The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2055
94% of users recommend this
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★★★★☆

“Reading location, Ariol watch, battery replacement...”

Written on: 31/05/2015 by McElroy198 (1 review written)

Had taken my previous more expensive watch there and they treated it like gold so definitely would take my everyday watch. Just a battery replacement like my other watch but because of waterproof seals I didn't want to replace the battery myself (do on non water resistant time peices in the family). Fast friendly service, watch well cared for (no scratches, etc) Only thing I disagreed on was being told 30m is just "splash proof". 30m is still 30 meters! Besides the point, they do it all on… Read Full Review

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★★★★☆

“Happy”

Written on: 30/05/2015 by Mackenzie1967 (1 review written)

Took a very long time but happy with the end product very nice and knowledgable staff… Read Full Review

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★★★★★

“Gents Fleet Watch, Full Service, Reading”

Written on: 30/05/2015

Very good service Aarron is really passionate about old watches and their restoration which gives confidence that the repair will be worthwhile. In this case it was an old mechanical watch with no real value which belonged to my Grandfather which was fully restored and serviced. My dad was delighted to see it looking its best again. This is the third watch repair I have had done by the Watch Lab and each time it has been great Thanks Guys… Read Full Review

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★☆☆☆☆

“False promises, worst customer service I have EVER...”

Written on: 29/05/2015 by shaunmerritt (1 review written)

Watch placed into repair in February, expected to take one month. After 2 months I hadn't heard so I went to the store where the employee told me 3 weeks or so. This was frustrating but understandable. after all i was going to get my watch back right? So we go 8 weeks over the expected 4 and i decide to email the Customer service team. They clearly had better things to do that inform me as to what was happening. A further week later still with no idea where my watch is I had no option other… Read Full Review

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★★★★☆

“Repair and service of Lacroix wristwatch”

Written on: 29/05/2015 by Thomas354 (1 review written)

Polite and efficient service at Cribs Causeway Bristol Branch. I was surprised at the cost and time required. The Watch Lab was recommended by Lacroix as the nearest service centre to Devon. No other complaints… Read Full Review

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★★★★★

“Customer comes first.”

Written on: 29/05/2015 by TravisWilloughby248 (1 review written)

The Manager showed me that there are businesses out there that do put the customer first and despite he could have taken advantage he did not. He took time to find the best possible solution to my problem and not the most expensive fix… Read Full Review

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★★★★★

“Friendly, knowledgeable staff”

Written on: 29/05/2015 by 459Milne (1 review written)

Visited the Manchester store on Saturday. A simple job but done with great care in, dare I say it, a timely manner! Highly recommended… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 28/05/2015 by EdwardHinchcliffe (1 review written)

Went into The Watch lab in Preston today to get my strap re-fitted to my watch, expecting to be charged up to £10 for it and having to come back later to collect, only to find that the helpful gentleman offered to fix it for free, and went off and did it straight away. Great customer service and will definitely return if i have any further 'Watch related issues'!… Read Full Review

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★★★★☆

“Good service, but not cheap”

Written on: 28/05/2015 by Dariont19 (1 review written)

Friendly well motivated and knowlegable staff. However I had a simple battery replacement which cost a lot more than usual… Read Full Review

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★★★★★

“Raymond Veil Watch - New Battery - Glasgow”

Written on: 28/05/2015

Was served by an adviser in Glasgow who was very helpful. Had to get a new battery for my Raymond Veil watch and though quite expensive was cheaper than what the other jewellers were asking. A good service and would use again!… Read Full Review

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★★★★★

“Efficient Service”

Written on: 28/05/2015 by Noonanrf175 (1 review written)

A fast, friendly and efficient service. I handed in two watches and they fulfilled their promise of having them ready for me within the hour… Read Full Review

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★★★★★

“BALMAIN watch - repair/rebuild - great service”

Written on: 28/05/2015 by xzGordon1952 (1 review written)

I have a Balmain watch for 14 years now. Swiss made and despite the quality, 12 years of daily usage left some marks and a rush job previously done to change the battery did not seal the watch properly. I was quite concerned where to repair and service the watch as I did not find anyone in Oxfordshire. I found The Watch Lab on line, gave them a call and went to the Bristol branch of where I was looked after by an adviser. Excellent service and a clear knowledge of what had to be done. I left… Read Full Review

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★★★★★

“Friendly & efficient service”

Written on: 28/05/2015 by Valeriet170 (1 review written)

A friendly and courteous service and my battery was replaced and re sealed within an hour while I wondered around the shops… Read Full Review

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★★★★☆

“Abel watch repair - Manchester Arndale”

Written on: 28/05/2015 by BeauPereira (1 review written)

Took my Abel watch that needed a new strap. The guys were very professional and knowledgeable and the watch came back a couple of weeks earlier than expected. I'd definitely recommend them… Read Full Review

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Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

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★★★★★

“Very good service”

Written on: 28/05/2015 by Nicholson1971 (1 review written)

I got a new strap and battery for my Fossil watch. It took them 45 mins to do a great job. It was the same price as a High Street store like Timpsons and had more selection of straps. the service from the Glasgow branch manager was excellent… Read Full Review

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Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

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★★★★★

“Tag battery”

Written on: 28/05/2015 by April350 (1 review written)

Tag Heuer battery replace re-sealed & tested in the hour with a guarantee £60.00. Other wise its 10 days + package & postage. I would recommend the Watch lab… Read Full Review

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Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

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★★★★★

“excellent gucci repair”

Written on: 28/05/2015 by 305Roth (1 review written)

Really really pleased with service received after trying to get gucci battery fitted and new strap.(gucci couldnt do it!!)The chap we delt with was from southampton branch and was scottish (sorry didnt get name)He understood watch had sentimental value too as it belonged to my late father. Watch now working perfectly would recommend your company without any doubt!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

Reply to this comment
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Report this review Read 1 Comment
★★★★★

“Excellent service; CK and Casio watches new battery...”

Written on: 27/05/2015 by NevaehKoch (1 review written)

Need two watch batteries changing; one for a Calvin Klein and one for a Casio digital. Staff at the Reading branch were knowledgeable courteous and made the pricing structure very clear. Service was cheaper than other shops I had tried and, this is the best bit, they offer a one hour service. I was able to drop off both watches carry on with my shopping and picked them up an hour later. Batteries also came with a one year guarantee. You can't ask for better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

Reply to this comment
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Report this review Read 1 Comment
★★★★★

“Cribbs Causeway Branch.”

Written on: 27/05/2015 by KasenPearson (1 review written)

I recently visited this branch to have a new strap fitted to my 45 year old Smiths watch. Freindly and prompt service and the staff seemed to be genuinely interested in their jobs rather than just going through the motions. Will use again. The shop is a little hidden away and I only noticed it by chance as I was looking in another jewelers - could be better located… Read Full Review

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★★★★★

“Fast and efficient service”

Written on: 27/05/2015 by italian60 (1 review written)

I visited the York shop on a Sunday and spoke to Callum who was really helpful, friendly and knowledgeable. Getting my watch serviced and having a battery replacement on the high street is much better than sending it off to the manufacturer for weeks at a time. My watch was ready in less than an hour… Read Full Review

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