Pay a premium and get your claim lost.....yes, completely gone! No claim against the idiot who hit me, no help to get my damaged car back on the road. Seriously unsafe insurance.... not worth 1p for the policy let alone what I paid. AVOID!

Was with eCarInsurance for a year (one car, two named drivers). We had TPT cover, not had to claim - so cannot comment on that. However in the end of the year there was some confusion as to who was the policyholder and who earned NCD. One email to customer services sorted it out and NCD was issued to the second driver's name as requested. What more could we ask for? Also, had to change the car half-way through the year, this was no hassle - all could be done online with an instant quote. I don't think we even had to pay for the change, and even we did - it was very little. No waiting on the phone and very convenient. We did have to email a few scanned documents in the beginning to validate the insurance (driving license, NCD). But this too could all be done online, which I personally prefer and did not find it too much trouble. All in all an excellent experience for those who don't need all the bells and whistles - just a cover so you can take your car on the road legally.

I used this company about 5 years ago (or at least tried to) and suffered the same misery as many others have reported. Their basic method is: - return a very attractive quote on a certain 'supermarket' site. - Issue the policy on condition that they receive certain documentation within 14 days or the policy will be cancelled with no refund. - Never acknowledge the receipt of the required documentation forcing you to call a premium rate phone number. - At the 11th hour they contact you to say they haven't received it and the policy will be cancelled etc etc. - Take your money, cancel the policy and leave you uninsured. Fortunately thanks to sites like this I was able to see what was going on and about to be left uninsured I canceled it myself just in time and took a policy with a more honest provider. Then followed the saga of trying to get my initial payment back which happened only after I lodged a complaint with the FSA (no doubt one of many), I was eventually reimbursed 3 months later. I believe the company is still trading under a new name these days so hopefully their practices have changed, if not you have been warned!

I  find it incredible to see they are still up to their old tricks, I watched “Rip Off Britain” this morning 30/10/15 on BBC 1 and would advise anyone who missed it to watch it on BBC Iplayer, it shows ecar/ebike up for what they really are I would strongly advise anyone thinking off using them not to, ecar, ebike they are all the same company but be aware they have or are changing their name to Brightside Insurance, I wonder why, any really positive reviews on here are in my opinion very suspicious and I would love to see the i.p. addresses and see how many times the same address comes up, if you take my advise you should stay well clear of them or it may cost you dearly.

Still on business then wow¡!!!!!!!!!!

Ecar/Brightside/Zeneth, Firstly you never know who your talking to when making a claim, i was 6 companys down the line by the time i got to speak to a garage. Then i was told a whole host of different things that eventually took 7 months to get my car fixed THEN they decided to cancel my insurance policy as i had moved and they diddnt insure in that area.......ok so i moved back to my parents same area i was in before and low and behold after requesting a utility bill they cancel my insurance once again. So now i ask them if an actual utility bill dosent count as a utility bill what does?? Bank statement, fine.....so after leaving my break early i go into the bank get the requested statement send it in and yes youve guessed it thats now not accepted, so its hours on the phone ecar blaming Zenith etc......we finally get to you need the banks stamp on the statements so they are sent in, then the photo isnt big enough, so in that goes. So am i insured as ive done everything you requested.......we will lwt you know as its Zenith who decide......i call Zenith.....ecar write their own policies so you need to call them........AVOID LET THEM GO OUT OF BUSINESS!! 1 STAR IS BEING KIND!

I bought a new car and wanted to transfer the existing insurance to the new car . It was impossible to get anyone on the phone and finally had to get a new insurance for the new car. Another week passed before i finally got someone on the phone to cancel the insurance only to be told that I will be charged cancellation fees and and and no appologies no help. Stay clear of this company if you have a problem there is noone to talk to unless you can hold for a week. Disgustededly me D.

I have tried to contact ecarinsurance since last friday, I need to make changes and just cannot get through to them. I have tried every possible way of contacting them. every day I have been on hold for over one hour sometimes its been 1 hour 40 minutes and today I have tried 8 times and still not got through. You cannot get through to website re emails, complaints as the page either has a problem or will not load due to not existing. They should not be allowed to TRADE....Any suggestions apart from cancelling payment?? This was my first time in buying insurance on line, never again (Do not deserve a overall rating)

I wish I had read these reviews before paying ecarinsurance. Something needs to be done about them! My story is similar to many on here: we have not received proof of no claims bonus and need to cancel policy. I had emails telling me they had not received evidence during the time frame, even though I had sent all 3 requested documents 3 times to 3 different emails listed on the website! There are far too many similar stories for this not to be an elaborate fraudulent operation. I think we should use collective force to fight them together!

Been with ecar a few years now and no problems at all and were definately the cheapest for me. Thank you ecar

This company came in quite cheap so we insured through them. They asked us to send in our driving licenses...twice. We got correspondence from them saying all was well. Then after a further two weeks (the cooling off period) they said it would be £183 more! We cancelled and after six weeks we still have not received any money back from them. Every time we Email them they ask us to phone them...DON'T DO IT...it is over £1 a minute!!! This company are simply dreadful and are just out to fleece their customers. I can not stress enough just how bad they are or how cheated we feel. The only reason they strung us along and asked us for our licences was so we'd be outside the cooling off period. AVOID AVOID AVOID!

simple, cheap and reliable insurance!!!

Cheap, bad administration and support!

I am 33 years old, this is simply the worst experience of my life. This is the fist review I have ever written. I plead to everyone to avid this insurance company.

eCar was the cheapest car insurance quote by far accross a multitude of comparison web sites for myself. Don't be put off by the electronic setup and document submitting process which is done entirely online as its so easy. After setup and payment (all done online), i was required to submit copies of my picture licence (front & back) plus a copy of the counterpart....i scanned mine and submitted them to to the supplied email address, alternatively you could take a digital photo and submit that way. eCar also required proof of my NCD/NCB, this was provided to me by my previous insurers as a PDF letter via email....again i sent the PDF to eCar via email to the supplied email address. a day later i received confirmation via email from someone at eCar that they had received my Licence & NCD/NCB proof....a few days later i received paper copies of my policy through the post although these were instantly available to download & print online after initial setup. All in all, a very simple process, thumbs up from me

Website quick and easy to use to alter car details mid-term.

Quote for fully comp cover which I took out, I liked the low level of compulsory excess, much better for the price of the policy than other companies. I have a good driving records but no NCD due to being on other policies and this didn't blow the price up too high.

we have purchased insurance with ecar for several years but I must say this is the first time we have renewed with them as buying a new policy through confused.com used to work out cheaper with them.i am thoroughly impressed with there loyalty of finally giving me a £130 discount on the renewal like loyalty used to be years ago when renewals where much cheaper than having to buy a new policy to get discount cheaper than the renewal price.keep it up ecar being fair and your business should bloom. thankyou again.