on emails and phone”

Written on: 03/07/2013

I have ordered a kit from Kitbag website and they told me it will be shipped within 3 days and will receive the product within 14 days. I can tell you that after many calls, and emails, the product never reached to me. months can past without them carring about you and if you order something from them you should know that the money they take within a minute but without a given product… Read Full Review

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★★★★★

“My Favorite Website to buy football gear! ”

Written on: 28/04/2013 by cr74life (1 review written)

This is a great website to buy football gear. I've bought over 10 items from kitbag and i have to say I'm impressed. The shipping is great from Australia. I've always received my item before 2 weeks which I'm satisfied! Don't listen to what that the others have to say because this a great website!!!… Read Full Review

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★☆☆☆☆

“Never received the item. They didn't take responsability.”

Written on: 11/04/2013 by Georgelh (1 review written)

I never received the product. They had a ridiculous policy of not answering any queries before 17 working days of dispatch but then after 30 calendar days they say they are no longer responsible for the product and cannot track the parcel with the delivery company. Ridiculous… Read Full Review

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★☆☆☆☆

“Site Shut Down!”

Written on: 07/03/2013 by onelskd (1 review written)

This is the worst online shoping experience ever! They should be Shut down for business as they don't know how to operate an online business. I placed my order on 14th of February, it's March 8th and still no sign of it. And no one is replying to my emails or requests. Most frustrating bit, they have sent the item via non trackable DHL service. Which brilliant mind thinks of that? Never ever shop at Kitbag.com!!!!!!… Read Full Review

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★☆☆☆☆

“Still waiting on a package”

Written on: 26/02/2013 by thisplacesucks (1 review written)

Ordered on February 6th, still waiting. I was told I have to wait until March 1st to investigate the status of my order. It doesn't take this long to receive a package, I don't care where you ship from, get a new delivery service… Read Full Review

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★☆☆☆☆

“Absolutely abysmal service ”

Written on: 31/01/2013 by katiewithycombe (1 review written)

I ordered a football shirt for my son with name on the back. One wash and one letter came off, another began to peel. I called customer services who said there was nothing they could do, as they had no more shirts. The woman was SO unhelpful, I asked for the Customer Services Manager - who, in fairness, called me back within half an hour. She asked me to return the shirt and they would fix or replace. I sent it on Tuesday 8th January by recorded - so they got in on the 9th January. I have… Read Full Review

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