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Written on: 14/04/2010
Terrible service. I ordered one bouquet for my mother on mother's day and they sent a completely different one- which i must add looked like the delivery van picked up from a petrol station- I was so mortified to receive a tiny bouquet when I had ordered something grand! Then upon complaining I've had to wait over a month to get any sort of response, let alone a refund- which I'm still waiting for! Their excuse was that they didn't get my email... I think we've all used that one before! Shan't… Read Full ReviewVisit arenaflowers.com
Written on: 24/03/2010
I ordered a spring bouquet for Mother's day. It was delivered on Friday - as specified. On Tuesday,only 4 days later, my mother had to discard them. I e-mailed arena flowers, but received a very curt reply, saying that no action could be taken, as more than 3 days had elapsed. I feel this is a very short guarantee time for fresh flowers. I shall not be using them again… Read Full ReviewVisit arenaflowers.com
Written on: 23/03/2010 by YvonneT (1 review written)
I can't comment on the quality of the flowers as I never saw them. They should have been delivered to the Funeral Directors on Monday 22nd. They finally arrived at 1.00 pm on 23rd March, 2 hours after my mother's funeral had taken place… Read Full ReviewVisit arenaflowers.com
Written on: 22/03/2010
I ordered in the uk, midnight Wednesday, for Friday delivery to very tiny hamlet in France, without road names or numbers, where my mother was staying. Got there at lunchtime, lovely bouquet, on time for her birthday. She's delighted. Price very reasonable, esp as international. I even amended the address Thursday morning without a problem, - got to speak to a real person on the phone at Arena straightaway. I'd been a bit nervous as I hadn't heard of them before, and in light of some… Read Full ReviewVisit arenaflowers.com
Written on: 13/03/2010
Goods reviews on own fancy website, but terrible service. Flowers for my wife's 50th birthday did not arrive, apparently lost in transit. Apart from standard apology on phone no attempt to remedy problem… Read Full ReviewVisit arenaflowers.com
Written on: 10/03/2010 by benwhately (2 reviews written)
I have used Arena Flowers a few times, and have always found their service to be excellent - they deliver an exceptional product, on time, and at a very competitive price - for the same price at interflora I don't think that you don't get nearly such high quality bouquets as you get from Arena. The website was brilliantly organised and makes it easy to choose exactly the right flowers for the occasion. And the flowers look simply amazing when they arrive - much better presented than other… Read Full ReviewVisit arenaflowers.com
Written on: 06/03/2010
I bought the bouquet 'Bright and Cheery' for my mother-in-law and they were exactly that and cheered her up enormously. I had to change the delivery date and the customer service team couldn't have been more helpful in doing that for me. Easy clear website to use and delivery was free!Would definitley use again!… Read Full ReviewVisit arenaflowers.com
Written on: 03/03/2010
ive been using arena for about a year and sent 4 bouquets, all of which arrived in great condition on the day and really cheered the recipient up. i saw one of the arrangments myself and they were gorgeous which is saying something as they had been delivered a 12 days before.
i will definatly continue using arena, it was simple to place the order and the result was just as promised… Read Full Review
Written on: 03/03/2010
Arena are providing a very good flower delivery service in my opinion. I have used them regularly over the past 12 months - exceeding expectations every time. Their rose bouquets are particularly impressive, my wife always enjoys receiving them as a treat. I have also used Arena to send flowers to my Mother in the south of Spain. Excellent service Arena - keep it up!… Read Full ReviewVisit arenaflowers.com
Written on: 02/03/2010 by madamstan (1 review written)
I have used Arena Flowers a couple of times now to send bouquets to my mother who lives in a very remote part of deepest, darkest east Kent.
On both occasions the service, delivery and flower quality has exceeded all expectations. The most recent bouquet filled THREE VASES and the flowers (roses and amaryllis) lasted for weeks!
