Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.4 / 5
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★☆☆☆☆

“Stay away from the Best Travel Store. U book your...”

Written on: 12/10/2009

Stay away from the Best Travel Store. U book your flight, ready to purchase and ... surprise, they changed your dates and the price and the airlines. What a waste of time for me. I could have $100 less expensive ticket, but wasted too much time and did not get it anyway. Booked through Expedia, you know what you get… Read Full Review

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★★★★☆

“After 7 days of nonstop searching I found the lowest...”

Written on: 29/09/2009

After 7 days of nonstop searching I found the lowest fare on bt-store.com. I had couple of questions regarding fare restrictions and decided to call. The wait time was almost 10 minutes. When I got an an agent on the phone, she answered all the questions and was quite knowledgeable. I purchased the ticket, got eticket and seats assigned. Everything worked fine. I also called the airline and verified the reservation… Read Full Review

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★☆☆☆☆

“This website "Best-Travel Store" offers unavailable...”

Written on: 17/09/2009

This website "Best-Travel Store" offers unavailable flights to entice customers, but watch out when you select fixed dates for search. The results will still show unmatched dates. That's how we booked our trip - with the wrong date.

When I called the customer service and pointed out that design flaw, she was very rude and said you could run into the same situation with any other websites. That's not true, for we have booked dozens of trips from a bunch of different websites but never had such… Read Full Review

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★☆☆☆☆

“STAY AWAY from Best Tarvel Store. The advertise fares...”

Written on: 04/09/2009

STAY AWAY from Best Tarvel Store. The advertise fares that are lower than anyone else, let u book it and than contacting u back with the BS that the airline cannot honor this rate. I assume they are using it as a tactic to keep u there even after in order to purchase the correct fare. What a waste of time. My own experience - after hours researching the web, i have booked a glight on Virgin for $3209 (3 tickets to Israel). BTS confirmed seats and even gave (after i requested) a false… Read Full Review

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★★★★★

“I already purchased several tickets with best travel...”

Written on: 31/08/2009 by benjaminButton (1 review written)

I already purchased several tickets with best travel store. Had no problems with changing reservations and had very good experience with their customer service when Lufthansa changed my flight schedule right before departure. Ben… Read Full Review

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★☆☆☆☆

“If you want stress free travel, stay away from Best...”

Written on: 19/08/2009

If you want stress free travel, stay away from Best Travel Store pleeease! My husband used them and had the worst experience ever. He was taken off a flight in Africa and spent a night at the airport before I could arrange to get him out of there. They said he needed a transit visa which BTS nor the airline had told us about. When I called BTS the employee who answered was very rude and offered no help. She refused to let me speak to the manager or supervisor. Worst experience ever!… Read Full Review

Markosokol's Comment

Written on: 26/08/2009

Best Travel Store regrets that the poster chose to ignore our conspicuously placed TRAVEL VISA WARNING that requires online customers to verify whether a (transit) visa is required for travel to their final destination. We provide a hyperlink to a specialized visas webpage where up-to-date information is available. Unfortunately, traveling without a visa is similar to leaving the passport at home. It is an airline's responsibility to verify at check-in for international flights that a passenger has valid travel documents, including all required visas. The passenger should have been denied boarding within the US in this case. Best Travel Store cannot take responsibility for travelers' failure to obtain valid travel documents and we provide clearly posted warnings about all such issues during the online booking process.

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★☆☆☆☆

“Dealing with this company cost me a lot of stress and...”

Written on: 14/08/2009

Dealing with this company cost me a lot of stress and money. I booked an overseas flight through BTS 2 months ahead of time, since they gave me the best price ($6700 for 4 tickets to europe), got a confirmation. But when showed up at the airport, I discovered that the tickets have been booked, and then canceled. That's it. No notice, nothing. I had to pay $9000 for the tickets I could have gotten for $7000 from Expedia. Customer support was agressive and unhelpful, their point was: you had to… Read Full Review

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★★★★★

“Best Travel Store has found ways to keep travel costs...”

Written on: 04/08/2009

Best Travel Store has found ways to keep travel costs down for its customers, especially for Africa and Asia destinations. Excellent website experience, and most importantly, an efficient customer service that knows the value of time. I am telling friends and family.
Dr. Chris E… Read Full Review

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★★★★★

“best travel store site allowed my family of 5 to...”

Written on: 03/08/2009

best travel store site allowed my family of 5 to purchase reasonably priced tickets to Japan for vacation. All the other sites I looked on were double or triple the price. customer support was very nice and helpful when I called to ask questions before booking. I booked during business hours to avoid a long wait and received confirmation within hours. Flights went smoothly and we had a wonderful time. Thank you and I will be using you again… Read Full Review

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★★★★★

“I fly overseas frequently and I've never found a...”

Written on: 30/07/2009

I fly overseas frequently and I've never found a cheaper price anywhere for flights to Europe or Africa. The prices of flights are going up but Best Travel Store does and incredible job at keeping the prices down and giving lots of options… Read Full Review

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★☆☆☆☆

“Be very careful. They take all the information,...”

Written on: 25/07/2009

Be very careful. They take all the information, confirm the booking and then a few hours later claims that they are unable to issue the tickets because of incorrectly advertised fare.
Best Travel Store deserves zero star… Read Full Review

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★★★★★

“Been using Best Travel Store website to buy flight...”

Written on: 12/06/2009 by johnfromla (1 review written)

Been using Best Travel Store website to buy flight tickets for a couple of years now.
I bought around 20 tickets from them , since the prices were always very competitive. Especially on the long flights. Also , they recently introduced a feature called Super Seat Maps which lets you choose your preferred seat from a very descriptive/advanced layout of the plane you'll be flying. A few times that I had to contact them personally they were very helpful, even had a sense of humor. They don't seem… Read Full Review

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★★★★☆

“The Best Travel Store site is easy to navigate and...”

Written on: 12/06/2009

The Best Travel Store site is easy to navigate and purchase was easy. The price was the best I could find. The customer service lady was polite and lovely. I would recommend this sight for travellers!
Good luck and keep up! … Read Full Review

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☆☆☆☆☆

“Best Travel Store - Most likely a SCAM! Please be very...”

Written on: 08/06/2009 by ak2606 (1 review written)

Best Travel Store - Most likely a SCAM! Please be very careful! They are attracting with low prices and when you place an order, will ask for additional information, such as fax a copy of your drivers 'license and/or credit card due to problems with the payment going thru. If you will be stupid enough to provide this personal information, like I was, they will still tell you that they are unable to process the payment and issue the ticket. Lost time and who knows what else in the future '… Read Full Review

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★★★★★

“I've always used local travel agents in purchasing...”

Written on: 03/06/2009

I've always used local travel agents in purchasing airline tickets because I was paranoid that I wouldn't get satisfactory customer service if I went through online travel agents. But I'm happy to say that BT Store put that fear to rest. I used BT Store to purchase airline tickets online for the first time. And I'm here to say that BT Store's customer service is excellent because right away I encountered a problem that was my own fault (we missed the flight!). The customer service rep was most… Read Full Review

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★★★★★

“I have been using Best Travel Store services now for...”

Written on: 20/05/2009 by dbenenoch (1 review written)

I have been using Best Travel Store services now for some years. I have found that their customer service is excellent, perhaps second to none, and I commend them for this. They reply emails and provide answers to questions promptly. They are an organization. that engages with their customers. They don't leave you out there to hang out and dry. The second reason I like BT-Travel is that their refund policy for tickets that are discounted and one of the cheapest around is also very great. You… Read Full Review

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☆☆☆☆☆

“Unfortunately, I had a horrible experience with BTS. I...”

Written on: 08/05/2009

Unfortunately, I had a horrible experience with BTS. I have purchased an air ticket for myself and my daughter but the agency did not mention I needed to call the airlines first and verify that I will be able to send my daughter as an unaccompanied minor. After I have purchased the ticket and contacted the airlines I was told that the airline will not provide this service because the agency purchased the air ticket for a bulk price and there was nothing about it they could do. As a result, I… Read Full Review

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★★★★★

“I experienced personalized well defined and explained...”

Written on: 19/03/2009 by drabin (1 review written)

I experienced personalized well defined and explained customer service from Best Travel Store. Makes the pain of losing the value of tickets bearable. Makes reservations easy and delivers on price. Great Service! I do feel the cost of ticket exchange is too high. As the best site on the web for deals they should leverage clicks into better deals with the airlines… Read Full Review

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★★★★★

“From Best Travel Store I was able to get a fantastic...”

Written on: 18/03/2009

From Best Travel Store I was able to get a fantastic price to Europe! Great Price and easy to Navigate sight and buy tickets… Read Full Review

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★★★★★

“Making a booking on the Best Travel Store website was...”

Written on: 18/03/2009 by daanas (1 review written)

Making a booking on the Best Travel Store website was a breeze. I usually purchase tickets to the Philippines from a travel consolidator and the prices I found on BTS were even more reasonable. I shopped around and truly, the prices on BTS were the lowest available, with easy flight itineraries to boot. Once I received a confirmation and an e-ticket via e-mail, I wrote back thanking them for it and commenting that I was impressed with their travel sales operations and immediately received a… Read Full Review

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