Pet Planet Reviews - www.petplanet.co.uk

Click here if this is your business
★★★★☆
4.1 / 5
79% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Planet - www.petplanet.co.uk - Ask a question now

Media Gallery for Pet Planet - www.petplanet.co.uk

Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Order Elsewhere”

Written on: 25/08/2012 by TonyHopkins (1 review written)

If you would like your items to be delivered on time, correctly packaged and the CORRECT items, then do not order from Pet Planet. I paid £132 for a rabbit hutch/coop and to include "Express Delivery" My product arrived within 3 days, only when it arrives, they have sent two box 1's and no box 2. After calling them back I was told a courier would be over on the Friday to drop off the item and collect the incorrect item. Friday passes and still no hutch. Over a week later I still have 2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Would not use again”

Written on: 15/08/2012 by Simzozo (2 reviews written)

I ordered about seven items from this site, items were delivered in dribs and drabs even though I asked for priority delivery. After the first delivery I phoned to ask about missing items and we agreed a suitable delivery date. Did the items arrive - no. Very bad communication. I especially needed the bedding for a puppy and I ordered it well in advance only to be told on second chase up phone call that it was out of stock. There was no communication about this - I would have appreciated some… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Simzozo's Response to Simzozo's Review

Written on: 15/08/2012

Will be sharing on facebook and twitter for sure...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chickibalti's Response to Simzozo's Review

Written on: 17/08/2012

I have responded to your comment about my review ( chickibalti) see my original review.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Shocking customer service”

Written on: 28/07/2012 by melross695 (1 review written)

I ordered a pet bed from them 10 days ago. Due to a failure with their system it was despatched with an incomplete delivery address. I emailed them straight away and the reply I got was basically 'too late, already despatched, your problem, nothing to do with us, suggest you check with your sorting office. Still trying to get my money back. I will never use this company again. Customer service? - they don't know the meaning of the word!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“PETPLANET.CO.UK”

Written on: 02/07/2012 by lellgee (1 review written)

DREADFUL CUSTOMER SERVICE, NO REPLY TO EMAILS, DO NOT USE! BOUGHT DOG FOOD IN JUNE STILL NOT RECEIVED A MONTH LATER. NO FOOD OR OFFER OF A REFUND AS THEY DO NOT REPLY TO EMAILS AND CANNOT GET THROUGH ON THE PHONE! AM NOW HAVING TO ASK MY BANK TO RETRIEVE PAYMENT FROM THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Proctor & Gamble Association. AVOID!”

Written on: 21/06/2012 by midgetme (1 review written)

I have used Pet Planet in the past and they have been very good. Unfortunately I stopped using them because of their links with Crufts. Today I received an email from them highlighting their association with the barbaric Proctor and Gamble who are clearly using Pet Planet and the Olympics to advertise themselves!. Proctor and Gamble are well renowned for their use of animals to experiment and test their products on. Despite many protests, appeals, and petitions they have needlessly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor communication”

Written on: 13/06/2012

Ordered 3 items 11 days ago, not told one item out of stock so order could not be delivered. They ignored my email asking what had happened to my order so needed to phone them. Poor communications again, they implied it was my fault. I had to cancel the out of stock item in order to release the other 2 items in order, but still can't tell me when the order will be delivered. I will never use use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service, fast delivery!”

Written on: 13/06/2012 by chickibalti (2 reviews written)

I have dealt with this company several times now and each time communication regarding my order is great. They regularly email you to keep you up to date, and there special offers on the brand of dog food I buy are very good, often the cheapest around. I have never had any negative experiences with this company and would not hesitate to use them again. Just wish all pet supply companies would offer such fantastic customer service! Thank you very much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Simzozo's Response to chickibalti's Review

Written on: 15/08/2012

Yeh right! Very suspicious review I think...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chickibalti's Response to chickibalti's Review

Written on: 16/08/2012

RESPONE TO SIMZOZO'S COMMENT!
You clearly have an issue with this company and that is fair enough, after all everyone has their right to review their experience using this website. However, I do object to you implying that my own personal review is suspicious! I have used this company many times and have never had any problems, you clearly have had issues and I would strongly suggest that instead of slating my review you channel your energy into something more productive!
Have a nice life!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chickibalti's Response to chickibalti's Review

Written on: 16/08/2012

Excuse me??!! What's that supposed to mean?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★★★★

“Fast, cheap delivery on 30KG order”

Written on: 21/05/2012 by bernardc (3 reviews written)

I was wary looking at recent reviews, but very organisation can have tough periods and as they had previously been excellent and now accept PayPal, I thought why not, I'll go for something inexpensive. Their price on our preferred cat litter including delivery was cheaper than our local Pet superstore. Order was dispatched and received very quickly, so I will definitely be ordering more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Simzozo's Response to bernardc's Review

Written on: 15/08/2012

Yes tough periods maybe but no excuse for poor customer service...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst Service Imaginable”

Written on: 17/04/2012 by Siddevine (1 review written)

