UK Soccer Shop Reviews - www.uksoccershop.com

★★☆☆☆
2.2 / 5
35% of users recommend this
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★☆☆☆☆

“If there is a zero star for rating, it should be zero...”

Written on: 07/07/2010

If there is a zero star for rating, it should be zero star.

I have ordered a football shirt, waited for two weeks and there is no sign of shipment. I email the support and request for an update. I got a reply saying that they are waiting for the shirt from "the brand" (addidas?), and they have no idea how long this will take. It doesn't make sense because in their website, the shirt is still "in stock". Five days later, I asked them again about the shirt, and how come "the brand" is still… Read Full Review

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★☆☆☆☆

“a disgraceful company do not go anyway near them ”

Written on: 05/07/2010

a disgraceful company do not go anyway near them
still waiting on refund and they wont return emails… Read Full Review

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★☆☆☆☆

“4 Years ago I ordered two printed tops for the world...”

Written on: 30/06/2010 by hairybagpipe (1 review written)

4 Years ago I ordered two printed tops for the world cup in 2006. These arrived without a problem. On this basis I decided to place another order for world cup 2010. To be honest that was a huge mistake and I would advise everyone to find an alternative supplier. Thet tops wherer ordered on 4th May 2010 with e-mail advising tops would arrive in 10-14 days. After a huge amount of chasing on my behalf they managed to get one top to me 11th June 2010. The other has yet to arrive. They have… Read Full Review

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★☆☆☆☆

“I have had real problems with this company. The...”

Written on: 30/06/2010 by chalkstorm (1 review written)

I have had real problems with this company. The website is very enticing and we spent £160 on 3 World Cup shirts (Spain, France, Brazil) 21 May with delivery due 14 days. However it all went horribly wrong.

The company did not deliver in time for the World Cup start 11 June and despite numerous requests from me would not refund my money,even though I could have bought much cheaper and quicker from the High Street to meet the promised deadline when it was clear they had failed.

They insisted… Read Full Review

Carstone's Response to chalkstorm's Review

Written on: 06/07/2010

I found this review very helpful because...
<br/>
<br/>I am going through the very same thing myself, now I'm trying to get my bank to withdraw the money I paid them.
<br/>It's been 3 months since I placed my order, and I havn't received my shirt yet..

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Hairybagpipe's Response to chalkstorm's Review

Written on: 14/07/2010

This happened to myself and a group of friends that all ordered tops for the world cup. Ours where all printed so thought that may have been the delay. I would suggest anyone in this position open a dispute with however they paid. I opened one with paypal and suddenly got e-mails back in under an hour leading to one top delivered and refunded the other.

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★☆☆☆☆

“Ordered some football clothing on April 25th, still...”

Written on: 28/06/2010

Ordered some football clothing on April 25th, still waiting!!!!! Despite numerous e mails and even a promise that it was sent out on 7th May and then after that told the printing hadn't even been done!!!!!!! I am taking this company to Trading Standards now and anyone who wishes to add their comments, please let me know.
Incidentally they took £185.00 out of my account for these items on 25th April, wish they were as speedy with their service as they are for taking your cash!!!!!!
If I could… Read Full Review

Sandra Caughey's Comment

Written on: 12/07/2010

I found this review very helpful because...
<br/>Similar situation happened to me. Money was taken straight away (long before 1 item of my order arrived) I ordered 3 items in May (got 1 item in June) They weren't going to let me know that they could fulfil my other 2 items until I asked them was it ready and if not to refund me. I'm still waiting on my refund. I've also just contacted Trading Standards about this awful comapany today.

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Mrs Jones41's Comment

Written on: 23/08/2010

very helpful - we are in the same situ - and may have to go down TS route - let me know if you want me to send out details.
<br/>
<br/>Thanks

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★★★★★

“Ordered a Printed Holland Strip for sons 13th...”

Written on: 23/06/2010

Ordered a Printed Holland Strip for sons 13th Birthday. Tried to call to check when would be dispatched, a bit worried as could not get an answer. Then checked reviews, which mostly looked bad and got really worried that i would not receive the strip.
However, the order was placed on the Saturday,I then received regular emails on order status and goods arrived as ordered the following Tuesday.
Really happy with them, and have a very happy 13th year old as this was the only company which could… Read Full Review

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★★★★☆

“Ordered two shirts (before I read the reviews!) for...”

Written on: 16/06/2010

Ordered two shirts (before I read the reviews!) for the World Cup on 10.06.2010. They arrived on 14.06.2010 - I couldnt have been happier!… Read Full Review

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★☆☆☆☆

“Absolutely awful. Ordered in plenty of time for the...”

Written on: 14/06/2010

Absolutely awful. Ordered in plenty of time for the World Cup but the order never arrived. Emails initially got answered with a generic 'delays with the supplier' and then were completely ignored. I asked for an alternative that was in stock but no reply. Asked for a delivery date... no reply. No refund. No nothing. Just stay away from these guys… Read Full Review

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★☆☆☆☆

“Just don't order from these people. Shocking customer...”

Written on: 12/06/2010

Just don't order from these people. Shocking customer service and treated with utter contempt. Ordered a shirt to arrive for the world cup - it's now 5 weeks later and I don't have my shirt and the world cup has started! Apparently the problem is the 'printing'?!? Don't understand why they advertise products which clearly they don't have in stock. Offered to send me the shirt without printing but would not refund the difference in cost because I the order was specifically for me!… Read Full Review

Hairybagpipe's Comment

Written on: 30/06/2010

Sounds very simelar to my experience. 10 of us ordered printed shirts and they successfully delivered 2 of them. Other 8 not yet refunded either.

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★☆☆☆☆

“The fact that I'm reviewing them can be attributed to...”

Written on: 08/06/2010

The fact that I'm reviewing them can be attributed to the horrid customer service I experienced. I read these reviews before I purchased from them and should have listened. I received the wrong size jersey that was shipped halfway across the world. I then asked for a refund that took 2 weeks to get, in which only happened after I threatened to escalate the issue in paypal. Additionally they didn't give me the return shipping money they said they would refund...Horrid business, do not deal… Read Full Review

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★☆☆☆☆

“I have ordered 2 international shirts with...”

Written on: 01/06/2010

I have ordered 2 international shirts with personalised name and number back on 6 March, its now 1 June, almost 3 months still waiting no reply?

First of all they false advertise your products which are not in stock?
Then bill customers before the items are processed, prices for international orders include VAT? and then they cannot guarantee delivery date?

The dispute/emails reply/service is pathetic. I strongly suggest do not purchase from this website!… Read Full Review

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★☆☆☆☆

“Having bought an inter milan away top with champions...”

Written on: 29/05/2010

Having bought an inter milan away top with champions league patches(along with materazzi 23 name/number) i was dismayed to find that the arm patch was missing and the italian badge in the center of the chest was still in its plastic bag and not fitted,having contacted them i was told no problem either a £5 refund or send out patch for easy self fitting with an iron(DO NOT EVER UNDERTAKE THIS TASK!)
after many emails i was given the run around with being sent the patch and wanted to wear the… Read Full Review

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★☆☆☆☆

“Placed on order on 10th Feb 2010, order came...”

Written on: 29/05/2010

Placed on order on 10th Feb 2010, order came approximately 30 days later, printed lettering was incorrect. Asked me to return shirt for a replacement, which I promptly did, after chasing (2 emails one of which one was not answered), was told on the 27th Mar returned shirt had not been received, once I had confirmed the shirt was sent registered and further chasing was told on the 30th Mar shirt had been recieved, asked for a delivery date for replacement was not given one. After no further… Read Full Review

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★☆☆☆☆

“Ordered at the end of March, delivered one half of...”

Written on: 28/05/2010

Ordered at the end of March, delivered one half of order at end of May. Delay meant to be with printers for the numbers on the shirts? Only correspondence when I chase - nothing proactive. New delay is with supplier. I won't be using them again… Read Full Review

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★☆☆☆☆

“Goods arrived wrong size and not as illustrated. ”

Written on: 19/04/2010

Goods arrived wrong size and not as illustrated.

5 months later I'm still trying to get a refund… Read Full Review

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★★★★☆

“I read these reviews after I'd ordered & feared the...”

Written on: 09/04/2010

I read these reviews after I'd ordered & feared the worst. Goods arrived after a few weeks wait. Emails answered immediately. Money not taken from credit card until goods despatched. No complaints, we'll be using them again… Read Full Review

Huddsy69's Comment

Written on: 04/07/2010

I found this review not helpful because...
<br/>
<br/>i feel its easy for the company to write a comment like this themselves
<br/>
<br/>they were very aware that my review had appeared on this site and sent me a threatening email about posting my review,which after sending all the emails to this sites moderater ended up in my complaints being upheld and my review of the poor experience being left on the site

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★☆☆☆☆

“I ordered a Liverpool away jersey long sleeved and...”

Written on: 11/03/2010

I ordered a Liverpool away jersey long sleeved and away shorts at the end of November 2009 as a christmas gift to an eleven years old boy and after a few days they already charged my creditcard so I was convinced they had sent the goods, but it was just the beginning of a nightmare. After 25+ emails I received the wrong shirt and no shorts - but in the middle of January. At last I received my money back, although they still owe me the costs of returning the wrong goods. Shame on you… Read Full Review

Huddsy69's Comment

Written on: 30/05/2010

I found this review very helpful because...
<br/>
<br/>it shows the company for what it is,terrible and one to be avoided

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★☆☆☆☆

“still waiting for a refund after 3 weeks! they sent me...”

Written on: 04/03/2010

still waiting for a refund after 3 weeks! they sent me the wrong size tracksuit i sent it back plus £6.50 postage on top! and now they just keep making excuses about refund problems!not confident i will get my money back especially as you cant even speak to them on the phone as they dont answer!relying on emails but not getting very far!… Read Full Review

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★☆☆☆☆

“I ordered my item, (An England 2006/08 away shirt), on...”

Written on: 14/01/2010 by rc4044 (1 review written)

I ordered my item, (An England 2006/08 away shirt), on 19th November 2009. The website was pretty convincing and allowed me to break my own rule of checking reviews before going ahead with a purchase. Especially, when you are referred to the site by Google.
My treatment afterwards was very unsatisfactory. After waiting 3 weeks I contacted them via email and got short, generic replies like "We'll check for you" or "We're waiting to here from our sorting office."
After much frustration I asked… Read Full Review

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★☆☆☆☆

“Would give a zero if I could! We paid in full for a...”

Written on: 20/11/2009

Would give a zero if I could! We paid in full for a group of shirts, over a month ago, three out of eight have arrived! We were promised three more would be coming soon, and a refund would be issued for the other two, however now they have just decided to ignore my messages and emails, and the phone number does not work! They owe us £140, either in shirts or a refund!!… Read Full Review

Axele's Comment

Written on: 26/02/2010

I found this review very helpful because it confirms in clear words my own experience with uksoccershop.

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