PC Specialist Reviews - www.pcspecialist.co.uk

★★★★★
4.6 / 5
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★★★★☆

“Optimus V Laptop”

Written on: 27/11/2014

After a couple of initial enquiries concerning components, which were answered pretty quickly, I ordered a high spec 17.3" Optimus V laptop on 23 October. Not too happy about the surcharge for paying by credit card as i wasn't going to use any other option, but maybe this keeps the price down. I was kept informed of the build process reasonably well. When it was nearing completion I had to delay delivery, but this wasn't a problem. Following a live chat a convenient date was agreed and was all… Read Full Review

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★★★★★

“returning customer”

Written on: 27/11/2014 by petethesign (1 review written)

Cant fault PC Specialists,you get what you ask for and if your not sure pick up the phone to them and get the best advice. Pete… Read Full Review

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★★★★★

“Cosmo II Gaming Computer”

Written on: 27/11/2014 by Freakboy120 (1 review written)

Great Laptop it did take a little longer to come than i expected because they ran out of the processor i ordered but once it came i hit the ground running! The moment it came i turned it on, didnt take long to set up and it only took me a day (over night to) to install all my usual programs and games that i want. The graphics in most games is medium-high to high. borderlands the presequel can be run on max graphics with physx on and no lag runs easily. assassin's creed black flag runs on… Read Full Review

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★★★★☆

“Great service at a great price”

Written on: 27/11/2014 by WarriorMJ (1 review written)

Very happy with the service, the best price on the web for the PC I wanted. Build quality was excellent, PC was in excellent working and physical condition when it arrived. Only downside was build time, item took 11 working days to be dispatched, but this may be due to christmas period rush… Read Full Review

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★★★★★

“Gaming Computer”

Written on: 27/11/2014 by livetheduke (1 review written)

Great computer PC Specialist helped me with the build. Price much better than others. took a few days for build, but if you want the job doing well the wait is worth it. I would recommend to anyone thinking of getting a gaming or powerful computer… Read Full Review

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★★★★★

“Prompt professional service”

Written on: 27/11/2014 by fastfrog (1 review written)

Online ordering was simple and spec could be checked for viability by a member of the PC Specialist team. The build time was within stated targets and delivery is carried out by professional national carrier who provided time slot delivery information via text message. The PC was well packed and everything went well at start up and subsequently. However, I have a reasonable amount of experience setting up the PC with its peripherals but I think had I not had the experience I may have… Read Full Review

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★★★★☆

“pretty good service”

Written on: 27/11/2014 by Oglecv179 (1 review written)

I got the pc in the average time period although it takes a while, it's worth the wait. The packaging is one of the best i've seen. everything is well organised in a welcome back. If you are planning to buy a custom build pc and are unable to build it yourself of do not have the time then this is definitely a service to consider… Read Full Review

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★★★★☆

“Excellent - Service + Build + Quality”

Written on: 27/11/2014 by Gilbert1967 (1 review written)

In the past, I had always bought a PC off the shelf and thought that this time to go for a custom laptop. I was a little sceptical at first but anyway decide to order and have been pleasantly surprised at the ease of ordering, the build quality and the customer service. I was always kept informed of the development even when there was a delay in getting some of the components. The delivery courier was also prompt and courteous. The whole process was very satisfying and would not only order… Read Full Review

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★★★★☆

“Notebook II - Good spec”

Written on: 26/11/2014 by Rufty100 (1 review written)

As I am not a gamer, I chose a Notebook II - but tooled it up with as high a spec as possible. The lead time was long - but within the time that PSC state, so I'm not complaining, you just hope yours might be a bit quicker. It arrived right at the time predicted, well packaged and just as I'd spec-ed. It's a beautiful looking machine and I was very impressed. 3 weeks on though, it's gone from being lightening fast, to slower than my I5 with 4 MB RAM (my new one is I7 with 8MB). Maybe it's… Read Full Review

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★★★★☆

“My laptop was assembled much quicker than I expected...”

Written on: 26/11/2014 by Rodgersyh136 (1 review written)

My laptop was assembled much quicker than I expected it to be, as stated by the website. Means I got to use it much sooner than I originally expected to be able to so thank you! … Read Full Review

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★★★★★

“Great company and great laptop”

Written on: 26/11/2014 by qyDavis463 (1 review written)

Easily accessible website, giving laptop building quick and affordable to make. Really impressed with the company… Read Full Review

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★★★★★

“New photoeditting PC”

Written on: 26/11/2014 by IyanaKrause23 (1 review written)

PC specialist website was great to design and tailor your PC. I reiterated mine a few times. Would have liked my quotes to remain on line for more that 5 days - 10 would be better. Particularly liked ability to choose particular maker's HDD. Prices seemed very competitive. Mine took 8 days from order to dispatch - which seemed a long time! But really good communication on PC progress. Delivery and packaging were great and no problems with the build - worked straight out of the box. And… Read Full Review

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★★★★★

“Very happy with the PC and service”

Written on: 25/11/2014

The build took a little longer than the five days average but this probably was due to the fact I had chosen a latest model graphics card. PC arrived promptly after this and the build quality and clarity of instructions to set it up has been excellent. All is working great so far… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 25/11/2014 by awJohnson436 (1 review written)

Responded to any of my concerns quickly and efficiently. Let's you know exactly what's going on with your order and was delivered exactly when they said it would be!… Read Full Review

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★★★★★

“All round excellence”

Written on: 24/11/2014 by 7Whittaker (1 review written)

My Laptop was a difficult build with specialist parts required. PC Specialist were not only able to build the laptop in a timely manner, but the laptop itself is a work of art. I have the Optimus and I could not be happier. It has a beautiful look and the performance is fantastic. I can do all the things I have ever needed to do on a laptop like watch television, play games and do work easily. Although I went for the biggest screen, the laptop isn't heavy and easy to carry around to… Read Full Review

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★★★★☆

“As ordered and arrived promptly”

Written on: 24/11/2014 by GuyGraham (1 review written)

Laptop arrived in just over a week from date of order. No issues, although they ask what browser you want installed (firefox) but then don't install it as promised, else it would have been 5*. Other than this no problems or issues. Arrived when courier said it would and was undamaged. Lap top case is a bit plain, with no logo, or Windows/Intel stickers, and is made in China - Obvioulsy a generic laptop case which they buy in, and fit the motherboarb etc to… Read Full Review

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★★☆☆☆

“LAPTOP KEEP RESTARTING AFTER 6 MONTHS”

Written on: 24/11/2014 by blueskies83 (1 review written)

I bought a laptop in April this year. Recently there was an issue where the laptop would not turn on. I was advised to try without the battery just on the adaptor which did work for a while so I was told £52 for a new battery and that 'batteries don't generally stop working' ... clearly they do!!!! Now the laptop is restarting itself 4 times a minute. I work freelance and have a heavy work load now which before Christmas when I need the cash I cannot do as its impossible. I have been told two… Read Full Review

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★☆☆☆☆

“A £1500 machine that does not work and they cannot fix”

Written on: 24/11/2014 by m.de.moraes (1 review written)

I ordered the machine with the most powerful components I could afford. I actually spent double what I originally planned on spending because of the quality of the components on offer, and to this day, I would love the machine if it even worked. I used it for about 3 weeks sitting on a desktop in a perfectly safe environment until it randomly broke. The screen wouldn't turn on, and it started making strange noises. So I returned it, and had to wait over a month for the RMA to be completed and… Read Full Review

M.de.moraes's Response to m.de.moraes's Review

Written on: 04/12/2014

I promised an update for this so here we go (just in case anyone is listening...):

Having contacted the firm about getting a refund and requesting to speak to the refund manager, they put us in touch. I immediately started to receive priority treatment from their customer service team, who were actually very efficient at providing me with answers and did everything they could to resolve the problem. In the end, it was the fault of the technical team whose processes were not robust when checking that a fix had been properly diagnosed and then fixed in it's entirety.

I have now been offered a full refund, and the problem has been explained in full. I have also been offered priority treatment for any future purchases I might make.

If I were able to revise this review, I would probably give customer service a 3 in light of their efforts- only receiving less than full marks due to their technical team who failed to fix the machine repeatedly.

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★★★★★

“Built as Requested”

Written on: 24/11/2014 by AreliKelleher30 (1 review written)

Great company to build the PC the way you want, which is so much more beneficial than buying a prebuilt machine (which is invariably a compromise). Yes it costs a bit more, but you do get what you want and yes it can take 3 weeks or so to build - can only assume tha they buy parts in to match your order thereby getting the best compmenet prices and to save keeping costly stock on the shelves. I would definatly buy my next PC from them… Read Full Review

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★★★★★

“Excellent Value Pricing, Great Support, Fast Delivery!”

Written on: 24/11/2014 by satchcorp (1 review written)

This is the 2nd time I have built a custom laptop with PCSpecialist - they are my one stop shop for anything custom, and have the greatest selection of hardware to choose from (their online system helps me add the best parts together for the best most cost-effective configuration). Highly Recommended!… Read Full Review

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