The Watch Lab Reviews

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★★★★★
4.6 / 5
93% of users recommend this
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  • Quality of service

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The Watch Lab

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★★★★☆

“FAB WATCH LAB”

Written on: 09/08/2014

I NEEDED A STRAP FOR MY SON'S CALVIN KLEIN WATCH. I WENT TO THEIR STAND, ONLY TO BE TOLD THAT THEY DID NOT KEEP STRAPS IN STOCK AND IT WOULD HAVE TO BE ORDERED. I WOULD HAVE TO WAIT ABOUT THREE WEEKS AND IT WOULD COST AROUND £80 FOR A SIMPLE BLACK LEATHER STRAP. I THEN WENT TO JOHN LEWIS WHO ALSO COULDN'T HELP BUT THEY RECOMMENDED THE WATCH LAB I WAS SERVED BY A CHARMING AND HELPFUL CHAP NAMED BRIJESH. NOT ONLY DOES THE WATCH LAB STOCK STRAPS - THEY HAVE A WIDE SELECTION TO CHOOSE… Read Full Review

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★★★★☆

“Watch Lab Glasgow”

Written on: 09/08/2014 by colesmh (1 review written)

Fast, friendly and professional. If you have a valuable watch take it here. Glasgow's best… Read Full Review

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★★★★★

“review chester”

Written on: 09/08/2014 by EllenHardy (1 review written)

Very professional service, staff all very pleasant would recommend the any time… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/08/2014 by bacbee (1 review written)

I visited the Brentcross branch of The Watch Lab after being advised by Goldsmiths that it would take 2/3 weeks and £60.00 to replace the battery in my Tissot watch. For a little less than that I had the battery replaced and the watch cleaned. The member of staff (Brijesh) was pleasant and the service was excellent. Would definitely use them again… Read Full Review

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★★★★★

“Outstanding”

Written on: 08/08/2014 by Luciam485 (1 review written)

All the staff were super helpful and friendly when i arrived at the watchlab in Glasgow. Greeted by staff who were very informative. Been to other jewelers but was told it would take weeks but just 1 hour later in the watch lab and my watch was ready. He gave my watch back and talked me through how to set the chronograph, which i didnt know how to (also are Andy and Greer Brothers?). Could not be happier. Fantastic Service!!!… Read Full Review

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★★★★★

“New Tag Watch Battery”

Written on: 08/08/2014 by michellelock (1 review written)

Went and had a new battery put in my Tag watch, £85.00 in the shop where I bought it from and would also take 4 weeks. Was recommended the watch lab. £60.00 and done with in the hour. What the shop described to me was exactly the same has what the man in the watch lab told me. My watch is water resistant, so I was a bit worried. He deffinatly knew about the tag watch. so very please. Place - Oracle in Reading. I did have it cleaned as well and it looked bran new again. This was extra charge… Read Full Review

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★★★★☆

“recentb watch repair”

Written on: 08/08/2014 by pendragon123 (1 review written)

thank you for repairing yet another watch for me very good service craig who works there is very help full and very informative will continue to use watch lab as they are very friendly and helpfull… Read Full Review

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★★★★★

“Watch repair”

Written on: 08/08/2014 by nyBateman262 (1 review written)

I was delighted with the service I experienced. My watch looked like new when I collected it and the staff were very helpful. I would highly recommend them… Read Full Review

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★★★★★

“Quick service ”

Written on: 08/08/2014 by kwLawrence429 (1 review written)

Was very quick to replace a battery, friendly staff willing to help… Read Full Review

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★★★★★

“Old style service”

Written on: 06/08/2014

Great service by staff who know the job inside out and at a good price… Read Full Review

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★★★★★

“My experience with the Watch lab”

Written on: 06/08/2014 by sofiruby (1 review written)

heading towards the shop where the watches were originally bought to get the batteries replaced we came across the Watch Lab where we met one of the staff and explained to us what we were doing in Buchanan Galleries she explained to us that they could install the batteries within the hour so instead of waiting two weeks at the original shop and paying much more money this young woman said they could repair it that same day and she surprised us with her knowledge of not only watches but her… Read Full Review

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★★★★☆

“Speedy service”

Written on: 04/08/2014 by BrodyIngram61 (1 review written)

Tag Hauer battery replaced and watertight test performed in 1.5hr. Guarantee for water tightness provided. A bit expensive, but less so than sending to Switzerland for replacement - and a lot faster. Consultant was friendly and helpful… Read Full Review

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★★★★★

“Battery and Clean at Lakeside Thurrock”

Written on: 03/08/2014 by teamconrad (1 review written)

I was advised by another store in Lakeside, Thurrock to try the Watch Centre to have the battery changed in my Fendi watch. Dwanyne was very helpful assured me that the the work could be carried out on site, provided a price and said I could collect within 30 minutes. He was recommended a cleaning service which I decided to go for. The whole process was completed in 30 mins and I am very pleased with the outcome. My watch sparkles again!!! Excellent service will recommend and will be taking… Read Full Review

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★★★★★

“I went to obtain a new battery for my Rado watch. I...”

Written on: 03/08/2014 by 128Goodwin (1 review written)

I went to obtain a new battery for my Rado watch. I was served by an advisor in your Chester Store who was polite and helpful. I left my watch for an hour and upon return it was all completed. No complaints and would always recommend your shop. I should add have had batteries replaced previously and have had no problems with either your staff or the service provided. Would certainly come again… Read Full Review

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★☆☆☆☆

“Don't be fooled by theM, when John Wayne and Billy the...”

Written on: 02/08/2014 by Sandtipper (1 review written)

Don't be fooled by theM, when John Wayne and Billy the Kid sweet talk you into thinking they are the fastest battery slingers in the west, you will later find out they are more like Woody and Stinky Pete from "Toy story" and the work is done by Mr Potato Head back in the LAB?( a bench, magnifying glass and some screw drivers!!!). When you get your watch back you also get a bill entitled "to infinity and beyond" it's now you will wish you were Buzz lightyear so you zap these High street Bandits… Read Full Review

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Jeremy Barker's Response to Sandtipper's Review

Written on: 05/08/2014

Hi,

Firstly may I complement you on your TV and Film dialogue, quite amusing, but on a much more serious note, please can you give me more detail and direct your concerns to myself as my Chester staff are unaware of such an issue?

Please email me with your Service Job Number and your phone number and I will of course look in to your frustrations and act accordingly.

The WATCH Lab prides itself on customer service, quality of watch repairs and the satisfaction of every single customer.

Kind regards

Jeremy Barker
Director

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★★★★★

“Mechanical watch”

Written on: 02/08/2014 by DallasSalisbury455 (1 review written)

I took my 1970 Sekunda watch to be cleaned and repaired. The Watch lab did an amazing job, I am absolutely delighted, and so enjoying wearing it. My mum gave it to me so it has sentimental value. Also ,I learnt so much about its manufacture which I did not know -- fascinating. There is a generous 1 year guarantee on the repair, which is very reassuring. I t took time to do, but that was because sourcing the exact parts was tricky. Can't praise them too highly… Read Full Review

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★★★★★

“Excellent service, no nonsense and straight forward”

Written on: 01/08/2014 by hvHill389 (1 review written)

Have to says will not be taking my watch back to Goldsmiths or others of the like whilst the watch lab is in Reading!!!! I took my designer watch there last week, usually I get told it has to be sent back to the manufacturers, but WL were able to provide the same service same day and at a third of the cost! I don't think I need say much more!… Read Full Review

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★★★★★

“Excellent friendly service with a smile”

Written on: 01/08/2014 by over56 (1 review written)

I took my new watch to The Watch Lab in the Potteries Centre, Hanley, in order to have some links removed and I was very pleased with the service. The young lady who dealt with me was helpful and very friendly. My watch was ready within the promised 20 minutes and I was not charged an exorbitant amount. I would have no hesitation in recommending The Watch Lab to anyone who needs their watch repairing and I will certainly be using them again… Read Full Review

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★★★★★

“Skagen Watch Service”

Written on: 01/08/2014 by EllaPatton (1 review written)

Took my Skagen watch in for service. The advisor at the Manchester Arndale shop fully explained what would be done, time to be taken and cost. Polite and efficient in every respect. Watch duly delivered early. Many thanks. Always been happy with the service I have received previously here… Read Full Review

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★★★★★

“Watch strap repair”

Written on: 01/08/2014 by pfColeman102 (1 review written)

The guys sourced the strap from TW Steel which had split, they fitted it in less than 5 mins. Quick and easy, job done. Very happy and very convenient… Read Full Review

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