Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.1 / 5
79% of users recommend this
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  • Customer Service

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  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“The product itself is really high quality, easy to...”

Written on: 16/04/2011

The product itself is really high quality, easy to assemble, and the cats adore it. Coldn't believe how fast it arrived. Great website, great product, definately use petplanet.co.uk again… Read Full Review

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★★★★★

“Excellent quality merchandise. Prompt Delivery. ...”

Written on: 13/04/2011

Excellent quality merchandise. Prompt Delivery. Good Customer Service. Highly recommended… Read Full Review

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★★★★★

“Great price for a great item. ”

Written on: 11/04/2011

Great price for a great item.
Cover looks good and keeps dog's hair off bedding.
I have a Labradoodle who has an unfortunate habit of wetting the bed if she becomes very stressed. Luckily she is growing out of this, but I had been looking for a good throw that was also waterproof in case of accidents.
Having looked at several throws, some just cotton so not waterproof others very expensive. I was pleased to find this throw, that really works and stays on bed.
PetPlanet were the cheapest for… Read Full Review

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★★★★★

“Great website that is easy to use either by searching...”

Written on: 06/04/2011

Great website that is easy to use either by searching for specific items or generally browsing the catalogue. The products are fantastic value for money, consistently cheaper than other sites and of exceptional quality. Reviews on site are a great guide to exactly what the product will be like and it's nice to see PetPlanets response when reviews are critical. I have ordered from them multiple times and I have never had any problems with delivery be it late or damaged products. I would and… Read Full Review

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★★★★★

“I have been really impressed with Pet Planet and have...”

Written on: 06/04/2011

I have been really impressed with Pet Planet and have placed several orders with them. They have an excellent variety of items (I have shopped for cat and dog products) at good prices though they also stock the higher end ranges.
I had a small problem with an item I bought and mentioned it in a review of the product on the site. Although I hadn't contacted the customer care team directly they still replied to me and were extremely helpful especially considering how minor the problem was and… Read Full Review

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★★★★★

“I have now placed two orders with this company. On...”

Written on: 05/04/2011 by topcat554 (2 reviews written)

I have now placed two orders with this company. On both occasions I have been very pleased with the level of service. Delivery has been prompt with well packaged items all at very reasonable prices. I had reason to comment adversely on one item out of the ten I ordered and this, without my asking, was immediately replaced. A first class service from a company that I would absolutely recommend to all… Read Full Review

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★★★★☆

“I've been using PetPlanet to purchase my dog food and...”

Written on: 05/04/2011

I've been using PetPlanet to purchase my dog food and misc. dog products for quite a long time, about 2 years-ish.

They are certainly usually cheaper than most online pet stores, but it still pays to check the competition out as usually doesn't mean "always."

Delivery is usually faster as well, providing there are no snowstorms in Scotland, in which case your order may turn up several weeks late. I am still not sure how much of that was PetPlanet though, and how much of it was the… Read Full Review

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★★★★★

“Wide range of products that are not easily available...”

Written on: 05/04/2011

Wide range of products that are not easily available elsewhere. Very competitive pricing too. Very quick on delivery and all items well packaged and as ordered. Couldn't wish for a better service and will definitely be using PetPlanet again and again… Read Full Review

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★★★★★

“I purchased some dog treats from Pet Planet as they...”

Written on: 03/04/2011 by ethexton (1 review written)

I purchased some dog treats from Pet Planet as they were exactly the same as the ones I was buying from my local pet superstore - but cheaper!! It was worth buying extra because they offered free postage - but you didn't have to buy a ridiculous amount either. The service was perfect and the items were well packaged. The only sad thing is that they don't stock my dogs main food - but I will certainly be getting all my other dogs needs from them. I would happily recommend Pet Planet to other… Read Full Review

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Lianne Kelly's Response to ethexton's Review

Written on: 26/04/2011

Response From PetPlanet.co.uk:
<br/>
<br/>We would like to thank the customer in this review for their comments. Our aim is to provide high quality products and first class customer service at all times. We would therefore ask the customer in this review if they could email lianne@petplanet.co.uk to advise which food their dog requires and we will investigate as to whether we might be stocking this in the future.
<br/>
<br/>Kind Regards,
<br/>PetPlanet.co.uk Team

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★★★★★

“I usually buy cat food on-line, as it's easier to get...”

Written on: 02/04/2011

I usually buy cat food on-line, as it's easier to get larger quatities of supplies that way. (And saves multiple trips to the supermarket!) If you buy a lot, delivery charges are waived, which makes buying online wothwhile.
It's also a good way of getting more unusual or better quality cat foods at a good price. Pet Planet are great: very good range of products, at good prices (so I can afford to treat my cats) and importantly, they really pay attention to the customer reviews they receive… Read Full Review

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★★★★★

“Pet Planet provide a great service - everything well...”

Written on: 01/04/2011

Pet Planet provide a great service - everything well packaged and delivered by courier. Love Royal Canin German Shepherd 24 - my RSPCA rescue (neglect case) GSD has blossomed on this food - she is nicely rounded (but not overweight), glossy coated and very happy. I actually ordered this for her because my persian cat is veryhappy on Royal Canin Persian 30 so I hoped Royal Canin would do the same for my dog, which it did! :):)… Read Full Review

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★★★★★

“Pet Planet is the best place online to shop for your...”

Written on: 31/03/2011

Pet Planet is the best place online to shop for your pets. Great customer service, fast delivery - always on time, good prices and wide range of products . I always shop there . I found Pet Planet a year ago and I've never even tried anywhere else as I really can't imagine better service. My dog loves her food and got her favourite toys from there. I truly recommend Pet Planet!!… Read Full Review

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★★★★★

“i have bought a few items from pet planet and i must...”

Written on: 30/03/2011 by stormsprince01 (1 review written)

i have bought a few items from pet planet and i must say the service you get is second to none, i have always had next day delivery, if you have a problem or are unsure about somethig they are so polite and helpful, the crate tray i have recently bought is excellent value for money and would recommend, i am going to buy another for a second crate i have, excellent store… Read Full Review

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★★★☆☆

“Many successful orders filled. good service generally...”

Written on: 30/03/2011

Many successful orders filled. good service generally ( do not order over snowy winters as they are based in scotland!). But one packet of dog food has never arrived( ordered jan), despite various phonecall and emails(3- 4months now, and no communication). They say it has been despatched ( 3 times now) but it has still not arrived! I was asked by petplanet to write this review because i have been positive about other orders i have made, obviously through automation. i am dissappointed that my… Read Full Review

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★★★★★

“I have been using Pet Planet since last summer when I...”

Written on: 29/03/2011

I have been using Pet Planet since last summer when I decided to get my dogs and was looking for equipment. The delivery is second to none and the speed at which they answer queries is marvellous.
The quality of the goods I bought is very high except for one game I bought for my dog, who worked it out within minutes....then chewed all the covers! LOL. I did feel that considering all dogs will chew, this game should have been more sturdy, but that's from the manufacturer not Pet Planet.
Will… Read Full Review

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★★★★★

“We're extremely happy with Pet Planet which is why we...”

Written on: 25/03/2011

We're extremely happy with Pet Planet which is why we make repeat orders. When a return is needed (with ours never quality, just a growing bulldog pup)- very helpful customer service. Good options - even if youve no access to post office. All round excellence, few and far between… Read Full Review

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★★★★★

“I bought this harness for my little russell and have...”

Written on: 25/03/2011 by samtaz14 (2 reviews written)

I bought this harness for my little russell and have always had
superb service from petplanet I found this the best place to look for
a new harness. My Russell Cara needs to different sizes of harness
for summer and winter for when she wears a coat. This harness is ideal
for both.
I would have liked to see the measurements for each sizing on the actual
pricing but I found this information elsewhere so knew it would fit.
Pet planet always sends things out when they say they will and their… Read Full Review

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★★★★★

“ ”

Written on: 25/03/2011 by honorablekate (1 review written)


i recently bought an ANCOL TENNIS BALL LAUNCHER from this company - t was the same as others i have and yet cheaper.
The goods were delivered quickly and by nice people.
I was a bit dissapointed in the lack of 'soft harness' range so did not get one, also the collar which i purchased, did not have 'eyelet holes' so we had to make them (as i am disabled this was bit difficult i had to get someone else to do it). It was not in the 'product description', however this maybe more Ancol's fault… Read Full Review

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★★☆☆☆

“I ordered a posh cat flap and accessories on line...”

Written on: 24/03/2011

I ordered a posh cat flap and accessories on line because it said "in stock". I expected delivery in three to four days as promised, but instead got an e-mail saying "out of stock", due in 10-14 days time. I duly cancelled my cat flap fitter and waited. After another 12 days, I rang to see what was going on and was told that the free cat litter sample was out of stock so they were waiting for that! I explained that I was not bothered about that but needed the cat flap as my fitter had been… Read Full Review

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★★★★★

“Good selection of treats not commonly available...”

Written on: 23/03/2011

Good selection of treats not commonly available elsewhere.
Competative pricing.
Prompt delivery.
Have been ordering from them regularly for some time now, no desire to try other sites… Read Full Review

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