Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
79% of users recommend this
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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★★★★★

“Fantastic range of products at excellent prices”

Written on: 12/01/2014 by busnbess (1 review written)

Having used Petplanet for many years now they never fail to deliver on their promises. Purchases are dispatched with speed and the quality of products are high. A huge range of products are an immense appeal and have products priced to suit all pockets. Not only that, even more savings can be had by taking advantage of any special offers that are frequently published in newsletters. What I particularly like about this online store is the range of hard to get/specialist products which are… Read Full Review

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★★☆☆☆

“Express delivery rubbish!!”

Written on: 10/01/2014 by Harvey2014 (1 review written)

Ordered Create, bed & everything you need for a puppy 9th at 7.10am( order over £100 ) Because petplanet promise express next day delivery!! Booked day off work, by 3pm no delivery phoned Currier to be told for delivery Monday 13th said I had payed for express delivery!! they told me to contact petplanet because I wasn't very pleased. Phoned petplanet to be told it was the curriers fault, phoned back currier firm to be told if petplanet phoned them or Email them they could deliver it… Read Full Review

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Petplanet.co.uk's Response to Harvey2014's Review

Written on: 13/01/2014

Hi

Thank you for your review and I apologise for the experience you have had. Please contact me direct on fiona@petplanet.co.uk with your order number so we may look into this further for you.

Kind regards
Fiona Kirkwood
Customer Care Supervisor

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★★★★★

“My experiance with petplanet”

Written on: 08/01/2014 by Mariehull (1 review written)

I have shopped with pet planet a few times now. There service is excellent, delivery is very quick and they have a wide range of goods for most pets at very reasonable prices. I will be shopping with petplanet for all my pets needs in the future. I would highly recommend shopping at petplanet to anyone. *****… Read Full Review

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★☆☆☆☆

“WI HAD AN AWFUL EXPERIENCE WITH PET PLANET AND I...”

Written on: 20/12/2013

Ordered everything i would need for my new puppy - paid more for guaranteed delivery on the Tuesday, stayed in all day and the order didn't come. When I called Pet Planet late Tuesday afternoon to enquire as to where my order was, I was informed that a vehicle had broken down and that my order would definitely reach me the next day. This was obviously a huge inconvenience as I had purposely worked from home on the Tuesday and now I was going to have to stay in on the Wednesday. But as… Read Full Review

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Petplanet.co.uk's Comment

Written on: 23/12/2013

Thank you for your recent review. We never like to hear customers are disappointed with a purchase from Petplanet as we aim to provide high quality products and first class service at all times. I am very sorry that we have failed you on more than one occasion. Please may I ask you to contact me direct and ask for Denise Prendergast, Customer Care Supervisor so I may resolve this for you.

Kindest regards

Denise Prendergast
Customer Care Supervisor

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Alexj1's Comment

Written on: 23/12/2013

I'm not disappointed with my purchase from pet planet - i never received anything from you so this would be impossible.

You don't aim to first class service - that is absolute rubbish! All you have to do is pick out the products from your warehouse and stick them in a box with my name and address on - its not rocket science. The fact that your customer services team repeatedly made false promises proves that all you care about is keeping business and NOT first class customer service.

I could contact you but for what reason? I have already taken an unpaid half day of work last Friday and had to borrow a friends car to drive 45 mins to the nearest big pet shop. All this because your company failed to deliver a parcel on the agreed date and then continued to lie about sending it for the 3 following days.

I personally believe that I now have every right to claim back my damages caused by your company's actions. In the new year, when I return to London, I or my solicitor will be in contact.

Regards

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★☆☆☆☆

“Total shambles!”