Keep up the great work, Arena!… Read Full Review
Written on: 02/03/2010 by moneybags (3 reviews written)
A wide selection of fresh, attractive, high quality flowers available plus free delivery. Immediate SMS confirmation once flowers have been delivered. Easy to use website, offering a range of payment options. I have used Arenaflowers for valentines, mothers day, and occasional use as well as for company events and always been delighted with the service. Highly recommended… Read Full ReviewVisit arenaflowers.com
Written on: 02/03/2010
I have used Arena a few times and always been impressed. The flowers arrived on time and exactly how they were described and most importantly the quality of the flowers far exceeded the "normal standard". The people receiving (mostly my mum and girlfriend (now wife!)) have been really impressed. On one occasion I had a particular request which other flower delivery companies had not been able to comply with, however Arena did so with no fuss and this was much appreciated… Read Full ReviewVisit arenaflowers.com
Written on: 02/03/2010
The staff are very helpful by mail or phone, it was a pleasant experience buying from Arena Flowers… Read Full ReviewVisit arenaflowers.com
Written on: 01/03/2010
Very impressed with Arena Flowers. I have now used them perhaps a dozen times in the last few years, and they have consistently delivered high quality flowers, on time. I've recommended their services to a number of friends as well. They send a little SMS to you to let you know when your flowers have been delivered, which is really useful. Overall, I would highly recommend Arena - far better than any other flower outfit I've tried in the past!… Read Full ReviewVisit arenaflowers.com
Written on: 01/03/2010
What a great service!
I'm no expert on flowers, my wife will be the first to remind me of that. I sent a bouquet of pink roses and some other flowers to my mum in Dorset using Arena Flowers having never sent flowers online. The site was simple (handy for someone like me who has no idea about flowers) and the next day at 10:13 I get a text message saying they have been deivered! Now that is service!
My mum loved te flowers and when I showed her the site she said the flowers were just like the… Read Full Review
Written on: 26/02/2010
i placed an order with arena flowers a week back before the delivery date.
the amount of £60.96 was taken from my bank, and still i recieved no flowers. trying to contact them through email no one would reply as if they werent bothered. i am now trying to phone them and i have been waiting for delivery ever since. i am reporting this company to trading standards.this is making me really annoyed if anones knows what to do please suggest something… Read Full Review
Written on: 22/02/2010 by tiderc (1 review written)
I ordered the flower on Valentine day, and still not arrived. Call them a few times, the answer is they cannot reach my girl friends. I even paid extra delivery cost on Valentine day. Now I gave up. If anyone want to order the flower please make sure that use the one with your friends used them before. The last word they said to me many times is "This is the best we can do" huhhh. Lastly Please pass this on to others. Really don't want anyone to be disappointed like me… Read Full ReviewVisit arenaflowers.com
Written on: 04/01/2010 by Noahgk (1 review written)
Ordered flowers 21st December for next day delivery. Delivery never took place. Arena did not make any contact with me to tell me or explain why. I had to ring them when I returned from work and was dealt with appallingly by someone with a 'couldn't care less' attitude. On the day the majority of the UK were experiencing bad weather conditions and Arena told me the courier company they use could not make any deliveries. I called the Couriers myself and they were wonderful, very apologetic and… Read Full ReviewVisit arenaflowers.com
Written on: 30/12/2009
Flowers were delivered 5 days late without any explanation.
I didn't even receive an email to say they had been delivered, nobody answered the telephone.
i think the company is a shambles and I will never have anything to do with this it again… Read Full Review
Written on: 29/12/2009 by Sophie B (3 reviews written)
I used Arena for the first time sending flowers to my folks for Christmas Eve. When I saw them on Boxing day... I have to say, I was so impressed.
The flowers were perfect, really fresh and arrived on time. I didn't deal with customer service at all because delivery went perfectly smoothly. I am surprised to see any negative reviews about this company, I thought they were great and would definitely recommend them to friends.
The only thing I didn't really get was the "delux" option, I… Read Full Review
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