Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.3 / 5
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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“Dog crate”

Written on: 06/02/2015 by Williamsla402 (1 review written)

I have an 8 week old Labrador puppy and purchased the sloping crate to ensure he was safe when travelling. I was concerned the crate would be difficult to assemble but it is really simple and can be folded in minutes. It is large enough to accommodate him when he gets bigger. I have a Ford ecosport and have to put the back seats down and the crate fits very snugly.i can only use the larger opening door but that opens with no restriction against the lip of the boot… Read Full Review

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★★★★★

“Very good company”

Written on: 05/02/2015

I have made several,orders from pet planet, I find the product range excellent, the prices reasonable and the service very good. In my last order I had ordered several catnip toys, when they arrived in the post, all the catnip,had fallen out of the tubes, out of the box and dissapeared! Following one quick phone call to customer services, replacements were immediately sent out free of charge. I am happy to recommend this company… Read Full Review

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★★★★★

“Brilliant website for animal products”

Written on: 04/02/2015 by missymoojosi (1 review written)

Have used Pet plant many times and have never ever been disappointed. Always excellent prices; quality products and customer services. I share their pages on Facebook for all my friends who have pets to see, and hope they take my advice and use this site. Always go here first to buy pet products before anywhere else. Highly recommended… Read Full Review

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★★★★★

“Great pet site!”

Written on: 03/02/2015 by Munronq100 (1 review written)

This is a great site. I found everything I was looking for at very reasonable prices. Delivery was also great to Ireland. I would not hesitate to use this site again… Read Full Review

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★★★★★

“Probably best Pet Supplies on line”

Written on: 02/02/2015 by Bloocat (1 review written)

I found Pet Planet when I had new rescue cat and needed a large scratch post which I have just replaced 2 years later - after daily use at least 10x day. A huge box (has to be) arrived by carrier 2 days earlier then predicted and Chloe (cat) is now teaching herself to pole dance! This is a much better product than I could find anywhere locally and is much used. There is also a choice of colour… Read Full Review

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★★★★★

“Great dog cage”

Written on: 02/02/2015 by Roccoo1972 (1 review written)

Orders the larg cage for my dog arrived as expected in fact it got here 2 days befor I was expecting it. It was easy to assemble and has lots of room for my dog to turn and move about. All in all I was impress with the servic and delivery also the goods. I would recomend petplanet to my family And friends… Read Full Review

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★★★★★

“the best petshop online”

Written on: 01/02/2015 by gammy22 (1 review written)

petplanet.co.uk are one of the most trustworthy pet shops online , i have placed quite a few orders with them and they have been at my door in a couple of days. I have only ever had one problem with one of my orders which was a dog coat which came and was the wrong size, petplanet gave me a full refund and told me to donate the coat to a charity of my choice, you do not get customer care any better than that and this is why i will always consider them first when placing any orders for my 2 dogs… Read Full Review

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★★★★☆

“Good service”

Written on: 01/02/2015 by CalvinMyers (1 review written)

As always the service was good just a hiccup with the delivery which pet planet worked hard to resolve. Thankyou Had this product before for my older cat often used and now the baby sits on it too look out of window and sleep, loves the mouse… Read Full Review

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★★★★☆

“Trustworthy and Reliable”

Written on: 30/01/2015

Have purchased from this company on a number of occasions and have always found them to be efficient and provide a speedy delivery of items ordered. Goods have been as described on website and have not had to return anything due to faults or wrong descriptions… Read Full Review

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★★★★★

“Great service, great prices!”

Written on: 30/01/2015 by dizzylizzy124 (1 review written)

I've used petplanet several times now after my daughter recommended them to me and I find them to be one of the best suppliers of pet products on the Internet. They have a fantastic range and prices are very competitive, Indeed often cheaper than anywhere else. Service and delivery are excellent and the products supplied are always of excellent quality… Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 30/01/2015

THEY ALWAYS HAVE THE STOCK YOU ORDER AND IT IS DISPATCHED QUICKLY AND WELL PACKED THE PRODUCTS ARE WELL DESCRIBED ON THE WEBSITE AND ARE GOOD QUALITY AND ALSO THERE ARE SOME GOOD DISCOUNTS. I WOULD RECOMMEND THIS COMPANY TO MY FRIENDS FOR ALL THEIR PET NEEDS AND FOODS TREATS AND TOYS… Read Full Review

