UK Camera Store Reviews -

4.7 / 5
91% of users recommend this
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“Disappointing Customer Service”

Written on: 01/06/2015 by Hollisya1980 (1 review written)

Ordered a Nikon lens - great value, especially with offer of 3 filters. Long delay in delivery, so was offered compensation of free 32gb memory card. Nikon lens finally arrived - lens fabulous (as expected), no free 32gb memory card and one of the filters was damaged. Sent email same day but received no response until I sent a 2nd email 10 days later. Was promised the 32gb memory card & replacement filter would be sent out that same day. Nearly 2 weeks later, still waiting............ Clearly… Read Full Review

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“Excellent service under guarantee”

Written on: 19/05/2015 by 142Wentworth (1 review written)

I bought a Canon camera from UKcamerastore 18 months ago and it developed a glitch. Just to say that they sent it back to Canon, no questions asked, under the 2-year guarantee. Much of the camera was replaced. (Obviously, the fault was not the responsibility of UKcamerastore.) The excellent service under the guarantee was very satisfying. … Read Full Review

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“Excellent choice, brilliant service”

Written on: 04/05/2015

I ordered a Panasonic LUMIX TZ70 Camera on 28April2015at approx 3pm. I received it at 9.30am the day after. Well packed and in good order. I had to phone them for advice and they were extremely helpful. Very good company to deal with… Read Full Review

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“Poor Customer Service”

Written on: 29/04/2015 by 1967Anderson (1 review written)

I ordered the Panasonic Lumix DMC TZ60 plus 16GB SD card, which arrived promptly. The price compared well with other sites, and the camera was bundled with free case, mini tripod and LCD screen protector. The free case though, is barely big enough to fit the camera into! However, my main gripe is that there was no CD-ROM, which surely should be part of the package. I e-mailed customer support, but after a day, no reply. I then phoned (not easy, phone number seemed to be engaged most of the… Read Full Review

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“Full & Immediate Refund for Faulty Camera”

Written on: 23/03/2015 by LenaDuffy253 (1 review written)

I had the misfortune to have a faulty camera when I first turned it on and have received a full refund including return postage immediately on return as unfortunately the camera purchased was last in stock for this model.I would therefore not hesitate to use UK Camera Store again in the future or to recommend to a friend as my reading of reviews of other sites suggests that most are less obliging… Read Full Review

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“Quality, Fast, Value....”

Written on: 21/03/2015 by ihunt75 (1 review written)

After finding the item i wanted at the best price i could, and time being of the essence, i placed my order Friday afternoon....and it was delivered first thing Saturday morning. Well packaged, great quality, just as described. That's service. Highly recommended, 5 stars *****… Read Full Review

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“fantastic service”

Written on: 07/02/2015

Ordered my camera at 12.45 pm on Wednesday delivered to my door in north Aberdeenshire next day at 10.00 am.Great prices and very wide choice.Many thanks for your superb service… Read Full Review

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“Very fast service”

Written on: 05/02/2015

Excellent service deliverd within 24 hours outstanding will buy again … Read Full Review

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“Amazing, amazing, amazing”

Written on: 31/01/2015 by Clairwc (1 review written)

I must admit after talking to friends who were telling me to buy from a well know camera shop I was little nervous to order. However, after sending emails to ask questions, I finally decided to bite the bullet and order. What an amazing experience it was, easy to order then when I wanted to upgrade delivery to a Saturday all it took was a simple phone call. Paid at 10.35 on the Friday and it arrived at 9.30 on the Saturday… Read Full Review

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“What a great service.”

Written on: 27/01/2015 by VRanger (1 review written)

I've been looking at the Olympus OMD-E-M10 CSC camera for a while but couldn't get the price to a level I was happy to pay. I then found UK Camera Store. Checked by phone to confirm they were in stock at the price advertised and  the man I dealt with confirmed this. I then went on line and ordered the camera and paid for it at 11.00 am. Camera was delivered next morning at 11.35. Great service and very happy… Read Full Review

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“Great service - Really quick delivery. Cheaper than...”

Written on: 20/12/2014 by laynew (1 review written)

I was a bit hesitant ordering as the camera store was at least £50 cheaper than anyone else on the web. I was wondering if it was too good to be true. Well I did a bit of research and all reviews were positive so I took a chance. I order a Casio G-Shock watch on Thursday morning, the watch was delivered on Friday morning. Very happy with the price and subsequent delivery. Can't comment on customer service as I haven't had to call them - but overall a great shopping experience… Read Full Review

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“Lumix TZ60 ”

Written on: 12/12/2014

I was new to this site, so reticent at first to try. But having trawled though a multitude of other sellers, found this price to be the best. Ordered part 09:00 AM and received package 15:00 next day. Very happy with service and recommend this site as a safe and efficient place to shop online. Only downside for me was no notification that the order had been processed or dispatched. However after chasing for information, I recieved an e-mail almost immediately with confirmation and shipping… Read Full Review

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“mick Hailsham”

Written on: 02/12/2014 by micjac (3 reviews written)

Monitored ukcamerastore since September for Fuji hs50, done a few checks, made decision based on price and warranty and reviews. December 1st placed order in morning, delivered Dec 2nd 12.45pm uk stock, have registered with Fuji UK.My 5th Digital Fuji camera.Very pleased. A very good service. one thing did annoy me stock for all cameras and all makes was 10/black, it was never updated, still I dont expect many people wait for 3 months to purchase a camera… Read Full Review

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“Failed to deliver by next day”

Written on: 29/11/2014 by Mannock (1 review written)

I cannot write about the product as I have not yet received it. As a very keen photographer, I wanted a decent bridge camera for my wife, and was attracted by the price, locality of the item and the fact that if you order by 6pm, it is delivered next day. So, imagine my disappointment when, after ordering in very good time and the payment being taken, I failed to take delivery of the camera as no delivery truck turned up. Now, I don't live in the sticks, Manchester is about 75 minutes away, so… Read Full Review

Forrestio's Response to Mannock's Review

Written on: 02/12/2014

Hi ,

Do you have an order number concerning your undelivered item so we can look into this for you as we have not received any email or telephone call from you to say that your order had not arrived.

Kind Regards

Richard Wilson
Customer Services

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Mannock's Response to Mannock's Review

Written on: 05/12/2014

Just to update this review really. The item has finally been received after being delivered to a neighbour. You should also take note that delivery can only be made M-F, but once you miss a delivery, it is possible to pay DPD extra to have it delivered on a saturday. Also, another thing to note is that it is possible to have it delivered to an alternative address, providing you make provisions to do so, and that you don't pay with paypal.

If you have someone at home, then this really is a great place to get a deal, but I think that the website could be a lot clearer. I understand that it's designed like this to draw people in, but you won't lose customers if you were clear, you will do with a poor user experience. Whilst the experience on the web was absolutely fine, for me, it was the getting the item that was poor and difficult and it certainly wasn't the next day. It was attempted on the next working day; you should set expectations clearly and not just hide it away on a separate page...

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“Lens Purchase 14/10/2014”

Written on: 21/10/2014 by PHILMEL1950 (1 review written)

I recently bought a NIKON Lens from UK Camera Store and was 100% satisfied with the process, the price, the product & the service. I received a call saying the product couldn't be delivered the following day but would definitely be delivered the day after and it was. The product arrived well packed and boxed and there was no sign of damage to the lens. I have now used the lens and it is working as I would have anticipated, so I am a very happy customer and cna confirm what other reviewers… Read Full Review

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“Excellent Service”

Written on: 07/09/2014 by Robbao462 (1 review written)

Next day delivery as promised, all well packaged and of couse very good price. I did have to ask the delivery time but recevied a very prompt reply. I would definitely recommend this company… Read Full Review

Martin691's Comment

Written on: 03/10/2014

Top service - Quick delivery and at the right price.

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“good price rubbish courier service”

Written on: 01/08/2014 by lyReeves201 (1 review written)

Ordered a lens and a filter on a Friday. when nothing arrived on Saturday I emailed them. Heard nothing until Monday when I contacted them by phone. They checked and found the courier firm had sent it to Croydon rather than Coventry. Only then did they gave me a number for the order so I could track it and set up a window for delivery. This didn't work very well - the courier firm eventually emailed me very early in the morning on Tuesday to say the delivery would be some time that morning… Read Full Review

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“canon sx50”

Written on: 17/07/2014

placed an order after 5.30 pm item delivered lunch time next day fantastic service. … Read Full Review

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“Outstanding service, price and delivery”

Written on: 03/07/2014 by SteveL385 (1 review written)

Ordered a bundle of stuff after midday yesterday; goods arrived exactly as ordered by 1100 today! A couple of earlier telephone queries received immediate and helpful answers. To cap it, all this at the best prices anywhere on the web or high street. Tiny suggestion that prices aren't always consistent regarding with/without VAT on the website but appropriate care covers it. Would recommend to anyone :-) Now off to find out how the new toys work… Read Full Review

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“Brillaint Sevice.”

Written on: 29/06/2014 by Kendall262 (1 review written)

Very impressed with the competitive prices and excellent service. The company were as good as their word: ordered a Fujifilm HS50exr Thursday morning arrived by 14.00 the next day. Highly recommended… Read Full Review

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