written by SLumm on 24/03/2019
Not local to me, so turned up after an hour and a bit drive to test drive what looked like an very clean pick up truck. Advertised for £18600, so not cheap. The greater was nice enough but that was about all I can say that was positive about the experience. Having to buy a luke warm tasteless coffee from a vending machine just about sums up this lot up. Salesperson was as bland as could be who's hand shake was weaker than the coffee. No how are you, where have you come from. Poor bloke is obviously bored and hopefully gets little if no commission. After photocopying of drivers license was done we took the truck out and straight away I could tell that it was a dud. Heavy wobble when braking. Got back to the showroom and flipped the bonnet to find that there was an oil leak on the oil filter and that the oil in the engine was about the same consistency of the coffee. Beyond that the lid on the back would not open, which I suspected from the wonderful photos. Asked the guy on the phone before travelling if the lid worked, he assured it did despite it being avoided in the photos,and if it had a full service history. It didn't! As for the 1288 RAC check or whatever it is... What a laugh! Mr Personality said that they only did the work on the vehicles if you bought it. Errrrrrr what? Anyone who doesn't know much about mechanics could easily buy a whole heap of trouble from these chancers. I wish I'd read the reviews before wasting 4 hours of my life. Please avoid this lot. They are not reputable car dealers. No where near!
written by Ellisdj280 on 15/08/2018
DO NOT BUY FROM THEM!! AVOID!! They sold me a faulty car. After a month of complaint letters I am now taking them to court. Appalling customer service, especially from their manager. Sales team have lied to me throughout. They should be shut down. The Motor Ombudsman have been informed.
written by CarBuyer13 on 21/06/2018
I visited the branch in Crawley and was extremely happy with the level of service I got. There were loads of cars to chose from and nobody hassled me while I was there. The guys that were there let me walk around and look at the cars, but as soon as I had a question were happy to help. I test drove a couple of cars as I wasnt sure what I wanted, but it didn't bother the salesman at all. I got the car I wanted in the end. Great experience from start to finish and will definitely be recommending and will be back.
written by Bennettdu321 on 18/10/2017
i was ask to pay deposit for the car then after 5min they said sorry problem with the finance . i said ok but what about the deposit. they said we will refund as soon as possible. more than week now since happened. i havent received my refund yet. So better stay away from this dealer.
written by SavannahPrater418 on 06/10/2017
I would seriously think twice about going to Portsmouth unbeatable cars, we were told we had to pay a £99 we thought we had over looked sorry we paid the £99 we later found out this was an optional fee,which was of no use to us . we did complain ,then when we went to collect the car the car key was not a central locking key, when we complained we where told we had brought a basic car and that is all came with. We said came with air conditioning ,came with stop start heated front windscreen. was not a basic car,he was clearly lying. We then had to go elsewhere to get a central locking key to the value of £175. I believe this type of practice went out year's ago we previously Brought cars with Jeffrey farm and was a pleasure and also at Billingshurst unbeatable cars with out problems.
written by dianaH1 on 05/10/2017
I would seriously think twice about going to Portsmouth unbeatable cars, we were told we had to pay a £99 we thought we had over looked sorry we paid the £99 we later found out this was an optional fee,which was of no use to us . we did complain ,then when we went to collect the car the car key was not a central locking key, when we complained we where told we had brought a basic car and that is all came with. We said came with air conditioning ,came with stop start heated front windscreen. was not a basic car,he was clearly lying. We then had to go elsewhere to get a central locking key to the value of £175. I believe this type of practice went out year's ago we previously Brought cars with Jeffrey farm and was a pleasure and also at Billingshurst unbeatable cars with out problems. Not worth risking these new òwners, go to a proper garage instead of this fair ground of ripping off not so knowledgeable people, if you do decide to purchase a car make sure you confirm everything before hand.
written by Alvaradopp159 on 24/07/2017
Be very careful, you have to be specific. They will display cars, with Pirellis, and then swap them out for really cheap tyres, behind your back. They will also swap the number plate without asking you - i needed an EU number plate the next week. They swapped for cheap branded plates. Also check all the spare tyre kits and jacks - they will remove if they can. Again, be very careful with this company.
written by Banksws152 on 22/01/2017
Waranty if you cancel after 6 months of having car ask for refund of £750 from them you will not get money back they say there is a cool of time of 14 days. not happy still fighting twg say you can have refund but unbetable cars say no. they take the money off you and will not refund you.
written by KR54 on 18/08/2016
Purchased a Vauxhall corsa from Crawley unbeatable car,from start to finish with the service has been fab,the car was still in the middle of being prepared for sale ie being polished in workshop etc,the sales guy arranged for me to look at car midway through by arranging with workshop for me to check it out,car felt right so made a deposit,when I looked at car when finished it looked amazing,sparkling black like new,eventually got the car home and after a couple of weeks noticed slight damage to tyre wall and small chip in alloy,as you can imagine my heart sank a little and I thought here we go, that'll be my problem,I didn't want to make too much of a fuss,following week got a call from the after sales team to see how things were with car,said car is fab but mentioned wheel,I couldn't have been more wrong with my first thoughts,they arranged for a new tyre and the alloy to be refurbished,they ended up doing all four alloys and gave me a courtesy car for the day,the car now looks like it's straight of the production line now the workshop guys worked their magic,if every car sales place had their attitude the motoring world would be a better place,my own car is on its last legs but I know my first port of call for a new one will be with unbeatable car ,thank you everyone that was involved with the purchase
written by Dustin1963 on 24/07/2016
A very poor experience that wasted a good chunk out of my day as I had travelled 45 minutes to their site, expecting to purchase a particular vehicle subject to a satisfactory test drive. Salesman had to be found by another member of the sales team when I arrived at the scheduled time as he wasn't on the floor. He showed no enthusiasm for the vehicle I was interested in, he had almost nothing to say about it, perhaps he isn't knowledgeable enough about the stock. He then made a silly p/ex offer, which was frankly insulting my intelligence and insulting to the obvious good care I take of my vehicles. I had researched the range of suggested p/ex values offered by reputable sources. I can only think he thought it was a done deal and wanted to see what he could get away with. There was no point in continuing the conversation and I will simply purchase elsewhere. I have a near perfect credit rating and I know from previous experience that there are more modern dealerships out there who price and offer p/ex honestly. He lost an easy sale. I should mention that other sales staff on site were very pleasant on my previous visit.
written by Djones1986 on 29/04/2016
Very pleased with the level of service this company give. Staff go above and beyond to exceed your expectations. I will be recommending Unbeatable Car to all my family and friends ! If your looking to purchase a car Unbeatable Car are the place for you!!
written by Dudleytj32 on 29/04/2016
Words of advice when buying from unbeatable.com in Crawley. The sales team are great and very friendly but beware of the after service/office team, It's slow, rude and an attitude of "I'm doing you a favour". Car gone back twice now due to faults with the vehicle, so make sure you try everything before you buy and don't wait for them to call you back... You're be waiting all day. Really disappointed with what is a very expensive purchase.
written by Moriarty74 on 26/02/2016
Went to look at various new cars at Crawley, had I good idea of what I thought I wanted, so obviously bought something completely different! The huge range of cars to chose from meant I was able to compare, and realise what I thought I wanted, wasn't quite suitable. The staff were very friendly and helpful, and not even remotely pushy car salesman types that usually frequent car showrooms. The salesman who sold me the car, took plenty of time to arrange the test drive, tell me about the car, it's specs, MPG etc. No question was too stupid either. Highly recommended :)
written by Tommo189 on 17/02/2016
My car broke and I needed a new one fast for my new job. From viewing to driving it off the forecourt took only a day! They understood my issue and made sure the car was ready as quickly as they could. Fantastic service Crawley. Will be getting my next car from you!!!!!
written by Mercury55 on 13/02/2016
From the minute I walked through the door of the Unbeatable Car showroom in Portsmouth the experience was exceptional. There was absolutely no pressure or hassle. I was given a catalogue and invited to walk around and look at the vast choice of cars at my leisure. When I was ready to speak to someone I asked a member of staff who was passing who called one of the sales staff. Once again no pressure was applied, all my questions were answered and, at my request, a test drive was arranged in a similar car as the Focus I was interested in was brand new. All the paperwork was completed swiftly and I arranged to pick up the car the following week. The car was ready for me, even half a tank of petrol was supplied, and the final paperwork, tax etc was completed. I've had the car a week and am absolutely delighted with it. Although it is brand new with only 4 miles on the clock, because it was pre-registered the saving on a new one was over £5000. I can't commend the company more highly and have already recommended then to several friends.
written by 434Carney on 06/02/2016
I was very impressed with the service I received when I bought my car finance was arranged for me everything was explained followed up with the paperwork confirming everything I was told. I would most certainly recommend my friends to go and see Unbeatable Cars if they were looking to buy a car.
written by Spotterooney on 02/02/2016
The car i bought broke down the day after i got it then two weeks later.on both occasions they could not find the fault of why it kept going into limp mode. Now it has broke down again. The garage its in at moment found the problem straight away.i asked for a refund after seeking legal advice but they refused. So i will not reccemmend them or buy another car from them ever again.
written by Gavinlebbern on 01/02/2016
Bought a second hand Corsa from these guys. I was promised and imperfections in the paint work would be put right. When I went to collect the car nothing was put right for me. The management there are very rude and unhelpful if things go wrong. I won't be buying from them again.
written by KendrickVega on 13/01/2016
Excellent service, my third car from them couldn't recommend more...the salesman are not at all pushy or in ur face but helpful, knowledgable and very honest.... All paperwork and process is simple and easily understood with constant contact, couldn't recommend them more.
written by rolyfell on 13/01/2016
Went to unbeatable cars in Crawley,was really only looking because we couldn't decide on the car that we wanted and unbeatable have a great choice of cars. Salesmen would often ask if we needed any help which we didn't because we were really only trying to get a few ideas,we needed a car to tow a caravan so towing capacity was important to us we quite liked a couple of cars and found a sales perso to see if they had any idea what they would tow,he looked it up on the computer and both were suitable whilst sitting and looking at one (a Volvo) someone came along to take it for a test drive that left only one option a mondo it was low mileage and like brand new ,we took it for a drive and decided to buy it ,at no time was I pressurised every thing was relaxed,paper work went on a bit but I picked the car up a week later and must say I'm delighted so I would certainly recommend anyone to go and take a look excellent service.
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