written by AndersonCannon137 on 23/10/2023
Absolutely shockingly awful experience DO NOT GO WITH SAFESTYLE UK. We used them to replaced uPVC windows in our property in north London, I can not begin to explain how stressful it has been. They visited our property June 2023 and sold us on a tight turn around and low price and good product. We signed on the deal and paid deposit. They sent a surveyor out quickly as agreed, after this visit it descended into chaos. We did not receive a clear report from the surveyor and we were unable to understand from anyone at Safestyle what was going on for 3 months. They avoided our calls, emails, letters sent by hand to CEO etc, we even tried to contact personnel at Safestyle via linked desperately begging anyone to help us. Finally someone had the courage to contact us and admitted they had messed up our order and under-priced the job by £4,000!!! which was almost a third on top of the original price we had signed on with them. We could have pulled out at this point and started from scratch with other company, we should have!!!! We managed to negotiate this £4k needed down somewhat and with the promise they would install the windows for us in the next two weeks, we believed it was still the only option we had as the delay to our build at this stage was causing a huge amount of other issues. To start from scratch with a new company, the timelines were difficult to face. The installer eventually came to site after some more delays and was APPAULING, they turned up two hours late complaining about traffic and told our builders before they even got close to the property the scaffolding was not in the correct place and within 10 minutes was back in his car saying he wasn't doing the job, even though we had shown photos of the scaffolding to Safestyle in advance and had our builder call Safestyle directly and discuss with them to make sure everyone was in agreement in advance of the installation visit that the site was ready for installation. We were forced to pay another £2500 to move the scaffolding, after talking to multiple people at Safestyle they told us this was our only option. When the next installer arrived on site it was a different friendly person from the 1st thankfully, BUT he said that if he had been the original person to arrive on site two weeks prior he would not have needed to move the scaffolding, which was heart-breaking as it had delayed us by another two weeks and cost us yet another £2500 as two weeks prior we were told we HAD to move the scaffolding. The financial ruin we are now in thanks to Safestyle has caused us unprecedented stress. Many of the windows were damaged on arrival, so the majority were sent back so we faced yet more delays. We now have the windows installed thankfully. It is now mid October so around 4 months late. However they are really not a great product at all and installation wasn't up to scratch, gaps and filler shown, they look unfinished. We will live with this though as at least we have windows. The additional costs we faced, delays and appalling customer service, its been unbelievably stressful, this is an AWFUL company that should be shut down. I will be doing all I can to inform potential customers to save the pain we went through. Reviews/watchdog/panorama I will be reporting where I can. Safestyle - I see you for what you are and you should be ashamed.
written by Michelleh2 on 18/10/2023
I had my windows and door fitted in February 23. Originally when ordering i was told fitting would be December 22. The fitters were lovely and did a great job. However in March 23, the front door window pane shattered. I rang safestyle who were quick enough to support and say they would get some out to fix it. This is when it goes doen hill. I was told the glass would stay in place, however the shattered pieces were falling out around my dogs and children. I sealed the glass with tape myself to prevent any harm. Contacted safestyle who advised me to call my home insurance to get the window boarded up. By doing this I'd also have to pay excess and loose no claims. Months pass by and I keep chasing safestyle to get this glass fixed. During this time, fitters have been out 4 times to obtain new templates for the glass to be cut due to either the glass getting lost or the templates going missing. I have had to take days off work through annual leave or unpaid to wait for these fitters to come. Now we are in October 23, I still have a shattered glass pane, my door has a gap at the top resulting in a draft. My door leaks when it rains and the water is damaging my wooden floor! I have made a formal complaint and haven't had a single update. Every week I call safestyle asking for a update. The only response I get is 'we will get the depo manager to call you back today with an update'. This is a call I have never had. I keep getting told the same sentence every time I call. If this was a item from a shop, I could easily take it back and get a exchange. Instead I'm stuck with a faulty front door, and poor customer service. Safestyle quote on the phone, 'safestyle are not happy until the customer is'. However, there has been no effort made from safestyle to support with this issue. From my experience, I will not be getting the rest of the house fitted by safestyle. I have no trust in them and they are causing my anxiety! The whole point of a front door was for it to be more energy efficient and warmer. This is the complete opposite. Plus I'm at risk of being broken into which goes in one ear and out the other with safestyle. My door is still broken and issue is no where to being resolved.
