Arena Flowers Reviews - www.arenaflowers.com

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“Zero tolerance or customer care”

Written on: 23/09/2013 by sarahleecakes (1 review written)

I used Arena for the second time but having discovered the flowers were undelivered called the customer services. I was then told it was my fault for not putting special instructions for a simple straightforward drop-off where the recipient was present and the full address given. There was no apology given just criticism and my increasingly angry tone and no reason for no contact to either parties regarding failed delivery. I was told it was my fault and then told off for becoming angry! As it… Read Full Review

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Arenaflowerscustomerservice's Response to sarahleecakes's Review

Written on: 24/09/2013

Hi,

Thank you for your comments. I would, however, like to point out that my colleague offered to investigate the problem. You would not let him speak, and he therefore could not explain to you what he would have been more than happy to offer as compensation and to try to find a solution for the problem. If a problem with a delivery occurs, we are of course happy to find solutions for the customer. All my colleague did was to point out that no delivery instructions were left which means that it is at the courier's discretion whether to leave the flowers at the address or to return them to the depot. If you had let him continue, he would have explained that in such cases we need to speak to the courier, but since in this case the courier appears to have made an error with the address, we would be happy to offer either an upgraded redelivery or a full refund. Unfortunately a calm communication did not take place, and we therefore made the decision to refund you in full.

Kind regards,
Arena Flowers

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“We've always been happy with the service provided by...”

Written on: 19/09/2013 by capitalasset (1 review written)

We've always been happy with the service provided by Arena Flowers and when there have been any problems, the Customer Service team have resolved the issue satisfactorily… Read Full Review

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“Best service ever!”

Written on: 12/09/2013

Great quality, great service! Fun to work with. I have been a repeat customer for 4 years now! I would recommend them to my friends in a second. Keep up the good work. Thank you!!!!!… Read Full Review

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“Rubbish ”

Written on: 03/09/2013 by Alexjamie20 (1 review written)

I ordered flowers for my daughters 40th party, they never ARRIVED. Got in touch the next day really upset, they where sorry and said they would sent extra special. When they arrived they where like flowers you get from asda, really bad and where ment to be DELUX . Don't buy… Read Full Review

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“Lovely flowers, always big, my favourite flower...”

Written on: 24/08/2013

Lovely flowers, always big, my favourite flower delivery company… Read Full Review

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“Fitting Flowers For Family & Friends”

Written on: 21/08/2013

I have been using Arena flowers since 2009 and it is the only place I buy flowers from, I buy them for anniversaries, birthdays, mother's day, to say thank you, to cheer someone up and even for Christmas. I have no complaints whatsoever, everyone I have sent flowers to have always been totally thrilled with their flowers/gifts (sometimes I add balloons/chocolates/wine to the flowers) I for one will never need to look to a different company ever again.I am always happy to suggest Arena flowers… Read Full Review

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“perfect quality bouquet”

Written on: 12/08/2013 by clairelw (1 review written)

the mix of colours and quality was fantastic… Read Full Review

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“Online ordering for my mum in UK”

Written on: 06/08/2013

Good variety of arrangements at various prices. Free delivery. Has an event reminder option. At the bottom of the page where you enter your payment details, they have a checked box for receiving their promotions. It should be blank for you to opt-in rather than have to opt-out… Read Full Review

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“no card”

Written on: 03/08/2013

Although the flowers were beautiful, the card was missing so my friend had no idea who her flowers were from until she happened to mention to me weeks later about a mystery bunch of flowers … Read Full Review

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“Flowers pictured online not representative of...”

Written on: 31/07/2013

I ordered a bouquet online for my friends birthday.The website was very easy to use for online ordering and options pictured were lovely. My friend received her flowers and sent me a picture. I was horrified to say the least. The arrangement looked like loose flowers bought from a supermarket vendor and nothing like what was pictured. I emailed Arena who were quick to respond " The exact type and amount of flowers are in the bouquet however I agree that it doesn't look quite right, and… Read Full Review

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“Fantastic, reliable service :)”

Written on: 29/07/2013 by Lisaloo (1 review written)

Sent flowers to my mother in law in germany, she was so pleased with them, a beautiful bunch that lasted ages. lots of price variety to suit all budgets. Reliable easy to use service and even some free delivery options, fantastic!… Read Full Review

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“My sister sent me some flowers via arena, I was really...”

Written on: 18/07/2013 by Sianika (10 reviews written)

My sister sent me some flowers via arena, I was really impressed. I have tried about 8-10 online flower companies and had varying problems, of one sort of another. So, based on the flowers I received, I placed my next order with them. I was pleased, no problems, correctly delivered,of appropriate value, fresh and of good quality - unfortunately not the colours I was expecting, and somewhat dissimilar to the image, there were substitutions, hence why a star has been removed. However, on balance… Read Full Review

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“Top notch Florist”

Written on: 18/07/2013 by joeholmes3 (1 review written)

Living in the USA and sending beautiful bouquets of flowers to family in the UK has never been easier. All aspects of the order and delivery are grade "A". Thank You for bringing a smile to my loved ones abroad. Your highly recommended and appreciated… Read Full Review

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“Beautiful flowers”

Written on: 18/07/2013 by CecilyA (1 review written)

The flowers were beautiful and very fresh. My friends said they were very impressed… Read Full Review

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“real intention of Arena”

Written on: 18/07/2013 by sinanmercanoglu (1 review written)

The first time when I met Arena flowers was the time during valentines days. This meeting was actually awful because my orden hadn't been able to send to the receipent and I was really furious. However, I have been informed that they had an unexpected situation and they said they will make it up to me. I wouldn't think that they would be able to make it up to me becuase there couldn't have been any excuse especially for valentines day. At first they apoligsed me with a 50% off. This was… Read Full Review

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“flowers to a friend in their new home”

Written on: 17/07/2013

ordering was easy, a godsend as i don't live in the same country.according to the recipient the flowers were beautiful and the wine most acceptable. the delivery was on time and the courier courteous. what more could you ask. would reccommend to anyone wanting a floral delivrey service… Read Full Review

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“Arena Flowers rock!”

Written on: 15/07/2013

Fantastic service, lovely flowers and one very happy mother. Will be placing more orders in the future!… Read Full Review

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“Very happy”

Written on: 14/07/2013

Could not be easier to order and track the surprise flowers I bought. They were perfect too, thank you… Read Full Review

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“awesome flowers, gifts and service.”

Written on: 12/07/2013

I have used Arena flowers for every occasion and for most of my friends and family. All have commented how fantastic their flowers are. I have recently started using Amazebox too. I like the diversity of gifts available. The free delivery is fantastic for me living in New Zealand, other web sites have costly delivery fees. I have recommended Arena flowers to other expats living here in New Zealand… Read Full Review

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“Awesome ”

Written on: 12/07/2013

It was fast and easy You guys are awesome I never knew it but I'm glad I did good job fantastic… Read Full Review

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