The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
93.4% of users recommend this
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  • Value For Money

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★★★★★

“Easy, quick and prompt service”

Written on: 07/10/2014

Quick and to the point was the first thing that comes to mind when I dealt with brijesh at the brent cross watch lab. Keeping it simple and getting the job done in the time given wins every time with me, so having a big collection of watches between us as a family I will be using your company for a non fussy and prompt service with a smile. What made me laugh was that Brijesh casually mentioned that the more expensive high end watches the less likely they are capable of giving the correct time… Read Full Review

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★★★★★

“brilliant service”

Written on: 07/10/2014 by AnnieJorgensen238 (1 review written)

Dwayne in Brent X was very knowledgeable with the repair to my prized Tag Heuer Carrera Automatic. i damaged it whilst cruising on a speed boat in Corsica, i was given a price for repair and a service, a time frame. Quality of work - excellent, communication - excellent friendliness - excellent couldn't really ask for better and i will use them again as and when the need arrises… Read Full Review

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★☆☆☆☆

“Shocking ! False info and no customer service!!!”

Written on: 05/10/2014 by Julieayanna (1 review written)

I took three of my watch for battery change . A Fossil, Storm and a D&G. a young man took a look at my fairly new D&G watch and told me the fact that the second hand is static and the watch did stop all together means it need servicing , at a cost of £150, he didn't offer to check the battery just adamant it was a service job. I said thank you very much and I went off with my 3 watches to a reputable watch shop they told me they'll test the battery if it doesn't work they'll be able to advise… Read Full Review

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★★★★☆

“Tag Heuer Battery Replacement”

Written on: 03/10/2014

This is the second battery I've had replaced by the Watch Lab (the last battery lasted 4 years). Very pleased by the service, which include a pressure test, and that a guarantee was given. Happy to recommend this branch… Read Full Review

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★★★★★

“Watch this Space.”

Written on: 28/09/2014

My hobby is collecting watches which often need cleaning or repairing and require a new battery.I have tried many other outlets most of which were very expensive and the workmanship LEFT A LOT TO BE DESIRED.Since using the watch lab I have found the workmanship price and speed of the service to be excellent… Read Full Review

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★★★★★

“Watch this Space.”

Written on: 28/09/2014

My hobby is collecting watches which often need cleaning or repairing and require a new battery.I have tried many other outlets most of which were very expensive and the workmanship LEFT A LOT TO BE DESIRED.Since using the watch lab I have found the workmanship price and speed of the service to be excellent… Read Full Review

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★★★★★

“Watch this Space.”

Written on: 28/09/2014

My hobby is collecting watches which often need cleaning or repairing and require a new battery.I have tried many other outlets most of which were very expensive and the workmanship LEFT A LOT TO BE DESIRED.Since using the watch lab I have found the workmanship price and speed of the service to be excellent… Read Full Review

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★★★★★

“Seiko Watch Battery”

Written on: 26/09/2014

New Battery fitted to my wife's watch. Very polite and efficient service. cost explained and ready on time. My second visit to Watch Lab. Thank you… Read Full Review

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★★★★★

“I was in Glasgow on my way to find somewhere to get a...”

Written on: 25/09/2014 by SyCove (1 review written)

I was in Glasgow on my way to find somewhere to get a battery for my Tissot watch. By sheer chance I came across The Watch Lab in Buchanan Street Galleries. The standard of service was exceptional, my watch looks like brand new and I came away feeling like a highly valued customer. I would not hesitate to recommend the Watch Lab to my friends and colleagues. I liked that I was also recommended additional services, though I did not feel in any under pressure to take them and they were explained… Read Full Review

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★★★★★

“Excellent! My watch looked like new. ”

Written on: 25/09/2014 by Sanders58 (1 review written)

I was initially a bit worried about leaving a Cartier watch with someone other than Cartier, but the service was excellent… Read Full Review

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★★★★☆

“fantastic, quick service”

Written on: 25/09/2014 by Howe122 (1 review written)

I recently went into the glasgow store to be served by 2 extremely helpful and knowledgeable members of staff-customer service at its best! I took in 2 watches-one to get links taken out the strap (which i did thinkwas slightly too expensive for all that was involved) and the other to replace a jewel that had fallen out.i didn't think they would be able to repair the latter but as i was going in anyway i thought i would ask and i was very chuffed to find out they could and that it was a lot… Read Full Review