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★★★★★

“Great company”

Written on: 29/01/2015 by Mirren1111 (1 review written)

Great service. Prompt delivery. They keep you informed about dispatch and delivery. Products as described. No complaints at all. I'll keep coming back… Read Full Review

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★☆☆☆☆

“Appalling customer service - order no. 1735292”

Written on: 21/01/2015

One of the worst online companies I have ever dealt with, who managed to completely destroy our experience of getting our new puppy. Sorry this is so long, but I'm happy to share the full story to explain how poor this company is. We placed our order for all our new puppy items - crate, mats, pet carrier etc. On the Friday, and paid for 48hr delivery to guarantee receipt by the following Tuesday as we were collecting our new puppy on the Thursday morning and wanted some time to set up our… Read Full Review

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★☆☆☆☆

“absolute rubbish service.”

Written on: 08/10/2014 by crazycrag (20 reviews written)

ordered a danish dog bed for 39.99, looked good in the picture, and had good reviews for it. when it came and i opened the box, i could not fathom what i was looking at, it looked like another box inside the box, it was really thin, about an inch thick, and the mattress bed was the same, totally different bed, and i had to pay to send it back, i looked on the website for the bed they had sent me, and they do not have it on there so i don't know where it has come from. i don't know how you can… Read Full Review

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Petplanet.co.uk's Response to crazycrag's Review

Written on: 15/10/2014

Good Morning

Thank you for your review. I am sorry to learn that you have had a poor shopping experience.

Would you please provide your order number so we may investigate this further for you and see if we can reach a resolution. It may be that we have sent the wrong product in error.

Kindest regards
Fiona Kirkwood
Customer Care Supervisor

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★★☆☆☆

“Poor customer service”

Written on: 23/07/2014 by Cade1977 (1 review written)

I ordered a 15kg bag of royal canine puppy food costing around £40 with the offer of free delivery and puppy guide. The guide never arrived. I emailed to explain and was told there was no deal. I then went onto the website to check and then took a screenshot as proof. I then emailed again and was told that they had ran out of puppy guides and had done so for over a week. By this point I had already received the order 10 days ago and up until the previous day the deal was still advertised. It… Read Full Review

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Petplanet.co.uk's Comment

Written on: 24/07/2014

Good Afternoon

Thank you for your post and I apologise that you feel you have had a poor experience. When we receive promotional items from the manufacturers we are able to add these to the website as gifts to customers. We only get a limited amount of these so the stock is exhaustive and will only ever be available on a first come first serve basis. We do run other promotions from time to time although they will not necessarily relate to Royal Canin but we can add to your future order. Please keep an eye on the website and should you see a 'Freebie' even if it is connected to another product we can always add this on for you. Please contact us when you are ready to place the new order so we may check and see what is available at that time.
I am very sorry but we have no stock of the puppy guide and no more coming in so we would be unable to send that particular item.

Kindest regards,
Fiona Kirkwood
Customer Care Supervisor

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Yjl32's Comment

Written on: 24/07/2014

You should make efforts to remove promotions as soon as you can't fulfil them. This was not done.When you can't commit to a promotion you can't fulfil you should inform the customer as soon as possible. I had to contact you twice to find out why. Why should I have to order another product in the future and then double check with you that you can commit to a particular promotion! That's a joke!! As soon as you couldn't supply it, I should have been informed and automatically supplied with the next free promotion for a similar product!! It's taken for me to complain on a public forum to get a response! One of which still seems to benefit pet planet- in that I have to spend more money!!!

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Yjl32's Comment

Written on: 24/07/2014

You should make efforts to remove promotions as soon as you can't fulfil them. This was not done.When you can't commit to a promotion you can't fulfil you should inform the customer as soon as possible. I had to contact you twice to find out why. Why should I have to order another product in the future and then double check with you that you can commit to a particular promotion! That's a joke!! As soon as you couldn't supply it, I should have been informed and automatically supplied with the next free promotion for a similar product!! It's taken for me to complain on a public forum to get a response! One of which still seems to benefit pet planet- in that I have to spend more money!!!

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Petplanet.co.uk's Comment

Written on: 13/08/2014

Good Morning

Thank you for your reply and your feedback provide.

