The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2039
94.0% of users recommend this
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  • Quality of service

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  • Value For Money

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★★★★★

“excellent gucci repair”

Written on: 28/05/2015 by 305Roth (1 review written)

Really really pleased with service received after trying to get gucci battery fitted and new strap.(gucci couldnt do it!!)The chap we delt with was from southampton branch and was scottish (sorry didnt get name)He understood watch had sentimental value too as it belonged to my late father. Watch now working perfectly would recommend your company without any doubt!… Read Full Review

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Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

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★★★★★

“Excellent service; CK and Casio watches new battery...”

Written on: 27/05/2015 by NevaehKoch (1 review written)

Need two watch batteries changing; one for a Calvin Klein and one for a Casio digital. Staff at the Reading branch were knowledgeable courteous and made the pricing structure very clear. Service was cheaper than other shops I had tried and, this is the best bit, they offer a one hour service. I was able to drop off both watches carry on with my shopping and picked them up an hour later. Batteries also came with a one year guarantee. You can't ask for better… Read Full Review

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Shaunmerritt's Comment

Written on: 29/05/2015

Good to see someone received a good service.

Before believing the "4.6 stars" this company boasts, please save yourself from disappointment and read reviews on any other review site.

THERE'S A REASON THIS IS THE ONLY ONE ON THE WEBSITE!!

Waited 3 months for a 1 month repair. Had to chase and they hadn't even started the fix yet. forced to threaten legal action to even get a response from them. How this business is still running confuses me greatly.

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★★★★★

“Cribbs Causeway Branch.”

Written on: 27/05/2015 by KasenPearson (1 review written)

I recently visited this branch to have a new strap fitted to my 45 year old Smiths watch. Freindly and prompt service and the staff seemed to be genuinely interested in their jobs rather than just going through the motions. Will use again. The shop is a little hidden away and I only noticed it by chance as I was looking in another jewelers - could be better located… Read Full Review

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★★★★★

“Fast and efficient service”

Written on: 27/05/2015 by italian60 (1 review written)

I visited the York shop on a Sunday and spoke to Callum who was really helpful, friendly and knowledgeable. Getting my watch serviced and having a battery replacement on the high street is much better than sending it off to the manufacturer for weeks at a time. My watch was ready in less than an hour… Read Full Review

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★★★★★

“Rotary battery replacement ”

Written on: 27/05/2015 by TommyBoy67 (1 review written)

Popped in after seeing an advert in the street. Was going to go to a high St jewellery shop but wanted quite a high price for a replacement battery and was going to take 7 days to send away to be resealed. The person in Glasgow was able to do all of the above plus cleaning in a couple of hours. He even remembered my name when I came back. Good personal touch… Read Full Review

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★★★★★

“Great service.”

Written on: 27/05/2015 by Ariellev430 (1 review written)

The store at Cribbs Causeway, Bristol, has given me great service and advice on my 3 visits there to help. They have explained how they are going to fix the watches and the time scales it takes. They have also been honest in a watch that could not be fixed. The team there have always been helpful and polite. The work they have given my watches has been of a high quality. Well done Cribbs team… Read Full Review

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★★★★☆

“Excellent if expensive”

Written on: 27/05/2015 by addn2x (1 review written)

Service is terrific, they do a great job and they are very quick. It's a little on the pricey side, but worth it for better quality watches… Read Full Review

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Magordave's Response to addn2x's Review

Written on: 29/05/2015

When you say its a little pricey I think thats an understatement, I took a Breitling watch in for a quote to clean and repair. Was told by phone later in the day the watch was "prehistoric", its actually 50 years old. They then told me it would be sent back to Breitling and would cost £1500.00. Breitling themselves had quoted me £500.00 a year before. Would not recommend the company.

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★★★★★

“Swiss Railway Watch”

Written on: 26/05/2015 by Owendr330 (1 review written)

Friendly service and the impression they appreciated a good watch when they saw one. 30 year old Mondaine Swiss Railway Watch (SBB CFF FFS) watch, worn virtually daily which had recently begun to loose time has been restored to its former glory. As good as the full size clocks on the real Swiss stations!… Read Full Review

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★★★★★

“Great service”

Written on: 26/05/2015 by Ollwynal (1 review written)

Had battery replaced and revealed in Cribbs causeway, James pointed out watch could also do with being cleaned too. All done within 45 mins, little pricey but worth it for a good watch and peace of mind. James was really proffesional and friendly . Great service overall… Read Full Review

