Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
522
81% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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★☆☆☆☆

“Non Delivery Nightmare”

Written on: 09/11/2016 by Esmeraldap377 (1 review written)

placed an order 22/10/16 and advised delay on one item, large dog cage so will be despatched 3/11/16. 9/11/16 order hasn't arrived yet website states large dog cage is in stock. Call Customer services and advised delay due to dog cage, I reply why does website state available. representative puts me on hold and then tells me that dog cage is in stock but now held up because the dog coat is currently out of stock. so unprofessional, surely the in stock items at time of order should have been… Read Full Review

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★★★★★

“Wonderful pet store”

Written on: 08/11/2016 by kgReyes212 (1 review written)

Easy to navigate web-site. Products arrived well before date given, well packed. There was an excellent free item offered with my order and this did not affect the price which was competitive… Read Full Review

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★★★★★

“I tell all my friends about Petplanet!”

Written on: 06/11/2016 by Coastalwalker (1 review written)

A friend of mine recommend Petplanet to me a few years ago, I have shopped with them ever since, always very prompt, helpful and I will continue to tell people what an excellent company they are. There is a huge choice of goods, very often special offers, the first place I look for any of my dogs needs. Highly recommend!… Read Full Review

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★★★★★

“Good company great prices!”

Written on: 06/11/2016 by Labsrus (1 review written)

I have used Petplanet for some years now and it is the first place I look for things for my dogs. They have good quality products at very reasonable prices and frequent sales mean there are lots of bargains to be had. Would definitely recommend… Read Full Review

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★☆☆☆☆

“Doesn't even deserve ONE star!”

Written on: 02/11/2016

Until this month I thought the world of Pet Planet. Its prices are competitive and its choice of merchandise is excellent. Unfortunately, the last order I placed with Pet Planet was delivered by Hermes, and that was the beginning of all the trouble. Having expected the order to be delivered within three or four days, I began tracking the parcel when it didn't arrive, and I found that it was being held up for 48 hours, allegedly because it was "large". When the 48 hours elapsed, it was… Read Full Review

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★★★★★

“Fab pet site”

Written on: 29/10/2016 by JaysonCruz491 (1 review written)

I have been using pet planet for over 2 years now for supplies for my spaniel. I have not had any problem with the site at all and have always found the selection on offer and delivery service to be ideal. I can usually find what I'm looking for without any problem and find the prices to be very competitive indeed. I would not hesitate in recommending this site to other pet owners as I'm sure they will find it to be as ideal as I do… Read Full Review

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★★★★★

“excellent service ”

Written on: 22/10/2016 by MaddenMcMahon14 (1 review written)

I order my two springer spaniels dried dogfood and always get excellent service. I get notification of when its dispatched and I can work out the day it will arrive and I'm usually right. The dogs love their arden grange lamb and rice. I have bought other products such as dog beds and they have been excellent quality and reasonably priced . My daughter also uses this site and is really happy withit too and I would highly recommend this company to anyone looking for doggy supplies… Read Full Review

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★☆☆☆☆

“customer service contact”

Written on: 20/10/2016 by IvyWallace271 (1 review written)

I didn't receive an order confirmation email. So I decided to call them and check. I have now been on hold for over 50 mins. When I am at position one in the queue I get asked to enter the order number and then I have a choice of options.....that takes me back to being queue position 5..Done this 3 times now... This is even worse than trying to contact HMRC and that is saying something.... Shockingly bad. I wont be using them again. I hate my time being wasted… Read Full Review

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★★★★★

“Great!”

Written on: 17/10/2016 by Dobson134 (1 review written)

Brilliant service, quick delivery and great products. I will definetely buy from here again. I bought a travel crate and it is fantastic value for money and exactly what I was looking for. I would recommend to anybody. Exchange or refund services are brilliant too. Every thing you could want can be found from this website and I would advise that other people take an interest in it now… Read Full Review

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★★★★★

“Keep my puppy happy”

Written on: 09/10/2016 by Johngreaney (1 review written)

I am highly delighted with the car seat boosters and so are the puppies. If I asked them to do the shopping, they would head straight for Pet Planet… Read Full Review

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★★★★★

“Perfect Transactions ”

Written on: 09/10/2016 by Boyd451 (1 review written)

Everything went ahead very smoothly. Pleased with their website. It's well organised and both buying and tracking is kinda ine-click simple. They have made it ease and very understandable for us non-geeky types… Read Full Review

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★★★★★

“Value for money ”

Written on: 08/10/2016 by Doylecn462 (1 review written)

Simple the best value for money across the market for this product. Brilliant product, the dogs love it. I would recommend to everybody that uses it to purchase on this site and take advantage of there double purchase discount. … Read Full Review

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★★★★★

“Consistently reliable service”

Written on: 05/10/2016 by TabbyTigers (1 review written)

I now regularly use Pet Planet for my pet's needs and have found them to be a reliable and competitively priced company who have been prompt in their deliveries. I have recommended to friends and some of my local dog walking circle, some of who say they will check PP out… Read Full Review

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★★★★★

“Price and Service Excellent”

Written on: 03/10/2016

Easy to order. Wide range of dog food, treats, equipment etc. Delivery excellent… Read Full Review

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★★★★★

“Great prices and super fast postage”

Written on: 02/10/2016 by jennifergregg (1 review written)

pet planet offers great prices, super efficency and friendly customer services. a highly reputable online service. Would highly recommend to other pet owners… Read Full Review

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★☆☆☆☆

“Postage to expensive”

Written on: 21/09/2016 by Dariene442 (1 review written)

The postage cost nearly as much as the food which is a shame… Read Full Review

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★★★★☆

“Attentive service”

Written on: 04/09/2016 by JanW.Sx (1 review written)

I recency purchased from Pet Planet for the first time. I was concerned after a few days, that I had no input from the carriers as to when I would be receiving my order. I sent an on line enquiry which was promptly dealt with. Not sure if it was an error by the carrier or the supplier but a new order was raised and my box arrived within a couple of days. Errors happen I know but I give full marks for the way it was dealt with and I will definitely recommend Pet Planet to others and use them… Read Full Review

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★★★★★

“good value”

Written on: 13/08/2016 by teRegan249 (1 review written)

my dog loves it so I am happy and its kind on his stomach … Read Full Review

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★★★★☆

“Freestanding gate”

Written on: 09/08/2016 by McNeillme406 (1 review written)

Product is sturdy. I misunderstood when I ordered thinking it was a wedge style fixture which would fit between door frames, but nonetheless it's useful to keep the dog in the garden on warm days rather then having him couped up in the house… Read Full Review

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★★★★★

“Great products, great service.”

Written on: 06/08/2016 by 488Whalen (1 review written)

I had a very good experience with petplanet and enjoy my purchases. I brought an aquarium and my fish and I love it. It was also pack excellent and delivered on time and carefully. Brilliant… Read Full Review

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