I totally understand how frustrating it can be when you expect a free gift and it does not materialise. We are happy to offer a different 'Freebie' as advised in my reply . We were unable to offer you anything else at the time of our response as we were awaiting new promotions being delivered. We now have new promotional items available and can offer you one of the gifts from the small selection we have. Please contact our Customer Care Team and ask for myself.
Kindest regards

Fiona Kirkwood
Customer Care Supervisor

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★☆☆☆☆

“Completely Avoid! ”

Written on: 04/07/2014 by DCmanchester (1 review written)

We are very disappointed with PetPlanet and not happy with our experience with them. A week before the arrival of our new kitten I placed an order for various items and spent £280 on products. At the time I did not choose express delivery as the website stated 'We aim to despatch all items ordered using our Standard Despatch option within 2 working days'. Additionally, at the time their website said that 99% of orders were dispatched within 2 working days. After a few days I checked the… Read Full Review

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Petplanet.co.uk's Response to DCmanchester's Review

Written on: 04/07/2014

Good Afternoon,

First of all I’d like to say how sorry I am, clearly you’ve been inconvenienced and your overall experience with us has not been good. Admittedly there have been some problems on your order; in particular the timescales for delivery have been the biggest. It’s totally agreed that your order should have arrived first time and within the right timescales. In an ideal world this would be the case for every order, there are however exceptions to this from time to time – I’d like to say that the circumstances surrounding these exceptions frustrate us just as much as they do our customers who are impacted by them.

It’s extremely important for us to learn from experiences like this, we want to try and resolve anything outstanding and to put measures in place to stop it from potentially happening again. With that in mind, we’ve taken all your feedback onboard and will be working together with the staff and departments involved. Hopefully you can take some comfort from that fact that your feedback will be used to improve the experience of others.

I'm glad to hear that a member of our customer care management team has been in contact and that ultimately there's been a satisfactory outcome.

Once again, my sincerest apologies.

John
Head of Customer Care

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★★★★☆

“A tale of two halves!”

Written on: 26/06/2014 by Sparklegem (1 review written)

ordered two beds (XL Barkshire Harrington Dog Bed and Kingpets Box Duvet Dog Bed) for my dog (Boxer) and they arrived within 48 hours and were well packaged. When I got them home Bella was very pleased with the Kingspet bed and took no persuading in using this as her new bed and not my sofa!! Good amount of padding and a lovely soft top. Very pleased! However, when I inspected the Berkshire bed I found this product to be faulty with a hole in the middle of the bed that had been poorly… Read Full Review

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★☆☆☆☆

“Shocked at the rude  custom service! Clearly stated...”

Written on: 16/06/2014 by Corbettao147 (1 review written)

Shocked at the rude  custom service! Clearly stated in their terms and conditions is the policy that you are allowed to cancel your order prior to dispatch. I placed mine on the Saturday and cancelled on the Sunday. I then received an email saying that I cannot cancel the order because they had already loaded the van! Yet I had not received an email saying it was even dispatched. It wasn’t until two days later that I received an email saying the order was dispatched. I told them that this… Read Full Review

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Petplanet.co.uk's Comment

Written on: 25/06/2014

Hi

Thank you for your review and I apologise for the experience you have had. Please contact me with your order number so we may look into this further for you.

Kind regards
Denise Prendergast
Customer Care Supervisor

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★☆☆☆☆

“Poor delivery service”

Written on: 01/05/2014 by Watsonzm353 (1 review written)

I have been ordering from petplanet for a number of years and I am sad to say the quality of service has declined dramatically. Whilst the products remain of a high quality, the standard delivery service is now woeful. On the last three deliveries I have had my parcel left on my doorstep with no regard for whether or not it is in a secure location or if someone is in to take delivery. This is now petplanet policy and despite complaints it seems it is not going to change. Be aware your products… Read Full Review

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Petplanet.co.uk's Comment

Written on: 12/05/2014

Thank you for your recent review. We never like to hear customers are disappointed with a purchase or delivery from Petplanet as we aim to provide high quality products and first class service at all times. I am very sorry that we have failed you on more than one occasion. Please may I ask you to contact me with your latest order number so I can look into this further.

Kindest regards

Denise Prendergast
Customer Care Supervisor

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★★★★★

“Excellent service”

Written on: 24/02/2014 by karen88 (1 review written)

Great store with a excellent selection of pet products at reasonable prices and excellent customer service will definately be using this store again highly recommended… Read Full Review

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