Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.3 / 5
612
83% of users recommend this
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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“A very pleasant experience! ”

Written on: 24/12/2016 by Brewerce1950 (1 review written)

I only ordered once, and I am very satisfied with the order! Shipping was fast and the product itself was in great condition when I got it… Read Full Review

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★★★★★

“Good prices, great service”

Written on: 19/12/2016 by Redd145 (1 review written)

My first purchase from Pet Planet, but certainly not my last as I cannot fault them. I found what I wanted easily on their web site, the price was very good, it was easy to order and pay for and the delivery was within the time scale promised. So a perfect purchasing experience… Read Full Review

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★★★★★

“Excellent products with superb first class service”

Written on: 19/12/2016 by Bart1810 (1 review written)

I ordered quite a lot of items for my new puppy. Delivery was extremely quick. Unfortunately the Dog crate had a faulty door which Petplanet immediately arranged to have collected from my home by courier and a replacement was immediately dispatched. I had my replacement within 2 days and the faulty one was collected at the same time. I believe the best customer service can only be judged when you have a problem and Petplanet were superb beyond question. The dog crate(savic) is excellent… Read Full Review

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★★★★★

“Met all expectations”

Written on: 18/12/2016

Products arrived promptly in excellent condition and at a great price. Will most certainly be a regular customer and will advertise company to my relatives and friends. Huge choice of pet paraphernalia and informed all the way from ordering to delivery regarding my products. There was no disappointment… Read Full Review

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★★★★★

“Excellent and reliable. ”

Written on: 17/12/2016 by Chloespeggy (1 review written)

I have been using Pet Planet for some time now, usually for dried dog food, but have bought other items too. They have been consistently good and reliable. I recently bought a fabric dog crate to replace a worn out one. This came very promptly and I am very pleased with the purchase which surpassed my expectations. It was very good value and looks great. I would thoroughly recommend Pet Planet to friends and acquaintances… Read Full Review

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★★★★★

“Excellent”

Written on: 17/12/2016

Fast delivery, good value for money and great communication. Very pleased with my purchase. Will definitely recommend to my family and friends… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 16/12/2016 by 26Duffy (1 review written)

Have placed quite a few orders from Pet Planet. They are very competitively priced and delivery is prompt. I have had to contact customer services a couple of times when something has been damaged on arrival or something has developed a problem and the customer service has been excellent; handled promptly and without any issues, and replacement items have been dispatched quickly. I will certainly use them again, and would recommend them… Read Full Review

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★★★★★

“Bits of plastic that are worth much more than they cost”

Written on: 14/12/2016 by Tammie12 (1 review written)

At first glance these seem just like spiral pieces of plastic that are not much good, my three cats looked at them and two walked away. But my little girl cat Lexi absolutely loves them, she chases them, bats them and carries them around with her. I have had them a few weeks now and had to order more as she looses them so I need plenty in backup. I have bought them expensive toys, but nothing has kept any of them occupied for as long as these keep her occupied and happy… Read Full Review

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★★★★★

“Fast friendly service.”

Written on: 14/12/2016 by Jimmiroo (1 review written)

Perfect cosy cat bed protects from draughts, removable cushion, very roomy my cat loved it. Best price with fast postage and excellent customer service… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 09/12/2016 by fpNewton186 (1 review written)

I have used pet planet a few times and every time I have ordered from them there has always been a issue! they have even sent me parcel with missing items and charged me for them! It's not until I complain they put it right and the latest parcel they past my data on to yodel and not my parcel so it toke forever to come. I just want to stress how poor there service really is and I will not be using them again!… Read Full Review

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★★★★☆

“Great product and service, delivery not so good”

Written on: 04/12/2016 by DAVIESEF (3 reviews written)

Great product and when I had to contact customer services they were knowledgable and helpful and sorted out my issues. Delivery was not very impressive as despite contacting the delivery company YODEL to advise I would NOT be able to take delivery until the following week, I was assured it would be held but they tried to deliver and ultimately returned the package to Pet Planet. It was redelivered with less issues but I had to collect it from the YODEL depot. I also have a concern that the bags… Read Full Review

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★★★★★

“Excellant customer service”

Written on: 29/11/2016

You best judge a company when a mistake is made. Part of my order was incorrect,within 24hours it was all rectified and I had all my correct goods. Will definatly shop with them again as nothing was too much trouble… Read Full Review

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★★★★★

“A very good product.”

Written on: 29/11/2016 by JacobyHarris (1 review written)

The recent product bought from Petplanet was very good value for the price, well done Petplanet. I would recommend them to everyone wanting to buy pet products… Read Full Review

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★☆☆☆☆

“Dont Go Their”

Written on: 24/11/2016 by aswad34 (1 review written)

Orders delivered by Yodel first mistake first order 3 days late arrived 20;20 second order charged for five items albeit that one had been cancelled which shows on the invoice but dose not seem to matter to them and the item delivered 20:35 appalling… Read Full Review

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★★★★★

“Great value fast delivery”

Written on: 24/11/2016 by Brendanz387 (1 review written)

very fast delivery at a great price for the dog food I wanted Royal Canin Labrador Retriever Junior 2 x 12kg. Easy to order and I also order on behalf of a friend and food can be sent to a different address from the billing address. You can also sign up for emails to know when there are offers on the food you want plus there is a loyalty scheme. For speed and value I would recommend Pet Planet… Read Full Review

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★★★★★

“Great value - excellent service.”

Written on: 24/11/2016 by UncleFrankiesays (1 review written)

The title says it all. Purchased Royal Canin Kitten food 10 Kg pack, the price was excellent and delivery exactly as anticipated. Great deal, great service - much appreciated… Read Full Review

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★★★★★

“Good value pet products”

Written on: 24/11/2016 by Mya48 (1 review written)

Good value dog food and accessories. Prompt delivery and good service. Will definitely use their online store again… Read Full Review

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★★★★★

“Awesome Aquarium!”

Written on: 23/11/2016 by Finlayfiggy (1 review written)

Very happy with PetPlanet. The delivery service for this quite large aquarium (90 litres Aquael 70) was fast with the aquarium arriving well packaged. A good thick cover of deep walled bubbled wrap around the outside ensured the boxed tank arrived completely undamaged. Credit is also due to the courier DPD for careful handling and courteous delivery, the driver even brought it into the room for me! The tank is excellent for both long term fish enthusiasts and beginners. I did not buy the… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 23/11/2016 by MatiasDougherty115 (1 review written)

We have found Iams dog food ideal for our two labradoodles. They are not overweight, have plenty of energy and very good coats. Also the service from Pet Planet is excellent.We would certainly recommend their products… Read Full Review

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★★★★★

“Great Company to deal with.”

Written on: 23/11/2016 by Velez18 (1 review written)

I recently purchased a "Frozen" plex Ice Castle ornament. It arrived very quickly, much to our grand-daughter's delight, - she was very happy with it, (she's only 3 years old), and we were very impressed by the professional service that Pet Planet gave us. I would highly recommend this Company to anyone wishing to make a purchase. There is no negative points to give this Company, - it was a pleasure buying from them, and I would certainly be getting more items from them… Read Full Review

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