Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.3 / 5
61% of users recommend this
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★★★★★

“I needed to add a stop-over to my intererary. i...”

Written on: 08/10/2008

I needed to add a stop-over to my intererary. i followed the directions on their website and called before paying for my reservation. A very helpful lady helped me reserve the stop over and arranged it so i could finalize payment 4 hours later when i got home.

When you make any reservation with any website you need to carefully read everything. This seems to be common sense to me, but a lot of complaints here could have been avoided if the customers actually reading before clicking… Read Full Review

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★★☆☆☆

“The prices are a good tease. However, the times of...”

Written on: 15/03/2008

The prices are a good tease. However, the times of the flights can be challenging. The biggest obstacle is when you want to finalize the purchase of the tickets --- you are locked out again, and again and again. That is my biggest problem with them. Plus the customer service --- LAST TO NONE. Always on hold and lots of disconnected calls, even with a landline. When you finally get a confirmation, they give you an alternative agenda due to flight changes --- go figure. Just be careful… Read Full Review

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★★★★★

“Once you determine specific flights and dates you want...”

Written on: 09/01/2008

Once you determine specific flights and dates you want to fly on, it all boils down to the price. These guys are the cheapest, no exceptions. If you've done your research, there is no point to pay more than necessary to the middle man. All this criticism about "too many layovers" is bunk. Even a casual traveler knows to pay attention to such important details !… Read Full Review

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★★★★★

“No problems at all when we booked with bt-store.com....”

Written on: 27/09/2007 by mdmm (1 review written)

No problems at all when we booked with bt-store.com. We knew we would have connections and layovers when we booked. We had no need for any changes and thus all went as expected at a great price, much less than everyone else. Would highly recommend Best Travel Store and have to everyone I know… Read Full Review

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★★★★★

“Three of us purchased airline tickets from Best Travel...”

Written on: 21/10/2006 by CHerPig (1 review written)

Three of us purchased airline tickets from Best Travel Store during September, 2006. Our 3 flights departed from USA and destinations included Rome, Venice, and Frankfurt, Germany. EACH ticket transaction was completed with NO PROBLEMS. Each ticket price was about 1/2 of the price offered by better known travel websites. We were very, very pleased with bt-store, and we will absolutely purchase from them in the future!

Airline ticket confirmation takes 24 - 48 hours. The Best Travel Store… Read Full Review

Uroscadez's Response to CHerPig's Review

Written on: 01/09/2007

I completely agree with you CHerPig's. I've already traveled with Best Travel Store 5 times (purchased multiple tickets for family members each time) and I must say I was amazed at the low prices they offered in comparison to the so-called "big name" websites. I must have saved over $2000 with the 14 tickets I've purchased with them. I also have absolutely no complaints with the service.

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Twenty3Sky's Response to CHerPig's Review

Written on: 15/10/2008

I am also a bit nervous about the waiting part but I had a similar experience with Vayama and that worked out ok. Let's hope we get to Korea on the cheap!

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Abbyraffles's Response to CHerPig's Review

Written on: 20/02/2008

I found this review helpful because it was very clear. Thanks.

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☆☆☆☆☆

“Best Travel Store booked me on to a flight that had a...”

Written on: 13/06/2006 by chennech (1 review written)

Best Travel Store booked me on to a flight that had a connection in 2 separate airports and they did not notify me about it. When I called to complain and talk to someone about the flight, it was hours before I could get through the machines. When I finally got to speak to a representative they were not friendly, and they wouldn't transfer me to a supervisor. Save yourself the money and nerves and book elsewhere… Read Full Review

Besttravelstore's Response to 246921_chennech's Review

Written on: 01/09/2007

The reviewer, failed to mention that schedule changes are controlled completely by applicable airlines, and that he/she booked the mentioned two-connection flight voluntarily. Best Travel Store has no control over schedule changes, and we work with airlines to provide either a full refund (under some circumstances) or accomodate passengers on the best alternative connections available. Schedule changes are a possibility whenever a flight is booked with any travel agency or airline, and we regret that the customer does not wish to accept this.

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347203_Kameecookie's Response to 246921_chennech's Review

Written on: 23/02/2008

the best travel store agents should apologize for the mixup instead of leaving a negative comment to the reviewer. It is partially the websites fault for not mentioning in the itinerary about the layover in different airports but instead they make an excuse for their actions and blame it as the customer and airlines fault. Seeing the BTS comment makes me even want to book less at their website and even tell my friends and family not to not book there too!

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