Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.3 / 5
448
82% of users recommend this
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  • Customer Service

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  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“A great service”

Written on: 20/02/2014

Re: 2-Door Sloping Car Dog Crate by PetPlanet. I purchased this crate from Pet Planet through thier web site. It was very easy and clear. The item was cheap but just what I needed and was sent to me quickly. I got free postage as I added a few things on to my order to get it.I liked everything about my order… Read Full Review

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★☆☆☆☆

“charge for order over phone”

Written on: 18/02/2014

Rang to order pet carrier as not on line. was told that they charge £2 to order over phone. The item was a good price but the company seems greedy… Read Full Review

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Petplanet.co.uk's Comment

Written on: 19/02/2014

Hi, thank you for your review. As we are an online company we do charge an additional £1.99 to take orders over the phone. We do advise on the delivery page of our website that you would incur an additional fee for this: For orders placed over the phone we apply an additional £1.99 charge to cover the cost of our customer service staff (and to encourage you to order online; it's cheaper for us if you do!). Kind regards, Fiona Kirkwood, Customer Care Supervisor

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★★★★★

“Good quality at an affordable price.”

Written on: 18/02/2014

Pet Planet consistently provides good quality items and a very reliable service at a competitive price… Read Full Review

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★★★★★

“EXCELLENT VALUE”

Written on: 17/02/2014 by sgm629 (2 reviews written)

Excellent value for money. Dog loves it and plenty of room for him to lie down. Easy to assemble and sturdy. Arrived promptly. Would definitely recommend… Read Full Review

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★★★★★

“my pet planet order”

Written on: 15/02/2014 by moggiesmum (1 review written)

came well packaged on time and was 100% purrfect, products were better than advertised , lovely surprise , my kitten loves her tree , i need more boinks they both love them , huge mouse scratcher is a big hit , i haven’t tried my deluxe nail clippers yet but they are comfy to hold and cant wait to give them a go , cardboard scratchers are getting well used already and the senses track well what can i say its fast its fun its wild :) all in all great value for money , easy to use website… Read Full Review

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★★★★★

“Great Service”

Written on: 12/02/2014

I ordered a water hyacinth cat tree for my large cat. Easy ordering and fast delivery. Lovely product; better than described. Would definitely order from them again and thoroughly recommend… Read Full Review

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★★★★★

“Value for money”

Written on: 08/02/2014

Fab site, my breeder of my BSH's is now using it, unbelievable for royal canon products, so much cheaper than anywhere else… Read Full Review

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★★★★★

“Happy dogs”

Written on: 23/01/2014 by Bobbydog63 (1 review written)

Wouldn't use any other company, fast efficient delivery, Hills prescription food, cheapest around would highly recommend this company, I wouldn't use any other… Read Full Review

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★★★★★

“Good company”

Written on: 21/01/2014

good service and delivery and lots of products. Great offers too on dog beds which are really nice and my hounds love them. A good range of dog and other pet products… Read Full Review

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★★★★★

“excellent!!”

Written on: 18/01/2014 by e.southall (1 review written)

Excellent service and value for money will continue to use this website!… Read Full Review

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★★★★★

“Best shopping experience”

Written on: 17/01/2014 by silvervixis (1 review written)

Pet Planet are one of the best sites I have found. I got the size wrong for my cat bed (my cat is huge) and the return was very simple. Loved the product and I found the website to be A+ in both navigation and payment ability. Would definitely recommend and I intend to shop there in the future… Read Full Review

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★★★★★

“I love petplanet”

Written on: 16/01/2014 by Deedee37 (1 review written)

I get everything I need for all my animals and buy presents for other peoples animals so large variety, there are always good offers on and it's difficult to find even basic things cheaper anywhere else… Read Full Review

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★★★★★

“regular petplanet customer”

Written on: 15/01/2014

Been ordering from petplanet for over 2 years now, always been really happy with their prices and delivery. Only had one blip over the period and their customer services team sorted it really quickly, nice people and good value. Thanks petplanet… Read Full Review

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★★★★★

“Fantastic range of products at excellent prices”

Written on: 12/01/2014 by busnbess (1 review written)

Having used Petplanet for many years now they never fail to deliver on their promises. Purchases are dispatched with speed and the quality of products are high. A huge range of products are an immense appeal and have products priced to suit all pockets. Not only that, even more savings can be had by taking advantage of any special offers that are frequently published in newsletters. What I particularly like about this online store is the range of hard to get/specialist products which are… Read Full Review

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★★☆☆☆

“Express delivery rubbish!!”

Written on: 10/01/2014 by Harvey2014 (1 review written)

Ordered Create, bed & everything you need for a puppy 9th at 7.10am( order over £100 ) Because petplanet promise express next day delivery!! Booked day off work, by 3pm no delivery phoned Currier to be told for delivery Monday 13th said I had payed for express delivery!! they told me to contact petplanet because I wasn't very pleased. Phoned petplanet to be told it was the curriers fault, phoned back currier firm to be told if petplanet phoned them or Email them they could deliver it… Read Full Review

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Petplanet.co.uk's Response to Harvey2014's Review

Written on: 13/01/2014

Hi

Thank you for your review and I apologise for the experience you have had. Please contact me direct on fiona@petplanet.co.uk with your order number so we may look into this further for you.

Kind regards
Fiona Kirkwood
Customer Care Supervisor

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★★★★★

“My experiance with petplanet”

Written on: 08/01/2014 by Mariehull (1 review written)

I have shopped with pet planet a few times now. There service is excellent, delivery is very quick and they have a wide range of goods for most pets at very reasonable prices. I will be shopping with petplanet for all my pets needs in the future. I would highly recommend shopping at petplanet to anyone. *****… Read Full Review

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★☆☆☆☆

“WI HAD AN AWFUL EXPERIENCE WITH PET PLANET AND I...”

Written on: 20/12/2013

Ordered everything i would need for my new puppy - paid more for guaranteed delivery on the Tuesday, stayed in all day and the order didn't come. When I called Pet Planet late Tuesday afternoon to enquire as to where my order was, I was informed that a vehicle had broken down and that my order would definitely reach me the next day. This was obviously a huge inconvenience as I had purposely worked from home on the Tuesday and now I was going to have to stay in on the Wednesday. But as… Read Full Review

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Petplanet.co.uk's Comment

Written on: 23/12/2013

Thank you for your recent review. We never like to hear customers are disappointed with a purchase from Petplanet as we aim to provide high quality products and first class service at all times. I am very sorry that we have failed you on more than one occasion. Please may I ask you to contact me direct and ask for Denise Prendergast, Customer Care Supervisor so I may resolve this for you.

Kindest regards

Denise Prendergast
Customer Care Supervisor

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Alexj1's Comment

Written on: 23/12/2013

I'm not disappointed with my purchase from pet planet - i never received anything from you so this would be impossible.

You don't aim to first class service - that is absolute rubbish! All you have to do is pick out the products from your warehouse and stick them in a box with my name and address on - its not rocket science. The fact that your customer services team repeatedly made false promises proves that all you care about is keeping business and NOT first class customer service.

I could contact you but for what reason? I have already taken an unpaid half day of work last Friday and had to borrow a friends car to drive 45 mins to the nearest big pet shop. All this because your company failed to deliver a parcel on the agreed date and then continued to lie about sending it for the 3 following days.

I personally believe that I now have every right to claim back my damages caused by your company's actions. In the new year, when I return to London, I or my solicitor will be in contact.

Regards

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★☆☆☆☆

“Total shambles!”

Written on: 16/12/2013 by Dannielle92 (1 review written)

I ordered products from Pet Planet on a Friday needing them by Tuesday, a cat carrier and bed, a litter box, a scratching post and a brush. On Wednesday my Items finally arrived. The litter box I ordered was white and priced at around £40, the one I received was blue a totally different make and design and priced at half the price! I ordered a large scratch post worth around £70, I received a cat play tower priced at £22.99! I rang the company to sort it out, I was refunded for the scratch… Read Full Review

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Petplanet.co.uk's Response to Dannielle92's Review

Written on: 19/12/2013

Thank you for your recent review. We never like to hear customers are disappointed with a purchase from Petplanet.co.uk as we aim to provide high quality products and first class service at all times. I am very sorry that we have failed you on more than one occasion. Please may I ask you to contact me direct and ask for Fiona Kirkwood, Customer Care Supervisor so I may resolve this for you.
Kindest regards
Fiona Kirkwood
Customer Care Supervisor


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★★★★★

“Fabulous service”

Written on: 22/10/2013 by julietripcony (2 reviews written)

I have been thrilled with all aspects of the service,speed and value of Pet Planet. And would recommend them highly… Read Full Review

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★★★★★

“Excellent value and speedy delivery”

Written on: 28/09/2013 by MartynBarber (1 review written)

I ordered a pond filter and a pond pump as separate orders. Both were excellent value. I paid for quick delivery and 36 hrs later both arrived. I could not expect anything better… Read Full Review

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