The Watch Lab Reviews

Click here if this is your business
★★★★★
4.6 / 5
93% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
The Watch Lab - Ask a question now

Media Gallery for The Watch Lab

The Watch Lab

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Tag Monaco Battery repair”

Written on: 28/08/2014 by SudukoQueen (1 review written)

I recently had my Tag Monaco's battery replaced at The Watch Lab. I received a really great service. Polite, friendly, informative and efficient. I got my watch back in just over an hour which is fantastic compared to my Omega which took 6 weeks at a dealers. My battery replacement is guaranteed for a year so I feel safe in the knowledge that I can return if there is a problem. Why not use the Watch Lab in the time it takes to shop a little and have a coffee?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“good old value for money and customer service”

Written on: 27/08/2014 by richardu (1 review written)

Popped in and spoke to Jim to see if he could fix my spodtura f1 Seiko watch strap as a special pin had worn lose. Not only did he have the pin but he also changed all the others, cleaned it and had it done within the hour! I work all over the World and have been to many watch specialists to get this done, non of them have the special pins in stock even Seiko dealers! 10 out of 10 I will be seeing you again Jim!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Skilled staff and excellent customer service”

Written on: 26/08/2014 by Beckky (1 review written)

I have used the Watch Lab in Leicester now to put life back into a number of my old watches. They do a great job each time and complete the job promptly, communicating what is required and why, and trying to find the most cost effective solution. While their expertise is clear, the main thing that is noticeable about these guys is that the level of customer service they offer is impeccable. They are polite, knowledgeable and an absolute pleasure to do business with. It's only a shame that is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“New battery in Cartier Tank watch”

Written on: 23/08/2014 by MakhiEnglish162 (1 review written)

The service i received was excellent, the watch was checked before the work was carried out. I was asked to return at a certain time when the watch would be ready and it was ready on time. The member of staff was very pleasant and discribed what was going to be done. The two other membes of staff in the shop were also pleasant. This is the first time I have used Watch Lab and the member of staff and the service will encourage me to use Watch Lab again. I am sorry I did not reply earlier… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Need a new watch battery?”

Written on: 22/08/2014

Look no further than the Watch Lab. The staff are helpful and knowledgeable about every make of watch. My watch is a Longine and the battery was replaced and the bracelet cleaned and polished within an hour. The Watch Lab I went to was in the Buchanan Galleries in Glasgow City Centre and I am delighted with the work done, all guaranteed, and the advice offered for keeping my watch in good condition. I would certainly recommend this service to my friends and family… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I wouldn't trust my watches to anywhere else.”

Written on: 22/08/2014 by Kianna307 (1 review written)

I have used The Watch Lab in Manchester for many years and have always had excellent, professional and friendly service from them. We have a number of Cartier and Christian Dior watches and, whether it is a new battery, a full service or a repair, I would not trust them to anywhere else. The staff, especially Damien, always recognise me when I go to the store and remember previous conversations and previous visits. That makes me feel like a very valued customer. I have always received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Quick and efficient”

Written on: 22/08/2014 by Samlea (1 review written)

I bought my daughter a Michael Kors watch for Xmas. She dropped it!!!! Tried three repairers who said they couldn't fix it. Came across The Watch Repair Lab in Reading while shopping and thought I'd ask their opinion (not expecting a positive response). Within an hour, Craig had repaired and cleaned the watch!!! That's what I call service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Super service with a smile”

Written on: 22/08/2014 by bjGlover1953 (1 review written)

I went to the watch lab store in Buchanan Galleries, Glasgow as I needed my white ceramic (fake) Channel watch cleaned. It's unbelievable how dirty it had become and I was very happy with the deep clean service. My watch now looks like new and I could collect it an hour later after a little more retail therapy. Staff were helpful, happy and knowledgeable. Thank you! :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 21/08/2014 by Citril (1 review written)

Watch was repaired quickly and efficiently by staff at Buchanan Galleries, Glasgow. Would definitely use again if the need arises and would not hesitate to recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brent Cross - The Watch Lab”

Written on: 20/08/2014

I recently visited your lab in Brent Cross, I was assisted by a very helpful and pleasant person, I was won over by his charm and freely spent more than I intended. He is a great asset to your company and I would not hesitate to go there again. Being a lady of mature years (lets just say I get free travel on the buses) I don't often find reason to congratulate the younger generation. Well done!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 20/08/2014 by DaisyLondon (1 review written)

Very quick and helpful service. Staff were polite and kept me informed of progress. I first went in there to change a watch strap on an ordinary watch and was impressed with the speed and cost. I wanted a G-Shock watch strap replaced and I had gone elsewhere only to be told it could not be done, leaving me with the feeling that I would have to buy a new watch. Remembering the service I received a few months before, I went to The Watch Lab on the off chance that they could do something for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Customer Service”

Written on: 20/08/2014 by Marquise499 (1 review written)

Technicians really friendly and helpful. Although we thought we only needed a new battery for my husbands watch they showed us that the pin was also bent. It's an expensive watch so decided to go the full works and are happy to say the watch came back better than new. Hopefully it will last a long time . Will have no hesitation of using this service again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“consistently good service”

Written on: 19/08/2014 by 115Clifford (1 review written)

My wife and son and I have all used your Chester store many times over the last years and have always received quality work and knowledgable service as exemplifed this weekend by Jim - he knows and loves his watches!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic Service!!!!!”

Written on: 19/08/2014 by youngshay (1 review written)

I went into the shop and was greeted straight away. Explained my issue and without hesitation the member of staff explained the next steps. member of staff was even building rapport by showing me that his watch was similar to mine which made me feel good. Whilst we were talking, the watch was being repaired and before you knew it, all was done. I will definitely use the service again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent service, really efficient people”

Written on: 18/08/2014

I have used The Watch Lab several times for batteries and also for servicing a good watch. I have been very impressed with the care and attention they give to all watches I have left in their care, and certainly recommend them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service always helpful”

Written on: 18/08/2014 by Hadge (1 review written)

Always use watch lab very efficient in all aspects concerning watch and changing battery's will always go back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service ”

Written on: 18/08/2014 by Ruby202 (1 review written)

My Rado Watch needed a new face and the Manchester branch efficiently Carried out the much needed repair. I am from Northern Ireland and I wish The Watch Lab had a branch here. Fantastic service and a very reasonable price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have been going to The Watch lab for over 10 years...”

Written on: 17/08/2014 by Sergiox415 (1 review written)

I have been going to The Watch lab for over 10 years and have always found them reliable and helpful. They explain what needs to be done to the watch and what the cost will be. there is a 2 year guarantee which I have never had to use. I would recommend them with out reservation. If you have expensive watches it's important to maintain them and you can do that with the watch Lab… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Service”

Written on: 17/08/2014 by Asa209 (1 review written)

Watch repaired and looks like new, very helpful in store and price given before repair undertaken, highly recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent sevide”

Written on: 15/08/2014 by RolandoPereira103 (1 review written)

Watch lab have recent repired 3 watches for me (Gucci, Ammani and Boss). Their work is prompt and the same as paying alot more. very professional staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview