Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.3 / 5
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★★★★★

“Best service!”

Written on: 10/03/2013 by merryx0x (1 review written)

I found a cheap ticket to my country but somehow they we unable to charge me. Their customer service emailed me and gave me advice about changing my daily limit on my card. I did, and then emailed them about being able to charge my debit card. They charged me within 30 mins and my e-ticket was emailed to me! :) It was such fast and great service!!! Will come here again for my next vacation. I loved everything about this travel website I recommend it to everyone… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 05/02/2013 by hsavedra (1 review written)

This site offers the lowest rate going to Philippines and international air fare. Not only that they also have 24/7 customer service agent to talk to if you have concern and inquiry. they e-mail and update you if your flight have changes and provide you some options. My flight got changed due to airline voluntary cancellation and they notify me right away with options and they advise me to contact the airline if i don't agreed to the option they provided and I did. i having problem with… Read Full Review

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★☆☆☆☆

“Costly mistake”

Written on: 14/01/2013

i booked a flight to China that was listed on their website. More than a day later I received email from them saying that due to system problems my ticket reservation was unsuccessful. By this time, all the cheaper tickets on expedida, priceline, etc. had all disappeared and I was forced to book another more expensive ($100+ more) and less convenient (two different airlines) flight. What a scam! Oh and btw, coincidentally, the moment I submitted I submitted my initial request, I started… Read Full Review

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★★★★★

“They ALWAYS Make It Happen!!!!”

Written on: 11/11/2012

Aside from the Best Prices we've found, our complex International can sometimes require special handling. That's where Best Travel Store comes through, time and time again. This time, my wife was in the Middle East helping her sister and brother-in-law who were having their first baby. Somehow 4 days before her return, her 9,000 mile trip was cancelled. Panic City!!!! We E-mailed Lilian G. of Best Travel Store Customer Service and within an hour had the entire problem solved. She got… Read Full Review

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★★★★★

“Best Online Travel Site”

Written on: 03/10/2012

I have used these guys for years. I found them completely by chance while searching the internet for inexpensive airfares. I am a professional musician who flies constantly, and often internationally. Best Travel Store helps make it possible to save a bit of our wages that would normally go for over priced airfares. I have had nothing but positive experiences with them. If they advertise an airfare, unless there are circumstances beyond their control, then that is what the fare is. They are… Read Full Review

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★☆☆☆☆

“Bad Service. Highly not recommended”

Written on: 03/10/2012

I needed to change my ticket due to some unavoidable reasons, they said if I provide them the form with the legal reasons they will not impose the agent fee but only charge me the flight change fee but when I got a letter to show them they just denied and charged me flight change fee + agent fee + difference in flight fare (which was obviously higher than the previous flight). After couple of weeks they made changes in my flight without letting me know and messed up with my reservation and… Read Full Review

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★☆☆☆☆

“Don't exept help with your ticket”

Written on: 27/09/2012 by AndreyP (1 review written)

Extremely bad customer service [ like there is no customer service at all ] They will go back in force with credit card saying is decline, when there is nothing wrong with credit card and after telling book another reservation for more money [ Is bate and switch ]. They will blame airline & credit card, will not even try to help They will not even let you talk to the manager at all telling you [ Is nothing we can do, don't like it then go and get ticket some where else ]… Read Full Review

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★★★★☆

“Satisfied....”

Written on: 08/09/2012 by janislimcauco (1 review written)

after being frustrated for a couple days w/ the credit card authorization process, Adam was able to help me. He was courteous, & professional. in the end, everything worked out. Thank God! & Adam....also by far the best rates… Read Full Review

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★★★★★

“Outstanding Service & Lowest Prices on the Web”

Written on: 30/08/2012

I stumbled on bt-store.com in Dec 2011 when I was looking for a last minute flight to Nigeria. The website is very user friendly and has the best prices on the web. I have since referred them to 3 family members and they have all had wonderful experiences. The Customer Service is OUTSTANDING and responsive. They are one of the few websites that offer discounts on International flights. I made a mistake purchasing on my ticket and unfortunately their CS had closed for the night. I sent an email… Read Full Review

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★☆☆☆☆

“BTS misleading language leads to loss of $1200 ticket.”

Written on: 15/08/2012

I had to cancel a ticket for international flight Chicago-Germany-Chicago due to personal reasons in Sep.2011. I was informed that the value of my ticket, which is about $1200, is valid for one year. The exact reply from BTS customer service was as follows: "You have up until August 20th, 2012 to apply the value of this ticket towards a new reservation, using the same airline, same destination and same passenger’s name upon payment of $350.00 used reissue fee plus fare difference if any." So… Read Full Review

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★☆☆☆☆

“Worst company to book a flight with/ biggest rip off yet!”

Written on: 09/08/2012

They tried to book me fly from RDU (NC) to LGA (NY) switch airports to JFK (NY) all within 2 hours and 45min during rush hour morning commute and make check in for an internation flight to JBN (Johannesburg -South AFrica)all between an anticipated arrival in NY at 8:00am and 10:15 closing time for South African Airways check-in desk. When I complained, they did nothing to help, but ignored by inquires. What they did do was issue a threat e-mail which allowed me to pay an additional $350.00… Read Full Review

Andreyp's Comment

Written on: 27/09/2012

total agree with you

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★☆☆☆☆

“Falls advertise : Don't get trapped”

Written on: 08/08/2012

I tried to book tickets from EWR to AMD. The booking was accepted but soon receive email suggesting the same flights and date with everything else similar but increased price. It seemed they attract the customer by showing and accepting booking by low prices but soon they intimate customers that airline does not wiling to confirm the same but there are alternatives with increased prices. If you are really in hurry don't rely on this travel store… Read Full Review

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★★★★★

“beyound duty service!”

Written on: 31/07/2012 by cg555 (1 review written)

Thank you so much for the extra effort you made to guaranty i got premium on all my flights!I am very impressed.Got my seats taking care of!the customer service person I spoke with called 2 airlines to confirm I was getting the seats I wanted.on the airline reservation the class of seat was different from the choice I made on your site.after looking through the documents, being puzzled customer service agent took upon himself to contact the airlines for my 6 trips overseas and resolved the… Read Full Review

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★★☆☆☆

“False advertising”

Written on: 26/07/2012 by freda01602 (1 review written)

I was booking a flight (one way )from DC to Paris, the price was about $500 as displayed by the BT store site. As i got to the second stage, it changed to $2300…. This happened over a course of the week as i tried to book each day. The price first displayed is completely different form what is displayed on the steps after. I called their customer service and the lady was not very nice. In a very rude way, she told me, I'm sorry but i cannot fix the price, whatever you see is whatever you… Read Full Review

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★★★★☆

“Great airline ticket price to Lebanon!”

Written on: 17/07/2012 by JaimeMekari (1 review written)

I want to thank BEST TRAVEL STORE for providing with great customer service and one of the best rates. I shopped online with different websites for a ticket to Beirut, Lebanon and Best Travel Store had the best price. The customer service representative was also very pleasant to speak with and answered any questions that I had. THank you once again!… Read Full Review

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★★★★★

“Great value ”

Written on: 14/07/2012 by travel123 (1 review written)

HI, I search many website to get the lowest price with the best time for my Internationale flight. I was very happy to find Best travel store website was able to get the a great fare well below other so call low cost website for the same trip on the same day for a 300 to 400 dollar lower price. Thanks Ricky… Read Full Review

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★★★★★

“Great customer service”

Written on: 23/06/2012 by DoctorEm (1 review written)

Consistently competitive pricing with friendly knowledgeable staff who respond promptly makes this easy-to-interact-with web based store a winner for me. I have relied on by-store for years and they have never disappointed… Read Full Review

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★★★★☆

“Great experience with Best Travel Store”

Written on: 19/06/2012

Just recently I booked through Best Travel Store to travel to Rome, Italy and I had the best experience. The staff is very helpful, kind, and efficient! BTS rates were very competitive compared to other travel sites… I would highly recommend BTS to my family and friends anytime! :)… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SITE!!!!! PLEASE........ow it's”

Written on: 09/06/2012

I booked a flight online to travel on Sunday morning because they had the cheapest tickets. Now it's Friday midnight and I still have not received any travel documents. Called them twice and they promised me I will receive my ticket today. I got nothing. Tomorrow they are open only 3 hours and sunday they are closed. This site is an absolute night mare. I never write reviews, but with this one I couldn't think of anything else to do. I should have read the reviews before I bought the ticket… Read Full Review

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★☆☆☆☆

“Advice and my experience booking with BT store”

Written on: 06/06/2012 by saydahnimely (1 review written)

Best travel store is the worst travel agency I've every dealt with. I contacted them about purchasing a ticket from DC, to Liberia. I made my reservations on line using my mother's credit card. They wanted me to sent in a copy of her credit card, ID, copy of bank statement, which all seem reasonable but my mom was not willing to release all that info to them. So I went online the next day and change the payment information to my debit card. On the day of my departure I went on their site to… Read Full Review

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