UK Soccer Shop Reviews - www.uksoccershop.com

★★☆☆☆
2.0 / 5
27.6% of users recommend this
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★☆☆☆☆

“DO NOT USE THIS WEBSITE”

Written on: 12/08/2012

I ordered a south africa football shirt to replace one my son had bought in capetown but which had been damaged so when this shirt arrived in the post I immediately notice the difference in quality. The badges were plastic stuck on instead of being embroidered like the shirt purchased in capetown. I immediately checked the website to see if the photographs showed this discrepancy but no their photos show the badges as embroidered. I returned the shirt which cost £53.74 and paid £6.35 to… Read Full Review

Lindsay17's Comment

Written on: 22/09/2012

Hi could you please give me the returns address. Iv tried numerous times to contract (name removed) through email.but he never answers.strange how quick I got a reply when I was enquiring about sizes.they still sent the wrong size.I signed on as a guest so did not set up an account. Grrr so can't get returns address.do I hv any come back with Pay pal.
Thanks

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★☆☆☆☆

“DO NOT USE - Possible SCAM”

Written on: 30/07/2012

Ordered a football shirt online. The website said it was in stock. They email me a few days later to say 'there has been a mix up in the warehouse, we don't have a size 40, do you want a 38 instead?'. I mentioned that a 38 would be fine. Another day later I get another email saying, 'no 38's we only have a 44. How do you want to proceed?'. I told them to just cancel my order and refund. 2 weeks later, still no refund, despite chasing them up multiple times and being told, 'the order has already… Read Full Review

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★☆☆☆☆

“AVOID THIS PLACE”

Written on: 13/06/2012 by cviz002 (1 review written)

Ordered an Ireland shirt January 2012. In February my package arrived, but the shirt was missing all the logos etc on the front. I contacted uksoccershop and they said that I would have to return it and they would send the correct shirt (as soon as it became availale). Hang on - you don't have the right shirt, so you just send a different one (of lesser quality) and hope I don't notice? I send it back and am promptly advised they have received the shirt. At least their customer service is good… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 25/04/2012

Took 5 weeks for first part of my order to be delivered despite showing "available now" on website. Another few weeks and still waiting on the rest which supposedly is not available yet? They dont know when it will arrive so I have now cancelled. Ordered same item from a competitor and was delivered the next day. The items are still showing as available on the website. Very poor company… Read Full Review

Con_Head's Comment

Written on: 15/05/2012

what is the competitor's name, i wanna check it, i dont like uksoccershop too. but can't find another company

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★★★★★

“Good service to Canada”

Written on: 04/04/2012 by graham_toronto (1 review written)

I am based in Toronto and finding the soccer apparel that I am looking for is not always easy here. I could not find the jersey I was looking for (a Benfica home shirt) in Canada, so went to look online. I found the UK Soccer website and when I went on their page a popup appeared promising delivery to Canada in just 3 days. I placed my order and within a few hours received a tracking number from DHL. I was able to track the order which was delivered as promised. The shirt itself was official… Read Full Review

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★★★★★

“Quick shipping to US”

Written on: 01/03/2012 by mikeyc54 (1 review written)

Finding the soccer jerseys that my son wants here in the US is a difficult task as while the usual suspects can be picked up in the local store, the kits he wants just don't exist. In the past few months he has wanted the jerseys of Palermo, Napoli and Fiorentina as he is a big fan of Serie A. My only choice was to look online and after finding the UK Soccer website I placed an order online. I was a bit confused with sizing and emailed the help team who were very helpful in helping me pick the… Read Full Review

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★★★★★

“Found me official Napoli printing”

Written on: 20/02/2012 by jamiec_nfc (1 review written)

I looked everywhere online trying to find the official Napoli home jersey with gold printing for Edison Cavani. I couldn't find anywhere in the UK who sold the printing and thought I was going to have to order from Italy. I came across the UKSoccer website and saw they had the shirt for sale but not the printing. I emailed them and told me they didn't have it now but if I waited a couple of weeks they would order it for me. Sure enough a few weeks later they got in touch and the shirt was… Read Full Review

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★☆☆☆☆

“I HAVE BEEN ROBBED BY UKSOCCERSHOP.COM ”

Written on: 15/12/2011 by EDPM (1 review written)