Written on: 16/12/2013 by Dannielle92 (1 review written)

I ordered products from Pet Planet on a Friday needing them by Tuesday, a cat carrier and bed, a litter box, a scratching post and a brush. On Wednesday my Items finally arrived. The litter box I ordered was white and priced at around £40, the one I received was blue a totally different make and design and priced at half the price! I ordered a large scratch post worth around £70, I received a cat play tower priced at £22.99! I rang the company to sort it out, I was refunded for the scratch… Read Full Review

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Petplanet.co.uk's Response to Dannielle92's Review

Written on: 19/12/2013

Thank you for your recent review. We never like to hear customers are disappointed with a purchase from Petplanet.co.uk as we aim to provide high quality products and first class service at all times. I am very sorry that we have failed you on more than one occasion. Please may I ask you to contact me direct and ask for Fiona Kirkwood, Customer Care Supervisor so I may resolve this for you.
Kindest regards
Fiona Kirkwood
Customer Care Supervisor


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★★★★★

“Fabulous service”

Written on: 22/10/2013 by julietripcony (2 reviews written)

I have been thrilled with all aspects of the service,speed and value of Pet Planet. And would recommend them highly… Read Full Review

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★★★★★

“Excellent value and speedy delivery”

Written on: 28/09/2013 by MartynBarber (1 review written)

I ordered a pond filter and a pond pump as separate orders. Both were excellent value. I paid for quick delivery and 36 hrs later both arrived. I could not expect anything better… Read Full Review

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★☆☆☆☆

“Prices good, but shocking delivery.....Still waiting!!”

Written on: 25/06/2013 by suzy23rd (4 reviews written)

This company are a disgrace. I ordered my products over a week ago and I went to check on their website to see whats going on and I couldn't believe it. It said order pending! What the hell does that mean? £4.95 I paid and it hasn't even been dispatched a week later. I will be making a claim through paypal as soon as possible if my order doesn't turn up. I think more than a week is disgusting when you order your products in good time. As a first time customer with petplanet, I am very… Read Full Review

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Petplanet.co.uk's Response to suzy23rd's Review

Written on: 02/08/2013

Hi,

When an order is showing as Pending it indicates that the goods have not been despatched, this could be for a number of reasons, i.e. an item out of stock or an unsuccessful Paypal transaction.

Please can you e mail me direct with your order number, this will allow me the opportunity to investigate further.

Thank you
Fiona

Customer Care Supervisor

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★★☆☆☆

“Misadvertised products & policies, poor customer service.”

Written on: 20/06/2013 by peevedisanunderstatement (15 reviews written)

Hi, i'm writing a review of an order i originally placed a few days ago. It was only when i got my email confirmation that i realized one of the products had been misadvertised as the tag line on the website differed in description from the one listed in my order confirmation. In the order confirmation it said any item could be cancelled off the order before dispatch so i emailed requesting this be carried out. When i had received no answer by the next morning i gave them a call and got through… Read Full Review

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Petplanet.co.uk's Response to peevedisanunderstatement's Review

Written on: 02/08/2013

Hi,

I am so sorry to hear of the problems encountered with your order. which I understand has been resolved.

Kindest regards and once again my most sincere apologies.

Fiona Kirkwood

Customer Care Supervisor

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★☆☆☆☆

“worst for delivery - DO NOT USE”

Written on: 15/03/2013

I am beyond disappointed and cannot see a single reason why I should order from Petplanet again. This is now the THIRD time they have let me down with the deliveries. I already had the last order sent back to you as Parcelforce was incapable or delivering. Why do you offer customers to enter alternative delivery instructions in case we are out? Parcelforce has ignored these EVERY SINGLE TIME. Why is it impossible for either Parcelforce to follow these instructions on the parcel - or why is… Read Full Review

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Petplanet.co.uk's Comment

Written on: 02/08/2013

Hi.

I am so sorry to hear of the problems encountered with your delivery. However, I understand a member of my Customer Care team has now been in contact with you.

Kindest regards and once again my most sincere apologies.


Fiona Kirkwood

Customer Care Supervisor

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★★★★★

“Has a good selection but price varies ”

Written on: 27/02/2013 by RichardGabb (1 review written)

I have ordered several times from pet planet and most of the time every thing arrives correctly, but we have had one order where half was forgotten but it arrived 2 days after phoning them and we have had several products arrive late. Having said this if they have what you are looking for on offer then they are often the best place to get it and most of our orders came on time and correct… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 05/02/2013 by MrGMcpherson (1 review written)

Hi, Where to start? The food I ordered arrived was fine and dogs enjoyed (although Pet Planet did not manufacture it so they cannot take the credit for that!) Delivery took 9 days...9 days! I was told it was sent 3 days after order was placed. Why the 9 day wait? Because they were not sure if it had left their premises?! (REALLY!) It took 2 days for them to come back to me and let me know it had never left. I could have told them that, with the amount of time I spent stuck in the house… Read Full Review

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Petplanet.co.uk's Response to MrGMcpherson's Review

Written on: 02/08/2013

Hi

Thank you for your review.

Unfortunately the goods were not purchased from Petplanet.co.uk therefore we have been unable to help the reviewer on this occasion.

Petplanet.co.uk
Customer Care Team

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★☆☆☆☆

“Products ”

Written on: 04/02/2013 by debyd1d0 (1 review written)

I have ordered 2 items from petplanet a car hammock and cat litter tray. The hammock was used a month before I started to see holes appearing around the strapping holding clips in place and edge of item. The cat litter tray came with faulty clips so I was unable to use instantly. I contacted Customer Serives on twenty third October then again on twenty seventh October 12. I was promised refund for the hammock (never happend) and replacement clips for litter tray again never happened. I… Read Full Review

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★★☆☆☆

“Poor communication”

Written on: 09/12/2012 by MOO3 (1 review written)

Very poor service. I ordered two items nearly three weeks ago and when placing the order I was informed that one of the products was low on availability but would be dispatched within a fortnight. Money was taken and a fortnight came and went. Still not dispatched. Emailed them only to find that one of my products was long term out of stock with no future delivery date. But for some reason it doesn't state this when ordering and can still be ordered? Not impressed and will be cancelling my… Read Full Review

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★★★★★

“Great Stuff”

Written on: 11/11/2012

Order received super-quick - Thanks! … Read Full Review

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★☆☆☆☆

“Warning: DO NOT BUY HERE!!!”

Written on: 31/10/2012

This is the worst place I have ever acted on the net. The money was withdrawn but I got no items. After almost 2 months of attempts at contact with the company without any understanding and reaction from Petplanet inter alia to their General Manager Yvonne (also without result), I gave up. Fortunately, I had paid with Master Card and could with help from my bank have pulled my payment back. "BUY ANYWHERE ELSE!!!"… Read Full Review

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★★★★★

“Excellent”

Written on: 14/10/2012 by Maureen_G (3 reviews written)

Ordered some toys and supplies for my little dog benny, everything arrived on time and intact. The process on the site was easy and felt this was a better way to order my bits now instead of going to shops and paying more… Read Full Review

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★★★★★

“Excellent service”

Written on: 15/09/2012 by sue.falcon (1 review written)

Always a pleasure to do business with. Easy ordering and reliable delivery service. Very happy… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 28/08/2012 by jayw1 (1 review written)

I ordered a pet door and when I received it I realised I had ordered the incorrect size therefore I contacted the company explaining this and I returned the item by courier for next day delivery along with a request for a refund a week has now passed I have confirmation that the item was received and signed for but still I have not received my refund or any reply to emails regarding this… Read Full Review

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★☆☆☆☆

“Order Elsewhere”

Written on: 25/08/2012 by TonyHopkins (1 review written)

If you would like your items to be delivered on time, correctly packaged and the CORRECT items, then do not order from Pet Planet. I paid £132 for a rabbit hutch/coop and to include "Express Delivery" My product arrived within 3 days, only when it arrives, they have sent two box 1's and no box 2. After calling them back I was told a courier would be over on the Friday to drop off the item and collect the incorrect item. Friday passes and still no hutch. Over a week later I still have 2… Read Full Review

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