Computer Planet Reviews - www.computerplanet.co.uk

Click here if this is your business
★★★★☆
3.7 / 5
69% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Computer Planet www.computerplanet.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Start to finish no problems. Great service.”

Written on: 23/03/2011

Start to finish no problems. Great service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“very happy with the service from computer planet. I...”

Written on: 21/03/2011

very happy with the service from computer planet. I got great advice before ordering and delivered arrived on time and to the order. great price and easy to use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Two weeks after placing my order, I received an email...”

Written on: 10/03/2011

Two weeks after placing my order, I received an email saying the motherboard I selected wasn't available and that they would "upgrade" it at "no extra cost". The replacement was in fact an inferior board so I told them I didn't want it. Received an email back with no apology saying that the differences were minor. The differences were major! A week later, I received the computer with the WRONG MOTHERBOARD! So I had to send it back. Again, no apology. Finally, after waiting over a month, I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jaydwyer2004's Comment

Written on: 18/03/2011

I found this review not helpful because... the motherboard names and details were not added, which means the review has no basis, and this user could be going simply by price, and not performance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Computer planet has a lot of bad reviews, which after...”

Written on: 04/03/2011 by JayDwyer2004 (1 review written)

Computer planet has a lot of bad reviews, which after reading almost put me off buying from the place, I took a risk despite the reviews and was pretty glad I did.

Ordered a decent spec computer costing around the £2,000 mark, received it about 15 days ago and it has seen some heavy use already, playing games such as Empire total war, black ops and bullet storm fairly easily at highest graphical quality. (obviously you will have to pay extra if you want this kind of performance)

The only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I am very happy with the my new PC which was delivered...”

Written on: 27/02/2011

I am very happy with the my new PC which was delivered on the day they said from the start and every part was exactly as I ordered. Very nice cable work inside the PC and customer services were very quick to answer my post delivery questions so rate them 5 star and will use when my new beast gets too old! great job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience. After a month of delays due to...”

Written on: 31/01/2011

Terrible experience. After a month of delays due to their selected courier the computer arrived with a major part incorrectly fitted. Following numerous messages to and from their customer service team, during which they accepted no responsibility for the incorrect fitting in the first place, I found myself in the position where I did not believe I could trust them to fit the computer together correctly and run sufficient quality checks on the finished product for me to accept delivery.

I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“This has been my second dealing with Computer Planet...”

Written on: 30/01/2011

This has been my second dealing with Computer Planet and they have constantly amazed me with their fast build and shipping time. Great selection of parts and pricing. Highly recommended, will keep buying from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Computer Planet offered good choices for building a...”

Written on: 26/01/2011

Computer Planet offered good choices for building a computer especially allowing me to choose the exact brand of parts I wanted rather than having a brand forced on me. The service was excellent as was the build quality of the computer. Live chat was very helpful and answered right away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Arrived in time for christmas. Very well packed. Will...”

Written on: 22/01/2011

Arrived in time for christmas. Very well packed. Will use in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Attrocious! non existant customer service. Faulty...”

Written on: 14/12/2010

Attrocious! non existant customer service. Faulty Sapphire HD4870x2 graphics card sent in signed for by them @ 1014hrs 04 Oct 2010, apart from one reply to many e-mails nothing, not even on their Live Help. I will of course be following this up with both them and my credit card company under the sale of goods act… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“While the pre-designed PCs were tempting, I decided...”

Written on: 17/11/2010

While the pre-designed PCs were tempting, I decided that I'd rather have something a little more personal and set to my liking. While I wanted to design my own PC, I have no computer background but the descriptions of each option were so helpful that I felt like I knew exactly what I was doing. The computer came in right on time and worked (and is still working) perfectly. I couldn't be more satisfied with this website. I highly recommend it to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very good service! My computer was built accurately...”

Written on: 14/11/2010 by kjewel920 (1 review written)

Very good service! My computer was built accurately and quickly without any excuses or delays. They delivered quickly and on-time. There were no mistakes with my computer at all, it works very well and it's fast! I would not fix a thing about this company, it's amazing already. I loved the customer service, they were really helpful and considerate. I recommend this company to anyone who needs a computer, custom or pre-designed. This company is incredible!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“had similar issue like use posted previously, orderd...”

Written on: 08/11/2010

had similar issue like use posted previously, orderd high spec pc, paid for express, 3 days later i was told they couldnt deliver within timescales, they then offered refund of express build, still didnt deliver on time, apparently build average time is 3 - 4 weeks, cancelled the order and got a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Computer Planet: Great website, product choice, ease...”

Written on: 25/10/2010

Computer Planet: Great website, product choice, ease of use. Great customer service response time - great PC build, well constructed with everything present & correct and runs like a dream... however the promised timescale & production process updates were not kept & my build took twice as long as advertised and inaccurate timings were given when chasing. The advertised Free copy of Dirt 2 wasn't included. Was told voucher included to cover this but there wasn't. (Remains… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Computerplanet's Comment

Written on: 11/11/2010

Sorry to hear that NVIDIA did not include the free game voucher. Please email sales@computerplanet.co.uk with your order number and we will send you a replacement voucher for a free game.
<br/>
<br/>Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“I can describe Computer Planet by saying that you are...”

Written on: 21/10/2010 by razor1231 (1 review written)

I can describe Computer Planet by saying that you are the best.I got delivered my PC a few weeks ago and I was really happy to get such a beautiful PC which is so powerful.My wife really liked it.The PC works charm.It doesn't have any problems now.The service of Computer Planet is so excellent that they allow the users to customize their own PC with a large number of options.People will really get exactly what they are looking.I am really satisfied with the purchase.Well they delivered on time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I had my computer custom built with Computer Planet,...”

Written on: 20/10/2010

I had my computer custom built with Computer Planet, and I must say the service far exceeded my expectations. Having ordered through similar places in the past, Computer Planet is the best. The customer service was top notch. They understood everything I wanted, built the machine in no time and shipped it to me faster than imagined. I must say, this company goes a long way and I highly recommend them to anyone looking to do any service requiring a computer. A+ folks, you will not be let down at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid this company. ”

Written on: 18/10/2010 by FunkyMonkey2000 (2 reviews written)

Avoid this company.

I bought 8 computers for my business, their website looked good and their prices were competitive.

However, first problem was when they delivered the computers to the wrong address. When I chased delivery they said it has been delivered, and I had to sort it out. Eventually I got them to sort collection and re delivery.

Currently 3 months on 2 computers have stopped working, and 2 others have started randomly crashing to blue screen. Their support is useless, via some… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Computerplanet's Response to FunkyMonkey2000's Review

Written on: 19/10/2010

The order was placed 6 months ago using the details the customer supplied. We emailed the customer confirmation of the order showing the delivery address, customers order in the members area also shows the delivery address. Order was dispatched and customer then contacted us requesting delivery to a different address. At a shipping cost of &pound;186 for 8 systems we agreed to cover the cost and ship them to the customers new address 2 days later.
<br/>
<br/>6 months later the customer emailed our support department at 09:19
<br/>on 05-10-10 saying that he was reinstalling the computers due to them running slow and he did not want to purchase office again which was supplied as media less license. We responded back at 10:01 explaining that it was a media less license and he did not need to purchase the software again and supplied him with a url to download the software for free from Microsoft.
<br/>
<br/>The customer then used our instant live chat support service on 18-10-10 12:02:43 and again asked how he can install office when he has reinstalled the computers. We replied and again gave him the url to download the software for free Microsoft.
<br/>
<br/>We tried contacting the customer on 19-10-10 at 5:40 PM to explain this again but no one was answering the telephone.
<br/>
<br/>The computers we supplied are not faulty. The customer reported they are running slow. We advised by reinstalling them it would solve the problem of too many progams and too much old data.
<br/>
<br/>

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Bought a pre-designed Silent Intel i7 PC. Had problems...”

Written on: 18/10/2010 by magichni (2 reviews written)

Bought a pre-designed Silent Intel i7 PC. Had problems with my old computer as it was a bit noisy, so buying the Silent Intel i7 PC was just fantastic! The specs are great too. Delivery was on time. Great experience all round… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Computer Planet is another one of those online shops...”

Written on: 18/10/2010 by allanparie (1 review written)

Computer Planet is another one of those online shops allowing customers to build their own computers. I always liked ordering from those sites since I always have control over the specifications and the price. The site was very helpful and precise, listing the prices together with the specs. It can be quite a lot though, for people who are not really well versed when it comes to computer parts and assembling. So I asked my friend to help me out and it took us less than 10 minutes to pick the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Very poor customer service from Computer Planet...”

Written on: 15/10/2010

Very poor customer service from Computer Planet Upgraded to express service after nothing had happened after almost a week, and it after took yet another week and they refused to refund the £70.
I seriously wouldn't recommend using Computer Planet. When initially contacting their customer services they were dismissive and glib.
An advisor from Computer Planet says: “it's much better the PC arrives to you fully working and a little late or early and not working.”
After a string of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview