The Watch Lab Reviews - www.thewatchlab.co.uk

Click here if this is your business
★★★★★
4.6 / 5
2206
93% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
The Watch Lab - www.thewatchlab.co.uk - Ask a question now

Media Gallery for The Watch Lab - www.thewatchlab.co.uk

The Watch Lab - www.thewatchlab.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Zenith Watch Service”

Written on: 11/11/2015 by Larson407 (1 review written)

I had a 12 yr old Zenith Defy watch that had stopped working and needed a new crown and service. The staff were really helpful and advised me on what needed to be carried out on the watch. I was also advised that they would be able to source the original Zenith strap which I decided to buy also. When I received the watch back it looked as good as new, the quality of work was superb and it was great to have the watch returned to its original condition. It took a long time for the watch to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The Repair No-one Else Could Do!”

Written on: 11/11/2015

I have a Garmin vivoactive activity tracker, which had the standard rubber strap. The strap caused me problems if I got too hot, leading on one day to a bad heat rash, akin to a minor burn. I decided to change the strap to a leather one but due to the unusual design of the strap and the unusual fixings to hold it on, I tried a half dozen jewellers and watch repairers, who couldn't assist me before arriving at Watch Lab Lakeside. There, the man took one look, told me that they could do the job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Instant friendly service”

Written on: 11/11/2015 by Sandyjacobs (1 review written)

I have used the watch lab twice and each time was a pleasure with staff at the Chester shop being positive and efficient. I would be pleased to use this company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Efficient, Helpful, Friendly and Quality service”

Written on: 10/11/2015 by stretford_ender (1 review written)

After letting the battery on my quartz Seamaster die I left it around 6 weeks before shopping round for a replacement including a reseal and pressure test. I'd got a couple of quotes prior to visiting the Watch Lab and both were more expensive and also required the watch to be sent off to another location. I went in the Watch Lab at around 1.15pm on Friday and spoke to a friendly and knowledgeable gentleman who spent a few minutes explaining their services and I decided to take their in-store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off”

Written on: 29/10/2015 by moodindigo (1 review written)

Quoted an exorbitant price over three hundred pounds and was told it also needed a new bracelet, and would take eight weeks to repair. I found a local jewellery repairer who cleaned and replaced the battery, also replaced a pin on the bracelet (did not require a new one) all for £35. I also have to state that their quote was even greater than one of the most reputable jewellers in Glasgow. Avoid the Watch Lab… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“tagheuer repair”

Written on: 24/10/2015 by skippy96 (1 review written)

I saw the watchlab on the net when I was looking for somewhere to get my tag watch repaired, the crown and spindle had come adrift. They quoted a ridiculous amount and told me it would take 10 weeks. I then found a watch maker who first started in business with his father, now semi-retired but still working from his house. I saw him and he told me the cost, 10 times cheaper than the watchlab and would be done in 2 days. It pays to find real craftsmen they do exist… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Chester branch are great”

Written on: 19/10/2015 by LeonelBowman (1 review written)

I bought a Skagen ceramic bracelet watch online and had broken some links trying to adjus itt myself. I rang Chester branch and he assured me he could help if I dropped the watch off with him. Whilst waiting to see him, the other assistant was helping some other customers and it was good to hear her giving impartial advice and the customers went away very happy and raving about the knowledgable advice they'd been given. He  remembered my call from the day before which was lovely as it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Always updated along the process”

Written on: 16/10/2015 by Timcattle (1 review written)

A very informed service and knowledgeable staff. I had no worries along the process and was very happy with the care provided… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Visited the Leicester branch to have my watch battery...”

Written on: 15/10/2015 by JoelO'Reilly336 (1 review written)

Visited the Leicester branch to have my watch battery replaced and resealed. The staff were friendly and helpfull and the repair was well priced. I would recommend this service to friends and family. I liked how quickly they were able to complete the service without having to return later on in the week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Super Fast Service”

Written on: 15/10/2015 by MelinaRodgers (1 review written)

Couldn't believe how quickly my watch was repaired. The guys were very professional and very informative. Highly recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The Month where I felt that I had lost something”

Written on: 15/10/2015 by Pearson246 (1 review written)

The Watch Lab Lakeside. I took my Tag Heuer Watch into Lakeside because quite frankly I had been neglecting it. Oh and the small thingy that you unwind to change the date on those 30 day months came off in my hand. Vilma talked me through the options of the repair and explained everything to me. So I handed over my watch and spent the next month feeling like I had lost something. Not having my watch on felt strange to say the least. Then, good news, a phone call to tell me that my watch was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service!!”

Written on: 15/10/2015 by 232Davis (1 review written)

Excellent and very friendly service from Kyle in the Manchester Arndale branch!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“When it's "time" to get your watch sorted....”

Written on: 15/10/2015 by Daltonkl36 (1 review written)

Use these guys. They are the great! Super polite. Super efficient. Just super… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 14/10/2015 by Bruno1964 (1 review written)

Excellent communication very helpful highly recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very helpfull”

Written on: 14/10/2015 by 484Clifford (1 review written)

Service with a smile,would definitely recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 14/10/2015 by Kearns226 (1 review written)

I don't normally write reviews, but i make an exception this time. The Watch lab were extremely efficient and friendly and when the second round of repairs that I paid for could not effect a repair, they refunded the full cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 13/10/2015 by MacKinnonsj120 (1 review written)

Excellent service,very knowledgeable about Ebel watches and that the watch had to go away due to the complexity of taking the watch face off to replace the battery.I would highly recommend The Watch Lab… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very knowledgable service”

Written on: 13/10/2015 by SteveGoodwin1 (1 review written)

From first arriving at the shop, I knew these people would handle my repair with expertise and great knowledge about my watch. Excellent service from dropping off to the call from the team to let me know it has been completed and awaiting my pick up. Vey satisfied… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 13/10/2015 by sueactb3 (1 review written)

I was very impressed with the courteous manner, and the efficiency of the team. I am very satisfied with my watch. They are in an ideal situation, so you can leave your watch for repair and either go shopping, or for a coffee. I would willingly recommend to my family and friends, and will definitely use the service again. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great speedy service”

Written on: 13/10/2015 by bridget105 (2 reviews written)

I always use this place for a battery change for my tag watch. This one was done in an hour. Waterproofing is always fine. I sometimes get the bracelet cleaned while I'm at it. Damien Columb in Manchester Arndale great service! I know I can trust you guys with my precious tag!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview