Arena Flowers Reviews - www.arenaflowers.com

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“Absolutely Fresh and Elegant”

Written on: 21/03/2014 by ankitasharma (1 review written)

My father was happy and so my mother and ofcourse me also. It was my third order in 3 months - and all time specially this time It was a lovely arrangement. They have huge variety and time played a very important role in my case. It was delivered as i was requesting them. Moreover delivered with right shape and size. thanks a ton to these lovely people who make me smile always. Thanks Arena Flowers… Read Full Review

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“Not Worth the money your spending”

Written on: 18/03/2014 by Jvinton (1 review written)

I ordered flowers to be delivered to Cyprus at a cost of £58.99 with no delivery charge as stated FREE. This was for a special birthday and spending that amount of money I would get a fare bunch. I was so disappointed on receiving a photo there were around 15 flowers with added greenery to bulk the display up. The response from Arena after my complaint was that they confirm my order had been filled to value and also note that prices for flowers to Cyprus are higher than the UK. I knew I… Read Full Review

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“totally waste of money”

Written on: 28/02/2014

i ordered one bouquet and cake in combo to arena.as they promise for deliver on time but fail. and also they dont train their delivery stafff or correct delivery point even they have full address in their hand .quality of the gift is also poor and not worth as we spent thousands of rupees as compare to open market we can get in half the price. i will not refer to anybody to buy online from arena… Read Full Review

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“Very Gorgeous and Popular Flower Combinations offered”

Written on: 22/02/2014 by Christinajames091 (1 review written)

It is a very gorgeous and popular flower combinations offered by the Arena florist organization. As the name suggests it is a perfect combination of twelve flowers with 2 delicious chocolates. Once I got an invitation from one of my friends on his birthday. But at the same time he also stated that he would not accept any gifts from anyone. Then, I planned to give him something which would not be a gift in that sense, but will be a good way to show love and affection on his birthday. So, I… Read Full Review

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“Tall claims, flashy website...pathetic service and...”

Written on: 22/02/2014 by singhakiran (1 review written)

This guys spoiled by valentine day.....my girlfriend waited entire day for the delivery and later on i called to check on the status, but nobody picked up,....i called at least 20 times(no joking) left sms's but no response...finally it was not delivered on that day....next day they did but not to the address where i wanted....also the stuff how it looks on the website you will be lucky its the same your person will receive as well...there claims of "best overall quality and price" by FA asia… Read Full Review

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“Top Quality Flowers Delivered”

Written on: 21/02/2014 by avinash01 (1 review written)

I bought Heart Desire. It is one of the most popular flower arrangements offered by Arena florists for the whole world. The flower arrangement contains a bunch and a bouquet of yellow and white fresh fragrant roses covered by glossy and transparent cellophane sheets. The flower arrangements contain a large number of these gorgeous scented flowers. The distinctive feature of this arrangement is that the flowers are arranged in the shape of a big heart. Thus, it is an ideal gift for the… Read Full Review

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“No reponse to complaints and multiple emails”

Written on: 19/02/2014 by asefsv (1 review written)

No reponse to complaints and multiple emails Do not use them ever again, No reponse to complaints and multiple emails… Read Full Review

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“Arena Pathetic Service”

Written on: 19/02/2014 by HVyas (1 review written)

I had ordered a bouquet to be delivered in Bangalore. I had subsequently called Arena to check on the delivery and they confirmed that the order will be delivered. I subsequently received a call from an Arena Representative blaming me for pestering them and being aware of their terms and conditions. They also sent me an email saying that I should learn manners and accept my mistake! I would like to point out that I did accept my mistake and asked the Representative that there was an… Read Full Review

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“DO NOT USE THEIR SEVICES......THEY CHEAT”

Written on: 18/02/2014 by Aaliya (1 review written)

Terrible arrangements, horrible service and do not deliver what you paid for. Delivered less flowers in a horrible presentation and not at all in time. They are the same as Arenaflowers.co.in and keep cheating people like this. they neither pay you back nor make up for their bad order. DO NOT BOOK THIS THEM! Besides if you try complaining on phone they will hang up on you!!!!!… Read Full Review

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“Extremely Bad Customer service ”

Written on: 17/02/2014 by Sonam333 (1 review written)

Extremely bad service with no ownership. Don't fall for the Daily delivery timeline cos they say its the preferred time and not actual time of delivery and the customer service is extremely rude and rustic . They talk in hindi and have a very weird slang… Read Full Review

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“Finally found a decent service in india”

Written on: 15/02/2014 by chiragdyadav (1 review written)

I wanted to send some gifts to my Fiancee in India on Valentine's day. Arena flowers doesn't deliver to my fiancee town. I called them and they agreed to arrange a delivery with some extra charges. I was so skeptical but finally it arrived as I expected. I am so happy with their service. It was very professional and satisfactory. Frankly I didn't expect this kind of service in India. thank you so much for making our first valentine day so special and memorable… Read Full Review

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“Poor delivery and bad customer service”

Written on: 15/02/2014 by mrbbb (1 review written)

I ordered Valentine's Day flowers for my girlfriend in Oxford. But Arenaflowers did not deliver on Feb 14. I called the customer service trying to cancel my order but the woman answering the phone was in really bad attitude. I was trying to explain my reason to cancel the order, but she kept saying it was my fault as I tried to change the delivery address on Valentine's Day (my girlfriend has another address which is easier to deliver). I specifically left my girlfriend's phone number for them… Read Full Review

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“Delivery not what was paid for.”

