Computer Planet Reviews - www.computerplanet.co.uk

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★★★★☆
3.7 / 5
68% of users recommend this
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  • Value For Money

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★☆☆☆☆

“Not an Impressive place”

Written on: 23/09/2011

I purchased a PC from Computer Planet as a gift for a family members birthday on the 25th August.

I was told the parts I had picked were all compatible and that building would begin shortly.

2 days after receiving that e-mail I had another stating 2 parts were not compatible and was charged extra for replacement parts. Another week later I was told 2 more parts needed replacing. The second set of replacements were free so that wasn't as bad but it could still have been dealt with quicker than it
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Rawne1980's Comment

Written on: 23/09/2011

Just a few alterations to my review here.

Computer was taken to be repaired and it has gone smoothly so far.

I'd also say the value for money on the products they had is higher than my original score.

It seems my issues with this company are not 'the norm' so should only be taken as opinion and not gospel.

1 bad experience does not make it a terrible company however I would add that getting more information on anything you buy from them and speaking to them first hand may be beneficial.

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Rawne1980's Comment

Written on: 27/09/2011

Response to Computer Planet.

At 2.02pm you gave me the option of having my PC collected or booting it up from the Windows disk.

I replied to that to state my PC would not boot up so I could not access BIOS to boot from disk.

You replied back with an insult to which I answered and then you sent this.

CP Posted on 22-09-2011 17:32
Ok please use the RMA and it will be fixed and returned back to you ASAP.

3 hours and 30 minutes after i'd asked you to collect the PC. From a conversation that started at 8.34am it took 9 hours to get you to agree to collect it.

I have the entire conversation screencapped don't try and make me out to be a liar.

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Computerplanet's Comment

Written on: 24/09/2011

Customer contacted us on 21-09-2011 at 9:51 PM. We replied via email on 22-09-11 at 8:34 AM. We tried to trouble shoot this via email with the customer and asked them at 2:02 PM on the same day if they would like us to collect the PC and replace it.

The customer booked a free UPS(courier) collection by 5:30 PM the same day. UPS (courier) collected the PC on Friday 23rd (same day you posted the review) to deliver it back to us on the next working day which is Monday.

We are very sorry that the you have had problems with this PC. We have responded very quickly to all your messages and booked a free collection for you the same working day you reported the fault. We feel the level of customer services provided was very high but again we are sorry that you have had a technical problem.

The PC will be delivered to us on Monday and will be repaired or replaced as quickly as possible and returned back to you for free.

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★★★★★

“Great value and amazing choice”

Written on: 13/09/2011 by karen1573 (10 reviews written)

I decided I needed a custom built computer to meet my needs rather than buying one off the shelf. I am quite specific in what I want as I run a lot of programs which rely heavily on graphics card - not games, though, and I didn't want to just go out and buy a… Read Full Review

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★★★★★

“great service from computer planet”

Written on: 12/09/2011

Ordered my custom PC and had it delivered 2 days early. Very well packed so i am very happy. Just need battlefield 3 to be released to really test the PC… Read Full Review

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★★★★★

“The best Gaming Computer in the World”

Written on: 20/08/2011 by Mirandab (2 reviews written)

I wanted to build a better gaming computer than could be purchase. At www.computerplanet.co.uk they know how to guide you to state of the arts components based on what you are trying to accomplish on your comouter. My monitor, video card, mother board, CPU and even power source are all tailor made to give me the best performance while gaming. You will not get a more knowledgeable staff anywhere and they are happy to discuss more affordable options if the best of the best is our of your price… Read Full Review

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★★★★★

“Great Laptop Custom Build”

Written on: 19/08/2011 by JohnFrancis (1 review written)

I needed a laptop that could function well for my personal stuff, double as a work from home computer, and could handle the stuff I'm working on for my side business. I've been rather dissatisfied with the standard stuff on the market, usually it's a sacrifice of speed for memory or vice versa. When I custom built my laptop here, I had so many options and upgrades possible, I was like a kid in a candy store. I got the laptop I need, with all the bells and whistles, all the memory and speed I… Read Full Review

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★★★★★

“How is it I can find computer goods in UK less then...”

Written on: 11/08/2011 by mtnweekly (1 review written)

We recently found www.computerplanet.co.uk while searching for laptops and new screen for our business computers. I was shocked to find prices much less then in the United States. In fact some stuff was almost half price, we ordered 16 multi-monitor computer screens and even with shipping cost well actually freight we got a better deal then buying locally. The website was a breeze you use, everything was laid out really easily to find and had a slick professional look. We were nervous about… Read Full Review

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★★★★★

“Good Prices and great customer service.”

