Pet Planet Reviews - www.petplanet.co.uk

Click here if this is your business
★★★★☆
4.3 / 5
434
82% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Planet - www.petplanet.co.uk - Ask a question now

Media Gallery for Pet Planet - www.petplanet.co.uk

Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Food for allergies”

Written on: 09/02/2015 by JaylinTaylor90 (1 review written)

We always buy this food for our dog, Lily, who has a sensitive skin. It works well for her and she loves it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“good web site...good products..reliable & efficient...”

Written on: 09/02/2015 by Julissa75 (1 review written)

I have bought several things on different occasions from Pet Planet...trays toys etc for my cat...always very impressed by the products and by the smooth transaction/delivery etc. This is a decent reliable company...working hard to give good service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent”

Written on: 08/02/2015 by Gradytn481 (1 review written)

Excellent products, very competitive prices with plenty of choice. Fast delivery. My recent experience with customer services has been excellent with good communication and fairly quick replacement of items damaged during delivery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Perfect dog coat”

Written on: 08/02/2015 by Fallonko371 (1 review written)

My purchase of a dog coat from Pet Planet was delivered very quickly. On arrival I was delighted with the product. It was super quality, thick and cosy and really good value for money. It looked very dapper too.The coat was bought to hopefully help with a leaking bladder problem and since wearing her coat, my dog Darcy hasn't had a single" accident". Even my neighbours have admired the coat and asked for the web address. I wouldn't hesitate to reccomend Pet Planet. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best Dog bed”

Written on: 07/02/2015 by vbLevesque389 (1 review written)

Great sturdy bed, well made and easy to put together, dog very happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Easy to deal with, and offering quality products at...”

Written on: 07/02/2015 by MilagrosPhillips (1 review written)

Easy to deal with, and offering quality products at affordable prices… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dog crate”

Written on: 06/02/2015 by Williamsla402 (1 review written)

I have an 8 week old Labrador puppy and purchased the sloping crate to ensure he was safe when travelling. I was concerned the crate would be difficult to assemble but it is really simple and can be folded in minutes. It is large enough to accommodate him when he gets bigger. I have a Ford ecosport and have to put the back seats down and the crate fits very snugly.i can only use the larger opening door but that opens with no restriction against the lip of the boot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very good company”

Written on: 05/02/2015

I have made several,orders from pet planet, I find the product range excellent, the prices reasonable and the service very good. In my last order I had ordered several catnip toys, when they arrived in the post, all the catnip,had fallen out of the tubes, out of the box and dissapeared! Following one quick phone call to customer services, replacements were immediately sent out free of charge. I am happy to recommend this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant website for animal products”

Written on: 04/02/2015 by missymoojosi (1 review written)

Have used Pet plant many times and have never ever been disappointed. Always excellent prices; quality products and customer services. I share their pages on Facebook for all my friends who have pets to see, and hope they take my advice and use this site. Always go here first to buy pet products before anywhere else. Highly recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great pet site!”

Written on: 03/02/2015 by Munronq100 (1 review written)

This is a great site. I found everything I was looking for at very reasonable prices. Delivery was also great to Ireland. I would not hesitate to use this site again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Probably best Pet Supplies on line”

Written on: 02/02/2015 by Bloocat (1 review written)

I found Pet Planet when I had new rescue cat and needed a large scratch post which I have just replaced 2 years later - after daily use at least 10x day. A huge box (has to be) arrived by carrier 2 days earlier then predicted and Chloe (cat) is now teaching herself to pole dance! This is a much better product than I could find anywhere locally and is much used. There is also a choice of colour… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great dog cage”

Written on: 02/02/2015 by Roccoo1972 (1 review written)

Orders the larg cage for my dog arrived as expected in fact it got here 2 days befor I was expecting it. It was easy to assemble and has lots of room for my dog to turn and move about. All in all I was impress with the servic and delivery also the goods. I would recomend petplanet to my family And friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“the best petshop online”

Written on: 01/02/2015 by gammy22 (1 review written)

petplanet.co.uk are one of the most trustworthy pet shops online , i have placed quite a few orders with them and they have been at my door in a couple of days. I have only ever had one problem with one of my orders which was a dog coat which came and was the wrong size, petplanet gave me a full refund and told me to donate the coat to a charity of my choice, you do not get customer care any better than that and this is why i will always consider them first when placing any orders for my 2 dogs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good service”

Written on: 01/02/2015 by CalvinMyers (1 review written)

As always the service was good just a hiccup with the delivery which pet planet worked hard to resolve. Thankyou Had this product before for my older cat often used and now the baby sits on it too look out of window and sleep, loves the mouse… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Trustworthy and Reliable”

Written on: 30/01/2015

Have purchased from this company on a number of occasions and have always found them to be efficient and provide a speedy delivery of items ordered. Goods have been as described on website and have not had to return anything due to faults or wrong descriptions… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service, great prices!”

Written on: 30/01/2015 by dizzylizzy124 (1 review written)

I've used petplanet several times now after my daughter recommended them to me and I find them to be one of the best suppliers of pet products on the Internet. They have a fantastic range and prices are very competitive, Indeed often cheaper than anywhere else. Service and delivery are excellent and the products supplied are always of excellent quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“GREAT SERVICE”

Written on: 30/01/2015

THEY ALWAYS HAVE THE STOCK YOU ORDER AND IT IS DISPATCHED QUICKLY AND WELL PACKED THE PRODUCTS ARE WELL DESCRIBED ON THE WEBSITE AND ARE GOOD QUALITY AND ALSO THERE ARE SOME GOOD DISCOUNTS. I WOULD RECOMMEND THIS COMPANY TO MY FRIENDS FOR ALL THEIR PET NEEDS AND FOODS TREATS AND TOYS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great company”

Written on: 29/01/2015 by Mirren1111 (1 review written)

Great service. Prompt delivery. They keep you informed about dispatch and delivery. Products as described. No complaints at all. I'll keep coming back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service - order no. 1735292”

Written on: 21/01/2015

One of the worst online companies I have ever dealt with, who managed to completely destroy our experience of getting our new puppy. Sorry this is so long, but I'm happy to share the full story to explain how poor this company is. We placed our order for all our new puppy items - crate, mats, pet carrier etc. On the Friday, and paid for 48hr delivery to guarantee receipt by the following Tuesday as we were collecting our new puppy on the Thursday morning and wanted some time to set up our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolute rubbish service.”

Written on: 08/10/2014 by crazycrag (20 reviews written)

ordered a danish dog bed for 39.99, looked good in the picture, and had good reviews for it. when it came and i opened the box, i could not fathom what i was looking at, it looked like another box inside the box, it was really thin, about an inch thick, and the mattress bed was the same, totally different bed, and i had to pay to send it back, i looked on the website for the bed they had sent me, and they do not have it on there so i don't know where it has come from. i don't know how you can… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Petplanet.co.uk's Response to crazycrag's Review

Written on: 15/10/2014

Good Morning

Thank you for your review. I am sorry to learn that you have had a poor shopping experience.

Would you please provide your order number so we may investigate this further for you and see if we can reach a resolution. It may be that we have sent the wrong product in error.

Kindest regards
Fiona Kirkwood
Customer Care Supervisor

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview