Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.4 / 5
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★★★★★

“Dependable, quick and simple.”

Written on: 15/01/2014 by iu77gu87 (1 review written)

I have used BTS for the last 6 years and have been very satisfied. Recently, I had to use Customer Service for the 1st time to get my seats confirmed whick somehow didn't happen when I booked my flight to Italy. I wanted to be sure to have an aisle seat as I didn't last time and had a claustrophic attack in those less and less roomy seats. BT-Store Customer Service did it within a few hours, got my aisle seats confirmed, no hassle, no cost. I will continue to use BT-Store for all my travel… Read Full Review

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★★★★☆

“Great customer service”

Written on: 15/11/2013

I have to say that even though at the end they had to change my itinerary, the customer service was really good and they explained my options very clearly. Good thing is that I was not charged which gave me peace of mind. They are very professional and I would recommend them to my friends. Thanks!… Read Full Review

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★★★★★

“Professonal, knowledgeable helpful”

Written on: 15/11/2013

Thank you for your most professional, knowledgeable, helpful and courteous service assisting me in planning a complicated trip to Thailand… Read Full Review

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★★★★★

“Fantastic site, great prices and easy to use!!”

Written on: 12/11/2013 by tlj3r1 (1 review written)

Found this site while searching for discounted airfares. I have to say their prices were substantially lower than any other site i looked on. Although there were a few email exchanges and at least one phone call due to my credit card needed to be verified, i still came out with a cheaper ticket and found their site to be very easy to use. The agent I spoke to on the phone was very polite and pleasant. I will recommend this site to my friends and to anyone who reads this review. Fantastic!!!… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 09/11/2013 by ABLA82 (1 review written)

I WAS ON THE PHONE WITH best travel to MAKE CHANGES TO My itinerary. Mistakenly I hit the cancel button instead of 'reschedule' so I lost the ticket. The customer service person, rude and judgmental, will not reschedule until I pay a $450 fine. The airline company charges $250 but couldn't help since I didn't buy directly from them. With this very bad experience I will no longer buy an air ticket from bt travel.com again! Bunch of scumbags!… Read Full Review

By Administrator

Written on: 13/11/2013

When you contacted our office to make changes to only one of the passengers in your booking, our agent provided you with the applicable airline penalty plus the fare difference due to your new dates of travel. You opted not to proceed with the change at that moment and advised that you will contact us once ready. When you called our office again on Saturday, November 9, 2013. Our agent advised you to send us an email requesting the cancellation of only one passenger from your booking, but, instead, you used the “Cancel Reservation” feature we provide online when a customer wants to cancel the entire reservation, including all passengers. You claimed that you were using a tablet and clicked on the feature by mistake. However, when this feature is selected, our system will generate the following message as a warning: You are about to cancel the entire reservation for all passengers and automatic penalties apply - this critical action cannot be undone under any circumstance. If you need to cancel specific passengers only, while preserving others, please contact our Customer Service. CLICK HERE to learn more about flight itinerary cancellation BEFORE you click the Cancel button. Remember to review fare rules on the bottom of this page. Therefore, even when you have clicked on it by mistake, you still had the chance to stop the cancellation at that moment.
Our agent advised you that since the airline had sold out all the seats on the applicable class of service in which you were booked on, we had to contact them to see if they could re-instate your cancelled reservation. The airline would, typically, charge the equivalent penalty for this service as they would for a change request to your dates of travel. According to the rules of your ticket; the fees were $300 plus our $100 service fee. On Monday November 11, 2013, our agent contacted the airline to see if you could be assisted by reinstating your reservation without having to pay any fees. The airline was willing to allow a one-time penalty waiver and reinstated your reservation without any fees. At 12:00Noon PST, we provided you with this information via e-mail. You, then, spoke with one of our managers at 3:30PM PST on the same day and, once again, were advised of the same information. We don’t see how you can imply that we are a “bunch of scumbags” and that your experience was “very bad” when we have assisted you in every possible way. As you have mentioned, the airline was willing to assist you with a fee of $250, and yet we were even able to have them waive all their fees for you in a timely manner.

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★★★★★

“Excellent CEO leadership, military friendly, great...”