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★★★★★

“Awesome Service (Glasgow Store)”

Written on: 24/09/2014 by Indi500 (1 review written)

I recently visited the Glasgow Store and received first class Customer Service from the adviser. My TAG Indi 500 was in need of a new battery and after receiving an appalling service from the manufacturer a few years previously I was a little un easy as to where to turn this time. The professionalism, care and passion shown by him certainly gave me the confidence to leave my watch in his capable hands and I will certainly be back if and when any issues crop up in the future. The fast 1… Read Full Review

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★★★★★

“fantastic service”

Written on: 23/09/2014 by bikerchic (1 review written)

On taking my watch into the Glasgow branch, I was served by a very knowledgeable chap which was so reassuring. My watch was duly serviced and back in use, all clean and shiny in 48 hours! He was also able to advise me about another watch with a problem, but this one was going back to where it had been repaired only 6 month ago!Nevertheless his advice was appreciated and I will be using Watch lab in future… Read Full Review

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★★★★★

“Customter service at its best”

Written on: 23/09/2014 by Ashinleicester (1 review written)

I needed to get my wife's DKNY watch strap adjusted and previously had it adjusted by DKNY. Big mistake, they are sales people NOT watch experts. Then I had it adjusted by the Watch Lab, and wow !!, they did a fantastic job. Trust your watch with the experts… Read Full Review

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★★★★★

“Muji watch ”

Written on: 23/09/2014 by leeoo (1 review written)

Great customer service!! Very friedly, heplful and fast!! Thank you very much!! Will recomend your service to all of my friends!!… Read Full Review

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Hilaryscobbie's Response to leeoo's Review

Written on: 23/09/2014

Superb customer service and delighted that I opted to have my watch also cleaned. Both staff members were very helpful, polite and a credit to the company

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★★★★★

“What better place!”

Written on: 23/09/2014 by byEaton411 (1 review written)

I have used the Watch Lab on many occasions to renew the battery on my (rather expensive) watch. I have had no hesitation in handing it over to their capable hands and Jim was so complimentary and helpful when I collected it one hour later. I have no wish to go anywhere else with my watch!… Read Full Review

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★★★★★

“Victorinox strap replacement & MVMT strap adjustment”

Written on: 23/09/2014 by NirmalRuprai1 (1 review written)

I recently visited the Watch Lab in Leicester twice, firstly to get a strap replacement for my Victorinox watch and secondly to get the metal strap adjusted on a MVMT watch. The technician, was very polite, professional , down to earth and dealt with both query very swiftly. He was clearly passionate about watches and took pride in his work. I am pleased with the service I received, the price I paid and would definitely recommend this team and this company. Thank You … Read Full Review

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★★★★★

“Ben Sherman Watch”

Written on: 23/09/2014 by RogerPurdy (1 review written)

I have been served by an adviser on more than one occasion, he was very polite and professional. I visit Leicester once a month and I am there for the day, I have had batteries changed there on about 6 occasions with 6 different watches. I will use the Watch Lab whenever I need any repairs and would recommend it to all of my friend. It was ready within the time that he said. Thanks and well done… Read Full Review

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★★★★★

“Great Job ”

Written on: 23/09/2014

I have an old watch which needed a specific kind of strap repair. I went to many places in Manchester including the watch manufacture but they did not manage to do anything.However, when i went to the watch lab they were able to find an exact style of the strap and also fix it. The watch looks fantastic now and its like new. Thank you for your help and i would really recommend anyone who need a repair to go straight away to the Watch lab… Read Full Review

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★★★★★

“efficient and polite”

Written on: 23/09/2014 by qcAbbott243 (1 review written)

My watch strap was faulty and the initial member of staff didn't realise that the end of the strap was missing until I had left. By the time I had come back he had tried to source a new piece and failing to do that arranged for a source for a new strap if I was agreeable to price. Very impressed by firendliness of the staff. They indicated the approx length of time expected until the new strap would arrive and this came in earlier. The watch was fully fitted and cleaned up to look like brand… Read Full Review

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