UK Soccer Shop Reviews - www.uksoccershop.com

★★☆☆☆
1.8 / 5
23% of users recommend this
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★☆☆☆☆

“I've bought a couple things before and haven't had a...”

Written on: 15/01/2011 by temo (1 review written)

I've bought a couple things before and haven't had a problem, but happens when there's a problem?

In my case, they sent the wrong jersey so I immediately sent it back with proof of shipment. They refuse to issue a refund, which I was ok with, but then they also do not appear have the jersey so they cannot give me what I ordered (did they intentionally send me the wrong item?).

Now what? Well, it appears they're stalling so that I'll just give up. My recommendation is that if you can find… Read Full Review

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★☆☆☆☆

“Please heed the warnings from the reviews of others. ...”

Written on: 12/01/2011

Please heed the warnings from the reviews of others. I didn't. Thought I'd give them a chance. Big mistake. Waited 6 weeks for an item which was listed as in stock. When it arrived, the quality of printing was awful. made a complaint. they were very evasive. I asked for the cost of the printing to be refunded. had to threaten with trading standards before they would even answer my e-mails. AVOID… Read Full Review

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★☆☆☆☆

“Have had the most appalling experience with this...”

Written on: 01/12/2010

Have had the most appalling experience with this company. Ordered in September thinking I was well in advance of xmas. In October, both emailed and entered request for status online as no delivery - no reply. In November, same again - no reply. Today (1 Dec), emailed. Got a reply - "what's the order number" - it's the number in the subject of my email - I replied. Now they tell me the order is cancelled - money taken off my credit card and they wont refund. Absolutely dismal. DO NOT USE… Read Full Review

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★★★★☆

“Well I order my jersey on Tuesday to Estonia and it...”

Written on: 11/11/2010

Well I order my jersey on Tuesday to Estonia and it was in my mailbox the next Wednesday, right size, right colour, right jersey, good quality...I know I'm satisfied… Read Full Review

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★☆☆☆☆

“I'm going to be brief because well a lot of things...”

Written on: 08/10/2010

I'm going to be brief because well a lot of things have been unsatisfactory with this site in the 4 months since I initially placed my order.

1) Ordered 4 items mid June.
2) Received 2 items mid July, but one was the wrong size, and the other was missing a patch. I let the wrong sized jersey slide because it fit well enough and they didn't have a replacement in the proper size.
3) Beginning of August they say they are still waiting on patches and the remaining two items.
4) End of August I… Read Full Review

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★★☆☆☆

“I ordered SLovenian jersey and wait almost a whole...”

Written on: 11/08/2010 by primorc (1 review written)

I ordered SLovenian jersey and wait almost a whole month for it. The number isn't the same color as other things on jersey and looks strange. But they are very kind and I receive anwsers quickly when I sent them a mail… Read Full Review

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★☆☆☆☆

“I ordered a Rooney Kit and a goalkeeper shirt for my...”

Written on: 10/07/2010

I ordered a Rooney Kit and a goalkeeper shirt for my son's birthday in May 2010 and I am still waiting. The only thing I received was the Rooney shirt which I got in mid June. On various occasions I have asked for updates and then just asked for my money to be refunded if they couldn't supply the items but have never had any response (that is until I mentioned I was going to contact Trading Standards and they responded within 2 hours to say my refund was being processed). That was 2 weeks… Read Full Review

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★☆☆☆☆

“This company sent me the wrong goods. I had to send...”

Written on: 10/07/2010 by Mr Viking (1 review written)

This company sent me the wrong goods. I had to send them back (at my own cost!)having been promised a refund. They have totally ignored my emails, I cannot get through on the phone. I was considering legal action, although I would probably lose more money than I gain so I probably will not bother. Please please do not purchase from these people, they are the worst company I have ever dealt with. Be warned and steer clear… Read Full Review

Kylied_81's Response to Mr Viking's Review

Written on: 12/08/2011

make an official complaint with consumer direct. I did and if there is enough complaints then they have to investigate the company. I also sent emails to a simon at uksoccershop@aol.com and said that I will be going forward with an official complaint, and that got part of my refund (minus postage even though I am entitled to it and one item which they say they never received). Keep all emails as evidence, you will get something back if you are persistant enough. Or get in contact with me and I will do it for you, am so angry at these idiots robbing our money!

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★☆☆☆☆

“If there is a zero star for rating, it should be zero...”

Written on: 07/07/2010

If there is a zero star for rating, it should be zero star.

I have ordered a football shirt, waited for two weeks and there is no sign of shipment. I email the support and request for an update. I got a reply saying that they are waiting for the shirt from "the brand" (addidas?), and they have no idea how long this will take. It doesn't make sense because in their website, the shirt is still "in stock". Five days later, I asked them again about the shirt, and how come "the brand" is still… Read Full Review

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★☆☆☆☆

“a disgraceful company do not go anyway near them ”

Written on: 05/07/2010

a disgraceful company do not go anyway near them
still waiting on refund and they wont return emails… Read Full Review

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★☆☆☆☆

“4 Years ago I ordered two printed tops for the world...”

Written on: 30/06/2010 by hairybagpipe (1 review written)

4 Years ago I ordered two printed tops for the world cup in 2006. These arrived without a problem. On this basis I decided to place another order for world cup 2010. To be honest that was a huge mistake and I would advise everyone to find an alternative supplier. Thet tops wherer ordered on 4th May 2010 with e-mail advising tops would arrive in 10-14 days. After a huge amount of chasing on my behalf they managed to get one top to me 11th June 2010. The other has yet to arrive. They have… Read Full Review

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★☆☆☆☆

“I have had real problems with this company. The...”

Written on: 30/06/2010 by chalkstorm (1 review written)

I have had real problems with this company. The website is very enticing and we spent £160 on 3 World Cup shirts (Spain, France, Brazil) 21 May with delivery due 14 days. However it all went horribly wrong.

The company did not deliver in time for the World Cup start 11 June and despite numerous requests from me would not refund my money,even though I could have bought much cheaper and quicker from the High Street to meet the promised deadline when it was clear they had failed.

They insisted… Read Full Review

Carstone's Response to chalkstorm's Review

Written on: 06/07/2010

I found this review very helpful because...
<br/>
<br/>I am going through the very same thing myself, now I'm trying to get my bank to withdraw the money I paid them.
<br/>It's been 3 months since I placed my order, and I havn't received my shirt yet..

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Hairybagpipe's Response to chalkstorm's Review

Written on: 14/07/2010

This happened to myself and a group of friends that all ordered tops for the world cup. Ours where all printed so thought that may have been the delay. I would suggest anyone in this position open a dispute with however they paid. I opened one with paypal and suddenly got e-mails back in under an hour leading to one top delivered and refunded the other.

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★☆☆☆☆

“Ordered some football clothing on April 25th, still...”

Written on: 28/06/2010

Ordered some football clothing on April 25th, still waiting!!!!! Despite numerous e mails and even a promise that it was sent out on 7th May and then after that told the printing hadn't even been done!!!!!!! I am taking this company to Trading Standards now and anyone who wishes to add their comments, please let me know.
Incidentally they took £185.00 out of my account for these items on 25th April, wish they were as speedy with their service as they are for taking your cash!!!!!!
If I could… Read Full Review

Sandra Caughey's Comment

Written on: 12/07/2010

I found this review very helpful because...
<br/>Similar situation happened to me. Money was taken straight away (long before 1 item of my order arrived) I ordered 3 items in May (got 1 item in June) They weren't going to let me know that they could fulfil my other 2 items until I asked them was it ready and if not to refund me. I'm still waiting on my refund. I've also just contacted Trading Standards about this awful comapany today.

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Mrs Jones41's Comment

Written on: 23/08/2010

very helpful - we are in the same situ - and may have to go down TS route - let me know if you want me to send out details.
<br/>
<br/>Thanks

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★★★★★

“Ordered a Printed Holland Strip for sons 13th...”

Written on: 23/06/2010

Ordered a Printed Holland Strip for sons 13th Birthday. Tried to call to check when would be dispatched, a bit worried as could not get an answer. Then checked reviews, which mostly looked bad and got really worried that i would not receive the strip.
However, the order was placed on the Saturday,I then received regular emails on order status and goods arrived as ordered the following Tuesday.
Really happy with them, and have a very happy 13th year old as this was the only company which could… Read Full Review

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★★★★☆

“Ordered two shirts (before I read the reviews!) for...”

Written on: 16/06/2010

Ordered two shirts (before I read the reviews!) for the World Cup on 10.06.2010. They arrived on 14.06.2010 - I couldnt have been happier!… Read Full Review

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★☆☆☆☆

“Absolutely awful. Ordered in plenty of time for the...”

Written on: 14/06/2010

Absolutely awful. Ordered in plenty of time for the World Cup but the order never arrived. Emails initially got answered with a generic 'delays with the supplier' and then were completely ignored. I asked for an alternative that was in stock but no reply. Asked for a delivery date... no reply. No refund. No nothing. Just stay away from these guys… Read Full Review

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★☆☆☆☆

“Just don't order from these people. Shocking customer...”

Written on: 12/06/2010

Just don't order from these people. Shocking customer service and treated with utter contempt. Ordered a shirt to arrive for the world cup - it's now 5 weeks later and I don't have my shirt and the world cup has started! Apparently the problem is the 'printing'?!? Don't understand why they advertise products which clearly they don't have in stock. Offered to send me the shirt without printing but would not refund the difference in cost because I the order was specifically for me!… Read Full Review

Hairybagpipe's Comment

Written on: 30/06/2010

Sounds very simelar to my experience. 10 of us ordered printed shirts and they successfully delivered 2 of them. Other 8 not yet refunded either.

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★☆☆☆☆

“The fact that I'm reviewing them can be attributed to...”

Written on: 08/06/2010

The fact that I'm reviewing them can be attributed to the horrid customer service I experienced. I read these reviews before I purchased from them and should have listened. I received the wrong size jersey that was shipped halfway across the world. I then asked for a refund that took 2 weeks to get, in which only happened after I threatened to escalate the issue in paypal. Additionally they didn't give me the return shipping money they said they would refund...Horrid business, do not deal… Read Full Review

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★☆☆☆☆

“I have ordered 2 international shirts with...”

Written on: 01/06/2010

I have ordered 2 international shirts with personalised name and number back on 6 March, its now 1 June, almost 3 months still waiting no reply?

First of all they false advertise your products which are not in stock?
Then bill customers before the items are processed, prices for international orders include VAT? and then they cannot guarantee delivery date?

The dispute/emails reply/service is pathetic. I strongly suggest do not purchase from this website!… Read Full Review

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★☆☆☆☆

“Having bought an inter milan away top with champions...”

Written on: 29/05/2010

Having bought an inter milan away top with champions league patches(along with materazzi 23 name/number) i was dismayed to find that the arm patch was missing and the italian badge in the center of the chest was still in its plastic bag and not fitted,having contacted them i was told no problem either a £5 refund or send out patch for easy self fitting with an iron(DO NOT EVER UNDERTAKE THIS TASK!)
after many emails i was given the run around with being sent the patch and wanted to wear the… Read Full Review

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