The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2225
93% of users recommend this
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★★★★★

“Excellent repair to my sons watch”

Written on: 07/01/2016 by JohnSweeney62 (1 review written)

A totally professional service from the Glasgow Silverburn branch. My son's Accurist watch required an additional link and a new pin. All staff were exceptionally courteous and knowledgeable, and kept me informed when spare part would be in stock. The link arrived ahead of schedule and again I was informed of this by telephone. When I returned to the Glasgow branch to get the watch repaired I found all the staff to be very helpful and the repair very reasonably priced. I have told family and… Read Full Review

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★★★★★

“Great fast service, my repair was ready in under 1h”

Written on: 07/01/2016 by P11nhd (1 review written)

Great fast service, my repair was ready in under 1h… Read Full Review

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★★★★★

“Incredible Customer Service”

Written on: 07/01/2016 by Andersonlv287 (1 review written)

It's very rare these days to encounter the kind of positive service that just makes you want to tell everyone about it, but that is how I felt after using the Watch Lab in Manchester's Arndale Shopping Centre. The staff are clearly well trained in their trade, and I trust them completely with a watch that is very valuable to me personally, but it was the excellent customer service that was most impressive. They were attentive, polite, informative, and knowledgable. The standard of their work… Read Full Review

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★★★☆☆

“Good but expensive”

Written on: 07/01/2016 by ueedee (1 review written)

Staff were friendly and helpful, and the watch battery was fitted within an hour. However, the price (£24) seemed too expensive for a new battery and I would have saved money going to a smaller independent shop… Read Full Review

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★☆☆☆☆

“Lack of Service”

Written on: 07/01/2016 by MaxineHanson (1 review written)

I found the centre in Hanley very rude. Total lack of customer care and I would definitely not be recommending them to anyone. Sold my husband a watch and apparently be very careful as there policy is no refunds on sale items. So now left with a watch that I cant even wear. Be very very cautious with this company. Please spread the word… Read Full Review

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★★★★★

“Excellent Service”

Written on: 23/12/2015 by McLarenF1 (1 review written)

We took my wife's new Tag watch into the Glasgow store to get some links taken out the bracelet on Sunday morning and the staff could not have been more helpful. 15 minutes later, bracelet ready and service with a smile. I also got a little advice on my own watch which was very helpful. Well done lad's… Read Full Review

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★☆☆☆☆

“Watch battery replacement”

Written on: 18/12/2015 by Horseracingjocky (1 review written)

I have been charged £60 for a replacement battery to my omega watch which I had carried out in Hanley. I agreed the price in good faith believing I was getting a competitive service. It is evident from research that this amount is around 100% too much for such simple work. I will not be recommending anyone to go to this company… Read Full Review

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★★★★★

“Great service!”

Written on: 10/12/2015 by beefjerky (1 review written)

Glad to see Watch Lab's stall in Crawley's County Mall. I had 4 watches that needed new batteries - a Paul's Boutique, Swatch, and a Tommy Hilfiger. Such efficient service and the watchmaker that assisted me, was very helpful. Would definitely recommend and use again! Some of my watches need to be resized, actually… Read Full Review

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★★★★★

“Outstanding service.”

Written on: 10/12/2015 by Porri (1 review written)

Unfortunately I did not make note of the names ,but all were very helpful, it was a battery replacement and they explained about resealing the watch, which had not been done previously. They said it would be ready in 1 hour and was again rxplained everything. Very nice staff took time with me and very honest about there work would defiantly use you again and would not hesitate to recommend you. Thank you do find efficientl service very often now a days… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/12/2015 by Jj2388 (1 review written)

Great service. That's the second time I have used the Glasgow store and they have been great both times. No hassle at all. I have just dropped my watch in the collect later on when I have finished. Staff are very knowledgable and helpful. Would definately recommend… Read Full Review

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★☆☆☆☆

“Warning! Terrible service”

