Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.4 / 5
63% of users recommend this
? Ask our helpful community of experts about this product or company
Best Travel Store www.bt-store.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Flawless”

Written on: 08/06/2013 by salimbag (2 reviews written)

We run student trips to SE Asia, often dozens of students. BT has consistently had the best prices, and their customer service actually answers promptly and has been unfailingly helpful, even when we've had to ask them to go out of policy a little. Can't say enough good things about their pricing, efficiency, and level of accommodation… Read Full Review

Report this review
★☆☆☆☆

“HORRIBLE SITE TO BUY TICKETS - NEVER EVER EVER BUY ”

Written on: 06/06/2013 by hka214 (1 review written)

I've dealt with dozens of online airline ticketing sites before because I've traveled extensively for the past decade. I've ran across pretty poor customer service when dealing with these types of sites but B-t-travel takes the cake for atrociously bad customer service. Adam, their representative actually yelled "BYE" into the phone and hung up on me after I asked to speak to the supervisor. I work in the customer service/marketing industry and I would never ever allow any of my employees to… Read Full Review

Report this review
★☆☆☆☆

“Terrible, the worst ever.”

Written on: 08/05/2013

This is the worst travel store ever, they have the worst customer service ever. They are almost never available on the phone. My bank filed a claim for charges that were wrongly deducted from my account. Even my bank representative could not reach this company over the phone to resolve the issue without filing a claim..They are not 24/7 at all, i purchased my ticket on Saturday night and had to wait till Monday to start looking for them so I could try to get help...Manipulative, terrible!!… Read Full Review

Report this review
★☆☆☆☆

“Horrible Service”

Written on: 24/04/2013

I ordered my tickets for an international flight and received my flight itinerary after paying. The day of my flight I drove 3 hours to get to LAX Airport, and on my way there I received an email from best travel store, they stated that my tickets were canceled, and no reason was given. It was a horrible situation and I had to scramble to find new tickets for my flight. Do not use this service, unless you want to be stuck stuck in a similar situation. I want to prevent this from happening to… Read Full Review

Report this review
★★★★★

“Enhanced experience”

Written on: 22/04/2013 by ronmcgrath (1 review written)

What a terrific place to do travel arrangements!! We had booked our trip online to Rome connecting in Paris with Air France. Best Travel contacted us and stated that we would have a connecting problem at Chas De Gaulle airport due to changing terminals without enough time. We re-booked with British Airways. Best Travel suggested that we consider a upgrade from coach to World Traveler economy.This was among my better lifetime decisions. The seats were roomy and comfortable and the service was… Read Full Review

Report this review
★★★★★

“OUTSTANDING CUSTOMER SERVICE ”

Written on: 31/03/2013

Me and my girlfriend decided to spend our next vacation in Europe. First Spain and then through France, Germany and back to Chicago. Since I'm really big soccer fan (Real Madrid) I want to stay in Madrid 2 extra days. The person I talked to over the phone suggested to first make my reservation online and then to give them a call back. I followed their instructions and I called them back. They changed our flights they way we wanted and at the end we were paying even less:) The whole thing was… Read Full Review

Report this review
★★★★★

“Best service!”

Written on: 10/03/2013 by merryx0x (1 review written)

I found a cheap ticket to my country but somehow they we unable to charge me. Their customer service emailed me and gave me advice about changing my daily limit on my card. I did, and then emailed them about being able to charge my debit card. They charged me within 30 mins and my e-ticket was emailed to me! :) It was such fast and great service!!! Will come here again for my next vacation. I loved everything about this travel website I recommend it to everyone… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 05/02/2013 by hsavedra (1 review written)

This site offers the lowest rate going to Philippines and international air fare. Not only that they also have 24/7 customer service agent to talk to if you have concern and inquiry. they e-mail and update you if your flight have changes and provide you some options. My flight got changed due to airline voluntary cancellation and they notify me right away with options and they advise me to contact the airline if i don't agreed to the option they provided and I did. i having problem with… Read Full Review

Report this review
★☆☆☆☆

“Costly mistake”

Written on: 14/01/2013

i booked a flight to China that was listed on their website. More than a day later I received email from them saying that due to system problems my ticket reservation was unsuccessful. By this time, all the cheaper tickets on expedida, priceline, etc. had all disappeared and I was forced to book another more expensive ($100+ more) and less convenient (two different airlines) flight. What a scam! Oh and btw, coincidentally, the moment I submitted I submitted my initial request, I started… Read Full Review

Report this review
★★★★★

“They ALWAYS Make It Happen!!!!”

Written on: 11/11/2012

Aside from the Best Prices we've found, our complex International can sometimes require special handling. That's where Best Travel Store comes through, time and time again. This time, my wife was in the Middle East helping her sister and brother-in-law who were having their first baby. Somehow 4 days before her return, her 9,000 mile trip was cancelled. Panic City!!!! We E-mailed Lilian G. of Best Travel Store Customer Service and within an hour had the entire problem solved. She got… Read Full Review

Report this review
★★★★★

“Best Online Travel Site”

Written on: 03/10/2012

I have used these guys for years. I found them completely by chance while searching the internet for inexpensive airfares. I am a professional musician who flies constantly, and often internationally. Best Travel Store helps make it possible to save a bit of our wages that would normally go for over priced airfares. I have had nothing but positive experiences with them. If they advertise an airfare, unless there are circumstances beyond their control, then that is what the fare is. They are… Read Full Review

Report this review
★☆☆☆☆

“Bad Service. Highly not recommended”

Written on: 03/10/2012

I needed to change my ticket due to some unavoidable reasons, they said if I provide them the form with the legal reasons they will not impose the agent fee but only charge me the flight change fee but when I got a letter to show them they just denied and charged me flight change fee + agent fee + difference in flight fare (which was obviously higher than the previous flight). After couple of weeks they made changes in my flight without letting me know and messed up with my reservation and… Read Full Review

Report this review
★☆☆☆☆

“Don't exept help with your ticket”

Written on: 27/09/2012 by AndreyP (1 review written)

Extremely bad customer service [ like there is no customer service at all ] They will go back in force with credit card saying is decline, when there is nothing wrong with credit card and after telling book another reservation for more money [ Is bate and switch ]. They will blame airline & credit card, will not even try to help They will not even let you talk to the manager at all telling you [ Is nothing we can do, don't like it then go and get ticket some where else ]… Read Full Review

Report this review
★★★★☆

“Satisfied....”

Written on: 08/09/2012 by janislimcauco (1 review written)

after being frustrated for a couple days w/ the credit card authorization process, Adam was able to help me. He was courteous, & professional. in the end, everything worked out. Thank God! & Adam....also by far the best rates… Read Full Review

Report this review
★★★★★

“Outstanding Service & Lowest Prices on the Web”

Written on: 30/08/2012

I stumbled on bt-store.com in Dec 2011 when I was looking for a last minute flight to Nigeria. The website is very user friendly and has the best prices on the web. I have since referred them to 3 family members and they have all had wonderful experiences. The Customer Service is OUTSTANDING and responsive. They are one of the few websites that offer discounts on International flights. I made a mistake purchasing on my ticket and unfortunately their CS had closed for the night. I sent an email… Read Full Review

Report this review
★☆☆☆☆

“BTS misleading language leads to loss of $1200 ticket.”

Written on: 15/08/2012

I had to cancel a ticket for international flight Chicago-Germany-Chicago due to personal reasons in Sep.2011. I was informed that the value of my ticket, which is about $1200, is valid for one year. The exact reply from BTS customer service was as follows: "You have up until August 20th, 2012 to apply the value of this ticket towards a new reservation, using the same airline, same destination and same passenger’s name upon payment of $350.00 used reissue fee plus fare difference if any." So… Read Full Review

Report this review
★☆☆☆☆

“Worst company to book a flight with/ biggest rip off yet!”

Written on: 09/08/2012

They tried to book me fly from RDU (NC) to LGA (NY) switch airports to JFK (NY) all within 2 hours and 45min during rush hour morning commute and make check in for an internation flight to JBN (Johannesburg -South AFrica)all between an anticipated arrival in NY at 8:00am and 10:15 closing time for South African Airways check-in desk. When I complained, they did nothing to help, but ignored by inquires. What they did do was issue a threat e-mail which allowed me to pay an additional $350.00… Read Full Review

Andreyp's Comment

Written on: 27/09/2012

total agree with you

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Falls advertise : Don't get trapped”

Written on: 08/08/2012

I tried to book tickets from EWR to AMD. The booking was accepted but soon receive email suggesting the same flights and date with everything else similar but increased price. It seemed they attract the customer by showing and accepting booking by low prices but soon they intimate customers that airline does not wiling to confirm the same but there are alternatives with increased prices. If you are really in hurry don't rely on this travel store… Read Full Review

Report this review
★★★★★

“beyound duty service!”

Written on: 31/07/2012 by cg555 (1 review written)

Thank you so much for the extra effort you made to guaranty i got premium on all my flights!I am very impressed.Got my seats taking care of!the customer service person I spoke with called 2 airlines to confirm I was getting the seats I wanted.on the airline reservation the class of seat was different from the choice I made on your site.after looking through the documents, being puzzled customer service agent took upon himself to contact the airlines for my 6 trips overseas and resolved the… Read Full Review

Report this review
★★☆☆☆

“False advertising”

Written on: 26/07/2012 by freda01602 (1 review written)

I was booking a flight (one way )from DC to Paris, the price was about $500 as displayed by the BT store site. As i got to the second stage, it changed to $2300…. This happened over a course of the week as i tried to book each day. The price first displayed is completely different form what is displayed on the steps after. I called their customer service and the lady was not very nice. In a very rude way, she told me, I'm sorry but i cannot fix the price, whatever you see is whatever you… Read Full Review

Report this review
overview