Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.4 / 5
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★★★★☆

“Great airline ticket price to Lebanon!”

Written on: 17/07/2012 by JaimeMekari (1 review written)

I want to thank BEST TRAVEL STORE for providing with great customer service and one of the best rates. I shopped online with different websites for a ticket to Beirut, Lebanon and Best Travel Store had the best price. The customer service representative was also very pleasant to speak with and answered any questions that I had. THank you once again!… Read Full Review

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★★★★★

“Great value ”

Written on: 14/07/2012 by travel123 (1 review written)

HI, I search many website to get the lowest price with the best time for my Internationale flight. I was very happy to find Best travel store website was able to get the a great fare well below other so call low cost website for the same trip on the same day for a 300 to 400 dollar lower price. Thanks Ricky… Read Full Review

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★★★★★

“Great customer service”

Written on: 23/06/2012 by DoctorEm (1 review written)

Consistently competitive pricing with friendly knowledgeable staff who respond promptly makes this easy-to-interact-with web based store a winner for me. I have relied on by-store for years and they have never disappointed… Read Full Review

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★★★★☆

“Great experience with Best Travel Store”

Written on: 19/06/2012

Just recently I booked through Best Travel Store to travel to Rome, Italy and I had the best experience. The staff is very helpful, kind, and efficient! BTS rates were very competitive compared to other travel sites… I would highly recommend BTS to my family and friends anytime! :)… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SITE!!!!! PLEASE........ow it's”

Written on: 09/06/2012

I booked a flight online to travel on Sunday morning because they had the cheapest tickets. Now it's Friday midnight and I still have not received any travel documents. Called them twice and they promised me I will receive my ticket today. I got nothing. Tomorrow they are open only 3 hours and sunday they are closed. This site is an absolute night mare. I never write reviews, but with this one I couldn't think of anything else to do. I should have read the reviews before I bought the ticket… Read Full Review

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★☆☆☆☆

“Advice and my experience booking with BT store”

Written on: 06/06/2012 by saydahnimely (1 review written)

Best travel store is the worst travel agency I've every dealt with. I contacted them about purchasing a ticket from DC, to Liberia. I made my reservations on line using my mother's credit card. They wanted me to sent in a copy of her credit card, ID, copy of bank statement, which all seem reasonable but my mom was not willing to release all that info to them. So I went online the next day and change the payment information to my debit card. On the day of my departure I went on their site to… Read Full Review

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★★☆☆☆

“"customer service"”

Written on: 12/05/2012 by dejanzyuks (1 review written)

Me and my girlfriend bought tickets over best travel store, planning to travel to Europe and visit my family. I was going to go one month before her because i had planned dental surgery and my girlfriend supposed to join me so we spend last month together and even fly back to USA together. We even bought ticket few months in advance just to make sure nothing goes wrong. About one month after purchasing tickets I received flight cancelation mail and alternative they offered me wasn’t even… Read Full Review

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★☆☆☆☆

“Worst for businesses ever....”

Written on: 05/05/2012

I am a professor that travels a lot for conferences and such. My Assistant always purchases tickets for me on a University Card. She used "worst" travel store to book a ticket, and they sent me an email, as the traveler, at 5pm on a Friday saying that I needed to get back to them with credit card verification information by 12:00 on Saturday. I called and tried to explain the situation and they were inflexible. I would not recommend them to my worst enemy… Read Full Review

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★☆☆☆☆

“HORRIBLE SCAMMERS!!!”

Written on: 25/04/2012

Should be ZERO stars!! After you purchasing my ticket they are requiring me to pay a few hundred dollars MORE just to obtain the ticket!! Whenever I tried to call them to discuss this issue I had to wait 30 minutes only for the call to be dropped and have to start the process all over again. Then when finally speaking to someone (the only person I think works there) they put me on hold and then hang up!!! This is a warning, they are scam artist do NOT ever use them!!… Read Full Review

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★☆☆☆☆

“Worst site ever!”

Written on: 15/03/2012 by gewalk (1 review written)

This is the worst travel site I've ever used. We tried to book a trip to London,but they called and left a message the next day (Mon) at 9:46. I tried to call back at 10:14 and waited until they dropped the call. i tried again, same scenario. I tried again and again same results. I finally gave up and checked on the website and found they had already cancelled our trip?! I tried to book again and the website kept changing our departure date from Aug.22 to Mar. 22?? This appears to be a scam and… Read Full Review

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★★★★★

“first time ”

Written on: 01/12/2011 by MickSaron (1 review written)

We will know in 20 days if this is a good choice...so far so good ..fingers crossed… Read Full Review

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★☆☆☆☆

“Got name wrong, had to buy more expensive ticket at...”

Written on: 26/11/2011

We bought ticket online with right passenger name. On the receipt in the return email, the name was right too. However, when we arrived at the airport, the passenger's first name got totally wrong. According to the check-in manager, it was this agent who gave the wrong name. We contacted this agent multiple times. Every time, we needed to wait about 10 minutes. The agent said that they called the air line's (Air China) reservation center to correct name. The airport check in manager called the… Read Full Review

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★★★★★

“great company..”

Written on: 15/09/2011 by robert0516 (1 review written)

i have made 23 trips from the us to asia the last 5 with Band T travel and they are the best in price and customer service way better the my bank 's customer service i will use them for every great company and you can tell when you need to make an unexpeted change they are right there every step of the way… Read Full Review

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★★★★★

“Great prices & AWESOME customer service!”

Written on: 25/08/2011 by INtravelguy (1 review written)

We found the best price on roundtrip tickets for our family for transatlantic flight at Best Travel Store. The website was very well done and incredibly easy to use. We booked with them. The best was yet to come! We received an email from them that there had been an itinerary change by the airline. The result was a layover of only just over an hour for our connection for the transatlantic portion of our trip. Since our originating flight was mid-afternoon, I was concerned about making the… Read Full Review

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★☆☆☆☆

“Horrible Customer service”

Written on: 22/08/2011 by hmikhail (1 review written)

I bought a ticket then I cancelled it, beside the fact that they charged me 350 $ for cancellation, they expected me to confirm the cancellation in order to get a refund. The funny part is...THEY NEVER ASKED ME FOR THAT CONFORMATION. I knew about it a month later when I was worried about the delay..I have to wait 6 weeks to get my refund....and oh..their customer service person (Lilian) hung the phone on me after saying that they have only one supervisor and she is not in. Never seen worse than… Read Full Review

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★★★★☆

“Great customer service-starting with prompt and...”

Written on: 10/04/2011

Great customer service-starting with prompt and courteous replies to dumb questions. Followed by rapid and friendly solution of problem with airline… Read Full Review

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★★★★★

“I booked an airfare through this company and had...”

Written on: 30/03/2011

I booked an airfare through this company and had problems with the airline through no fault of the agency. Cecilia, one of the customer service team worked diligently with me to resolve the issue. It's nice to know that you have real people that truly cares advocating on your behalf.
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★★★★★

“We booked our European vacation through Best Travel...”

Written on: 24/03/2011

We booked our European vacation through Best Travel Store, last year, mainly due to the price beating offer. Also, our friends have used their services for years and were very satisfied. During our vacation my wife had an emergency medical procedure, and we had to prolong our stay for additional treatment and recuperation. BTS service staff was very helpful and understanding, they were able to assist us in commuting our return date with the airline for NO additional charge. Now finally home, we… Read Full Review

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★★★★☆

“I got the best price after comparing several...”

Written on: 11/03/2011

I got the best price after comparing several agencies/websites.

Customer service was excellent, replying to my emails very promptly, answering questions adequately and showing some human touch and understanding in the whole process. This is related to a refund request to an unused portion of our tickets due to a medical emergency...we had to return to the U.S. immediately.

I will highly recommend them to others and will use them again… Read Full Review

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★★★★★

“Have purchased two flights from this online travel...”

Written on: 08/03/2011

Have purchased two flights from this online travel agency, both at different times. The first time, I didnt need to contact customer service at all, the process was very smooth. The flight was even 30% cheaper than other online travel agency.

The second time, I had to contact customer service via email and the experience I must say was excellent in my book. They replied and solve the issue quickly. The customer service rep that assisted me with the issue I had with flight was professional and… Read Full Review

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