Written on: 07/12/2015

Absolutely disgusted with this place, took in my watch for a battery replacement they informed me that it needed a service and quoted me a price, was then told it needed a new part and the overall cost would be £660 and 9 weeks delivery, I have since sent my watch to a specialist.... No service is required just a new battery at a cost of £ 49.99!!! What a complete joke the part that they insisted it needed has absolutely nothing to do with the mechanism of the watch and is not required..I… Read Full Review

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★☆☆☆☆

“Lacking Honesty and/or Knowledge ”

Written on: 05/12/2015

Asked for a quote to fix a Rotary Automatic Skeleton watch (retail price £160), the guy shook it a couple times and said it would need a full service costing £125 and 6 to 8 weeks to complete. Took it to a local jeweller instead (DD and A Ingle), £30 and one week later it's good as new. The Watch Lab is clearly untrustworthy… Read Full Review

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★☆☆☆☆

“DO NOT LEAVE AN EXPENSIVE WATCH HERE. CLUELESS”

Written on: 30/11/2015 by GageO'Neil233 (1 review written)

I am so angry. I left an omega in for better replacement. They broke the gear and not the time nor the date can be set. They were arrogant about it. The hole gear fell out in my hand do not use. Send it off as normal for a safe repair. Unless it's a watch and you couldn't care less about it. Steer clear!!! Watch experts my foot. Clueless. Totally clueless… Read Full Review

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★☆☆☆☆

“Ruined my watch and broke the crown of it, did get any...”

Written on: 26/11/2015 by Koutiflower (1 review written)

I spoke to few mangers, they couldn't do any thing. The owner emailed me saying we can not pay any thing, they had watch they checked was with them for 10 days, when I picked it it was not repaired it was just the battery, they tricked me put it in a sealed bag, when I left I checked it and the crown was broken. They are not professional they are theives… Read Full Review

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★★★★☆

“Great service”

Written on: 17/11/2015 by Jeffrey431 (1 review written)

great friendly service. prompt same day repair. regular customer would not go anywhere else. my tissot wrist watch looked amazing after new battery and braclet clean. I have recommended Watch Lab to members of my family… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/11/2015 by andrewswann (1 review written)

The Leicester branch was very helpful with replacement of the strap on my wife's Gucci watch. He kept us informed withe progress of the job and we also asked to change the strap on another watch. Also very good value compared with other high street quotes. Would certainly use this branch again and highly recommend it … Read Full Review

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★★★★☆

“Battery Change and Cleaning”

Written on: 13/11/2015 by Santiago156 (1 review written)

I was referred to the Watch lab by a jewellers after an unsuccessful battery change on my watch. They did a great job and cleaned it brilliantly too. More expensive than I expected but very good service… Read Full Review

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★★★★★

“Cleaning of my watch”

Written on: 12/11/2015 by Beach466 (1 review written)

I had a nice watch which was about 12 years old, I took it in to be cleaned and I must say I was over the moon when I collected it, it looked new. The service was excellent and so were the staff, I would certainly take another watch in when it needs to be cleaned, and recommend the cleaning service to anyone… Read Full Review

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★★★★☆

“Battery replacement ”

Written on: 12/11/2015 by NashKirk234 (1 review written)

Watch lab in Manchester Armadale centre replaced the battery in my husbands Gucci watch. This is the third time we have used this outlet and I must say we have been very happy with both quality and service… Read Full Review

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★★★★★

“Zenith Watch Service”

Written on: 11/11/2015 by Larson407 (1 review written)

I had a 12 yr old Zenith Defy watch that had stopped working and needed a new crown and service. The staff were really helpful and advised me on what needed to be carried out on the watch. I was also advised that they would be able to source the original Zenith strap which I decided to buy also. When I received the watch back it looked as good as new, the quality of work was superb and it was great to have the watch returned to its original condition. It took a long time for the watch to be… Read Full Review

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