Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.3 / 5
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★★★★★

“best travel store site allowed my family of 5 to...”

Written on: 03/08/2009

best travel store site allowed my family of 5 to purchase reasonably priced tickets to Japan for vacation. All the other sites I looked on were double or triple the price. customer support was very nice and helpful when I called to ask questions before booking. I booked during business hours to avoid a long wait and received confirmation within hours. Flights went smoothly and we had a wonderful time. Thank you and I will be using you again… Read Full Review

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★★★★★

“I fly overseas frequently and I've never found a...”

Written on: 30/07/2009

I fly overseas frequently and I've never found a cheaper price anywhere for flights to Europe or Africa. The prices of flights are going up but Best Travel Store does and incredible job at keeping the prices down and giving lots of options… Read Full Review

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★☆☆☆☆

“Be very careful. They take all the information,...”

Written on: 25/07/2009

Be very careful. They take all the information, confirm the booking and then a few hours later claims that they are unable to issue the tickets because of incorrectly advertised fare.
Best Travel Store deserves zero star… Read Full Review

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★★★★★

“Been using Best Travel Store website to buy flight...”

Written on: 12/06/2009 by johnfromla (1 review written)

Been using Best Travel Store website to buy flight tickets for a couple of years now.
I bought around 20 tickets from them , since the prices were always very competitive. Especially on the long flights. Also , they recently introduced a feature called Super Seat Maps which lets you choose your preferred seat from a very descriptive/advanced layout of the plane you'll be flying. A few times that I had to contact them personally they were very helpful, even had a sense of humor. They don't seem… Read Full Review

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★★★★☆

“The Best Travel Store site is easy to navigate and...”

Written on: 12/06/2009

The Best Travel Store site is easy to navigate and purchase was easy. The price was the best I could find. The customer service lady was polite and lovely. I would recommend this sight for travellers!
Good luck and keep up! … Read Full Review

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☆☆☆☆☆

“Best Travel Store - Most likely a SCAM! Please be very...”

Written on: 08/06/2009 by ak2606 (1 review written)

Best Travel Store - Most likely a SCAM! Please be very careful! They are attracting with low prices and when you place an order, will ask for additional information, such as fax a copy of your drivers 'license and/or credit card due to problems with the payment going thru. If you will be stupid enough to provide this personal information, like I was, they will still tell you that they are unable to process the payment and issue the ticket. Lost time and who knows what else in the future '… Read Full Review

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★★★★★

“I've always used local travel agents in purchasing...”

Written on: 03/06/2009

I've always used local travel agents in purchasing airline tickets because I was paranoid that I wouldn't get satisfactory customer service if I went through online travel agents. But I'm happy to say that BT Store put that fear to rest. I used BT Store to purchase airline tickets online for the first time. And I'm here to say that BT Store's customer service is excellent because right away I encountered a problem that was my own fault (we missed the flight!). The customer service rep was most… Read Full Review

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★★★★★

“I have been using Best Travel Store services now for...”

Written on: 20/05/2009 by dbenenoch (1 review written)

I have been using Best Travel Store services now for some years. I have found that their customer service is excellent, perhaps second to none, and I commend them for this. They reply emails and provide answers to questions promptly. They are an organization. that engages with their customers. They don't leave you out there to hang out and dry. The second reason I like BT-Travel is that their refund policy for tickets that are discounted and one of the cheapest around is also very great. You… Read Full Review

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☆☆☆☆☆

“Unfortunately, I had a horrible experience with BTS. I...”

Written on: 08/05/2009

Unfortunately, I had a horrible experience with BTS. I have purchased an air ticket for myself and my daughter but the agency did not mention I needed to call the airlines first and verify that I will be able to send my daughter as an unaccompanied minor. After I have purchased the ticket and contacted the airlines I was told that the airline will not provide this service because the agency purchased the air ticket for a bulk price and there was nothing about it they could do. As a result, I… Read Full Review

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★★★★★

“I experienced personalized well defined and explained...”

Written on: 19/03/2009 by drabin (1 review written)

I experienced personalized well defined and explained customer service from Best Travel Store. Makes the pain of losing the value of tickets bearable. Makes reservations easy and delivers on price. Great Service! I do feel the cost of ticket exchange is too high. As the best site on the web for deals they should leverage clicks into better deals with the airlines… Read Full Review

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★★★★★

“From Best Travel Store I was able to get a fantastic...”

Written on: 18/03/2009

From Best Travel Store I was able to get a fantastic price to Europe! Great Price and easy to Navigate sight and buy tickets… Read Full Review

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★★★★★

“Making a booking on the Best Travel Store website was...”

Written on: 18/03/2009 by daanas (1 review written)

Making a booking on the Best Travel Store website was a breeze. I usually purchase tickets to the Philippines from a travel consolidator and the prices I found on BTS were even more reasonable. I shopped around and truly, the prices on BTS were the lowest available, with easy flight itineraries to boot. Once I received a confirmation and an e-ticket via e-mail, I wrote back thanking them for it and commenting that I was impressed with their travel sales operations and immediately received a… Read Full Review

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★★★★☆

“When demonstrators closed the airport in Bangkok,...”

Written on: 18/01/2009

When demonstrators closed the airport in Bangkok, Thailand recently, my travel plans were canceled. It was a mad scramble to make new arrangements to get myself to Thailand in a timely manner. B-T showed great concern and worked with me to get me there. I am very grateful for their efforts.

I have used B-T many times in the past and highly recommend them.
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★★★★★

“The best prices and customer service you can find! I...”

Written on: 23/12/2008 by stanK (1 review written)

The best prices and customer service you can find! I bought the tickets to Europe at bt-store and then had to cancel them due to medical reason. Bt-store customer support waived any fees and done their best working with airline to fully refund us. Will not hesitate to buy tickets from this site again. Try them. You will not be disappointed… Read Full Review

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★★★★★

“I recently had to cancel a flight due to personal...”

Written on: 23/12/2008

I recently had to cancel a flight due to personal reasons. I have had bad experience with canceling flights with Expedia before, so I was a bit skeptic about this this time around. To my greatest satisfaction and pleasant surprise, Best Travel Store handled the matter in an extremely efficient and professional way. In less than 1 month I had the refund amount credited to my credit card. It was very easy and hassle-free. Thank you… Read Full Review

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★★★★★

“I am honored to speak about the folks at...”

Written on: 09/12/2008 by robertoBag (1 review written)

I am honored to speak about the folks at www.bt-store.com. This is my first review of anything or anybody. I am writing because I feel the duty to do the right thing.
I have been buying my airplane tickets from www.bt-store.com for the last THREE years because www.bt-store.com always beats everybody's prices.
We were supposed to travel to Nigeria on Dec 7, 2008 but chose to wait a few days till things got safer.
www.bt-store.com went to bat for us. They were able to get us new tickets through… Read Full Review

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★★★★★

“BTS is a very good website to use. Their expertise in...”

Written on: 29/11/2008 by asonct27 (1 review written)

BTS is a very good website to use. Their expertise in arranging inexpensive and budget minded travel is unsurpassed. I would recommend them to a relative or to a complete stranger for ease of use, customer support and value. Thank you!… Read Full Review

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★★★★★

“I misreserved the flight and I missed it. However,...”

Written on: 27/11/2008

I misreserved the flight and I missed it. However, these guyz worked it out so that I wouldn't lose any value of the ticket. They are devoting, and kind. Thank you so much!!… Read Full Review

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☆☆☆☆☆

“I canceled my ticket to Thailand after my girlfriend...”

Written on: 31/10/2008 by Marcelle (1 review written)

I canceled my ticket to Thailand after my girlfriend broke up with me. I professed the cancellation on time and repeatedly called their customer support service. Over the next 2 months, they did everything to avoid refunding me, they said they never received the confirmation, they contradicted their stories, they sent me wrong FEDEX tracking numbers for my refund. ETC ETC ETC… Read Full Review

469532_Btcheats's Response to Marcelle's Review

Written on: 26/06/2009

i had a similar experience. for those who will happen to read bt-store reviews on this site. notice that all those who said something "great" about this company had a 10 rating for their comments.
<br/>
<br/>i had no problem buying the ticket. it was when i needed to come contact their customer service that's when i really what a mistake i had made by buying from them.
<br/>
<br/>their website said (at the time, maybe it still does) they allow one free layover in london without any changes. which means, you can decide make a change to you flight to allow you a night or couple of nights stay in london (if your flight goes thru london) without incuring any changes. guess what?
<br/>
<br/>few days after purchasing the ticket, i called them up and said, hey would like to spend a few days in london so let's change from london departure date ... they were like no nop.
<br/>
<br/>they told me they could have done that if i had called them prior to entering my credit card info on their website. they kept giving me a run around everyday. when you first call, their only one guy that picks up the phone.
<br/>
<br/>he's very reluctant in letting you talk to anybody else besides him and it's very frustrating when you have over $1500 at stake and a very impacting travel ahead.
<br/>
<br/>when i finally got to talk to someone else, they swore that they've entered some info in their system when when i get to chicago i should ask the british airways counter and they will change me iternary to allow me the couple of days stay in london. i called a few other times to make sure that such "notes" have been entered in their system. they started getting upset with me because they felt like i wasn't listening to them.
<br/>
<br/>guess what readers? when i got to austin airport, they said, such change will never happen, not in austin, and certainly not in chicago and no such "notice" exist in the system. so my bags were checked straight to my destination. imagine arriving at your destination 4 days earlier than your family was expecting you. yep, no one to meet you, pick you up etc because you weren't suppose to be arriving.
<br/>
<br/>they're a good site as long as you don't even up with any issues with your travels/ticket. otherwise, you're screwed. period.

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★★★★★

“I have nothing but positive things to say about this...”

Written on: 21/10/2008

I have nothing but positive things to say about this company Best Travel Store, customer service is first rate and the prices are the best online, I recommend them to everyone, they respond quickly and I have had no problems with my ticket, travel arrangements and they have everything that you need to make your trip easy… Read Full Review

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