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Written on: 24/02/2010
This company is the worst travel agency I have ever worked with. I bought a ticket with them and paid for it. Within 24 hours they contacted me and told me that I could not get the ticket for the original fare. The new price was $200 more than the price of the original ticket. They then charged my credit card WITHOUT my consent for the new fare price. Unbelievable!… Read Full Review
Written on: 22/01/2010 by dbouras (1 review written)
I, too, would urge all of you to stay away from BT Store. The prices they have are actually really good deals - as other posts point out- but if a problem comes up with your ticket/reservation they say they cannot do ANYTHING to help you and you, as a consumer, are left in a very difficult situation, especially if you don't have the extra cash to re-book a ticket. I have booked through them many times before without a problem, but this last time when a minor issue came up I became very… Read Full Review
Written on: 22/01/2010
I canceled a one way flight from India to New York. They've made it nearly impossible to get a refund. Apparently you need to send them a fax with your credit card information so they can charge an additional $100 for a cancelation fee, additional to the airlines cancellation fee. It would make life so much easier if they could just automatically deduct whatever from the amount they already charged on my card but now I have to pay 1oo just to get my money back. Makes no sense. Customer service… Read Full Review
Written on: 09/01/2010
I had to buy one-way tickets for an international move from Argentina to the US. This was the ONLY place that had reasonable one-way fares, directly with the airlines was just ridiculous. Everything was completed online, and I received the confirmation code in about two hours. Then I went to the airline webpage, punched in the code and double-checked that they had it in their system. Day of the flight check-in couldn't have gone smoother, so everything went just perfectly. Would highly… Read Full Review
Written on: 04/01/2010
This is the worse service ever!!! Do NOT use this ticket agency. BTW This is not a travel agency; they only issue the tickets with not liability on their part. But they do not mention that until you have a problem
You are better off buying the ticket directly from the airline.
They do NOT have customer service at all. And, they will refer you eventually to the airline if ANY issues arise.
The airlines do NOT take their tickets, especially the paper tickets issued by them. I do not know if… Read Full Review
Written on: 19/11/2009
Booked a one way ticket from Nairobi to Chicago, was the cheapest by more than $400, they send me my e ticket and had no problems with the ticket. I checked on Virgin atlantic website and my reservation was available too. They are genuine and would use them again.No customer service interaction was present because they send the confirmation online, but value of money has to be a 5 star… Read Full Review
Written on: 03/11/2009 by worthv (1 review written)
I have used BT-Store twice for purchase of international airline tickets. Their price is the best I could find and I never had any problems with the tickets or the reservations. The last time there was a problem with my credit card information. I did not understand why they were not accepting the card. After three or four emails and one phone call, the problem was resolved. The error was mine. The email responses were immediate, thoughtful, thorough and accurate. The phone call that was… Read Full Review
Written on: 12/10/2009
Stay away from the Best Travel Store. U book your flight, ready to purchase and ... surprise, they changed your dates and the price and the airlines. What a waste of time for me. I could have $100 less expensive ticket, but wasted too much time and did not get it anyway. Booked through Expedia, you know what you get… Read Full Review
Written on: 29/09/2009
After 7 days of nonstop searching I found the lowest fare on bt-store.com. I had couple of questions regarding fare restrictions and decided to call. The wait time was almost 10 minutes. When I got an an agent on the phone, she answered all the questions and was quite knowledgeable. I purchased the ticket, got eticket and seats assigned. Everything worked fine. I also called the airline and verified the reservation… Read Full Review
Written on: 17/09/2009
This website "Best-Travel Store" offers unavailable flights to entice customers, but watch out when you select fixed dates for search. The results will still show unmatched dates. That's how we booked our trip - with the wrong date.
When I called the customer service and pointed out that design flaw, she was very rude and said you could run into the same situation with any other websites. That's not true, for we have booked dozens of trips from a bunch of different websites but never had such… Read Full Review
Written on: 04/09/2009
STAY AWAY from Best Tarvel Store. The advertise fares that are lower than anyone else, let u book it and than contacting u back with the BS that the airline cannot honor this rate. I assume they are using it as a tactic to keep u there even after in order to purchase the correct fare. What a waste of time. My own experience - after hours researching the web, i have booked a glight on Virgin for $3209 (3 tickets to Israel). BTS confirmed seats and even gave (after i requested) a false… Read Full Review
Written on: 31/08/2009 by benjaminButton (1 review written)
I already purchased several tickets with best travel store. Had no problems with changing reservations and had very good experience with their customer service when Lufthansa changed my flight schedule right before departure. Ben… Read Full Review
Written on: 19/08/2009
If you want stress free travel, stay away from Best Travel Store pleeease! My husband used them and had the worst experience ever. He was taken off a flight in Africa and spent a night at the airport before I could arrange to get him out of there. They said he needed a transit visa which BTS nor the airline had told us about. When I called BTS the employee who answered was very rude and offered no help. She refused to let me speak to the manager or supervisor. Worst experience ever!… Read Full Review
Written on: 14/08/2009
Dealing with this company cost me a lot of stress and money. I booked an overseas flight through BTS 2 months ahead of time, since they gave me the best price ($6700 for 4 tickets to europe), got a confirmation. But when showed up at the airport, I discovered that the tickets have been booked, and then canceled. That's it. No notice, nothing. I had to pay $9000 for the tickets I could have gotten for $7000 from Expedia. Customer support was agressive and unhelpful, their point was: you had to… Read Full Review
Written on: 04/08/2009
Best Travel Store has found ways to keep travel costs down for its customers, especially for Africa and Asia destinations. Excellent website experience, and most importantly, an efficient customer service that knows the value of time. I am telling friends and family.
Dr. Chris E… Read Full Review
Written on: 03/08/2009
best travel store site allowed my family of 5 to purchase reasonably priced tickets to Japan for vacation. All the other sites I looked on were double or triple the price. customer support was very nice and helpful when I called to ask questions before booking. I booked during business hours to avoid a long wait and received confirmation within hours. Flights went smoothly and we had a wonderful time. Thank you and I will be using you again… Read Full Review
Written on: 30/07/2009
I fly overseas frequently and I've never found a cheaper price anywhere for flights to Europe or Africa. The prices of flights are going up but Best Travel Store does and incredible job at keeping the prices down and giving lots of options… Read Full Review
Written on: 25/07/2009
Be very careful. They take all the information, confirm the booking and then a few hours later claims that they are unable to issue the tickets because of incorrectly advertised fare.
Best Travel Store deserves zero star… Read Full Review
Written on: 12/06/2009 by johnfromla (1 review written)
Been using Best Travel Store website to buy flight tickets for a couple of years now.
I bought around 20 tickets from them , since the prices were always very competitive. Especially on the long flights. Also , they recently introduced a feature called Super Seat Maps which lets you choose your preferred seat from a very descriptive/advanced layout of the plane you'll be flying. A few times that I had to contact them personally they were very helpful, even had a sense of humor. They don't seem… Read Full Review
Written on: 12/06/2009
The Best Travel Store site is easy to navigate and purchase was easy. The price was the best I could find. The customer service lady was polite and lovely. I would recommend this sight for travellers!
Good luck and keep up! … Read Full Review
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