Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.3 / 5
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★★★★★

“first time ”

Written on: 01/12/2011 by MickSaron (1 review written)

We will know in 20 days if this is a good choice...so far so good ..fingers crossed… Read Full Review

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★☆☆☆☆

“Got name wrong, had to buy more expensive ticket at...”

Written on: 26/11/2011

We bought ticket online with right passenger name. On the receipt in the return email, the name was right too. However, when we arrived at the airport, the passenger's first name got totally wrong. According to the check-in manager, it was this agent who gave the wrong name. We contacted this agent multiple times. Every time, we needed to wait about 10 minutes. The agent said that they called the air line's (Air China) reservation center to correct name. The airport check in manager called the… Read Full Review

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★★★★★

“great company..”

Written on: 15/09/2011 by robert0516 (1 review written)

i have made 23 trips from the us to asia the last 5 with Band T travel and they are the best in price and customer service way better the my bank 's customer service i will use them for every great company and you can tell when you need to make an unexpeted change they are right there every step of the way… Read Full Review

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★★★★★

“Great prices & AWESOME customer service!”

Written on: 25/08/2011 by INtravelguy (1 review written)

We found the best price on roundtrip tickets for our family for transatlantic flight at Best Travel Store. The website was very well done and incredibly easy to use. We booked with them. The best was yet to come! We received an email from them that there had been an itinerary change by the airline. The result was a layover of only just over an hour for our connection for the transatlantic portion of our trip. Since our originating flight was mid-afternoon, I was concerned about making the… Read Full Review

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★☆☆☆☆

“Horrible Customer service”

Written on: 22/08/2011 by hmikhail (1 review written)

I bought a ticket then I cancelled it, beside the fact that they charged me 350 $ for cancellation, they expected me to confirm the cancellation in order to get a refund. The funny part is...THEY NEVER ASKED ME FOR THAT CONFORMATION. I knew about it a month later when I was worried about the delay..I have to wait 6 weeks to get my refund....and oh..their customer service person (Lilian) hung the phone on me after saying that they have only one supervisor and she is not in. Never seen worse than… Read Full Review

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★★★★☆

“Great customer service-starting with prompt and...”

Written on: 10/04/2011

Great customer service-starting with prompt and courteous replies to dumb questions. Followed by rapid and friendly solution of problem with airline… Read Full Review

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★★★★★

“I booked an airfare through this company and had...”

Written on: 30/03/2011

I booked an airfare through this company and had problems with the airline through no fault of the agency. Cecilia, one of the customer service team worked diligently with me to resolve the issue. It's nice to know that you have real people that truly cares advocating on your behalf.
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★★★★★

“We booked our European vacation through Best Travel...”

Written on: 24/03/2011

We booked our European vacation through Best Travel Store, last year, mainly due to the price beating offer. Also, our friends have used their services for years and were very satisfied. During our vacation my wife had an emergency medical procedure, and we had to prolong our stay for additional treatment and recuperation. BTS service staff was very helpful and understanding, they were able to assist us in commuting our return date with the airline for NO additional charge. Now finally home, we… Read Full Review

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★★★★☆

“I got the best price after comparing several...”

Written on: 11/03/2011

I got the best price after comparing several agencies/websites.

Customer service was excellent, replying to my emails very promptly, answering questions adequately and showing some human touch and understanding in the whole process. This is related to a refund request to an unused portion of our tickets due to a medical emergency...we had to return to the U.S. immediately.

I will highly recommend them to others and will use them again… Read Full Review

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★★★★★

“Have purchased two flights from this online travel...”

Written on: 08/03/2011

Have purchased two flights from this online travel agency, both at different times. The first time, I didnt need to contact customer service at all, the process was very smooth. The flight was even 30% cheaper than other online travel agency.

The second time, I had to contact customer service via email and the experience I must say was excellent in my book. They replied and solve the issue quickly. The customer service rep that assisted me with the issue I had with flight was professional and… Read Full Review

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★★★★☆

“Ordered tickets for a 1 connection trip to France and...”

Written on: 12/12/2010

Ordered tickets for a 1 connection trip to France and through no fault of BST got a notice of denied charge from Chase for the credit card charge. When I received e-tickets, I was concerned as credit card company confirmed via phone (from somewhere other than the US, on a poor connection - I did for a minute think I was talking to "Peggy") that the charge had been denied and could not be reinstated. I emailed and phoned BST and to my surprise and delight contacted a real person. After… Read Full Review

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★★★★★

“Working with Best Travel Store was a great experience....”

Written on: 21/10/2010 by KRS1946 (1 review written)

Working with Best Travel Store was a great experience. The low price drew us to them and the excellent customer service made us confident about our air travel arrangements. The arrangements were just as promised by BT and went very smoothly. At first I didn't actually understand how BT worked, but the customer service understood my perplexity and gave me information in a way that was individualized for my concerns. Then I recognized that the online airfare was based on availabilty when BT… Read Full Review

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★☆☆☆☆

“FFFFFF..This is the worst service I have ever had with...”

Written on: 14/10/2010

FFFFFF..This is the worst service I have ever had with the most unprofessional people. I booked a ticked through many issues. First, right after i booked the ticked I called customer service to confirm and I realized how they lack courtesy, professionalism, and customer service caliber. The analyst was very brief and hang up on me.He literately said he does not care about the customers he is servicing. Worst is the fact that when I called them and tried to make a change to the ticket as i have… Read Full Review

Markosokol's Comment

Written on: 15/10/2010

We are replying to the below review by the customer who falsely complained about poor customer service after purchasing a non-changeable airfare that did not permit him to change the return date of his trip due to airline restrictions. Instead of accepting the fact that he willingly and knowingly purchased a very restrictive airfare the customer launched a smear campaign against Best Travel Store in an effort to force us into covering the cost of purchasing a new airline ticket for his return flight, since he did not want to use the originally purchased flight date.
<br/>
<br/>Original reply to customer (name is removed intentionally):
<br/>
<br/>Dear Customer,
<br/>
<br/>We received your recent complaint about you being unable to change the return flight due to airline mandated restrictions that govern your airfare purchase. On 7/14 you purchased from us the cheapest non-refundable and non-changeable fare and you stated online that you understood and agreed with the airline mandated fare rules that state (in relevant part): "CHANGES ANY TIME CHANGES NOT PERMITTED". We wish to stress that as a travel agent we do not set or control fare rules and in fact we are one of few online agencies that provide to their customers comprehensive airline specified fare rules that make the airline ticket purchase as transparent as possible, without any hidden fees with the intent of "tricking" their customers, as you falsely imply. When customers fail to read the fare rules, despite being required to do so by our online purchase process, we are not able to waive the airline requirements. In fact you called the airline yourself and learned that the fare you purchased was indeed non-changeable and the airline was not able to assist you in the matter either. Therefore our customer service performed no better or worse than the airline's customer service - we both told you exactly the same thing, that your fare is non-changeable. We regret that you chose to file your grievance through the Better Business Bureau and by filing a very negative and false review on the Internet. We are being forced to reply accordingly. We are always willing to go the extra mile our customers when we are able to do so. For this reason our agents asked you yesterday if you could provide to us medical documents that could demonstrate to the airline that you needed to postpone your return due to passenger or relative sickness. Unfortunately, we did not receive any such document for your side. When customers willingly and knowingly purchase the cheapest and most restrictive fares, where airlines themselves prohibit any changes, and when passengers are not willing or able to provide us with medical papers demonstrating a family emergency, we are powerless in trying to obtain itinerary changes in violation of airline rules. We hope this letter is helpful in explaining your matter.
<br/>
<br/>Sincerely,
<br/>
<br/>Marko Cadez
<br/>Manager
<br/>------------------------
<br/>Best Travel Store Inc.
<br/>694 W. Foothill Blvd.
<br/>Monrovia, CA 91016

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★★★★★

“Wow, what a great site. Cheapest tickets available. ...”

Written on: 13/10/2010

Wow, what a great site. Cheapest tickets available. Best customer service. Prompt and effecient. Thank you Best Travel Store for an outstanding experience. Look forward to my travels and look forward to booking with you again… Read Full Review

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★★★★★

“Booked a ticket to Bangkok, 30% cheaper than anywhere...”

Written on: 13/10/2010

Booked a ticket to Bangkok, 30% cheaper than anywhere else after lots of HARD shopping. Called Delta, my e-ticket is 100% good, & it even qualifies for frequent flyer miles! There are 2 stops each way, and since I absolutely LOVE the sensation of a jet aircraft's powerful take-off acceleration into the sky (better than ANY roller coaster!), this is exactly what I wanted. I got nice window seats so I can watch the ground disappear below me - their site has a GREAT seat-picking capability… Read Full Review

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★★★★★

“I bought tickets with Best Travel Store twice without...”

Written on: 13/10/2010

I bought tickets with Best Travel Store twice without any problems. I like that that let me pick my seats, request special meals and enter my mileage numbers. They also added a cool feature recently that lets you manage your trip online, including cancelling or changing your flight itinerary without wasting time on the phone with their agents. I should say that BTS initially won my business because they provided me with comprehensive fare rules for my purchase, without any hidden fees. Unlike… Read Full Review

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★☆☆☆☆

“FFFF... I booked a flight with them in March 2010 for...”

Written on: 08/08/2010

FFFF... I booked a flight with them in March 2010 for August 2010, they sent me an e-ticket,when I went to airport and they told me that my ticket does not have itinerary!!!! I told them what can I do, they said you have to call Bt-store and asked them to re issue a ticket so you can travel. guess what! it is Saturday and they are closed and no emergency phone # or nothing. send them 4 email through their emergency email and did not get any thing back...lost my flight and couldn't go!!! avoid… Read Full Review

Guest's Comment

Written on: 09/06/2012

DO NOT USE THIS SITE!!!!!!!!!!!
I booked a ticket online for Sunday morning, now it's Friday night and I still have got no ticket. Called them twice and they promised I will get the ticket today, I got nothing. Tomorrow they are open only for 3 hours and on Sunday they are closed. This site is an absolute night mare. Please avoid it! I rarely write reviews but this one I couldn't avoid. Do not do the same mistake I did.

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★☆☆☆☆

“If you have to fly real soon, DO NOT TRUST BTS. They...”

Written on: 07/07/2010

If you have to fly real soon, DO NOT TRUST BTS. They promise you cheap thickets and make you to wait and loose all other opportunities to find a decent thicket. That is exactly what they did to me. They promised the lowest price, and I called them 3 times. Everytime they insured me that my spot is secure and they just need some time to proccess issuing thicket.I talked to a lady named Lilian and a guy named Jure. Even asked them please let me know if I am getting my thicket for sure , please I… Read Full Review

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★★☆☆☆

“this is what happened i booked a flight from bt in feb...”

Written on: 09/06/2010

this is what happened i booked a flight from bt in feb 2009 to cairo egypt from sacramento for my wedding...well low and behold there was a bombing in cairo and i had purchased insurance also with my flight.. well i could not get back to the airport in time to catch the only plane leaving out which was bt midlands flight and bt store would not honor my insurance said i never paid for it .. The US embassy's doors were closed there phones shut off and i was stuck in cairo it was a absolute… Read Full Review

Mattkrivic's Comment

Written on: 08/12/2010

I found this review not helpful because this persons bad luck (bombing, shut off embassy, etc...) has nothing to do with BTS service

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★★★★☆

“I don't understand why people seem to think...”

Written on: 16/03/2010

I don't understand why people seem to think bt-store.com is a scam; I've used their site before and they've never asked for private information excepting what is expected. I like and trust them. They have low prices and a safe and secure system. :)
They aren't necessarily the cheapest around, so if you're looking for the all-time cheapest flight, shop around a little more before choosing them; however, for straight-forward service with few extra hoops to leap through, I will personally stick… Read Full Review

Mattkrivic's Comment

Written on: 13/10/2010

I found this review helpful because I was able to make the right decision. I was also quite pleasantly surprised by their helpful customer service.

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