Written on: 14/08/2010
Dear Computer Planet
I am very happy with my new computer and must compliment you on your customer service.
You kept me in touch with every step of the process, answering all my questions and offering sound advice whenever I asked for help. Tom gets a special mention here for being the reassuring 'voice' of Computer Planet in nearly every case.
My new set-up has been running flawlessly ever since it arrived. If I have any complaint at all, it's a small niggle about the casing - its... (read more)
Written on: 11/08/2010 by KylePotter (1 review written)
It was time for me to order a new PC as my current computer was 3 years old and it was meke me feel older. After deciding that I came across the Computer Planet website. Despite of some bad reviews regarded this site, I've decided to order my GX2000 customized Gaming PC computer from this site due to reasonable prices, fast responds, and easy to use website.
I've ask some questions by email and WOW! responded only after a few minutes! So this means , they are responsible!
The prices are... (read more)
Written on: 09/08/2010 by SimonKevNorris (1 review written)
I ordered what was a top of the line PC from this company in July 2008 and paid in full with a credit card.
The PC was delivered a month later. They did keep me informed about some of the changes that had to be made. The PC was delivered with with the two GTX280s in a seperate box. There was no warning that I would have to put them in and there was no note about having to use the SLI bridge. While inserting the cards was not a problem for me there was some wiring that I dislodged while... (read more)
Written on: 04/08/2010 by jonathan dobson (1 review written)
I was very tensed about my custom build PC. i went to some people before computerplanet but they all were actually making their profit instead of providing service to me.I must say this is the right place for the person to get the best of what he is paying for.At last i found out a place where customer's satisfaction is more important than anything. thank you guys for helping me out in making my custom PC. (read more)
Written on: 02/08/2010
I travelled the word, and have seen a lot of things. But Computer Planet is unique. I am not going to write about rude customer service, or time of production, etc. What I want to say is - buyers be aware!! Folks from this company simply are pure street gangsters. They downgraded everything they possibly could, to maximize their profit. Every single component I used in my design and paid for, was replaced by pure rubbish. They did over £350 damage on £1000 system. This place should be shut... (read more)
Written on: 01/08/2010
Cowboys. On arrival PC would crash on booting due to incorrect BIOS settings, suggesting their claimed extensive test process is rather less extensive than they'd have you believe. Requested branded parts replaced with cheap generic rubbish liable to fail after a few months, and trying to get them to acknowledge or correct this is like extracting blood from a stone. Not so cheap after you've had to sort out the mess they've made. (read more)
Written on: 22/07/2010
If you don't mind waiting and arguing with people who have no power to help you(those who do are unreachable) go-ahead and order from these guys. But seriously, think it twice. I can't understand they are still in business. (read more)
Written on: 02/07/2010
I' d read some mixed reviews about Computer Planet's service and after much tooing and froing, I decided to go for it. I was building an expensive machine, just shy of £3000 so I didn't want any hassle. I emailed them a few times before committing to it to get a feel for them and they came across as very dedicated, professional, trustworthy and knowledgeable. Tom was especially helpful and quick at replying.
It took about a week more than expected but I didn't mind too much, in the end I... (read more)
Written on: 11/06/2010 by HenryChelsea (1 review written)
Well i just got my new pc delivered a few days ago and im so excited to start using it.
The guys at computerplanet were really helpful and assisted me in selecting all of the individual parts to my pc. They were very knowledgeable with the ins and outs of all the components and suggested specific components for my specific needs which is something i think deserves a mention, because these guys are clearly enthusiastic about their job and it shows in their customer service
The delivery was... (read more)
Written on: 15/05/2010
17 working days and counting. They took my £1400 immediately, they promised 5-9 woorking days but they have proven totally unreliable. Their customer service is also bad. The only thing they do is give you rubbish, trying to defend their company and their lack of professionalism.
Unless you are happy to pay 1 month before you receive your computer, avoid buying from computerplanet.co.uk
Written on: 12/05/2010 by websurfin101 (1 review written)
Computer Planet has excellent prices and unbeatable customer service.
When I was looking around for new computers, I wanted to find one that fit my needs but wouldn't gouge me on costs.
After an e-mail inquiry, Computer Planet suggested 5 different models that would meet or exceed my expectations so that I could make the appropriate decision based on price.
The website was easy to navigate and the customer service was speedy and polite.
I played around on the site a little bit more and... (read more)
Written on: 25/04/2010 by Derek Noure (1 review written)
Put me down as a huge fan of Computer Planet! The quality as well as the craftsmanship were excellent. One of the key benefits is having them design your PC to how your want it, and for your price that fits within your budget. The computer was done on time and in dealing with them, everyone was 100% professional and courteous. We LOVE our new PC! (read more)
Written on: 06/04/2010
I purchased a PC from them. After about a month I had to return it because of a faulty power supply unit. They repaired it - eventually. Then the problem recurred. At this stage I sent it back to them once more. It was damaged in transit (in spite of my using the packaging they supplied) and they're trying to claim this is my fault.
I am now seriously thinking about taking them to court to get a refund. (read more)
Written on: 22/03/2010
Very pleased with the service. They keps me updated at all stages throughout my order. There was an issue with the stock of the hard drive, they informed me immediately, but it did not slow down the order at all.
Very quick build time and delivery, all in all, very pleased customer and would recommend to anyone. (read more)
Written on: 19/03/2010 by captag (1 review written)
Ordered a high end computer without OS. Needed to confirm that a VAT invoice could be issued prior to ordering - spoke to someone in the UK for a change who was knowledgeable. Followed progress both via email & online. Had specified that I did not want any alternative components fitted - Zalman fan head was not available so a credit was made to my cc. Computer arrived within a week & has given sterling service since. Without doubt one of the most pleasant computer experiences I've had in 20... (read more)
Written on: 07/02/2010
I ordered a cheap £300 system for the kids to use and ordered it on a Monday. I got an email saying production had started on Tuesday and Tuesday night I got an email saying testing had started. Then wednesday evening I got an email saying the order was completed and being shipped out. I took delivery on the Thursday and it came very well packaged in a custom box. I unpacked the PC and checked I got everything I ordered which I did. I got delivery in 4 days and a cheap computer without any... (read more)
Written on: 03/02/2010 by expat666 (1 review written)
I ordered a computer to meet my particular needs. The price was extremely good, and it arrived in perfect working order on time here in France. While waiting, I had regular email updates on progress. The experience could not have been better.
A couple of years later I needed some advice for an upgrade I wished to do. No money in it for Computer Planet. My first email was perhaps not received, but my second was replied to in detail in less than half a day.
I would not hesitate to buy... (read more)
Written on: 16/11/2009 by stukerr (7 reviews written)
I can see how some people might have a problem with these guys, but I have always found their prices very reasonable and with a competent website that allows I would say more customisation than say Dell's website whilst also loading up very quickly.
Build time is a little long, but then I had to wait 2 months for a dell that never came one so can't really moan! Plus they chuck in the odd frebbie, albeit quite cheapo freebies! (read more)
Written on: 06/11/2009
I checked the dates of most of the negative reviews and the nature of the complaints. I also checked on a few competitors and then decided to take the plunge. What was i worrying about. The computer arrived within the 9 working days quoted. I mistakenly ordered Vista instead of XP as i didn't know about Vista compatability problems with Office 2000, so had to buy XP seperately and had problems installing it. Their customer service was very patient helping me and i would happily recommend... (read more)
As rated by real users
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Written by kieranrigby
" Great laptops, but could be better overall. " Read More
Written by Credit-Savvy