written by Cannon201 on 17/10/2023
I'm actually unsure where to begin with SafeStyle but this company is absolutely awful, from the moment someone came over to give us a quote on all windows and doors and trying to trick us into verifying an email which would of had us agree a a contract with them to go ahead with the sale, which we queried as we hadn't agreed to anything at this point, to the salesman telling us he isn't here for a 'quote' his hear for the 'business' we explained we needed a quote first like any normal person would but he was very pushy and began to be very rude in his mannerism, previous to this we asked a couple of questions about the different locks he had shown us to which he said 'read the book' & didn't help any further, once he left both my partner and i were pretty gobsmacked, the next day we were called back by the manager who was also rude when we declined the quoted offer, and hung up, we have since had calls from various people from the company who then also change their attitude when you say No Thank you, we explained to one person the bad experience we had and he also had a bad attitude, there customer service is absolutely shocking, yet they still continue to ring on a weekly basis, and like to hang up on you when u explain your no longer interested This company doesn't like being told no, trying to trick us into the sale was also a big red flag along with the rudeness so anyone considering using these please beware.
written by Alaynav1961 on 16/10/2023
I had a reply to my last review BUT its all a lie to make people think they are concerned BUT they seriously do not care. Once they have your money your ignored. I Paid £15,000 for new windows and doors, fitted over 2 days BUT there are loads of problems, the patio doors need replacing, the front arch needs replacing, ALL THE LOCKS are cheap ones that a locksmith says he could break into within 90 seconds, their FAULSE Advertising on security is just a ripoff and I have sent 6 emails, called 19 times and had 3 of your people out and EVERY SINGLE one of them have lied through their teeth, they all say, (I will make sure it is sorted out), Still nothing, another one lied to my face. I had to get an emergency locksmith out costing £125 that they said I would get back straight away, STILL WAITING. I advise all social media and trustpilot DO NOT USE SAFESTYLE, they are a disgraceful company and will cause you nothing but heartache. You should be ashamed of yourselves. I WILL NOT LET THIS REST. Today I am emailing Rough Traders and I have a legal Company willing to take this on so I can then sue you
written by on 16/10/2023
We had all of the doors and windows in our property replaced by safestyle over 18 months ago. They have been back to "fix" problems with them more 15 times and we're still waiting for a 16th visit to fix two more problems. This last visit has been cancelled with 1 day's notice 3 times... TERRIBLE company. AVOID AT ALL COSTS. just awful service, terrible fitters and cheap product.
written by MattChambo on 04/10/2023
One star is generous. Composite door doesn't match the frame colour. Have waited around 6 months and have taken days of work on 4 occasions for a new door to be fitted, but they never turn up and each time they blame it on lack of parts or 'it's the factories fault'. I was also mis-sold the fire escape windows. Complaints procedure doesn't exist, they tell you a complaint is logged, but you never hear anything about it. And if you ask to speak to a department, they say they can't put you through but they'll call back, and you never hear back from them. I bought from Safestyle because I was led to believe I wouldn't have to deal with these issues. Damn I was wrong. I will never buy from this circus of a company again and will always encourage anyone to buy anywhere but here.
written by Devynl190 on 03/10/2023
Extremely unprofessional service, had my door fitted incorrectly, they are leading me on and making me wait months without taking any action, absolutely disgusting service and highly unacceptable. Never trust safestyle it’s an absolute joke of a company, they give you dates and turn up with the wrong parts! Been suffering for two years and this company is a joke, no star ratings from me!
written by Kymroberts on 02/10/2023
I have had nothing but aggravation with my new front door since it was incorrectly installed in my house , customer care is atrocious, unkept appointments , no contact to explain why ????,door fitted incorrectly , mouldings on door falling off paint chipped on installation, the list goes on . If you want a professional service do not use this company.
written by MrPoy on 25/09/2023
22 windows, some coloured and leaded plus front door and porch. Simple? No! First the scaffolders destroyed several roof tiles. Then they turned up, swearing, smoking and seemingly intent on destroying carpets and a new slate dining table with velvet chairs. I kid you not. They played rave music at full volume despite being told to tone it down. The Warrington and Bradford office were never helpful until our lawyer got involved. The first inspection found that some of the ‘windows’ coils easily be removed from outside, posing a security risk. They weren’t fitted correctly and let the elements into the house and oops! no lead or colour in the glass that we paid fortunes for. They sent a repair man next day to remove the ground floor windows and fix them securely. He declared that all of them needed replacing. Next day they sent a ‘surveyor’. He inspected and found that every window was wrongly fitted, the porch was unstable and it required “ 3 days work to put right”. We await their “field inspector” tomorrow. It’s been a stressful, horrific week. Don’t let these people loose on your property.
written by Nikolash273 on 20/09/2023
Excellent professional job completed on time absolutely satisfied
written by MichelleMa on 20/09/2023
Had 1 fitter to fit 5 windows. No safety catches on upstairs windows. Downstairs window leaked. Downstairs windows not finished correctly. 3 engineers and 3 months later,still waiting for the problems to be resolved, customer services are not helpful at all. Made a written complaint, waste of time, looked like an automated reply. Would I call them the number 1 window and door company in the UK? What do you think? If someone from Safestyle is reading this, your customer service needs to be improved, 6 weeks for an engineer is not acceptable. If I could send the windows back I would.
written by Merkydog1 on 20/09/2023
Had a lot of trouble with company left me for ages with window half done I wouldn't recommend these to my worst enemies'
written by Robinbananabanana on 12/09/2023
I've used them several times and thoroughly recommend them. Great windows, great workmen, very efficient
written by 277Self on 11/09/2023
They were really good and when had a issue they sorted it out really quickly and professionally
written by SandraDarlington on 11/09/2023
Great sales person came to house and worked with me on the price; there was no embarrassment, he understood I was on a budget. Fitters totally professional, quick and clean, turned up on time and very polite and respectful. First class price and service. Look no further, these really are the best!
written by NoelleSalisbury on 08/09/2023
They are the worst company when is come to respect customer, I did agree with them to install a patio door and everything was fine until the surveyor had to come and get the measurements and if don’t comply with their fix hours appointments they don’t give a s..habout you , the only do morning’s appointments or when is suitable for then and because I couldn’t take a day of they cancel my order.
written by on 06/09/2023
A truly excellent service from start to finish! From the moment we asked for a quote to the time the installation was completed we were extremely impressed by all staff involved in terms of communication and professionalism. The gentleman who fitted the door went above and beyond to be helpful and the door looks amazing! What can we say other than the whole thing was a great customer experience. Thank you Safestyle!
written by Rowan18 on 26/08/2023
I’m waiting for my fourth door to arrive as all others have been disgusting quality. The glue/putty used around the panes in the front door is lumpy, has gaps in places and has been smeared on with no care whatsoever. Still without the door after 5 weeks from first install and still waiting for a manager to call me back.
written by afKirkland377 on 23/08/2023
Having got my double glazing windows installed I can say I am very happy with the quality and workmanship of the work. All done in one day. Nice and warm in the winter and looks fantastic. The advisor was very knowledgeable good and getting the right price for my budget.
written by CamrynGarrison on 17/08/2023
13 windows and 3 doors fitted by Safestyle! All windows and doors left with large chunks of smashed rendering, resulting in all windows being open to the elements. Complained to Customer Services but took nearly a year to send out an Inspection Engineer! The Safestyle Engineer slated his own companies work stating in his report 'ALL WINDOWS AND DOORS RENDER BLOWN AND NOT PUT BACK' Also 'INTERNAL GARAGE JUST FILLED WITH SILICONE, SHOULD HAVE BEEN TRIMMED AND SEALED, INTERNAL KITCHEN WINDOW PLASTER BLOWN AND STUCK BACK UP WITH SILICON' 2 X LOUNGE WINDOWS WRONG SIZECAND LARGE GAP JUST FILLED WITH FOAM' My local builders have since found two upstairs windows were not fitted straight and have had to reposition them. Furthermore the builders pointed out that an upstairs front window does not match any of the other windows, with the window sill also not being straight! I live by myself and have been through a nightmare because of Safestyle, plus having to rectify the damage to my property has cost me thousands of pounds!
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As rated by our community of reviewers
Windowsuk's Comment
Written on: 29/10/2023
Has Safestyle gone bust?
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Has Safestyle gone bust? This question has been circulating among homeowners and industry insiders alike. Safestyle, a prominent name in the windows and doors market, has experienced some challenges in recent times that have raised concerns about the company's financial stability. With rumors swirling about possible bankruptcy or insolvency, customers are left wondering about the fate of their warranties and ongoing projects.
However, it's important to tread with caution when discussing the financial health of any company. While Safestyle has faced some difficulties, it is crucial to rely on accurate and up-to-date information before jumping to conclusions. As of now, there has been no official announcement stating that Safestyle has gone bankrupt.
Rumors and speculation about Safestyle's financial status
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The rumors surrounding Safestyle's financial status have caused a great deal of uncertainty among customers and industry observers. Speculation about the company's financial troubles has been fueled by various factors, including reports of declining sales and market share. However, it's important to note that rumors can often be exaggerated or based on incomplete information.
