Arena Flowers Reviews - www.arenaflowers.com

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“I was deeply dissapointed with the quality of the...”

Written on: 21/08/2009

I was deeply dissapointed with the quality of the arrangement from Arena Flowers. I paid £45 for a 'deluxe' arrangement. The presentation of these flowers was crude to say the least, and I could see nothing in their appearance that would induce anyone to advertise them as 'Gift Wrapped'. The base was tied with a horrible elastic band and a murky, green piece of plastic. The flowers themselves, not only were fewer than I expected but were brown and dead-looking. The card containing my… Read Full Review

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“I ordered what looked like a beautiful set of flowers...”

Written on: 07/08/2009

I ordered what looked like a beautiful set of flowers for my wife on our anniversary. 12 Pink Roses, a box of Prestat chocolates, a bottle of nice wine and a "i love you" balloon. The none of the latter were delivered and the flowers themselves were dry and wilting. Previous experience with Arena was good but these are just bad flowers.

Customer services were at least easy to contact and offered a refund, but thats not exactly the point in their line of business now is it?… Read Full Review

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“Flowers delivered by Arena Flowers were dead! I called...”

Written on: 31/05/2009 by carolinamoon (1 review written)

Flowers delivered by Arena Flowers were dead! I called and after 40 minutes waiting was put through to customer services. Did not offer a refund. Did not offer a replacement… Read Full Review

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“I was very impressed with their service. I placed a...”

Written on: 07/05/2009 by Goran12 (1 review written)

I was very impressed with their service. I placed a order and it was delivered to my wife within a few hours. I am traveling all over the world and am not always home for special occasions. Arena Flowers once again delivered! the text I received after my wife received the flowers was "the best flowers I have ever received". I thought this warrant a review… Read Full Review

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“I ordered some flowers from Arena Flowers to be...”

Written on: 21/04/2009

I ordered some flowers from Arena Flowers to be delivered for a funeral. I spoke to someone over the phone who confirmed that the order had been taken and had been processed, and assured me that my request to have the flowers delivered early in the day for a 1pm service would be met. I ordered the flowers 4 days before the funeral.

I called their customer services department this morning to chase up the receipt for the order, which I had been told would be sent to me via email, and was told… Read Full Review

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Leighlou2's Comment

Written on: 29/04/2009

I found this review helpful because...I had a similar exprience.

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Leighlou2's Comment

Written on: 30/04/2009

'Happyflo' couldn't you think of a less obvious username? You and sillyboi are CLEARLY FROM Arena Flowers. Otherwise why would you care. If all you are going to do is sit and write review replies all day it's going to be a full time job - your service is so shoddy and the flowers are of such a poor quality that there will be many more on here believe me. Also what kind of person are you? really, do you not have a conscience? These flowers were for a funeral!!! You can't tell this girl she's wrong. The truth will out, whether you like it or not.

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Leighlou2's Comment

Written on: 30/04/2009

silliboi, I think you are FROM Arena Flowers! What is it to you if otyher people have had bad experiences? These flowers were for a FUNERAL! Why are you commenting on everyone's page - you are going on all the reviews on here and diasagreeing with them. Arena flowers deliver flowers whoch are dead. Arena Flowers deliver flowers late. Their customer service people have hung up on their customers!!! There are FACTS, so what is that to you unless you are using underhanded tactics? I know you are from the company, so why don't you rather go and sort these problems out rather than putting fake comments on here?

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Happyflo's Comment

Written on: 30/04/2009

I disagree with this review because...<br/><br/>I have used Arena on many occasions. I even set up an account with them. The best florist I have found and the greatest website. I think many companies and people can take note how to do things right!

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Sillyboi's Comment

Written on: 30/04/2009

I disagree with this review because...<br/><br/>I find it really hard to see this. I had some trouble with Arena flowers however their customer service team were extremely helpful. I would continue to use Arena Flowers due to the way they handled my complaints.

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“ DO NOT USE Arena Flowers These guys really are the...”

Written on: 13/04/2009

DO NOT USE Arena Flowers These guys really are the worst out. The flowers I ordered to go to my mum in London were terrible for the money I paid. I phoned to complain a few days later but was today they would not do anything to sort the matter out. I asked for a manager to call me back as no one was available. I waited three days and have been phoning ever since but do not get my call returned. I think this is terrible. We are in a recession do these people not care about their business no me… Read Full Review

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456975_Elpres's Comment

Written on: 29/04/2009

I disagree with this review because...<br/><br/>I have used Arena Flowers on a few occasions, I saw a few arrangements myself and I have to say they were beautiful. The quality of the flowers are far better than local/station florists. You can see they are so fresh, most of the bouquets last at least 5days and every time I get either a phone call or a message saying "thank you, they are the best flowers I have ever received". I WILL RECOMMEND these guys to everyone I know. <br/><br/>I had trouble once where a delviery was made late. I called the customer service and they were outstanding. I can only congratulate Arena Flowers!!!! <br/><br/>Keep up the good work guys!!!

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“This is the first time I bought flowers online, and I...”

Written on: 02/04/2009 by otabari (1 review written)

This is the first time I bought flowers online, and I am very happy that I chose Arena Flowers.
I chose it based on the reviews I found on this site, they were late in the delivery, but they called my girlfriend and apologized for the delay and gave her a nice box of chocolates as a token of their apology.
The flowers looked amazing, and were arranged extremely well… Read Full Review

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Leighlou2's Response to otabari's Review

Written on: 29/04/2009

I disagree with this review because...you were clearly one of the lucky ones - it's a lottery evidently! You can win or lose. Many people lose - see the other reviews.