Written on: 11/08/2011 by AnneBardo (2 reviews written)

The people in customer service were very knowledgeable, and with a few questions helped me find the perfect computer for my son. I do not know much about computers and was very pleased that they treated me respectfully and answered all questions in a courteous manner. After some comparison shopping, I felt the price was more than fair. Especially since I qualified for the free shipping. Computer arrived when they said it would and in perfect shape. My son was very pleased, and so am I. I… Read Full Review

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★★★★★

“Excellent Customer service”

Written on: 03/07/2011

Wonderful service from the company and my laptop was delivered on time. Would do business again… Read Full Review

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★★★★★

“computer shop gave me the best quality products”

Written on: 29/06/2011 by upi.upai (1 review written)

Last 2 month I bought some item on Computer Planet. I was looking for a laptop that can support all the features that I want. I think Computer planet gave me their best service. The costumer service was very friendly. The price on the web was good value I think. This web has a good layout and design, and excellent navigation. This online shop has given me what laptop that I want and dreamed. The perfect solution was for me at very cheap rate. The delivery was just in 12 days and the quality… Read Full Review

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★★★★★

“Customized computer shop giving best quality products.”

Written on: 27/06/2011

I was looking for the laptop which would be having all the features that i want. The programming tools which are inherent should be of my use completely and the body should define my personality. This online shop has given me the laptop of my dreams. The perfect solution was for me at very cheap rate. The delivery was just in 15 days and the quality was just awesome. The customized laptop had all the features which were suggested by me and the usage of latest technology was done for this. I was… Read Full Review

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★★★★★

“Customer service is outstanding.”

Written on: 27/06/2011

I have purchased many different items at computer planet. They have everything I am looking for when I am building my gaming computers. You can not find a site that gives you so many different selections. Plus if you have a problem or for some reason you can't get something running once you receive it. The customer service will help you through any problems that you have. They will literally walk you through the steps until you have everything figured out. Another advantage at Computer Planet… Read Full Review

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★★★★★

“Great prices, wonderful service”

Written on: 22/06/2011 by blairlynwood (2 reviews written)

The staff at Computer Planet helped me build my ideal PC that met the needs of my whole family. I was amazed at the great customer service that I received from this site and found the staff to be knowledgeable and friendly. They were eager to answer my questions and helped me put together a computer that is a perfect fit for my family. I can not thank them enough for the suggestions and was pleasantly surprised that delivery was free to my UK mainland address. Great prices, great service… Read Full Review

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★★★★★

“I never write a review for something that I buy but I...”

Written on: 16/05/2011

I never write a review for something that I buy but I will make an exception in this case

I was looking for a desktop to connect to my 72" flat-screen tv. I'm an electronics junkie and didn't want anything pre-packaged from a big box store. A fair amount of research led me to choose http://www.computerplanet.co.uk/ to build my custom computer. The unit and specs I picked were quite reasonably priced for a custom built computer. My computer offered solid graphics performance with a generously… Read Full Review

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★★★★★

“I didn't know there was such a thing as custom PC's, I...”

Written on: 13/05/2011

I didn't know there was such a thing as custom PC's, I though it was pretty cool so I purchased one and I have to say I'm very satisfied… Read Full Review

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★★★★★

“Going in and out of stores and not finding the...”

Written on: 13/05/2011

Going in and out of stores and not finding the computer i wanted for the price, i started looking around for cheap , custom computers that i could purchase. After some searching, i found "Computer Planet" on the web. Not wanting to go through the trouble of looking for computers, i decided to order a custom computer from them. And in the end.. the Computer was amazing ! made the way i wanted it for a cheaper price than you would find at retail stores. I highly recommend anyone that wants to buy… Read Full Review

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★★★★★

“What a brilliant company! They make you feel like a...”

Written on: 12/05/2011 by timh1983 (1 review written)

What a brilliant company! They make you feel like a mate and help you build a proper computer. I have been playing games and love the graphics and speed. I would recommend it to anyone who fancies a fantastic computer at a great price. I would never go to a shop again to buy one. Computer Planet is the best place to buy a computer period. Do not end up in a spot of bother trying to retrofit a shop-purchased PC with your needs… Read Full Review

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★★★★★

“Couldn't be more happy with them. They did exactly...”

Written on: 12/05/2011 by Thompson23 (1 review written)

Couldn't be more happy with them. They did exactly what I needed to be done, at a reasonable price. They know what they are talking about, and the prices are are very competitive. Definitely going back!… Read Full Review

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★★★★★

“5 star service from computer planet for my new gaming...”

Written on: 12/05/2011

5 star service from computer planet for my new gaming pc. It's arrived on time and all components are exactly as i ordered. Working right out of the box which was very well packed… Read Full Review

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★☆☆☆☆

“Avoid. ”

Written on: 08/05/2011

Avoid.
I have forwarded my grievances to Matt Allwright at BBC Rogue Traders.
Worst custom built PC Specialists on the Planet.
Total rip off… Read Full Review

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Simonkevnorris's Comment

Written on: 10/08/2011

When things go wrong with this company they show no ability in rectifying the problem. Avoid them. I wished I had and I'd be over £3,500 better off.

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★★★★★

“My gaming rig arrived in 4 days and have been running...”

Written on: 01/05/2011

My gaming rig arrived in 4 days and have been running it all bank holiday weekend. Good price i7 pc and very good customer services… Read Full Review

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