It Started with the majority of my order being out of stock which was acceptable as it was clealry stated that they were out of stock. This became unacceptable when Petplanet refused to dispatch my order as they werre waiting on a free item coming into stock. I had to phone and cancel the free item before they would dispatch the order. The order then partially arrived after Petplanet telling me for 10 days that they cannot send partial orders. The remaining part of my order has never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Still waiting”

Written on: 13/03/2012 by lucy.angus (1 review written)

It has been 2 months since I placed an order from pet planet. I still have not recieved the item I ordered. The £50 payment has gone from my bank account for the item and postage to Ireland. I have asked for a refund but have been ignored. I keep getting the same email response back, 'I will contact the courier and ask them to ring you' I have had the same response back about 6 times now. I have even asked for the couriers phone number so I can chase this up but have been ignored again. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good price and choice but the delivery was a bit slow”

Written on: 03/02/2012

I occasionally buy applaws dog food from Pet Planet. In general no complaints, but the way the product page looks is a bit awkward. I cannot select how many tins of food I want - and end up clicking "Add Basket" multiple times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Such good service I'm surprised at the negative...”

Written on: 25/01/2012 by lindaluvdup (1 review written)

I've ordered from Petplanet once before and entire experience matched Petsupermarket, very good. They had great prices on some Danish Design large dogs beds I've had my eye on for a long time so I ordered them. When I checked the price for next working day despatch it was only £2.99, which is very cheap in my experience, so I paid that too. I ordered late on Friday afternoon, just before 5pm, and was amazed when the entire order arrived on Monday! I didn't even expect them to despatch the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Simzozo's Response to lindaluvdup's Review

Written on: 15/08/2012

Yes and you are protesting about negative reviews which also makes you ummm...suspicious.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“14 days later and still waiting!”

Written on: 24/12/2011 by Acuarioangel (1 review written)

I ordered two toys on December 10th. The money was taken from my account straight away. 4 days later I was told one item was out of stock and had a 2-3 week wait. I asked to cancel this from my order but send the reaming toy and reimburse my account for the out of stock item. All I can say regarding the progress is that now 14 days since I ordered and many emails later the order has not left petplanet according to the tracking facility on their website. I was told money for the dog toy would be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service poor delivery and incorrect products!!!!”

Written on: 19/12/2011 by laura990 (1 review written)

When I placed the order I was informed there would be up to a 2 week wait. After two weeks I rung the office and spoke to a lady who said they would dispatch part of my order which would arrive within 4 working days and dispatch the rest when I comes into stock. I checked the online tracker as I still hadn’t received my order 6 days later. When I made my booking I put in the notes ‘can leave in compost’, thinking the delivery person would use common sense and knock before they left the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service on two orders so far”

Written on: 16/12/2011 by glenc (307 reviews written)

I've used Pet Planet twice now and both times found them to very competitive on price and the products were delivered on time and efficiently I'll definitely be using them again for future pet-related purchases All round excellent … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Keep well well away!”

Written on: 12/12/2011 by Polarhog (1 review written)

Over a month since products were ordered, pretty much a month since emailed to tell me the items were dispatched and still no delivery!!!! Phoned the company and the idiot who answered the phone was less than helpful and told me the only option was to go to my local post office depo to ask what THEY! Had done with my items. After informing them is had already enquired there I was told to 'sit tight' when I asked will they will be here before Christmas my response was 'hmm ask your post depo'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 05/12/2011 by katiebrown (1 review written)

I ordered some items for my dogs. They arrived extremely late despite being very small and only 3 items. When they arrived one item was missing, they had handwritten 'out of stock' on the order form. Why are they selling items as in stock on their website if they don't have them? I will not be using this company again. Very slow and obviously the website does not keep up to date with stock levels… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“order over a month ago still not received ”

Written on: 30/11/2011 by stevepeter (2 reviews written)

herrible herrible herrible ordered over amonth ago still not received not returning emails or calls do not use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 27/11/2011

Placed an order 2 weeks ago and am still waiting for it when all the items were in stock. I purchased items off this site on behalf of my nan who is not computer literate and sold her the benefits if buying online. I now get constant phonecalls from her chasing up her order. I have sent numerous emails to petplanet.co.uk and the cheeky sods still haven't replied. If your thinking of placing a Christmas order through these, don't, it's not worth the stress and the items will not arrive in time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 21/11/2011 by Boogeeee (1 review written)

After one month of waiting my order arrived, and half of it was not what I ordered. No notification from Pet Planet that I was not getting what I ordered, they just sent other products ??? Terrible... … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Petplanet.co.uk's Response to Boogeeee's Review

Written on: 25/11/2011

Hi. I am deeply sorry to hear of the problems you have encountered with your order. We always aim to give the highest level of Customer Service possible and it is apparent that we have failed miserably on this occasion. Please contact me direct and I will do all I can to resolve the matter to your satisfaction. Kindest regards. Yvonne Jack (Head of Customer Services)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview