The Watch Lab Reviews - www.thewatchlab.co.uk

Click here if this is your business
★★★★★
4.6 / 5
1838
93.9% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
The Watch Lab - www.thewatchlab.co.uk - Ask a question now

Media Gallery for The Watch Lab - www.thewatchlab.co.uk

The Watch Lab - www.thewatchlab.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“A place you can trust”

Written on: 10/04/2015 by Loupotts27 (1 review written)

Leaving a valuable ( sentimentally) watch with strangers is a tricky thing to do . HOWEVER do not fear , the guys at The Watch Lab are amazing , personable , experienced and lovely . I cannot recommend this team of people enough… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“OMEGA BATTERY AND SEAL REPLACEMENT”

Written on: 09/04/2015 by ROTCODDAM (1 review written)

WAS QUOTED £98-£102 POUNDS BY HIGH STREET JEWELLERS TO REPLACE BATTERY IN MY OMEGA WRISTWATCH. THEY ALSO SAID IT WOULD TAKE UP TO SIX WEEKS TO BE DONE. WENT TO WATCH LAB IN SOUTHAMPTON WHO CARRIED OUT THE WORK FOR £59.99 AND TOOK 1 HR. THANKS TO NEIL AT WATCH LAB SOUTHAMPTON FOR THE EXCELLENT SERVICE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Rotary, new battery, Southampton”

Written on: 09/04/2015 by Howardbs400 (1 review written)

Neil was incredibly helpful, friendly and was able to fit a new battery within an hour. I had tried taking my watch to the normal retailers in West Quay and was told the watch needed to be sent away which would have taken weeks. This was a much more efficient and faster way of getting my watch fixed. I would certainly recommend The Watch Lab to anyone as the staff were both helpful and knowledgeable. Fab service :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Pmega battery replacement in Leeds”

Written on: 09/04/2015 by Corky100 (1 review written)

Good friendly service, a detailed discussion re the procedure and a quick turnaround at the fraction of the cost of sending the watch to Omega. Would recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Professional and efficient”

Written on: 09/04/2015 by Calhoun162 (1 review written)

Chose to use Watch Lab as most jewellers simply send the item away and this takes longer. Found the staff very professional and helpful and explained everything. My watch was ready as promised when I returned. I had opted for a mini valet, cleaning the mesh bracelet (using a sonic cleaner I was told) and I was amazed at the difference this made. It looked brand new! Would definitely recommend Watch Lab to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Not Very Happy with the review layout”

Written on: 09/04/2015

This is where the Watch Lab is failing. I don't mind submitting a review by clicking boxes but you wont let me submit it without creating an essay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Polite couteous efficent”

Written on: 09/04/2015 by FrederickSilva (1 review written)

Needed a new battery for my Seiko watch took a bit longer than I expected but it was a Saturday - the staff were polite and courteous and the watch was ready when I returned at the allotted time. Very satisfied and would recommend to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Battery Replacement”

Written on: 09/04/2015 by soBrowne51 (1 review written)

Replacement battery required for my Michel Kors watch. Went to Buchanan Galleries in Glasgow. Service was friendly and efficient. Have now returned with another 2 watches for my partner and daughter (both Michael Kors needing replacement batteries!). Would recommend to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Staff very helpful and informative , shop has feel of...”

Written on: 09/04/2015 by xsRandall49 (1 review written)

Staff very helpful and informative , shop has feel of a 'work shop' which i liked.The staff looked professional in their uniforms, acted professionally and the timeframe they gave me for work being done was met.I had previously been told by other outlets that the watch would need to be sent away for work to be done so getting it done on the premises was great.I would recommend the service to others and i will return in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Team were very helpful and efficient. Would definitely...”

Written on: 08/04/2015

Team were very helpful and efficient. Would definitely use again. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“New batteries required!”

Written on: 07/04/2015 by daveiow (1 review written)

Very convenient, speedy and helpful staff. Would recomend this service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Attentive, knowledgeable customer focussed service”

Written on: 07/04/2015 by Maidformakeup (1 review written)

I have a Longines watch inherited from my mum so it's very dear to me. I have my batteries replaced at the Manchester store and have had batteries replaced for my mother in laws Longines watch too. A guy at the Manchester store was very helpful and knowledgeable, he knew how long the previous battery had lasted and recommended I have the bracelet cleaned. It came up like new so I was really pleased. Another seiko watch I'd taken didn't work when the battery was put in so they offered to refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Manchester Diesel watch new battery”

Written on: 07/04/2015 by fokkina (1 review written)

I've been going to the Watch Lab for years now with my old Diesel watch. This time it needed a new battery. The staff could tell from their records that the old one had lasted two years. The staff are friendly and professional. I'm attached to the watch which I've had for over 10 years (bit of pink, lilac) and some years ago they recommended that I stock up on the strap, just in case they stop making them. I'd be lost without the Watch Lab. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“TAG HEUER FORMULA ONE ”

Written on: 07/04/2015 by Alfa4644 (1 review written)

I visited the Glasgow branch as my TAG HEUER FORMULA ONE watch hadn't worked for some time but came back to life when a new battery was fitted and the casing re-sealed. It was ready one hour later as promised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fossil watch battery replacement in Preston”

Written on: 07/04/2015 by meridian9 (1 review written)

I needed the battery changing in my Fossil watch, and so emailed The Watch Lab to get a quote on repair. I was contacted later the same day, and given details of the cost and time required. As The Watch Lab was the only company that sounded confident that they could do this and properly reseal it, I chose to take it to them. I drove to Preston (from Blackpool) to have this done at their drop-off centre in Fulwood. It was quite well signposted and there was ample parking. The office was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Professional and Polite Service ”

Written on: 06/04/2015 by Rizz1888 (1 review written)

Was in Glasgow City Centre, and did a quick online search for watch repairs. Simple enough job to remove links from a brand new Seiko. Did some shopping and cameback half hour later to collect. Had a good chat with advisor and he had a good knowledge of watch brands/mechanics. Would recommend. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“raymond weil watch”

Written on: 05/04/2015 by Young63 (1 review written)

quick service very plesant staff, will certainly recommend to family and friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Lotus Strap and Battery Replace Southampton”

Written on: 03/04/2015 by ijclark80 (1 review written)

I went into a jewellery shop in Southampton West Quay shopping centre, and asked about battery and strap replacement the shop assistant took one look at watch and said sorry we don't stock that brand. luckily Neil at The Watch Lab was very helpful and after choosing a suitable strap from a decent selection for replacement he assured me it would be done within 2hrs. I took my 3yr old son swimming and came back sooner than the 2hrs and the watch was done and ready to collect. Great service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Service of my Omega Seamaster”

Written on: 02/04/2015 by Stephen001 (1 review written)

My Omega was long overdue for service I left it in the York branch the price was not cheap but less than Omega. The watch was away for 12 weeks, which it consider too long. However, the quality of the service was superb, the watch works perfectly and all the scratches from wear have gone, the watch is immaculate and looks as good as the day I bought it. An example of considerable craftsmanship. In short just need to be a bit quicker, the staff were helpful and courteous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Replacement battery for Tissot watch in Glasgow branch”

Written on: 01/04/2015

After scanning reviews for various providers, I made a website enquiry stating that I needed a replacement battery and detailed all of the watch details. I was contacted by the Buchanan Galleries branch and quoted a price. Went in a couple of weeks later and was then quoted a more expensive price, but when I explained that I already had been quoted, the lower price was honoured by them and done within an hour, and all good so far. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview