The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2232
93% of users recommend this
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★★★★★

“Amazing service”

Written on: 11/01/2016 by Mcc123bacardi (1 review written)

I have utilised the watch lab for some 10 years now for all of my watches whether they be new or being a service they are efficient polite friendly and do not overcharge!!! Their work is guaranteed and they have never failed to carry out whatever repair ive needed!!!… Read Full Review

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★★★★★

“Fantastic service from both guys at this mobile...”

Written on: 10/01/2016 by Drewic158 (1 review written)

Fantastic service from both guys at this mobile branch would highly recommend to anyone… Read Full Review

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★★★★★

“Fast, friendly and efficient”

Written on: 10/01/2016 by AlysonWiley (1 review written)

I visited the store on a quick visit to town, I went in to have a battery replaced on my Michael Kors watch. The original jeweller told me i would have to wait 3 weeks as it would be sent off during Xmas period and i didnt want to wait that long. The Watch Lab were able to replace this within 45 mins in house which was great. The staff member was very friendly and let me know what other services they offered which was useful to know. I have visited this branch before and would recommend… Read Full Review

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★★★★★

“My totally resurrected watch!”

Written on: 09/01/2016

I thought my 10 year old watch had completely given up the ghost but after taking it to The Watch Lab in Silverburn, Glasgow it has been completely overhauled and returned to me in perfect working order. There were two members of staff, both extremely knowledgeable and helpful, who advised me that my watch was worth repairing. I'm sorry I can't remember their names but I would like to thank them for their help. I particularly liked the accessibility of the shop and the very friendly attitude of… Read Full Review

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★★★★★

“Good a quick service ”

Written on: 09/01/2016 by Allenkl404 (1 review written)

Perfect service and quality for reasonable price… Read Full Review

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★★★★★

“Watch battery replacement”

Written on: 09/01/2016 by yiKincaid445 (1 review written)

The store in Silverburn Glasgow I was served by the service was quick and efficient… Read Full Review

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★★★☆☆

“Just wanted a battery”

Written on: 07/01/2016 by Coxpy285 (1 review written)

Do not the expensive sealing after changing a battery. It always goes after the first year anyway so best to pay half the price elsewhere… Read Full Review

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★★★★★

“Excellent repair to my sons watch”

Written on: 07/01/2016 by JohnSweeney62 (1 review written)

A totally professional service from the Glasgow Silverburn branch. My son's Accurist watch required an additional link and a new pin. All staff were exceptionally courteous and knowledgeable, and kept me informed when spare part would be in stock. The link arrived ahead of schedule and again I was informed of this by telephone. When I returned to the Glasgow branch to get the watch repaired I found all the staff to be very helpful and the repair very reasonably priced. I have told family and… Read Full Review

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★★★★★

“Great fast service, my repair was ready in under 1h”

Written on: 07/01/2016 by P11nhd (1 review written)

Great fast service, my repair was ready in under 1h… Read Full Review

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★★★★★

“Incredible Customer Service”

Written on: 07/01/2016 by Andersonlv287 (1 review written)

It's very rare these days to encounter the kind of positive service that just makes you want to tell everyone about it, but that is how I felt after using the Watch Lab in Manchester's Arndale Shopping Centre. The staff are clearly well trained in their trade, and I trust them completely with a watch that is very valuable to me personally, but it was the excellent customer service that was most impressive. They were attentive, polite, informative, and knowledgable. The standard of their work… Read Full Review

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★★★☆☆

“Good but expensive”

Written on: 07/01/2016 by ueedee (1 review written)

Staff were friendly and helpful, and the watch battery was fitted within an hour. However, the price (£24) seemed too expensive for a new battery and I would have saved money going to a smaller independent shop… Read Full Review

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★☆☆☆☆

“Lack of Service”

Written on: 07/01/2016 by MaxineHanson (1 review written)

I found the centre in Hanley very rude. Total lack of customer care and I would definitely not be recommending them to anyone. Sold my husband a watch and apparently be very careful as there policy is no refunds on sale items. So now left with a watch that I cant even wear. Be very very cautious with this company. Please spread the word… Read Full Review

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★★★★★

“Excellent Service”

Written on: 23/12/2015 by McLarenF1 (1 review written)

We took my wife's new Tag watch into the Glasgow store to get some links taken out the bracelet on Sunday morning and the staff could not have been more helpful. 15 minutes later, bracelet ready and service with a smile. I also got a little advice on my own watch which was very helpful. Well done lad's… Read Full Review

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★☆☆☆☆

“Watch battery replacement”

Written on: 18/12/2015 by Horseracingjocky (1 review written)

I have been charged £60 for a replacement battery to my omega watch which I had carried out in Hanley. I agreed the price in good faith believing I was getting a competitive service. It is evident from research that this amount is around 100% too much for such simple work. I will not be recommending anyone to go to this company… Read Full Review

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★★★★★

“Great service!”

Written on: 10/12/2015 by beefjerky (1 review written)

Glad to see Watch Lab's stall in Crawley's County Mall. I had 4 watches that needed new batteries - a Paul's Boutique, Swatch, and a Tommy Hilfiger. Such efficient service and the watchmaker that assisted me, was very helpful. Would definitely recommend and use again! Some of my watches need to be resized, actually… Read Full Review

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★★★★★

“Outstanding service.”

Written on: 10/12/2015 by Porri (1 review written)

Unfortunately I did not make note of the names ,but all were very helpful, it was a battery replacement and they explained about resealing the watch, which had not been done previously. They said it would be ready in 1 hour and was again rxplained everything. Very nice staff took time with me and very honest about there work would defiantly use you again and would not hesitate to recommend you. Thank you do find efficientl service very often now a days… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/12/2015 by Jj2388 (1 review written)

Great service. That's the second time I have used the Glasgow store and they have been great both times. No hassle at all. I have just dropped my watch in the collect later on when I have finished. Staff are very knowledgable and helpful. Would definately recommend… Read Full Review

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★☆☆☆☆

“Warning! Terrible service”

Written on: 07/12/2015

Absolutely disgusted with this place, took in my watch for a battery replacement they informed me that it needed a service and quoted me a price, was then told it needed a new part and the overall cost would be £660 and 9 weeks delivery, I have since sent my watch to a specialist.... No service is required just a new battery at a cost of £ 49.99!!! What a complete joke the part that they insisted it needed has absolutely nothing to do with the mechanism of the watch and is not required..I… Read Full Review

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★☆☆☆☆

“Lacking Honesty and/or Knowledge ”

Written on: 05/12/2015

Asked for a quote to fix a Rotary Automatic Skeleton watch (retail price £160), the guy shook it a couple times and said it would need a full service costing £125 and 6 to 8 weeks to complete. Took it to a local jeweller instead (DD and A Ingle), £30 and one week later it's good as new. The Watch Lab is clearly untrustworthy… Read Full Review

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★☆☆☆☆

“DO NOT LEAVE AN EXPENSIVE WATCH HERE. CLUELESS”

Written on: 30/11/2015 by GageO'Neil233 (1 review written)

I am so angry. I left an omega in for better replacement. They broke the gear and not the time nor the date can be set. They were arrogant about it. The hole gear fell out in my hand do not use. Send it off as normal for a safe repair. Unless it's a watch and you couldn't care less about it. Steer clear!!! Watch experts my foot. Clueless. Totally clueless… Read Full Review

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