The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2219
93% of users recommend this
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★☆☆☆☆

“Watch battery replacement”

Written on: 18/12/2015 by Horseracingjocky (1 review written)

I have been charged £60 for a replacement battery to my omega watch which I had carried out in Hanley. I agreed the price in good faith believing I was getting a competitive service. It is evident from research that this amount is around 100% too much for such simple work. I will not be recommending anyone to go to this company… Read Full Review

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★★★★★

“Great service!”

Written on: 10/12/2015 by beefjerky (1 review written)

Glad to see Watch Lab's stall in Crawley's County Mall. I had 4 watches that needed new batteries - a Paul's Boutique, Swatch, and a Tommy Hilfiger. Such efficient service and the watchmaker that assisted me, was very helpful. Would definitely recommend and use again! Some of my watches need to be resized, actually… Read Full Review

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★★★★★

“Outstanding service.”

Written on: 10/12/2015 by Porri (1 review written)

Unfortunately I did not make note of the names ,but all were very helpful, it was a battery replacement and they explained about resealing the watch, which had not been done previously. They said it would be ready in 1 hour and was again rxplained everything. Very nice staff took time with me and very honest about there work would defiantly use you again and would not hesitate to recommend you. Thank you do find efficientl service very often now a days… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/12/2015 by Jj2388 (1 review written)

Great service. That's the second time I have used the Glasgow store and they have been great both times. No hassle at all. I have just dropped my watch in the collect later on when I have finished. Staff are very knowledgable and helpful. Would definately recommend… Read Full Review

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★☆☆☆☆

“Warning! Terrible service”

Written on: 07/12/2015

Absolutely disgusted with this place, took in my watch for a battery replacement they informed me that it needed a service and quoted me a price, was then told it needed a new part and the overall cost would be £660 and 9 weeks delivery, I have since sent my watch to a specialist.... No service is required just a new battery at a cost of £ 49.99!!! What a complete joke the part that they insisted it needed has absolutely nothing to do with the mechanism of the watch and is not required..I… Read Full Review

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★☆☆☆☆

“Lacking Honesty and/or Knowledge ”

Written on: 05/12/2015

Asked for a quote to fix a Rotary Automatic Skeleton watch (retail price £160), the guy shook it a couple times and said it would need a full service costing £125 and 6 to 8 weeks to complete. Took it to a local jeweller instead (DD and A Ingle), £30 and one week later it's good as new. The Watch Lab is clearly untrustworthy… Read Full Review

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★☆☆☆☆

“DO NOT LEAVE AN EXPENSIVE WATCH HERE. CLUELESS”

Written on: 30/11/2015 by GageO'Neil233 (1 review written)

I am so angry. I left an omega in for better replacement. They broke the gear and not the time nor the date can be set. They were arrogant about it. The hole gear fell out in my hand do not use. Send it off as normal for a safe repair. Unless it's a watch and you couldn't care less about it. Steer clear!!! Watch experts my foot. Clueless. Totally clueless… Read Full Review

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★☆☆☆☆

“Ruined my watch and broke the crown of it, did get any...”

Written on: 26/11/2015 by Koutiflower (1 review written)

I spoke to few mangers, they couldn't do any thing. The owner emailed me saying we can not pay any thing, they had watch they checked was with them for 10 days, when I picked it it was not repaired it was just the battery, they tricked me put it in a sealed bag, when I left I checked it and the crown was broken. They are not professional they are theives… Read Full Review

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★★★★☆

“Great service”

Written on: 17/11/2015 by Jeffrey431 (1 review written)

great friendly service. prompt same day repair. regular customer would not go anywhere else. my tissot wrist watch looked amazing after new battery and braclet clean. I have recommended Watch Lab to members of my family… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/11/2015 by andrewswann (1 review written)

The Leicester branch was very helpful with replacement of the strap on my wife's Gucci watch. He kept us informed withe progress of the job and we also asked to change the strap on another watch. Also very good value compared with other high street quotes. Would certainly use this branch again and highly recommend it … Read Full Review

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★★★★☆

“Battery Change and Cleaning”

Written on: 13/11/2015 by Santiago156 (1 review written)

I was referred to the Watch lab by a jewellers after an unsuccessful battery change on my watch. They did a great job and cleaned it brilliantly too. More expensive than I expected but very good service… Read Full Review

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★★★★★

“Cleaning of my watch”

Written on: 12/11/2015 by Beach466 (1 review written)

I had a nice watch which was about 12 years old, I took it in to be cleaned and I must say I was over the moon when I collected it, it looked new. The service was excellent and so were the staff, I would certainly take another watch in when it needs to be cleaned, and recommend the cleaning service to anyone… Read Full Review

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★★★★☆

“Battery replacement ”

Written on: 12/11/2015 by NashKirk234 (1 review written)

Watch lab in Manchester Armadale centre replaced the battery in my husbands Gucci watch. This is the third time we have used this outlet and I must say we have been very happy with both quality and service… Read Full Review

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★★★★★

“Zenith Watch Service”

Written on: 11/11/2015 by Larson407 (1 review written)

I had a 12 yr old Zenith Defy watch that had stopped working and needed a new crown and service. The staff were really helpful and advised me on what needed to be carried out on the watch. I was also advised that they would be able to source the original Zenith strap which I decided to buy also. When I received the watch back it looked as good as new, the quality of work was superb and it was great to have the watch returned to its original condition. It took a long time for the watch to be… Read Full Review

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★★★★★

“The Repair No-one Else Could Do!”

Written on: 11/11/2015

I have a Garmin vivoactive activity tracker, which had the standard rubber strap. The strap caused me problems if I got too hot, leading on one day to a bad heat rash, akin to a minor burn. I decided to change the strap to a leather one but due to the unusual design of the strap and the unusual fixings to hold it on, I tried a half dozen jewellers and watch repairers, who couldn't assist me before arriving at Watch Lab Lakeside. There, the man took one look, told me that they could do the job… Read Full Review

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★★★★★

“Instant friendly service”

Written on: 11/11/2015 by Sandyjacobs (1 review written)

I have used the watch lab twice and each time was a pleasure with staff at the Chester shop being positive and efficient. I would be pleased to use this company again… Read Full Review

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★★★★★

“Efficient, Helpful, Friendly and Quality service”

Written on: 10/11/2015 by stretford_ender (1 review written)

After letting the battery on my quartz Seamaster die I left it around 6 weeks before shopping round for a replacement including a reseal and pressure test. I'd got a couple of quotes prior to visiting the Watch Lab and both were more expensive and also required the watch to be sent off to another location. I went in the Watch Lab at around 1.15pm on Friday and spoke to a friendly and knowledgeable gentleman who spent a few minutes explaining their services and I decided to take their in-store… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 29/10/2015 by moodindigo (1 review written)

Quoted an exorbitant price over three hundred pounds and was told it also needed a new bracelet, and would take eight weeks to repair. I found a local jewellery repairer who cleaned and replaced the battery, also replaced a pin on the bracelet (did not require a new one) all for £35. I also have to state that their quote was even greater than one of the most reputable jewellers in Glasgow. Avoid the Watch Lab… Read Full Review

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★☆☆☆☆

“tagheuer repair”

Written on: 24/10/2015 by skippy96 (1 review written)

I saw the watchlab on the net when I was looking for somewhere to get my tag watch repaired, the crown and spindle had come adrift. They quoted a ridiculous amount and told me it would take 10 weeks. I then found a watch maker who first started in business with his father, now semi-retired but still working from his house. I saw him and he told me the cost, 10 times cheaper than the watchlab and would be done in 2 days. It pays to find real craftsmen they do exist… Read Full Review

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★★★★★

“Chester branch are great”

Written on: 19/10/2015 by LeonelBowman (1 review written)

I bought a Skagen ceramic bracelet watch online and had broken some links trying to adjus itt myself. I rang Chester branch and he assured me he could help if I dropped the watch off with him. Whilst waiting to see him, the other assistant was helping some other customers and it was good to hear her giving impartial advice and the customers went away very happy and raving about the knowledgable advice they'd been given. He  remembered my call from the day before which was lovely as it… Read Full Review

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