Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.1 / 5
29% of users recommend this
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★☆☆☆☆

“Absolutely dreadful company”

Written on: 12/06/2014 by Cehegin (1 review written)

I started ordering a Real Madrid shirt in February 2014. Due to my living in Spain my credit card wasn't accepted ( no problems with any other Company in 10 years!) Eventually I transferred money to their bank account. In MAY 2014 the shirt arrived-WRONG SHIRT. I demanded a refund & held onto the incorrect shirt until received. I paid £71.99 and received only £12.95 refund with no explanation.I have been in constant correspondence with 1 particular person at Customer services who is now on… Read Full Review

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★☆☆☆☆

“Disappointing !!”

Written on: 10/06/2014 by MessiahAllen (1 review written)

Ordered & PAID for a shirt with name, number, league patch & back of shirt sponsor only to have shirt arrive after 3 weeks with paid badging missing. Contacted customer service via email numerous times providing breakdown of charges & invoice only to have them refuse to admit fault. Complete and utter disregard for customer service even when I attempted to reach an amicable solution, NEVER AGAIN !!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 03/06/2014 by Michaela81 (1 review written)

I have ordered adidas sunglasses and after 13 working days i still havent got them... They dont anwser to customer support and the courier ref. number is wrong. I dont recommend buying at kitbag… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/05/2014 by Bennettvq119 (1 review written)

First I bought and Everton shirt and they printed the wrong number. Sine i live in Norway I have to pay custom taxes when I got the kit to Norway. So when they shipped the item with I said it was important that they mark it has a resend since the custom taxes already had been payed once. They did'nt and it cost 24 extra pounds. Then I orderd two rain jackets, I was a little bit quick and it was shipped to my old adress. I contacted Kitbag and then they said that it could take 28 days before… Read Full Review

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★☆☆☆☆

“ordered items not in stock”

Written on: 02/05/2014 by NathenAlvarez (1 review written)

TERRIBLE - brought and paid some running trainers from kitbag only to find out 48hrs later that they were not in stock. rang customer service who told me there is nothing they can do. could only offer a refund which arrived back in my account 3 days later. site was still saying in stock a week later. suggest do your research if they is something you want from kitbag - WRONG..!!… Read Full Review

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★★★☆☆

“Not too bad!”

Written on: 08/04/2014 by Lucas2013 (1 review written)

It is an impressive feature too offer Free International Shipping on orders over 50 pounds. I made my order and a few days later they got back to me telling me that one of the items I ordered was out of stock. Luckily it wasn't the most important item, but I was still a bit disappointed. Also it took them around 5 day just dispatch my items. I think this is a bit lazy too. Other than that I would actually use them again!… Read Full Review

By Kitbag.com

Written on: 14/04/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks Kitbag

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By Kitbag.com

Written on: 25/04/2014

Hi

Thank you for taking the time to give us your feedback. Hope you visit us again soon.

Thanks,

Kitbag

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★☆☆☆☆

“Tried to charge more money”

Written on: 21/03/2014 by 292Greer (1 review written)

My order was 70 pounds but on checkout (by credit card) i saw that they want to charge 76 pounds. I asked them but they didn't confirm, sent just a nonsense letter to me. As i've read on few forums it's not a mistake. After getting my question - they cancelled my order. Don't buy from them… Read Full Review

By Kitbag.com

Written on: 02/04/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks Kitbag

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Jmousewei's Comment

Written on: 20/06/2014

I also had bad experience with kitbag.com. I successfully paid my order through a gateway by the order status on kitbag showed 'failed'. I contacted with the customer service via email as I am living in a foreign country outside UK, but I only received an auto-reply email. They promised to reply my enquiry within 48 working hours but I didn't heard about anything after 2 days. I sent them 2 emails and then they cancelled my order for no reason, then I had to send other 2 emails to them. I felt very annoying. Never shop with them!

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★☆☆☆☆

“They took my money and cancelled my order”

Written on: 22/02/2014 by Sulaimankaa (1 review written)

I have ordered from they a foot ball jersey which I already paid for it and waiting for the order status and 2 days later I have received an email which says that my order has been cancelled because my address on credit card doesn't match my shipping address and it's been 2 days and I'm still waiting for refunding my money !! What should I do ?… Read Full Review

By Kitbag.com

Written on: 25/02/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“no chance of returning an item as faulty!!!!”

Written on: 22/02/2014

Ok so I bought the Adidas adipure 360 training shoe, when they arrived I was unhappy at the quality as the laces were odd looking by this I mean they did not align on each shoe the same. So I wanted to return these as I believed they were faulty. ... but when I called to ask about this I was asked to send a picture, fair enough , so I did this. Ni reply so I called. .. they finally got bk to me stating I was mistaken? ?? And said they are meant to look like this! Really.... I stated that the… Read Full Review

By Kitbag.com

Written on: 25/02/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“Super BAD service”

Written on: 07/02/2014

I used to rated Kitbag among the best online retailers and had been a loyal customer since 2010 until today. I had ordered few items (Order 30365472) from them and was dispatched on 19 Dec 2013. Unfortunately, my parcel didn't arrived and I had to wait 17 working days before lodging on the missing parcel (public holidays were on 25&26 December and 1 Jan). Unfortunately, I was not able to lodge on the missing parcel on 20 January 2014 (assuming 17 working days has passed) as I was outstation to… Read Full Review

By Kitbag.com

Written on: 07/02/2014

Hi,

I have sent you an email to the email address we have regsitered for you on your order, please could you respond to this email and we can have this resolved for you.

