The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.5 / 5
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92% of users recommend this
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★★★★★

“Amazing Customer Service at Silverburn”

Written on: 26/02/2016 by knittingneedle22 (1 review written)

I visited the Silverburn branch a few weeks ago to enquire about getting a new battery fitted on my Omega constellation watch, to my surprise I was treated to some amazing customer service by a young man named Calvin; who shared a wealth of watch knowledge with me, he was both friendly & professional and very trustworthy. I was even offered a cleaning service on my watch which came back looking next to new! Some of the best customer service I have ever received & I am very pleased with the… Read Full Review

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★★★★☆

“Watch battery replacement and wrist band link removal”

Written on: 24/02/2016 by 1970Payne (1 review written)

We were very happy that this shop could replace the battery as several other jewellers in Bristol Cibbs wouldn't or couldn't do the work. The chap who did the work at watchlab did a good job and gave us a time to return to collect the item.It was ready on time and we didn't have to wait. There was nothing I disliked about the service given. Staff were cheerful and couteous..Nothing not to like about it. Thank you… Read Full Review

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★★★★☆

“Nice to talk to someone who knew about watches”

Written on: 24/02/2016 by 129Lawrence (1 review written)

I was really pleasantly surprised when your staff greeted me very positively and were able to fix and clean my Tag Heur while I waited. Thank you for the enthusiastic and efficient service… Read Full Review

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★★★★★

“Excellent Speedy Service”

Written on: 24/02/2016 by Smithy60 (1 review written)

We used Watchlab to replace batteries in our sports watches which would normally be sent away for repairs. The staff were friendly & explained exactly what was required together with the price. Our watches were ready within the hour, cleaned & set up. I will happily use them in future… Read Full Review

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★★★★★

“Very Good, Excellent Service”

Written on: 21/02/2016 by 216Moser (1 review written)

I went in to have a link taken out of my watch and was very pleased with the service. Would happily go back… Read Full Review

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★☆☆☆☆

“Stay well clear of The Watch Lab!”

Written on: 20/02/2016 by 455Lowe (1 review written)

My Longines watch battery ran out for the first time and it was handed in to the York shop. It came back in pieces. The repairer had broken the watch trying to open it. It gets worse - they pretended that it had been handed in broken and wanted hundreds of pounds to repair it! Longines has confirmed the damage caused but The Watch Lab won't accept it. Terrible service. Completely dishonest. Have nothing to do with them!… Read Full Review

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★★★★★

“Simple fast and fun”

Written on: 17/02/2016

Had the battery replaced in my Tag and got a clean too - hasn't looked this good since I bought it. All the fellas I dealt with were great craic :)… Read Full Review

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★★★★★

“Friendly and helpful”

Written on: 15/02/2016 by Leonidask135 (1 review written)

So friendly and helpful and excellent job done. Would definitely return… Read Full Review

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★★★★☆

“Good service”

Written on: 10/02/2016 by KatrinSzwiec (1 review written)

I have damaged my watch glass badly and The Watch Lab was the one and only service option which provide original parts. I couldnt find any shop or service with that offer. And it wasnt easy for me doing it using manufacturer webpage. I just didnt know how to find a part/glass and then how to change it. Well long story short - The Watch Lab did it for me. My new glass is realy nice although its different that the previous one. I strongly believe it was purchased from Armni/Exchange (as that was… Read Full Review

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★★★★☆

“Battery replacement and bracelet clean.”

Written on: 10/02/2016 by tissot2016 (1 review written)

Took watch for battery replacement,took one hour and bracelt cleaned for additional cost at same time. Friendly,helpful service although perhaps a bit pricey but I don't know how much the manufacturer themselves would have charged for the same service and wouldn't have been as quick or convenient. Thank you … Read Full Review

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★★★★★

“TAG Watch Repair”

Written on: 10/02/2016 by 404Moss (1 review written)

excellent service, was kept up to date with progress and returned securely. would recommend>… Read Full Review

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★★★★★

“Watch Lab in Reading”

Written on: 05/02/2016 by psJensen128 (1 review written)

Following an online email request to inspect my watch which had stopped after 14 months from a battery replacement carried out at Watch Lab in Reading, I was promptly contacted and offered to return it for inspection. I did this and a new battery was fitted whilst there and although outside their 12 month garauntee was replaced free of charge. Excellent service, very friendly and most helpful. Cannot fault and will use agian. I liked the fact they contacted me after my email almost immediately… Read Full Review

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★★★★★

“Great service in Manchester”

Written on: 02/02/2016 by Demarionh385 (1 review written)

I took my old Longines watch to the store for advice on cleaning and battery replacement. The guys were really friendly and very knowledgeable and were able to answer all my questions. I had the battery changed and the watched cleaned as a result - great customer service… Read Full Review

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★★★★★

“Ace service at Silverburn ”

Written on: 28/01/2016 by ErnestoHoffman472 (1 review written)

The prompt service I experienced at Silverburn from Greer was excellent. I got a battery fitted in an Armani watch and I was pleased with the guarantee that I got… Read Full Review

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★★★★☆

“Good service received”

Written on: 28/01/2016 by Jarvis492 (1 review written)

Good service received by the watch lab, the resulting outcome made the watch look like new. We had to wait for a couple of hours to get the watch back as they were very busy after Christmas but as long as you factor this into your day this should not be a problem. Overall very happy… Read Full Review

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★★★★★

“Knowledgeable, friendly and helpful. Great service”

Written on: 26/01/2016 by Scoobysue72 (1 review written)

My boyfriend was thrilled with the professional repair of his beloved watch! I was treated very professionally by the staff, they were knowledgeable about all aspects of watch care and repair and chatted to myself and my daughter about the male and model. Considering it was just after Christmas, the repair was quicker than I expected and I was very pleased. Charge was very reasonable and I wouldn't hesitate to return, or indeed recommend to other people. Thank you so much to everyone in the… Read Full Review

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★★★★☆

“They are experienced ”

Written on: 24/01/2016 by Ava.Storey76 (3 reviews written)

Great repair my watch.They are professional and experienced for this job… Read Full Review

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★★☆☆☆

“Poor value!!”

Written on: 21/01/2016

Took 2 watches into shop. Ladies TAG watch not worn for 2 years. Definitely needed new battery. Cost £79.95 with 12 month guarantee was quoted. Was told by staff that battery may also have "leaked" and if so, watch would need a re-build costing £450. So far only thing tested was that battery was flat but lot of emphasis on possible re-build. Said I would think about it. The second Longine watch had its battery replaced for £79.95 and £20 for cleaning. Took the TAG watch to In -Time at… Read Full Review

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★☆☆☆☆

“Very poor service ”

Written on: 19/01/2016

Sentimental watch brought for battery replacement as a surprise gift. Watch returned with damage to back of watch, later denied by staff in a rude and dismissive manner. It was clear that the damage had not been there before. Staff said the it could be looked at for further exorbitant fee which I thought was disgraceful customer service and could not trust this company any further. In the end, the battery only lasted 3 months. Extremely poor workmanship and overall rude customer service. I… Read Full Review

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★★★★★

“Brilliant, friendly service”

Written on: 11/01/2016 by Delilahv10 (1 review written)

Saturday before Christmas & my partners watch needed a new battery & it needed to be water resistant. Was recommended by a known high street retailer as they would have to send it away & that would be until end of Jan. Staff were friendly, knowledgeable & efficient. Battery was replaced & watch cleaned all within an hour. Certainly a good result on the busiest shopping day of the year. I would most certainly recommend friends or family… Read Full Review

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