Written on: 22/10/2013 by JHager78 (1 review written)

Originally, I booked travel to Europe for 1-30 October, 2013, but found that my wife could not travel due to her passport being on hold. There was much frustration as the tickets were non-refundable and I would not be able to travel again until I finished a year-long school with the US Army from 7 November, 2013 to 17 October, 2014. As of Friday, 18 October, 2013, I received a phone call from a Mr. Marko Cadez, CEO of Best Travel Store, Inc. Mr. Cadez informed me that he spoke with the CEO… Read Full Review

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★★★★☆

“SO HAPPY I FOUND THIS SITE!”

Written on: 19/10/2013 by 2MaravillasdelMundo (1 review written)

Best travel store is one of the best traveling sites I have ever visited, it is so complete. Other travel stores do not offer all the features that this site offers and when I was comparing the different sites, I realized that I had a lot more choices and better prices with best travel store than any other store. It was so easy for me to make my decision and reserve my airline tickets! I also called their customer service with a few questions and the person that helped me was so kind and… Read Full Review

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★☆☆☆☆

“USELESS! Hope they tank for the consumer's sake.”

Written on: 18/10/2013 by indiependantfilm (1 review written)

Where to begin... I had to rebook. After cancellation of a flight it costs $300 to rebook. If you don't rebook by the original flight departure you lose out on the entire fare. Insurance did not cover the reason I had to cancel. BTS doesn't mention this until after you cancel. They have some vague mention of it in their policies that ballparks the cost nowhere near $300. I was charged an additional $145 for fare difference of the rebooked flight yet the fare was the same as the last booking. So… Read Full Review

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★☆☆☆☆

“Worst Travel Store EVER !!!”

Written on: 29/09/2013 by Clarisa (1 review written)

Hi there, On saturday night I decided to try this new site "Best" Travel Store and give it a shot ... wrong idea! I bought the ticket and I am used to receive the confirmation in my email 5 to 15 minutes later but this time I received instead a message saying they would check my credit card and let me know if the ticket would be confirmed. I thought that process would take 24 hours (more than usual taking in consideration the technology in communications we have now a days). Almost 48 hours… Read Full Review

By Administrator

Written on: 16/10/2013

We regret that your case was not handled properly due to a combination of unusual circumstances as we explain below. We wish to offer you a $50 future credit to try us out and see why we have over 20% returning customer rate that is among the best in business.

Your payment was flagged for verification due to cardholder last name not matching that of the passenger. Our verification department called your bank immediately after we received your reservation but was receiving only automated responses in Spanish. This was late Friday PDT. Your payment was thus flagged for verification on Saturday when a Spanish speaking verifier was available. Unfortunately the original flight you booked was cancelled by Lan Airlines overnight since we did not issue your ticket due to the unverified payment. Having realized that the reservation was auto cancelled our agents searched for alternatives within the booked price range and found almost identical American Airlines flights for just $10 more, departing just a few minutes within the original Lan departures. You should have been offered an inconvenience discount, and not asked to pay the minimal difference in fare.

Regarding Orbitz, they do have a more liberal credit card payment verification policy, since they are able to absorb significantly more in fraudulent losses compared to us. This is due to their size. However, we typically outperform Orbitz on discount international fares by a wide margin. We offer better deals at the expense of more stringent payment verification. Something has to give, either you accept more risk by not verifying all credit card payments and pass this risk onto consumers via higher fares, or you apply more stringent verification, possibly causing customer inconvenience, especially in case of foreign issued cards.

Please accept our apology for this incident and use your order number O-2B102062 as reference for your $50 discount with your next purchase.

Thank you for your patience and understanding.

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★☆☆☆☆

“Un-trusted, unrelaiable and unprofessional company”

Written on: 27/09/2013 by Ahaviv (1 review written)

My worst experience in on-line travel booking. I booked tickets through this site. my bank account was charged and had to do phone verification with my bank. After 3 days of all that they've cancelled my tickets for some price error excuse. the funds were on hold (by the airline so I'm not sure what error) now I can't use the money to book a new flight, the prices went up and I lost all the money I spent on my connecting flights, hotels at the departure port and other arrangements. I had to… Read Full Review

By Administrator

Written on: 17/10/2013

At Best Travel Store, we have zero tolerance for suspicious credit card activity or invalid chargeback requests. Therefore, we do not proceed to ticket a flight reservation unless we have fully verified the payment details. The purpose of this verification policy is to keep our airfares low by ensuring that the purchases made on our website are valid and legitimate, and thus avoiding unnecessary loss. If we requested to have a phone verification with your bank, it is because your bank was only able to authenticate your payment information by having you on the call. Many banking institutions do not require this procedure and are able to verify the card holder’s information without having to contact him/her. If we were unable to reach you in a timely manner, this may have caused your booking to be cancelled or affected by a change in fare initiated by the airline prior to ticket issuance.
Protecting your credit card against unauthorized use is our top concern and for this reason we are implementing Verified by Visa, MasterCard and JCB payment authentication program. This mechanism requires you to enter a credit card password each time you shop online. This password is known only by the cardholder and the card issuing bank, it is entered into a special online credit card payment authentication form that is provided by your card issuing bank in which is displayed on our website at the time of your purchase. If the password you entered is correct, your bank will reply back to us with a payment authorization response. If the password is invalid, your bank will advise us that your card cannot be accepted for payment.
The Payment Authentication password is similar to that of your ATM card’s pin code, which is required each time you withdraw cash from the automated teller machine. The pin ensures that only the authorized person has access to your money, and no one else.

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★★★★★

“Great Customer Service”

Written on: 28/08/2013 by VivianM13 (1 review written)

I am surprised to read all the negative reviews. I have used this company multiple times for myself and purchased tickets for friends. No problem. When I email them my questions are answered promptly. The prices are vey competitive. Once I book with them I go to the actually web sights for the company I'm flying with and check my flight and make sure my seats are the ones Iv chosen. Don't buy tickets hastily. Go to Delta go to Air France or whatever and read about luggage policies check in… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 23/08/2013

I booked a trip with this people but had an issue with the ticket. The airline was willing to help me but they could not do anything as the ticket was purchased though this site. It would have taken BTstore a call to the airline to fix this quite inexpensively for me but they were just not willing to help. It reminded me of "dealing with a collector to dispute a debt" is the best i can put it. Cost me $400 but it is the price to pay never to deal with them again. What the person on the phone… Read Full Review

By Administrator

Written on: 27/08/2013

We are always willing to go the extra mile our customers when we are able to do so. We are extremely sensitive to ensuring that our customers understand airline mandated fare rules that we display online, not to protect ourselves, but primarily to ensure that customers are well acquainted with the restrictions of their purchased tickets, precisely to avoid similar situations. We wish to stress that as a travel agent we do not set or control fare rules and in fact we are one of few online agencies that provide to their customers comprehensive airline specified fare rules that make the airline ticket purchase as transparent as possible. When customers fail to read the fare rules, despite being required to do so by our online purchase process, we are not able to waive the airline requirements. If the airline was willing to help you as you imply; they could have assisted you if they wanted to, as it is the airline that sets the specific regulations of each ticket. However, when the airline is not willing to waive their fees or override their ticket restrictions, they refer the customer back to the travel agency. Our customer support by phone and email may reply differently but will always give you the information you request based on the ticket’s restrictions.

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★☆☆☆☆

“Horrible customer service and payment verification”

Written on: 13/08/2013

I will never use this site again, and I would not recommend others use it. We were traveling with an infant, and requested specific seats, which were not translated to the airline. When I requested specific seats via email, considering the travel with an infant, they sent a generic response. The payment verification system, if you do not have verified by Visa, is onerous. I had to fill out 8 pieces of paper, and then they decided that I also had to confirm verbally, which they had not advised… Read Full Review

By Administrator

Written on: 28/08/2013

When you select seats on your booking our system warns you that seat reservations you submit online are not guaranteed due to possible airline restrictions that might reject specific seat requests. We do not know these restrictions in advance and a specific seat assignment can only be verified and confirmed after it is submitted to the airline for processing, once your reservation is paid for and transmitted to the airline. In case your specific seat assignment is not confirmed by the airline you will still get a seat onboard the booked flight-it just might not be the specific seat you asked for. In such case we suggest you arrive early for flight check-in when there are still plenty of unassigned seats you can request directly from the airline staff. Credit cards issued within the United States and Canada that support and pass billing address verification when the cardholder is paying for his/her own reservation only are accepted after we ensure that the name on the card you provide matches the name on file with your bank. All other cards are accepted for payment after you submit to us copies of your card, and the most recent credit card billing statement. We use these documents to authenticate you as the true cardholder and in case of credit card chargeback disputes with the card issuing bank. We have zero tolerance for suspicious credit card activity or invalid chargeback requests. This purpose of this policy is to keep our airfares low by ensuring that the purchases you make are valid and legitimate, and thus avoiding unnecessary loss. The universal credit card authorization form that we ask you to fill out consist of only 1 page and only 4 mandatory fields to be filled in. As a courtesy we call the credit card holder to authenticate the purchase and make sure the true card holder is aware of the transaction. If we called at an inconvenient time is due to immediate ticketing that may be required by the airline as the fare is not guaranteed until the reservation is paid for and ticketed.

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★☆☆☆☆

“Horrible customer service”

Written on: 26/07/2013

Customer service representative hang up the phone on me when I asked for her name. This is the worse experience ever and I will never ever book anything through them!… Read Full Review

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★☆☆☆☆

“Worst customer service ever seen!”

Written on: 24/07/2013

We bought several tickets from BT-STORE, but had to cancel the tickets due to the denial of entrance visa. One of the ticket rules is that we should be able to get full refund if visa is denied. BT-STORE did nothing to assist us and insisted that we should deal with airlines directly. All they care about is to charge the $100 service fee! Very disappointing!… Read Full Review

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★☆☆☆☆

“Horrible site to buy a ticket . Horrible experience ....”

Written on: 13/07/2013

Horrible site to buy a ticket . Horrible experience . After long hours Looking for a ticket . I booked flight with bts and later got a email . I check my return date was wrong .. They will NOT doing nothing to help me .. Horrible customer services . No help so ever . Am on my own . I will never and never use them again . Horrible horrible site .I had to cancel my trip that I plain it for 1 year With no refundable .!!… Read Full Review

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★☆☆☆☆

“BAIT AND SWITCH”

Written on: 07/07/2013

After spending hours, literally, looking for tickets for a multi-city trip, I finally booked tickets at a price that kept increasing as I browsed the site. I booked to fly into SF and out of LA. Prices were increased because of that multi-city booking. They sent me round trip out of SF for the same increased price. When I discovered the mistake, it was too late to change. No text or email reminders to check in. You are on your own after you pay them. Plus they called my bank because I was… Read Full Review

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★★★★★

“Really Dedicated Employees”

Written on: 22/06/2013 by Saleano (1 review written)

I booked a flight with BT Store, and the airline which I bought the ticket went bankrupt while I was abroad, forcing me to by a one-way ticket out of my pocket. When I returned to the US, my credit card company refused to refund me half of ticket as been promised. So one of the company's managers woke up on a Sunday at 5am to speak to my credit card company representatives (since my credit card company is in Israel)! I never got a dedicated service like that in my whole life, and I'll… Read Full Review

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★★★★★

“Immediate Help with Travel Insurance Company”

Written on: 15/06/2013 by Ardieom (1 review written)

I want to personally thank the advisor, who was quick to respond to my need for a detailed explanation to a Travel Insurance Company not normally working with BTS regarding an unexpected medical cancellation of our airline tickets. She quickly read the notes and history of the cancellation and then within 25 minutes sent two faxes to the necessary persons handling the Claim!! What a pleasure after so many hours spent accumulating doctor's notes and filling out forms to have someone correctly… Read Full Review

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★★★★☆

“experience helps”

Written on: 11/06/2013

I frequently book flights to Africa and it is normally pretty complicated. bt is pretty easy to use if you have a credit card that is verified. Otherwise you'll have to send them a lot of documents. The one time this happened to me I chose to cancel the transaction and bt reps were very polite and prompt about helping me through email. Their prices are very competative so if you plan well (you know exactly where your going and won't want to cancel) it's a good deal. If however you are… Read Full Review

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