Reviews for Furniture at Work www.furnitureatwork.co.uk Reviews

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Sent three emails regarding my order - all ignored - can't get through to their customer services by phone. Awful

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DO NOT USE THIS COMPANY!

BEWARE!

I have ordered office seating and was told delivery would be 3-5 working days; I am still waiting 7 weeks later!

If you try to contact the "customer service" department you will be on hold 15mins + (if you are lucky to get an answer). They will promise to call yo ...

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PLEASE DO NOT USE THIS COMPANY

Just an update from problems from last month.

Despite an e-mail confirmation my order had been cancelled (and that took five days to get it out of them)and that my credit card would be refunded in 5-7 days. Guess what? NO REFUND AT THIS TIME.

It is now in the hands ...

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Would also have given them a 0 if I could. Apparently a bunch of clowns. Six weeks in - no sign of goods. Have requested refund and, obviously, no sign of that either. Got a couple of messages in response to my numerous emails saying they were 'dealing with it'. Off to Benidorm with the cash, mo ...

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Wish I had read reviews before I ordered. EVERYTHING that people say is true.
We received two chairs within two days - fantastic! The other part of the order (2 tables and a cabinet) have still not arrived 5 weeks later.
I may as well have paid the Oyez Straker prices after the waiting on the premiu ...

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I placed an order with furnitureatwork and it took just under 3 weeks for the chair to be delivered and then they sent the wrong item.

I have spent 20 minutes on hold on their phone line and not been able to speak to anyone and they dont reply to emails sent to their contact address.

Avoid this ...

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Was recommended this company by a client of mine so assumed they must be good, BIG MISTAKE!

Good points:
- Order went through without any problems
- Most of my order was delivered within a week of payment

Bad points:
- Zero communication, apart from one call from them regarding a table I had no id ...

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This company should be closed-down by trading standards.

Premium phone line, on hold for average 20mins each chase up call, if i had known that i would have ordered from harrods !

Do not use, ordered and received excuse after excuse to why the product has not arrived.

Still not arrived 5 week ...

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Placed an order with this company without checking any review sites as I was given their brouchure by a colleague who I assumed had dealt with them before.

***********PLEASE DO NOT USE THIS COMPANY**********

All the other reviews on this site mirror my experience.
On the positive, I received an ...

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Never use this company. I placed 2 orders, salesman guaranteed me delivery dates, neither arrived. I then spent numerous hours on hold to customer services requesting the order be cancelled. I still have not had a refund on my card. This company deserves negative stars. It has cost me phone bills an ...