Thanks,

Kitbag

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Firdauszakaria's Comment

Written on: 12/03/2014

Problem solved, thank you Kitbag esp Lyndsay for being such helpful in addressing my problem. Faith in Kitbag has been restored.

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★☆☆☆☆

“Stay away from Kitbag !!!”

Written on: 07/01/2014

First order has been cancelled by Kitbag without any reason, and without any message, I had to discover it on their webpage. Then I had to place the order again what has been confirmed and charged to my credit card in full. Only two weeks after they charged it to my credit card, they made a part shipment and cancelled one part of the order because they run out of stock. Now a other week later I am still waiting for the refound for the cancelled part of the order. No email from Kitbag at all, I… Read Full Review

By Kitbag.com

Written on: 04/02/2014

Hi,

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“not good”

Written on: 04/01/2014

i ordered a glasgow rangers home white shorts and it says i will be at my house in 2 days l its been 3 days now if it doesnt come to me intil friday im cancelling my order … Read Full Review

By Kitbag.com

Written on: 04/02/2014

Hi,

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“pirates dont touches”

Written on: 21/12/2013

11 th december orded a real madrid tracksiut for my son .Paid with paypal no tracksuit arrived .Countless emails later still no response item or refund in fact they say they cant find order I have sent them paypal reference as the payment was £51 still no response or refund avoid these pirates at all cost do not order from this company… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 18/12/2013

No item, no refund, still waiting.... If you ring up be prepared to be hanging on for half an hour to be told you should receive refund in 2-3 days which never materialised - AVOID!!… Read Full Review

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★☆☆☆☆

“Terrible terrible terrible o”

Written on: 16/12/2013

I ordered goods from Kitbag.com. I have never received items and never heard back from them, even though I have sent over ten e mails complaining!!!!!… Read Full Review

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★★★★☆

“it was great”

Written on: 14/12/2013 by marineblues (1 review written)

hello friends, this is for all those who are afraid of online shopping...., kitbag.com is a fabulous site for all those who are mad about buying all sports stuff, i have myself ordered a barcelona track suit and france rugby team sweat shirt.., and i must say the products are great and really worth.., initially i got afraid when i saw lot of negative reviews about kitbag not delivering the goods..., but i must say this is all false . i received my stuff, yes it got late by 10-15 days but they… Read Full Review

Dianeabbot's Response to marineblues's Review

Written on: 18/12/2013

I am wondering do you work for them?

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★☆☆☆☆

“CUSTOMER SERVICE? THE DON'T PROVIDE IT”

Written on: 14/12/2013

A BIRTHDAY PRESENT FOR MY GRANDSONS 4th BIRTHDAY STILL HAS NOT ARRIVED (14th DECEMBER)HAVING BEEN ORDERED 4th DECEMBER AND PAYING £6.95 FOR EXPRESS DELIVERY! 38 MINS. ON PHONE TO PREMIUM RATE NUMBER RESULTED IN A MANAGER CALLING ME BACK ON A LAND LINE NUMBER (1Oth DECEMBER). ASSURANCES WERE GIVEN THAT I WOULD HAVE A CALL BACK THE NEXT DAY - NO SUCH LUCK. CALLS TO THE LAND LINE GET AN REPLY THAT DUE TO UNFORSEEN CIRCUMSTANCES THEY CANNOT TAKE CALLS ON THE NUMBER AND TO CALL BACK AFTER 9.00AQM… Read Full Review

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★★★★★

“no problems”

Written on: 13/12/2013 by ronocosh (1 review written)

ordered 3 pairs trainers great price and ordered them on the 10th dec and got today 13th dec was a bit conserened after reading the reviews and was glad when they all arrived today perfect so pleased… Read Full Review

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★★☆☆☆

“Poor quality on shirt printing”

Written on: 12/12/2013 by JS1974 (1 review written)

I ordered three football jerseys with names and numbers printed on back. Two out of three number printings were very low quality work. I could do better job myself with an iron. Customer service exists, but it's really slow and it bothers that every mail I receive is from a different person. Just stay away from this shop, there are better options out there… Read Full Review

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★☆☆☆☆

“Shocking service stay clear..”

Written on: 21/11/2013 by Carl2482 (1 review written)

I ordered a football strip for my sons 7th birthday. I never recieved the item the delivery driver left It by my gate However there was no delivery note through the door. Spoke to their customer service team who initially were Really helpful the agreed to send a replacement. A week went by no replacement my sons bday had passed So I rang in the system there was no notes about a replacement Item.. SHOCKING I don't know how they are still in business… Read Full Review

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