Written on: 12/02/2014

I ordered valentine flowers at Arena, Hawarden on behalf of a soldier serving abroad. Order No.2895112 At the time of the order I paid £4.99 for morning delivery which was 8.00am to 1.00pm However, I then contacted Arena Flowers by email and asked if they could possibly deliver by 12 noon. I was then informed that there was no a.m. delivery on the 14th and they were not entirely sure how I managed to get it. They refunded the £4.99 that I had paid. Had I not asked for a slightly earlier… Read Full Review

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“SUCKS BIG TIME.. NOT RECOMMENDED AT ALL.. ”

Written on: 09/02/2014 by gauravkukreja79 (1 review written)

What you guys have delivered was different from that they have shown in website. The quality sucks and photos on website are fake. HIGHLY DISAPPOINTING. On top of it, your executive Amit have no idea how to talk with customers. He suck big time. It is one of the worst experiences i have in online ordering… Read Full Review

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“I bought expencive flowers, my sister go a cheap bouquet”

Written on: 05/02/2014 by hellefred (1 review written)

From Denmark I wanted to surprice my sister in Birmingham with a nice bouquet. I found one on the website, a bouquet that was lovely and with a very specific list of flowers. I was very upset, whwn my sister flashed the flowers she recieved on Facebook. A cheap bunsh of tulips. No doubt to a much lower value, ans espesially not at oll to my taste! When complaining I got no answer… Read Full Review

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“High quality and reliable”

Written on: 25/01/2014

My girlfriend loves the flowers. She said they look nice. So I'm very happy about it… Read Full Review

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“Flowers Europe wide”

Written on: 14/01/2014

I am based in UK but have friends all over Europe, to whom I like to send flowers from time to time. I have always found it easy to order from ArenaFlowers, delivery is reliable and the recipients always seem to be delighted, so everyone is happy!… Read Full Review

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“Blooming Awful”

Written on: 13/12/2013 by JohnKearon (1 review written)

Tuesday's same day delivery still wasn't delivered by Friday & absolutely no acknowledgement on their part. Totally unacceptable in a flower delivery company because it's not always possible to ask if the flowers have been delivered - so you have to have confidence they have been. The payment for the same day delivery however was taken within an hour! No offer to investigate, explain or to offer compensation for the cost of my same-day delivery that failed to be delivered 3 days later. Avoid… Read Full Review

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Arenaflowerscustomerservice's Response to JohnKearon's Review

Written on: 13/12/2013

Dear Mr Kearon

Thank you for your email and please accept my sincere apologies for any misunderstanding with my colleague who you spoke with this morning. I heard the conversation and I believe she was trying to explain the situation, however sadly there isn't really a definitive answer as to what went wrong. Our system works by customers placing an order online, that order then goes into a process called "Review" while in "Review" alerts may flag up which let us know that the order needs to be checked. If no alerts are raised, and everything is okay with the order, it will go into "Processing" to be put together by the florists. Unfortunately, due to what I can only assume was a system error (computers can go wrong from time to time!) your order did not leave "Review" but no alerts where raised either, therefore here in customer services we were not aware of the order and sadly neither were the florists as it did not enter the "Processing" stage either.

This is not something which happens regularly and I am truly sorry that this happened to your order. Dear Mr Kearon

Thank you for your email and please accept my sincere apologies for any misunderstanding with my colleague who you spoke with this morning. I heard the conversation and I believe she was trying to explain the situation, however sadly there isn't really a definitive answer as to what went wrong. Our system works by customers placing an order online, that order then goes into a process called "Review" while in "Review" alerts may flag up which let us know that the order needs to be checked. If no alerts are raised, and everything is okay with the order, it will go into "Processing" to be put together by the florists. Unfortunately, due to what I can only assume was a system error (computers can go wrong from time to time!) your order did not leave "Review" but no alerts where raised either, therefore here in customer services we were not aware of the order and sadly neither were the florists as it did not enter the "Processing" stage either.

This is not something which happens regularly and I am truly sorry that this happened to your order. I have emailed you in regards to compensation and I hope you will find that a more satisfactory offer from our side, to try and rectify the situation. Once again, I am truly sorry for this incident.

Kind regards


Arena Flowers, Customer Service.

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“My favourite online florist”

Written on: 11/12/2013

I am pleased to write a review on my favourite online florist shop. Every time I use their services, I get exceptional quality of the service and amazing feedback from the people I send flowers to. But what is more important, Arena Flowers give people so much joy, happiness and excitement that these memories stay for so much longer than the beautiful flowers' short life. Thank you, Arena Flowers Team, for the joy you give! Your faithful client… Read Full Review

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“The worst ”

Written on: 27/11/2013

So I've used this site 6 times. First 4 transactions were fine.. The.... Valentines day flowers did not make it till 2 days later. Yes that's right..... Rhe final time was nov 2014. Ordered very expensive express delivery next day. You guessed it flowers did not arrive. Mo phone calls. No explanation. Customer service appalling. They stop work at 5:00 - just can't be bothered I guess. Delivery is up to 6, the. They do t deliver.... AVOID avoid avoid. I was so angry contacted the md -… Read Full Review

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Arenaflowerscustomerservice's Comment

Written on: 02/12/2013

Good morning

Thank you for your review. We are extremely sorry for the problems you have experienced. I am really sorry to hear about the problems with your order in November. Please could you send your order number via email to customer@arenaflowers.com, so that I can look into this further and try to help you.

Kind regards

Arena Flowers Customer Service.

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