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★★★☆☆

“think over priced”

Written on: 26/05/2015 by DaliaMcCollum (1 review written)

only had a new battery;but told it need to be resealed and charged £50.last time i had the battery replaced was 6 years ago by a jeweller in torquay and charged £5… Read Full Review

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★★★★★

“Battery replacement plus clean and adjust”

Written on: 26/05/2015 by Joycekz391 (1 review written)

Excellent service from the person I dealt with in Glasgow Store who was knowledgable and very helpful. Job completed on time with cost and charges fully explained. I have used the store for several repairs and batteries and their service has been excellent on each ocassion… Read Full Review

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★★★★★

“Great Service”

Written on: 26/05/2015 by Dereont270 (1 review written)

I noticed the outlet for the first time whilst visiting Cribbs Causeway, Bristol shopping Mall. I enquired about the clasp on my watch (a Tag) which to my surprise I was told could be fixed within an hour. I'd previously put this off, as I'd been told by numerous jewellery shops I'd have to send it away and wait weeks for it's return.By sheer coincidence, the battery on my watch was just starting to fail (which I hadn't noticed)which was also correctly pointed out to me. In summary, the clasp… Read Full Review

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★★★★★

“Great service”

Written on: 26/05/2015

Dropped in on the off chance because my Pulsar had stopped. H Samuels were going to charge me nearly the cost of the watch to service it. The Watch Lab were cheaper and not only changed the battery and resealed it but serviced and gave the strap a good clean as well. The place in Bristol was clean and well organised and the manger took the time to explain what they were doing… Read Full Review

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★★★★☆

“Tag Heuer battery clean and bracelet repair, Leicester”

Written on: 26/05/2015 by Muffaletta (1 review written)

Popped in for an assessment and was advised I needed a new battery, then sealing and pressure testing. Also identified issues with the bracelet. Given a price, including a clean and told it would be ready in an hour. It was, good job done. Also advised I needed to replace the clasp but it would need sending away. Will arrange that later. My only issue was the price, on the high side but I did get very good, quick service… Read Full Review

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★★★★★

“Citizen Eco-Drive watch glass replecement/service,...”

Written on: 26/05/2015 by Tigerback71 (1 review written)

My treasured watch was very scratched and dirty after 8 years of constant wear and the thought of sending it away and not knowing a price for the restoration of the watch, was stopping me from sending it to Citizen. That was until I spotted The Watch Lab in Leicester High Cross. After a brief conversation with the person I dealt with, the excellent watch wizard, when I discovered he could quote me an exact price for all the work and get my watch back to me in 6 weeks. Dealing with person… Read Full Review

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★☆☆☆☆

“Don't buy from here”

Written on: 25/05/2015 by Maximillian221 (1 review written)

Don't buy from the watch lab. They have had my watch for repair 5 times in 18 mths - the watch cost £90, so not cheap, it's a Skaagen. It has been back now since 2nd March, and nearly 3 mths later, still no sign of it.The fault has been the same throughout, but all I get from the Watch Lab is that it's got a lifetime guareentee and so they will not offer me a refund. Try a proper jeweler - this place is a joke… Read Full Review

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★★★★★

“Great Service”

Written on: 24/05/2015

I have a Mathey Tissor watch quite expensive it had stopped working. I live in Manchester but was visiting York for a short stay. The watch had stopped and I was informed of the Watchlab in York. Brilliant is the best I could describe them. It took them 45 mins. and the people and service was top-notch. They have very qualified personnel. Give them a try if you have a problem with your watch. … Read Full Review

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★★★★★

“Great fast service”

Written on: 24/05/2015 by 92Dillon (1 review written)

Was delighted to find that there was a company like this as I have owned a very expensive Dior watch for some time and never knew where to take it… Read Full Review

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★★★★★

“Repair to Oris watch”

Written on: 23/05/2015 by Michael-Christopher (1 review written)

I was very happy with the service. They kept me intouch with the progress of the repair and tested the watch for a week before returning it to me. The watch is now working fine… Read Full Review

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★★★★★

“Time piece working”

Written on: 23/05/2015 by TallGuy1964 (1 review written)

Took my Fosil watch which I had not worn for years, to have one of the Hands repaired. The convenience of the Stands location, the friendly, timely and helpful service was perfect for what I needed within a short shopping trip into West Quay Southampton. I was also recommended to have my watch cleaned, which was something I hadn't thought about, and was well worth the extra. Got an old friend working again and in regular use...Thank You Watch Lab… Read Full Review

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