Written on: 06/04/2011
I have been really impressed with Pet Planet and have placed several orders with them. They have an excellent variety of items (I have shopped for cat and dog products) at good prices though they also stock the higher end ranges.
I had a small problem with an item I bought and mentioned it in a review of the product on the site. Although I hadn't contacted the customer care team directly they still replied to me and were extremely helpful especially considering how minor the problem was and... (read more)
Written on: 05/04/2011 by topcat554 (2 reviews written)
I have now placed two orders with this company. On both occasions I have been very pleased with the level of service. Delivery has been prompt with well packaged items all at very reasonable prices. I had reason to comment adversely on one item out of the ten I ordered and this, without my asking, was immediately replaced. A first class service from a company that I would absolutely recommend to all. (read more)
Written on: 05/04/2011
I've been using PetPlanet to purchase my dog food and misc. dog products for quite a long time, about 2 years-ish.
They are certainly usually cheaper than most online pet stores, but it still pays to check the competition out as usually doesn't mean "always."
Delivery is usually faster as well, providing there are no snowstorms in Scotland, in which case your order may turn up several weeks late. I am still not sure how much of that was PetPlanet though, and how much of it was the... (read more)
Written on: 05/04/2011
Wide range of products that are not easily available elsewhere. Very competitive pricing too. Very quick on delivery and all items well packaged and as ordered. Couldn't wish for a better service and will definitely be using PetPlanet again and again. (read more)
Written on: 03/04/2011 by ethexton (1 review written)
I purchased some dog treats from Pet Planet as they were exactly the same as the ones I was buying from my local pet superstore - but cheaper!! It was worth buying extra because they offered free postage - but you didn't have to buy a ridiculous amount either. The service was perfect and the items were well packaged. The only sad thing is that they don't stock my dogs main food - but I will certainly be getting all my other dogs needs from them. I would happily recommend Pet Planet to... (read more)
Written on: 02/04/2011
I usually buy cat food on-line, as it's easier to get larger quatities of supplies that way. (And saves multiple trips to the supermarket!) If you buy a lot, delivery charges are waived, which makes buying online wothwhile.
It's also a good way of getting more unusual or better quality cat foods at a good price. Pet Planet are great: very good range of products, at good prices (so I can afford to treat my cats) and importantly, they really pay attention to the customer reviews they receive:... (read more)
Written on: 01/04/2011
Pet Planet provide a great service - everything well packaged and delivered by courier. Love Royal Canin German Shepherd 24 - my RSPCA rescue (neglect case) GSD has blossomed on this food - she is nicely rounded (but not overweight), glossy coated and very happy. I actually ordered this for her because my persian cat is veryhappy on Royal Canin Persian 30 so I hoped Royal Canin would do the same for my dog, which it did! :):) (read more)
Written on: 31/03/2011
Pet Planet is the best place online to shop for your pets. Great customer service, fast delivery - always on time, good prices and wide range of products . I always shop there . I found Pet Planet a year ago and I've never even tried anywhere else as I really can't imagine better service. My dog loves her food and got her favourite toys from there. I truly recommend Pet Planet!! (read more)
Written on: 30/03/2011 by stormsprince01 (1 review written)
i have bought a few items from pet planet and i must say the service you get is second to none, i have always had next day delivery, if you have a problem or are unsure about somethig they are so polite and helpful, the crate tray i have recently bought is excellent value for money and would recommend, i am going to buy another for a second crate i have, excellent store. (read more)
Written on: 30/03/2011
Many successful orders filled. good service generally ( do not order over snowy winters as they are based in scotland!). But one packet of dog food has never arrived( ordered jan), despite various phonecall and emails(3- 4months now, and no communication). They say it has been despatched ( 3 times now) but it has still not arrived! I was asked by petplanet to write this review because i have been positive about other orders i have made, obviously through automation. i am dissappointed that... (read more)
Written on: 29/03/2011
I have been using Pet Planet since last summer when I decided to get my dogs and was looking for equipment. The delivery is second to none and the speed at which they answer queries is marvellous.
The quality of the goods I bought is very high except for one game I bought for my dog, who worked it out within minutes....then chewed all the covers! LOL. I did feel that considering all dogs will chew, this game should have been more sturdy, but that's from the manufacturer not Pet... (read more)
Written on: 25/03/2011
We're extremely happy with Pet Planet which is why we make repeat orders. When a return is needed (with ours never quality, just a growing bulldog pup)- very helpful customer service. Good options - even if youve no access to post office. All round excellence, few and far between. (read more)
Written on: 25/03/2011 by samtaz14 (2 reviews written)
I bought this harness for my little russell and have always had
superb service from petplanet I found this the best place to look for
a new harness. My Russell Cara needs to different sizes of harness
for summer and winter for when she wears a coat. This harness is ideal
I would have liked to see the measurements for each sizing on the actual
pricing but I found this information elsewhere so knew it would fit.
Pet planet always sends things out when they say they will and their... (read more)
Written on: 25/03/2011 by honorablekate (1 review written)
i recently bought an ANCOL TENNIS BALL LAUNCHER from this company - t was the same as others i have and yet cheaper.
The goods were delivered quickly and by nice people.
I was a bit dissapointed in the lack of 'soft harness' range so did not get one, also the collar which i purchased, did not have 'eyelet holes' so we had to make them (as i am disabled this was bit difficult i had to get someone else to do it). It was not in the 'product description', however this maybe more Ancol's... (read more)
Written on: 24/03/2011
I ordered a posh cat flap and accessories on line because it said "in stock". I expected delivery in three to four days as promised, but instead got an e-mail saying "out of stock", due in 10-14 days time. I duly cancelled my cat flap fitter and waited. After another 12 days, I rang to see what was going on and was told that the free cat litter sample was out of stock so they were waiting for that! I explained that I was not bothered about that but needed the cat flap as my fitter had... (read more)
Written on: 23/03/2011
Good selection of treats not commonly available elsewhere.
Have been ordering from them regularly for some time now, no desire to try other sites. (read more)
Written on: 23/03/2011 by lvferrito (1 review written)
I only use two online pet stores and this obviously is one of them. I find their site user friendly and as I am disabled I have to do ALL my shopping online. Hence I value stores I can trust in all ways.
I have already recommended this store to friends because I am part of the local dog community where I live and so know that they will go online and take a look. For those who are not then I allow them to sit at my computer and take a look, telling them that if they want to order online from... (read more)
Written on: 22/03/2011
Easy to order, good choice of products, good offers with special prices on Hills Dog Foods, order arrived when it was supposed to....... what more can I say. (read more)
Written on: 19/03/2011
The item was sent quickly, well packaged and it was very good value in the sale. I am delighted with Pet Planet (read more)
Written on: 18/03/2011
I thought that the service from Pet Planet was excellent, I ordered a 15kg bag of dry dog food and a few other bits to take advantage of the free delivery offer. Initially there was a small problem with delivery/despatch but once notified this was sorted out very quickly by a helpful member of staff and i recieved the order in good time and well packaged. As I live in the Shetland Islands its good to find a provider who will offer a delivery service to the islands as on larger items this can... (read more)
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