UK Soccer Shop Reviews - www.uksoccershop.com

★★★☆☆
2.6 / 5
55
42% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Worse service ever ”

Written on: 17/04/2013 by MarkPD (1 review written)

This company is by far the worst and most inefficient company I have ever dealt with. I placed an order for a training top, a mug and an iPhone cover for my phone. The mug never arrived, the iPhone cover was a sticker not an iPhone cover like I had ordered. After 5 months I am still waiting on my mug, I have emailed numerous times often with no response. This company was happy to take my money for the items but have failed to deliver, 1 out of 3 items were correct with 1 item not even being… Read Full Review

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★★★★★

“UK Soccer Shop Made My Christmas!”

Written on: 25/12/2012 by dani7777 (1 review written)

My boyfriend is a huge Rangers fan, a Scottish soccer team, and I could not find their current jersey anywhere. The only site I could find it on was Uk Soccer Shop. Excitedly, I ordered the jersey and looked at the reviews after only to panic. After reading the reviews I thought I had been potentially scammed but that was not the case at all. I am from Canada and ordered the jersey 2 weeks before Christmas. Come Christmas eve I assumed that there was no way the jersey would show in time or even… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 15/11/2012 by lsearle15 (1 review written)

We purchaseds a spurs shirt, it said in stock. We paid extra for 24 hour delivery. A week later no shirt, called them, no one available. Emails back said its on its way. 4 weeks later no shirt and threats when I tried to take it further. They advised me to speak to their "friend" at trading standards. I then went to my bank and got a chargeback on fraud for refund… Read Full Review

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★★★★★

“Good service to Canada”

Written on: 04/04/2012 by graham_toronto (1 review written)

I am based in Toronto and finding the soccer apparel that I am looking for is not always easy here. I could not find the jersey I was looking for (a Benfica home shirt) in Canada, so went to look online. I found the UK Soccer website and when I went on their page a popup appeared promising delivery to Canada in just 3 days. I placed my order and within a few hours received a tracking number from DHL. I was able to track the order which was delivered as promised. The shirt itself was official… Read Full Review

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★★★★★

“Quick shipping to US”

Written on: 01/03/2012 by mikeyc54 (1 review written)

Finding the soccer jerseys that my son wants here in the US is a difficult task as while the usual suspects can be picked up in the local store, the kits he wants just don't exist. In the past few months he has wanted the jerseys of Palermo, Napoli and Fiorentina as he is a big fan of Serie A. My only choice was to look online and after finding the UK Soccer website I placed an order online. I was a bit confused with sizing and emailed the help team who were very helpful in helping me pick the… Read Full Review

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★★★★★

“Found me official Napoli printing”

Written on: 20/02/2012 by jamiec_nfc (1 review written)

I looked everywhere online trying to find the official Napoli home jersey with gold printing for Edison Cavani. I couldn't find anywhere in the UK who sold the printing and thought I was going to have to order from Italy. I came across the UKSoccer website and saw they had the shirt for sale but not the printing. I emailed them and told me they didn't have it now but if I waited a couple of weeks they would order it for me. Sure enough a few weeks later they got in touch and the shirt was… Read Full Review

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★★★★★

“Barcelona Football Kit”

Written on: 12/10/2011 by scott1979 (1 review written)

I wanted to buy a Barcelona home shirt for my son, but everywhere I looked online was sold out of the size I needed in the shorts. I emailed the uk soccer shop customer service team and asked if they would be able to get them. They told me they would try and order more stock from the brand and the following day I received an email to say they expected delivery in 2-3 days. Sure enough, I received another email to say stock had arrived so I placed my order and received the following… Read Full Review

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★★★★★

“International Shirts Printed With Front Number”

Written on: 06/09/2011 by calciodave (1 review written)

I bought a couple of international football shirts from the site a couple of months ago with printing. I was unsure how this would be printed as international shirts have front numbers on them. I was pleasantly surprised to see that this was the case as it makes the shirts look more authentic… Read Full Review

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★★★★★

“In contrast to the general feedback on this site, I...”

Written on: 27/03/2011

In contrast to the general feedback on this site, I have received many orders from UKSoccershop over the past few years and have never had any of the problems mentioned by other people on here.

I have placed around 10-12 orders during this period and each time I have received the shirts within the timeframe specified and to the highest quality.

I would have no hesitation in recommending them to my friends and indeed I have already done this in the past. As far as I am aware, none of them… Read Full Review

Guest's Comment

Written on: 14/07/2011

this sounds like it was written by uksoccershop!!!!!!!

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Zetar's Comment

Written on: 13/09/2013

i agree...they are trying to save their failing reputation.

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Lsearle15's Comment

Written on: 15/11/2012

My one and only experience was awful. No goods, no communication and when I did hear from them after 4 weeks - constant lies - avoid like the plague

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★★★★☆

“i really liked my man united teashirt beacause i got...”

Written on: 22/02/2011 by sis12346 (1 review written)

i really liked my man united teashirt beacause i got the name and the number on it… Read Full Review

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★★★★☆

“Well I order my jersey on Tuesday to Estonia and it...”

Written on: 11/11/2010

Well I order my jersey on Tuesday to Estonia and it was in my mailbox the next Wednesday, right size, right colour, right jersey, good quality...I know I'm satisfied… Read Full Review

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★☆☆☆☆

“I ordered a Rooney Kit and a goalkeeper shirt for my...”

Written on: 10/07/2010

I ordered a Rooney Kit and a goalkeeper shirt for my son's birthday in May 2010 and I am still waiting. The only thing I received was the Rooney shirt which I got in mid June. On various occasions I have asked for updates and then just asked for my money to be refunded if they couldn't supply the items but have never had any response (that is until I mentioned I was going to contact Trading Standards and they responded within 2 hours to say my refund was being processed). That was 2 weeks… Read Full Review

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★☆☆☆☆

“4 Years ago I ordered two printed tops for the world...”

Written on: 30/06/2010 by hairybagpipe (1 review written)

4 Years ago I ordered two printed tops for the world cup in 2006. These arrived without a problem. On this basis I decided to place another order for world cup 2010. To be honest that was a huge mistake and I would advise everyone to find an alternative supplier. Thet tops wherer ordered on 4th May 2010 with e-mail advising tops would arrive in 10-14 days. After a huge amount of chasing on my behalf they managed to get one top to me 11th June 2010. The other has yet to arrive. They have… Read Full Review

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★☆☆☆☆

“I have had real problems with this company. The...”

Written on: 30/06/2010 by chalkstorm (1 review written)

I have had real problems with this company. The website is very enticing and we spent £160 on 3 World Cup shirts (Spain, France, Brazil) 21 May with delivery due 14 days. However it all went horribly wrong.

The company did not deliver in time for the World Cup start 11 June and despite numerous requests from me would not refund my money,even though I could have bought much cheaper and quicker from the High Street to meet the promised deadline when it was clear they had failed.

They insisted… Read Full Review

Carstone's Response to chalkstorm's Review

Written on: 06/07/2010

I found this review very helpful because...
<br/>
<br/>I am going through the very same thing myself, now I'm trying to get my bank to withdraw the money I paid them.
<br/>It's been 3 months since I placed my order, and I havn't received my shirt yet..

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Hairybagpipe's Response to chalkstorm's Review

Written on: 14/07/2010

This happened to myself and a group of friends that all ordered tops for the world cup. Ours where all printed so thought that may have been the delay. I would suggest anyone in this position open a dispute with however they paid. I opened one with paypal and suddenly got e-mails back in under an hour leading to one top delivered and refunded the other.

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★☆☆☆☆

“Ordered some football clothing on April 25th, still...”

Written on: 28/06/2010

Ordered some football clothing on April 25th, still waiting!!!!! Despite numerous e mails and even a promise that it was sent out on 7th May and then after that told the printing hadn't even been done!!!!!!! I am taking this company to Trading Standards now and anyone who wishes to add their comments, please let me know.
Incidentally they took £185.00 out of my account for these items on 25th April, wish they were as speedy with their service as they are for taking your cash!!!!!!
If I could… Read Full Review

Sandra Caughey's Comment

Written on: 12/07/2010

I found this review very helpful because...
<br/>Similar situation happened to me. Money was taken straight away (long before 1 item of my order arrived) I ordered 3 items in May (got 1 item in June) They weren't going to let me know that they could fulfil my other 2 items until I asked them was it ready and if not to refund me. I'm still waiting on my refund. I've also just contacted Trading Standards about this awful comapany today.

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Mrs Jones41's Comment

Written on: 23/08/2010

very helpful - we are in the same situ - and may have to go down TS route - let me know if you want me to send out details.
<br/>
<br/>Thanks

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★★★★★

“Ordered a Printed Holland Strip for sons 13th...”

Written on: 23/06/2010

Ordered a Printed Holland Strip for sons 13th Birthday. Tried to call to check when would be dispatched, a bit worried as could not get an answer. Then checked reviews, which mostly looked bad and got really worried that i would not receive the strip.
However, the order was placed on the Saturday,I then received regular emails on order status and goods arrived as ordered the following Tuesday.
Really happy with them, and have a very happy 13th year old as this was the only company which could… Read Full Review

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★★★★☆

“Ordered two shirts (before I read the reviews!) for...”

Written on: 16/06/2010

Ordered two shirts (before I read the reviews!) for the World Cup on 10.06.2010. They arrived on 14.06.2010 - I couldnt have been happier!… Read Full Review

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★☆☆☆☆

“Just don't order from these people. Shocking customer...”

Written on: 12/06/2010

Just don't order from these people. Shocking customer service and treated with utter contempt. Ordered a shirt to arrive for the world cup - it's now 5 weeks later and I don't have my shirt and the world cup has started! Apparently the problem is the 'printing'?!? Don't understand why they advertise products which clearly they don't have in stock. Offered to send me the shirt without printing but would not refund the difference in cost because I the order was specifically for me!… Read Full Review

Hairybagpipe's Comment

Written on: 30/06/2010

Sounds very simelar to my experience. 10 of us ordered printed shirts and they successfully delivered 2 of them. Other 8 not yet refunded either.

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★☆☆☆☆

“The fact that I'm reviewing them can be attributed to...”

Written on: 08/06/2010

The fact that I'm reviewing them can be attributed to the horrid customer service I experienced. I read these reviews before I purchased from them and should have listened. I received the wrong size jersey that was shipped halfway across the world. I then asked for a refund that took 2 weeks to get, in which only happened after I threatened to escalate the issue in paypal. Additionally they didn't give me the return shipping money they said they would refund...Horrid business, do not deal… Read Full Review

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★☆☆☆☆

“I have ordered 2 international shirts with...”

Written on: 01/06/2010

I have ordered 2 international shirts with personalised name and number back on 6 March, its now 1 June, almost 3 months still waiting no reply?

First of all they false advertise your products which are not in stock?
Then bill customers before the items are processed, prices for international orders include VAT? and then they cannot guarantee delivery date?

The dispute/emails reply/service is pathetic. I strongly suggest do not purchase from this website!… Read Full Review

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