The Watch Lab Reviews

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★★★★★
4.6 / 5
94% of users recommend this
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  • Quality of service

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  • Value For Money

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The Watch Lab

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★★★★★

“I went to obtain a new battery for my Rado watch. I...”

Written on: 03/08/2014 by 128Goodwin (1 review written)

I went to obtain a new battery for my Rado watch. I was served by an advisor in your Chester Store who was polite and helpful. I left my watch for an hour and upon return it was all completed. No complaints and would always recommend your shop. I should add have had batteries replaced previously and have had no problems with either your staff or the service provided. Would certainly come again… Read Full Review

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★☆☆☆☆

“Don't be fooled by theM, when John Wayne and Billy the...”

Written on: 02/08/2014 by Sandtipper (1 review written)

Don't be fooled by theM, when John Wayne and Billy the Kid sweet talk you into thinking they are the fastest battery slingers in the west, you will later find out they are more like Woody and Stinky Pete from "Toy story" and the work is done by Mr Potato Head back in the LAB?( a bench, magnifying glass and some screw drivers!!!). When you get your watch back you also get a bill entitled "to infinity and beyond" it's now you will wish you were Buzz lightyear so you zap these High street Bandits… Read Full Review

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Jeremy Barker's Response to Sandtipper's Review

Written on: 05/08/2014

Hi,

Firstly may I complement you on your TV and Film dialogue, quite amusing, but on a much more serious note, please can you give me more detail and direct your concerns to myself as my Chester staff are unaware of such an issue?

Please email me with your Service Job Number and your phone number and I will of course look in to your frustrations and act accordingly.

The WATCH Lab prides itself on customer service, quality of watch repairs and the satisfaction of every single customer.

Kind regards

Jeremy Barker
Director

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★★★★★

“Mechanical watch”

Written on: 02/08/2014 by DallasSalisbury455 (1 review written)

I took my 1970 Sekunda watch to be cleaned and repaired. The Watch lab did an amazing job, I am absolutely delighted, and so enjoying wearing it. My mum gave it to me so it has sentimental value. Also ,I learnt so much about its manufacture which I did not know -- fascinating. There is a generous 1 year guarantee on the repair, which is very reassuring. I t took time to do, but that was because sourcing the exact parts was tricky. Can't praise them too highly… Read Full Review

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★★★★★

“Excellent service, no nonsense and straight forward”

Written on: 01/08/2014 by hvHill389 (1 review written)

Have to says will not be taking my watch back to Goldsmiths or others of the like whilst the watch lab is in Reading!!!! I took my designer watch there last week, usually I get told it has to be sent back to the manufacturers, but WL were able to provide the same service same day and at a third of the cost! I don't think I need say much more!… Read Full Review

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★★★★★

“Excellent friendly service with a smile”

Written on: 01/08/2014 by over56 (1 review written)

I took my new watch to The Watch Lab in the Potteries Centre, Hanley, in order to have some links removed and I was very pleased with the service. The young lady who dealt with me was helpful and very friendly. My watch was ready within the promised 20 minutes and I was not charged an exorbitant amount. I would have no hesitation in recommending The Watch Lab to anyone who needs their watch repairing and I will certainly be using them again… Read Full Review

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★★★★★

“Skagen Watch Service”

Written on: 01/08/2014 by EllaPatton (1 review written)

Took my Skagen watch in for service. The advisor at the Manchester Arndale shop fully explained what would be done, time to be taken and cost. Polite and efficient in every respect. Watch duly delivered early. Many thanks. Always been happy with the service I have received previously here… Read Full Review

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★★★★★

“Watch strap repair”

Written on: 01/08/2014 by pfColeman102 (1 review written)

The guys sourced the strap from TW Steel which had split, they fitted it in less than 5 mins. Quick and easy, job done. Very happy and very convenient… Read Full Review

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★★★★★

“Thrilled to bits.”

Written on: 01/08/2014 by Asher64 (1 review written)

Called into the watch lab in chester while I was on a break.i had an antique ladies cocktail watch that was 94 years old.had been to lots of different watch repairers to be told no guanrantee that it could work again.But the advisor in chester told me so much about the watch it was amazin,i called back later he gave me a quote,but told me that it would be in working order.i thought about it,yes I had it restored.It was ready before the time given,all the way along I was kept in touch by the… Read Full Review

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★★★★★

“Highly recommend!”

Written on: 31/07/2014 by KatyaH (1 review written)

Used The Watch Lab in the Reading Oracle branch twice to have batteries in my watches replaced. My watches were high quality designer brands so I wanted to use a reliable company. Was very pleased with advice and service provided by Aarron when I had the first watch done so I went back a week later to have another watch done. Both times the jobs were done efficiently and to a high standard. Service was fantastic. Highly recommend!… Read Full Review

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★★★★★

“Longines watch.”

Written on: 31/07/2014 by Stephenson131 (1 review written)

I brought my watch to have a battery changed and was told the whole case had to be replaced because whoever changed the previous battery had also ruined the case. It was a very expensive repair but at least I can now wear the watch. Its been perfectly cleaned and looks great. Staff were very friendly and efficient… Read Full Review

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★★★★★

“Old watch - new life”

Written on: 30/07/2014 by lilwatsit (1 review written)

I treated myself to a titanium watch between 15 and 20 years ago, when I got a new job. Over the years, I managed to snap off part of the clasp. The Watch Lab staff at Lakeside were fantastic, they took the time and trouble to call Citizen and then advise me that all parts on my watch were discontinued. However, they could measure up and find an alternative stainless steel clasp, which could be fitted on the inside of the titanium bracelet. I now have one of my favourite watches, back and… Read Full Review

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★★★★★

“good service”

Written on: 30/07/2014 by dzsolt (1 review written)

My wife watch needed new battery. I took the watch to the Oracle Shopping Center in Reading. Aarron checked the watch and told me what and how they can fix it. It looked like he knows what he is talking about. He told me its ready within an hour. I collected next day anyway.Great, quick service. The watch was ready next day. Efficient, excellent service. Definitely recommend to everyone… Read Full Review

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★★★★★

“Quick and easy”

Written on: 30/07/2014 by 332McCaffrey (1 review written)

They said they would change my battery and give my watch a clean-up in an hour and they were as good as their word. No drama's at all. Dropped the watch in - went shopping and it was ready for me when I came back. Would definitely go there again for my next battery replacement / repair… Read Full Review

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★★★★☆

“Watch Lab Buchanan Galleries Glasgow”

Written on: 30/07/2014

My wife’s watch needed the clasp fixed and pin replaced,I took it to the Watch Lab in Buchanan Galleries Glasgow, he served me and explained exactly what was required, time it would take to fix and that it would also benefit from a clean, all for £19.95. My first impressions were good, proof would be when I collected it. I called back about an hour later, watch was fixed and gleaming. He explained exactly what they had done. Very friendly and knowledgeable staff, I would definitely use… Read Full Review

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★★★★★

“Good, Fast Service!”

Written on: 30/07/2014 by SebastianKennedy1953 (1 review written)

I needed a battery changed on my watch and went to 3 different repair shops who informed they could not replace it on-site due type of watch and seal used and this would take 2-3 weeks. So, I visited the Brent cross branch of The Watch Lab and was told my watch would be ready in 45 minutes. I got back to the kiosk in 30 minutes and it was all done. Great service with a guarantee for the work done!… Read Full Review

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★★★★★

“Great Service At Glasgow Buchanan Branch”

Written on: 30/07/2014 by timmy87 (1 review written)

One of my watches needed a battery a few months back, so i took it in to get a quote, very happy with the reason prices. And now I taken two watches in for new batteries. No doubt if I do need anything done to my watches, this will be the first place i will think of. Nice friendly knowledgeable staff… Read Full Review

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★★★★★

“Excellent Service and Attention to Detail”

Written on: 30/07/2014 by Barnes222 (1 review written)

A watch I was given for my 21st birthday needed a new battery. I do not wear it often but I had been recommended The Watch Lab by a colleague and I was not disappointed. I was looked after by Greer who was very helpful and knowledgeable. He explained the process and further options available. His manner was friendly and in no way pushy when offering other services. Overall I found all the team to be extremely professional… Read Full Review

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★★★★★

“Fantastic”

Written on: 30/07/2014 by Avery47 (1 review written)

Very helpful and thorough and the watch was done exactly how I wanted. Couldn't be happier… Read Full Review

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★★★★★

“Brill service”

Written on: 29/07/2014 by Fazandgil (1 review written)

I went in to the shop in Chester on the off chance they could repair my watch broken watch strap and put a battery in another watch, as I was only there for the afternoon I needed them doing straight away. He advised me it was not a problem the watch battery was done straight away and if I came back in half an hour the other would be repaired,and have a mini valet. I went back after half an hour and sure enough the watch was repaired and had been mini valeted, it looked like new and the watch… Read Full Review

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★★★★☆

“Good service from Trinity Leeds”

Written on: 29/07/2014 by AkiraJenkins (1 review written)

My Omega Seamaster needed a new battery and service. The team at Trinity Leeds were able to offer me a service there and then or the option of having it sent to an authorised watch repairer at no extra charge. When they mentioned that they handle this type of watch constantly, I decided for the while you wait service, which took only 90 minutes, including a full clean. Most happy with the service from Louise and will be going there again… Read Full Review

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