Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.1 / 5
79% of users recommend this
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  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★☆☆☆☆

“Would not recommend them”

Written on: 16/11/2011 by Ana-Spain (1 review written)

I live in Spain and ordered a Petporte cat flap on 27th September when the money was deducted from my card. They said they would send me an email when the goods were transported. On 4th October I send them a reminder and received no reply. I ultimately telephoned them and they said it would be sent the next day. I then received an email telling me the cat flap was incompatible with our electricity voltage (Britain 230v, Spain 230v) and could not be sent. They said they would refund my… Read Full Review

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★☆☆☆☆

“Pet Planet Suck Really Badly.”

Written on: 10/11/2011

I just cancelled my order after waiting for over a month, I'll never buy from them again. Online shopping is supposed to be convienient, well it's not convienient if you stuff nevver arrives… Read Full Review

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Lianne Kelly's Comment

Written on: 11/11/2011

Hi. I am so sorry to hear of the horrific problems you have encountered with your order and can totally appreciate your comments. I would, however, be very appreciative if you would contact me direct, so that I can look into the matter in more detail. We always aim to give the highest level of service possible and it is apparent we have failed on this occasion. Kindest regards, and once again, my sincere apologies.
Yvonne Jack (Head of Customer Services)

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★☆☆☆☆

“Cost of goods on credit card bill! Ordered 9 days ago...”

Written on: 23/09/2011

Cost of goods on credit card bill! Ordered 9 days ago for a sick guinea pig - goods never arrived and phonecall message not returned. Say they are doing a stock take but this is no excuse. Will never use again… Read Full Review

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★☆☆☆☆

“they cancelled my order without telling me”

Written on: 25/07/2011

i ordered last week 2 items and to my surprise when i asked today why i did not receive yet, the lady told me i cancelled the order by phone last Thursday, something that never happened!!! She kept blaming me till I asked my husband to talk to them; once he mentioned he was worried about fraud they accepted that by mistake they cancelled my order and not the one they were supposed to. Now I have to sort out the mess through Paypal and get my money back. I would never buy from them again… Read Full Review

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★★★★★

“Hi I bought Arden Grange Puppy Food as my Newfoundland...”

Written on: 20/05/2011

Hi I bought Arden Grange Puppy Food as my Newfoundland had an E-coli Infection
he was put on Antibiotics for 3wks his Toilet was still very soft after finishing them so I thought I would try Arden Grange it is great his Toilet is back to normal and he really likes it.Delivery was really quick will never change… Read Full Review

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★★★★★

“My maine coon contracted a urinary tract infection and...”

Written on: 20/05/2011

My maine coon contracted a urinary tract infection and requires vetinary brand food to treat this. I found it on pet planet for £12 cheaper than what the vet offered the same product for.

Pet Planet offers excellent deals on all aspects of pet care. I have so far been impressed by their cheap prices and excellent delivery service. I strongly recommend this service… Read Full Review

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★★★★★

“Petplanet.co.uk is the place to go for pet toys....”

Written on: 19/05/2011

Petplanet.co.uk is the place to go for pet toys. Almost everything my puppy owns has come from there. The value for money is great, i spent around £50 on my last order and the amount of items i recieved was incredible. My puppy thought Christmas and his Birthday had all arrived at once. He was si excited by all the toys he very quickly hid them all over the house so he was the only one to play with them, forever he has some thing form petplanet.co.uk haning out his mouth. This website us the… Read Full Review

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★★★★★

“We purchased Pet Head Purrtastic Skin Soothing Shampoo...”

Written on: 19/05/2011

We purchased Pet Head Purrtastic Skin Soothing Shampoo 235ml From petplanet,for an abused cat with sever skin problems. It was delivered within 24 hours and works well. The cat is happier asnd looking better.

We have used Petpleant for a couple of years buying bulk food. We cant fault their service… Read Full Review

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★★★★★

“Ive been using orijen adult dog food for well over a...”

Written on: 18/05/2011 by colliepam (1 review written)

Ive been using orijen adult dog food for well over a year now,alongside a raw diet for my two border collies.In my opinion,this is an excellent food and the dogs love it and are in great condition.I would definately reccomend this food… Read Full Review

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★★★★★

“They have everything I needed as a new cat owner. The...”

Written on: 16/05/2011

They have everything I needed as a new cat owner. The reviews on the site by more experienced pet owners helped me get exactly the right items. Delivery is fast too… Read Full Review

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★★★★★

“I have been shopping with PetPlant for 4 years and...”

Written on: 16/05/2011 by NicciH (2 reviews written)

I have been shopping with PetPlant for 4 years and have never had any problems with the service or the products. Delivery is always prompt and items well packaged. The range of products is wide and offers a good choice of cost too. I can't fault the service, products or value of money. The reviews on the site are really useful too, obviously written by genuine pet owners wishing to share opinions. The site is easy to navigate, descriptions are clear and the photos are a real help. I would… Read Full Review

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★★★★★

“The Harness does exactly what it says on the tin, we...”

Written on: 16/05/2011 by Collymonster (1 review written)

The Harness does exactly what it says on the tin, we have a powerful Staffordshire Bull Terrier called Stuart, he is very strong and usually pulls continuously. The harness has curtailed all but the a little of the problem which really amazed us. A good product from a good company who kept you up to date with information re the products arrival… Read Full Review

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★★★★★

“petplanet.co.uk have an impressive range of goods, and...”

Written on: 15/05/2011

petplanet.co.uk have an impressive range of goods, and I find them to be remarkably good value for money, prompt and free delivery (on orders of a certain value which I always exceed because I buy food in bulk), and have never experienced anything negative with them. I would definitely recommend them to anyone with a dog or cat (I haven't looked at products for other pets so can't comment). The price of food means that I can afford to feed my animals great quality complete food, which I… Read Full Review

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★★★★☆

“I was looking for a special type of aquaruim, A Fluval...”

Written on: 15/05/2011

I was looking for a special type of aquaruim, A Fluval brand. They had all the products and ones that werent in stock was marked, but could be obtained if ordered. I liked the tick box that you are wiling to wait a week, it made it clear it might not arrive within 24 minuits lol.

My only grip is the company who tried to deliver the parcel . I had to travel to pick it up, if it had been the post office It would of been better… Read Full Review

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★★★★★

“Good item that helps keep the litter tray clean and if...”

Written on: 15/05/2011 by zella1920 (1 review written)

Good item that helps keep the litter tray clean and if the user is careful can last up to two weeks if the tray is scooped daily (I use mine with Extra Strength World's Best Cat Litter and have one tray per cat, might be less with different litter and/or more/bigger than average cats per box). Also seems to help keep odours to a minimum (as long as the tray is scooped daily).

The Item Description was good and told me what I needed to know… Read Full Review

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★★★★★

“I have used them for years, 3 generations of cats with...”

Written on: 14/05/2011

I have used them for years, 3 generations of cats with different requirements. Always been reliable. A large range of products to choose from.
I like the favourites section as well as the bought before so I can refer to them… Read Full Review

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★★★★★

“I like Pet Planet, I discovered them a couple of years...”

Written on: 14/05/2011

I like Pet Planet, I discovered them a couple of years ago on the web. I recently recommended them to a fussy neighbour who was chuffed with the price of another Royal Canin product for her 2 kitties. I buy Maine Coon 31 in heavy 10kg bags which are delivered free to my front door. Delivery is mostly within 5 days of placing the order.

The Pet Planet web site is a bit busy, but the products are categorised and you can easily navigate it.

Once I had issue when a litter tray base arrived… Read Full Review

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★★★★★

“Pet Planet provide an excellent service for shopping...”

Written on: 13/05/2011

Pet Planet provide an excellent service for shopping on the internet. Choice of goods is huge and their web site is easy touse and navigate. Delivery was even better than they stated, our goods arrived within 3 days. The dogs beds we purchased, medium sized touch bed in a bag, are exactly what we needed, descriptions of items on the web site are excellent, clear and informative, in fact having searched for several days for this type of dog bed, I was quite surprised to find them, and being on… Read Full Review

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★★★★★

“This is a first rate company, everything about it is...”

Written on: 11/05/2011

This is a first rate company, everything about it is excellent. It has a large selection of items and the prices are competetive. The communication is good, delivery is quick, you just can't fault it. I will definately be using PetPlanet again and I would have no hesitation in recommending this company. I can't think of a bad thing to say ! Try them, you certainly won't be disappointed… Read Full Review

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★★★★★

“Excellent website with a wide selection of great...”

Written on: 11/05/2011

Excellent website with a wide selection of great products,at a reasonable price… Read Full Review

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