Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
479
81% of users recommend this
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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★☆☆☆☆

“missing parts, disinterested customer service”

Written on: 28/01/2016 by deedee70 (1 review written)

I ordered a play centre for cats, consisting of scratch posts and sleeping areas etc. When it arrived, it was missing a part. Rang customer services, selected the option for wrong order/missing parts and waited quite a while in a queue-am assuming that means plenty of other people are having the same problem. Got told by an abrupt member of staff that she would "have to have a word with the warehouse and see if they'll send out the missing part. I'll ring you back in 24 hours to let you know."… Read Full Review

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★★★★★

“An excellent company”

Written on: 07/01/2016 by Rosemaryxx (1 review written)

I think this company has the best customer service I have come across. I had a problem with my order and they sorted things out for me immediately. I would recommend them to anyone… Read Full Review

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★★★★☆

“Satisfied customer”

Written on: 28/12/2015 by Gingerred (1 review written)

I have ordered items from Pet Planet on several occasions and I have always been completely satisfied with my products, packaging and delivery, also online ordering is extremely easy to use. I would recommend 100%… Read Full Review

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★★★★★

“The best cat litter”

Written on: 29/11/2015 by Barond445 (1 review written)

I found the best cat litter at Pet Planet. Natures Calling biodegradable cat litter. I have 2 young cats and of course tried many different kinds of litter. Then I found Natures Calling. Gone is that smell when I open the door first thing on a morning. It is so easy to clean the trays, and as it says on the bag I only need to clean them fully once a month. Saving time and wastage. Biodegradable which is always a good thing. I highly recommend this product to anyone who has to have litter trays… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 26/11/2015 by NeilMacC (1 review written)

Order delivered to wrong address- we after waited till we were short of food for our dog. Phoned them and spent ages on the phone to be told they had to investigate further and could I phone tomorrow. No thank you - will order from an honest and competent company… Read Full Review

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Henx20's Response to NeilMacC's Review

Written on: 09/02/2016

Totall agree ordered 2 juwel 3D backgrounds shown in stock paid for them only to be told day later only have one in stock and it's been discontinued. So told send me one I will purchase other one from elsewhere. they sent out on the 3/2/16 not arrived yet 9/02/16 rang 3 times asked them for a tracking number for courier for some reason they have used standard Royal Mail they have no tracking info whatsoever. No proof of postage what company does not keep record of their deliveries. Poor service can't give me. Straight answer do not order from this company I have dealt with 40+ company's dealing in pet supplies and this is the worst of them all pay a little more for your item and get it delivered without poor excuses

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★☆☆☆☆

“Faulty goods late delivery”

Written on: 19/11/2015 by Keaganx39 (1 review written)

After looking around for a few days on which fish tank to get , good value and high ratings. I decided to order a 200l fish tank plus a few other little bits to go with. I waited 7 days without confirmation of diapatch I rang them, said it would be here Friday (3 days more) I took Friday off work for this delivery. It arrived Thursday afternoon when I was at work. When I picked it up from a neighbour the tank had a crack 2/3rda the length of the tank. Completely unusable. Trying to charge me… Read Full Review

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★☆☆☆☆

“Failed to deliver as promised”

Written on: 27/10/2015 by DMJH (2 reviews written)

It's not easy for me to get time off work, so when I pay extra to secure a delivery date I expect it to be met. They give no tracking service and no indication of when it might arrive, so you can't even do anything with your day other than sit inside and just wait. Now you may be thinking that it's not their fault it is the courier. But really pet planet only have two jobs - to find out what you want and to get it to you. If they are unable to meet that... well one out of two isn't great is… Read Full Review

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★★★★★

“Always a pleasure ”

Written on: 20/10/2015 by MrsStather (1 review written)

I highly recommend this site to all my friends, orders are always speedy, great value for money, well packaged and the quality is always great, customer service are always a great help if I need to ask any questions .. simply cannot fault them. Thank you from me and my cats who think your service is puuuurfect… Read Full Review

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Bluekipper's Response to MrsStather's Review

Written on: 29/11/2015

I agree with everything you say. Can't fault them.

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★☆☆☆☆

“never got my fish tank”

Written on: 15/10/2015 by terible123 (1 review written)

I have ordered my fish tank, did check my email every day for a dispatch e-mail and after 10 days of waiting and not getting any information what is happening to my fish tank decided to give a call ( money was already taken from my account. to my surprise they have told me, that they have attempted the delivery on friday, the day i do work. Another thing, that was interesting, that they did not leave any card, that they have tried to deliver as well. so after i spoke they said they will call to… Read Full Review

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★★☆☆☆

“ A site not designed for tablets???”

Written on: 15/10/2015 by Erik431 (1 review written)

I tried 4 times to order online using my iPad to no avail. I ended up phoning customer service and enquired about the error message I kept getting. After looking into it she said it could be if I was trying to use a tablet to place the order. What?? Dumbfounded, I asked her to repeat what she'd said and she explained that the site is not designed for tablets and I would have to use a p.c. to place an order. What?? And if I didn't have a p.c. there would be an admin fee to order over the… Read Full Review

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★★☆☆☆

“waiting for items.”

Written on: 14/09/2015 by RebekahRobinson386 (1 review written)

I ordered a replacement dog crate tray and cushioned mat on Wednesday evening 9/9/15 . I payed extra for next day delivery. I ordered late on wednesday evening so I expected it to arrive today Friday the 11/09/15. It is now 7.50 pm and the delivery has not arrived. Customer services is now closed. I will be calling 1st thing in the morning as I required the items ordered for the weekend. I am very disappointed. The tracking service is also rubbish and tells you nothing except it's been… Read Full Review

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★★★★★

“Very good website”

Written on: 31/08/2015 by Landin50 (1 review written)

The customer service is very nice, kindly and answer quickly ! … Read Full Review

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★☆☆☆☆

“terrible customer service. really slow delivery.”

Written on: 20/08/2015 by happycaz (1 review written)

Delivery took over 2 weeks. Wrong product arrived. Contacted customer services, no apology just we will send another. Great another 4 days wait. The product I had ordered had a value of £10.99, the product they sent by mistake had a value of £54.99. Did they thank me? Nope just "we will email you a label and you can take it to post office". Appalling customer service. Will never order from this company again… Read Full Review

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★☆☆☆☆

“Outstanding in its awfulness”

Written on: 10/08/2015 by Stefanie44 (1 review written)

I have just received a box of items which was not only late, it was the wrong order and had ALL the contact details of the other customer. Mildly irked, I called customer services. She could not tell me when it would be redelivered and her dismissive attitude made me ask for a full refund. She said that was fine but refused to say when I could have it saying as "soon as possible". There was more interest in getting the items back which I pointed out were a) crushed or b) torn due to terrible… Read Full Review

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★★★★★

“i love them ”

Written on: 31/07/2015

I use pet planet often from dog food to cat litter and things for the rabbits I have always had excellent service and everything delivered fast in perfect condition, I would recommend them highly and the price for postage is fabulous. My cat carrier is a medium one but looks like it will last my short hair domestic a lifetime all for £12. The dogs had lots of toys off of here and they last him forever I ordered a bed and he cant get enough of it and as for the cat tree I have had it 3months… Read Full Review

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★★★☆☆

“Do not order if you need something quick!!!!”

Written on: 30/07/2015 by wisewoman33 (1 review written)

If you order something from PetPlanet, expect it to take at least a week to arrive!!!!! After paying £5 delivery, I would expect it to be processed the same day, not a couple days later. After ringing to find out the status of my order, after a couple of days I was told that they had only just processed the order. They then said it would take at least three working days by parcel force!The excuses they made was poor and you could tell the guy was getting fed up of repeating himself. Terrible… Read Full Review

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★★★★★

“trusty.reliable.site”

Written on: 28/07/2015 by dixieangel (1 review written)

I needed to change my dogs food to expensive at vets so looked online and came across petplanet.i did come across others but petplanet was the one for me.i needed a site I could trust and petplanet was the one where as other sites did things that I didn't trust where as petplanet did everything in the correct professional manner.they also have good offers and a variety of pet products.now I buy her toothpaste and toys from there as well.i will be getting other products as well and also my dogs… Read Full Review

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★★★★★

“Has everything your pet could need.”

Written on: 27/07/2015 by 1975Lawrence (1 review written)

Apart from a great choice of pet products they provide your items quickly. I always buy in bulk and then I get free delivery. Fantastic. Good prices too… Read Full Review

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★★★★★

“Quick easy bargain”

Written on: 22/07/2015 by IyanaDean (1 review written)

Finding the product I wanted at a bargain price was easy on the Pet Planet website. Delivery was swift and the item was suitably packaged. I even got a free gift! What's not to like?… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/07/2015 by 271Reed (1 review written)

Easy to use website. Good product descriptions. Useful reviews. Good pricing. Clear order confirmations. Useful despatch notifications. Quick delivery. Good all round service. Have been recommending to my fellow dog owners… Read Full Review

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