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Written on: 15/10/2010
Very poor customer service from Computer Planet
Upgraded to express service after nothing had happened after almost a week, and it after took yet another week and they refused to refund the £70.
I seriously wouldn't recommend using Computer Planet. When initially contacting their customer services they were dismissive and glib.
An advisor from Computer Planet says: “it's much better the PC arrives to you fully working and a little late or early and not working.”
After a string of… Read Full Review
Written on: 13/10/2010
I bought a laptop from Computer Planet and it was the best decision I've ever made. It was so much fun designing my own laptop. I loved picking what software I wanted and what accessories I wanted to come with it. The pricing of the laptops was very fair as well. So not only was I happy with my laptop but I was happy with the price as well. How many people can say that? J My laptop came quickly and worked perfectly. I use my laptop all the time. All my future computer purchases will definitely… Read Full Review
Written on: 27/08/2010
After a long search for just the right gaming pc, I decided on Computer Planet for my purchase and I am very satisfied with my decision. The build of the pc is brilliant for gaming. The system runs flawless, graphics are premium, and the overall speed is just what I was looking for. I had a few questions prior to purchasing in which the customer service was perfect and very helpful. After my purchase when I checked on the status of my order, again - perfect customer service. They kept me… Read Full Review
Written on: 23/08/2010
I did some reserch on this company before I brought the product as advertised on their website, and the reviews were very mixed, however I thought well some review do sound good. So I ordered my custom made computer, well I wish I never did now, I'm still waiting for my computer to get fixed and the customer service is well lets just say, thay dont want to hear from you after they have your money. I feel like I got ripped off, and nothing I can do about it, the machine I got did not work and… Read Full Review
Written on: 23/08/2010
Generally Very positive, I would highly recommend you, specific
Build options - Excellent.
Unless you're willing and able to browse through a host of websites for each
component with a view to self build, I doubt you'll ever match the options available here for a PC built to your own specs.
were some items I'd have liked a bit more control over, i.e. specifying the make and model of hard drives used, but I can live with that. However,
ComputerPlanet do give an… Read Full Review
Written on: 19/08/2010
I brought a computer for over £1,000 after reading some good reviews, and thought I was onto a safe bet, well, I have never had a experience like it before computer was broken when delivered, they spent 16 weeks to get it repaird, all this time without a computer, once I got it back it still did not work not only that some of the computer parts that I brought with it had been swapped from lower value parts, when i complained about the service.
I was told to read the term and conditions, that I… Read Full Review
Written on: 14/08/2010
In short all I have to say of their service has been brilliant!
From the day I first enquired as to whether I could buy a PC from Gibraltar, through the problems with Gibraltar not having a postcode and using my debit card instead of my credit card. You explained that with the debit card I was charged an extra fee but it would be refunded once I had received my PC, refund which was indeed credited to my account without a quibble when I inquired.
As my PC was being built I was able to check… Read Full Review
Written on: 14/08/2010
Dear Computer Planet
I am very happy with my new computer and must compliment you on your customer service.
You kept me in touch with every step of the process, answering all my questions and offering sound advice whenever I asked for help. Tom gets a special mention here for being the reassuring 'voice' of Computer Planet in nearly every case.
My new set-up has been running flawlessly ever since it arrived. If I have any complaint at all, it's a small niggle about the casing - its… Read Full Review
Written on: 11/08/2010 by KylePotter (1 review written)
It was time for me to order a new PC as my current computer was 3 years old and it was meke me feel older. After deciding that I came across the Computer Planet website. Despite of some bad reviews regarded this site, I've decided to order my GX2000 customized Gaming PC computer from this site due to reasonable prices, fast responds, and easy to use website.
I've ask some questions by email and WOW! responded only after a few minutes! So this means , they are responsible!
The prices are… Read Full Review
Written on: 09/08/2010 by SimonKevNorris (1 review written)
I ordered what was a top of the line PC from this company in July 2008 and paid in full with a credit card.
The PC was delivered a month later. They did keep me informed about some of the changes that had to be made. The PC was delivered with with the two GTX280s in a seperate box. There was no warning that I would have to put them in and there was no note about having to use the SLI bridge. While inserting the cards was not a problem for me there was some wiring that I dislodged while… Read Full Review
Written on: 04/08/2010 by jonathan dobson (1 review written)
I was very tensed about my custom build PC. i went to some people before computerplanet but they all were actually making their profit instead of providing service to me.I must say this is the right place for the person to get the best of what he is paying for.At last i found out a place where customer's satisfaction is more important than anything. thank you guys for helping me out in making my custom PC… Read Full Review
Written on: 02/08/2010
I travelled the word, and have seen a lot of things. But Computer Planet is unique. I am not going to write about rude customer service, or time of production, etc. What I want to say is - buyers be aware!! Folks from this company simply are pure street gangsters. They downgraded everything they possibly could, to maximize their profit. Every single component I used in my design and paid for, was replaced by pure rubbish. They did over £350 damage on £1000 system. This place should be shut… Read Full Review
Written on: 01/08/2010
Cowboys. On arrival PC would crash on booting due to incorrect BIOS settings, suggesting their claimed extensive test process is rather less extensive than they'd have you believe. Requested branded parts replaced with cheap generic rubbish liable to fail after a few months, and trying to get them to acknowledge or correct this is like extracting blood from a stone. Not so cheap after you've had to sort out the mess they've made… Read Full Review
Written on: 22/07/2010
If you don't mind waiting and arguing with people who have no power to help you(those who do are unreachable) go-ahead and order from these guys. But seriously, think it twice. I can't understand they are still in business… Read Full Review
Written on: 02/07/2010
I' d read some mixed reviews about Computer Planet's service and after much tooing and froing, I decided to go for it. I was building an expensive machine, just shy of £3000 so I didn't want any hassle. I emailed them a few times before committing to it to get a feel for them and they came across as very dedicated, professional, trustworthy and knowledgeable. Tom was especially helpful and quick at replying.
It took about a week more than expected but I didn't mind too much, in the end I got… Read Full Review
Written on: 11/06/2010 by HenryChelsea (1 review written)
Well i just got my new pc delivered a few days ago and im so excited to start using it.
The guys at computerplanet were really helpful and assisted me in selecting all of the individual parts to my pc. They were very knowledgeable with the ins and outs of all the components and suggested specific components for my specific needs which is something i think deserves a mention, because these guys are clearly enthusiastic about their job and it shows in their customer service
The delivery was on… Read Full Review
Written on: 15/05/2010
17 working days and counting. They took my £1400 immediately, they promised 5-9 woorking days but they have proven totally unreliable. Their customer service is also bad. The only thing they do is give you rubbish, trying to defend their company and their lack of professionalism.
Unless you are happy to pay 1 month before you receive your computer, avoid buying from computerplanet.co.uk
… Read Full Review
Written on: 12/05/2010 by websurfin101 (1 review written)
Computer Planet has excellent prices and unbeatable customer service.
When I was looking around for new computers, I wanted to find one that fit my needs but wouldn't gouge me on costs.
After an e-mail inquiry, Computer Planet suggested 5 different models that would meet or exceed my expectations so that I could make the appropriate decision based on price.
The website was easy to navigate and the customer service was speedy and polite.
I played around on the site a little bit more and tried… Read Full Review
Written on: 25/04/2010 by Derek Noure (1 review written)
Put me down as a huge fan of Computer Planet! The quality as well as the craftsmanship were excellent. One of the key benefits is having them design your PC to how your want it, and for your price that fits within your budget. The computer was done on time and in dealing with them, everyone was 100% professional and courteous. We LOVE our new PC!… Read Full Review
As rated by real users
" Desktop PC " Read More
" There staff misguide about the care plan(knowhow) " Read More
" Rubbish products and poor after sales service " Read More
" Still waiting for my delivery for nearly three weeks " Read More
Written by dcollins31
" Cheaper Calls " Read More
Written by Jules1313