Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
472
80.5% of users recommend this
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  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“Always a pleasure ”

Written on: 20/10/2015 by MrsStather (1 review written)

I highly recommend this site to all my friends, orders are always speedy, great value for money, well packaged and the quality is always great, customer service are always a great help if I need to ask any questions .. simply cannot fault them. Thank you from me and my cats who think your service is puuuurfect… Read Full Review

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Bluekipper's Response to MrsStather's Review

Written on: 29/11/2015

I agree with everything you say. Can't fault them.

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★☆☆☆☆

“never got my fish tank”

Written on: 15/10/2015 by terible123 (1 review written)

I have ordered my fish tank, did check my email every day for a dispatch e-mail and after 10 days of waiting and not getting any information what is happening to my fish tank decided to give a call ( money was already taken from my account. to my surprise they have told me, that they have attempted the delivery on friday, the day i do work. Another thing, that was interesting, that they did not leave any card, that they have tried to deliver as well. so after i spoke they said they will call to… Read Full Review

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★★☆☆☆

“ A site not designed for tablets???”

Written on: 15/10/2015 by Erik431 (1 review written)

I tried 4 times to order online using my iPad to no avail. I ended up phoning customer service and enquired about the error message I kept getting. After looking into it she said it could be if I was trying to use a tablet to place the order. What?? Dumbfounded, I asked her to repeat what she'd said and she explained that the site is not designed for tablets and I would have to use a p.c. to place an order. What?? And if I didn't have a p.c. there would be an admin fee to order over the… Read Full Review

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★★☆☆☆

“waiting for items.”

Written on: 14/09/2015 by RebekahRobinson386 (1 review written)

I ordered a replacement dog crate tray and cushioned mat on Wednesday evening 9/9/15 . I payed extra for next day delivery. I ordered late on wednesday evening so I expected it to arrive today Friday the 11/09/15. It is now 7.50 pm and the delivery has not arrived. Customer services is now closed. I will be calling 1st thing in the morning as I required the items ordered for the weekend. I am very disappointed. The tracking service is also rubbish and tells you nothing except it's been… Read Full Review

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★★★★★

“Very good website”

Written on: 31/08/2015 by Landin50 (1 review written)

The customer service is very nice, kindly and answer quickly ! … Read Full Review

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★☆☆☆☆

“terrible customer service. really slow delivery.”

Written on: 20/08/2015 by happycaz (1 review written)

Delivery took over 2 weeks. Wrong product arrived. Contacted customer services, no apology just we will send another. Great another 4 days wait. The product I had ordered had a value of £10.99, the product they sent by mistake had a value of £54.99. Did they thank me? Nope just "we will email you a label and you can take it to post office". Appalling customer service. Will never order from this company again… Read Full Review

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★☆☆☆☆

“Outstanding in its awfulness”

Written on: 10/08/2015 by Stefanie44 (1 review written)

I have just received a box of items which was not only late, it was the wrong order and had ALL the contact details of the other customer. Mildly irked, I called customer services. She could not tell me when it would be redelivered and her dismissive attitude made me ask for a full refund. She said that was fine but refused to say when I could have it saying as "soon as possible". There was more interest in getting the items back which I pointed out were a) crushed or b) torn due to terrible… Read Full Review

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★★★★★

“i love them ”

Written on: 31/07/2015

I use pet planet often from dog food to cat litter and things for the rabbits I have always had excellent service and everything delivered fast in perfect condition, I would recommend them highly and the price for postage is fabulous. My cat carrier is a medium one but looks like it will last my short hair domestic a lifetime all for £12. The dogs had lots of toys off of here and they last him forever I ordered a bed and he cant get enough of it and as for the cat tree I have had it 3months… Read Full Review

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★★★☆☆

“Do not order if you need something quick!!!!”

Written on: 30/07/2015 by wisewoman33 (1 review written)

If you order something from PetPlanet, expect it to take at least a week to arrive!!!!! After paying £5 delivery, I would expect it to be processed the same day, not a couple days later. After ringing to find out the status of my order, after a couple of days I was told that they had only just processed the order. They then said it would take at least three working days by parcel force!The excuses they made was poor and you could tell the guy was getting fed up of repeating himself. Terrible… Read Full Review

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★★★★★

“trusty.reliable.site”

Written on: 28/07/2015 by dixieangel (1 review written)

I needed to change my dogs food to expensive at vets so looked online and came across petplanet.i did come across others but petplanet was the one for me.i needed a site I could trust and petplanet was the one where as other sites did things that I didn't trust where as petplanet did everything in the correct professional manner.they also have good offers and a variety of pet products.now I buy her toothpaste and toys from there as well.i will be getting other products as well and also my dogs… Read Full Review

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★★★★★

“Has everything your pet could need.”

Written on: 27/07/2015 by 1975Lawrence (1 review written)

Apart from a great choice of pet products they provide your items quickly. I always buy in bulk and then I get free delivery. Fantastic. Good prices too… Read Full Review

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★★★★★

“Quick easy bargain”

Written on: 22/07/2015 by IyanaDean (1 review written)

Finding the product I wanted at a bargain price was easy on the Pet Planet website. Delivery was swift and the item was suitably packaged. I even got a free gift! What's not to like?… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/07/2015 by 271Reed (1 review written)

Easy to use website. Good product descriptions. Useful reviews. Good pricing. Clear order confirmations. Useful despatch notifications. Quick delivery. Good all round service. Have been recommending to my fellow dog owners… Read Full Review

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★★★★★

“thoroughly recommend”

Written on: 09/07/2015

reliable, fast, quality products at competitive prices, have ordered from them many times and will certainly go back. ordering process is simple, quick response to queries. one occasion I received the wrong colour product, had immediately replaced with request to donate the item to pet charity or my choice… Read Full Review

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★★★★★

“80 cm fish tank”

Written on: 04/07/2015 by wrobbo (1 review written)

i was after a large fish tank for a number of years but the prices put me off until i found petplanet.i got 80 cm tank for £94.99which was at least £100 cheaper than any where else online.i ordererd it and 3 days later i received.it was well packed and i must say i am over the moon with this.if you want cheap tank then these guys are ones to go to.excellent value.:}… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 27/06/2015 by Leoneld148 (1 review written)

I have never had a problem with Pet Planet and have used them for a couple of years now, however my last order was a disaster from the beginning when my 20kg of cat food was delivered on time but upon opening the parcel it turned out to be dog food. I emailed Pet Planet that evening expecting a response the next day,but ended up phoning them as I hadn't heard by lunchtime. Eventually I go through and was assured that they would pick up the erroneous goods and deliver the correct goods the next… Read Full Review

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★★★★★

“Perfect item puchased”

Written on: 09/06/2015

The item i purchased was first class, quality, and the right price. It was delivered in a couple of days, packed very well. Will be ordering very soon in the future, as I have seen items i buy on the website also. Definately very pleased with this company… Read Full Review

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★☆☆☆☆

“Horrid customer service at Pet Planet”

Written on: 02/06/2015 by Abdiell133 (1 review written)

I paid almost £8.00 postage to have a bag of cat food delivered on a set day. This is food that I cannot buy locally and I do not drive. The food did not arrive and I was at home all day. No card posted through my letterbox. When I phoned Pet Planet Customer Service I was told that the food would arrive today. I explained that I had experienced this previously with this company and that the food was delayed for many days. The manager had, on the previous occasion, given me a sincere apology… Read Full Review

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★★★★★

“Best Cat Toy”

Written on: 18/05/2015 by FluffyHuffy (1 review written)

We bought the "catch-me-if-you-can" electronic cat toy after reading the reviews on the Pet Planet site. It lives up to the reviews & is a brilliant toy for our Ragdoll house cats, giving them plenty of exercise. They love it so much they come running from wherever in the house they are sleeping as soon as I switch on the motor & they hear the rod & feather rustling under the cover… Read Full Review

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★★★★★

“Pet Planet”

Written on: 16/05/2015

I have always had an excellent service provided by Pet Planet and all goods bought have been of a very good quality. Pet Planet are highly competitve in price and found they are a lot cheaper than other websites and stores. … Read Full Review

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