Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
460
81% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“Excellent service”

Written on: 11/07/2015 by 271Reed (1 review written)

Easy to use website. Good product descriptions. Useful reviews. Good pricing. Clear order confirmations. Useful despatch notifications. Quick delivery. Good all round service. Have been recommending to my fellow dog owners… Read Full Review

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★★★★★

“thoroughly recommend”

Written on: 09/07/2015

reliable, fast, quality products at competitive prices, have ordered from them many times and will certainly go back. ordering process is simple, quick response to queries. one occasion I received the wrong colour product, had immediately replaced with request to donate the item to pet charity or my choice… Read Full Review

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★★★★★

“80 cm fish tank”

Written on: 04/07/2015 by wrobbo (1 review written)

i was after a large fish tank for a number of years but the prices put me off until i found petplanet.i got 80 cm tank for £94.99which was at least £100 cheaper than any where else online.i ordererd it and 3 days later i received.it was well packed and i must say i am over the moon with this.if you want cheap tank then these guys are ones to go to.excellent value.:}… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 27/06/2015 by Leoneld148 (1 review written)

I have never had a problem with Pet Planet and have used them for a couple of years now, however my last order was a disaster from the beginning when my 20kg of cat food was delivered on time but upon opening the parcel it turned out to be dog food. I emailed Pet Planet that evening expecting a response the next day,but ended up phoning them as I hadn't heard by lunchtime. Eventually I go through and was assured that they would pick up the erroneous goods and deliver the correct goods the next… Read Full Review

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★★★★★

“Perfect item puchased”

Written on: 09/06/2015

The item i purchased was first class, quality, and the right price. It was delivered in a couple of days, packed very well. Will be ordering very soon in the future, as I have seen items i buy on the website also. Definately very pleased with this company… Read Full Review

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★☆☆☆☆

“Horrid customer service at Pet Planet”

Written on: 02/06/2015 by Abdiell133 (1 review written)

I paid almost £8.00 postage to have a bag of cat food delivered on a set day. This is food that I cannot buy locally and I do not drive. The food did not arrive and I was at home all day. No card posted through my letterbox. When I phoned Pet Planet Customer Service I was told that the food would arrive today. I explained that I had experienced this previously with this company and that the food was delayed for many days. The manager had, on the previous occasion, given me a sincere apology… Read Full Review

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★★★★★

“Best Cat Toy”

Written on: 18/05/2015 by FluffyHuffy (1 review written)

We bought the "catch-me-if-you-can" electronic cat toy after reading the reviews on the Pet Planet site. It lives up to the reviews & is a brilliant toy for our Ragdoll house cats, giving them plenty of exercise. They love it so much they come running from wherever in the house they are sleeping as soon as I switch on the motor & they hear the rod & feather rustling under the cover… Read Full Review

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★★★★★

“Pet Planet”

Written on: 16/05/2015

I have always had an excellent service provided by Pet Planet and all goods bought have been of a very good quality. Pet Planet are highly competitve in price and found they are a lot cheaper than other websites and stores. … Read Full Review

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★★★★★

“Great availability of next day stock and delivery ”

Written on: 13/05/2015 by kaurj (1 review written)

I placed a large order before 2pm and it arrived the following afternoon. Delighted with the ease of ordering and delivery as I was due to collect my kitten from the animal shelter. Kitten is now happily situated and enjoying all her toys. +… Read Full Review

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★★★★★

“Best prices and Great Service”

Written on: 04/05/2015 by mandyoriginal1 (1 review written)

I have used the Pet Planet website quite a few times now for a variety of dog products and can honestly say I have never been disappointed. Delivery is speedy, packaging is good and the prices are unbeatable. The only slight criticism I have is that postage isn't free under £39 spent which I think should be a bit lower, and I would probably shop on the site even more frequently!… Read Full Review

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★☆☆☆☆

“ORDER FROM ANYWHERE BUT HERE”

Written on: 08/04/2015

PetPlanet clearly cannot keep their promises regarding delivery times. I have spent the better part of 2015 waiting for various orders to arrive. They are unhelpful in getting you the items when you are supposed to get them, and even AFTER you are supposed to get them. JUST DON'T USE PETPLANET IF YOU WANT YOUR ITEMS IN ANY KIND OF REASONABLE TIME FRAME. Oh and they also let you complete orders and pay for them, only to tell you that your item is out of stock afterwards. How does a pet website… Read Full Review

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★★★★★

“EXCELLENT!!!”

Written on: 08/04/2015 by Mitchellui1988 (1 review written)

My first time with Pet Planet, great service, quick delivery and excellent products. I will be using them again. It would be my first choice for my three little puss cats. Lots of choice for all pets and easy to use website. There is nothing I did not like about it. I recommend… Read Full Review

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★★★★★

“Great online store!”

Written on: 07/04/2015

I have bought dog beds, toys, food and pens from this company. Their prices are very competitive, fast efficient service and good quality products. Thoroughly recommended!… Read Full Review

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★★★★★

“Good choice, service and value”

Written on: 01/04/2015 by atnorfolk (1 review written)

After a few shops over the last year and a bit, I found shopping at Petplanet very easy and cheaper comparing to high street and some other websites. Very good selection of products not found on the high street. Despatched in 48hrs. So far, not had any problems with any of the products, so no interactions with customer services. Highly recommended… Read Full Review

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★★★★★

“Perfect for pet supplies! Whatever it is!”

Written on: 23/03/2015 by ElianMolloy (1 review written)

Pros: -Quick dispatch -Reasonable prices -Good quality -Large selection -Variety -Dedicated -Cost effective -Long lasting carriers I purchased a cat carrier from Pet planet, and after my cat rebelling to many of the traditional plastic pet carriers she loved her new carrier!! It was nice and spacious for her and comfortable. She could see outside and when she wasn't going to the vets she could play with it,making it her playground! Or her secret den! Not so expensive! Quality purchase… Read Full Review

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★★★★★

“One happy cat”

Written on: 23/03/2015 by sandramclavy (1 review written)

Having had one very poorly cat with urinary problems I was advised by the vet that Charlie needed special diet cat food for the rest of his life. I was horrified at the price from the vets so looked online for a company who could provide the same at a lesser price. I found Pet Planet and have been over the moon with the price and the speed of delivery. Charlie is fine now eating his food (which he enjoys) and I am one happy owner with the price. Definitely would recommend Pet planet to my… Read Full Review

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★★★★★

“Great products, plenty of choice.”

Written on: 23/03/2015 by cclewis (2 reviews written)

I went on petplanet to buy an activity tower for my cats and they love it. I also bought a covered litter tray that has a separate tray underneath for wet litter, it's great I wish I had known about it years ago! I've since shopped a couple of times at petplanet as they have a good variety and unique products and they are usually delivered in 3-5 days. There is a minimum spend to get postage free, but if you need a few things, you usually meet this. I would recommend them… Read Full Review

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★★★★★

“Excellent product”

Written on: 21/03/2015

Delighted with my bag, no more hairs on personal washing. Excellent service bag arriving ahead of time stated… Read Full Review

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★★★★★

“Happy dogs and happy owner”

Written on: 20/03/2015 by KizzWhizz (1 review written)

Checked out website after previously purchasing a dog bed that I was told was washable. However the outer cover did come off but the inner padding was loose - took 20 minutes to remove and had to find space to store it until ready to refill again. Not happy. But checked several on the Pet Planet site and found several suitable. Picked two with sealed inner padding bags. Dogs very happy, and I am happy as easy to wash and look good. Great prices and very prompt delivery. Would recommend… Read Full Review

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★★★★★

“best value for money!”

Written on: 20/03/2015 by markusthegreat1 (1 review written)

Great product - aquael 100 fish tank. Great price - £148. Great customer service! … Read Full Review

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