To get a clearer picture of Safestyle's financial situation, it's necessary to look at the company's response to these rumors and examine their financial reports.
Safestyle's response to the rumors
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Safestyle has been quick to address the rumors and provide reassurance to their customers. In a statement released by the company, they acknowledged the challenges they have faced but emphasized their commitment to overcoming them. They highlighted their ongoing efforts to streamline operations, improve efficiency, and adapt to changing market conditions.
Safestyle also emphasized that their customers' warranties and ongoing projects would not be affected by any potential financial difficulties. They assured homeowners that their investments in Safestyle products and services would be protected, providing peace of mind amidst the uncertainty.
Analysis of Safestyle's financial reports
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To gain a deeper understanding of Safestyle's financial health, it's essential to analyze their financial reports. These reports provide valuable insights into the company's revenue, profitability, and overall financial performance.
According to the latest financial report released by Safestyle, the company has indeed experienced a decline in sales and profitability compared to previous years. This can be attributed to a combination of factors, including increased competition, economic uncertainties, and changing consumer preferences.
However, it's worth noting that Safestyle's financial reports also highlight their efforts to mitigate these challenges. Their focus on cost reduction, process optimization, and product innovation demonstrates their commitment to long-term sustainability.
Factors affecting Safestyle's business performance
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Several factors have contributed to Safestyle's recent challenges. One significant factor is the highly competitive nature of the windows and doors market. The industry is crowded with both established players and new entrants, making it challenging to maintain market share and sustain growth.
Moreover, the economic climate has also played a role in Safestyle's business performance. Economic downturns and uncertainties can impact consumer spending, leading to a decrease in demand for home improvement products.
Additionally, changing consumer preferences and evolving market trends have influenced Safestyle's sales. Customers are increasingly looking for energy-efficient and environmentally friendly options, which may require companies to adapt and invest in new technologies and product offerings.
Safestyle's strategies to overcome challenges
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Despite the challenges they have faced, Safestyle has not been sitting idly. The company has implemented several strategies to address the issues affecting their business performance.
Firstly, Safestyle has focused on enhancing their product range to meet the changing demands of customers. They have introduced new designs and features that align with current market trends, such as energy efficiency and sustainability.
Secondly, Safestyle has invested in digital marketing and online platforms to reach a wider customer base. By leveraging digital channels, they can connect with potential customers and showcase their products and services more effectively.
Finally, Safestyle has prioritized operational efficiency and cost reduction. By streamlining their processes and optimizing their supply chain, they aim to improve margins and enhance overall profitability.
Customer experiences and reviews
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To gauge the impact of Safestyle's financial challenges on their customers, it's important to consider their experiences and reviews. While some customers may have experienced delays or disruptions due to the company's difficulties, others have reported positive experiences with Safestyle's products and services.
It's crucial to acknowledge that every customer's experience may vary, and it's essential to consider a range of perspectives when evaluating a company's reputation.
Comparison with competitors in the industry
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To gain a better understanding of Safestyle's position in the market, it's helpful to compare them with their competitors. The windows and doors industry is highly competitive, with several players vying for market share.
While Safestyle has faced some challenges, they still maintain a significant presence in the industry. Competitor analysis reveals that Safestyle's product quality, customer service, and brand reputation are strong points of differentiation. However, they must continue to innovate and adapt to remain competitive in an ever-changing market landscape.
Safestyle's future prospects
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Looking ahead, Safestyle's future prospects depend on their ability to navigate the challenges they currently face. Their focus on operational efficiency, product innovation, and customer satisfaction will play a crucial role in determining their success.
While it's impossible to predict the future with certainty, Safestyle's long-standing presence and commitment to their customers provide a solid foundation for optimism. By addressing their financial challenges head-on and adapting to market dynamics, they have the potential to regain momentum and secure their place in the industry.
Conclusion and final thoughts
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In conclusion, the question of whether Safestyle has gone bust remains unanswered. While the company has faced some difficulties and challenges in recent times, there has been no official announcement of bankruptcy or insolvency.
It's important to approach rumors and speculation about Safestyle's financial status with caution. Relying on accurate and up-to-date information, such as the company's official statements and financial reports, is crucial in forming an informed opinion.
Safestyle's response to the rumors, their strategies to overcome challenges, and their commitment to their customers should provide some reassurance. While the company may face headwinds in a competitive industry, they have the potential to bounce back and secure their position as a trusted provider of windows and doors.
Ultimately, homeowners and industry observers should stay informed and wait for official announcements or credible sources before drawing any conclusions about Safestyle's future.
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