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“Was very surprised to read any positive feedback on...”

Written on: 25/03/2009 by Lambertus (1 review written)

Was very surprised to read any positive feedback on Arena Flowers. Have used them twice and on both occassions have been EXTREMELY dissapointed. What is the use of a same day delivery if it does not occur on the same day!!

Client service is dismal too, all you get is a very sarcastic person… Read Full Review

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“I'm doing a lot off international business between...”

Written on: 19/02/2009 by paaytani (1 review written)

I'm doing a lot off international business between Benelux and the UK.
I have used Arena in all country's www.arenabloemen.nl and www.arenablumen.de and off course Arenaflowers.com in all off there websites they are able to give the same service and specially they are able to supply the exact product as you see it on the pictures.
With my experience I can say that they are the only company who's able to do that in Europe.
For my kind of business that's very important because I do get a lot of good… Read Full Review

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“I'm not a regular flowers giver but do buy many items...”

Written on: 18/02/2009 by henster (1 review written)

I'm not a regular flowers giver but do buy many items from various sites on the internet. I was very pleasantly surprised with the service from arenaflowers.com. The flowers arrived exactly on time to my girlfriends work address, shortly followed by a text to my mobile telling me they'd been delivered safely. A big win in my book! Apparently the flowers were too… Read Full Review

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“I ordered flowers from Arena Flowers at luhchtime on...”

Written on: 17/02/2009 by wecandobiz (1 review written)

I ordered flowers from Arena Flowers at luhchtime on 13 Feb for a Valentine's Day delivery in Argentina which their website specifically said they were able to make. It is now 17 Feb and there has been no delivery and although they acknowledge my order cannot tell me where the flowers are or even if they will ever be delivered.

I have made two phone calls with no one able to tell me anything other than "we'll look into it" and an e-mail to their Feedback address, Customer Service and their… Read Full Review

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“Was attracted to Arena Flowers by their good and easy...”

Written on: 14/02/2009 by mikebbc39 (1 review written)

Was attracted to Arena Flowers by their good and easy to navigate website and selection of offers and international delivery. my girlfriend is in the philippines and i wanted to send her flowers for valentines day. they offered this service. easy payment transaction. confirmation of order received quickly. the fact they would send an email when delivery was made was a big plus for arena flowers. FAILURE TO DELIVER! Order placed one week in advance. Delivery window of 10 hours - try… Read Full Review

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“Flowers were ordered as a surprise Xmas gift. None...”

Written on: 22/01/2009 by clk (1 review written)

Flowers were ordered as a surprise Xmas gift. None arrived. Arena Flowers said they had and refused a refund. When pressed they said the courier couldn't find the address and had re-routed them back to them and that if the address was confirmed again they would send a fresh arrangement.
The address was confirmed together with precise instructions how to locate the property and a telephone number in case of difficulties. Arena Flowers then said they had initially been supplied with the wrong… Read Full Review

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“I am DISGUSTED at the quality of the bunch of flowers...”

Written on: 31/12/2008

I am DISGUSTED at the quality of the bunch of flowers that was sent by arena. I say 'bunch' as I would not even describe it as a bouquet. They arrived looking NOTHING like the picture shown on website. They appeared to be a last-minute rush job by Arena Flowers using left-over flowers that were half dead or damaged and barely even arranged as per the picture on site.

Additionally there was NO water in the pack either, it had all leaked. I was now left with a bunch of half dead looking… Read Full Review

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“Ordered flowers for my first anniversarym they did not...”

Written on: 16/12/2008 by stenunn (1 review written)

Ordered flowers for my first anniversarym they did not arrive contacted their "customer service line" just got a load of rubbish about trying for two hours to find the address. I demanded my money back which I got, flowers arrived the next day although I gave them no other directions… Read Full Review

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“I ordered flowers and paid extra to have them...”

Written on: 15/12/2008 by T Field (1 review written)

I ordered flowers and paid extra to have them delivered on Saturday when I knew there would be people at home. As an extra precaution I arranged for a neighbour to take them if necessary and if all else failed I agreed that they could leave them outside the front porch. THE FLOWERS WERE NOT DELIVERED AT ALL and when I rang and complained I was told "Oh sorry the courier didn't follow the instructions"
Actually I dont think the courier turned up at all seeing as there was someone… Read Full Review

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“I ordered some flowers from Arena Flowers to be...”

Written on: 06/11/2008 by angryt (3 reviews written)

I ordered some flowers from Arena Flowers to be delivered to south africa on sunday night after being let down by another florist and these were delivered on monday at 4! Now that's fast! Would use them again anytime… Read Full Review

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“I had a problem with the flowers that were delivered...”

Written on: 16/10/2008

I had a problem with the flowers that were delivered for my birthday and after a phone call (and no hesitation or argument from Arena) I had new flowers delivered the next day. Person I spoke to was extremely helpful and apologetic and seemed to care about my problem. I would not hesitate to use them again… Read Full Review

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“Did not deliver flowers ,mixed up address . Not too...”

Written on: 14/10/2008

Did not deliver flowers ,mixed up address . Not too sorry about what happened . Had to demand a letter of apology to be sent to bride I am still to find out if it was sent. I will always remember Arena flowers as the only thing that went wrong at our very special weekend. Ofcourse I will never use the company again… Read Full Review

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“First time I have received flowers from this delivery...”

Written on: 21/06/2008 by Linda R (1 review written)

First time I have received flowers from this delivery agent and I will have no hesitation in using them again when I want to send flowers in the future. Thank you… Read Full Review

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