I purchased a Fiorentina tracksuit, as they show photo advertised in their website. Well,they sent me a wrong item, wrong style, wrong color; I requested an exchange and sent back the wrong tracksuit. This situation happened in Octuber 2011, it's December 2011 and still did not received exchange,refund or response from their customer service. THEY ARE LIARS, NO PHONE TO CALL,WORST CUSTOMER SERVICE, DO NOT BUY ANYTHING FROM THIS MERCHAND CHANCES ARE THAT YOU WILL GET WRONG PURCHASING AND IF YOU… Read Full Review

Zetar's Response to EDPM's Review

Written on: 13/09/2013

I had the same experience. They are horrible! It’s been over 3 months and I don’t have the items I ordered and they are refusing to give me a refund. STAY AWAY!!!

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★☆☆☆☆

“Advertised discount that never appeared”

Written on: 21/10/2011

I ordered a football shirt for my nephew from this site. It was quite expensive but the website stated that there was a 10% discount on all orders placed before midnight. When I went through checkout I couldn't see the 10% discount applied but time was short so I processed the order and also sent an email to the company saying that the discount wasn't applied. I eventually received a reply stating that the advertised price already included the 10% discount!! I emailed back to say that the… Read Full Review

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★☆☆☆☆

“worst merchant ever encountered”

Written on: 13/10/2011

bought 4 items in early sept, arrived 3 weeks later, one jersey had no sleeve patch... they then took forever to respond to my email inquiring, and gave short, wholly unhelpful responses... they agreed to refund cost of badge and 10% as compensation, but it was all lip-service because to-date, 3 weeks later, no sign of any refund despite repeated chasers... they are either wholly incompetent or flat out trying to fleece consumers... either way, the worst ever merchants i've ever encountered… Read Full Review

Guest's Comment

Written on: 28/10/2011

i totally agree, im still trying to get a refund from 11 months ago as did not recieve my 2 items, they say they have given a refund but ive yet to see it, over $80 worth! im still fighting but its hard living in Australia... but i wont give up. They are wholly incompetent and they are just out to fleece their customers. If any one can help me could you please email me at yvette.rout at bigpond.com thankyou!

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★★★★★

“Barcelona Football Kit”

Written on: 12/10/2011 by scott1979 (1 review written)

I wanted to buy a Barcelona home shirt for my son, but everywhere I looked online was sold out of the size I needed in the shorts. I emailed the uk soccer shop customer service team and asked if they would be able to get them. They told me they would try and order more stock from the brand and the following day I received an email to say they expected delivery in 2-3 days. Sure enough, I received another email to say stock had arrived so I placed my order and received the following… Read Full Review

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★☆☆☆☆

“Received wrong item, no response from UK Soccer Shop, ”

Written on: 19/09/2011 by etih (1 review written)

I ordered a jersey from UK Soccer Shop and received the wrong jersey. Their website says they shipped the right jersey but they did not. No packing slip, no phone number and the company does not respond to the emails I have sent. Right now I am out $170 including return shipping with no jersey. This company has no customer service and even if you are desparate for a shirt that you think they only carry, keep looking and find another company that can actually get you the product and not… Read Full Review

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★★★★★

“International Shirts Printed With Front Number”

Written on: 06/09/2011 by calciodave (1 review written)

I bought a couple of international football shirts from the site a couple of months ago with printing. I was unsure how this would be printed as international shirts have front numbers on them. I was pleasantly surprised to see that this was the case as it makes the shirts look more authentic… Read Full Review

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★☆☆☆☆

“Dishonest, Unethical, Ripoff”

Written on: 30/08/2011

Took the money immediately for the sale of a product they didn't have. Stalled us on the availability of the stock. Lied about sending the product. Completely unethical. Not interested in refunding the money they took from us. We're still waiting for a delivery 60 days later. Always Google search and review the vendor before trusting them and placing an order… Read Full Review

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★☆☆☆☆

“Absolutely terrible rip off merchants”

Written on: 11/08/2011 by kylied_81 (1 review written)

My husband bought 3 items from this seller, they posted it fast, but was not the item shown in the picture on their website, so we returned the item and waited and waited for a refund. Eventually they gave us a refund for 2 items (minus their postage costs)once I said I would make a complaint to Consumer Direct, but they said they never received the pants (they were sent in the same parcel with the jacket and they received the jacket!) so we didn't get a refund from them for that. If you have a… Read Full Review

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★☆☆☆☆

“awful awful service”

Written on: 21/07/2011

been waiting 2 weeks for a shirt, decided to chase it up, apparently my account doesnt exist. have been told my order will be shipped next week but v dissapointed so far and dont really trust them at all, would definately suggest people to steer clear of this website!!!!!!!… Read Full Review

Averyupsetcustomer's Comment

Written on: 09/01/2012

contact South Lanarkshire Council Trading Standard and report this merchant. They have a Home Authority Agreement in place and UK soccer shop because of their location comes under their jurisdiction. If all of us write in, South Lanarkshire Trading Standard will have enough evidence of take effective action again UK Soccer Shop

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★☆☆☆☆

“Worst customer service and delivery in the world... I...”

Written on: 06/05/2011

Worst customer service and delivery in the world... I ordered a couple of football shirts with personalised lettering, and they forgot to send me a number for one of the shirts. When I contacted them, they took forever to reply, were extremely rude and cheeky, and never ended up sending the missing number.

Please save yourself the hassle and find another website. There are plenty of better and friendlier companies out there - ones who actually value their customers… Read Full Review

Guest's Comment

Written on: 28/07/2011

couldnt agree more, i put a review on here along similar lines then got an email from reviewcentre saying that someone at uksoccershop had complained or something and now theyve taken it off!!!!!!!! so i will repost here the important point, dont use this website, cowboys real cowboys

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Zetar's Comment

Written on: 13/09/2013

They are horrible! It’s been over 3 months and I don’t have the items I ordered and they are refusing to give me a refund. STAY AWAY!!!

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Averyupsetcustomer's Comment

Written on: 09/01/2012

contact South Lanarkshire Council Trading Standard and report this merchant. Contact Grant.Baisley@southlanarkshire.gsx.gov.uk
they have a Home Authority Agreement in place and UK soccer shop because of their location comes under their jurisdiction. If all of us write in, South Lanarkshire Trading Standard will have enough evidence of take effective action again UK Soccer Shop

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Zetar's Comment

Written on: 13/09/2013

Thanks....I will email them today!

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Kylied_81's Comment

Written on: 12/08/2011

My husband bought 3 items from this seller, they posted it fast, but was not the item shown in the picture on their website (fake prime mark quality), so we returned the item and waited and waited for a refund. Eventually they gave us a refund for 2 items (minus their postage costs)once I said I would make a complaint to Consumer Direct, but they said they never received the pants (utter lie as they were sent in the same parcel with the jacket and they received the jacket!) so we didn’t get a refund from them for that.
If you have a complaint and they haven’t done the right thing, make it official at
https://ssl.datamotion.com/form.aspx?co=893&frm=complainform&ri=NW&to=advice
If there is enough compaints of them not doing the correct thing, there will be an investigation and hopefully other people won’t suffer like we have!

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★☆☆☆☆

“Placed an order on June 6th 2010 and still haven't...”

Written on: 16/04/2011

Placed an order on June 6th 2010 and still haven't received my order nor money refund as promised. Send them several reminders without any response. I hope I get my money refund as promised by uksoccershop soon!… Read Full Review

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★☆☆☆☆

“I ordered an Atletico polo shirt in black, size large....”

Written on: 05/04/2011

I ordered an Atletico polo shirt in black, size large. A blue medium one turned up. When I emailed UKSoccershop, it turned out that they don't have any poloshirts, nor anything else in that price range. They really need to amend their website as it is very inaccurate… Read Full Review

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★★★★★

“In contrast to the general feedback on this site, I...”

Written on: 27/03/2011

In contrast to the general feedback on this site, I have received many orders from UKSoccershop over the past few years and have never had any of the problems mentioned by other people on here.

I have placed around 10-12 orders during this period and each time I have received the shirts within the timeframe specified and to the highest quality.

I would have no hesitation in recommending them to my friends and indeed I have already done this in the past. As far as I am aware, none of them… Read Full Review

Guest's Comment

Written on: 14/07/2011

this sounds like it was written by uksoccershop!!!!!!!

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Zetar's Comment

Written on: 13/09/2013

i agree...they are trying to save their failing reputation.

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Lsearle15's Comment

Written on: 15/11/2012

My one and only experience was awful. No goods, no communication and when I did hear from them after 4 weeks - constant lies - avoid like the plague

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