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Written on: 03/06/2009
I've always used local travel agents in purchasing airline tickets because I was paranoid that I wouldn't get satisfactory customer service if I went through online travel agents. But I'm happy to say that BT Store put that fear to rest. I used BT Store to purchase airline tickets online for the first time. And I'm here to say that BT Store's customer service is excellent because right away I encountered a problem that was my own fault (we missed the flight!). The customer service rep was most… Read Full Review
Written on: 20/05/2009 by dbenenoch (1 review written)
I have been using Best Travel Store services now for some years. I have found that their customer service is excellent, perhaps second to none, and I commend them for this. They reply emails and provide answers to questions promptly. They are an organization. that engages with their customers. They don't leave you out there to hang out and dry. The second reason I like BT-Travel is that their refund policy for tickets that are discounted and one of the cheapest around is also very great. You… Read Full Review
Written on: 08/05/2009
Unfortunately, I had a horrible experience with BTS. I have purchased an air ticket for myself and my daughter but the agency did not mention I needed to call the airlines first and verify that I will be able to send my daughter as an unaccompanied minor. After I have purchased the ticket and contacted the airlines I was told that the airline will not provide this service because the agency purchased the air ticket for a bulk price and there was nothing about it they could do. As a result, I… Read Full Review
Written on: 19/03/2009 by drabin (1 review written)
I experienced personalized well defined and explained customer service from Best Travel Store. Makes the pain of losing the value of tickets bearable. Makes reservations easy and delivers on price. Great Service! I do feel the cost of ticket exchange is too high. As the best site on the web for deals they should leverage clicks into better deals with the airlines… Read Full Review
Written on: 18/03/2009
From Best Travel Store I was able to get a fantastic price to Europe! Great Price and easy to Navigate sight and buy tickets… Read Full Review
Written on: 18/03/2009 by daanas (1 review written)
Making a booking on the Best Travel Store website was a breeze. I usually purchase tickets to the Philippines from a travel consolidator and the prices I found on BTS were even more reasonable. I shopped around and truly, the prices on BTS were the lowest available, with easy flight itineraries to boot. Once I received a confirmation and an e-ticket via e-mail, I wrote back thanking them for it and commenting that I was impressed with their travel sales operations and immediately received a… Read Full Review
Written on: 18/01/2009
When demonstrators closed the airport in Bangkok, Thailand recently, my travel plans were canceled. It was a mad scramble to make new arrangements to get myself to Thailand in a timely manner. B-T showed great concern and worked with me to get me there. I am very grateful for their efforts.
I have used B-T many times in the past and highly recommend them.
… Read Full Review
Written on: 23/12/2008 by stanK (1 review written)
The best prices and customer service you can find! I bought the tickets to Europe at bt-store and then had to cancel them due to medical reason. Bt-store customer support waived any fees and done their best working with airline to fully refund us. Will not hesitate to buy tickets from this site again. Try them. You will not be disappointed… Read Full Review
Written on: 23/12/2008
I recently had to cancel a flight due to personal reasons. I have had bad experience with canceling flights with Expedia before, so I was a bit skeptic about this this time around. To my greatest satisfaction and pleasant surprise, Best Travel Store handled the matter in an extremely efficient and professional way. In less than 1 month I had the refund amount credited to my credit card. It was very easy and hassle-free. Thank you… Read Full Review
Written on: 09/12/2008 by robertoBag (1 review written)
I am honored to speak about the folks at www.bt-store.com. This is my first review of anything or anybody. I am writing because I feel the duty to do the right thing.
I have been buying my airplane tickets from www.bt-store.com for the last THREE years because www.bt-store.com always beats everybody's prices.
We were supposed to travel to Nigeria on Dec 7, 2008 but chose to wait a few days till things got safer.
www.bt-store.com went to bat for us. They were able to get us new tickets through… Read Full Review
Written on: 29/11/2008 by asonct27 (1 review written)
BTS is a very good website to use. Their expertise in arranging inexpensive and budget minded travel is unsurpassed. I would recommend them to a relative or to a complete stranger for ease of use, customer support and value. Thank you!… Read Full Review
Written on: 27/11/2008
I misreserved the flight and I missed it. However, these guyz worked it out so that I wouldn't lose any value of the ticket. They are devoting, and kind. Thank you so much!!… Read Full Review
Written on: 31/10/2008 by Marcelle (1 review written)
I canceled my ticket to Thailand after my girlfriend broke up with me. I professed the cancellation on time and repeatedly called their customer support service. Over the next 2 months, they did everything to avoid refunding me, they said they never received the confirmation, they contradicted their stories, they sent me wrong FEDEX tracking numbers for my refund. ETC ETC ETC… Read Full Review
Written on: 21/10/2008
I have nothing but positive things to say about this company Best Travel Store, customer service is first rate and the prices are the best online, I recommend them to everyone, they respond quickly and I have had no problems with my ticket, travel arrangements and they have everything that you need to make your trip easy… Read Full Review
Written on: 08/10/2008
I needed to add a stop-over to my intererary. i followed the directions on their website and called before paying for my reservation. A very helpful lady helped me reserve the stop over and arranged it so i could finalize payment 4 hours later when i got home.
When you make any reservation with any website you need to carefully read everything. This seems to be common sense to me, but a lot of complaints here could have been avoided if the customers actually reading before clicking… Read Full Review
Written on: 15/03/2008
The prices are a good tease. However, the times of the flights can be challenging. The biggest obstacle is when you want to finalize the purchase of the tickets --- you are locked out again, and again and again. That is my biggest problem with them. Plus the customer service --- LAST TO NONE. Always on hold and lots of disconnected calls, even with a landline. When you finally get a confirmation, they give you an alternative agenda due to flight changes --- go figure. Just be careful… Read Full Review
Written on: 09/01/2008
Once you determine specific flights and dates you want to fly on, it all boils down to the price. These guys are the cheapest, no exceptions. If you've done your research, there is no point to pay more than necessary to the middle man. All this criticism about "too many layovers" is bunk. Even a casual traveler knows to pay attention to such important details !… Read Full Review
Written on: 27/09/2007 by mdmm (1 review written)
No problems at all when we booked with bt-store.com. We knew we would have connections and layovers when we booked. We had no need for any changes and thus all went as expected at a great price, much less than everyone else. Would highly recommend Best Travel Store and have to everyone I know… Read Full Review
Written on: 21/10/2006 by CHerPig (1 review written)
Three of us purchased airline tickets from Best Travel Store during September, 2006. Our 3 flights departed from USA and destinations included Rome, Venice, and Frankfurt, Germany. EACH ticket transaction was completed with NO PROBLEMS. Each ticket price was about 1/2 of the price offered by better known travel websites. We were very, very pleased with bt-store, and we will absolutely purchase from them in the future!
Airline ticket confirmation takes 24 - 48 hours. The Best Travel Store… Read Full Review
Written on: 13/06/2006 by chennech (1 review written)
Best Travel Store booked me on to a flight that had a connection in 2 separate airports and they did not notify me about it. When I called to complain and talk to someone about the flight, it was hours before I could get through the machines. When I finally got to speak to a representative they were not friendly, and they wouldn't transfer me to a supervisor. Save yourself the money and nerves and book elsewhere… Read Full Review
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