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Written on: 04/01/2010 by Noahgk (1 review written)
Ordered flowers 21st December for next day delivery. Delivery never took place. Arena did not make any contact with me to tell me or explain why. I had to ring them when I returned from work and was dealt with appallingly by someone with a 'couldn't care less' attitude. On the day the majority of the UK were experiencing bad weather conditions and Arena told me the courier company they use could not make any deliveries. I called the Couriers myself and they were wonderful, very apologetic and… Read Full ReviewVisit arenaflowers.com
Written on: 30/12/2009
Flowers were delivered 5 days late without any explanation.
I didn't even receive an email to say they had been delivered, nobody answered the telephone.
i think the company is a shambles and I will never have anything to do with this it again… Read Full Review
Written on: 29/12/2009 by Sophie B (3 reviews written)
I used Arena for the first time sending flowers to my folks for Christmas Eve. When I saw them on Boxing day... I have to say, I was so impressed.
The flowers were perfect, really fresh and arrived on time. I didn't deal with customer service at all because delivery went perfectly smoothly. I am surprised to see any negative reviews about this company, I thought they were great and would definitely recommend them to friends.
The only thing I didn't really get was the "delux" option, I… Read Full Review
Written on: 29/12/2009
I've used Arena Flowers loads of times, both in the UK and for some European deliveries. The flowers are great quality and really fresh, there are loads of great gifts and the ability to add a photo is cool. Also like the text message that is received when the order is delivered. It's a shame they don't do same day delivery outside London but I can live with that. Surprised at the negative reviews on here as I always find them to be great and very helpful… Read Full ReviewVisit arenaflowers.com
Written on: 25/12/2009
Ordered flowers to be delivered in Germany on 23rd December.
They didn't arrive. I am going to report this company to the trading standards people.
Don't go anywhere near this company. I wish I had read these reviews earlier and I would have stuck with a trusted brand like Interflora!… Read Full Review
Written on: 24/12/2009 by Marc JONET (1 review written)
As far as I am concerned, Arena Flowers is nothing but a scam. I ordered a nice bouquet of flowers and a vase on their web site to be delivered in Belgium where my parents live. I live in Singapore hence on line delivery is a must. I made the order on the 16th Dec for a delivery on the 22nd hence they had plenty of time to be ready but the flowers were never delivered on the 22nd. 2 emails later still no answer. I had to make a phone call from Singapore to UK and someone very defensive told me… Read Full ReviewVisit arenaflowers.com
Written on: 23/12/2009
My brother in Aus. ordered me flowers from Arena Flowers for xmas as iam working over the xmas period. They left me a note in an abscure part of the lobby of my building which i didnt find for 24 hours after they tried to deliver it(by luck i found it). I rang to complain that their follow up of undelivered flowers was non-existent. They had my phone number, but never attempted to check if i got the delivery notice. They then couldnt deliver for another 24 hrs.....also refused to put me on… Read Full ReviewVisit arenaflowers.com
Written on: 16/12/2009
I wanted to surprise a lady who I am extremely interested in with flowers for her birthday. I chose a nice bouquet of tulips and wrote a very thoughtful greeting for her. I placed the order over a week in advance of the scheduled delivery date and I waited for a response... Sadly however, the flowers never arrived!!!!!!!!! Needless to say I was furious, I called them to find out what happened and after holding on the line for what seemed like an eternity I was told the flowers had supposedly… Read Full ReviewVisit arenaflowers.com
Written on: 13/11/2009
I organised a bouquet of flowers for our German friend's birthday through Arena, they were very professional and delivered promptly and efficiently. Their communications with regard to the delivery were second to none, I received a text message and an email advising me of the time of delivery to my friend and the telephone call we received from her on their arrival spoke volumes, she was delighted! l was a bit concerned after reading some of the earlier reviews but I would not hesitate to… Read Full ReviewVisit arenaflowers.com
Written on: 04/10/2009
l received a fantastic "cheer you up" bouquet of flowers from my niece in Switzerland through Arena, they were amazing and delivered promptly, efficiently and professionally. l would not hesitate to recommend this company to all of my friends and family.
pam nevin - kent England… Read Full Review
Written on: 03/10/2009
I m curious, why other people give a bad rank on this website, I think this website are good as a new comer. I already test all the tools in the website and all run well and not slow. For the reader, please dont judge this website by comparing with another website, this website are still new, so as a new comer, please respect for their effort to give the best support to the customer, I have tried several time to open this valuable website, and each time it open, this website are works well and… Read Full ReviewVisit arenaflowers.com
Written on: 21/08/2009
I was deeply dissapointed with the quality of the arrangement from Arena Flowers. I paid £45 for a 'deluxe' arrangement. The presentation of these flowers was crude to say the least, and I could see nothing in their appearance that would induce anyone to advertise them as 'Gift Wrapped'. The base was tied with a horrible elastic band and a murky, green piece of plastic. The flowers themselves, not only were fewer than I expected but were brown and dead-looking. The card containing my… Read Full ReviewVisit arenaflowers.com
Written on: 07/08/2009
I ordered what looked like a beautiful set of flowers for my wife on our anniversary. 12 Pink Roses, a box of Prestat chocolates, a bottle of nice wine and a "i love you" balloon. The none of the latter were delivered and the flowers themselves were dry and wilting. Previous experience with Arena was good but these are just bad flowers.
Customer services were at least easy to contact and offered a refund, but thats not exactly the point in their line of business now is it?… Read Full Review
Written on: 31/05/2009 by carolinamoon (1 review written)
Flowers delivered by Arena Flowers were dead! I called and after 40 minutes waiting was put through to customer services. Did not offer a refund. Did not offer a replacement… Read Full ReviewVisit arenaflowers.com
Written on: 07/05/2009 by Goran12 (1 review written)
I was very impressed with their service. I placed a order and it was delivered to my wife within a few hours. I am traveling all over the world and am not always home for special occasions. Arena Flowers once again delivered! the text I received after my wife received the flowers was "the best flowers I have ever received". I thought this warrant a review… Read Full ReviewVisit arenaflowers.com
Written on: 21/04/2009
I ordered some flowers from Arena Flowers to be delivered for a funeral. I spoke to someone over the phone who confirmed that the order had been taken and had been processed, and assured me that my request to have the flowers delivered early in the day for a 1pm service would be met. I ordered the flowers 4 days before the funeral.
I called their customer services department this morning to chase up the receipt for the order, which I had been told would be sent to me via email, and was told… Read Full Review
Written on: 13/04/2009
DO NOT USE Arena Flowers These guys really are the worst out. The flowers I ordered to go to my mum in London were terrible for the money I paid. I phoned to complain a few days later but was today they would not do anything to sort the matter out. I asked for a manager to call me back as no one was available. I waited three days and have been phoning ever since but do not get my call returned. I think this is terrible. We are in a recession do these people not care about their business no me… Read Full ReviewVisit arenaflowers.com
Written on: 02/04/2009 by otabari (1 review written)
This is the first time I bought flowers online, and I am very happy that I chose Arena Flowers.
I chose it based on the reviews I found on this site, they were late in the delivery, but they called my girlfriend and apologized for the delay and gave her a nice box of chocolates as a token of their apology.
The flowers looked amazing, and were arranged extremely well… Read Full Review
Written on: 25/03/2009 by Lambertus (1 review written)
Was very surprised to read any positive feedback on Arena Flowers. Have used them twice and on both occassions have been EXTREMELY dissapointed. What is the use of a same day delivery if it does not occur on the same day!!
Client service is dismal too, all you get is a very sarcastic person… Read Full Review
Written on: 19/02/2009 by paaytani (1 review written)
I'm doing a lot off international business between Benelux and the UK.
I have used Arena in all country's www.arenabloemen.nl and www.arenablumen.de and off course Arenaflowers.com in all off there websites they are able to give the same service and specially they are able to supply the exact product as you see it on the pictures.
With my experience I can say that they are the only company who's able to do that in Europe.
For my kind of business that's very important because I do get a lot of good… Read Full Review
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