Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.3 / 5
61% of users recommend this
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★★★★★

“Great Customer Service”

Written on: 28/08/2013 by VivianM13 (1 review written)

I am surprised to read all the negative reviews. I have used this company multiple times for myself and purchased tickets for friends. No problem. When I email them my questions are answered promptly. The prices are vey competitive. Once I book with them I go to the actually web sights for the company I'm flying with and check my flight and make sure my seats are the ones Iv chosen. Don't buy tickets hastily. Go to Delta go to Air France or whatever and read about luggage policies check in… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 23/08/2013

I booked a trip with this people but had an issue with the ticket. The airline was willing to help me but they could not do anything as the ticket was purchased though this site. It would have taken BTstore a call to the airline to fix this quite inexpensively for me but they were just not willing to help. It reminded me of "dealing with a collector to dispute a debt" is the best i can put it. Cost me $400 but it is the price to pay never to deal with them again. What the person on the phone… Read Full Review

By Administrator

Written on: 27/08/2013

We are always willing to go the extra mile our customers when we are able to do so. We are extremely sensitive to ensuring that our customers understand airline mandated fare rules that we display online, not to protect ourselves, but primarily to ensure that customers are well acquainted with the restrictions of their purchased tickets, precisely to avoid similar situations. We wish to stress that as a travel agent we do not set or control fare rules and in fact we are one of few online agencies that provide to their customers comprehensive airline specified fare rules that make the airline ticket purchase as transparent as possible. When customers fail to read the fare rules, despite being required to do so by our online purchase process, we are not able to waive the airline requirements. If the airline was willing to help you as you imply; they could have assisted you if they wanted to, as it is the airline that sets the specific regulations of each ticket. However, when the airline is not willing to waive their fees or override their ticket restrictions, they refer the customer back to the travel agency. Our customer support by phone and email may reply differently but will always give you the information you request based on the ticket’s restrictions.

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★☆☆☆☆

“Horrible customer service and payment verification”

Written on: 13/08/2013

I will never use this site again, and I would not recommend others use it. We were traveling with an infant, and requested specific seats, which were not translated to the airline. When I requested specific seats via email, considering the travel with an infant, they sent a generic response. The payment verification system, if you do not have verified by Visa, is onerous. I had to fill out 8 pieces of paper, and then they decided that I also had to confirm verbally, which they had not advised… Read Full Review

By Administrator

Written on: 28/08/2013

When you select seats on your booking our system warns you that seat reservations you submit online are not guaranteed due to possible airline restrictions that might reject specific seat requests. We do not know these restrictions in advance and a specific seat assignment can only be verified and confirmed after it is submitted to the airline for processing, once your reservation is paid for and transmitted to the airline. In case your specific seat assignment is not confirmed by the airline you will still get a seat onboard the booked flight-it just might not be the specific seat you asked for. In such case we suggest you arrive early for flight check-in when there are still plenty of unassigned seats you can request directly from the airline staff. Credit cards issued within the United States and Canada that support and pass billing address verification when the cardholder is paying for his/her own reservation only are accepted after we ensure that the name on the card you provide matches the name on file with your bank. All other cards are accepted for payment after you submit to us copies of your card, and the most recent credit card billing statement. We use these documents to authenticate you as the true cardholder and in case of credit card chargeback disputes with the card issuing bank. We have zero tolerance for suspicious credit card activity or invalid chargeback requests. This purpose of this policy is to keep our airfares low by ensuring that the purchases you make are valid and legitimate, and thus avoiding unnecessary loss. The universal credit card authorization form that we ask you to fill out consist of only 1 page and only 4 mandatory fields to be filled in. As a courtesy we call the credit card holder to authenticate the purchase and make sure the true card holder is aware of the transaction. If we called at an inconvenient time is due to immediate ticketing that may be required by the airline as the fare is not guaranteed until the reservation is paid for and ticketed.

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★☆☆☆☆

“Horrible customer service”

Written on: 26/07/2013

Customer service representative hang up the phone on me when I asked for her name. This is the worse experience ever and I will never ever book anything through them!… Read Full Review

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★☆☆☆☆

“Worst customer service ever seen!”

Written on: 24/07/2013

We bought several tickets from BT-STORE, but had to cancel the tickets due to the denial of entrance visa. One of the ticket rules is that we should be able to get full refund if visa is denied. BT-STORE did nothing to assist us and insisted that we should deal with airlines directly. All they care about is to charge the $100 service fee! Very disappointing!… Read Full Review

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★☆☆☆☆

“Horrible site to buy a ticket . Horrible experience ....”

Written on: 13/07/2013

Horrible site to buy a ticket . Horrible experience . After long hours Looking for a ticket . I booked flight with bts and later got a email . I check my return date was wrong .. They will NOT doing nothing to help me .. Horrible customer services . No help so ever . Am on my own . I will never and never use them again . Horrible horrible site .I had to cancel my trip that I plain it for 1 year With no refundable .!!… Read Full Review

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★☆☆☆☆

“BAIT AND SWITCH”

Written on: 07/07/2013

After spending hours, literally, looking for tickets for a multi-city trip, I finally booked tickets at a price that kept increasing as I browsed the site. I booked to fly into SF and out of LA. Prices were increased because of that multi-city booking. They sent me round trip out of SF for the same increased price. When I discovered the mistake, it was too late to change. No text or email reminders to check in. You are on your own after you pay them. Plus they called my bank because I was… Read Full Review

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★★★★★

“Really Dedicated Employees”

Written on: 22/06/2013 by Saleano (1 review written)

I booked a flight with BT Store, and the airline which I bought the ticket went bankrupt while I was abroad, forcing me to by a one-way ticket out of my pocket. When I returned to the US, my credit card company refused to refund me half of ticket as been promised. So one of the company's managers woke up on a Sunday at 5am to speak to my credit card company representatives (since my credit card company is in Israel)! I never got a dedicated service like that in my whole life, and I'll… Read Full Review

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★★★★★

“Immediate Help with Travel Insurance Company”

Written on: 15/06/2013 by Ardieom (1 review written)

I want to personally thank the advisor, who was quick to respond to my need for a detailed explanation to a Travel Insurance Company not normally working with BTS regarding an unexpected medical cancellation of our airline tickets. She quickly read the notes and history of the cancellation and then within 25 minutes sent two faxes to the necessary persons handling the Claim!! What a pleasure after so many hours spent accumulating doctor's notes and filling out forms to have someone correctly… Read Full Review

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★★★★☆

“experience helps”

Written on: 11/06/2013

I frequently book flights to Africa and it is normally pretty complicated. bt is pretty easy to use if you have a credit card that is verified. Otherwise you'll have to send them a lot of documents. The one time this happened to me I chose to cancel the transaction and bt reps were very polite and prompt about helping me through email. Their prices are very competative so if you plan well (you know exactly where your going and won't want to cancel) it's a good deal. If however you are… Read Full Review

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★★★★★

“Flawless”

Written on: 08/06/2013 by salimbag (2 reviews written)

We run student trips to SE Asia, often dozens of students. BT has consistently had the best prices, and their customer service actually answers promptly and has been unfailingly helpful, even when we've had to ask them to go out of policy a little. Can't say enough good things about their pricing, efficiency, and level of accommodation… Read Full Review

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★☆☆☆☆

“HORRIBLE SITE TO BUY TICKETS - NEVER EVER EVER BUY ”

Written on: 06/06/2013 by hka214 (1 review written)

I've dealt with dozens of online airline ticketing sites before because I've traveled extensively for the past decade. I've ran across pretty poor customer service when dealing with these types of sites but B-t-travel takes the cake for atrociously bad customer service. Adam, their representative actually yelled "BYE" into the phone and hung up on me after I asked to speak to the supervisor. I work in the customer service/marketing industry and I would never ever allow any of my employees to… Read Full Review

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★☆☆☆☆

“Terrible, the worst ever.”

Written on: 08/05/2013

This is the worst travel store ever, they have the worst customer service ever. They are almost never available on the phone. My bank filed a claim for charges that were wrongly deducted from my account. Even my bank representative could not reach this company over the phone to resolve the issue without filing a claim..They are not 24/7 at all, i purchased my ticket on Saturday night and had to wait till Monday to start looking for them so I could try to get help...Manipulative, terrible!!… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 24/04/2013

I ordered my tickets for an international flight and received my flight itinerary after paying. The day of my flight I drove 3 hours to get to LAX Airport, and on my way there I received an email from best travel store, they stated that my tickets were canceled, and no reason was given. It was a horrible situation and I had to scramble to find new tickets for my flight. Do not use this service, unless you want to be stuck stuck in a similar situation. I want to prevent this from happening to… Read Full Review

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★★★★★

“Enhanced experience”

Written on: 22/04/2013 by ronmcgrath (1 review written)

What a terrific place to do travel arrangements!! We had booked our trip online to Rome connecting in Paris with Air France. Best Travel contacted us and stated that we would have a connecting problem at Chas De Gaulle airport due to changing terminals without enough time. We re-booked with British Airways. Best Travel suggested that we consider a upgrade from coach to World Traveler economy.This was among my better lifetime decisions. The seats were roomy and comfortable and the service was… Read Full Review

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★★★★★

“OUTSTANDING CUSTOMER SERVICE ”

Written on: 31/03/2013

Me and my girlfriend decided to spend our next vacation in Europe. First Spain and then through France, Germany and back to Chicago. Since I'm really big soccer fan (Real Madrid) I want to stay in Madrid 2 extra days. The person I talked to over the phone suggested to first make my reservation online and then to give them a call back. I followed their instructions and I called them back. They changed our flights they way we wanted and at the end we were paying even less:) The whole thing was… Read Full Review

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★★★★★

“Best service!”

Written on: 10/03/2013 by merryx0x (1 review written)

I found a cheap ticket to my country but somehow they we unable to charge me. Their customer service emailed me and gave me advice about changing my daily limit on my card. I did, and then emailed them about being able to charge my debit card. They charged me within 30 mins and my e-ticket was emailed to me! :) It was such fast and great service!!! Will come here again for my next vacation. I loved everything about this travel website I recommend it to everyone… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 05/02/2013 by hsavedra (1 review written)

This site offers the lowest rate going to Philippines and international air fare. Not only that they also have 24/7 customer service agent to talk to if you have concern and inquiry. they e-mail and update you if your flight have changes and provide you some options. My flight got changed due to airline voluntary cancellation and they notify me right away with options and they advise me to contact the airline if i don't agreed to the option they provided and I did. i having problem with… Read Full Review

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★☆☆☆☆

“Costly mistake”

Written on: 14/01/2013

i booked a flight to China that was listed on their website. More than a day later I received email from them saying that due to system problems my ticket reservation was unsuccessful. By this time, all the cheaper tickets on expedida, priceline, etc. had all disappeared and I was forced to book another more expensive ($100+ more) and less convenient (two different airlines) flight. What a scam! Oh and btw, coincidentally, the moment I submitted I submitted my initial request, I started… Read Full Review

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★★★★★

“They ALWAYS Make It Happen!!!!”

Written on: 11/11/2012

Aside from the Best Prices we've found, our complex International can sometimes require special handling. That's where Best Travel Store comes through, time and time again. This time, my wife was in the Middle East helping her sister and brother-in-law who were having their first baby. Somehow 4 days before her return, her 9,000 mile trip was cancelled. Panic City!!!! We E-mailed Lilian G. of Best Travel Store Customer Service and within an hour had the entire problem solved. She got… Read Full Review

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